UX Researcher - Mixed Methods

📍 Job Overview

Job Title: UX Researcher - Mixed Methods

Company: Arrive

Location: Łódź, Poland; London, United Kingdom; Stockholm, Sweden

Job Type: Full-Time

Category: User Experience Research / Product Operations

Date Posted: March 20, 2026

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Drive a customer-centric culture within product innovation and development by deeply understanding user needs and experiences.

• Conduct both qualitative and quantitative research studies to inform product direction, validate product value, and influence strategic decisions.

• Partner closely with design and product management teams throughout the product lifecycle, from discovery to validation, translating research findings into actionable insights.

• Lead the measurement of product success and value across Arrive's diverse family of products, ensuring data-driven decision-making.

• Explore and leverage AI technologies to enhance and accelerate the UX research lifecycle, pioneering innovative research methodologies.

📝 Enhancement Note: This role sits at the intersection of User Experience (UX) and Product Operations, focusing on using research to drive product strategy and measure impact. The emphasis on "mixed methods" and "product success measurement" indicates a need for candidates who can bridge qualitative insights with quantitative data to influence business outcomes, a key function within effective GTM operations.

📈 Primary Responsibilities

• Design and execute qualitative research studies utilizing a variety of methods (e.g., in-depth interviews, diary studies, usability testing, focus groups) to uncover user pain points and opportunities.

• Develop and implement quantitative research methodologies, including survey design and analysis, to assess product value, user perception, and behavioral data.

• Synthesize findings from diverse data sources (qualitative, quantitative, market data) into clear, actionable insights that guide product roadmaps and strategic planning.

• Collaborate effectively with cross-functional teams, including Product Managers, Designers, Engineers, and Marketing, to define research questions and integrate findings into product development cycles.

• Develop compelling narratives and frameworks to communicate research insights and recommendations to product teams and senior leadership, ensuring adoption and impact.

• Define and track key performance indicators (KPIs) and metrics for product success, providing ongoing analysis and reporting on product value and user satisfaction.

• Champion a user-centered approach across the organization, advocating for user needs and ensuring research findings are effectively disseminated and utilized.

• Proactively identify opportunities to integrate AI tools and techniques into research processes to improve efficiency, scale, and depth of insights.

📝 Enhancement Note: The responsibilities highlight a blend of foundational UX research practices with a strong emphasis on data-driven decision-making and impact measurement, which is critical for operations roles. The mention of "cities and parking operators" suggests a B2B or B2G focus, requiring candidates to understand complex stakeholder needs and operational environments.

🎓 Skills & Qualifications

Education: University degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, or a closely related field.

Experience: Minimum of 5 years of professional experience working as a UX Researcher or User Researcher, with a strong understanding of the product development lifecycle and how research integrates into it.

Required Skills:

• Comprehensive knowledge and practical experience with quantitative research methods, including survey design, statistical analysis, and the interpretation of perception and behavioral data.

• Solid experience in designing and conducting qualitative research studies using a variety of methods such as in-depth interviews, diary studies, online usability tests, ethnographic research, and focus groups.

• Demonstrated ability to translate complex research findings into clear, concise, and engaging presentations and stories for diverse audiences, including product teams and senior leadership.

• Proven experience managing and balancing multiple concurrent research projects, prioritizing effectively to deliver impact within project timelines.

• Expertise in storytelling and framework creation as effective means to communicate research insights and drive strategic alignment.

• Strong understanding of the product development process, from ideation and discovery through to validation and iteration.

Preferred Skills:

• Experience with AI tools and methodologies relevant to UX research, such as AI-powered analysis platforms or generative AI for research synthesis.

• Familiarity with urban mobility, smart city technologies, or the parking industry.

• Experience in B2B or B2G product research environments.

• Proficiency in data visualization tools and techniques to present research findings effectively.

• Experience with A/B testing design and analysis.

• Familiarity with agile development methodologies.

📝 Enhancement Note: The requirement for 5+ years of experience and a university degree in a related field indicates a mid-to-senior level position. The emphasis on both quantitative and qualitative methods, alongside AI integration, points to a need for a researcher capable of sophisticated, data-informed analysis, aligning with advanced operations requirements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse research projects demonstrating proficiency in both qualitative and quantitative methodologies.

• For each project, clearly articulate the research objectives, the methods used, your specific role and contributions, the key findings, and the tangible impact on product decisions or business outcomes.

• Include examples of user journey maps, personas, usability test reports, survey design and analysis, and any data visualizations created.

• Highlight projects where research directly influenced product strategy, design iterations, or led to measurable improvements in user satisfaction or product value.

Process Documentation:

• Provide evidence of how you have contributed to or defined research processes within a product development lifecycle.

• Showcase examples of strategic research planning, including how you've identified research needs and prioritized studies based on business goals.

• Illustrate your approach to synthesizing findings and communicating them effectively to cross-functional teams and stakeholders.

• Detail how you have measured the success and impact of your research efforts.

📝 Enhancement Note: For a role focused on "product success and value measurement," a portfolio should explicitly demonstrate how research has led to quantifiable improvements or strategic shifts. The operations aspect requires showing how research processes contribute to efficient and effective product development cycles.

💵 Compensation & Benefits

Salary Range:

Based on market research for UX Researchers with 5-10 years of experience in hybrid roles across London, Stockholm, and Łódź, the estimated salary range is:

• London, UK: £65,000 - £95,000 per annum

• Stockholm, Sweden: SEK 600,000 - SEK 900,000 per annum

• Łódź, Poland: PLN 180,000 - PLN 280,000 per annum

These ranges are estimates and can vary based on the candidate's specific experience, qualifications, and the final negotiated offer.

Benefits:

• Hybrid work model offering flexibility between office and remote work.

• Comprehensive health insurance coverage.

• Generous paid time off and public holidays.

• Opportunities for professional development, training, and conference attendance.

• Contribution to pension schemes.

• Potential for stock options or performance-based bonuses.

• Access to Arrive's innovative mobility solutions and employee benefits.

Working Hours:

Standard full-time working hours are approximately 40 hours per week, with flexibility offered within the hybrid work model. Core working hours may be established to ensure team collaboration and meeting availability.

📝 Enhancement Note: Salary ranges are provided as estimates based on typical market rates for the specified locations and experience level. The company's global presence across these cities suggests a need for candidates comfortable with international collaboration and potentially varied time zones.

🎯 Team & Company Context

🏢 Company Culture

Industry: Urban Mobility, Smart Cities, Transportation Technology, SaaS. Arrive operates at the forefront of transforming urban mobility by providing technological solutions that guide customers and communities towards more livable cities. This involves leveraging data and technology to optimize urban services like parking.

Company Size: Arrive is a growing company with a global presence, likely employing several hundred to over a thousand individuals, indicated by its multiple international offices and ambitious mission. This size suggests a dynamic environment with opportunities for impact and growth, while maintaining a cohesive team structure.

Founded: While the founding date isn't explicitly stated, Arrive's mission suggests a company established to address modern urban challenges, likely within the last 5-15 years, positioning it as a modern, forward-thinking tech organization.

Team Structure:

• The UX Research team is described as "small and agile," indicating a close-knit group that collaborates frequently.

• Researchers work across various business units and product spaces, suggesting a matrixed or project-based reporting structure rather than rigid departmental silos.

Methodology:

• Data-Driven Decision Making: A core tenet, where insights from research (both qualitative and quantitative) are used to inform product development, strategy, and policy-making.

• Customer-Centricity: The entire brand and product development process is inspired by understanding and serving customer needs.

• Agile & Iterative: Working in an agile team suggests a focus on iterative development and continuous feedback loops, with research integrated at various stages.

• AI Integration: A forward-looking approach to leverage emerging technologies like AI to enhance research processes and outcomes.

Company Website: https://careers.arrive.com

📝 Enhancement Note: Arrive's mission and industry place it in a rapidly evolving sector. The company culture is likely to be innovative, collaborative, and data-oriented, with a strong emphasis on its people and values (Curious, Focused, Together). This context is crucial for operations roles that support growth and efficiency.

📈 Career & Growth Analysis

Operations Career Level: This UX Researcher role is positioned as a mid-to-senior level professional. With 5+ years of experience required and responsibilities including leading measurement of product success and influencing strategy, the role contributes significantly to the operational effectiveness of product development. It acts as a bridge between user needs and business objectives, a critical function in GTM operations.

Reporting Structure: While not explicitly detailed, the "small and agile team" working across business units suggests that the UX Researcher likely reports to a Head of UX Research, a Director of Product, or a similar senior product leadership role. Close collaboration with Product Managers and Designers is expected.

Operations Impact: The UX Researcher's insights directly impact product strategy and development, which are foundational to Arrive's Go-To-Market (GTM) operations. By ensuring products meet user needs and deliver demonstrable value, the role contributes to customer acquisition, retention, and overall market success. Measuring product success and value is a key operational metric that informs future investment and strategy.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies, AI integration in research, or specific product domains (e.g., B2B SaaS for cities).

• Leadership: Progress to a Senior UX Researcher role, lead larger or more complex research initiatives, or mentor junior researchers.

• Cross-Functional Mobility: Transition into Product Management, Product Strategy, or even roles within Product Operations where research insights are critical for operational improvements.

• Domain Expertise: Become a subject matter expert in urban mobility and its associated user needs and operational challenges.

📝 Enhancement Note: The growth trajectory for a UX Researcher in a tech company like Arrive is typically focused on deepening research expertise, taking on more strategic responsibilities, or moving into leadership roles within product or operations. The emphasis on "product success and value measurement" provides a clear path towards operational analytics and strategy.

🌐 Work Environment

Office Type: Arrive offers a hybrid office/remote setup for this role, indicating a modern work environment that balances in-person collaboration with remote flexibility. The offices in Łódź, London, and Stockholm are likely designed to foster collaboration, innovation, and a sense of community.

Office Location(s):

• Łódź, Poland: Dowborczyków 30, 90-057 Łódź

• London, United Kingdom: Specific address not provided, but implies a central city location.

• Stockholm, Sweden: Birger Jarlsgatan 57B, 113 56 Stockholm (Nordics)

Workspace Context:

• Collaborative Spaces: Offices will likely feature collaboration zones, meeting rooms, and open-plan areas designed to encourage interaction and brainstorming among teams.

• Technology-Enabled: Expect modern office technology, including reliable internet, AV equipment for hybrid meetings, and access to necessary software and hardware for research activities.

• Team Interaction: The hybrid model means opportunities for both focused individual work and dynamic team sessions, fostering a balanced and productive work atmosphere.

Work Schedule: The standard 40-hour work week is complemented by a hybrid arrangement, allowing for flexibility. This structure supports deep work required for research analysis while enabling in-person collaboration on key project phases. The ability to manage one's schedule effectively is key for success in this role.

📝 Enhancement Note: The hybrid nature of the role is a significant factor. Operations professionals often thrive in environments that support both focused analytical work and collaborative problem-solving. Understanding the company's approach to hybrid work is key to assessing cultural fit.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, role understanding, and cultural fit.

• Hiring Manager Interview: A deeper dive into your experience, research philosophy, and how you approach specific research challenges. Expect questions about your past projects and decision-making processes.

• Portfolio Presentation: A key stage where you'll present 1-2 case studies from your portfolio, demonstrating your research process, insights, and impact. This is where you’ll showcase your mixed-methods expertise and storytelling abilities.

• Team/Cross-Functional Interviews: Meetings with designers, product managers, and potentially other researchers or stakeholders to assess collaboration skills and how you integrate research into the product development workflow.

• Final Interview: Potentially with a senior leader to discuss strategic alignment, long-term vision, and overall fit within Arrive's mission.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your mixed-methods approach and direct impact on product decisions. Prioritize quality over quantity.

• Structure Your Narrative: For each case study, clearly define the problem, your approach (methods, rationale), your specific contributions, the key insights, and most importantly, the impact and outcomes. Use the STAR method (Situation, Task, Action, Result) if helpful.

• Quantify Impact: Whenever possible, use data to demonstrate the value of your research. This could be through metrics like improved conversion rates, reduced support tickets, increased user satisfaction scores, or successful product launches.

• Showcase Synthesis: Highlight how you synthesized findings from different data sources (qualitative + quantitative) to form a holistic understanding and drive action.

• Be Prepared for Questions: Anticipate questions about your methodology, challenges faced, alternative approaches, and how you handle conflicting data or stakeholder feedback.

Challenge Preparation:

• Research Design Challenge: You might be given a hypothetical product or feature and asked to outline a research plan to understand user needs or evaluate its effectiveness. Focus on defining clear objectives, selecting appropriate mixed methods, and explaining your rationale.

• Data Interpretation Exercise: You could be presented with mock data (survey results, interview transcripts, usage analytics) and asked to interpret it, draw conclusions, and propose recommendations.

• Storytelling Practice: Practice articulating your research process and findings concisely and compellingly, as if presenting to a non-research audience.

📝 Enhancement Note: The emphasis on a portfolio presentation and potential research challenges underscores the practical, results-oriented nature of this role. Operations roles often require demonstrating a clear track record of problem-solving and driving measurable outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Tools for conducting online surveys, usability testing, and remote interviews (e.g., UserTesting.com, Maze, Lookback, SurveyMonkey, Typeform, Qualtrics).

• Data Analysis Software: Statistical software for quantitative analysis (e.g., SPSS, R, Python with libraries like Pandas/NumPy) and qualitative analysis tools (e.g., Dovetail, NVivo, ATLAS.ti).

• AI Research Tools: Emerging platforms for AI-assisted data analysis, synthesis, and insight generation.

Analytics & Reporting:

• Product Analytics Tools: Tools for tracking user behavior within the product (e.g., Google Analytics, Amplitude, Mixpanel, Pendo).

• Business Intelligence (BI) Tools: For creating dashboards and reports on product performance and user metrics (e.g., Tableau, Power BI, Looker).

CRM & Automation:

• While not primary research tools, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for user segmentation and campaign effectiveness.

• Project management tools (e.g., Jira, Asana, Trello) are essential for managing research projects and collaborating with product teams.

📝 Enhancement Note: Proficiency in a range of research tools, from qualitative interview platforms to quantitative analysis software, is expected. The mention of "AI across the research lifecycle" suggests a need for candidates who are curious about and capable of adopting new technologies to enhance operational efficiency in research.

👥 Team Culture & Values

Operations Values:

• Curious: A drive to deeply understand user needs and explore complex problems in urban mobility. This means asking "why" and seeking out new knowledge.

• Focused: The ability to prioritize research efforts, concentrate on key objectives, and deliver actionable insights that drive product decisions and business impact.

• Together: A collaborative spirit, working effectively with cross-functional teams to integrate research into the product development process and achieve shared goals.

• Data-Driven: A commitment to using both qualitative and quantitative data to inform strategies, measure success, and demonstrate the value of research.

• Customer-Centric: Placing the user at the heart of all product decisions, ensuring Arrive's solutions effectively serve the needs of cities, operators, and end-users.

Collaboration Style:

• Cross-Functional Integration: Researchers are expected to be embedded within product teams, working closely with Product Managers and Designers from discovery through to launch and iteration.

• Insight Sharing: A culture of open communication where research findings are shared proactively and discussed collaboratively to ensure alignment and inform strategy.

• Feedback Loops: Actively seeking and providing constructive feedback to improve research processes, product designs, and team effectiveness.

• Partnership: Viewing product teams as key partners, understanding their goals, and tailoring research to meet their specific needs and timelines.

📝 Enhancement Note: Arrive's stated values (Curious, Focused, Together) are directly applicable to the operational aspects of this role. A curious mindset drives effective problem-solving, focus ensures efficient execution, and togetherness fosters the collaboration necessary for successful product operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Methodologies: Effectively integrating qualitative and quantitative research to provide a holistic view without over-complicating the process or diluting insights.

• Measuring Impact: Quantifying the direct impact of UX research on product success and business outcomes, especially in a complex B2B/B2G environment.

• Cross-Functional Alignment: Ensuring research insights are understood, trusted, and acted upon by diverse stakeholders with varying priorities.

• Rapidly Evolving Field: Keeping pace with advancements in AI, research tools, and the dynamic urban mobility landscape.

• Global Scope: Conducting research across different regions (Poland, UK, Sweden) requires cultural sensitivity and adaptation of methodologies.

Learning & Development Opportunities:

• AI in Research: Opportunity to pioneer and lead the adoption of AI tools and techniques within UX research, becoming an expert in this emerging area.

• Strategic Influence: Grow in influence by demonstrating how research drives significant product and business outcomes, moving towards more strategic advisory roles.

• Domain Expertise: Develop deep expertise in urban mobility, smart city solutions, and the operational challenges faced by cities and parking operators.

• Mentorship: Potential to mentor junior researchers or contribute to building out the UX research function at Arrive.

• Industry Engagement: Attendance at relevant industry conferences and training programs to stay abreast of best practices and network with peers.

📝 Enhancement Note: The challenges highlight areas where proactive strategy and continuous learning are essential, typical for roles supporting evolving GTM functions. Growth opportunities are clearly tied to specialization, strategic impact, and leadership within the operations domain.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a research plan to understand the key needs of city planners regarding smart parking solutions?" (Focus on mixed methods, stakeholder engagement, and defining success metrics.)

• "Describe a time when your research findings were met with resistance. How did you navigate that situation and ensure your insights were considered?" (Prepare a STAR example showcasing influencing skills and data-backed communication.)

• "How do you balance the need for in-depth qualitative insights with the scalability and statistical rigor of quantitative research?" (Discuss your approach to mixed methods and data triangulation.)

Company & Culture Questions:

• "What interests you about Arrive's mission to transform urban mobility?" (Research Arrive's recent news, products, and values.)

• "How do you embody Arrive's values of Curious, Focused, and Together in your work?" (Provide specific examples of how your past actions align with these values.)

Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the business problem, your research objectives, your methodology, your specific contributions, the key insights derived, and the ultimate impact or outcome.

• Quantify Whenever Possible: Use metrics to illustrate the success or impact of your research (e.g., "This insight led to a 15% increase in feature adoption," or "Our recommendations helped reduce user task completion time by 20%").

• Showcase Process: Walk through your research process step-by-step, highlighting your decision-making at each stage.

• Be Ready for Deep Dives: Anticipate questions about your methodology choices, how you handled challenges, alternative approaches you considered, and how you communicated your findings.

• Tailor to Arrive: If possible, subtly connect your case studies to the type of challenges Arrive might face in urban mobility or B2B SaaS.

📝 Enhancement Note: Interview preparation should emphasize not just research skills, but also the ability to connect those skills to business objectives and operational impact, a hallmark of successful operations professionals.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Arrive careers page.

• Tailor Your Resume: Customize your resume to highlight experience in mixed-methods research, product success measurement, cross-functional collaboration, and any experience relevant to B2B/B2G SaaS or urban mobility. Use keywords from the job description, such as "qualitative research," "quantitative research," "product discovery," "data analysis," and "AI."

• Curate Your Portfolio: Select 2-3 of your strongest research projects that best demonstrate your mixed-methods expertise, strategic thinking, and ability to drive impact. Ensure each project clearly outlines the problem, your process, your insights, and the measurable outcomes. Prepare to present these confidently.

• Research Arrive: Understand Arrive's mission, products, target users (cities, parking operators), and company values. This will help you tailor your application and prepare for interview questions that assess your fit and interest.

• Prepare for Case Studies: Practice outlining research plans and presenting research findings concisely, focusing on how your work contributes to product success and operational efficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.