UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: knowmad mood

Location: Madrid, Community of Madrid, Spain

Job Type: FULL_TIME

Category: User Experience (UX) Research / Product Operations

Date Posted: 2026-03-06T07:17:40

Experience Level: 2-5 years

Remote Status: Hybrid

🚀 Role Summary

• This hybrid UX Researcher role focuses on driving product and business decisions through in-depth user research, leveraging both qualitative and quantitative methodologies to uncover user behaviors, needs, and pain points.

• The position requires a strategic thinker capable of translating research insights into actionable recommendations for design, product, and business teams, directly impacting user experience and operational efficiency.

• The UX Researcher will collaborate closely with multidisciplinary teams, including product managers, designers, and business stakeholders, to identify and prioritize areas for improvement in digital products and services.

• A key aspect of this role involves analyzing and redesigning processes from a user-centric perspective, ensuring that improvements enhance both user satisfaction and operational effectiveness.

• This role demands strong communication and synthesis skills to effectively convey complex research findings to diverse audiences, from technical teams to executive leadership.

📝 Enhancement Note: While the input title is "UX Researcher," the description heavily emphasizes the impact of research on business decisions, operational efficiency, and process redesign. This suggests a strong connection to Product Operations or GTM Operations, where user insights directly inform strategy and execution. The hybrid work model with specific office days indicates a need for on-site collaboration in Madrid.

📈 Primary Responsibilities

• Execute exploratory and evaluative research initiatives, employing a range of qualitative and quantitative methods to gather comprehensive user insights.

• Design and conduct diverse research studies, including user interviews, surveys, usability testing sessions, process analysis workshops, field studies, and participatory workshops.

• Actively collaborate with cross-functional teams, including product management, engineering, design, and business development, to identify critical areas for product and service enhancements.

• Support the analysis and redesign of existing business processes from a data-driven and evidence-based perspective, with a focus on optimizing user experience and operational efficiency.

• Synthesize and clearly communicate research findings, insights, and recommendations through structured reports, compelling presentations, and insightful data visualizations, tailored to the technical, strategic, or operational understanding of each audience.

• Advocate for user-centered design principles throughout the product development lifecycle, ensuring that user needs are a primary consideration in all decision-making processes.

• Contribute to the strategic direction of product development by providing data-backed insights on user behavior, market trends, and competitive landscapes.

• Facilitate workshops and collaborative sessions to brainstorm solutions and co-create user-centric designs and processes.

• Maintain and organize research data and insights for easy access and future reference, contributing to a knowledge base of user understanding.

📝 Enhancement Note: The responsibilities clearly indicate a dual focus on user experience research and its direct application to business and operational improvements. The emphasis on process analysis and redesign, coupled with communication to "operational" audiences, points to a role that bridges UX research with operational effectiveness, a common thread in advanced Product Operations or GTM Operations roles.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, Design, or a related field, or equivalent practical experience.

Experience: A minimum of 2-3 years of demonstrated experience in UX research within digital environments, with a proven track record of influencing product and business strategy.

Required Skills:

• Minimum of 2-3 years of hands-on experience in UX Research within digital product development.

• Proficient in a variety of qualitative research methods (e.g., user interviews, contextual inquiries, ethnographic studies, diary studies).

• Proficient in a variety of quantitative research methods (e.g., surveys, A/B testing, usability metrics analysis, data analytics).

• Experience in conducting research focused on solution validation and strategic analysis of user behaviors, needs, and pain points.

• Ability to translate research findings into actionable design, product, and business recommendations.

• Strong analytical and synthesis skills to distill complex data into clear, concise insights.

• Excellent written and verbal communication skills, with the ability to present findings effectively to diverse stakeholder groups.

• Proven ability to collaborate effectively with multidisciplinary teams (designers, product managers, engineers, business stakeholders).

• Experience working in dynamic, fast-paced environments with the ability to adapt research plans as needed.

Preferred Skills:

• Experience with user journey mapping and persona development.

• Familiarity with design thinking methodologies.

• Experience with specific UX research tools such as UserTesting.com, Lookback, Maze, Qualtrics, or SurveyMonkey.

• Basic understanding of statistical analysis and data visualization tools.

• Experience in market research or competitive analysis.

• Knowledge of accessibility standards and best practices.

• Experience in analyzing and redesigning operational processes for efficiency.

📝 Enhancement Note: The requirement for 2-3 years of experience, coupled with the need to impact "business decisions" and "operational efficiency," suggests this role is beyond an entry-level UX Researcher. It implies a need for someone who can independently manage research projects and translate findings into strategic business outcomes, aligning with a mid-level or senior UX Researcher position with an operational focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 distinct UX research projects, demonstrating a clear progression from research planning to actionable insights and impact.

• Each project within the portfolio should clearly articulate the research objectives, methodologies employed (qualitative, quantitative, or mixed-methods), the specific challenges addressed, and the user insights generated.

• Evidence of how research findings directly influenced design decisions, product roadmaps, or business strategies, including quantitative or qualitative metrics demonstrating the impact (e.g., improved conversion rates, increased user satisfaction, reduced task completion time, operational cost savings).

• Documentation of process analysis and redesign initiatives, if applicable, highlighting the approach to identifying inefficiencies and implementing user-centric improvements.

Process Documentation:

• Demonstrations of experience in documenting research processes, from planning and recruitment to data analysis and reporting.

• Examples of creating clear and concise research reports, presentations, and user journey maps that facilitate understanding and action.

• Evidence of contributing to or establishing best practices for UX research within a team or organization.

• Understanding of how to integrate research findings into product development workflows and agile methodologies.

📝 Enhancement Note: For a UX Researcher role that emphasizes business and operational impact, a portfolio is crucial. It should not just showcase research studies but also demonstrate the candidate's ability to connect research to tangible business outcomes and process improvements, which is a key differentiator for operations-minded candidates.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for UX Researchers with 2-5 years of experience in Madrid, Spain, and considering the hybrid work model and comprehensive benefits, the estimated annual salary range is €35,000 - €50,000 gross per year. This estimate is influenced by the company's focus on digital transformation and innovation, and the candidate's specific expertise in translating research into business impact.

Benefits:

• Indefinite Contract (Contrato Indefinido) - Providing long-term job security.

• Hybrid Work Model: 3 Days On-site in Tres Cantos, Madrid, and 2 Days Remote - Offering flexibility and work-life balance.

• Internal Training Programs: Access to continuous learning and professional development opportunities.

• Access to Certifications: Support for obtaining industry-recognized certifications to enhance skills.

• Flexible Remuneration Plan: Options for a flexible benefits package.

• Medical Insurance: Comprehensive health coverage.

• Transport Allowance: Support for commuting costs.

• Daycare Tickets: Assistance with childcare expenses.

• Restaurant Tickets: Vouchers for meal expenses.

• Brand Ambassador Program: Opportunities to refer friends and earn rewards.

• Company Events and Meetups: Participation in social and professional networking events, tech talks, and knowledge-sharing sessions.

• Generous Paid Time Off: 26 days of rest (including 22 vacation days, 2 discretionary days, and public holidays on December 24th and 31st).

• Flexible Working Hours: Standard hours are 8:00 AM to 5:45 PM Monday-Thursday and 8:00 AM to 3:00 PM on Fridays, with an intensive summer schedule from mid-June to mid-September (8:00 AM to 3:00 PM).

Working Hours: Standard working hours are from 8:00 AM to 5:45 PM on Monday-Thursday and 8:00 AM to 3:00 PM on Fridays. An intensive summer schedule operates from mid-June through August and mid-September, from 8:00 AM to 3:00 PM. This structure allows for focused work during core hours while offering some flexibility, particularly during summer months.

📝 Enhancement Note: The salary range is an estimation based on the provided experience level (2-5 years), location (Madrid, Spain), and the nature of the role (UX Researcher with business/operational impact). The benefits package is extensive and reflects a company that invests in employee well-being and professional growth, which is attractive to operations professionals seeking stability and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation, Technology Consulting, and Innovation. knowmad mood operates at the intersection of technology, digital strategy, and sustainable development, positioning itself as a leader in helping organizations navigate complex digital landscapes and drive meaningful change.

Company Size: Over 3,000 employees. This large company size indicates a well-established organization with diverse departments, ample resources, and significant project scope, offering opportunities for broad exposure and career advancement within a structured environment.

Founded: The founding date is not explicitly provided, but the company's description suggests it is a mature and evolving organization with a strong presence in the digital transformation space.

Team Structure:

• The UX Researcher will likely be part of a dedicated UX/Product team, or potentially embedded within cross-functional product development squads.

• Reporting structure typically involves a UX Lead, Product Manager, or Head of Design, with close collaboration across engineering, product, and business units.

Methodology:

• Data Analysis and Insights: A strong emphasis on data-driven decision-making, using research findings to inform strategy and product development.

• Workflow Planning and Optimization: Focus on improving existing processes and workflows to enhance user experience and operational efficiency.

• Automation and Efficiency Practices: While not explicitly detailed for this role, the company's focus on digital transformation suggests an interest in leveraging technology and efficient methodologies to achieve business objectives.

Company Website: https://www.knowmadmood.com/

📝 Enhancement Note: The company's description as a "leader in digital transformation" and its large employee base suggest a dynamic, innovative, and professional environment. For a UX Researcher, this means opportunities to work on significant projects, collaborate with diverse teams, and contribute to impactful business outcomes, aligning well with the strategic and operational aspects of the role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Researcher, requiring 2-3 years of experience. It offers the opportunity to move into more senior research roles, specialize in specific research methodologies, or transition into product management or product operations roles where UX insights are critical for strategic planning and execution. The emphasis on impacting business decisions suggests a pathway toward roles with greater strategic influence.

Reporting Structure: The UX Researcher will likely report to a UX Lead, Senior UX Researcher, Product Manager, or Head of Design. This structure provides mentorship and guidance while allowing for autonomy in research execution and the opportunity to influence product direction. Collaboration with various departments is expected, fostering a broad understanding of the business.

Operations Impact: The role has a direct and significant impact on both user experience and operational efficiency. By identifying user needs and pain points, the researcher helps optimize product design and functionality, leading to increased user satisfaction and adoption. Furthermore, by analyzing and redesigning processes, the researcher contributes to streamlining operations, reducing costs, and improving overall business performance. This direct link to business outcomes is a hallmark of roles within the operations umbrella.

Growth Opportunities:

• Specialization: Develop expertise in specific research methodologies (e.g., advanced qualitative techniques, large-scale quantitative analysis, generative AI in research).

• Leadership: Progress to Senior UX Researcher or Lead UX Researcher roles, mentoring junior team members and leading larger research initiatives.

• Cross-Functional Transition: Leverage research insights and business acumen to move into Product Management, Product Operations, or GTM Strategy roles, where understanding user behavior is paramount for strategic decision-making.

• Domain Expertise: Deepen knowledge within specific industry verticals knowmad mood serves, becoming a subject matter expert in user needs for those sectors.

• Continuous Learning: Access to internal training, certifications, and industry events to stay current with UX research best practices and emerging technologies.

📝 Enhancement Note: The growth opportunities highlight the potential for career advancement, particularly for those interested in bridging UX with business strategy and operations. The emphasis on impacting business decisions and operational efficiency positions this role as a stepping stone to more strategic positions within the company.

🌐 Work Environment

Office Type: knowmad mood offers a hybrid work environment, with a significant portion of the work conducted in their office located in Tres Cantos, Madrid, and the remainder remotely. This setup is designed to foster collaboration and team cohesion while providing flexibility.

Office Location(s): The primary office location for this role is Tres Cantos, Madrid, Spain. Specific address details would be provided upon further engagement. The hybrid model requires the candidate to be able to commute to this location for 3 days per week.

Workspace Context:

• Collaborative Environment: The office setting is designed to encourage interaction, brainstorming, and cross-functional teamwork, essential for a UX Researcher working with diverse teams.

• Operations Tools & Technology: Employees are expected to have access to modern technological tools and software necessary for UX research, data analysis, and communication, both in the office and remotely.

• Team Interaction: The hybrid model facilitates regular in-person interactions with colleagues, fostering strong working relationships and a sense of community, while remote days allow for focused individual work.

Work Schedule: The work schedule is structured to balance focused research work with collaborative team activities. The standard hours (8:00 AM - 5:45 PM Monday-Thursday, 8:00 AM - 3:00 PM Friday) with an intensive summer schedule offer a degree of flexibility. This structure is conducive to managing research projects that may require interaction across different time zones or engagement with stakeholders with varying availabilities.

📝 Enhancement Note: The hybrid work model (3 days in office, 2 remote) is a critical detail for operations professionals who often value structure and predictability in their work arrangements, alongside the flexibility to manage personal needs. The specific office location in Tres Cantos is important for candidates in the Madrid area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, cultural fit, and interest in the role and company.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager (likely a UX Lead or Product Manager) focusing on your experience, research methodologies, and approach to problem-solving. Be prepared to discuss specific projects from your portfolio.

• Portfolio Presentation & Case Study: A dedicated session where you will present 1-2 key projects from your portfolio. Expect to detail your process, insights, and the impact of your research. You may also be given a hypothetical problem to analyze or a small case study to work through, demonstrating your research and analytical skills.

• Team/Stakeholder Interviews: Interviews with cross-functional team members (e.g., designers, product managers, engineers) to assess collaboration skills, communication style, and ability to integrate research into product development workflows.

• Final Interview: Potentially a final discussion with a senior leader to confirm fit and discuss career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your end-to-end UX research process, your ability to tackle diverse research challenges, and your impact on product/business outcomes. Include examples that demonstrate both qualitative and quantitative skills.

• Structure for Clarity: For each project, clearly outline: the problem statement/objective, your role, the methodology used, your process, key insights, the impact/outcomes (quantified where possible), and your learnings.

• Highlight Operational Impact: If possible, include projects where your research led to process improvements, operational efficiencies, or had a clear business ROI. This is crucial for roles with an operations focus.

• Visual Appeal: Ensure your portfolio is visually organized, easy to navigate, and professionally presented. Use visuals (screenshots, diagrams, charts) to illustrate your points.

• Practice Your Narrative: Be ready to walk through your portfolio confidently, explaining your thought process and the rationale behind your decisions.

Challenge Preparation:

• Research Methodologies: Be prepared to discuss the strengths and weaknesses of various qualitative and quantitative research methods and when to apply them.

• Problem Decomposition: Practice breaking down complex user problems or business challenges into smaller, researchable components.

• Data Synthesis: Be ready to explain how you would synthesize data from multiple sources (e.g., interviews, surveys, analytics) to form coherent insights.

• Communication: Practice articulating your research findings and recommendations clearly and concisely, tailoring your language to different audiences.

📝 Enhancement Note: The interview process description is tailored to a UX Researcher role that requires demonstrating impact. Emphasizing the portfolio presentation and potential case studies prepares candidates for a rigorous evaluation of their practical skills and their ability to connect research to business and operational outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Experience with tools like UserTesting.com, Lookback, Maze, Hotjar, or similar platforms for conducting usability tests, session recordings, and user feedback collection.

• Survey Tools: Proficiency in creating and deploying surveys using platforms such as Qualtrics, SurveyMonkey, Google Forms, or Typeform for quantitative data collection.

• Data Analysis & Visualization: Familiarity with tools for analyzing qualitative and quantitative data. This might include spreadsheet software (Excel, Google Sheets), statistical tools (SPSS, R - basic knowledge), and data visualization tools (Tableau, Power BI, or even advanced features in presentation software).

• Collaboration & Prototyping Tools: Experience with collaborative platforms like Figma, Sketch, Adobe XD, Miro, or Mural for sharing research findings, collaborating on design iterations, and facilitating workshops.

Analytics & Reporting:

• Web Analytics: Basic understanding of web analytics tools like Google Analytics to interpret user behavior data and identify research opportunities or validate findings.

• Reporting Tools: Ability to create clear, concise reports and presentations using tools like PowerPoint, Google Slides, Keynote, or dedicated reporting software.

CRM & Automation:

• CRM Systems: While not a primary focus, familiarity with CRM systems (e.g., Salesforce, HubSpot) can be beneficial for understanding customer data and business context.

• Project Management Tools: Experience with tools like Jira, Asana, Trello, or Monday.com for managing research projects and collaborating with development teams.

📝 Enhancement Note: Listing specific tool categories and examples is crucial. For a UX Researcher role impacting business and operations, proficiency in a range of quantitative and qualitative research tools, alongside basic data analysis and visualization capabilities, is expected. Familiarity with collaboration tools is also key for a hybrid and cross-functional role.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on teamwork and cross-functional partnership, ensuring that UX research is integrated seamlessly into the broader product development and business strategy.

• Innovation: A commitment to exploring new research methodologies, technologies, and approaches to uncover novel insights and drive creative solutions.

• Commitment: Dedication to delivering high-quality research that provides actionable insights and contributes tangibly to project success and business objectives.

• Fun: A positive and engaging work environment where collaboration is enjoyable and team members are encouraged to bring their authentic selves to work.

• Trust: A culture of mutual respect, transparency, and autonomy, where team members are empowered to take ownership of their work and contribute meaningfully.

Collaboration Style:

• Cross-functional Integration: Active participation in multidisciplinary teams, fostering open communication and shared understanding of user needs and business goals.

• Process Review & Feedback: A culture that encourages constructive feedback on research processes and outcomes, promoting continuous improvement and learning.

• Knowledge Sharing: Regular sharing of research findings, methodologies, and insights through presentations, documentation, and informal discussions to build collective knowledge and enhance team capabilities.

📝 Enhancement Note: The company's stated values (collaboration, innovation, commitment, fun, trust) are directly relevant to a UX Researcher role that requires deep integration with various teams. Understanding how these values translate into daily work, especially in a hybrid setting, is important for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Qualitative & Quantitative Data: Effectively integrating insights from diverse research methods to form a holistic understanding of user behavior and business needs.

• Translating Insights into Action: Ensuring that research findings are not just reported but are actively understood and acted upon by product, design, and business stakeholders, overcoming potential resistance or competing priorities.

• Navigating Dynamic Environments: Adapting research plans and methodologies in response to rapidly changing project requirements, market conditions, or business objectives.

• Measuring Research Impact: Developing robust methods to quantify the impact of UX research on product success, user satisfaction, and operational efficiency, which can be challenging but is critical for demonstrating value.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunities to deepen expertise in specialized research techniques and emerging trends in UX research.

• Industry Conferences & Certifications: Access to relevant industry events, workshops, and certifications to stay at the forefront of UX research practices and gain formal recognition for skills.

• Mentorship & Leadership: Potential for mentorship from senior researchers or leaders, and opportunities to develop leadership skills by guiding junior team members or leading research initiatives.

• Cross-Disciplinary Exposure: Learning from colleagues in product management, engineering, and business strategy, broadening understanding of the end-to-end product lifecycle and business operations.

📝 Enhancement Note: Identifying potential challenges and framing them as growth opportunities is key for operations-focused roles. The ability to navigate complexity, demonstrate impact, and continuously learn is highly valued in the operations domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to research a complex user problem with limited resources. How did you approach it, and what was the outcome?" (Focus on resourcefulness, prioritization, and methodology selection).

• "How do you ensure your research findings are effectively communicated and acted upon by product and business teams, especially when there might be conflicting opinions?" (Focus on stakeholder management, communication strategies, and influencing skills).

Company & Culture Questions:

• "Based on your understanding of knowmad mood's focus on digital transformation and innovation, how do you see UX research contributing to our mission?" (Focus on company research and alignment).

• "How do you approach collaboration in a hybrid work environment, and what strategies do you use to ensure effective communication with remote and in-office colleagues?" (Focus on adaptability and hybrid collaboration skills).

Portfolio Presentation Strategy:

• Tell a Story: Frame each project as a narrative: the challenge, your approach, the insights, and the resolution/impact.

• Focus on Impact: Quantify results whenever possible (e.g., "This change led to a 15% increase in task completion rate" or "Identified process inefficiencies that could save X hours per week").

• Showcase Your Process: Clearly explain why you chose specific methodologies and how you navigated any challenges encountered.

• Tailor to the Audience: Be prepared to adjust the level of detail and focus based on who you are presenting to (e.g., more strategic details for business stakeholders, more technical details for engineers).

• Be Ready for Q&A: Anticipate questions about your decisions, alternative approaches, and the broader implications of your findings.

📝 Enhancement Note: Providing specific strategy questions helps candidates prepare for the types of challenges they might face, particularly those that probe their ability to connect research to business outcomes and operate effectively in a hybrid, collaborative environment.

📌 Application Steps

To apply for this operations-aligned UX Researcher position:

• Submit your application through the provided link on the knowmad mood teamtailor platform.

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience in quantitative and qualitative research, your ability to impact business decisions, and any experience with process analysis or operational efficiency improvements. Ensure your portfolio is readily accessible and showcases projects relevant to digital transformation and user-centric problem-solving.

• Resume Optimization: Clearly articulate your years of experience (2-3+ years) and highlight key skills such as UX research methodologies, strategic analysis, communication, and cross-functional collaboration. Use keywords from the job description, such as "UX Research," "qualitative," "quantitative," "strategic analysis," and "operational efficiency."

• Interview Preparation: Thoroughly review your portfolio and prepare to present 1-2 key projects, focusing on your process, insights, and the tangible impact of your research. Practice answering common UX research and behavioral interview questions, including those related to problem-solving and stakeholder management.

• Company Research: Investigate knowmad mood's recent projects, values, and their approach to digital transformation. Understand their company culture and how UX research fits into their broader strategy to better articulate your fit and enthusiasm during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.