UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Turkey - Remote

Job Type: Full-Time

Category: Product Research & Operations

Date Posted: April 20, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end product research initiatives, from defining research questions and methodology to synthesizing findings and driving actionable product decisions.

• Conduct mixed-methods research across both donor-facing (B2C) and nonprofit/organization-facing (B2B) product contexts to uncover user needs and market opportunities.

• Collaborate proactively with cross-functional teams including Sales, Customer Success, Support, Marketing, and Analytics to gather hypotheses and inform research priorities.

• Analyze product analytics data to identify trends, anomalies, and areas for deeper investigation through qualitative and quantitative research.

📝 Enhancement Note: This role is framed as a "UX Researcher" but the responsibilities heavily lean into Product Discovery and Research Operations, requiring a candidate who can independently manage the entire research lifecycle and act as a bridge between user insights and product strategy. The emphasis on working across B2B and B2C, combined with the need to integrate with sales and customer success, points to a strategic role within the Product team.

📈 Primary Responsibilities

• Own the entire research process from intake brief, methodology design, participant recruitment, data collection, analysis, synthesis, and presentation of findings.

• Select and apply appropriate research methodologies (e.g., interviews, usability tests, concept tests, surveys, desk research, competitive scans) based on uncertainty levels, business goals, and timelines.

• Independently manage research logistics, including tool access, participant scheduling, session moderation, and documentation.

• Proactively engage with Sales, Customer Success, Support, and Marketing teams to gather hypotheses, understand user pain points, and translate business needs into testable research questions.

• Monitor product analytics dashboards (e.g., PostHog, Tableau) to identify user behavior patterns, drop-offs, and opportunities for validation through research.

• Deliver clear, concise, and actionable outputs, including key findings, decisions, identified trade-offs, risks, and evidence-based recommendations.

• Maintain a comprehensive understanding of existing research, internal learnings, and market trends to inform new research initiatives and prevent redundant efforts.

• Serve as the primary advocate for user needs and constraints, ensuring they are consistently represented in product development decisions.

📝 Enhancement Note: The responsibility to "Be the cross-team “glue”" and "Stay close to product analytics" highlights a critical operational aspect of this role, requiring strong communication and data literacy beyond traditional UX research. The emphasis on "outputs people can use immediately" underscores the need for efficient synthesis and reporting.

🎓 Skills & Qualifications

Education: A postgraduate degree (Master's or PhD) in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related discipline is strongly preferred.

Experience: Proven experience (2-5 years) in conducting UX research end-to-end with a high degree of ownership and autonomy.

Required Skills:

• Demonstrated experience running research initiatives from planning to execution and action.

• Strong command of various qualitative and quantitative research methodologies and the ability to select the most appropriate method for specific research questions and business objectives.

• Proven ability to work effectively with both B2C and B2B product contexts and user segments.

• Fluent English proficiency for moderating research sessions, presenting findings, and collaborating with a global team.

• Experience analyzing product analytics data (e.g., reading dashboards, identifying anomalies, forming hypotheses).

• Skill in gathering insights and context from cross-functional teams (Sales, CS, Support, Marketing) and translating them into researchable questions.

• High standards for research quality, ethical practice, and methodological rigor.

• Proficiency in managing research logistics, including participant recruitment, scheduling, and tool setup.

• Experience leveraging AI tools to enhance research operations and synthesis while maintaining human oversight and critical judgment.

• Foundational understanding of marketing principles and their impact on user behavior and insights.

• Ability to synthesize information from various sources to maintain an "internal pulse" and identify knowledge gaps.

Preferred Skills:

• NN/g certifications.

• Academic or scientific research background (e.g., graduate/PhD track).

• Experience with analytics tools such as PostHog or Tableau.

• Familiarity with insights repository tools like Productboard.

• Experience in mentoring, teaching, or facilitating research workshops.

📝 Enhancement Note: The emphasis on "high ownership" and managing logistics "yourself—no hand-holding" indicates a need for a self-starter who can operate with minimal supervision. The requirement to use AI tools for operational efficiency suggests a forward-thinking approach to research operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end research projects demonstrating ownership, from initial problem definition to actionable recommendations.

• Include case studies that highlight the selection and application of diverse research methodologies tailored to specific business goals and uncertainty levels.

• Demonstrate experience in synthesizing complex data from qualitative and quantitative sources into clear, actionable insights.

• Present examples of how research findings have directly influenced product decisions, strategy, or design, ideally with measurable impact.

Process Documentation:

• Detail the process for crafting research briefs, defining research questions, and selecting appropriate methodologies.

• Explain your approach to managing research logistics, including participant recruitment and scheduling, especially in remote settings.

• Illustrate your methods for synthesizing research data, identifying themes, and generating compelling insights with supporting evidence.

• Showcase how you communicate research findings and recommendations to various stakeholders, including product managers, designers, and engineers.

📝 Enhancement Note: Given the emphasis on "running research end-to-end with high ownership" and delivering "outputs people can use immediately," a portfolio that clearly articulates the candidate's personal contribution to each project and the tangible impact of their research is crucial. The "research radar" responsibility suggests a need to demonstrate proactive knowledge gathering and sharing within the portfolio.

💵 Compensation & Benefits

Salary Range: $2,700 - $3,500 gross per month.

Benefits:

• Stock options, providing an opportunity to share in the company's success.

• Generous Paid Time Off: 31 days off per year.

• Comprehensive Health Coverage: 100% paid telemedicine plan.

• Home Office Setup Assistance: Support for purchasing essential furniture (office chair, desk, monitor) and other workspace items.

• Professional Development: English learning courses and relevant professional education opportunities.

• Wellness & Lifestyle: Access to gym or swimming pool facilities, and co-working space options.

• Remote Working: Fully remote position allowing for flexibility and work-life balance.

Working Hours: The role is based on a standard 40-hour work week, with the flexibility inherent in a remote, distributed team environment.

📝 Enhancement Note: The salary is indicated as "gross," which is important for candidates to understand regarding local tax implications in Turkey. The benefits package is robust, with a strong emphasis on wellness, professional development, and remote work support, aligning with the company's global and distributed team structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically SaaS for Nonprofits (Fundraising Platforms). Fundraise Up operates in a growing market driven by the need for efficient and effective digital fundraising solutions for non-profit organizations globally. This sector requires a deep understanding of user needs in both the donor (B2C) and organizational (B2B) contexts, with a particular focus on trust, accessibility, and conversion optimization.

Company Size: 160+ product professionals. This indicates a mature, established organization with a significant investment in its product development and research capabilities. For operations roles, this size suggests a structured environment with defined processes, potential for specialization, and opportunities for cross-functional collaboration within a large product team.

Founded: Not explicitly stated, but the company operates globally and has a significant product ecosystem, suggesting it is a well-established scale-up or growth-stage company. The emphasis on innovation, quality, and customer trust (4.9/5 rating) points to a culture that values product excellence and user satisfaction.

Team Structure:

• The Product team consists of over 160 professionals, operating as a distributed global team.

• The UX Researcher will be part of the "Product Research Team," implying specialization within the broader product organization.

• The team operates with a "flat structure," emphasizing collaboration, direct communication, and minimizing bureaucracy.

Methodology:

• Data-Driven Decision Making: The role emphasizes staying close to product analytics and using data to form hypotheses for research.

• User-Centricity: A core tenet is ensuring user needs and constraints are central to product decisions.

• Agile Research: The need to choose methods based on "uncertainty level, business goals, and timeline" suggests an agile approach to research, prioritizing speed and relevance.

• Cross-Functional Collaboration: Proactive engagement with Sales, CS, Support, and Marketing is a key operational aspect.

Company Website: https://fundraiseup.com/careers/

📝 Enhancement Note: Fundraise Up's focus on the nonprofit sector provides a unique context for operations roles. Success in this space often requires understanding the mission-driven nature of clients and donors, which can influence product priorities and research approaches. The global operational footprint means research must account for diverse user behaviors and market nuances.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Researcher. This role is positioned as an individual contributor responsible for owning and executing research initiatives. It requires a strong foundation in research methodologies and the ability to operate independently. The scope includes both tactical execution and strategic input into product discovery.

Reporting Structure: While not explicitly stated, the role likely reports to a lead within the Product Research Team or a Head of Product/Design. The emphasis on working across departments suggests strong collaboration with Product Managers, Designers, and potentially data analysts.

Operations Impact: The UX Researcher plays a critical role in shaping the product by ensuring that user needs and market insights directly inform product strategy and development. By bridging the gap between users (donors and nonprofits) and the product team, this role directly influences conversion rates, user satisfaction, and the overall effectiveness and adoption of the Fundraise Up platform, thereby impacting revenue generation for their non-profit clients and the company's success.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific research methodologies, B2B/B2C research, or product discovery frameworks.

• Leadership Potential: Opportunities to mentor junior researchers, lead larger research programs, or take on more strategic product discovery initiatives.

• Cross-Functional Development: Gain deeper understanding of product management, design, and business operations through close collaboration.

• Industry Expertise: Develop specialized knowledge within the non-profit tech sector, a niche but growing market.

• Research Operations Advancement: Potentially move into roles focused on scaling research processes, managing research tools, or building out internal research infrastructure.

📝 Enhancement Note: The company's "flat structure" and "transparent culture" suggest that individual contributions are highly visible, potentially accelerating growth opportunities for high performers. The emphasis on "long-term focus" and "equity options" signals a commitment to rewarding sustained, meaningful contributions.

🌐 Work Environment

Office Type: Fully Remote. This role operates within a distributed global team, offering maximum flexibility in terms of location.

Office Location(s): While the role is remote, the company mentions team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. The specific role is advertised for "Turkey - Remote," indicating a primary focus on candidates within or willing to work within Turkey's time zones.

Workspace Context:

• Flexibility: The remote nature allows for personalized workspace setup and work-life integration.

• Tools & Technology: Access to necessary software, AI tools for research assistance, and potentially collaboration platforms to connect with the distributed team.

• Collaboration: While remote, the team emphasizes "thoughtful collaboration" and operates with a "product mindset," suggesting structured virtual interactions and a shared focus on product outcomes.

• Support: The company provides "Home Office Setup Assistance" for essential furniture and equipment, ensuring a conducive remote working environment.

Work Schedule: Standard 40-hour work week with inherent flexibility due to the remote nature. Candidates should be mindful of potential overlap requirements with colleagues in different time zones, particularly for collaborative sessions and meetings.

📝 Enhancement Note: Operating remotely in a distributed team requires strong self-discipline, proactive communication, and comfort with asynchronous work. The "co-working" benefit suggests that while remote, there's an option to utilize shared workspaces if preferred or available locally.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Deeper dive into your research experience, methodology, and understanding of B2B/B2C contexts. Be prepared to discuss specific projects and your role in them.

• Portfolio Review & Presentation: This is a critical stage. You will likely present 1-2 key research projects from your portfolio, detailing your process, findings, and impact. Focus on demonstrating your end-to-end ownership and strategic thinking.

• Cross-Functional Interviews: Interviews with Product Managers, Designers, or other stakeholders to assess collaboration skills, communication style, and how you translate research into product actions.

• Final Interview: Potentially with a senior leader to discuss company alignment, career aspirations, and overall fit.

Portfolio Review Tips:

• Showcase End-to-End Ownership: Clearly articulate your role and contributions in each project, from defining the problem to driving action.

• Highlight Methodological Rigor: Explain why you chose specific methods and how they addressed the research objectives, including any trade-offs made.

• Quantify Impact: Wherever possible, demonstrate the measurable impact of your research on product decisions, user experience, or business outcomes (e.g., conversion rates, user satisfaction scores).

• B2B/B2C Examples: Ensure your portfolio includes examples of research conducted in both B2C and B2B environments.

• Synthesize Clearly: Present your findings and recommendations concisely and actionably, as if presenting to busy stakeholders. Use visuals, quotes, and clips effectively.

• Address Operational Aspects: Be ready to discuss how you managed logistics, collaborated with other teams, and utilized data analytics in your projects.

Challenge Preparation:

• Hypothetical Research Scenario: Be prepared for a case study or prompt where you need to outline a research plan for a given product challenge or business question. Focus on your process, methodology selection, and how you'd integrate with other teams and data.

• Data Interpretation: Practice interpreting sample product analytics data and formulating research hypotheses.

• Communication Clarity: Prepare to articulate complex research concepts and findings in a clear, accessible manner for non-research audiences.

📝 Enhancement Note: Given the emphasis on "high ownership" and "no hand-holding," interviewers will likely probe deeply into your autonomy and problem-solving skills. The "research radar" responsibility suggests they may ask about how you stay updated and share knowledge proactively.

🛠 Tools & Technology Stack

Primary Tools:

• AI Tools for Research: Candidates are expected to leverage AI tools for operational efficiency in tasks like drafting surveys, generating summaries, or analyzing notes, while maintaining human judgment. Specific tools are not listed but familiarity with AI assistants for productivity is beneficial.

• Analytics & Reporting:

  • PostHog / Tableau (or similar analytics tools): Essential for monitoring product analytics, identifying trends, anomalies, and forming hypotheses.
  • General Dashboarding/Reporting Tools: Ability to interpret and leverage data from various reporting platforms.

• CRM & Automation:

  • Productboard (or other insights repository tools): Preferred for managing research findings and user feedback.
  • Collaboration Tools: Likely proficiency in tools like Slack, Zoom, Google Workspace, or similar for communication and remote collaboration.

• Research Platforms: Experience with platforms for usability testing, survey deployment, and participant recruitment.

📝 Enhancement Note: The explicit mention of AI tools for research operations and PostHog/Tableau for analytics indicates a modern, data-informed approach to product research. Candidates should be prepared to discuss their experience with these types of technologies and how they integrate them into their workflow.

👥 Team Culture & Values

Operations Values:

• User Empathy & Care: A deep commitment to understanding and advocating for users, especially given the mission-driven nature of Fundraise Up's clients (nonprofits and donors). This translates to respectful and sensitive participant interactions.

• Data-Driven Approach: Decisions are informed by data, whether from product analytics or research findings. There's an expectation to connect research to measurable impact.

• Efficiency & Ownership: A culture that values individuals taking full ownership of their work and leveraging tools (including AI) to operate efficiently.

• Collaboration & Transparency: Working effectively across teams and sharing knowledge openly is key to the company's flat structure and growth.

• Product Mindset: A shared focus on building a high-quality, impactful product.

Collaboration Style:

• Proactive & Integrated: Actively seeking input from Sales, Customer Success, Support, and Marketing to inform research and ensure user insights are integrated into product decisions.

• Cross-Functional Glue: Acting as a connector between user needs and product development, facilitating understanding and alignment.

• Knowledge Sharing: Contributing to a "research radar" to keep the team informed of internal learnings, market shifts, and external trends.

• Feedback Exchange: Open to receiving and providing constructive feedback to foster continuous improvement.

📝 Enhancement Note: The emphasis on "empathy and care for people" within the context of fundraising is a unique cultural aspect. Candidates should demonstrate an understanding of the motivations of both donors and non-profit professionals and how this influences product design and research.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2C & B2B Research: Effectively switching contexts and methodologies between donor-facing and organizational-facing products requires adaptability and broad research skills.

• Driving Action from Insights: Ensuring research findings translate into concrete product changes and are not just informational documents.

• Managing Research Logistics Independently: The expectation to handle recruitment and setup without extensive support requires strong organizational skills and proactivity.

• Staying Ahead of Trends: Continuously updating the "research radar" and bringing new knowledge to the team in a fast-paced environment.

• Integrating AI Tools Responsibly: Effectively leveraging AI for efficiency while maintaining methodological rigor and ethical standards.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunity to refine skills in specialized research methods and product discovery frameworks.

• Cross-Disciplinary Learning: Gaining exposure to product management, analytics, and go-to-market strategies within a successful SaaS company.

• Industry Knowledge: Developing expertise in the rapidly evolving non-profit technology sector.

• Mentorship: Potential for mentorship from senior product professionals and opportunities to mentor others as the team grows.

• Professional Education: Access to relevant professional development and training resources.

📝 Enhancement Note: The role presents an excellent opportunity for a researcher to expand their scope beyond traditional UX research into product discovery and research operations, offering significant potential for career growth in a dynamic tech environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a research initiative from start to finish. What was the business goal, what methods did you use, what were your key findings, and what was the impact?" (Focus on end-to-end ownership, methodology justification, actionable insights, and measurable results).

• "How do you approach researching a new market segment or product opportunity? Walk me through your process." (Demonstrate strategic thinking, hypothesis generation, and method selection).

• "Imagine Sales comes to you with a hypothesis about a feature our B2B clients need. How would you validate this? What data would you look for first, and what research would you conduct?" (Showcase ability to integrate with Sales, use data, and design research).

Company & Culture Questions:

• "What interests you about Fundraise Up and our mission in the non-profit sector?" (Research the company, its values, and its impact on non-profits).

• "How do you see your role contributing to a 'flat structure' and a 'product mindset'?" (Discuss your collaborative style, proactivity, and focus on outcomes).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, the methodology, key findings, recommendations, and the ultimate impact. Use a consistent framework.

• Focus on "Why": Explain the rationale behind your methodological choices and how they addressed specific uncertainties or business goals.

• Show, Don't Just Tell: Use visuals, quotes, video clips (if anonymized and appropriate), and data points to support your findings and recommendations.

• Highlight Collaboration: Explain how you worked with product managers, designers, and other stakeholders to ensure your insights were understood and acted upon.

• Be Concise and Action-Oriented: Tailor your presentation to the time allotted and focus on delivering actionable takeaways rather than exhaustive detail.

📝 Enhancement Note: Given the emphasis on autonomy and research operations, interviewers will be looking for candidates who can clearly articulate their decision-making process, demonstrate proactive problem-solving, and showcase how they manage the entire research lifecycle independently.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the Fundraise Up careers page.

• Customize Your Resume: Highlight experience in end-to-end research, B2B/B2C contexts, methodology selection, data analysis, and cross-functional collaboration. Use keywords like "UX Research," "Product Discovery," "Usability Testing," "Data Analysis," and "Research Operations."

• Prepare Your Portfolio: Select 1-2 strong projects that best demonstrate your ownership, methodological diversity, and impact. Ensure you can articulate your process and results clearly and concisely.

• Practice Your Presentation: Rehearse presenting your portfolio projects, focusing on clarity, impact, and answering potential questions about your contributions and decision-making.

• Research Fundraise Up: Understand their product, mission, target audience (non-profits and donors), and company values to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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