UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Serbia - Remote

Job Type: Full-Time

Category: Product Research / User Experience

Date Posted: 2026-04-20

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX research initiatives, encompassing methodology design, execution, synthesis, and actionable recommendation delivery, crucial for informing product strategy and development.

• Act as a central point of contact for research insights, proactively gathering hypotheses and context from Sales, Customer Success, Marketing, and Analytics teams to translate them into testable research questions.

• Combine classic UX research with Product Discovery methodologies to explore new markets, segments, and product opportunities for both donor-facing (B2C) and nonprofit-facing (B2B) experiences.

• Leverage product analytics to monitor dashboards, identify anomalies, and form hypotheses that can be validated through rigorous user research, ensuring data-driven decision-making.

📝 Enhancement Note: This role is positioned as a mid-level UX Researcher with a strong emphasis on ownership and end-to-end project management. The description highlights a need for individuals who can operate autonomously, manage logistics, and integrate research seamlessly with product analytics and cross-functional team input, indicating a mature product development environment.

📈 Primary Responsibilities

• Own the full research lifecycle for assigned initiatives, from defining research objectives and selecting appropriate methodologies to conducting studies, synthesizing findings, and presenting clear, actionable recommendations to product teams.

• Employ a diverse range of qualitative and quantitative research methods, including in-depth interviews, usability tests, concept testing, surveys, and competitive scans, selecting the most effective approach based on uncertainty levels, business goals, and timelines.

• Proactively engage with cross-functional teams such as Sales, Customer Success, Support, Marketing, and Analytics to gather hypotheses, understand user pain points, and identify knowledge gaps, translating this input into robust research questions.

• Collaborate closely with product analysts to monitor key product dashboards and reports, identify user drop-off points or anomalies, and formulate hypotheses that require validation through user research.

• Produce high-quality, impactful research outputs that include key findings, critical decisions, identified trade-offs, potential risks, and clear, evidence-based recommendations supported by user quotes, video clips, and relevant metrics.

• Maintain a comprehensive understanding of existing research, past studies, and market insights to avoid redundancy and ensure new research builds upon current knowledge, acting as a knowledge hub for the team.

• Champion user needs and constraints throughout the product development process, ensuring that user perspectives, not just opinions, are central to product decisions and strategy.

• Utilize AI tools to enhance operational efficiency in research tasks such as note-taking, theme tagging, survey drafting, and summarization, while maintaining critical human judgment and methodological rigor.

📝 Enhancement Note: The responsibilities emphasize a high degree of autonomy and proactive engagement. The requirement to "Be the cross-team 'glue'" and "Stay close to product analytics" indicates a strategic role that bridges user insights with business objectives and data. The mention of AI tool usage suggests a forward-thinking approach to research operations.

🎓 Skills & Qualifications

Education:

• A postgraduate degree in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related discipline is preferred.

Experience:

• Proven experience (typically 2-5 years) in conducting UX research end-to-end with a high degree of ownership and autonomy.

Required Skills:

• Strong methodological toolkit and excellent judgment in selecting appropriate research methods (e.g., interviews, usability tests, concept tests, surveys, desk research, competitive scans) based on business goals, timelines, and uncertainty levels.

• Proven ability to analyze product analytics data (e.g., read dashboards, spot anomalies/drop-offs, form hypotheses) and validate findings through research.

• Excellent English communication skills, both written and verbal, for moderating sessions and presenting findings.

• Experience in proactively collecting input from cross-functional teams (Sales, Customer Success, Support, Marketing, Analytics) and translating it into actionable research questions.

• High research quality bar, demonstrated through structured methodology and ethical research practices.

• Proficiency in managing research logistics independently, including participant recruiting, scheduling, confirmations, and tool setup.

• Familiarity with using AI tools to accelerate research operations and synthesis while maintaining methodological rigor.

• Understanding of core marketing terms and their impact on research and insights.

• Ability to act as a knowledge resource by maintaining a "research radar" of internal learnings, market trends, and high-signal UX/product sources.

Preferred Skills:

• Nielsen Norman Group (NN/g) certifications.

• Experience with analytics platforms like PostHog or Tableau.

• Familiarity with insights repository tools such as Productboard.

• Experience in mentoring, teaching, or facilitating UX research workshops.

📝 Enhancement Note: The "Requirements" section is detailed and emphasizes autonomy, strong methodological grounding, and cross-functional collaboration. The specific mention of AI tools and the "research radar" requirement suggests a focus on efficiency and staying ahead of industry trends. The preference for NN/g certifications and academic backgrounds points to a desire for deeply skilled researchers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX research projects demonstrating ownership from initial brief to actionable recommendations, with clear articulation of research goals, methodologies used, and impact achieved.

• Highlight examples of research conducted across both B2C and B2B contexts, illustrating adaptability to different user groups and product types.

• Present case studies that clearly outline the problem statement, the research questions addressed, the methods chosen and why, and the key insights and recommendations derived.

Process Documentation:

• Provide evidence of structured research planning, including how you define research objectives, select appropriate methodologies, and plan for participant recruitment and logistics.

• Illustrate your approach to synthesizing research data (qualitative and quantitative) into clear, concise, and actionable insights, using thematic analysis, affinity mapping, or other relevant techniques.

• Showcase examples of how you have integrated product analytics with qualitative research findings to form and validate hypotheses, demonstrating a data-informed approach.

• Include examples of how you have communicated research findings and recommendations effectively to diverse stakeholders, including product managers, designers, engineers, and leadership.

📝 Enhancement Note: While not explicitly stated as a "portfolio requirement," the "What You'll Do" and "Requirements" sections strongly imply the need for a portfolio that demonstrates end-to-end ownership, methodological breadth, B2C/B2B experience, and the ability to translate insights into actionable product decisions. Candidates should prepare to showcase projects that highlight these aspects.

💵 Compensation & Benefits

Salary Range:

• Base Salary: 351,500 - 445,000 Serbian dinars (RSD) gross per month.

Benefits:

• Stock options, providing an opportunity to share in the company's success.

• Private medical insurance for the employee and their family, ensuring comprehensive health coverage.

• Generous paid time off: 20 vacation days and 15 public holidays per year.

• 5 company-paid sick leave days to support well-being.

• Opportunities for professional development, including English learning courses and relevant professional education.

• Wellness benefits such as gym or swimming pool access.

• Home Office Setup Assistance: support for purchasing essential furniture (office chair, desk, monitor) and other items to create an ergonomic and productive remote workspace.

• Access to co-working spaces for those who prefer or need an alternative work environment.

Working Hours:

• Standard working hours are expected to be around 40 hours per week, aligning with full-time employment.

• Given the distributed nature of the team and the remote work arrangement, there may be a degree of flexibility in structuring these hours, though core collaboration times will likely need to be accommodated across different time zones.

📝 Enhancement Note: The salary is provided in gross Serbian dinars (RSD). For context, 351,500 RSD is approximately €3,000 and 445,000 RSD is approximately €3,800 per month (as of mid-2024 exchange rates). This range is competitive for mid-level UX roles in Serbia, especially considering the remote aspect and comprehensive benefits package which includes equity. The working hours are assumed to be standard full-time (40 hours/week) but may offer flexibility common in remote roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically a SaaS platform focused on fundraising for nonprofits.

Company Size: 160+ product professionals, indicating a significant scale within the product development function, while the overall company size is likely larger. This size suggests a structured yet agile environment with established processes.

Founded: While the founding date isn't provided, the company's focus on innovation, global reach (North America, UK, Europe, Australia), and trust from major NGOs like UNICEF suggests a well-established and growing organization.

Team Structure:

• The Product Research Team is part of a larger distributed Product organization of 160+ professionals, with team members located across various countries.

• This role operates within the Product Research Team, likely reporting to a Research Lead or Head of Product.

Methodology:

• Fundraise Up emphasizes innovation that directly impacts results, focusing on speed, conversion rates, global support, and accessibility.

• The company culture values thoughtful collaboration, strong engineering practices, and a product mindset, operating with a flat structure to minimize politics and maximize output.

• There's a strong emphasis on data-driven decision-making, integrating product analytics with user research to inform strategy and development.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: The company operates in the B2B SaaS space for the nonprofit sector. This implies a mission-driven culture focused on impact, coupled with the need for robust, enterprise-grade technology. The distributed team structure across multiple countries (Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, Cyprus) necessitates strong communication protocols and asynchronous work capabilities.

📈 Career & Growth Analysis

Operations Career Level: This UX Researcher role is positioned at a mid-level, requiring demonstrable end-to-end research ownership. It's a crucial individual contributor role focused on driving research initiatives and influencing product decisions.

Reporting Structure: The UX Researcher will be part of the Product Research Team, likely reporting to a Research Manager or Head of Product. They will work closely with product teams (Product Managers, Designers) and collaborate extensively with other departments.

Operations Impact: The UX Researcher's impact is significant, directly influencing the design and functionality of Fundraise Up's donation and fundraising platform. By ensuring user needs are met and product opportunities are validated, they contribute to increased conversion rates, donor satisfaction, and ultimately, the success of the nonprofits using the platform. This role is key to optimizing the user experience across both B2C donor interactions and B2B organizational workflows.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in a wide range of research methodologies, including advanced techniques and the integration of AI tools in research processes. Potential to gain certifications like NN/g.

• Cross-Functional Leadership: Develop skills in stakeholder management and influencing product strategy by effectively communicating research insights across diverse teams and leadership levels.

• Specialization: Potential to specialize in either B2C donor experience research or B2B nonprofit workflow research, or to become a generalist expert across both.

• Mentorship: Opportunity to mentor junior researchers or contribute to onboarding and knowledge sharing, as indicated by the "Strong plus" for mentoring/teaching.

• Impactful Projects: Work on complex, global product challenges that have a direct impact on the nonprofit sector and millions of dollars in donations.

📝 Enhancement Note: The growth potential leans towards deepening research craft, strategic influence, and potentially mentorship, rather than a direct move into management unless the research team expands significantly. The emphasis is on becoming a highly skilled and impactful individual contributor within the product development lifecycle.

🌐 Work Environment

Office Type: Fully Remote. Fundraise Up operates as a distributed company, with no central physical office for this role.

Office Location(s): Primarily remote within Serbia. The company also has a distributed team presence in Spain, Poland, Portugal, Georgia, Armenia, Turkey, and Cyprus.

Workspace Context:

• Employees are encouraged to create a comfortable and productive home office environment, with assistance provided for essential furniture and equipment.

• The remote setup fosters autonomy and flexibility in managing one's workday.

• Collaboration occurs through digital tools, video conferencing, and asynchronous communication channels, requiring strong self-management skills.

Work Schedule:

• While the role is full-time (approximately 40 hours/week), the remote nature typically allows for some flexibility in scheduling.

• However, candidates must be available for collaboration during core business hours that overlap with key team members and stakeholders, which may require coordinating across different time zones.

📝 Enhancement Note: The fully remote nature in Serbia means candidates must be self-disciplined and have a suitable home office setup. The availability for collaboration across time zones is critical for a distributed team. The provision of home office setup assistance and co-working options indicates a commitment to supporting remote employees' productivity and well-being.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: Deeper dive into experience, methodological approach, and understanding of the role's responsibilities. This is where your ability to discuss past research projects and strategic thinking will be evaluated.

• Take-Home Assignment/Case Study: Candidates may be asked to complete a research-related task or analyze a hypothetical scenario to demonstrate their research skills, analytical abilities, and communication style.

• Team/Stakeholder Interviews: Interviews with Product Managers, Designers, or other key stakeholders to assess collaboration skills, ability to integrate research with product development, and alignment with team values.

• Final Interview: Potentially with a senior leader to discuss overall fit, career aspirations, and finalize any remaining questions.

Portfolio Review Tips:

• Showcase End-to-End Ownership: Select 2-3 projects that clearly demonstrate your ability to manage research from initiation to impact. For each project, detail the context, your role, the problem you addressed, your methodology, key findings, and the resulting actions or product changes.

• Highlight B2C & B2B Experience: Ensure your portfolio includes examples from both donor-facing (B2C) and nonprofit-facing (B2B) contexts, as this is a key requirement for the role.

• Quantify Impact: Whenever possible, use metrics to demonstrate the impact of your research. For example, "Research led to a 15% increase in donation conversion rates" or "Identified usability issues that reduced support tickets by 10%."

• Methodological Justification: For each project, clearly explain why you chose specific research methods and how they were best suited to answer the research questions given the constraints.

• Synthesis & Recommendations: Focus on how you synthesized complex data into clear, actionable insights and concrete recommendations. Show examples of your presentation materials if they effectively convey this.

• Empathy & Ethics: Briefly touch upon how you ensured user empathy and ethical considerations were maintained throughout your research process, especially given the nonprofit context.

Challenge Preparation:

• Research Methodology: Be prepared to discuss your preferred research methods for various scenarios (e.g., exploring a new feature, validating a concept, diagnosing a drop-off in analytics).

• Data Synthesis: Practice articulating how you would synthesize mixed-methods data into coherent insights and actionable recommendations.

• Cross-Functional Collaboration: Prepare examples of how you have successfully collaborated with product managers, designers, and engineers, and how you handle disagreements or differing opinions based on user data.

• Analytics Integration: Be ready to discuss how you would approach using product analytics (e.g., PostHog, Tableau) to inform research priorities and validate hypotheses.

• AI Tool Usage: Consider how you would leverage AI tools to enhance your research workflow efficiently and ethically.

📝 Enhancement Note: The interview process is likely to be multi-stage, common for roles requiring significant collaboration and impact. The emphasis on a portfolio that demonstrates end-to-end ownership, B2C/B2B experience, and quantifiable impact is critical. Candidates should be prepared to discuss their research process in detail and articulate the business value of their work.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Various tools for conducting interviews, usability tests, and surveys (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Typeform). Specific tools will depend on the project needs.

• AI Tools for Research: Expected to leverage AI for tasks like transcription, note-taking, theme identification, survey drafting, and summarization to increase efficiency.

• Collaboration Tools: Slack, Zoom, Google Workspace (Docs, Sheets, Slides) for communication, documentation, and presentations.

Analytics & Reporting:

• Product Analytics: Familiarity with tools like PostHog (explicitly mentioned as a plus) or Tableau (explicitly mentioned as a plus) for monitoring dashboards, identifying trends, and forming hypotheses.

• Data Visualization: Ability to interpret and present data effectively, potentially using tools within the analytics platform or dedicated visualization software.

CRM & Automation:

• While not directly a UX Researcher tool, understanding how CRM data (e.g., Salesforce, HubSpot) might inform user segmentation or how user feedback flows into support systems (e.g., Zendesk) could be beneficial.

• Knowledge of insights repository tools such as Productboard (explicitly mentioned as a plus) for managing and surfacing research findings.

📝 Enhancement Note: The core tools will revolve around UX research execution and analysis. Direct experience with PostHog and Tableau is a significant advantage. The expectation to use AI tools for operational efficiency is a modern requirement that candidates should be prepared to address.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for user needs, ensuring that product decisions are grounded in empathy and user research.

• Impact-Driven: Focus on delivering tangible results that help nonprofits grow their impact, with research directly contributing to improved platform performance and donation volume.

• Collaboration: Valuing thoughtful teamwork, open communication, and mutual support within a distributed global team.

• Ownership & Autonomy: Empowering individuals to take full responsibility for their initiatives, fostering a culture of self-direction and accountability.

• Transparency: Openness in sharing company performance, strategy, and future plans, building trust and alignment across the organization.

• Innovation & Quality: A drive to innovate in the fundraising space and maintain a high standard for product quality, speed, and accessibility.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with Product, Design, Engineering, Sales, Customer Success, and Marketing teams is paramount. Research insights are shared proactively to inform strategy and development.

• Data-Informed Discussions: Leveraging both qualitative research findings and quantitative product analytics to fuel productive discussions and drive consensus on product decisions.

• Constructive Feedback: An environment where feedback is shared openly and constructively, contributing to continuous improvement of both the product and team processes.

• Knowledge Sharing: A culture that encourages sharing learnings, best practices, and insights across the team, perhaps through regular "research radar" updates or internal presentations.

📝 Enhancement Note: The company culture emphasizes mission, impact, and a high-performing, collaborative, and transparent environment. For a UX Researcher, this means being comfortable advocating for users while also aligning with business goals and working effectively within a globally distributed, agile product team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2C and B2B Research: Effectively switching between understanding donor motivations and nonprofit operational workflows, each with distinct user needs and contexts.

• Remote Collaboration: Maintaining strong connections and effective communication within a distributed team, potentially across significant time zone differences.

• Prioritization: Managing multiple research initiatives with varying degrees of urgency and impact, ensuring focus on the most critical questions.

• Translating Insights to Action: Ensuring that research findings are not just reported but actively adopted and translated into concrete product changes and strategic decisions by stakeholders.

• Keeping Pace with AI: Continuously evaluating and integrating new AI tools for research efficiency while maintaining methodological rigor and ethical standards.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunity to explore and master specialized research techniques relevant to SaaS products and the nonprofit sector.

• Product Analytics Integration: Deepen skills in leveraging product analytics platforms (like PostHog) to inform and validate research.

• Cross-Disciplinary Learning: Gain insights into sales processes, customer success challenges, and marketing strategies relevant to the fundraising technology space.

• Mentorship & Teaching: Potential to mentor junior researchers or lead internal workshops, as indicated by the "Strong plus" for mentoring/teaching.

• Industry Trends: Staying abreast of innovations in UX research, AI in research, and the evolving landscape of nonprofit fundraising technology.

📝 Enhancement Note: The challenges are typical for a growing product organization operating remotely, with a specific emphasis on the duality of B2C/B2B research and the integration of new technologies like AI. The growth opportunities are geared towards deepening expertise and expanding influence within the product organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to choose between multiple research methodologies for a single problem. How did you decide, and what were the trade-offs?" (Focus on critical thinking and methodological justification.)

• "How do you approach collecting hypotheses from non-research stakeholders (Sales, CS, Marketing)? Give an example of how you turned their input into a testable research question." (Assess proactive collaboration and hypothesis generation.)

• "Walk me through a research project where your findings directly led to a significant product change. What was the impact?" (Demonstrate end-to-end ownership and ability to drive action.)

• "How do you balance qualitative insights with quantitative product analytics when making recommendations?" (Evaluate data-driven decision-making and synthesis skills.)

Company & Culture Questions:

• "Why are you interested in working for a company like Fundraise Up, which serves the nonprofit sector?" (Assess alignment with the company's mission.)

• "How do you stay updated on UX research best practices and new tools, especially AI in research?" (Gauge commitment to continuous learning and industry awareness.)

• "Describe your experience working in a distributed team. What strategies do you use for effective collaboration and communication?" (Evaluate remote work capabilities and teamwork.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the context (company/product), the problem/opportunity, your role and responsibilities, the research questions, your methodology (and why), key findings, actionable recommendations, and the ultimate impact (quantified if possible).

• Highlight Key Artifacts: Showcase examples of your research outputs, such as research plans, interview scripts, survey designs, synthesis boards (e.g., affinity maps), and concise insight reports.

• Focus on Impact: Emphasize how your research influenced product strategy, design decisions, or business outcomes. Use metrics where available to demonstrate ROI.

• Address B2C/B2B Nuances: Explicitly point out how your approach differed between B2C and B2B contexts if you have relevant examples.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, synthesis process, and how you handled challenges or unexpected findings. Be ready to discuss your experience with specific tools mentioned (e.g., PostHog, Productboard).

📝 Enhancement Note: Interview preparation should focus on demonstrating end-to-end ownership, methodological rigor, cross-functional collaboration, and a data-informed approach, all within the context of a mission-driven, remote-first organization. The portfolio is a critical tool for illustrating these capabilities.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the Fundraise Up careers portal via the provided link.

• Tailor Your Resume: Highlight specific UX research projects, methodologies employed, and quantifiable outcomes, ensuring keywords like "UX Research," "Product Discovery," "B2C," "B2B," "usability testing," and "data analysis" are prominent.

• Curate Your Portfolio: Select 2-3 strong case studies that showcase end-to-end research ownership, B2C/B2B experience, methodological breadth, and demonstrable impact. Be prepared to walk through these in detail during interviews.

• Prepare for Research Scenarios: Practice articulating your research process for common scenarios, including how you'd integrate product analytics and collaborate with cross-functional teams.

• Research Fundraise Up: Understand their product, mission, and the nonprofit sector they serve. Familiarize yourself with their existing research or product messaging if possible, and consider how your skills align with their stated values and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.