UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Georgia - Remote (United States)

Job Type: Full-Time

Category: User Experience Research / Product Research

Date Posted: April 20, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX research initiatives, from initial hypothesis generation to actionable product recommendations, driving informed decision-making.

• Bridge cross-functional teams (Sales, Customer Success, Support, Marketing, Analytics) to gather insights and translate business needs into robust research questions.

• Analyze product analytics to identify user drop-offs and anomalies, formulating hypotheses to be validated through rigorous user research.

• Champion user needs and constraints throughout the product development lifecycle, ensuring that user voice is central to product decisions.

• Utilize AI tools to enhance research operations and synthesis efficiency, while maintaining methodological rigor and human judgment.

📝 Enhancement Note: This role is positioned as a mid-level UX Researcher with a strong emphasis on ownership and end-to-end research execution. The expectation is for the candidate to be self-sufficient in managing research logistics and to proactively integrate with various business units to gather context and hypotheses. The "Product Discovery" aspect indicates a focus on identifying new market opportunities and user needs beyond just validating existing product features.

📈 Primary Responsibilities

• Own and execute research initiatives from the quarterly product plan, including defining research questions, selecting appropriate methodologies (interviews, usability tests, surveys, etc.), conducting research, synthesizing findings, and presenting actionable recommendations.

• Proactively engage with Sales, Customer Success, Support, Marketing, and Analytics teams to gather hypotheses, understand business context, and translate them into testable research questions.

• Monitor product analytics dashboards (e.g., PostHog, Tableau) to identify user behavior patterns, anomalies, and drop-offs, forming data-driven hypotheses for further investigation.

• Conduct qualitative and quantitative research across both B2C (donor-facing) and B2B (nonprofit/organization-facing) contexts to understand diverse user needs and behaviors.

• Produce clear, concise, and actionable research outputs, including key findings, decisions, trade-offs, risks, and concrete recommendations supported by evidence (quotes, video clips, metrics).

• Maintain a comprehensive understanding of existing research, past studies, and market insights to avoid duplication and build upon existing knowledge.

• Act as the primary advocate for user needs and constraints within product development discussions, ensuring user-centricity guides strategic decisions.

• Regularly review and synthesize internal learnings, market trends, and competitor movements to maintain a "research radar" for the product team, sharing updates to prevent blind spots.

• Manage all research logistics independently, including participant recruitment, scheduling, tool setup, and data collection, ensuring ethical practices and high-quality data.

📝 Enhancement Note: The responsibilities highlight a hands-on, independent researcher role. The emphasis on "no hand-holding" for logistics and the proactive collection of hypotheses from various teams underscore the expectation for a self-starter who can navigate complex organizational structures. The integration of AI tools suggests a forward-thinking approach to research operations.

🎓 Skills & Qualifications

Education:

Experience:

• Proven experience (2-5 years) running UX research initiatives end-to-end, demonstrating high ownership and autonomy.

• Experience working with both B2C and B2B products and diverse audience segments.

Required Skills:

• Strong methodological toolkit and excellent judgment in selecting research methods (interviews, usability tests, concept tests, surveys, desk research, competitive scans).

• Ability to clearly explain research trade-offs and justify methodological choices.

• Fluent English proficiency for moderating sessions and presenting findings.

• Experience working with product analytics tools (e.g., PostHog, Tableau) to monitor dashboards, spot anomalies, form hypotheses, and validate insights.

• Skill in collecting input from Sales, Customer Success, Support, Marketing, and Analytics teams to generate testable research questions.

• High research quality bar, including structured methodology and adherence to ethical research practices.

• Proficiency in using recruiting platforms and managing all research logistics independently.

• Familiarity with using AI tools to accelerate research operations and synthesis while maintaining human oversight.

• Understanding of core marketing terms and their impact on research and insights.

Preferred Skills:

• Nielsen Norman Group (NN/g) certifications.

• Academic or scientific research background (graduate/PhD track).

• Experience with insights repository tools like Productboard.

• Experience in mentoring, teaching, or facilitating research workshops.

📝 Enhancement Note: The experience requirement is framed as "mid-level," suggesting that candidates with 2-5 years of dedicated UX research experience would be a strong fit. The emphasis on "proven experience running research end-to-end with high ownership" is crucial, indicating a need for candidates who can operate independently without constant supervision. The "strong plus" qualifications suggest areas where candidates can differentiate themselves.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing end-to-end research projects with clear ownership and impact.

• Highlight projects that involved complex problem-solving across B2C and B2B contexts.

• Showcase the ability to select, justify, and execute diverse research methodologies effectively.

Process Documentation:

• Provide case studies detailing your process for translating business needs and hypotheses into research plans.

• Illustrate your methods for synthesizing qualitative and quantitative data, including the use of AI tools for efficiency.

• Demonstrate your approach to presenting findings and recommendations to cross-functional teams, including stakeholders from Sales, CS, and Product.

• Include examples of how you've integrated product analytics with qualitative research to validate hypotheses and drive action.

📝 Enhancement Note: While not explicitly stated, a strong portfolio is implicitly required for a role emphasizing "proven experience running research end-to-end with high ownership." The portfolio should clearly articulate the candidate's process, methodology, and the tangible impact of their research. Given the role's focus on data and cross-functional collaboration, case studies demonstrating these aspects will be highly valued.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: GEL 7,350 - GEL 9,450 gross per month.

• Methodology: This estimate is based on the provided salary range in the job description (GEL 7,350 - GEL 9,450 gross) and the stated "MONTH" unit. This range positions the role within the mid-level experience bracket for UX Researchers in markets where GEL is the currency, considering the context of a remote role for a global company. It assumes a typical compensation structure for a full-time, remote position.

Benefits:

• Stock options, providing long-term financial upside and ownership in the company's success.

• Generous Paid Time Off: 31 days off per year.

• Comprehensive Health Benefits: 100% paid telemedicine plan.

• Home Office Setup Assistance: Support for purchasing essential furniture (office chair, desk, monitor) and equipment to create a productive remote workspace.

• Professional Development:

  • English learning courses to enhance communication skills.
  • Support for relevant professional education and training.

• Wellness & Lifestyle:

  • Gym or swimming pool access.
  • Co-working space access.

Working Hours:

• Approximately 40 hours per week, typical for a full-time position.

• The remote nature of the role offers flexibility in structuring the workday, though core collaboration hours may apply.

📝 Enhancement Note: The salary is provided in Georgian Lari (GEL), which is unusual for a role advertised as "Georgia - Remote" and for a company that operates globally. This suggests that the salary is pegged to a Georgian compensation benchmark, even for remote employees located elsewhere. Candidates should verify the currency and its implications for their specific location and cost of living. The benefits package is robust, particularly the home office setup assistance and professional development opportunities, which are attractive for remote roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on the SaaS (Software as a Service) sector for Nonprofits. Fundraise Up provides a fundraising platform designed to increase donation conversion rates and streamline the donation process for non-profit organizations.

Company Size: 160+ product professionals (total company size is larger, but this refers to the product team size). This indicates a medium-sized, growing tech company with a significant product-focused department.

Founded: Fundraise Up is a relatively young company, founded in 2016, which aligns with its innovative and agile approach to product development.

Team Structure:

• The Product Research Team is part of a larger, distributed Product team of 160+ professionals.

• Team members are primarily based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus, indicating a highly international and remote-first environment.

• The culture is described as operating like a "focused team" despite its scale, valuing thoughtful collaboration and strong engineering practices.

Methodology:

• Data-Driven Decision Making: Strong emphasis on using data and research to inform product strategy and development.

• User-Centricity: A core tenet is ensuring user needs and constraints are central to product decisions.

• Innovation: Focus on innovation that directly impacts results, such as faster load times and higher conversion rates.

• Collaboration: Thoughtful collaboration is a key value, with researchers expected to work closely with Sales, Customer Success, Support, Marketing, and Analytics.

• Transparency: Open sharing of company growth, revenue sources, and future plans is a cultural hallmark.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: Fundraise Up operates in the competitive nonprofit technology space, aiming to maximize donations through innovative technology. The company's culture appears to be a blend of startup agility and established process, with a strong emphasis on remote collaboration and data-informed product development. The distributed nature of the team means that effective communication and asynchronous work practices are likely paramount.

📈 Career & Growth Analysis

Operations Career Level: This role is for a UX Researcher at a mid-level, with an expectation of significant ownership and end-to-end responsibility for research initiatives. It sits within the Product Research Team, which is a specialized function within the broader Product organization.

Reporting Structure: The UX Researcher will likely report to a Research Lead or Head of Product Research, who in turn reports to a Director or VP of Product. The role involves close collaboration with Product Managers, Designers, Engineers, and stakeholders from Go-To-Market (GTM) functions.

Operations Impact: The UX Researcher's impact is directly tied to optimizing the user experience for both donors (B2C) and non-profit organizations (B2B). By providing validated insights, this role directly influences product strategy, feature development, and ultimately, conversion rates and customer satisfaction, thereby contributing to Fundraise Up's revenue growth and mission impact.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific research methodologies, product discovery, or B2B/B2C research domains.

• Leadership Development: Potential to mentor junior researchers, lead larger research projects, or develop "research radar" initiatives.

• Cross-Functional Expertise: Gain broader understanding of product management, GTM strategies, and analytics through close collaboration.

• Career Progression: Advance to Senior UX Researcher, Research Lead, or specialized roles within product strategy or user experience.

• Professional Education: Access to relevant professional development, including potential NN/g certifications or academic pursuits, as well as English language courses.

📝 Enhancement Note: The growth trajectory for a UX Researcher at Fundraise Up appears to be focused on deepening specialized research skills, taking on more complex and strategic research initiatives, and potentially moving into leadership or mentorship roles within the product team. The company's emphasis on continuous learning and professional development supports this.

🌐 Work Environment

Office Type: Fully Remote. This role is designed for individuals working from their home office.

Office Location(s): While the role is remote, it is specified for "Georgia - Remote." This likely means candidates must be legally authorized to work in Georgia (United States) or that the company has a specific legal entity or payroll setup for employees in that state. The broader team is distributed globally.

Workspace Context:

• Flexibility: The remote setup offers significant flexibility in managing one's workday and personal life.

• Tools & Technology: Access to necessary collaboration and research tools, including potential assistance for home office setup (desk, chair, monitor).

• Collaboration: While remote, the environment fosters collaboration through digital tools and regular cross-functional interaction. The "co-working" benefit suggests opportunities for in-person interaction if desired and available in the employee's locale.

• Culture: A transparent and flat organizational structure supports open communication and engagement.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week).

• The remote nature allows for potential flexibility in daily scheduling, but active participation in team meetings and collaboration sessions will be expected, likely aligning with US Eastern Time Zone (America/New York) where the company has a presence or customer base.

📝 Enhancement Note: The "Georgia - Remote" designation is specific and may imply certain employment law or tax considerations. Candidates should clarify if this means they must reside in Georgia, USA, or if it's a legacy designation for a broader remote allowance. The company provides support for home office setups, underscoring its commitment to enabling effective remote work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with a recruiter to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: A deeper dive into experience, methodology, and problem-solving skills with the hiring manager for the UX Research team. Expect discussions around past research projects and how you've handled challenges.

• Technical/Skills Assessment: This may involve a take-home assignment or a live case study presentation focusing on research design, synthesis, and recommendation formulation. Emphasis will be on how you approach research end-to-end and integrate with other functions.

• Team/Stakeholder Interviews: Meetings with Product Managers, Designers, and potentially members from Sales or Customer Success to assess collaboration style, communication effectiveness, and ability to integrate research insights into broader product development.

• Final Interview: Potentially with a senior leader (e.g., VP of Product) to discuss strategic thinking, long-term vision, and overall fit with the company.

Portfolio Review Tips:

• Structure: Organize your portfolio by project, clearly outlining the problem, your role, the methodology used, key findings, and the resulting impact (quantifiable where possible).

• End-to-End Focus: Emphasize projects where you managed the entire research lifecycle, from defining the problem to delivering actionable insights.

• Methodological Diversity: Showcase your ability to select and justify different research methods (qualitative and quantitative) based on the specific research question and business context.

• B2B & B2C Examples: Include examples that demonstrate your experience with both donor-facing (B2C) and nonprofit-facing (B2B) products.

• Data Integration: Highlight instances where you integrated product analytics with qualitative research to validate hypotheses and inform decisions.

• Actionable Recommendations: Clearly articulate the recommendations you made and how they led to tangible outcomes or influenced product direction.

• AI Tool Usage: If applicable, briefly mention how you leveraged AI tools to enhance efficiency in your research process, while still emphasizing your critical thinking and methodological rigor.

Challenge Preparation:

• Research Design: Be prepared to design a research study for a given product problem, justifying your methodology, target audience, and key research questions.

• Synthesis & Insights: Practice synthesizing qualitative data (e.g., interview transcripts) into themes and actionable insights. Be ready to present these findings clearly and concisely.

• Recommendation Formulation: Develop a clear process for translating research findings into concrete, prioritized recommendations for product teams.

• Stakeholder Communication: Rehearse how you would present research findings and recommendations to diverse stakeholders (e.g., Product Managers, Engineers, Sales) to gain buy-in and drive action.

📝 Enhancement Note: The interview process is likely designed to thoroughly assess a candidate's ability to operate autonomously and effectively integrate research into a fast-paced product development cycle. The portfolio review and potential case study will be critical for demonstrating practical UX research skills and strategic thinking.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for conducting interviews, usability testing, surveys, and concept testing (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Google Forms).

• AI Tools for Research: Mentioned explicitly as a requirement for speeding up operations and synthesis (e.g., AI-powered note-taking, transcription, theme tagging, summarization tools).

• Recruiting Platforms: Tools or methods for finding and scheduling research participants.

Analytics & Reporting:

• Product Analytics: PostHog and Tableau are listed as "strong plus" but also mentioned in requirements for reading dashboards and spotting anomalies. This indicates a strong expectation to work with these or similar tools (e.g., Google Analytics, Mixpanel).

• Data Visualization: Proficiency in interpreting data visualizations and potentially creating basic ones.

CRM & Automation:

Insights Repository:

• Productboard (or other insights repository tools) is listed as a "strong plus," suggesting that experience organizing and accessing research findings in such systems is valued.

📝 Enhancement Note: The technology stack emphasizes a blend of traditional UX research tools and modern analytics and AI platforms. Proficiency in product analytics tools is highly desired, as is the ability to leverage AI to enhance research efficiency. Experience with insights management tools is a bonus.

👥 Team Culture & Values

Operations Values:

• User Empathy & Care: A fundamental value, particularly for a company serving nonprofits and donors. Approach participants with respect, sensitivity, and high ethical standards.

• Ownership & Accountability: Taking full responsibility for research initiatives from start to finish, with a drive to push actions based on findings.

• Data-Driven Decision Making: Relying on evidence from research and analytics to guide product decisions and validate hypotheses.

• Collaboration & Transparency: Working closely with cross-functional teams, sharing insights openly, and contributing to a transparent company culture.

• Innovation & Efficiency: Embracing new methods, including AI tools, to improve research processes and deliver impactful results.

Collaboration Style:

• Cross-Functional Integration: Proactively engaging with Sales, Customer Success, Support, Marketing, and Analytics to gather hypotheses and context.

• Action-Oriented: Focusing on translating research findings into actionable recommendations that drive product improvements and business outcomes.

• Knowledge Sharing: Contributing to the team's collective knowledge through regular updates, sharing research radar insights, and potentially mentoring.

• Feedback Exchange: Open to receiving and providing constructive feedback to foster continuous improvement in research craft and team collaboration.

📝 Enhancement Note: The company culture appears to be highly collaborative, transparent, and driven by a strong sense of mission. For a UX Researcher, this means being comfortable working closely with diverse teams, advocating for the user, and contributing to a culture of continuous learning and improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2C and B2B Research: Effectively managing research needs across two distinct user bases with potentially different goals and contexts.

• Data Synthesis Complexity: Integrating insights from various sources (qualitative research, product analytics, GTM feedback) into coherent, actionable narratives.

• Remote Collaboration: Maintaining strong connections and effective communication within a distributed, international team.

• Pacing and Prioritization: Managing multiple research initiatives with varying timelines and business priorities, ensuring high ownership and timely delivery.

• Leveraging AI Ethically and Effectively: Integrating AI tools into the research workflow while maintaining methodological rigor and human judgment.

Learning & Development Opportunities:

• Advanced Research Methodologies: Deepen expertise in specialized qualitative and quantitative research techniques.

• Product Discovery Skills: Develop capabilities in identifying new market opportunities and unmet user needs.

• Analytics Integration: Enhance skills in leveraging product analytics to inform and validate research.

• Cross-Functional Acumen: Gain a deeper understanding of product management, GTM strategies, and business operations.

• Mentorship & Teaching: Opportunities to mentor junior team members or lead internal workshops on research best practices.

• Professional Education: Access to relevant courses and potential certifications (e.g., NN/g).

📝 Enhancement Note: The challenges presented are typical for a mid-level researcher in a growing SaaS company, emphasizing the need for strong organizational skills, analytical thinking, and effective communication. The growth opportunities are aligned with advancing UX research expertise and strategic influence within the product organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to choose between multiple research methodologies for a single project. How did you decide, and what were the trade-offs?" (Prepare to discuss your decision-making process, considering business goals, timelines, and uncertainty.)

• "How do you proactively gather hypotheses and context from non-research teams like Sales, Customer Success, or Marketing?" (Be ready to share specific examples of outreach, collaboration, and how you translate their input into researchable questions.)

• "Walk me through a research project where you used product analytics to inform or validate your findings. What tools did you use, and what was the outcome?" (Prepare a case study demonstrating your ability to integrate quantitative data with qualitative insights.)

Company & Culture Questions:

• "Why are you interested in Fundraise Up and our mission to help nonprofits?" (Research the company's mission, values, and recent achievements. Connect your motivations to their impact.)

• "How do you ensure user needs are represented in product decisions, especially when faced with conflicting opinions or business pressures?" (Discuss your advocacy skills and how you use data and empathy to champion the user.)

Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio projects as compelling narratives—problem, approach, findings, impact.

• Visuals: Use clear visuals (screenshots, diagrams, charts) to illustrate your process and findings.

• Highlight Ownership: Emphasize your specific contributions and the end-to-end nature of your involvement.

• Quantify Impact: Whenever possible, use metrics to demonstrate the positive outcomes of your research.

• Conciseness: Be mindful of time; prepare to present your most impactful projects efficiently.

• Q&A Readiness: Anticipate questions about your methodology, decision-making, and how you handled challenges.

📝 Enhancement Note: Interview preparation should focus on demonstrating end-to-end ownership, methodological rigor, cross-functional collaboration, and a data-informed approach. Be ready to articulate your process clearly and provide specific examples from your experience.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the Fundraise Up careers page.

• Tailor Your Resume: Highlight keywords and responsibilities from the job description, such as "end-to-end research," "B2C and B2B," "product analytics," "stakeholder management," and "AI tools for research." Focus on achievements and quantifiable results where possible.

• Curate Your Portfolio: Select 2-3 of your most impactful UX research projects that best demonstrate your end-to-end capabilities, methodological versatility, and ability to drive product decisions. Ensure each project clearly outlines the problem, your role, process, findings, and impact.

• Prepare Your Narrative: Practice articulating your experience and research philosophy. Be ready to discuss your approach to product discovery, how you integrate analytics with qualitative research, and how you collaborate with cross-functional teams.

• Research Fundraise Up: Understand their mission, product, target audience (nonprofits and donors), and recent company news. Be prepared to discuss why you are a good fit for their culture and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.