UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Armenia - Remote

Job Type: Full-time

Category: Product Research / UX Research

Date Posted: April 20, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive end-to-end product research initiatives, from initial brief to actionable insights and recommendations, ensuring high ownership and accountability.

• Act as a critical liaison, synthesizing hypotheses and context from Sales, Customer Success, Support, Marketing, and Analytics teams into testable research questions.

• Leverage product analytics to identify trends, anomalies, and drop-offs, forming hypotheses to validate through rigorous research methodologies.

• Champion user needs and constraints, ensuring they are central to product decisions and contribute to building high-trust donation and fundraising experiences.

• Conduct research across both B2C (donor-facing) and B2B (nonprofit/organization-facing) contexts to inform a comprehensive product ecosystem.

📝 Enhancement Note: This role is positioned as a mid-level UX Researcher with significant autonomy, requiring the ability to independently manage research projects from inception to execution. The emphasis on cross-functional collaboration and translating diverse stakeholder input into research questions highlights the strategic importance of this role within the product development lifecycle. The "Remote OK" status with a specific focus on "Armenia Remote" indicates a preference for candidates within that region's time zone for seamless collaboration.

📈 Primary Responsibilities

• Lead and execute product research initiatives from quarterly plans, including defining research briefs, selecting appropriate methodologies, conducting research sessions, analyzing data, synthesizing findings, and presenting clear, actionable recommendations.

• Employ a diverse range of research methods such as user interviews, usability testing, concept testing, surveys, desk research, and competitive analysis, strategically chosen based on uncertainty levels, business objectives, and timelines.

• Independently manage all research logistics, including tool access, participant recruitment, scheduling, confirmations, session setup, note-taking, and recording.

• Proactively collaborate with Sales, Customer Success, Support, Marketing, and Analytics teams to gather hypotheses and context, translating this information into well-defined, testable research questions.

• Monitor product analytics dashboards (e.g., PostHog, Tableau) to identify user behavior patterns, anomalies, and drop-offs, generating hypotheses for validation through qualitative and quantitative research.

• Produce clear, concise, and immediately usable outputs, including key findings, decisions, trade-offs, identified risks, and evidence-based recommendations supported by qualitative data (quotes, clips) and quantitative metrics.

• Maintain a comprehensive understanding of existing research, past studies, and competitor insights to inform new research efforts and avoid redundancy.

• Act as the primary advocate for user needs and constraints within product development, ensuring user perspectives are central to decision-making processes.

• Maintain a high standard of research quality, employing structured methodologies and adhering to ethical research practices.

• Utilize AI tools to enhance operational efficiency and synthesis processes (e.g., note-taking, thematic analysis, survey drafting, summarization) while retaining critical human judgment and methodological rigor.

• Contribute to the team's knowledge base by maintaining a "research radar" of internal learnings, market movements, competitor activities, and high-signal UX/product trends, sharing regular updates to keep the team informed and mitigate blind spots.

• Approach all participant interactions with exceptional empathy, respect, sensitivity, and high ethical standards, recognizing the unique context of users (nonprofits and donors).

📝 Enhancement Note: The responsibilities emphasize a high degree of autonomy and end-to-end ownership, common in lean product development environments. The expectation to "use AI tools to speed up ops and synthesis" is a modern requirement, and candidates should be prepared to discuss their experience or willingness to adopt such tools. The explicit mention of "no hand-holding" for logistics suggests a need for self-sufficiency and proactive problem-solving.

🎓 Skills & Qualifications

Education:

Experience:

• Proven, demonstrable experience in running UX research initiatives end-to-end with a high degree of ownership and autonomy.

• Experience working effectively across both Business-to-Consumer (B2C) and Business-to-Business (B2B) product environments and engaging with diverse user audiences.

Required Skills:

• UX Research Methodologies: Mastery of a broad toolkit including interviews, usability testing, concept testing, surveys, desk research, and competitive analysis, with the ability to select the most appropriate method based on project goals and constraints.

• Research Execution: Proven ability to manage all aspects of research logistics, from participant recruitment and scheduling to tool setup and session moderation.

• Analytical Skills: Ability to interpret quantitative data from analytics platforms (e.g., PostHog, Tableau) to inform qualitative research questions and validate hypotheses.

• Cross-Functional Collaboration: Strong skills in proactively engaging with and synthesizing input from various internal teams (Sales, CS, Support, Marketing, Analytics).

• Communication & Presentation: Fluent English proficiency for moderating sessions and presenting findings clearly and persuasively to diverse audiences.

• Problem-Solving: Ability to translate business problems and user needs into actionable research plans and deliver impactful insights.

• Methodological Rigor: Commitment to structured research processes and ethical practices.

• AI Tool Proficiency: Experience or willingness to leverage AI tools for research operations and synthesis.

• Market Understanding: Familiarity with core marketing terms and their implications for research insights.

Preferred Skills:

• Nielsen Norman Group (NN/g) Certifications: Formal recognition of UX research expertise.

• Academic/Scientific Research Background: Advanced degrees or experience in research-intensive academic environments.

• Analytics Tools: Hands-on experience with PostHog, Tableau, or similar data visualization and analysis platforms.

• Insights Repository Tools: Experience with Productboard or other tools for managing research findings and insights.

• Mentorship/Teaching: Experience in training, mentoring, or onboarding others in research craft, conducting workshops, or sharing best practices.

📝 Enhancement Note: The requirement for fluent English is critical given the international user base. The emphasis on owning the "mechanics" of research implies a hands-on role where self-sufficiency is key. The preference for academic backgrounds and NN/g certifications suggests a desire for a researcher with a strong theoretical foundation and proven expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive research projects, detailing the problem, your role, methodology, process, key findings, and the impact of your recommendations on product decisions or user experience.

• Methodological Diversity: Demonstrate experience with a range of qualitative and quantitative methods, clearly explaining why specific methods were chosen for different research questions.

• B2C & B2B Examples: Include at least one example of research conducted on a B2C product and one on a B2B product to showcase versatility.

• Impact & Metrics: Quantify the impact of your research whenever possible, using metrics to demonstrate how your insights led to improvements in conversion rates, user satisfaction, task completion, or other relevant KPIs.

• Process Documentation: Provide examples of how you document research plans, participant recruitment criteria, discussion guides, and synthesis frameworks.

Process Documentation:

• Research Planning: Clearly outline the process for intake and defining research objectives, including how you collaborate with stakeholders to refine research questions.

• Methodology Selection: Illustrate your decision-making process for choosing research methods, considering factors like uncertainty, business goals, timelines, and available resources.

• Synthesis & Reporting: Showcase your approach to synthesizing qualitative and quantitative data, identifying themes, and translating findings into clear, actionable recommendations for product teams.

• Tools & AI Integration: Briefly explain how you utilize research tools and potentially AI assistance to streamline research operations and analysis.

📝 Enhancement Note: For this role, the portfolio should heavily emphasize the researcher's ability to manage the entire research lifecycle independently. Candidates should be prepared to articulate the "why" behind their methodological choices and clearly demonstrate how their research directly influenced product strategy or outcomes, especially in both B2C and B2B contexts. The ability to integrate analytics into research is a key differentiator.

💵 Compensation & Benefits

Salary Range:

• Estimated Monthly Gross Salary: $2,700 - $3,500 USD.

• Explanation: This estimate is based on the provided gross salary range in the job description. For a remote UX Researcher in Armenia, this range represents a competitive offering, taking into account the cost of living in Armenia and the demand for skilled UX professionals in the tech industry. The gross nature of the salary means taxes and social contributions will be deducted based on local Armenian regulations.

Benefits:

• Stock Options: Opportunity to gain equity in a growing company.

• Generous Paid Time Off: 31 days off annually, providing ample opportunity for rest and rejuvenation.

• Comprehensive Telemedicine: 100% paid telemedicine plan for convenient access to healthcare.

• Home Office Setup Assistance: Support for purchasing essential furniture (office chair, desk, monitor) and other items to create an ergonomic and productive remote workspace.

• Professional Development: English learning courses and relevant professional education opportunities to support continuous learning and skill enhancement.

• Wellness & Lifestyle: Access to gym or swimming pool facilities, and co-working space options.

• Remote Work Flexibility: Fully remote position allowing for work from anywhere within Armenia.

Working Hours:

• Estimated Weekly Hours: 40 hours per week.

• Flexibility: While a standard 40-hour work week is expected, the remote nature of the role likely offers some flexibility in scheduling, allowing for work within the Armenian time zone (Asia/Yerevan).

📝 Enhancement Note: The salary is explicitly stated as "gross," which is a crucial detail for candidates to understand regarding net pay in Armenia. The benefits package is robust, with a strong emphasis on remote work support and professional development, aligning well with the expectations of a remote-first tech company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Software, Social Services (Nonprofit Tech).

Company Size: 160+ product professionals. This indicates a mid-sized, growing tech company with a significant focus on its product development team.

Founded: The exact founding date is not provided, but the company operates globally and serves major nonprofits, suggesting a well-established presence in the market.

Team Structure:

• Product Research Team: The UX Researcher will join a dedicated Product Research Team, implying a structured approach to user insights within the larger product organization.

• Distributed Global Team: Fundraise Up operates with a distributed team across various countries, fostering a diverse and international work environment.

• Cross-Functional Collaboration: The role emphasizes close collaboration with Sales, Customer Success, Support, Marketing, and Analytics teams, indicating a highly integrated product development process.

Methodology:

• Data-Driven Product Development: The company emphasizes innovation that directly impacts results, suggesting a strong reliance on data and user feedback to guide product strategy.

• Agile & Collaborative: Operating like a "focused team" despite scale, with values of "thoughtful collaboration, strong engineering practices, and a product mindset," points to an agile and iterative development approach.

• User-Centricity: A core tenet is building "high-trust donation and fundraising experiences," highlighting a deep focus on user needs and ethical considerations.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: Fundraise Up operates in the competitive fintech space, specifically catering to the nonprofit sector. This niche requires a strong understanding of both donor psychology (B2C) and the operational needs of non-profit organizations (B2B). The company's emphasis on innovation, global reach, and a flat structure suggests a dynamic and forward-thinking work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a mid-level UX Researcher, typically requiring 2-5 years of dedicated experience. It involves significant autonomy and end-to-end project ownership, moving beyond junior support roles into leading research initiatives.

Reporting Structure: The UX Researcher will report to a manager or lead within the Product Research Team. Given the emphasis on cross-functional collaboration, they will also work closely with Product Managers, Designers, Engineers, and stakeholders across Sales, Customer Success, and Support.

Operations Impact: The UX Researcher's insights are critical for informing product strategy, improving user experience for both donors and nonprofit organizations, and ultimately driving higher donation conversion rates and customer satisfaction. Their work directly contributes to the company's mission of helping nonprofits grow their impact and its success in the enterprise segment.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies or in either B2C or B2B research contexts.

• Leadership: Potential to mentor junior researchers, lead research for larger or more complex initiatives, or contribute to establishing best practices for the research team.

• Cross-Functional Learning: Gain deeper understanding of product management, design, analytics, and business strategy through close collaboration.

• Professional Development: Access to relevant professional education and NN/g certifications can accelerate career progression within the UX research field.

• Impactful Projects: Opportunity to work on a global product with a direct impact on charitable giving and nonprofit success.

📝 Enhancement Note: The role's mid-level designation with significant ownership suggests a path towards Senior UX Researcher or a specialized role within the product organization. The company's growth and focus on product development indicate a fertile ground for career advancement.

🌐 Work Environment

Office Type: Fully Remote. This role is designed for individuals who thrive working independently from a home office or a co-working space.

Office Location(s): Armenia - Remote. While the role is remote, the "Armenia Remote" designation suggests that candidates should be legally based and authorized to work in Armenia, likely to align with local employment laws and tax structures.

Workspace Context:

• Autonomy and Self-Management: Expect a high degree of independence in managing your daily work, schedule, and research projects.

• Technology Focus: Access to necessary digital tools and platforms for research, collaboration, and communication. The company provides assistance for home office setup, ensuring a functional workspace.

• Collaborative Digital Environment: Communication and collaboration will primarily occur through digital channels (e.g., Slack, Zoom, project management tools), fostering a connected yet distributed team dynamic.

• Focus on Results: The environment values strong work ethic, ownership, and the delivery of high-quality research outcomes.

Work Schedule:

• Standard Hours: The role is full-time, likely corresponding to approximately 40 hours per week.

• Flexibility: While core hours or team syncs may apply, the remote nature generally allows for some flexibility in structuring the workday, provided that collaboration with global teams and timely delivery of work are maintained. This is particularly important for coordinating research sessions with international participants.

📝 Enhancement Note: The "Armenia Remote" specification is critical. It means candidates must be residents of Armenia and eligible to work there. This is common for companies looking to hire talent in specific regions while complying with local labor laws. The provision of home office setup assistance underscores the company's commitment to enabling effective remote work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on relevant UX research experience, B2C/B2B exposure, and English fluency.

• Hiring Manager Interview: A deeper dive into your experience, research philosophy, methodological toolkit, and approach to end-to-end research ownership. Expect behavioral questions.

• Skills Assessment / Case Study: A practical exercise designed to evaluate your research planning, synthesis, and communication skills. This might involve analyzing a provided dataset, planning a research study for a given problem, or presenting a past research project in detail.

• Team Interviews: Meetings with potential colleagues (other researchers, product managers, designers) to assess cultural fit, collaboration style, and technical acumen.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Curate for Impact: Select 2-3 of your strongest projects that best showcase your end-to-end ownership, methodological breadth, and demonstrable impact.

• Structure Your Case Studies: For each project, clearly articulate:

  • The Business/Product Problem
  • Your Specific Role & Responsibilities
  • Research Goals & Questions
  • Chosen Methodology (and why)
  • Process (recruitment, moderation, synthesis)
  • Key Findings & Insights
  • Recommendations & Actions Taken
  • Outcomes & Impact (quantify where possible)

• Highlight B2C/B2B Experience: Ensure your portfolio includes examples relevant to both donor-facing (B2C) and nonprofit-facing (B2B) contexts.

• Showcase Analytical Integration: If possible, include examples where you've combined qualitative findings with quantitative data or product analytics.

• Prepare to Discuss Methodological Trade-offs: Be ready to explain why you chose certain methods over others and the implications of those choices.

• Practice Your Presentation: Rehearse presenting your portfolio clearly and concisely, anticipating questions about your process, decisions, and impact.

Challenge Preparation:

• Understand Fundraise Up's Product: Familiarize yourself with their platform, target audience (nonprofits, donors), and their mission.

• Anticipate Research Scenarios: Be prepared for hypothetical research challenges related to donation conversion, user onboarding for nonprofits, or donor engagement.

• Focus on Actionable Insights: Demonstrate how you move from data to actionable recommendations that can drive product decisions.

• Emphasize Collaboration: Show how you would integrate insights from Sales, CS, and other teams into your research process.

📝 Enhancement Note: The "no hand-holding" aspect means the interview process will likely gauge self-sufficiency and initiative. The portfolio review will be critical; candidates should be prepared to walk through their projects in detail, emphasizing their thought process and the impact of their work.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for conducting interviews and usability tests (e.g., Zoom, Google Meet, Lookback, UserTesting.com).

• Survey Tools: Platforms for designing and distributing surveys (e.g., SurveyMonkey, Typeform, Google Forms).

• Collaboration Tools: Communication and project management software (e.g., Slack, Jira, Asana, Confluence).

• AI Tools: Specific AI tools for research synthesis, note-taking, summarization, or survey drafting (candidates should be prepared to discuss which ones they use or are willing to learn).

Analytics & Reporting:

• Product Analytics Platforms: Experience or familiarity with tools like PostHog, Tableau, Google Analytics, Amplitude, or similar for monitoring user behavior, identifying trends, and validating hypotheses.

• Data Visualization: Ability to interpret and present data from dashboards.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how CRM data (e.g., from Salesforce, HubSpot) can inform research hypotheses or how research impacts CRM-related user journeys is beneficial.

• Insights Repository: Experience with tools like Productboard or Dovetail for organizing and accessing research findings.

📝 Enhancement Note: Proficiency with specific analytics tools like PostHog and Tableau is explicitly mentioned as a strong plus, indicating their importance in the role. The company's mention of AI tools suggests an openness to integrating new technologies into the research workflow.

👥 Team Culture & Values

Operations Values:

• User Empathy & High Ethical Standards: A core value, especially given the focus on nonprofits and donors. This translates to respectful, sensitive, and ethical engagement with all participants.

• Ownership & Accountability: Taking research initiatives end-to-end with a high degree of self-sufficiency and responsibility for outcomes.

• Data-Driven Decision Making: Relying on evidence from user research and product analytics to inform product strategy and development.

• Collaboration & Transparency: Working effectively across diverse teams and valuing open communication about company performance and future plans.

• Innovation & Efficiency: Continuously seeking better ways to conduct research and leverage tools (including AI) to improve speed and quality.

Collaboration Style:

• Cross-Functional Integration: Proactive engagement with Sales, Customer Success, Support, Marketing, and Analytics to gather context and share insights. The role acts as a "glue" between these functions and product.

• Process Improvement Culture: An environment that values sharing research craft, potentially through workshops or onboarding, and encourages continuous learning.

• Knowledge Sharing: Actively contributing to the team's collective understanding through mechanisms like a "research radar" and sharing synthesized insights.

• Pragmatism: Choosing the "right" method for the job, understanding trade-offs, and delivering usable outputs efficiently.

📝 Enhancement Note: The company's values are deeply tied to its mission of serving nonprofits. Empathy, ethics, and a user-centric approach are paramount. The emphasis on a "flat structure" and "no politics" suggests a culture that values meritocracy and direct contribution.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2C & B2B Research: Effectively managing research needs and methodologies for two distinct user groups with different motivations and workflows.

• End-to-End Ownership Demands: The expectation of handling all research mechanics (recruitment, scheduling, tool setup) independently requires strong organizational and self-management skills.

• Synthesizing Diverse Inputs: Integrating hypotheses and context from multiple departments (Sales, CS, Support, Marketing, Analytics) into cohesive research plans can be complex.

• Keeping Pace with Innovation: Staying current with new research methodologies, AI tools, and evolving user behaviors in the fast-paced tech and nonprofit sectors.

• Demonstrating ROI: Quantifying the impact of research to justify investment and demonstrate value to stakeholders, especially in a data-driven environment.

Learning & Development Opportunities:

• Advanced Methodologies: Potential to explore and master specialized research techniques through company-sponsored education or external training.

• Analytics Integration: Deepen skills in product analytics and data interpretation by working closely with analysts and using tools like PostHog/Tableau.

• Product Strategy Influence: Grow in influence by consistently delivering impactful insights that shape product roadmaps and strategic decisions.

• Mentorship: Opportunities to both receive mentorship from senior product professionals and potentially mentor junior team members as the team grows.

• Industry Exposure: Gain deep knowledge of the nonprofit technology sector and the dynamics of enterprise software solutions.

📝 Enhancement Note: The challenges presented are typical for a mid-level researcher stepping into a role with significant autonomy. The growth opportunities are substantial, offering a clear path for career advancement within a focused product organization.

💡 Interview Preparation

Strategy Questions:

• Research Planning: "Describe a time you took a research initiative from a vague hypothesis or quarterly plan to a completed study with actionable insights. What was your process, and what challenges did you face?" (Focus on end-to-end ownership, methodology selection, and stakeholder management.)

• Methodological Justification: "Imagine we want to understand why users drop off during our donation checkout process. What research methods would you consider, and how would you decide which to use? What are the trade-offs?" (Demonstrate your ability to select appropriate methods and articulate reasoning.)

• Cross-Functional Collaboration: "How do you typically gather insights from Sales, Customer Success, and Support teams? Describe a situation where you translated their input into a research question or study." (Highlight your proactive approach to collaboration.)

Company & Culture Questions:

• User Empathy: "Fundraise Up serves both donors and nonprofits. How do you ensure you approach research participants with empathy and respect, especially when dealing with sensitive topics?" (Connect to the company's mission and ethical values.)

• Remote Work Effectiveness: "How do you maintain productivity, collaboration, and communication as a remote UX Researcher?" (Showcase your self-management and digital collaboration skills.)

• AI Tool Usage: "The company encourages using AI tools for research operations. Can you share any experience you have with AI in research, or how you envision using it?" (Be prepared to discuss potential applications and your comfort level.)

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, the journey, the discovery, and the impact.

• Focus on Your Role: Clearly articulate your specific contributions, especially if you worked on a team.

• Visualize Data: Use charts, graphs, quotes, and short video clips (if appropriate) to bring your findings to life.

• Quantify Impact: Whenever possible, highlight metrics that changed as a result of your research and recommendations (e.g., "Usability testing led to a redesign that improved task completion by X%," or "Concept testing validated a feature that is now projected to increase conversions by Y%").

• Be Ready for Deep Dives: Anticipate questions about your methodology, data analysis, synthesis process, and the rationale behind your recommendations.

📝 Enhancement Note: The interview process will likely heavily weigh the candidate's ability to operate autonomously and demonstrate tangible impact. Practice articulating specific examples that align with the company's values and the role's responsibilities.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided application link on the Fundraise Up careers page.

• Portfolio Customization: Tailor your portfolio to highlight your end-to-end research experience, specifically showcasing projects that demonstrate your ability to manage logistics independently and your experience across both B2C and B2B contexts.

• Resume Optimization: Ensure your resume clearly articulates your experience with diverse research methodologies, your ability to integrate product analytics, and your success in translating insights into actionable product recommendations. Use keywords from the job description.

• Interview Preparation: Practice articulating your research process, methodological choices, and the impact of your work. Prepare specific examples for behavioral questions related to collaboration, problem-solving, and ownership.

• Company Research: Familiarize yourself with Fundraise Up's platform, mission, target audience (nonprofits and donors), and their position in the market. Understand their emphasis on innovation, global reach, and user trust.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.