UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Cyprus (Remote)

Job Type: Full-time

Category: Product Research / UX Research

Date Posted: 2026-04-20

Experience Level: Mid-level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX research initiatives, from defining research questions and methodology to synthesizing findings and presenting actionable recommendations.

• Drive product discovery by identifying new market, segment, and product opportunities through rigorous user research.

• Bridge the gap between user needs and business goals by collaborating closely with cross-functional teams including Sales, Customer Success, Support, Marketing, and Analytics.

• Champion the user voice in product development, ensuring that user needs and constraints are central to decision-making processes.

• Leverage product analytics and user data to form hypotheses and validate them through qualitative and quantitative research methods.

📝 Enhancement Note: This role is positioned as a key contributor within the Product Research Team, emphasizing ownership and end-to-end execution. The blend of "classic UX research" and "Product Discovery" suggests a focus on both validating existing product directions and exploring new strategic avenues. The requirement to work across B2C (donor-facing) and B2B (nonprofit-facing) contexts indicates a need for adaptable research methodologies and a deep understanding of diverse user needs.

📈 Primary Responsibilities

• Own and execute research initiatives from the quarterly product plan, including intake briefs, methodology design, participant recruitment, data collection, analysis, synthesis, and presentation of findings.

• Select appropriate research methodologies (e.g., interviews, usability tests, concept tests, surveys, desk research, competitive scans) based on research objectives, business goals, and available timelines.

• Independently manage all research logistics, including tool access, participant scheduling, session setup, note-taking, and recording.

• Proactively engage with Sales, Customer Success, Support, Marketing, and Analytics teams to gather hypotheses, context, and insights, translating them into testable research questions.

• Analyze product analytics dashboards and reports to identify user behavior anomalies, drop-off points, and potential areas for further investigation through research.

• Produce clear, concise, and actionable outputs that include key findings, decisions, trade-offs, risks, and well-supported recommendations with evidence from user data and qualitative insights.

• Maintain a comprehensive understanding of existing research, past studies, and competitive intelligence to inform new research initiatives and avoid duplication.

• Act as the primary advocate for user needs and constraints, ensuring they are effectively represented in product development discussions and decisions.

• Contribute to a "research radar" by synthesizing internal learnings, market trends, competitor activities, and relevant UX/product literature to keep the team informed and identify blind spots.

📝 Enhancement Note: The responsibilities highlight a high degree of autonomy and ownership, typical for a mid-level researcher who is expected to manage their own projects from inception to action. The emphasis on "cross-team glue" and proactively collecting input suggests a role that requires strong communication and collaboration skills beyond just research execution. The expectation to "use AI tools to speed up ops and synthesis" indicates a forward-thinking approach to research operations and efficiency.

🎓 Skills & Qualifications

Education: Postgraduate degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science with a HCI focus) is a strong plus, particularly an academic/scientific research background (graduate/PhD track).

Experience: Proven experience running research initiatives end-to-end with a high degree of ownership and accountability. Experience working across both B2C and B2B products and user audiences is essential.

Required Skills:

• End-to-end UX Research: Demonstrated ability to manage the entire research lifecycle from planning to actionable outputs.

• Methodological Expertise: Strong toolkit of research methods (interviews, usability testing, surveys, etc.) with the judgment to select the most appropriate method for specific business goals and timelines.

• B2B & B2C Research: Experience conducting research for both business-to-consumer and business-to-business products and user segments.

• Fluent English: Excellent verbal and written communication skills for moderating sessions and presenting findings effectively.

• Product Analytics Acumen: Ability to read dashboards, identify trends and anomalies, formulate hypotheses, and validate them through research. Familiarity with tools like PostHog or Tableau is advantageous.

• Cross-functional Collaboration: Skill in gathering input from Sales, Customer Success, Support, and Marketing to inform research questions.

• High Research Quality: Commitment to structured methodology, ethical research practices, and delivering reliable insights.

• Independent Logistics Management: Proficiency in managing participant recruitment, scheduling, tool setup, and other operational aspects of research independently.

• AI Tool Proficiency: Ability to leverage AI tools for operational efficiency in research tasks like note-taking, tagging, drafting, and summarization, while maintaining methodological rigor.

• Market & Competitive Awareness: Understanding of core marketing terms and their impact on research, and the ability to maintain an awareness of market and competitor activities.

• Empathy & Ethical Standards: Exceptional empathy and care for users, particularly in the context of supporting nonprofits and donors, demonstrating respect and sensitivity.

Preferred Skills:

• Nielsen Norman Group (NN/g) certifications.

• Experience with insights repository tools like Productboard.

• Experience in mentoring or teaching research craft through workshops or onboarding.

📝 Enhancement Note: The emphasis on "high ownership" and managing logistics independently suggests that candidates should showcase instances where they have taken full responsibility for research projects and successfully navigated operational complexities. The "AI tools" requirement points towards an expectation of embracing new technologies to enhance research efficiency, reflecting a modern approach to UX research operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase a minimum of 2-3 detailed case studies demonstrating your ability to run research initiatives from initial brief to actionable outcomes.

• Methodology Selection Justification: Clearly articulate the rationale behind your chosen research methodologies for each project, explaining why they were the best fit for the specific business goals, user context, and timeline constraints.

• B2B & B2C Examples: Include at least one example of research conducted for a B2B product/audience and one for a B2C product/audience to demonstrate versatility.

• Impact & Actionability: Highlight the tangible impact of your research on product decisions, user experience improvements, or business outcomes. Quantify results where possible (e.g., "led to a X% increase in conversion," "identified Y critical usability issues resolved").

• Data Synthesis & Visualization: Demonstrate your ability to synthesize qualitative and quantitative data, presenting findings in a clear, compelling, and easily digestible format, potentially including visual aids or dashboards.

Process Documentation:

• Research Planning & Briefing: Examples of how you structure research briefs, define objectives, and plan research initiatives, including how you gather input from stakeholders.

• Methodology Design: Showcase examples of detailed research plans, including participant criteria, interview guides, task scenarios, or survey questions.

• Analysis & Synthesis Techniques: Illustrate your approach to analyzing qualitative data (e.g., thematic analysis, affinity mapping) and quantitative data (e.g., statistical analysis, survey data interpretation).

• Output Formats: Examples of research reports, presentations, or other deliverables that effectively communicate findings and recommendations to product teams and stakeholders.

📝 Enhancement Note: Given the role's emphasis on end-to-end ownership and cross-functional collaboration, a portfolio should not only showcase research outputs but also the process of how those outputs were achieved. This includes demonstrating strategic thinking in methodology selection, effective stakeholder engagement, and clear communication of impact. Highlighting experience with AI tools in synthesis or operational tasks within case studies would be a significant advantage.

💵 Compensation & Benefits

Salary Range: €3,300 - €4,300 gross per month.

Explanation of Range: This range is based on the provided gross monthly salary figures from the job description. For a remote role based in Cyprus, this range is competitive for a mid-level UX Researcher, particularly within the tech sector focused on SaaS for nonprofits. Cost of living in Cyprus can vary, but this salary likely positions the role within the upper-middle tier for experienced professionals in the region, considering the fully remote nature and the company's global operations.

Benefits:

• Stock options: Opportunity to gain equity in a growing company.

• 31 days off: Generous annual leave allowance.

• 100% paid telemedicine plan: Comprehensive healthcare support through remote consultations.

• Home Office Setup Assistance: Financial support for essential home office equipment (chair, desk, monitor) to ensure a productive and ergonomic workspace.

• English learning courses: Opportunities for professional development in language skills, crucial for a global team.

• Relevant professional education: Support for ongoing learning and skill development in areas pertinent to the role.

• Gym or swimming pool access: Contribution towards health and wellness.

• Co-working space access: Flexibility to work from a co-working environment if preferred over a home office.

• Remote working: Fully remote work arrangement with flexibility.

Working Hours: Approximately 40 hours per week, with the flexibility inherent in a remote, distributed team environment. While core hours for collaboration might exist, the focus is on output and achieving goals.

📝 Enhancement Note: The provided salary is a gross monthly figure. Candidates should be aware of local tax regulations in Cyprus and their personal tax implications based on their residency. The benefits package is robust, emphasizing employee well-being, professional development, and flexibility, which are attractive aspects for remote operations and research professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS for Nonprofits), Social Services. Fundraise Up operates within the growing fintech sector, specifically targeting the nonprofit industry with its fundraising technology. This intersection means the company culture likely values both technological innovation and social impact.

Company Size: 160+ product professionals. Being part of a distributed team of this size suggests a structured yet agile environment, with established processes but still room for individual contribution and influence.

Founded: While the founding date is not explicitly stated, the company's description as a "global fundraising platform" trusted by major nonprofits implies a mature and established organization with significant market presence.

Team Structure:

• The Product Research Team is part of a larger, distributed Product organization of over 160 professionals.

• Team members are spread across various countries including Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus, indicating a highly international and remote-first structure.

Methodology:

• Data-Driven Decision Making: Emphasis on using product analytics and user research to inform product strategy and development.

• User-Centricity: Strong focus on understanding and advocating for user needs (both donors and nonprofits).

• Agile Collaboration: Operating like a "focused team" with cross-functional collaboration between Product, Sales, CS, Support, Marketing, and Analytics.

• Innovation: Commitment to innovation that directly impacts results, such as faster load times, higher conversion rates, and accessibility.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: The company's mission to empower nonprofits suggests a culture that attracts individuals passionate about social impact. The distributed nature of the team necessitates strong asynchronous communication skills and a proactive approach to collaboration. The mention of "flat structure: no politics, just great work with great people" indicates a desire for a meritocratic and direct work environment.

📈 Career & Growth Analysis

Operations Career Level: This UX Researcher role is positioned as a mid-level contributor (indicated by the 2-5 years of experience expectation). The role requires end-to-end ownership of research initiatives, suggesting a significant level of autonomy and responsibility beyond junior roles. The individual is expected to be a self-starter who can manage their own projects and contribute strategically to product discovery.

Reporting Structure: The UX Researcher will be part of the "Product Research Team" and will work closely with other product professionals. While a direct manager isn't specified, the role implies reporting into a Product Research Lead or Head of Product, with close collaboration across Product Management, Design, Engineering, Sales, and Customer Success.

Operations Impact: The UX Researcher's impact is centered on improving the quality, speed, and decision-making power of research across the product. By ensuring user needs are understood and represented, the role directly influences product strategy, feature development, and ultimately, the effectiveness of the fundraising platform for both nonprofits and donors. This directly contributes to Fundraise Up's mission and business goals by enhancing user experience and driving higher donation conversion rates.

Growth Opportunities:

• Specialization: Deepen expertise in B2B or B2C research, or specialize in specific methodologies.

• Mentorship & Leadership: The "Strong plus" of "Mentoring/teaching (workshops, onboarding, sharing research craft)" suggests opportunities to mentor junior researchers or lead training sessions as experience grows.

• Strategic Influence: As the company and product evolve, the researcher can take on more complex strategic research initiatives, influencing product roadmaps and market entry strategies.

• Professional Development: Access to relevant professional education and NN/g certifications (a strong plus) indicates support for formal skill development.

• Cross-functional Expertise: By working closely with various departments, the researcher can gain a broader understanding of the business, potentially opening doors to roles in Product Management or Strategy.

📝 Enhancement Note: The emphasis on "end-to-end research initiative" with "high ownership" suggests this role is designed for someone who wants to drive their own projects and see them through to impact, rather than being a task-taker. The growth opportunities are framed around developing expertise, sharing knowledge, and increasing strategic influence within the product organization.

🌐 Work Environment

Office Type: Fully Remote. This role is designed for individuals who thrive in a remote-first work setting, offering flexibility and the ability to work from anywhere within Cyprus.

Office Location(s): Cyprus Remote. While the role is remote, it is specified as "Cyprus Remote," implying that candidates must be legally authorized to work in Cyprus or be residents of Cyprus. This might be due to legal, tax, or employment regulations.

Workspace Context:

• Flexibility & Autonomy: The remote setup allows for significant control over one's work environment and schedule.

• Home Office Support: Fundraise Up provides assistance for setting up a functional and comfortable home office, including furniture and equipment.

• Collaborative Tools: Expect to utilize a suite of digital collaboration tools for communication, project management, and research activities, essential for a distributed team.

• Optional Co-working: Access to co-working spaces offers an alternative to home-based work, providing a change of scenery and potential for in-person interaction with other professionals.

• Wellness Focus: Benefits like gym/swimming pool access and telemedicine underscore a company commitment to employee well-being, even in a remote context.

Work Schedule: The role is full-time, likely around 40 hours per week. While remote work offers flexibility, proactive communication and availability for scheduled meetings, research sessions, and cross-functional collaboration will be essential. The distributed nature means awareness of different time zones for team interactions may be necessary, though the primary focus on Cyprus suggests a common timezone anchor.

📝 Enhancement Note: The "Cyprus Remote" designation is critical. While the role is remote, it's not globally remote. Candidates must be able to legally work in Cyprus. This detail is crucial for filtering and ensuring compliance. The provision of home office setup assistance and co-working access highlights the company's commitment to enabling effective remote work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications, cultural fit, and understanding of the role.

• Hiring Manager Interview: A deeper dive into your experience, research philosophy, and how you approach end-to-end research initiatives. Expect questions about your B2B/B2C experience and methodology selection.

• Portfolio Review & Case Study Presentation: A core part of the process where you will present 1-2 detailed case studies from your portfolio, demonstrating your research process, findings, and impact. Be prepared to discuss your methodology choices, challenges faced, and how you translated insights into actionable recommendations.

• Cross-functional Interviews: Interviews with peers or stakeholders from Product, Design, Engineering, or other departments you would collaborate with. These will assess your collaboration style, communication skills, and ability to integrate research into product development workflows.

• Final Interview: Potentially with a senior leader to discuss strategic fit, long-term aspirations, and final alignment with the company's vision and culture.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio around case studies that clearly demonstrate the problem, your research process, key insights, and the resulting impact or recommendations.

• Show, Don't Just Tell: For each case study, detail your specific role, the methodologies used, your reasoning for choosing them, the data collected, and how you synthesized it. Use visuals where appropriate (e.g., sample personas, journey maps, key quotes).

• Highlight Ownership: Emphasize instances where you took full ownership of research projects, managed logistics independently, and drove action from your findings.

• Quantify Results: Wherever possible, include metrics that show the impact of your research (e.g., improved conversion rates, reduced task completion times, identified critical bugs).

• Address B2B/B2C: Ensure your portfolio includes examples that showcase your experience with both B2B and B2C contexts.

• AI Tool Integration: If you used AI tools to enhance your research process (e.g., for synthesis, note-taking), be prepared to discuss how you leveraged them and maintained methodological rigor.

Challenge Preparation:

• Methodology Selection Scenario: Be ready to discuss how you would approach a hypothetical research problem, including defining objectives, choosing methods, and outlining logistics. Fundraise Up might present a specific product challenge or business question.

• Data Synthesis & Recommendation: Prepare to walk through how you would synthesize data from multiple sources (e.g., user interviews, analytics, support tickets) to form a coherent insight and actionable recommendation.

• Stakeholder Communication: Practice articulating complex research findings and their implications clearly and concisely to stakeholders with varying levels of research understanding.

📝 Enhancement Note: The emphasis on "end-to-end" research and "high ownership" means interviewers will be looking for candidates who can independently drive research projects and demonstrate clear impact. Be prepared to defend your methodological choices and articulate the business value of your work. Highlighting experience with AI tools in research operations will be a plus.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for conducting usability testing, interviews, and surveys (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Google Forms).

• Collaboration & Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Slides) are standard for distributed teams.

• AI Tools: Explicitly mentioned for speeding up operations and synthesis (e.g., for transcription, summarization, tagging, drafting survey questions). Specific tools are not named but the expectation is to leverage them.

Analytics & Reporting:

• Product Analytics: Proficiency in reading and interpreting dashboards. PostHog and Tableau are mentioned as specific examples (preferred skills). Expertise in spotting anomalies, drop-offs, and forming hypotheses based on data is crucial.

• Data Synthesis: Tools and techniques for synthesizing qualitative and quantitative data.

CRM & Automation:

• While not directly a UX Research tool, understanding how CRM data might inform user segmentation or how research insights feed into customer success workflows could be beneficial. Familiarity with how product data is managed is important.

• Insights Repository: Productboard is mentioned as a preferred tool for managing research insights.

📝 Enhancement Note: The role requires a practical understanding of how to use research tools effectively and independently. The explicit mention of AI tools for operational efficiency and specific analytics platforms like PostHog/Tableau indicates a desire for a researcher who is tech-savvy and data-informed. Familiarity with insights management tools like Productboard is a significant advantage.

👥 Team Culture & Values

Operations Values:

• Ownership & Accountability: Taking full responsibility for research initiatives from start to finish.

• User Empathy: Deep care and respect for users, especially those in the nonprofit sector and donors, ensuring their needs are central to product decisions.

• Data-Driven Insights: Commitment to using both qualitative and quantitative data to inform hypotheses and validate product decisions.

• Collaboration & Communication: Proactive engagement with cross-functional teams to gather insights, share findings, and drive action.

• Efficiency & Innovation: Utilizing modern tools, including AI, to streamline research operations and deliver insights rapidly.

• Quality & Rigor: Maintaining high standards in research methodology and ethical practice.

Collaboration Style:

• Cross-functional Integration: Actively seeking input from Sales, Customer Success, Support, Marketing, and Analytics to inform research questions.

• Proactive Communication: Regularly sharing insights and "research radar" updates to keep the broader product team informed.

• Action-Oriented: Focus on producing outputs that lead to immediate decisions, trade-offs, and clear recommendations.

• Team-Oriented: Despite being distributed, the team values operating as a focused unit where every voice is heard and every task matters.

📝 Enhancement Note: The culture appears to value individuals who are proactive, self-sufficient, and deeply committed to understanding and advocating for the user. The emphasis on "no politics" and "great work with great people" suggests a meritocratic and collaborative environment focused on delivering impactful results.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating B2B & B2C Complexity: Balancing research needs and methodologies for distinct donor (B2C) and nonprofit organization (B2B) user groups.

• Remote Collaboration: Effectively collaborating and building relationships with a distributed, international team without constant in-person interaction.

• Data Synthesis Across Sources: Integrating insights from various sources (user interviews, analytics, customer feedback, market trends) into a cohesive narrative.

• Driving Actionable Change: Ensuring research insights translate into concrete product improvements and strategic decisions within a fast-paced environment.

• Staying Ahead of Trends: Keeping pace with evolving user behaviors, market dynamics, and new research methodologies, including the effective integration of AI.

Learning & Development Opportunities:

• Advanced Methodological Training: Opportunities to deepen expertise in specific research techniques or explore new ones.

• Cross-functional Exposure: Gaining a broader understanding of product management, sales, and customer success through close collaboration.

• Mentorship: Potential to mentor others or be mentored by senior product professionals within the company.

• Industry Conferences & Certifications: Access to relevant professional education and potential for NN/g certifications.

• AI in Research Workshops: Learning how to best leverage AI tools for efficiency and insight generation in UX research.

📝 Enhancement Note: This role offers a significant opportunity to hone end-to-end research skills in a dynamic, global tech company. The challenges are framed as opportunities for growth, pushing the researcher to develop strategic thinking, advanced methodological expertise, and strong stakeholder management capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a research initiative from start to finish. What was the problem, your approach, the key challenges, and the impact of your findings?" (Focus on end-to-end ownership, methodology justification, and quantifiable outcomes).

• "How do you prioritize research questions when faced with multiple hypotheses from different teams (Sales, CS, Product)?" (Demonstrate your ability to synthesize input and align research with business goals).

• "Walk me through a research project where you successfully influenced a product decision. What was your strategy for presenting insights to stakeholders?" (Highlight your communication and persuasion skills, and ability to drive action).

Company & Culture Questions:

• "What interests you about Fundraise Up's mission to empower nonprofits?" (Connect your personal values to the company's social impact).

• "How do you approach working with a distributed, international team?" (Discuss your experience with asynchronous communication, collaboration tools, and cultural sensitivity).

• "Describe a situation where you had to advocate strongly for a user need that conflicted with a business priority. How did you handle it?" (Assess your user advocacy and negotiation skills).

Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies as narratives. Start with the business problem or user need, explain your journey through research, highlight key discoveries, and conclude with the impact or recommended next steps.

• Focus on "Why": For each methodological choice, explain why you chose it over other options, considering the project goals, constraints, and potential trade-offs.

• Show Your Process: Don't just show the final report. Include examples of your research plans, interview guides, synthesis artifacts (e.g., affinity maps), and how you translated raw data into actionable insights.

• Quantify Impact: Use metrics and specific examples to demonstrate the tangible value of your research. If direct impact is hard to measure, focus on how your insights informed critical decisions or de-risked product development.

• Be Ready for Deep Dives: Anticipate detailed questions about your methodology, participant selection, data analysis techniques, and how you handled any challenges or ethical considerations.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating end-to-end ownership, the ability to select and justify methodologies, and clear communication of research impact. Be prepared to discuss your experience with both B2B and B2C research, and how you integrate product analytics into your workflow. Explicitly mentioning your experience with AI tools in research operations during these discussions will be beneficial.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided application link on the Fundraise Up careers page.

• Tailor your Resume: Highlight specific achievements and responsibilities that align with the job description's emphasis on end-to-end research ownership, B2B/B2C experience, methodological versatility, and data analysis skills. Use keywords from the job description naturally.

• Curate Your Portfolio: Select 2-3 strong case studies that best showcase your ability to run research end-to-end, justify your methodology choices, demonstrate impact, and highlight your experience with both B2B and B2C contexts. Ensure it's easily accessible (e.g., a personal website, PDF, or shared drive).

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on storytelling, clear articulation of your process, and demonstrating the impact of your research. Be ready to discuss how you leverage analytics and potentially AI tools in your workflow.

• Research Fundraise Up: Understand their product, mission, target audience (nonprofits and donors), and recent company news. Be prepared to discuss why you are specifically interested in their work and how your skills align with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.