UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Spain - Remote

Job Type: Full-time

Category: Product Research & UX

Date Posted: 2026-04-20T12:58:34

Experience Level: Mid-Level (2-5 years estimated)

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead end-to-end UX research initiatives, encompassing methodology design, execution, analysis, and synthesis to inform product strategy and decision-making.

• Drive Product Discovery efforts by identifying and validating new market opportunities, segments, and product innovations through rigorous user research.

• Bridge the gap between user needs and product development by collaborating with cross-functional teams (Sales, Customer Success, Support, Marketing, Analytics) to translate business hypotheses into actionable research questions.

• Leverage product analytics and qualitative research to understand user behavior, identify pain points, and recommend data-driven solutions for both B2C donor-facing experiences and B2B nonprofit-facing workflows.

📝 Enhancement Note: This role is specifically for a UX Researcher focused on Product Discovery and end-to-end research execution. The emphasis on working across both B2C and B2B contexts, coupled with the requirement for high ownership and self-sufficiency in research logistics, indicates a mid-level to senior individual contributor role. The "Research Radar" responsibility suggests a proactive approach to market and competitive intelligence within the product team.

📈 Primary Responsibilities

• Lead research projects from inception to completion, including defining research objectives, selecting appropriate methodologies (interviews, usability tests, surveys, etc.), conducting research sessions, analyzing findings, and presenting actionable recommendations to stakeholders.

• Proactively engage with Sales, Customer Success, Support, Marketing, and Analytics teams to gather hypotheses, understand user pain points, and identify areas for research validation.

• Analyze product analytics dashboards and reports (e.g., PostHog, Tableau) to identify trends, anomalies, and user drop-off points, formulating research questions to validate these observations.

• Synthesize complex qualitative and quantitative data into clear, concise, and actionable insights, supported by evidence such as user quotes, video clips, and metrics.

• Act as the voice of the user, ensuring user needs, motivations, and constraints are understood and represented in product development decisions and strategy.

• Maintain and contribute to an internal knowledge base of existing research, studies, and competitive insights to inform future research initiatives and avoid redundant efforts.

• Manage all research logistics independently, including participant recruitment, scheduling, tool setup, and data collection, ensuring ethical practices and high-quality research execution.

• Utilize AI tools to enhance operational efficiency in research tasks such as synthesis, note-taking, and survey drafting, while maintaining methodological rigor and human oversight.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on ownership, cross-functional collaboration, and the ability to act independently. The requirement to "run it end-to-end" and "set up the mechanics... no hand-holding" signifies a need for a self-starter with robust research operations skills. The expectation to "Be the team’s source of new knowledge: run a 'research radar'" implies a proactive, strategic component to the role beyond just executing assigned projects.

🎓 Skills & Qualifications

Education:

Experience:

• Proven experience running research initiatives end-to-end with a high degree of ownership and autonomy.

• Demonstrated experience working with both Business-to-Consumer (B2C) and Business-to-Business (B2B) products and user segments.

Required Skills:

• Methodological Versatility: Strong command of a wide range of UX research methodologies (interviews, usability testing, concept testing, surveys, desk research, competitive analysis) and the ability to select the most appropriate method based on business goals, timelines, and uncertainty levels.

• Analytical Acumen: Ability to interpret product analytics data (e.g., from PostHog, Tableau) to identify trends, spot anomalies, form hypotheses, and validate them through research.

• Cross-Functional Collaboration: Proven ability to proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, and Analytics teams, and translate them into actionable research questions.

• Communication & Synthesis: Excellent skills in synthesizing complex research findings into clear, concise, and actionable recommendations, with the ability to present findings effectively to diverse stakeholders.

• Research Operations (Research Ops): Proficiency in managing research logistics independently, including participant recruitment, scheduling, tool setup, and data management.

• English Fluency: Must be fluent in English for moderating sessions, analyzing data, and presenting findings, as all participants and internal communication will be in English.

• AI Tool Proficiency: Experience using AI tools to enhance research operations, synthesis, and analysis while maintaining methodological rigor.

Preferred Skills:

• Nielsen Norman Group (NN/g) certifications.

• Academic or scientific research background (e.g., graduate studies, PhD).

• Experience with analytics tools like PostHog or Tableau.

• Familiarity with insights repository tools such as Productboard.

• Experience in mentoring or teaching research methodologies (e.g., workshops, onboarding).

• Understanding of core marketing terms and their impact on research and insights.

📝 Enhancement Note: The requirements emphasize a blend of deep research craft, business acumen, and operational efficiency. The "Strong plus" section indicates a preference for candidates with formal training or advanced degrees in research, as well as experience with specific industry tools that streamline the research process. The mention of AI tools suggests a forward-thinking approach to research operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 detailed case studies demonstrating your ability to manage research initiatives from initial intake and methodology design through to analysis, synthesis, and actionable recommendations.

• Methodological Diversity: Illustrate your proficiency with a variety of research methods, explaining why specific methods were chosen for different problems and the trade-offs involved.

• B2C & B2B Examples: Include examples of research conducted for both consumer-facing (B2C) and business-facing (B2B) products or audiences, highlighting how you adapted your approach.

• Impact & Actionability: Clearly articulate the impact of your research on product decisions, design iterations, or business outcomes. Quantify results wherever possible (e.g., improved conversion rates, reduced drop-offs, increased user satisfaction).

• Data Integration: Demonstrate how you integrated qualitative findings with quantitative data (e.g., product analytics, survey results) to provide a comprehensive understanding of user behavior and product performance.

Process Documentation:

• Research Planning: Provide examples of research plans that outline objectives, hypotheses, target users, methodologies, timelines, and required resources.

• Analysis & Synthesis Frameworks: Detail the frameworks or processes you use for analyzing qualitative data (e.g., thematic analysis, affinity mapping) and synthesizing findings into key insights and recommendations.

• Reporting & Presentation Templates: Showcase examples of research reports or presentation decks that effectively communicate findings, insights, and recommendations to various stakeholders, including product managers, designers, and engineers.

• Cross-Functional Collaboration Workflows: Illustrate how you have collaborated with non-research teams (Sales, CS, Marketing, Analytics) to gather input, validate hypotheses, and disseminate research findings.

📝 Enhancement Note: A strong portfolio that demonstrates end-to-end ownership, methodological rigor, and clear business impact is critical for this role. Candidates should be prepared to showcase how they translate research findings into tangible actions and demonstrate their ability to work independently across diverse user contexts and business functions. The emphasis on integrating qualitative and quantitative data, and the proactive engagement with other departments, should be evident.

💵 Compensation & Benefits

Salary Range:

• Estimated Gross Monthly Salary: €3,300 - €4,300 (EUR)

• Estimated Annual Salary: €39,600 - €51,600 (EUR)

📝 Enhancement Note: The provided salary range is €3,300 - €4,300 gross per month. For a fully remote role based in Spain, this range is competitive for a mid-level UX Researcher, especially considering the company's global operations and the provision of benefits like stock options. This estimate assumes the role is based on Spanish employment law and cost of living. For context, entry-level UX Researchers in Spain might start around €24,000-€30,000 annually, while experienced researchers could earn €45,000-€60,000+. This role sits comfortably within the upper end of the mid-level bracket.

Benefits:

• Equity: Stock options offered, providing long-term incentive and ownership.

• Health & Wellness:

  • Private medical insurance for the employee and their family.
  • 23 paid vacation days per year.
  • 11+ paid public holidays per year.
  • 5 company-paid sick leave days.
  • Access to a gym or swimming pool.

• Professional Development:

  • English learning courses.
  • Relevant professional education and training opportunities.

• Work Environment:

  • Home Office Setup Assistance: Support for purchasing furniture (office chair, desk, monitor) and other workspace essentials.
  • Co-working space access.

Working Hours:

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology (specifically, a global fundraising platform for nonprofits).

Company Size: 160+ employees. This size indicates a growing company with established processes but still retaining a relatively agile and collaborative feel, avoiding the bureaucracy of much larger organizations.

Founded: Not explicitly stated, but the company's growth and global reach suggest it's a well-established scale-up.

Team Structure:

• The Product Research Team is part of a larger Product organization of 160+ professionals.

• The team operates as a distributed unit, with members primarily based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

Methodology:

• Data-Driven Decision Making: Strong reliance on data, analytics, and user insights to inform product strategy and development.

• User-Centricity: Commitment to understanding and representing user needs, ensuring product decisions are grounded in user research and feedback.

• Agile & Collaborative: Operates with a focus on efficient execution, thoughtful collaboration, and a flat structure that minimizes politics.

• Transparency: Open communication regarding company growth, revenue, and future plans.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: Fundraise Up positions itself as a technology-driven company focused on impact within the nonprofit sector. The distributed, global nature of the team, combined with a emphasis on collaboration and a flat structure, suggests a culture that values autonomy, initiative, and open communication. The "product mindset" and "strong engineering practices" mentioned indicate a high bar for quality and efficiency.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a key individual contributor within the Product Research Team. It requires a strong foundation in UX research methodologies and the ability to operate with a high degree of autonomy and ownership. The scope involves leading initiatives end-to-end, bridging B2C and B2B contexts, and proactively gathering insights from various departments. This aligns with a mid-level to senior individual contributor track, offering significant responsibility and impact.

Reporting Structure: The UX Researcher will report into a Product Research Team lead or a Head of Product/Research. The team is part of a larger Product organization. Collaboration will be extensive with Product Managers, Designers, Engineers, and stakeholders across Sales, Customer Success, and Marketing.

Operations Impact: The UX Researcher plays a crucial role in shaping the product roadmap and ensuring the development of user-centric, high-impact fundraising experiences. By providing rigorous user insights, this role directly influences conversion rates, donor engagement, and the overall success of nonprofits using the Fundraise Up platform. The ability to identify new market opportunities and validate product innovations has a direct impact on revenue growth and market position.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific research methodologies or emerging areas like AI-assisted research.

• Leadership Development: Opportunities to mentor junior researchers, lead research initiatives for larger product areas, or contribute to shaping research strategy and processes.

• Cross-Functional Exposure: Gain deeper understanding of B2B and B2C product lifecycles, sales processes, and customer success strategies.

• Product Strategy Contribution: Influence product vision and roadmap through impactful research findings and proactive opportunity identification.

• Industry Expertise: Develop specialized knowledge in the nonprofit and fundraising technology sector.

📝 Enhancement Note: The role offers substantial growth potential for a researcher who thrives on autonomy and wants to make a significant impact. The opportunity to work in a dynamic, global tech company with a clear mission, coupled with the need for proactive insight generation, positions this role for significant career development within UX research and product discovery.

🌐 Work Environment

Office Type: Fully Remote. This means the primary work environment is a home office setup, supported by company assistance. The company also offers access to co-working spaces, providing flexibility for those who prefer an alternative to working from home.

Office Location(s): While the role is remote, the company has a significant presence and employee base in Spain, and operates globally across North America, the UK, Australia, and Europe. Time zone alignment with European working hours (e.g., CET/CEST) will be beneficial for collaboration.

Workspace Context:

• Autonomy & Flexibility: The remote setup allows for flexible working hours and a personalized workspace, ideal for deep work and focused research analysis.

• Technology & Tools: Access to essential research tools, analytics platforms (PostHog, Tableau), and AI-assisted research tools will be provided or expected.

• Collaboration: Regular virtual collaboration with a globally distributed team via video conferencing, messaging platforms, and project management tools. Opportunities for co-working also exist.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week).

• Flexibility is a key aspect of remote work, allowing individuals to manage their schedules to accommodate research activities, analysis, and cross-functional meetings, while maintaining alignment with core team working hours.

📝 Enhancement Note: The fully remote nature of the role, coupled with home office setup assistance and co-working access, emphasizes flexibility and employee well-being. The emphasis on a "product mindset" and "strong engineering practices" likely translates to a professional, results-oriented work environment, even in a remote setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience.

• Hiring Manager Interview: A discussion focused on your background, experience, research philosophy, and fit with the team and company culture. Expect questions about your approach to end-to-end research and B2B/B2C experience.

• Practical Exercise / Case Study Presentation: You may be asked to present a case study from your portfolio or complete a take-home exercise simulating a research challenge. This will assess your methodology, analysis, synthesis, and recommendation skills.

• Team/Stakeholder Interviews: Interviews with Product Managers, Designers, or other key stakeholders to evaluate collaboration skills, communication style, and ability to integrate research into the product development lifecycle.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and long-term potential.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem you solved, your approach, the insights you uncovered, and the tangible impact your research had on the product or business. Use metrics where possible.

• Showcase End-to-End Ownership: Highlight projects where you managed the entire research process, from initiation to recommendation.

• Demonstrate Methodological Breadth: Include examples that showcase your ability to choose and apply various research methods appropriately for different contexts.

• Highlight B2B & B2C Experience: Ensure your portfolio includes examples that demonstrate your understanding of both donor (B2C) and nonprofit (B2B) user perspectives.

• Explain Your Process: Be prepared to walk through your thought process, decision-making, and the rationale behind your methodological choices and synthesis approach.

• Clarity and Conciseness: Present your work clearly, using visuals and concise language. Ensure your key findings and recommendations are easy to grasp.

Challenge Preparation:

• Understand Fundraise Up: Research the company's mission, product, target audience (nonprofits and donors), and competitors. Understand their value proposition and market position.

• Prepare Research Scenarios: Think about potential research questions related to donation platforms, user onboarding, donor engagement, or nonprofit management tools.

• Practice Synthesis: Be ready to synthesize hypothetical data or findings into actionable insights and recommendations.

• Articulate Methodology: Be prepared to defend your choice of research methods for various scenarios, considering constraints like time and resources.

• Focus on Actionability: Frame your recommendations in a way that product teams can act upon them, considering trade-offs and potential impact.

📝 Enhancement Note: The interview process is designed to assess not only research skills but also independence, collaboration, and strategic thinking. A well-curated portfolio that clearly demonstrates end-to-end ownership, impact, and a strong understanding of both B2C and B2B contexts is crucial. Preparation should focus on articulating your process and demonstrating how your research directly influences product decisions.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Tools for conducting usability tests, surveys, and interviews (e.g., UserTesting.com, Maze, Lookback, SurveyMonkey, Google Forms).

• Analytics & Reporting:

  • Product Analytics: PostHog, Tableau (or similar tools like Mixpanel, Amplitude, Google Analytics) for monitoring user behavior, identifying trends, and forming hypotheses.
  • Data Visualization: Tools for creating dashboards and reports to communicate insights.

• Insights Repository: Productboard (or similar tools like Dovetail, Airtable) for organizing, synthesizing, and sharing research findings and user feedback.

• AI Tools: Various AI applications to support research operations, synthesis, note-taking, and draft generation.

CRM & Automation:

Collaboration & Communication:

• Slack, Zoom, Google Workspace (Docs, Sheets, Slides) for communication, collaboration, and documentation.

📝 Enhancement Note: Proficiency with a range of research and analytics tools is expected. The ability to leverage product analytics platforms like PostHog and Tableau to inform research questions is a key requirement. Familiarity with insights repositories such as Productboard is a strong plus. The integration of AI tools into the research workflow highlights the company's commitment to efficiency and innovation.

👥 Team Culture & Values

Operations Values:

• User Empathy & Care: A deep commitment to understanding and respecting users, especially given that Fundraise Up serves nonprofits and donors dedicated to doing good. This translates to ethical research practices and a sensitive approach to participants.

• Ownership & Autonomy: A culture where individuals are empowered to take initiative, manage their work end-to-end, and drive outcomes with minimal supervision.

• Data-Driven Decision Making: A strong emphasis on using data, research, and insights to inform product and business decisions, rather than relying on opinions.

• Collaboration & Transparency: Open communication, thoughtful teamwork, and a willingness to share knowledge and insights across departments.

• Efficiency & Impact: A focus on delivering high-quality work that has a measurable impact, leveraging tools and processes to maximize productivity.

Collaboration Style:

• Cross-Functional Integration: Proactive engagement with Sales, Customer Success, Marketing, and Analytics to gather context, share insights, and ensure research aligns with broader business objectives.

• Cross-Pollination of Knowledge: A culture of sharing learnings, research findings, and market intelligence (e.g., through a "research radar") to keep the entire product team informed and prevent blind spots.

• Feedback Loops: Openness to constructive feedback on research methodologies, findings, and recommendations to continuously improve the research craft and its impact.

📝 Enhancement Note: The company culture appears to value a blend of user-centricity, professional autonomy, and collaborative efficiency. The emphasis on empathy for users, particularly in the social impact sector, is a distinguishing factor. Candidates should demonstrate how they embody these values in their research practice and collaboration style.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2C & B2B Needs: Effectively researching and understanding the distinct needs and workflows of both individual donors and nonprofit organizations.

• Rapidly Evolving Market: Staying ahead of trends in fundraising technology, donor behavior, and the nonprofit sector to ensure research remains relevant and impactful.

• Managing Multiple Stakeholder Needs: Synthesizing input and aligning research priorities across various departments (Sales, CS, Marketing) while maintaining focus on user needs.

• Leveraging AI Effectively: Integrating AI tools into the research workflow in a way that enhances efficiency and insight generation without compromising methodological rigor or ethical standards.

• Remote Collaboration: Maintaining strong connections and effective communication within a distributed, global team.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to explore and implement cutting-edge research methodologies and tools.

• Domain Expertise: Developing deep knowledge of the nonprofit sector, fundraising strategies, and donor psychology.

• Product Strategy Influence: Growing influence on the product roadmap and strategic direction through impactful research contributions.

• Mentorship & Knowledge Sharing: Opportunities to mentor others and contribute to the team's collective knowledge base, potentially leading to formal leadership roles.

• Professional Education: Access to relevant professional development, courses, and potentially certifications (e.g., NN/g).

📝 Enhancement Note: The challenges presented are typical for a growth-stage tech company operating in a dynamic market. The opportunities for learning and development are significant, particularly for those looking to specialize in product research within the social impact technology space.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to choose between multiple research methodologies for a single project. What factors influenced your decision, and what were the trade-offs?" (Focus on methodological judgment and business context).

• "How do you proactively gather hypotheses and context from non-research teams like Sales or Customer Success, and how do you translate that into testable research questions?" (Focus on cross-functional collaboration and hypothesis generation).

Company & Culture Questions:

• "Why are you interested in Fundraise Up and our mission to support nonprofits?" (Focus on cultural alignment and mission-driven motivation).

• "How do you ensure user needs are represented in product decisions, especially when faced with strong internal opinions or business pressures?" (Focus on user advocacy and stakeholder management).

Portfolio Presentation Strategy:

• Structure: Present 1-2 key case studies using a clear narrative: Problem → Your Role → Methodology → Process → Findings → Recommendations → Impact.

• Quantify Impact: Whenever possible, use metrics to illustrate the success of your research (e.g., "This insight led to a 15% increase in donation conversion rate").

• Highlight Independence: Emphasize how you managed the research process end-to-end, including logistics and stakeholder communication.

• Showcase B2B/B2C Nuances: Clearly articulate the differences in your approach when dealing with donor-facing vs. nonprofit-facing experiences.

• Be Ready for Deep Dives: Prepare to discuss the rationale behind your methodological choices, your analysis process, and how you synthesized findings.

📝 Enhancement Note: Interview preparation should focus on demonstrating your ability to operate independently, collaborate effectively, and deliver actionable insights that drive product impact. Be prepared to articulate your research process, defend your methodological choices, and showcase concrete examples of your work.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application and resume through the Fundraise Up careers portal via the provided URL.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 of your strongest end-to-end research projects, ensuring they clearly demonstrate your experience with both B2C and B2B contexts, your methodological versatility, and the tangible impact of your work.

• Resume Optimization: Ensure your resume prominently features keywords such as "UX Research," "Product Discovery," "Usability Testing," "Methodology," "Data Analysis," "B2C," "B2B," "PostHog," and "Stakeholder Management." Quantify your achievements whenever possible.

• Interview Preparation: Practice articulating your research process, decision-making, and impact. Prepare to present a case study from your portfolio and answer behavioral questions related to collaboration, problem-solving, and user advocacy.

• Company Research: Thoroughly research Fundraise Up's mission, product, target audience (nonprofits and donors), and recent company news. Understand their market position and value proposition to better align your responses with their goals and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.