UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Bask Health

Location: Brazil

Job Type: Full-time

Category: User Experience (UX) / Product Research

Date Posted: 2025-09-26

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive user-centric product development by conducting comprehensive user research for Bask Health's Telehealth platform.

• Translate complex user needs, behaviors, and pain points into actionable insights for product managers, designers, and engineers.

• Design, execute, and analyze both qualitative and quantitative research methodologies to inform product strategy and iteration.

• Collaborate closely with UX/UI designers and product teams to ensure research findings directly influence design decisions and product improvements.

• Champion the user voice throughout the product lifecycle, advocating for user needs and ensuring a seamless, intuitive, and delightful Telehealth experience.

📝 Enhancement Note: While the title is "UX Researcher," the core responsibilities and required skills align with a dedicated User Researcher role focused on gathering foundational user insights to inform product and design strategy. The emphasis on Telehealth providers and patients indicates a need for research within a specific, regulated industry.

📈 Primary Responsibilities

• Conduct in-depth user research to uncover user needs, behaviors, motivations, and pain points for both Telehealth patients and providers.

• Design and execute mixed-methods research plans, including but not limited to: user interviews, contextual inquiries, usability testing (moderated and unmoderated), surveys, card sorting, tree testing, and A/B testing.

• Synthesize research findings through detailed analysis, identifying key themes, patterns, and actionable recommendations to inform product strategy, feature development, and UX/UI design improvements.

• Create and maintain user-centered artifacts such as user personas, journey maps, empathy maps, and user flow diagrams to effectively communicate research insights to cross-functional teams and stakeholders.

• Collaborate effectively with Product Managers, UX/UI Designers, Engineers, and other stakeholders to integrate research findings into the product development lifecycle within an Agile framework.

• Review wireframes, mockups, and prototypes to provide user-centric feedback, ensuring alignment with user needs and research objectives.

• Proactively identify opportunities for user research throughout the product development cycle, prioritizing initiatives based on potential impact and business goals.

• Continuously monitor and evaluate the user experience of the Bask Health platform, identifying areas for improvement and validating design changes through ongoing research.

• Stay abreast of the latest trends, methodologies, and tools in UX research, human-computer interaction (HCI), and the Telehealth industry to ensure best practices are employed.

📝 Enhancement Note: The responsibilities emphasize a blend of foundational research (personas, journey maps) and evaluative research (usability testing, A/B testing), requiring a candidate proficient in both generative and iterative research techniques. The mention of Telehealth providers and patients suggests a need for understanding diverse user groups with potentially varying technical proficiencies and healthcare needs.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, Design Research, or a related field is typically expected for this level of role.

Experience: 2-5 years of proven professional experience as a UX Researcher, User Researcher, Product Researcher, or a similar role, with a strong portfolio demonstrating successful research projects.

Required Skills:

• User Research Methodologies: Deep expertise in designing and executing a wide range of qualitative and quantitative research methods (e.g., interviews, usability testing, surveys, contextual inquiry, diary studies, card sorting, tree testing).

• Research Tools Proficiency: Demonstrated experience with industry-standard research tools such as UserTesting.com, Optimal Workshop, Lookback, Maze, SurveyMonkey, Typeform, or similar platforms.

• Data Analysis & Synthesis: Strong analytical and critical thinking skills to effectively analyze qualitative and quantitative data, synthesize findings, and derive actionable insights.

• User-Centered Design Principles: Solid understanding of user-centered design (UCD) principles, heuristics, and best practices in user experience design.

• Communication & Presentation: Excellent written and verbal communication skills, with the ability to clearly articulate research findings, insights, and recommendations to diverse audiences, including technical and non-technical stakeholders.

• Collaboration & Teamwork: Proven ability to work effectively in cross-functional, agile teams, fostering a collaborative environment and influencing design and product decisions.

• Portfolio Development: Ability to create compelling user research artifacts (personas, journey maps, reports) that effectively communicate research outcomes and recommendations.

• Design Review: Experience in reviewing UI designs and prototypes to assess usability and alignment with user needs and research findings.

Preferred Skills:

• Telehealth Industry Experience: Familiarity with the healthcare or Telehealth industry, understanding the unique user needs and challenges within this domain.

• A/B Testing: Experience designing and analyzing A/B tests to optimize user interfaces and workflows.

• Statistical Analysis Software: Familiarity with statistical software (e.g., SPSS, R) for quantitative data analysis.

• Remote Research Expertise: Experience conducting successful user research with remote participants and distributed teams.

• Accessibility Research: Understanding of accessibility standards and best practices in UX research.

📝 Enhancement Note: The explicit mention of "Telehealth providers and patients" suggests that experience researching within regulated or sensitive industries, or with diverse user demographics, would be highly advantageous. Proficiency in tools like UserTesting.com and Optimal Workshop are key indicators of practical research capability.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Research Case Studies: A robust portfolio showcasing 2-4 detailed case studies that demonstrate your end-to-end UX research process, from problem definition and research design to data analysis, synthesis, and actionable recommendations.

• Methodology Diversity: Evidence of applying a variety of research methods (qualitative and quantitative) tailored to specific research questions and project goals.

• Impact Demonstration: Clear articulation of how your research insights directly influenced product decisions, design iterations, and ultimately improved user experience or business outcomes. Quantifiable results (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores) are highly valued.

• Deliverable Examples: Inclusion of examples of key research deliverables such as user personas, journey maps, usability test reports, and survey analysis summaries.

• Problem-Solving Approach: Documentation of your approach to identifying research opportunities, prioritizing research questions, and overcoming research challenges.

Process Documentation:

• Research Planning: Samples of well-defined research plans, including clear objectives, target participant profiles, methodologies, and timelines.

• Data Collection & Analysis: Examples illustrating how you collect, organize, and analyze qualitative and quantitative data, highlighting your analytical rigor.

• Insight Communication: Demonstrations of how you effectively communicate complex research findings through compelling reports, presentations, and interactive artifacts.

📝 Enhancement Note: For a UX Researcher role, the portfolio is paramount. It's crucial for candidates to showcase not just what they did, but why they chose specific methods and how their findings led to tangible product improvements. Quantifiable impact is key.

💵 Compensation & Benefits

Salary Range: Given the mid-level experience (2-5 years), remote work in Brazil, and the technology/healthcare sector, a competitive salary range for a UX Researcher in Brazil would typically fall between R$ 7,000 to R$ 12,000 per month, depending on specific experience, skills, and the company's compensation philosophy. This translates to approximately R$ 84,000 to R$ 144,000 annually.

Benefits:

• Comprehensive Health Coverage: Access to robust health, dental, and vision insurance plans, essential for a Telehealth company.

• Flexible Work Arrangements: Fully remote position offering significant flexibility in managing work-life balance.

• Professional Development: Opportunities for continuous learning through training, workshops, conferences, and access to research resources.

• Competitive Paid Time Off: Generous vacation, sick leave, and public holiday allowances.

• Equipment Stipend: Potential provision of a home office setup stipend or reimbursement for necessary equipment.

• Performance Bonuses: Possible eligibility for performance-based bonuses tied to individual and company achievements.

Working Hours: Standard full-time working hours, likely around 40 hours per week. While remote, maintaining consistent engagement during core business hours for collaboration with global or regional teams may be expected.

📝 Enhancement Note: Salary estimates are based on general market research for mid-level UX Researchers in Brazil, factoring in the remote nature of the role and the competitive tech/healthcare industry. Actual compensation may vary. Benefits like health coverage are particularly relevant for a Telehealth company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS), Healthcare (Telehealth). Bask Health operates at the intersection of these two dynamic sectors, aiming to revolutionize healthcare delivery through technology.

Company Size: While not explicitly stated, the mention of a "rapidly growing team" and "expanding design team" suggests a dynamic, potentially startup or scale-up environment. Such environments often foster agility, direct impact, and a hands-on approach.

Founded: Bask Health's founding date isn't provided, but its focus on a modern tech stack (Vercel, Next.js, Prisma, PlanetScale) indicates a forward-thinking, potentially newer company or one undergoing significant technological modernization.

Team Structure:

• Design Team: You will be joining an expanding design team, likely working closely with UX/UI designers.

• Cross-functional Collaboration: The role requires close collaboration with Product Managers and Developers, indicating a typical Agile or Scrum team structure where user research is integrated into the development sprints.

• Reporting: It's probable that the UX Researcher will report into a Head of Product, Head of Design, or a Senior UX Lead, depending on the team's organizational structure.

Methodology:

• Agile Development: Bask Health likely employs Agile methodologies, meaning research activities will need to be integrated into iterative development cycles.

• Data-Driven Decisions: The company's tech stack suggests a strong emphasis on data analytics and evidence-based decision-making, where user research plays a critical role.

• User-Centricity: The mission statement clearly prioritizes users, indicating a culture that values understanding and addressing user needs as a core tenet.

Company Website: bask.health

📝 Enhancement Note: The company's focus on a modern tech stack (serverless, Vercel, Next.js) hints at an engineering-driven culture that values efficiency and scalability, which UX research must align with. The "entrepreneurial spirit" suggests a proactive, results-oriented environment.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Level UX Researcher position, typically requiring 2-5 years of dedicated experience. The role focuses on executing research plans and translating findings into product insights, rather than setting high-level research strategy or managing a team.

Reporting Structure: The UX Researcher will likely report to a Product Manager, Head of Design, or a Lead UX Designer. Collaboration will be extensive with cross-functional teams including Product, Design, and Engineering.

Operations Impact: The UX Researcher will have a direct impact on product strategy and design by providing critical user insights that shape the Telehealth platform's usability, accessibility, and overall user experience. This influence is vital for user adoption, satisfaction, and retention within the competitive Telehealth market.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific research methodologies or user segments within Telehealth.

• Leadership: Potential to grow into a Senior UX Researcher role, leading research initiatives, mentoring junior researchers, and contributing more significantly to strategic product planning.

• Cross-functional Mobility: Experience gained can lead to roles in Product Management, UX Design, or even specialized roles like Customer Insights or Market Research.

• Skill Development: Continuous learning through exposure to cutting-edge technologies and user needs in the rapidly evolving Telehealth space.

📝 Enhancement Note: The "rapidly growing team" context suggests that individuals who demonstrate initiative and deliver high-impact research may find accelerated opportunities for career advancement and increased responsibility within Bask Health.

🌐 Work Environment

Office Type: Fully Remote. This implies a distributed workforce operating across different locations, likely with a strong reliance on digital communication and collaboration tools.

Office Location(s): While the job is posted for Brazil, the remote nature means team members could be located anywhere within Brazil, or potentially globally depending on the company's hiring policies for remote roles.

Workspace Context:

• Digital Collaboration Hub: Expect extensive use of collaboration platforms like Slack, Zoom, Google Workspace, or similar for communication, meetings, and project management.

• Asynchronous Communication: A significant portion of work may involve asynchronous communication due to time zone differences, requiring clear documentation and well-articulated messages.

• User Research Tools: Access to and proficiency with various digital tools for conducting interviews, usability tests, surveys, and data analysis remotely.

• Team Interaction: Opportunities for team interaction will primarily be through virtual meetings, brainstorming sessions, and shared digital workspaces.

Work Schedule: Standard full-time hours (approx. 40 hours/week). Flexibility is inherent in remote work, but coordination with team members across different time zones will be crucial for synchronous collaboration and meetings.

📝 Enhancement Note: A fully remote environment requires strong self-discipline, proactive communication, and comfort with digital collaboration tools. Candidates should be prepared for asynchronous workflows and potential time zone coordination challenges.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and a link to your UX Research portfolio.

• Initial Screening: A recruiter or hiring manager will review applications to assess qualifications and cultural fit.

• Portfolio Review & Discussion: A deeper dive into your portfolio, likely with a UX Designer or Product Manager, focusing on your research process, methodologies, and impact. Be prepared to discuss specific case studies in detail.

• Skills Assessment/Take-Home Challenge: You may be given a short take-home assignment or a practical exercise to assess your research design and analysis skills.

• Team/Stakeholder Interviews: Interviews with key stakeholders (e.g., Product Managers, Lead Designers, Engineers) to evaluate collaboration skills, communication effectiveness, and understanding of product development.

• Final Interview: Potentially a final interview with a senior leader to discuss overall fit, career aspirations, and alignment with company vision.

Portfolio Review Tips:

• Highlight Process: Clearly articulate your research process for each case study, emphasizing how you defined problems, selected methods, recruited participants, collected data, analyzed findings, and delivered actionable recommendations.

• Showcase Impact: Quantify the impact of your research whenever possible. Did your insights lead to a specific feature change, an improvement in user satisfaction scores, or a reduction in task completion time?

• Tailor to Bask Health: Demonstrate an understanding of Bask Health's mission and the Telehealth space. If possible, tailor your presentation to highlight research relevant to digital health platforms or similar user experiences.

• Be Concise and Focused: While detail is important, ensure your presentation is focused and easy to follow. Prioritize the most impactful projects and findings.

• Prepare for Deep Dives: Be ready to answer detailed questions about your methodologies, decision-making process, and the challenges you faced in each project.

Challenge Preparation:

• Research Design: Practice designing research plans for hypothetical scenarios related to Telehealth, focusing on clear objectives and appropriate methodologies.

• Data Synthesis: Be prepared to analyze sample qualitative or quantitative data and synthesize it into concise, actionable insights.

• Communication: Practice articulating your findings and recommendations clearly and persuasively, as if presenting to a product team.

📝 Enhancement Note: The portfolio is the most critical element for this role. Candidates should meticulously curate their best work, focusing on depth of process and demonstrable impact. Being able to articulate the "why" behind research decisions is key.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: UserTesting.com, Lookback, Maze, UserZoom, Optimal Workshop (for usability testing, card sorting, tree testing, surveys).

• Survey Tools: SurveyMonkey, Typeform, Google Forms.

• Collaboration & Communication: Slack, Zoom, Microsoft Teams, Google Workspace (Meet, Docs, Sheets, Slides).

• Prototyping & Design Tools (for review): Figma, Sketch, Adobe XD.

Analytics & Reporting:

• Data Visualization: Tableau, Looker, Google Data Studio (for sharing research insights and metrics).

• Spreadsheet Software: Microsoft Excel, Google Sheets (for data organization and analysis).

CRM & Automation: While not directly listed as a requirement for the UX Researcher, understanding CRM systems (like Salesforce) and marketing automation tools can provide context on how user data is managed and utilized across the organization.

📝 Enhancement Note: Proficiency in specific user research platforms like UserTesting.com and Optimal Workshop is a strong indicator of practical experience and is likely a key requirement. Familiarity with collaboration tools is essential for a remote role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and prioritizing user needs in all product decisions.

• Data-Driven Decision Making: Reliance on research and data to inform strategy, design, and development.

• Collaboration: Working effectively with diverse teams to achieve shared goals.

• Innovation: Embracing new technologies and approaches to improve the Telehealth experience.

• Agility & Adaptability: Responding effectively to evolving user needs and market dynamics in a fast-paced environment.

Collaboration Style:

• Cross-functional Integration: Seamless integration with Product Managers, UX/UI Designers, and Engineers to ensure research insights are readily available and actioned.

• Open Communication: Encouraging open feedback loops and constructive dialogue across teams.

• Shared Understanding: Building a collective understanding of user needs and product goals through shared research findings and discussions.

• Proactive Partnership: Actively seeking opportunities to partner with other functions to address user-centric challenges.

📝 Enhancement Note: The company's emphasis on a "user-centric" approach and "entrepreneurial spirit" suggests a culture that values initiative, problem-solving, and a collaborative spirit focused on tangible user impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Remote Collaboration: Effectively collaborating and maintaining strong relationships with distributed team members across different time zones.

• Rapid Iteration: Keeping pace with a fast-growing company and a rapidly evolving Telehealth landscape, requiring adaptable research approaches.

• Balancing User Needs with Business Goals: Synthesizing diverse user feedback with product roadmaps and business objectives to create optimal solutions.

• Data Synthesis Complexity: Handling and synthesizing large volumes of both qualitative and quantitative data to extract meaningful insights.

Learning & Development Opportunities:

• Telehealth Domain Expertise: Gaining deep knowledge of the Telehealth industry, patient journeys, and provider workflows.

• Advanced Research Techniques: Opportunities to learn and apply new or more advanced user research methodologies.

• Product Strategy Influence: Growing influence on product strategy and roadmap development through impactful research contributions.

• Mentorship: Potential to learn from experienced designers and product leaders within the company.

📝 Enhancement Note: The Telehealth sector presents unique challenges related to user privacy, accessibility for diverse populations, and the sensitive nature of healthcare. Candidates who can navigate these complexities will find significant growth opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to advocate for a user need that conflicted with business priorities. How did you approach it, and what was the outcome?" (Tests advocacy, negotiation, and impact.)

• "Walk me through a complex research project from start to finish. What were your key decisions regarding methodology, and how did your findings influence the final product?" (Assesses end-to-end process and impact.)

• "How do you prioritize research requests when multiple stakeholders have competing needs?" (Evaluates prioritization and stakeholder management skills.)

Company & Culture Questions:

• "What interests you about Bask Health and the Telehealth industry specifically?" (Assesses motivation and industry alignment.)

• "How do you stay updated on the latest UX research trends and methodologies?" (Evaluates commitment to continuous learning.)

• "Describe your experience working in an Agile environment. How do you integrate research into sprints?" (Tests understanding of Agile workflows.)

Portfolio Presentation Strategy:

• Structure: Organize your portfolio by case study. For each, include: Problem Statement, Your Role, Research Objectives, Methodology, Participants, Key Findings, Recommendations, Impact/Outcome.

• Visuals: Use visuals (screenshots, key quotes, personas, journey maps) to make your presentation engaging and easy to understand.

• Narrative: Tell a compelling story about each project, highlighting your thought process and the value your research delivered.

• Conciseness: Focus on the most critical aspects of each project, ensuring you can cover your selected case studies within the allotted time.

• Q&A Readiness: Anticipate questions about your methods, data analysis, and the impact of your work.

📝 Enhancement Note: Be prepared to discuss specific research tools used, the rationale behind methodology choices, and how you translated raw data into actionable insights. Demonstrating an understanding of the Telehealth user journey will be a significant advantage.

---

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on Workable. Ensure your resume and portfolio are up-to-date and easily accessible.

• Portfolio Customization: Curate your portfolio to highlight 2-3 of your most relevant UX research projects. Prioritize those showcasing your ability to conduct diverse research methods and demonstrate tangible impact on product design or user experience, ideally in a tech or healthcare context.

• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "User Research," "Qualitative Research," "Quantitative Research," "Usability Testing," "User Personas," "Journey Maps," and relevant research tools. Quantify achievements whenever possible.

• Company Research: Thoroughly research Bask Health, its mission, its Telehealth platform, and its modern tech stack. Understand the challenges and opportunities within the Telehealth industry.

• Scenario Preparation: Think about how you would approach user research for a Telehealth platform. Prepare to discuss your thought process for understanding patient and provider needs, and how you would integrate research into an Agile development cycle.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.