UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Bask Health

Location: Mexico

Job Type: Full-Time

Category: User Experience (UX) Research

Date Posted: 2025-09-26

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive user-centered design initiatives by conducting in-depth user research to uncover needs, behaviors, and pain points of both Telehealth patients and providers.

• Design and execute a comprehensive suite of qualitative and quantitative research methodologies, including interviews, surveys, usability tests, and A/B testing, to gather actionable data.

• Synthesize complex research findings into clear, concise, and impactful insights that directly inform product strategy, design decisions, and feature development.

• Champion the user's voice across cross-functional teams, including product management, design, and engineering, ensuring research is integrated throughout the product development lifecycle.

• Continuously evaluate and iterate on the user experience of Bask Health's Telehealth platform, identifying opportunities for improvement and validating design solutions.

📝 Enhancement Note: This role is positioned as a mid-level UX Researcher, indicated by the 2-5 year experience AI tag. The responsibilities emphasize a hands-on approach to research execution and a significant influence on product strategy, typical for this level. The company's focus on a serverless platform (Vercel, Next.js, Prisma, PlanetScale) suggests a modern, agile development environment where UX research plays a crucial role in rapid iteration and user validation.

📈 Primary Responsibilities

• Conduct comprehensive user research, employing a mix of qualitative (interviews, ethnography) and quantitative (surveys, A/B testing) methods to deeply understand the needs, behaviors, and pain points of Telehealth patients and providers.

• Design, plan, and execute research studies from inception to completion, defining research objectives, selecting appropriate methodologies, and managing participant recruitment.

• Analyze and synthesize research data from various sources, identifying key themes, patterns, and user insights to inform product strategy and design recommendations.

• Collaborate closely with UX/UI designers, product managers, and engineers to translate research findings into actionable design solutions and product improvements.

• Review and provide feedback on designs and prototypes throughout the product development lifecycle, ensuring alignment with user needs and research insights.

• Develop and present user-centered artifacts such as user personas, journey maps, and empathy maps to effectively communicate research findings and advocate for user needs to stakeholders.

• Proactively identify and prioritize research opportunities within the product development roadmap to maximize the impact of UX research on product success.

• Continuously monitor user experience metrics and feedback, proposing and validating iterative improvements to enhance platform usability and user satisfaction.

• Stay abreast of the latest trends, methodologies, and technologies in UX research and the broader Telehealth industry to maintain best-in-class research practices.

📝 Enhancement Note: The core responsibilities provided in the raw data are expanded here to reflect a typical mid-level UX Researcher's scope. Emphasis is placed on the end-to-end research process, from design to synthesis and presentation, and the collaborative nature of the role within an agile product development environment. The inclusion of specific Telehealth user groups (patients and providers) adds crucial context.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, Design, or a related field, or equivalent practical experience.

Experience: 2-5 years of proven experience in UX Research, User Research, or a similar role, with a strong portfolio demonstrating successful research projects and their impact on product development.

Required Skills:

• Expertise in designing and conducting a wide range of user research methodologies, including usability testing, in-depth interviews, surveys, contextual inquiries, and ethnographic studies.

• Proficiency with industry-standard research tools such as UserTesting, Optimal Workshop, Lookback, Maze, SurveyMonkey, or similar platforms for data collection and analysis.

• Strong analytical and critical thinking skills, with a proven ability to synthesize complex qualitative and quantitative data into clear, actionable insights and strategic recommendations.

• Deep understanding of user-centered design (UCD) principles and the ability to effectively translate research findings into tangible product improvements and design recommendations.

• Demonstrated experience in reviewing and critiquing designs and prototypes to ensure they meet user needs and research-backed insights.

• Excellent verbal and written communication skills, with the ability to articulate research findings, present complex information clearly, and influence cross-functional teams and stakeholders.

• Proven experience working effectively within agile, cross-disciplinary product development teams, collaborating closely with designers, product managers, and engineers.

Preferred Skills:

• Experience with advanced research techniques such as card sorting, tree testing, or diary studies.

• Familiarity with data analysis tools like R, Python (for statistical analysis), or advanced Excel functions.

• Experience conducting research in the healthcare or Telehealth industry.

• Knowledge of front-end development principles and technologies (e.g., Vercel, Next.js) to better understand technical constraints and opportunities.

• Experience with A/B testing design and analysis.

• Familiarity with creating and utilizing user personas and journey maps.

📝 Enhancement Note: The AI-derived experience level of "2-5 years" is directly translated into the experience requirement. While no specific educational requirements were provided, a relevant degree or equivalent practical experience is a standard expectation for this role. The preferred skills are inferred based on the company's tech stack and industry, aiming to enhance the candidate's fit.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of at least 3-5 diverse UX research projects that showcase your end-to-end research process, from problem definition to actionable insights and impact.

• Each project should clearly articulate the research objectives, methodologies employed, your specific role and contributions, challenges encountered, and the outcomes achieved.

• Evidence of how your research directly influenced product design decisions, led to measurable improvements in user experience, or solved specific user pain points.

• Demonstrations of your ability to synthesize complex data into clear, compelling narratives and actionable recommendations for stakeholders.

Process Documentation:

• Detailed documentation of your research process, highlighting your approach to planning, executing, and analyzing various qualitative and quantitative research methods.

• Examples of how you collaborate with cross-functional teams (design, product, engineering) throughout the research lifecycle, including feedback loops and integration of insights.

• Evidence of your ability to adapt research methodologies to different project needs, timelines, and constraints, demonstrating flexibility and problem-solving skills.

• Documentation of how you measure the impact of your research, including metrics used to track user experience improvements and product success.

📝 Enhancement Note: Portfolio requirements are crucial for UX roles. This section outlines what a strong UX research portfolio should contain, focusing on process, impact, and clarity of communication, which are essential for this level of role.

💵 Compensation & Benefits

Salary Range: The estimated annual salary range for a UX Researcher in Mexico, with 2-5 years of experience, is between MXN $400,000 and MXN $700,000. This estimate is based on current market data for similar roles in Mexico, taking into account the remote nature of the position and the company's industry.

Benefits:

• Competitive salary commensurate with experience and market standards.

• Opportunity to work on a cutting-edge Telehealth platform with a significant impact on user lives.

• Fully remote work arrangement, offering flexibility and work-life balance.

• Collaborative and entrepreneurial work environment with a focus on innovation and user-centricity.

• Potential for professional growth and development within a rapidly expanding company.

• Opportunities to contribute to a mission-driven organization focused on improving healthcare access.

Working Hours: The standard working hours are expected to be around 40 hours per week, aligning with full-time employment. Flexibility may be available, but core working hours will likely be established to facilitate collaboration with cross-functional teams across different time zones.

📝 Enhancement Note: As no salary information was provided, a regional salary estimate for Mexico has been researched and included. This is based on general knowledge of tech salaries in Mexico for mid-level roles and adjusted for the remote nature. Benefits are inferred from typical offerings for remote tech roles at growth-stage companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (Telehealth) and Software Development. Bask Health operates at the intersection of healthcare innovation and modern software engineering, aiming to revolutionize patient and provider experiences through a scalable, serverless platform.

Company Size: Bask Health is described as a "rapidly growing team," suggesting a startup or scale-up phase. This typically means a dynamic, agile environment where individual contributions have a significant impact. The company size is likely between 50-200 employees, fostering a culture of close collaboration and direct communication.

Founded: Bask Health was founded with the mission to create the best Telehealth platform. While the exact founding date isn't specified, their focus on modern technology stacks (Vercel, Next.js, Prisma, PlanetScale) indicates a relatively recent establishment or a significant technological pivot towards modern, scalable architecture.

Team Structure:

• The UX team is part of a broader design department, likely working in close proximity with Product Management and Engineering.

• The UX Researcher will collaborate extensively with UX/UI Designers, Product Managers, and Software Developers, likely organized in agile squads or feature teams.

• Reporting lines are expected to be to a Head of Design, Design Lead, or Product Lead, with direct interaction with product stakeholders.

Methodology:

• Data-driven decision-making is central, with a strong emphasis on user research and analytics to guide product development.

• Agile methodologies are likely employed for product development, requiring iterative design and research cycles.

• A user-centered approach is paramount, ensuring that user needs and feedback are integrated at every stage of the product lifecycle.

• Lean principles may be applied to optimize development and research efforts for maximum impact.

Company Website: https://bask.health/

📝 Enhancement Note: Company size and founding information are inferred from the description "rapidly growing team" and the modern tech stack, typical of a scale-up. The industry context highlights the unique challenges and opportunities in Telehealth UX.

📈 Career & Growth Analysis

Operations Career Level: This role is a mid-level UX Researcher, signifying a professional who has moved beyond foundational research tasks and can independently manage research projects, synthesize complex findings, and significantly influence product direction. They are expected to mentor junior researchers (if applicable) and collaborate effectively with senior stakeholders.

Reporting Structure: The UX Researcher will likely report to a Design Lead, Head of Product Design, or a senior Product Manager. They will be an integral part of product development teams, working closely with UX/UI Designers, Product Managers, and Engineers, fostering a collaborative and integrated approach to product creation.

Operations Impact: The UX Researcher's impact is direct and critical. By providing deep user insights, they will shape the core functionality, usability, and overall user experience of Bask Health's Telehealth platform. This directly affects user adoption, satisfaction, retention, and ultimately, the success and growth of the business. Their work ensures the platform is not just functional but also intuitive, accessible, and valuable to both patients and providers.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., advanced qualitative techniques, behavioral analytics) or specialize in a particular user segment (e.g., patient experience, provider workflows).

• Leadership Development: Potential to grow into a Senior UX Researcher role, leading larger research initiatives, mentoring junior team members, and contributing more significantly to strategic product planning.

• Cross-Functional Expertise: Develop a strong understanding of product management and agile development processes, potentially leading to roles with broader product responsibilities or management opportunities.

• Industry Impact: Contribute to shaping the future of Telehealth by influencing the design of a critical healthcare technology platform.

📝 Enhancement Note: The career analysis focuses on the typical progression and impact of a mid-level UX Researcher within a tech-focused, growth-stage company. The "Operations Impact" section is tailored to the UX function's contribution to business success.

🌐 Work Environment

Office Type: Fully Remote. Bask Health embraces a remote-first or fully remote work policy, allowing employees to work from anywhere within Mexico. This fosters flexibility and access to a wider talent pool.

Office Location(s): Mexico. The position is open to candidates located within Mexico, enabling them to work from their preferred location within the country.

Workspace Context:

• Collaborative & Agile: The workspace is characterized by a strong emphasis on collaboration, likely facilitated through digital tools like Slack, Zoom, and project management software. Expect regular virtual stand-ups, design critiques, and research syncs.

• Technology-Rich: As a modern tech company, Bask Health likely provides access to a robust suite of digital tools and platforms necessary for remote collaboration, research, and development. This includes advanced communication tools, cloud-based project management, and specialized UX research software.

• User-Centric Focus: The environment is deeply rooted in user advocacy. The UX Researcher will be a key voice in ensuring that user needs and feedback are consistently integrated into team discussions and decision-making processes.

Work Schedule: The standard work schedule is approximately 40 hours per week. While remote work offers flexibility, maintaining consistent availability during core business hours for team collaboration and meetings will be essential to ensure effective cross-functional engagement.

📝 Enhancement Note: The "Work Environment" section is tailored to a fully remote role based in Mexico, highlighting the benefits and expectations of such a setup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter or hiring manager to assess basic qualifications, cultural fit, and understanding of the role.

• Portfolio Review & Deep Dive: A dedicated session where candidates present their portfolio, walking through 1-2 key projects. This is where your ability to articulate your process, findings, and impact will be critically evaluated. Expect in-depth questions about your methodology, decision-making, and problem-solving approach.

• Cross-Functional Interviews: Interviews with key team members, including UX/UI Designers, Product Managers, and potentially Engineers. These sessions will assess your collaboration skills, understanding of the product development lifecycle, and ability to work within an agile framework.

• Take-Home Challenge (Potential): A practical exercise may be assigned to simulate real-world research tasks, requiring you to analyze a problem, propose a research plan, or interpret data.

• Final Interview: A discussion with senior leadership (e.g., Head of Product, CTO) to assess strategic thinking, overall fit with company vision, and long-term potential.

Portfolio Review Tips:

• Storytelling: Structure your portfolio presentations as compelling narratives. Clearly define the problem, your approach, your findings, and the tangible impact of your research.

• Process Over Perfection: While results matter, demonstrating a robust and thoughtful research process is equally important. Explain why you chose certain methods and how you adapted your approach.

• Quantify Impact: Whenever possible, use metrics to showcase the success of your research. For example, "Usability testing identified critical friction points, leading to a redesign that reduced task completion time by 30%."

• Tailor to Bask Health: Research Bask Health's mission, platform, and target users. Highlight projects that demonstrate experience relevant to Telehealth, healthcare, or complex digital platforms.

• Be Prepared for Questions: Anticipate detailed questions about your methods, your role on a team, and how you handle challenges or disagreements.

Challenge Preparation:

• Understand the Problem: If given a take-home challenge, ensure you fully grasp the problem statement and the desired outcome.

• Outline Your Plan: For research challenges, clearly outline your proposed methodology, target participants, and key research questions.

• Data Interpretation: If provided with data, focus on synthesizing it logically and drawing actionable conclusions. Avoid overstating findings.

• Presentation Clarity: Practice presenting your findings or plan concisely and persuasively, focusing on the most critical insights and recommendations.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on what hiring managers in UX research roles typically look for during the interview and portfolio review process.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Experience with tools like UserTesting.com, Lookback, UserZoom, Maze, or similar for conducting remote usability testing and gathering user feedback.

• Survey Tools: Proficiency in creating, distributing, and analyzing surveys using platforms such as SurveyMonkey, Typeform, Google Forms, or Qualtrics.

• Analytics & Data Analysis: Familiarity with tools for analyzing quantitative data, potentially including spreadsheets (Excel/Google Sheets), and if applicable, statistical software (e.g., R, SPSS) or basic data visualization tools.

• Collaboration & Prototyping Tools: Experience working with design and prototyping tools like Figma, Sketch, or Adobe XD for reviewing designs and collaborating with designers.

Analytics & Reporting:

• User Behavior Analytics: Understanding of how to leverage tools like Google Analytics or Amplitude to track user behavior on digital platforms, though direct expertise might be secondary to research synthesis skills.

• Reporting Tools: Ability to create clear and concise reports and presentations summarizing research findings, potentially using tools like PowerPoint, Google Slides, or specialized reporting dashboards.

CRM & Automation:

• CRM Familiarity (Optional): Basic understanding of CRM systems (like Salesforce) can be beneficial for understanding user segmentation and customer journeys, though not a core requirement for this role.

• Workflow & Project Management: Experience with project management tools such as Jira, Asana, Trello, or Monday.com for tracking research projects and collaborating with development teams.

📝 Enhancement Note: The technology stack is inferred from the company's tech stack description and common UX research toolsets. Emphasis is placed on tools directly used in the research process.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user is paramount. Every decision should be informed by user needs and feedback.

• Data-Driven Insights: A strong emphasis on using research data to inform product strategy and design, moving beyond assumptions to evidence-based decision-making.

• Collaboration & Transparency: Open communication and close collaboration with design, product, and engineering teams are essential for successful product development.

• Agility & Iteration: A willingness to adapt research plans, embrace feedback, and iterate quickly in a fast-paced development environment.

• Impact & Innovation: A drive to create meaningful improvements in user experience and contribute to innovative solutions within the Telehealth space.

Collaboration Style:

• Cross-Functional Integration: The UX Researcher will be an embedded member of product teams, working hand-in-hand with designers, PMs, and engineers.

• Feedback Loops: Actively participating in design reviews, sprint planning, and retrospectives, providing user-centric feedback and insights.

• Knowledge Sharing: Proactively sharing research findings and insights across teams through presentations, documentation, and informal discussions.

• Partnership: Building strong working relationships to ensure research is integrated early and often into the product development process.

📝 Enhancement Note: The values and collaboration style are inferred based on the company's mission (Telehealth), its description as rapidly growing and entrepreneurial, and the standard practices of agile, user-centric tech companies.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Speed: In a fast-paced startup environment, there's a constant tension between conducting thorough, in-depth research and delivering insights quickly to meet development timelines.

• Synthesizing Diverse User Needs: Effectively understanding and addressing the distinct needs and pain points of both Telehealth patients and healthcare providers requires nuanced research and analysis.

• Demonstrating ROI of Research: Clearly articulating and quantifying the business impact of UX research to stakeholders can be an ongoing challenge.

• Navigating Evolving Telehealth Landscape: The Telehealth industry is dynamic; staying ahead of technological advancements, regulatory changes, and evolving user expectations requires continuous learning.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunities to learn and apply more specialized research techniques, potentially through workshops, online courses, or mentorship.

• Product Strategy Contribution: Grow into a more strategic role by contributing to product roadmapping and long-term vision based on deep user understanding.

• Cross-Disciplinary Skill Development: Gain deeper insights into product management, UX/UI design principles, and agile development processes.

• Industry Immersion: Develop expertise in the Telehealth sector, understanding its unique challenges, opportunities, and user behaviors.

📝 Enhancement Note: Challenges are identified based on common issues faced by UX Researchers in startup/scale-up environments and the specific industry context of Telehealth. Growth opportunities are linked to career progression for a mid-level researcher.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user problem you've uncovered through research and how you translated that into actionable product recommendations. What was the impact?" (Focus on problem definition, methodology, synthesis, and measurable outcomes).

• "How do you approach prioritizing research initiatives when faced with multiple competing product priorities and limited resources?" (Demonstrate strategic thinking, stakeholder management, and understanding of business impact).

Company & Culture Questions:

• "What specifically about Bask Health's mission and the Telehealth space excites you as a UX Researcher?" (Show genuine interest and understanding of the company's domain).

• "How would you integrate user feedback into an agile development sprint?" (Illustrate your understanding of agile workflows and cross-functional collaboration).

Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 2-3 projects that best showcase your end-to-end research capabilities and demonstrate impact relevant to Bask Health's domain.

• Focus on Your Role: Clearly define your specific contributions and responsibilities within each project, especially if it was a collaborative effort.

• Visual Aids: Use clear visuals, diagrams, and screenshots to illustrate your process, findings, and research artifacts (personas, journey maps).

• Quantify Results: Whenever possible, present metrics that demonstrate the success of your research and the improvements it enabled.

• Be Prepared for Q&A: Anticipate questions about your methodology choices, challenges faced, and alternative approaches you considered.

📝 Enhancement Note: Interview preparation advice is tailored to a UX Researcher role, emphasizing the importance of portfolio presentation, strategic thinking, and domain-specific understanding.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the Workable application link provided.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in user research, particularly any work within the healthcare or Telehealth sectors. Clearly showcase projects demonstrating your ability to conduct qualitative and quantitative research.

• Resume Optimization: Use keywords from the job description such as "UX Researcher," "User Research," "Qualitative Research," "Quantitative Research," "Usability Testing," "User-Centered Design," and "Telehealth." Quantify your achievements with specific metrics wherever possible.

• Interview Preparation: Practice articulating your research process, key findings, and the impact of your work. Prepare to discuss specific examples of how your research has influenced product decisions.

• Company Research: Familiarize yourself with Bask Health's mission, platform, and the broader Telehealth landscape. Understand their current offerings and identify potential areas where user research could drive significant improvements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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