UX Research Operations Specialist – konsultuppdrag i Stockholm 🧠

📍 Job Overview

Job Title: UX Research Operations Specialist – Konsultuppdrag i Stockholm 🧠

Company: Sway Sourcing

Location: Stockholm, Sweden

Job Type: Full-time

Category: UX Research Operations / GTM Operations Support

Date Posted: 2026-01-20

Experience Level: Mid-Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on establishing and enhancing the operational framework for UX research within a financial services organization (banking, life, and insurance sectors).

• The specialist will be instrumental in building structure, defining clear processes, and elevating the quality of UX research, its documentation, and dissemination across multiple product teams.

• Key responsibilities include evaluating and implementing research tools, managing insight repositories, and streamlining participant recruitment processes.

• The position requires strong collaboration with designers, researchers, and stakeholders to ensure research insights translate into tangible customer value and business impact.

📝 Enhancement Note: This is a contract role ("konsultuppdrag") with a defined period, focusing on operationalizing UX research. The emphasis is on process, structure, and tool implementation, which aligns with a specialized function within GTM Operations or a dedicated Research Operations vertical. The target industry (banking, life, insurance) suggests a need for rigor, compliance awareness, and a focus on customer value.

📈 Primary Responsibilities

• Process Development & Optimization: Design, document, and implement standardized processes for the entire UX research lifecycle, from planning and recruitment to data collection, analysis, and insight sharing.

• Tooling & Technology Evaluation: Research, evaluate, recommend, and implement appropriate UX research tools and platforms to enhance efficiency, data management, and collaboration. This includes exploring AI tools for various stages of the research process.

• Insight Management & Dissemination: Establish and maintain structured systems for storing, organizing, and sharing research data and insights to ensure they are accessible, understandable, and actionable for development teams.

• Participant Recruitment: Develop and manage efficient and ethical processes for recruiting, screening, and scheduling research participants.

• Team Enablement & Training: Provide support, guidance, and training to designers and researchers on research methodologies, best practices, and the effective use of research tools and processes.

• Stakeholder Alignment: Collaborate closely with design leadership, product managers, and development teams to understand their research needs and ensure research efforts align with business objectives and customer value creation.

• Operational Excellence: Act as an advisor to design leadership on matters concerning research methods, operational processes, and tooling, driving continuous improvement in research operations.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to operationalizing research, requiring a blend of strategic thinking in process design and tactical execution in tool implementation and team support. The focus on "building structure" and "creating clear processes" indicates a foundational or transformative phase for ResearchOps within the organization.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design, Information Science, or a related field is often beneficial for understanding research methodologies.

Experience:

• Several years of dedicated experience in UX research, with a significant focus on Research Operations (ResearchOps).

• Proven track record of establishing, optimizing, and managing research processes and workflows in a professional setting.

• Experience in implementing and managing research tools and technologies.

Required Skills:

• UX Research Expertise: Deep understanding of various qualitative and quantitative UX research methodologies (e.g., user interviews, usability testing, surveys, diary studies).

• ResearchOps Proficiency: Demonstrated experience in operationalizing UX research, including process definition, tooling, participant recruitment, and data management.

• Process Improvement: Strong analytical skills to identify bottlenecks and inefficiencies, and the ability to design and implement effective solutions.

• Data Documentation & Management: Expertise in organizing, storing, and retrieving research data and insights in a structured and accessible manner.

• Insight Sharing & Communication: Ability to translate research findings into clear, actionable insights and communicate them effectively to diverse audiences, including product teams and leadership.

• Tool Evaluation & Implementation: Skill in assessing research tool needs, evaluating potential solutions, and managing their implementation and adoption.

• Stakeholder Collaboration: Proven ability to work effectively with cross-functional teams, including designers, researchers, product managers, and engineers.

• Training & Mentorship: Capability to educate and guide team members on research processes and tools.

• AI Tool Integration: Familiarity with leveraging AI tools across the research lifecycle.

• Swedish Communication: Excellent verbal and written communication skills in Swedish.

Preferred Skills:

• Experience within the banking, life, or insurance industry.

• Familiarity with specific research platforms (e.g., UserTesting, Optimal Workshop, Dovetail, Maze).

• Experience with project management tools (e.g., Jira, Asana).

• Understanding of data privacy regulations relevant to research.

📝 Enhancement Note: The "fledgling" nature of ResearchOps in many organizations means that candidates with direct "ResearchOps Specialist" titles might be rare. Therefore, candidates with extensive UX research experience who have actively driven operational improvements, process standardization, or tool management within their research roles should be encouraged to apply. The requirement for Swedish communication is critical.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Process Design Case Studies: Showcase examples where you have designed, documented, and implemented new or improved research processes. Highlight the problem, your solution, the tools used, and the impact on efficiency or quality.

• Tool Implementation Projects: Present instances where you evaluated, selected, and implemented research tools or platforms. Detail the selection criteria, implementation challenges, and user adoption strategies.

• Data Management & Insight Sharing Systems: Provide examples of how you've structured research data repositories or insight-sharing mechanisms, demonstrating ease of access and utility for stakeholders.

• Participant Recruitment Frameworks: If applicable, include documentation or examples of robust participant recruitment processes you’ve developed or managed.

Process Documentation:

• Demonstrate your ability to create clear, concise, and actionable process documentation, including flowcharts, SOPs, and user guides for research operations.

• Show examples of how you've standardized research workflows to ensure consistency and quality across different projects or teams.

• Include evidence of how you measure the effectiveness of implemented processes and iterate based on feedback or performance metrics.

📝 Enhancement Note: For a role focused on ResearchOps, a portfolio is crucial. It needs to go beyond showcasing research outputs and instead demonstrate the candidate's ability to build and manage the engine that powers research. Emphasis should be on structured processes, efficient tooling, and accessible knowledge management.

💵 Compensation & Benefits

Salary Range:

• As this is a contract role ("konsultuppdrag") in Stockholm, Sweden, the salary will be competitive and commensurate with experience, seniority, and the specific duration of the contract.

Benefits:

• Competitive Consultant Fee: As a contractor, you will receive a fee based on your agreed-upon rate.

• Contract Duration: A defined engagement period (February 16, 2026 – October 16, 2026) provides clarity and structure.

• Professional Development: Opportunity to gain significant experience in operationalizing UX research within a large financial institution, enhancing your skill set in ResearchOps.

• Cross-Functional Exposure: Work with diverse teams and stakeholders, broadening your understanding of organizational dynamics and impact.

• Potential for Future Engagements: Successful completion of this contract may lead to further opportunities with Sway Sourcing or the client organization.

Working Hours:

• Standard full-time working hours are expected, typically around 40 hours per week.

• The on-site nature of the role in Stockholm requires physical presence, allowing for direct collaboration and immersion in the team's environment.

📝 Enhancement Note: Salary figures are estimates for contract roles in Stockholm and should be verified. The benefits listed are typical for consultant positions, emphasizing professional growth and project scope.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking, Life, and Insurance (Financial Services)

• This industry is characterized by a strong emphasis on customer trust, data security, regulatory compliance, and delivering reliable digital services. UX research in this sector is crucial for ensuring user-friendliness, accessibility, and compliance, especially with evolving digital offerings.

Company Size: Large Organization (implied by supporting "several development teams" and "larger organization" context)

• Working within a large organization means navigating established structures, potentially more complex stakeholder landscapes, and a greater volume of data and users. This role is key to bringing order and efficiency to research operations within such an environment.

Founded: (Information not provided, but Sway Sourcing was founded to be an innovative recruitment partner)

Team Structure:

• Design Team: The primary internal client, comprising designers and researchers who will benefit from improved research operations.

• Development Teams: Multiple teams that will receive and utilize the insights generated from UX research.

• Design Leadership: Provides strategic direction and will be a key stakeholder for the ResearchOps Specialist.

• Cross-Functional Collaboration: The role requires close interaction with various stakeholders across product, engineering, and potentially compliance or legal departments.

Methodology:

• Data-Driven Decision Making: The role is fundamentally about enabling data-driven decisions through structured UX research.

• Process Optimization: A core focus on improving workflows, efficiency, and quality of research operations.

• Collaboration & Knowledge Sharing: Emphasis on ensuring research insights are effectively shared and understood by relevant teams.

• User-Centricity: The ultimate goal of the UX research being supported is to create digital services that deliver maximum customer value.

Company Website: https://www.swaysourcing.com

📝 Enhancement Note: The client is a financial institution in Sweden (specific name not provided), and Sway Sourcing is the recruitment agency. The company culture within the client organization will likely be professional, structured, and possibly risk-averse, typical of financial services. Sway Sourcing's culture is professional and global, focused on efficient talent placement.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Specialist

Reporting Structure:

• The specialist will likely report to Design Leadership or a Head of UX within the client organization.

• They will work closely with individual designers and researchers, acting as a central support function for their operational needs.

Operations Impact:

• The primary impact of this role is to enhance the efficiency, scalability, and effectiveness of UX research.

• By creating robust processes and systems, the ResearchOps Specialist enables the design team to deliver more consistent, high-quality insights, which in turn informs product development and drives better customer experiences and business outcomes.

Growth Opportunities:

• Deep Specialization: Develop expertise in the emerging field of Research Operations, becoming a sought-after specialist.

• Strategic Influence: Influence the operational strategy of UX research within a significant financial institution.

• Process & System Design: Gain hands-on experience in designing and implementing operational frameworks from the ground up.

• Industry Insight: Deepen understanding of the financial services sector and its unique UX research challenges.

• Consulting Experience: Build a portfolio of successful contract engagements through Sway Sourcing.

📝 Enhancement Note: This role offers a chance to shape a critical function. The growth is less about traditional hierarchical advancement within this specific contract and more about deepening specialized operational expertise and building a strong portfolio of impactful projects.

🌐 Work Environment

Office Type: On-site in Stockholm

• The role requires physical presence in Stockholm, indicating a traditional office environment where in-person collaboration is valued.

Office Location(s): Stockholm, Sweden

Workspace Context:

• Collaborative Environment: Expect to work within a design team that values collaboration, likely with designers, researchers, and product stakeholders.

• Operations Infrastructure: The role involves defining and potentially implementing the operational infrastructure (tools, systems, processes) that the team will use daily.

• Team Interaction: Frequent interaction with the design team for understanding needs, providing training, and gathering feedback on implemented processes and tools.

• Professional Setting: Working within the financial services sector implies a professional, structured, and potentially formal work environment.

Work Schedule:

• Full-time, on-site during standard business hours (approx. 40 hours/week).

• The contract duration is fixed from February 16, 2026, to October 16, 2026.

📝 Enhancement Note: The on-site requirement is key. It suggests that the organization values in-person collaboration for process building and team integration. Candidates should be prepared for a structured office environment.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A call with Sway Sourcing to assess basic qualifications, experience, and suitability for a consultant role.

2. Hiring Manager Interview: Discussion with the hiring manager (likely Design Leadership) to delve deeper into your ResearchOps experience, process design capabilities, and understanding of research methodologies. This will also cover your approach to problem-solving and stakeholder management.

3. Case Study/Portfolio Presentation: You may be asked to present a relevant case study from your portfolio demonstrating your ability to build research operations, optimize processes, or implement tools. This will be a key assessment of your practical skills.

4. Team/Stakeholder Meet & Greet: An opportunity to meet potential colleagues or key stakeholders to assess cultural fit and collaborative potential.

5. Final Decision: Based on all feedback.

Portfolio Review Tips:

• Focus on Operations: Your portfolio should clearly demonstrate your ability to operationalize research, not just conduct it. Highlight process diagrams, tool implementation case studies, data management structures, and examples of how you improved efficiency or quality.

• Quantify Impact: Where possible, quantify the impact of your work. For example, "Reduced participant recruitment time by X%", "Increased research insight accessibility by Y%", or "Standardized Z research processes, leading to improved consistency."

• Structure Your Presentation: For any case studies presented, use a clear structure: Problem, Solution (your process/tooling/system), Implementation, and Results/Impact.

• Showcase Swedish Communication: If presenting in Swedish, ensure clarity and professional language. Be prepared to discuss how you communicate complex operational concepts to diverse teams.

• Relevance to Finance: If you have experience in regulated industries or can articulate how your operations approach aligns with the needs of financial services (e.g., data security, compliance considerations), highlight this.

Challenge Preparation:

• Process Design Scenario: Be prepared to discuss how you would approach building or improving a specific research process (e.g., participant recruitment, insight repository).

• Tool Recommendation: You might be asked to recommend a type of tool for a specific research operation need and justify your choice.

• Stakeholder Alignment: Prepare examples of how you've managed differing opinions or needs from stakeholders regarding research operations.

📝 Enhancement Note: The emphasis on "building structure" and "creating clear processes" means interviewers will look for candidates who can architect solutions and execute them. A strong portfolio showcasing this capability is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: UserTesting, Maze, Lookback, UserZoom, Optimal Workshop, Hotjar (for data collection and analysis).

• Insight Management & Collaboration: Dovetail, Condens, Airtable, Notion, Miro, Mural (for organizing, synthesizing, and sharing research findings).

• Project Management: Jira, Asana, Trello (for tracking research projects and operational tasks).

• Recruitment Tools: Specialized platforms or internal databases for participant sourcing and scheduling.

• AI Tools: Candidates should be familiar with AI tools that can assist in transcription, analysis, summarization, or even participant screening.

Analytics & Reporting:

• Tools for analyzing quantitative research data (e.g., survey platforms like SurveyMonkey, Qualtrics) and qualitative data (e.g., thematic analysis tools).

CRM & Automation:

• While not directly managing a CRM, understanding how research insights feed into CRM strategies or customer journey mapping is beneficial.

• Automation tools may be relevant for streamlining repetitive tasks in recruitment or data processing.

📝 Enhancement Note: The specific tools will depend on the client's existing stack and the specialist's recommendations. However, a broad familiarity with the categories of tools used in ResearchOps is essential. The mention of "AI tools" suggests an openness to leveraging modern technology.

👥 Team Culture & Values

Operations Values:

• Structure & Order: A drive to create clarity, consistency, and efficient workflows.

• Efficiency & Scalability: Focus on optimizing processes to handle increasing research demands effectively.

• Collaboration & Support: A commitment to enabling and empowering designers and researchers.

• Data-Driven Quality: Ensuring that research operations contribute to high-quality, impactful insights.

• Continuous Improvement: A proactive approach to identifying and implementing enhancements.

Collaboration Style:

• Partnership: Working closely with designers, researchers, and product teams as a key enabler.

• Proactive Communication: Regularly engaging with stakeholders to understand needs and communicate progress.

• Knowledge Sharing: Fostering an environment where research best practices and insights are easily shared.

• Problem-Solving Focus: Addressing operational challenges collaboratively to find effective solutions.

📝 Enhancement Note: The job description mentions candidates are "Motivated by creating order, clarity, and helping teams succeed." This is a direct indicator of the desired cultural fit and operational values.

⚡ Challenges & Growth Opportunities

Challenges:

• Establishing New Processes: Implementing operational frameworks in an organization where they may be nascent requires strong change management skills.

• Stakeholder Alignment: Gaining buy-in and managing expectations from various teams and leadership levels can be complex.

• Tool Integration & Adoption: Successfully integrating new tools into existing workflows and ensuring user adoption can be challenging.

• Balancing Rigor and Speed: In financial services, there's a need for both thoroughness and efficiency, which can be a delicate balance to strike in research operations.

• Measuring Impact: Demonstrating the ROI of ResearchOps initiatives can sometimes be difficult but is crucial for continued investment and support.

Learning & Development Opportunities:

• ResearchOps Specialization: Becoming a recognized expert in a growing field.

• Strategic Impact: Contributing to the overall effectiveness and strategic direction of UX research within a significant industry player.

• Cross-Functional Experience: Working across different departments and understanding their operational needs.

• Consulting Skills: Developing expertise in client management and project delivery.

📝 Enhancement Note: This role is about tackling operational challenges head-on and building solutions. The growth comes from mastering these challenges and delivering tangible improvements.

💡 Interview Preparation

Strategy Questions:

• "How would you approach building a standardized participant recruitment process for a financial services company?"

• "Describe your experience evaluating and implementing a new research tool. What were the key considerations and challenges?"

• "How do you ensure research insights are effectively shared and utilized across multiple development teams with different priorities?"

• "What metrics would you use to measure the success and impact of Research Operations initiatives?"

Company & Culture Questions:

• "What interests you about working in the banking, life, and insurance sector?"

• "How do you approach building structure and clarity in a team that may be accustomed to less formal processes?"

• "Describe a time you had to educate or train a team on a new process or tool. What was your approach?"

Portfolio Presentation Strategy:

• "Show, Don't Just Tell": Use visual aids for processes and systems. Walk interviewers through your portfolio items step-by-step.

• Focus on Your Role: Clearly articulate your specific contributions and responsibilities within each project.

• Highlight the "Ops" Aspect: Emphasize how you improved efficiency, scalability, quality, or accessibility through operational improvements.

• Address Challenges: Be prepared to discuss any challenges faced during your projects and how you overcame them.

• Tailor to the Role: Connect your portfolio examples to the specific needs outlined in the job description, such as building structure, defining processes, and implementing tools for ResearchOps.

📝 Enhancement Note: Interviewers will be looking for a candidate who can not only articulate theoretical concepts of ResearchOps but also demonstrate practical experience in implementing them, managing stakeholders, and driving change within an organization.

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📌 Application Steps

To apply for this operations position:

• Submit your application through the Sway Sourcing application link.

• Portfolio Customization: Ensure your resume and any submitted portfolio items clearly highlight your experience in UX research operations, process design, tool implementation, and data management. Tailor your examples to showcase your ability to build structure and efficiency.

• Resume Optimization: Weave in keywords from the job description such as "ResearchOps," "UX Research," "Process Improvement," "Data Documentation," "Insight Sharing," "Tool Evaluation," and "Stakeholder Collaboration." Quantify achievements where possible.

• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result), especially for questions related to process improvement, stakeholder management, and tool implementation. Prepare a concise overview of your most relevant portfolio case studies.

• Company Research: Familiarize yourself with Sway Sourcing's recruitment approach and, if possible, research the general landscape of UX research within the Swedish financial services sector to understand the context of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Sway Sourcing or the hiring organization before making application decisions.