UX Research Operations Coordinator

📍 Job Overview

Job Title: UX Research Operations Coordinator Company: The Economist Group Location: Gurugram, Haryana, India Job Type: Full-Time Category: User Experience (UX) Research Operations Date Posted: December 22, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid

🚀 Role Summary

• Facilitate the end-to-end lifecycle of UX research projects, from planning and participant recruitment to execution and insight dissemination, within a B2B subscription information service.
• Establish and maintain robust research operations (ResearchOps) best practices, including data privacy compliance (e.g., GDPR) and participant management protocols.
• Develop and manage a centralized knowledge bank for research insights, ensuring findings are accessible and consistently utilized across product, design, and engineering teams.
• Support mixed-methods research initiatives by integrating qualitative and quantitative data to deepen understanding of user behavior and inform product enhancements.
• Act as a key liaison for research insights, socializing findings and fostering a data-driven approach to product development across a globally dispersed, collaborative team.

📝 Enhancement Note: This role is explicitly focused on Research Operations (ResearchOps), a specialized function within UX that streamlines and scales research processes. The emphasis on B2B, data privacy, and knowledge management indicates a need for operational rigor and a systematic approach to research.

📈 Primary Responsibilities

• Participant Recruitment & Management:
  • Develop and manage a participant recruitment pipeline and database for user research studies.
  • Design and implement effective screening criteria to ensure participant relevance for B2B subscription service users.
  • Oversee the scheduling of research sessions, coordinating with participants and internal stakeholders.
  • Manage participant compensation and incentives in accordance with company policy and ethical guidelines.
• Research Governance & Compliance:
  • Implement and enforce data-privacy regulations, such as GDPR, throughout the research process, including consent management and data handling protocols.
  • Develop and maintain clear documentation for research processes, guidelines, and consent forms.
  • Ensure adherence to relevant industry compliance standards (e.g., FCA, ISO accreditation, where applicable) within research operations.
• Knowledge Management & Tools:
  • Create, organize, and maintain a centralized repository of research insights, findings, and documentation.
  • Standardize the use of research tools and platforms across the team, providing guidance and support to non-researchers.
  • Serve as the primary point of contact for accessing research insights and facilitate the socialization of key findings to relevant stakeholders.
  • Manage research operations tools and platforms, ensuring they are up-to-date and effectively utilized.
• Mixed-Method Research Support:
  • Collaborate with UX Researchers to support the execution of both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, analytics) research.
  • Assist in synthesizing research data to identify user pain points, needs, and opportunities for product improvement.
  • Contribute to the development of research plans and methodologies that leverage mixed-methods approaches.

📝 Enhancement Note: The responsibilities highlight a critical operational role that bridges research execution with strategic knowledge sharing. The emphasis on governance and compliance indicates a need for meticulous attention to detail and a strong understanding of data protection principles, particularly within a B2B context where client data may be involved.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Psychology, Human-Computer Interaction, Design, Sociology, Anthropology, or a related field is often beneficial for understanding research methodologies. Experience: 2-5 years of experience in a User Research Operations, UX Design support, or related operational role, preferably within the B2B sector.

Required Skills:

• User Research Operations: Proven experience in managing the operational aspects of user research, including participant recruitment, scheduling, and incentive management.
• Data Privacy & Compliance: Solid understanding and practical application of data privacy regulations (e.g., GDPR, CCPA) within research contexts. Familiarity with industry compliance standards (FCA, ISO) is a significant plus.
• Organizational & Prioritization Skills: Exceptional ability to manage multiple research projects simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced environment.
• Analytical Mindset: Capacity to understand and interpret qualitative and quantitative research data, identifying key insights and trends.
• Knowledge Management: Experience in creating, organizing, and maintaining databases or repositories for research findings and insights.
• Collaboration & Communication: Strong interpersonal skills for effective communication with participants, cross-functional teams (Product, Design, Engineering), and stakeholders. Ability to present findings clearly and confidently.
• Research Tool Proficiency: Familiarity with common user research tools, participant management platforms, and knowledge-sharing systems.

Preferred Skills:

• Proactive Problem-Solving: Demonstrated ability to identify process gaps, propose solutions, and take ownership of operational challenges.
• Process Improvement: Experience in designing and implementing more efficient and effective operational processes within a research or design function.
• Flexibility & Adaptability: Ability to adapt to changing priorities, deadlines, and project requirements.
• User Empathy: A genuine curiosity about users and their experiences, driving a passion for translating insights into actionable product improvements.
• Cross-Functional Teamwork: Proven experience working effectively within multidisciplinary teams.
• Challenging the Status Quo: Comfort in questioning existing processes and advocating for improvements backed by data and logic.

📝 Enhancement Note: The "perfect candidate doesn't exist" disclaimer suggests the company values potential and a willingness to learn. The emphasis on B2B experience and compliance is critical, indicating a need for a candidate who understands the nuances of researching professional users and adhering to strict data regulations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Process Documentation Examples: Showcase examples of documented research processes, including workflows for participant recruitment, consent management, and data handling.
• Knowledge Management System Demonstration: Provide evidence of how you've organized and made research insights accessible, ideally through a shared database, wiki, or dedicated platform.
• Compliance Protocol Examples: Illustrate your understanding of data privacy by providing examples of consent forms, data anonymization procedures, or privacy policy adherence in research.
• Operational Efficiency Case Studies: Include at least one example where you identified and implemented a process improvement that led to increased efficiency, cost savings, or better research outcomes.

Process Documentation:

• Demonstrate experience in creating clear, concise, and standardized documentation for research operations workflows.
• Showcase an ability to document processes that ensure consistency, scalability, and compliance across multiple research projects.
• Highlight experience in maintaining and updating process documentation to reflect evolving best practices and toolsets.

📝 Enhancement Note: For a Research Operations role, a portfolio should emphasize operational efficiency, process standardization, and compliance. Candidates should be prepared to showcase examples of how they've managed research logistics and disseminated insights effectively, rather than focusing solely on research findings themselves.

💵 Compensation & Benefits

Salary Range: Given the location (Gurugram, India) and the mid-level experience requirement (2-5 years) for a specialized role like UX Research Operations Coordinator, a competitive salary range would likely fall between ₹6,00,000 to ₹12,00,000 per annum. This estimate is based on industry benchmarks for similar roles in major Indian tech hubs, considering the specific responsibilities related to UX operations, compliance, and B2B research.

Benefits:

• Health Insurance: Comprehensive private health insurance coverage.
• Retirement Plans: Highly competitive pension or 401(k) plan.
• Employee Assistance Program (EAP): 24/7 access to confidential counselling and wellbeing resources.
• Work From Anywhere Program: Up to 25 days per year to work remotely from any location where legally permitted.
• Generous Leave Policies:
  • Annual Leave: Substantial paid time off.
  • Parental Leave: Supportive leave for new parents.
  • Volunteering Days Off: Paid time off for community service.
  • Home Moving Days: Dedicated days off for relocation.
• Access to The Economist Content: Free access to all Economist Group content, including online subscriptions, apps, and podcasts.

Working Hours: The standard working hours are likely around 40 hours per week, typical for a full-time role. The "Hybrid" work arrangement suggests a flexible schedule that balances in-office collaboration with remote work, potentially allowing for some autonomy in managing daily tasks, which is beneficial for coordinating research activities.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for mid-level operations roles in Gurugram, India, adjusted for specialized skills. The benefits package is comprehensive, with a notable emphasis on work-life balance and employee wellbeing, including the unique "Work From Anywhere" program.

🎯 Team & Company Context

🏢 Company Culture

Industry: Publishing, Media, Information Services, and Data Analytics. The Economist Group operates across diverse sectors including journalism, business intelligence, and education, all underpinned by rigorous analysis and global expertise. Company Size: The Economist Group is a large, established organization. While specific employee numbers fluctuate, it operates globally with a significant workforce, indicating a structured environment with established processes. Founded: The Economist newspaper was founded in 1843, giving the Group a long history of independence, innovation, and analytical rigor. This legacy shapes its culture, emphasizing depth, integrity, and a forward-looking perspective.

Team Structure:

• UX/Product Team: The UX Research Operations Coordinator will be part of a globally dispersed, cross-functional team comprising Researchers, Product Designers, Product Managers, and Engineers. This structure fosters collaboration and shared ownership of product experiences.
• Reporting Structure: Likely reports into a Head of UX Research, UX Manager, or a senior UX Researcher, depending on the team's specific hierarchy.
• Cross-Functional Collaboration: High emphasis on collaboration, with regular interaction expected across product development disciplines to ensure research insights effectively inform strategy and execution.

Methodology:

• Data-Driven Insights: A core methodology is the use of analytical rigor and evidence-based insights to understand complex issues and drive decision-making.
• User-Centric Design: The team aims to improve digital product experiences by deeply understanding user needs through research.
• Agile Development: Likely employs agile methodologies, requiring flexibility and iterative improvements based on continuous feedback and research.

Company Website: https://www.economistgroup.com/

📝 Enhancement Note: The Economist Group's heritage of independence and rigor suggests a culture that values intellectual curiosity, precision, and a commitment to quality. The emphasis on a globally dispersed, collaborative team indicates a need for strong communication and remote work proficiency.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level specialist within the UX Research Operations domain. It requires a solid understanding of research processes and operational best practices, with the potential to become a subject matter expert in ResearchOps for the B2B subscription service.

Reporting Structure: Typically, this role would report to a senior member of the UX or Product team, such as a UX Research Manager or Lead UX Researcher. This provides mentorship and guidance while allowing for independent execution of operational tasks.

Operations Impact: The UX Research Operations Coordinator plays a vital role in ensuring the efficiency, scalability, and impact of user research. By streamlining recruitment, managing insights, and ensuring compliance, this role directly contributes to:

• Informed Product Decisions: Enabling product teams to make data-driven decisions based on reliable user insights.
• Improved User Experience: Facilitating research that leads to better understanding and enhancement of the B2B subscription service.
• Operational Efficiency: Reducing the administrative burden on researchers, allowing them to focus on strategic insights.
• Risk Mitigation: Ensuring compliance with data privacy regulations, protecting the company and its users.

Growth Opportunities:

• Specialization: Deepen expertise in Research Operations, becoming a go-to person for best practices, tools, and participant management.
• Broader Research Involvement: With experience, may have opportunities to contribute more directly to research design or analysis.
• Process Development: Lead initiatives to further optimize research operations processes and tool stacks.
• Mentorship: As the team grows, potential to mentor junior team members or interns in operational tasks.
• Cross-functional Exposure: Gain deeper understanding of product management, UX design, and engineering processes through close collaboration.

📝 Enhancement Note: This role offers a clear path for specialization within the growing field of ResearchOps. The impact is tangible, directly influencing the quality and efficiency of user research, which in turn drives product strategy and user satisfaction.

🌐 Work Environment

Office Type: The role is designated as Hybrid, indicating a blend of on-site and remote work. This suggests a modern office environment that supports collaboration and focused work, with the flexibility for remote arrangements. Office Location(s): Gurugram, Haryana, India. This location is a significant business and technology hub, offering access to talent and resources.

Workspace Context:

• Collaborative Spaces: The office likely features collaborative zones, meeting rooms, and potentially dedicated project spaces to facilitate teamwork with researchers, designers, and product managers.
• Technology & Tools: Access to a robust technology infrastructure, including necessary software for research operations, communication platforms, and potentially dedicated workstations.
• Team Interaction: Opportunities for regular in-person interaction with the local or regional product and design teams, fostering strong working relationships and spontaneous idea exchange.

Work Schedule: The hybrid model likely offers flexibility in terms of daily scheduling, allowing individuals to manage their time effectively to coordinate research participant availability across different time zones and balance project deadlines with personal commitments.

📝 Enhancement Note: The hybrid nature of the role in Gurugram suggests a dynamic work environment that balances the benefits of in-person collaboration with the flexibility of remote work, ideal for coordinating complex, distributed research operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume to assess basic qualifications and alignment with the role.
• Hiring Manager Interview: A more in-depth discussion with the hiring manager to explore your experience in ResearchOps, B2B environments, and understanding of research methodologies.
• Skills Assessment/Case Study: You may be asked to complete a short exercise or case study focused on a specific ResearchOps challenge (e.g., designing a recruitment plan, outlining a knowledge management strategy, or addressing a compliance scenario).
• Cross-functional Team Interview: An interview with potential colleagues (e.g., UX Researchers, Product Designers, Product Managers) to evaluate your collaboration style, communication skills, and ability to integrate into the team.
• Final Interview: Potentially with a senior leader to discuss your strategic fit, long-term potential, and address any final questions.

Portfolio Review Tips:

• Focus on Operations: Curate examples that highlight your operational skills: recruitment strategies, participant management processes, knowledge base structure, and compliance protocols.
• Showcase Process Improvement: Include a case study detailing a time you improved an operational process. Quantify the impact if possible (e.g., reduced recruitment time by X%, increased participant pool diversity by Y%).
• Demonstrate Compliance Understanding: Provide anonymized examples of consent forms, data handling guidelines, or how you ensured GDPR compliance in a project.
• Highlight Collaboration: Explain how your operational support enabled researchers and designers to be more effective.
• Tailor to B2B: If possible, use examples relevant to B2B research contexts, emphasizing the unique challenges and requirements.

Challenge Preparation:

• ResearchOps Scenarios: Be prepared for hypothetical scenarios related to participant recruitment bottlenecks, managing a large participant panel, organizing research findings, or ensuring ethical data handling.
• Tool Proficiency: Be ready to discuss your experience with specific ResearchOps tools (e.g., participant recruitment platforms, survey tools, knowledge management systems).
• Process Thinking: Articulate your approach to designing, documenting, and optimizing operational processes.

📝 Enhancement Note: The emphasis on a portfolio and potential case study suggests the company values practical demonstration of skills. Candidates should prepare to show not just what they've done, but how they've done it, with a focus on operational efficiency and strategic support for research.

🛠 Tools & Technology Stack

Primary Tools:

• Participant Recruitment & Management: Platforms like UserTesting, Lookback, Respondent.io, or internal CRM/database systems for managing participant panels.
• Collaboration & Communication: Slack, Microsoft Teams, Zoom for team communication and remote collaboration.
• Project Management: Tools such as Jira, Asana, Trello, or Monday.com for tracking research projects and tasks.
• Documentation & Knowledge Management: Confluence, Notion, Google Workspace (Docs, Sheets), or similar platforms for creating and organizing research insights and process documentation.

Analytics & Reporting:

• Survey Tools: SurveyMonkey, Typeform, Google Forms for participant screening and feedback collection.
• Data Analysis (Basic): Familiarity with Excel/Google Sheets for basic data manipulation and reporting of recruitment metrics.
• Insight Synthesis Tools: Potentially Miro or Mural for collaborative synthesis of qualitative data.

CRM & Automation:

• CRM (for Participant Database): Experience with CRM systems (e.g., Salesforce, HubSpot) if used to manage a participant panel or customer data relevant to recruitment.
• Automation (Potential): Familiarity with workflow automation tools (e.g., Zapier, Make) could be beneficial for streamlining recruitment or data entry processes.

📝 Enhancement Note: While the specific stack isn't detailed, the role implies a need for proficiency in tools commonly used for participant management, knowledge sharing, and cross-functional collaboration. Familiarity with survey platforms and basic data handling is also essential.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A core value is leveraging insights from user research and operational data to inform strategic choices and product development.
• Efficiency & Scalability: Emphasis on creating streamlined, repeatable processes that allow the research function to operate effectively and scale with demand.
• Collaboration & Transparency: Fostering an environment where information is shared openly, and teams work together seamlessly, bridging gaps between research and product/design.
• User-Centricity: A fundamental commitment to understanding and advocating for the user's needs and experience in all product decisions.
• Integrity & Rigor: Upholding high standards of research ethics, data privacy, and analytical accuracy, reflecting the company's legacy.

Collaboration Style:

• Cross-Functional Integration: The team operates collaboratively, with close partnerships between UX Research, Product Design, Product Management, and Engineering. This requires proactive communication and a shared understanding of project goals.
• Process Feedback Loop: An open culture where processes are regularly reviewed and improved based on feedback from team members.
• Knowledge Sharing: A culture that encourages sharing research findings, operational best practices, and lessons learned across the team and wider organization.

📝 Enhancement Note: The values of The Economist Group—independence, rigor, and driving progress—likely permeate the product and UX teams. For this role, expect a culture that values meticulous operational execution, ethical data handling, and a commitment to using research to achieve tangible improvements.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Research Operations: As the B2B subscription service grows, there will be increasing demand for user research, requiring continuous optimization of recruitment and operational processes.
• Maintaining Data Privacy Compliance: Navigating evolving data privacy regulations (like GDPR) and ensuring strict adherence across all research activities can be complex.
• Managing a Global, Dispersed Team: Coordinating research operations and insight dissemination across different time zones and cultural contexts requires strong organizational and communication skills.
• Integrating Insights into Product Development: Ensuring that research findings are effectively translated into actionable insights that drive product changes can be a persistent challenge.
• Tool Stack Optimization: Selecting, implementing, and managing the right set of tools to support efficient research operations.

Learning & Development Opportunities:

• Deep Dive into ResearchOps: Become an expert in the specialized field of Research Operations, learning about advanced recruitment strategies, panel management, and tooling.
• Industry Compliance Knowledge: Gain in-depth understanding of data privacy laws and their practical application in research settings.
• Cross-Functional Skill Building: Develop a strong understanding of product development lifecycles, UX design principles, and agile methodologies through daily collaboration.
• Process Improvement Leadership: Opportunities to lead projects focused on enhancing research operational efficiency and effectiveness.
• Exposure to Diverse Research: Work with a variety of research methods and contribute to understanding the needs of a sophisticated B2B audience.

📝 Enhancement Note: This role offers significant growth potential within the specialized domain of Research Operations. The challenges are inherent to scaling a research function in a growing B2B product environment, providing ample opportunity for skill development and career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience managing participant recruitment for B2B user research. What challenges did you face, and how did you overcome them?" (Focus on your process, screening criteria, and problem-solving.)
• "How would you approach building and managing a user knowledge bank for a B2B subscription service? What tools and processes would you consider?" (Highlight your organizational skills, understanding of information architecture, and collaboration strategies.)
• "Walk me through how you ensure data privacy compliance (e.g., GDPR) in a user research project, from consent to data storage and deletion." (Demonstrate your understanding of legal requirements and ethical research practices.)
• "Imagine our recruitment process is taking too long. What steps would you take to diagnose the issue and improve efficiency?" (Show your analytical and process improvement mindset.)

Company & Culture Questions:

• "What interests you about The Economist Group and our B2B subscription service?" (Research the company's mission, products, and target audience.)
• "How do you approach collaborating with UX Researchers, Product Designers, and Product Managers?" (Emphasize your communication style and ability to integrate into a cross-functional team.)
• "How do you stay updated on best practices in User Research Operations and data privacy?" (Show your commitment to continuous learning.)

Portfolio Presentation Strategy:

• Structure Your Examples: Organize your portfolio by key ResearchOps functions (Recruitment, Governance, Knowledge Management, Process Improvement).
• Quantify Impact: For process improvement examples, use metrics whenever possible (e.g., "Reduced participant scheduling time by 20%," "Increased response rate for screening surveys by 15%").
• Explain Your Role: Clearly articulate your specific contributions and responsibilities in each project.
• Highlight Compliance: Ensure examples of your work demonstrate a strong understanding of data privacy and ethical research standards.
• Be Ready for Q&A: Anticipate questions about your decision-making process, challenges faced, and how you would adapt your methods to The Economist Group's specific context.

📝 Enhancement Note: Preparation should focus on demonstrating operational expertise, a proactive approach to problem-solving, and a solid understanding of compliance within the B2B user research context. The portfolio is key to showcasing practical application of these skills.

📌 Application Steps

To apply for this UX Research Operations Coordinator position:

• Submit your application through The Economist Group's careers portal via the provided job link.
• Tailor Your Resume: Highlight specific achievements and responsibilities related to user research operations, participant management, data privacy compliance, and knowledge management. Use keywords from the job description.
• Prepare Your Portfolio: Curate a selection of your best work that showcases your operational process design, efficiency improvements, compliance protocols, and participant management strategies, particularly from B2B contexts if available.
• Research The Economist Group: Understand their B2B offerings, target audience, and company mission to articulate your interest and how your skills align with their goals.
• Practice Interview Responses: Prepare answers for common ResearchOps and behavioral questions, focusing on your experience, problem-solving approach, and collaborative skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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