UX Manager

📍 Job Overview

Job Title: UX Manager

Company: SupplyHouse.com

Location: Remote (United States)

Job Type: Full-Time

Category: User Experience / Design Leadership

Date Posted: 2026-01-16

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Fully Remote (with required travel)

🚀 Role Summary

• Lead and mentor a team of User Experience (UX) Designers, fostering a culture of creativity, collaboration, and process excellence within the Customer Experience team.

• Drive the strategic vision for customer-centered e-commerce experiences, translating business goals into intuitive and engaging digital products.

• Establish and scale design standards, processes, and best practices to elevate the overall UX quality across SupplyHouse.com's digital platforms.

• Utilize a data-driven approach, leveraging customer insights, research, and analytics to inform design decisions and measure their impact on key business outcomes like engagement and conversion.

• Balance strategic leadership responsibilities with hands-on design contributions for critical initiatives, ensuring the team's output aligns with user needs and business objectives.

📝 Enhancement Note: This role is for a seasoned UX professional who can wear multiple hats – a leader, a strategist, and a hands-on contributor. The emphasis on e-commerce and customer-centricity suggests a focus on driving tangible business results through design. The requirement for travel to headquarters indicates a need for strong interpersonal and communication skills beyond remote collaboration.

📈 Primary Responsibilities

• Team Management & Development:

  • Manage, mentor, and develop a team of UX designers, providing guidance on design craft, strategic thinking, and career growth.
  • Foster a collaborative and innovative design environment that encourages continuous learning and improvement.
  • Conduct performance reviews, set goals, and provide constructive feedback to team members.

• Strategic Design Leadership:

  • Partner closely with the Director of Customer Experience, Product Management, Engineering, and Marketing to define and execute the UX vision for the e-commerce platform.
  • Champion customer-centricity across all digital touchpoints, ensuring a seamless and intuitive user journey from discovery to post-purchase.
  • Translate complex business requirements and user needs into actionable design strategies and roadmaps.

• Process & Standards Establishment:

  • Define and implement scalable design standards, design systems, and best practices to ensure consistency and quality across all user interfaces.
  • Establish efficient design workflows, from research and ideation to prototyping, testing, and handoff to development.
  • Select and manage design tools and technologies to optimize the team's productivity and output.

• Data-Informed Design & Impact Measurement:

  • Leverage user research methodologies (e.g., interviews, surveys, usability testing) and quantitative data (e.g., analytics, A/B testing results) to understand user behavior and identify opportunities for improvement.
  • Measure the impact of UX initiatives on key performance indicators (KPIs) such as conversion rates, customer satisfaction (CSAT), Net Promoter Score (NPS), and task completion rates.
  • Present design strategies, findings, and outcomes to stakeholders at all levels, effectively communicating the value of UX to business objectives.

• Hands-On Design Contribution:

  • Contribute directly to critical design projects, creating wireframes, prototypes, and high-fidelity mockups as needed.
  • Provide design critiques and guidance on complex design challenges, ensuring the team's work meets high standards.
  • Maintain a deep understanding of current UX/UI trends, technologies, and best practices.

• Cross-Functional Collaboration & Advocacy:

  • Act as a strong advocate for the user, ensuring accessibility, usability, and inclusivity are prioritized in all design decisions.

  • Collaborate effectively with cross-functional teams, building strong relationships and fostering a shared understanding of UX goals.

  • Communicate design vision and rationale clearly and persuasively to influence product and business decisions.

📝 Enhancement Note: The responsibilities highlight a dual focus on people management and strategic design execution. The emphasis on "scaling high-performing design teams" and "establishing scalable processes" indicates a need for someone who can build and optimize the UX function. The explicit mention of measuring impact on "business outcomes" and influencing "business and product decisions" underscores the role's strategic importance and its connection to revenue generation.

🎓 Skills & Qualifications

Education:

Experience:

• 6+ years of progressive experience in UX/UI design.

• Minimum of 3+ years in a dedicated leadership or management role, with a proven track record of scaling and managing high-performing design teams.

Required Skills:

• UX Strategy & Leadership: Proven ability to set design vision, strategy, and direction for complex digital products, particularly within an e-commerce context. Strong leadership skills, including coaching, mentoring, performance management, and team development.

• User Research & Analysis: Expertise in planning and conducting user research (e.g., user interviews, usability testing, surveys) and translating research findings into actionable design insights. Ability to interpret analytics data to inform design decisions.

• Design Execution & Prototyping: Hands-on proficiency with modern design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, or similar. Ability to create wireframes, user flows, interactive prototypes, and high-fidelity mockups.

• Communication & Storytelling: Exceptional communication, presentation, and storytelling skills, with the ability to articulate design rationale, influence stakeholders at all levels, and advocate for user needs effectively.

• Accessibility & Inclusive Design: Deep understanding and practical application of accessibility standards (WCAG) and inclusive design principles to ensure products are usable by everyone.

• E-Commerce UX Acumen: Specific experience and a strong portfolio showcasing successful e-commerce UX design projects that have driven measurable business results.

Preferred Skills:

• Experience with design systems and their implementation.

• Familiarity with Agile/Scrum development methodologies.

• Experience working in a fast-paced, high-growth e-commerce environment.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate collaboration with engineering teams.

• Experience with A/B testing and conversion rate optimization (CRO) strategies.

📝 Enhancement Note: The requirements emphasize both strategic leadership and hands-on design capabilities, with a strong focus on e-commerce success metrics. The "6+ years of UX/UI design experience, with at least 3+ years in a leadership role" aligns with a mid-to-senior level management position. The specific mention of e-commerce success and influencing "business and product decisions" points towards a candidate who understands the commercial impact of design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• E-Commerce Case Studies: A portfolio that prominently features detailed case studies of e-commerce projects. Each case study should clearly articulate the problem, your role, the design process followed, key decisions made, and the measurable impact on business goals (e.g., increased conversion rates, improved user satisfaction, reduced bounce rates).

• Leadership & Team Impact: Evidence of your leadership capabilities, showcasing how you've mentored, managed, and developed design teams. This could include examples of team process improvements, skill development initiatives, or successful cross-functional project leadership.

• Process & Methodology Documentation: Examples demonstrating your approach to UX strategy, user research, information architecture, interaction design, and usability testing. Showcasing your ability to establish and refine design processes is crucial.

• Design System/Standards Examples: If applicable, include examples of contributions to or leadership in the development and implementation of design systems or style guides, demonstrating a commitment to scalable design solutions.

• Problem-Solving & Innovation: Projects that highlight your ability to tackle complex UX challenges, innovate on user-centric solutions, and adapt to evolving business needs.

Process Documentation:

• User-Centered Design Workflow: Showcase your understanding and implementation of a robust user-centered design process, from discovery and research through to iteration and launch.

• Cross-Functional Collaboration Protocols: Illustrate how you facilitate collaboration with Product Management, Engineering, Marketing, and other stakeholders, detailing communication strategies and feedback loops.

• Design System Governance: If applicable, provide insights into how you would maintain and evolve a design system to ensure its continued relevance and effectiveness.

• Metrics & Measurement Frameworks: Demonstrate your approach to defining and tracking UX metrics, and how this data informs ongoing design optimization and strategy.

📝 Enhancement Note: Given the managerial and strategic nature of the role, the portfolio should not just showcase individual design skills but also leadership, process optimization, and the ability to drive business outcomes through UX. The emphasis on "scalable processes" and "measuring impact" requires candidates to demonstrate a structured and results-oriented approach.

💵 Compensation & Benefits

Salary Range: $125,000 – $155,000 per year.

Benefits:

• Comprehensive Health Coverage: Affordable medical, dental, vision insurance, and voluntary life insurance options.

• Retirement Savings: 401(k) plan with a company match of up to 4%.

• Paid Time Off: Generous paid vacation, sick time, and holidays to support work-life balance.

• Insurance & Disability: Company-paid basic life insurance and long-term disability coverage.

• Financial Wellness: Flexible Spending Account (FSA) for healthcare and dependent care expenses.

• Employee Assistance Program (EAP): Confidential support for mental health, financial planning, and legal matters.

• Remote Work Support: Company-provided equipment and a one-time $250 work-from-home stipend to enhance the remote setup.

• Professional Development: Annual budget of $750 for professional development, training, and continuous learning.

• Lifestyle Perks: $25 monthly Grubhub credit and discounted auto, home, and pet insurance programs.

• Recognition & Ownership: Company rewards and recognition program, plus an "Ownership for All" program that financially benefits team members from company growth.

Working Hours:

• Monday through Friday, 8:00 a.m. to 5:00 p.m. (local time to employee's timezone), with flexibility.

• This is a full-time, exempt position.

📝 Enhancement Note: The salary range is competitive for a UX Manager role with leadership responsibilities in the US. The extensive benefits package, particularly the remote work stipend, professional development budget, and the unique "Ownership for All" program, highlights SupplyHouse.com's commitment to employee well-being and long-term engagement. The mention of time zone flexibility is a positive for remote employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, specializing in HVAC, plumbing, heating, and electrical supplies.

Company Size: The description doesn't specify, but the number of listed states for remote employees and the comprehensive benefits suggest a mid-sized to large organization with established HR and operational functions.

Founded: Since 2004.

Team Structure:

• Customer Experience Team: This role reports into the Director of Customer Experience. The UX Manager will lead a team of UX designers within this department.

• Cross-Functional Collaboration: The UX Manager will partner closely with Product, Engineering, and Marketing teams, indicating a collaborative, matrixed environment where design is integrated into the product development lifecycle.

• Reporting: The UX Manager reports to the Director of Customer Experience, signifying a clear leadership hierarchy within the customer experience domain.

Methodology:

• Customer-Centric Approach: The company emphasizes a "people first" culture and a commitment to delivering best-in-class, customer-centric experiences.

• Core Values: The company operates under the core values of Generosity, Respect, Innovation, Teamwork, and GRIT. These values are expected to influence daily operations, decision-making, and team interactions.

• Data-Driven Insights: The role explicitly requires leveraging research, customer insights, and analytics to guide design decisions, indicating a data-informed approach to product development and user experience.

• Continuous Improvement: The company fosters a culture of continuous improvement, encouraging employees to reach their full potential and embrace new challenges.

Company Website: https://www.supplyhouse.com/our-company

📝 Enhancement Note: The company culture is strongly rooted in its core values (GRIT) and a commitment to its employees ("people come first"). The e-commerce focus means the UX Manager will be instrumental in driving online sales and customer loyalty. The mention of specific values like "Generosity" and "Innovation" suggests these are actively promoted and integrated into the work environment.

📈 Career & Growth Analysis

Operations Career Level: This position is a management-level role within the User Experience and Customer Experience function. It requires both strategic leadership and the ability to manage and develop a team. The scope includes defining and executing the vision for customer-centered e-commerce experiences, setting design standards, and influencing product and business decisions.

Reporting Structure:

• Reports to the Director of Customer Experience.

• Manages a team of UX Designers.

Operations Impact:

• Revenue Generation: By improving the e-commerce experience, this role directly impacts conversion rates, average order value, and customer lifetime value, thereby contributing significantly to revenue growth.

• Customer Loyalty & Brand Perception: A seamless and intuitive user experience builds trust, strengthens brand loyalty, and enhances the overall perception of SupplyHouse.com as a customer-centric organization.

• Operational Efficiency: Establishing scalable design processes and standards can lead to more efficient product development cycles and a more cohesive digital product portfolio.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Director-level role within Customer Experience or Product, overseeing larger teams or broader strategic initiatives.

• Strategic Influence: Opportunity to take on more significant strategic responsibilities, influencing the company's digital roadmap and long-term customer engagement strategies.

• Skill Development: Access to a $750 annual professional development budget allows for continuous learning in UX, leadership, e-commerce trends, and related fields through courses, conferences, or certifications.

• Cross-Functional Expertise: Deepening understanding and collaboration with Product Management, Engineering, and Marketing can lead to broader career opportunities within the tech and e-commerce sectors.

• Impactful Projects: The role offers the chance to lead high-impact projects that shape the digital experience for a large customer base in a growing e-commerce sector.

📝 Enhancement Note: This role offers a clear path for career progression within UX leadership and broader customer experience management. The emphasis on impacting revenue and customer loyalty highlights the strategic importance of the UX function within SupplyHouse.com. The professional development budget is a tangible benefit for career growth.

🌐 Work Environment

Office Type: Fully Remote, with a requirement for 6 in-person visits per year to the headquarters in Melville, NY.

Office Location(s): Headquarters in Melville, NY. Employees must reside in or be willing to relocate to Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

Workspace Context:

• Remote Flexibility: The role is designed for remote work, offering flexibility in terms of location within approved states. Employees are expected to maintain a distraction-free home office environment.

• Collaborative Tools: While not explicitly stated, a remote UX team will likely utilize collaboration tools such as Slack, Microsoft Teams, Zoom, and project management software (e.g., Jira, Asana).

• In-Person Collaboration: The requirement for 6 annual trips to headquarters facilitates in-person team building, strategic planning sessions, and deeper relationship building with cross-functional teams. Travel expenses are reimbursed.

• Company Culture Integration: The company emphasizes its values (GRIT) and encourages employee voice through town halls and 1:1s, suggesting an inclusive and communicative remote work environment.

Work Schedule:

• Standard business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.

• Time zone flexibility is noted, accommodating a distributed team.

• This is a full-time, exempt position.

📝 Enhancement Note: The hybrid remote model, with mandatory on-site visits, is a key aspect of the work environment. This offers the benefits of remote work while ensuring opportunities for crucial in-person collaboration and team cohesion. Candidates should be comfortable with occasional travel and maintaining a professional remote workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen with an HR representative or recruiter to assess basic qualifications, cultural fit, and salary expectations.

• Hiring Manager Interview: Conversation with the Director of Customer Experience to dive deeper into leadership experience, strategic thinking, and team management philosophy.

• Portfolio Review & Presentation: A dedicated session where candidates present their portfolio, showcasing key case studies, leadership experience, and design process. This is a critical stage for demonstrating hands-on skills and strategic impact.

• Cross-Functional Interviews: Interviews with key stakeholders from Product, Engineering, and Marketing to assess collaboration skills, communication effectiveness, and ability to influence across departments.

• Team Interviews: Potentially an interview with members of the UX team to gauge team fit and leadership style from the perspective of direct reports.

• Final Interview/Offer: A final discussion, possibly with a senior leader, followed by an offer.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest e-commerce UX projects that best demonstrate your leadership, strategic thinking, and ability to drive business results.

• Focus on Impact: For each case study, clearly articulate the business problem, the user needs, your specific role and contributions, the design process followed, and most importantly, the quantifiable outcomes (e.g., metrics, ROI).

• Showcase Leadership: Include examples of how you've mentored designers, improved team processes, or led cross-functional initiatives.

• Tell a Story: Structure your presentation like a narrative, guiding the interviewers through the problem, your solution, and the impact. Be prepared to discuss challenges and lessons learned.

• Be Prepared for Questions: Anticipate questions about your leadership style, how you handle conflict, your approach to accessibility, and how you leverage data in design.

• Highlight Process: Clearly explain your design methodology, from research and ideation to testing and iteration.

Challenge Preparation:

• Design Exercise: Be prepared for a potential design exercise or case study that may be given to solve within a set timeframe. This could involve critiquing an existing experience, proposing solutions for a new feature, or outlining a UX strategy.

• Strategic Thinking: Practice articulating your approach to developing a UX strategy for an e-commerce business. Consider how you would prioritize initiatives, measure success, and align with business goals.

• Stakeholder Management: Prepare examples of how you have influenced stakeholders, managed competing priorities, and communicated complex design concepts to non-design audiences.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge indicates a strong focus on practical skills and strategic application. Candidates should prepare to present tangible evidence of their impact and leadership. The inclusion of cross-functional interviews suggests the company values strong collaborative working relationships.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (proficiency required in at least one, preferably multiple).

• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace (Docs, Sheets, Slides).

• Project Management: Jira, Asana, Trello, or similar tools for managing design workflows and sprints.

Analytics & Reporting:

• Web Analytics Platforms: Google Analytics, Adobe Analytics, or similar for tracking user behavior and site performance.

• User Research Platforms: Tools for conducting surveys, interviews, and usability testing (e.g., UserTesting.com, SurveyMonkey, Typeform, Lookback).

• A/B Testing Tools: Optimizely, VWO, Google Optimize, or similar for experimentation and conversion rate optimization.

CRM & Automation:

• While not directly managed by UX, familiarity with CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms can be beneficial for understanding the broader customer journey and data flow.

📝 Enhancement Note: Proficiency with modern design tools like Figma is essential. The role also requires strong analytical skills and experience with user research and analytics platforms to support a data-driven design approach. Familiarity with project management tools is crucial for managing team workflows.

👥 Team Culture & Values

Operations Values:

• Generosity: Contributing positively to the team and the company, sharing knowledge, and supporting colleagues.

• Respect: Valuing diverse perspectives, treating all individuals with dignity, and fostering an inclusive environment.

• Innovation: Encouraging new ideas, embracing experimentation, and continuously seeking better ways to solve problems and improve user experiences.

• Teamwork: Collaborating effectively across departments, supporting shared goals, and fostering a sense of collective responsibility for success.

• GRIT: Demonstrating perseverance, resilience, and a strong work ethic in the face of challenges, with a focus on achieving long-term objectives.

Collaboration Style:

• Cross-Functional Integration: The UX Manager is expected to be a key collaborator, working closely with Product, Engineering, and Marketing to ensure a unified vision and execution.

• Open Communication: The company emphasizes listening to employees and encourages an open exchange of ideas through town halls, 1:1s, and feedback mechanisms.

• Data-Driven Decision Making: Collaboration is expected to be informed by data and user insights, fostering a rational and objective approach to problem-solving.

• Customer Advocacy: A shared commitment to the customer experience is likely a cornerstone of collaboration, ensuring all teams are aligned on delivering value to users.

📝 Enhancement Note: The company's core values (GRIT) are central to its culture and should be reflected in how candidates approach their work and interactions. The emphasis on teamwork and cross-functional collaboration is vital for a UX Manager who needs to align diverse stakeholders around a shared user experience vision.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic Vision with Execution: Effectively managing a team while also contributing hands-on to design and ensuring strategic alignment with business goals can be demanding.

• Scaling Design Processes: Establishing and maintaining scalable design processes, standards, and potentially a design system in a growing e-commerce environment requires continuous effort and adaptation.

• Influencing Stakeholders: Persuading and aligning various departments (Product, Engineering, Marketing) around UX priorities and design decisions, especially when priorities may conflict.

• Remote Team Management: Leading and motivating a remote design team to maintain high performance, creativity, and team cohesion requires strong communication and engagement strategies.

• Measuring UX Impact: Quantifying the ROI of UX initiatives and consistently demonstrating their value to the business can be an ongoing challenge.

Learning & Development Opportunities:

• Leadership Acumen: Developing advanced team management, coaching, and strategic planning skills through direct experience and potential mentorship.

• E-commerce Growth: Gaining deep expertise in e-commerce UX, conversion rate optimization, and customer journey mapping within a thriving online retail environment.

• Cross-Functional Collaboration: Enhancing skills in stakeholder management, influencing, and strategic alignment with product development and marketing functions.

• Professional Development Budget: Utilizing the $750 annual budget for courses, certifications (e.g., Nielsen Norman Group, Interaction Design Foundation), conferences, or industry publications to stay ahead of UX trends.

• Impactful Projects: Contributing to projects that directly influence revenue and customer loyalty, offering significant professional satisfaction and resume-building experience.

📝 Enhancement Note: The challenges presented are typical for a UX Manager role in a growing company, particularly in the e-commerce space. The opportunities for growth are substantial, offering a clear path towards senior leadership and strategic impact, supported by a dedicated professional development budget.

💡 Interview Preparation

Strategy Questions:

• "How would you approach developing a UX strategy for an e-commerce platform aiming to increase customer retention?"

• "Describe your process for prioritizing UX initiatives when faced with competing business and user needs."

• "How do you measure the success of UX design within an e-commerce context, and what KPIs do you focus on?"

Company & Culture Questions:

• "Based on our company values (GRIT), how would you foster a similar culture within your UX team?"

• "How do you ensure your remote team feels connected and engaged?"

• "What are your thoughts on our approach to customer service, and how can UX enhance that?"

Portfolio Presentation Strategy:

• Structure: Begin with an overview of your career and leadership philosophy. Then, deep-dive into 2-3 e-commerce case studies, focusing on problem, solution, process, and impact. Conclude with how your skills align with the role and company values.

• Quantify Impact: For each case study, be ready to present specific metrics and ROI. Use visuals (mockups, user flows, data charts) to support your narrative.

• Highlight Leadership: Weave in examples of your team management and mentorship throughout your case studies or dedicate a section to your leadership approach.

• Address Challenges: Be prepared to discuss any challenges encountered during projects and how you overcame them, demonstrating resilience and problem-solving skills.

• Engage the Audience: Make your presentation interactive by pausing for questions and being ready to elaborate on specific aspects of your work.

📝 Enhancement Note: Candidates should prepare to articulate their strategic thinking, leadership style, and ability to drive measurable results in an e-commerce setting. Demonstrating an understanding of SupplyHouse.com's values and culture will be crucial. The portfolio presentation is a key opportunity to showcase practical experience and strategic vision.

📌 Application Steps

To apply for this UX Manager position:

• Submit your application through the provided link on the Greenhouse platform.

• Tailor your Resume: Highlight your experience in e-commerce UX, team leadership, user research, data-driven design, and cross-functional collaboration. Use keywords from the job description and emphasize quantifiable achievements.

• Curate Your Portfolio: Select your strongest 3-4 e-commerce UX case studies that showcase leadership, strategic impact, and measurable business results. Ensure clear articulation of your role, process, and outcomes.

• Prepare for the Interview: Research SupplyHouse.com's values (GRIT), products, and customer base. Practice answering strategy, leadership, and behavioral questions, and be ready to present your portfolio confidently.

• Understand Remote Work Expectations: Be prepared to discuss your experience with remote work, your home office setup, and your ability to travel to headquarters as required.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. Ensure your application materials reflect your original work, as per the company's policy on AI tool usage.