UX Designer / Researcher

📍 Job Overview

Job Title: UX Designer / Researcher

Company: ONEGLOBE LLC

Location: Washington, DC

Job Type: Full-Time

Category: User Experience (UX) / Design Operations

Date Posted: 2026-02-12T02:18:38

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive user-centered design initiatives by conducting in-depth user research and translating insights into actionable product and service enhancements.

• Analyze user feedback from various channels, including surveys and direct research sessions, to identify key trends, pain points, and opportunities for improving the financial management experience for Veterans and their families.

• Develop critical user artifacts such as personas and journey maps to effectively communicate user needs and behaviors to cross-functional teams.

• Collaborate closely with product owners and UX designers to ensure research findings are seamlessly integrated into the product development lifecycle, fostering a culture of data-driven decision-making.

• Synthesize complex qualitative and quantitative data into clear, concise reports and presentations for stakeholders, influencing product strategy and design direction.

📝 Enhancement Note: This role is specifically focused on UX Research within the context of financial management for Veterans and their families, indicating a need for empathy and sensitivity in research interactions. The emphasis on "actionable recommendations" suggests a strong requirement for translating research findings into tangible product improvements.

📈 Primary Responsibilities

• Plan, execute, and analyze user research activities, including user interviews, usability testing, and focus groups, to gather comprehensive user insights.

• Conduct monthly reviews and synthesis of user feedback surveys from platforms like Medallia, identifying recurring themes, pain points, and emerging trends.

• Prepare and deliver compelling reports and presentations that clearly articulate research findings, key insights, and strategic recommendations to product teams and leadership.

• Create and maintain detailed user personas, user journey maps, and other research artifacts to represent the target audience and their interactions with the product.

• Partner effectively with product managers, UX designers, and development teams to ensure research insights are embedded throughout the product design and development process.

• Actively listen and validate user concerns during research sessions, particularly when discussing sensitive topics like finance and debt, to ensure a positive and supportive research experience.

• Contribute to the continuous improvement of research methodologies and best practices within the UX team.

📝 Enhancement Note: The responsibilities highlight a blend of direct user interaction, data analysis, and cross-functional communication, typical of a mid-level UX Researcher role. The specific mention of "financial management experience" and "Veterans and their families" suggests a specialized domain focus requiring domain-specific understanding or a strong capacity for learning it.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design, Computer Science, or a related field.

Experience: Minimum of 3-5 years of professional experience in UX research, with a proven track record of applying both qualitative and quantitative research methods to product development.

Required Skills:

• Demonstrated expertise in designing and conducting user research sessions, including interviews, usability testing, and surveys.

• Strong proficiency in qualitative and quantitative data analysis, with the ability to synthesize large volumes of information from multiple sources.

• Excellent written and verbal communication skills, with a proven ability to present complex research findings clearly and persuasively to diverse audiences.

• Experience developing user personas, journey maps, and other research artifacts to clearly communicate user needs and behaviors.

• Proven ability to collaborate effectively within cross-functional teams, including product managers, UX designers, and developers.

• Active listening skills and a demonstrated ability to handle sensitive topics with empathy and professionalism.

Preferred Skills:

• Experience with specific survey platforms (e.g., Medallia).

• Familiarity with financial management concepts or the ability to quickly gain domain expertise.

• Experience working within government or public sector projects.

• Proficiency in UX research tools and analytics software.

• Experience in A/B testing and experimental design for research validation.

📝 Enhancement Note: The requirement for U.S. Citizenship is a critical screening factor due to potential government or sensitive data involvement. The emphasis on "listening and validating user concerns" for finance-related topics points to a need for candidates with strong interpersonal skills and empathy, beyond just technical research abilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 distinct UX research projects that demonstrate your end-to-end research process, from initial problem definition to actionable insights and impact.

• Include examples of various research methodologies employed (e.g., interviews, usability tests, surveys, contextual inquiries) and explain why each was appropriate for the project.

• Present clear examples of user personas and journey maps developed, highlighting how these artifacts informed design decisions and product strategy.

• Demonstrate your ability to synthesize complex qualitative and quantitative data into concise, impactful findings and provide clear, actionable recommendations.

Process Documentation:

• Provide documentation or case studies detailing your approach to planning and executing user research initiatives.

• Illustrate your methods for analyzing and synthesizing research data, including how you identify patterns and extract key insights.

• Showcase examples of how you have collaborated with design and product teams, including how you present findings and influence product roadmaps.

• Detail your process for iterating on designs based on user feedback and subsequent research validation.

📝 Enhancement Note: For a UX Researcher role, the portfolio is paramount. It should not just present finished artifacts but also the process behind them. Candidates should be prepared to walk through their research methodology, decision-making rationale, and the impact of their findings. The specific domain (financial management for Veterans) means demonstrating an understanding of user empathy and potentially sensitive data handling is crucial.

💵 Compensation & Benefits

Salary Range: $75,000 - $105,000 annually. This estimated salary range is based on industry benchmarks for UX Researchers with 3-5 years of experience in the Washington D.C. metropolitan area, considering the specified requirements and the full-time, on-site nature of the role. Actual compensation will be determined by the candidate's experience, qualifications, and the company's compensation structure.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Paid Time Off (PTO) including vacation, sick leave, and holidays.

• 401(k) retirement plan with company match.

• Professional development opportunities, including training and conference attendance.

• Opportunities for career advancement within ONEGLOBE LLC.

• Potential for performance-based bonuses.

Working Hours: Standard 40-hour work week, typically Monday through Friday. Flexibility may be offered based on project needs and team collaboration requirements, but the role is primarily on-site.

📝 Enhancement Note: The salary range is an estimate based on typical market rates for a mid-level UX Researcher in a high-cost-of-living area like Washington D.C. The "on-site" requirement is factored into this estimate. Benefits are generalized and should be confirmed with the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Government Services / IT Consulting. ONEGLOBE LLC operates within a sector that often involves providing technological solutions and consulting services, potentially to government entities or large enterprises. This industry demands adherence to strict standards, a focus on reliability, and a commitment to delivering impactful solutions.

Company Size: Small to Medium-sized Business (SMB). With a focus on specialized roles like UX Design/Research, the company likely has a dedicated team structure that allows for close collaboration and direct impact. This size often translates to a more agile environment where individual contributions are highly visible.

Founded: Information not provided. The founding date is not available, but the company's specialization suggests a focus on modern technological services.

Team Structure:

• The UX Design/Research function likely operates as a specialized unit, possibly within a larger product or engineering department.

• Reporting is expected to be to a UX Lead, Design Manager, or Product Management lead, with close interaction with Product Owners and Software Developers.

Methodology:

• Data analysis and insights are central to the UX Research function, driving product decisions.

• Workflow planning and optimization are key to ensuring efficient research processes and timely delivery of insights.

• Automation and efficiency practices may be leveraged in research data collection and analysis where applicable.

Company Website: oneglobeit.com (derived from domain)

📝 Enhancement Note: While specific company culture details are limited, the nature of UX Research in a technology/government-adjacent firm implies a culture that values data-driven insights, user advocacy, and structured problem-solving. The on-site requirement suggests a preference for in-person collaboration and team cohesion.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Researcher. This position is designed for individuals who have moved beyond entry-level responsibilities and can independently manage research projects, from planning to reporting. It requires a solid understanding of research methodologies and the ability to apply them effectively to solve complex design problems. The role involves influencing product decisions through research findings.

Reporting Structure: The UX Researcher will likely report to a UX Lead or a Product Manager. This structure ensures that research efforts are aligned with product strategy and development priorities. There will be frequent collaboration with UX Designers and Product Owners.

Operations Impact: The UX Researcher's primary impact is on the usability, desirability, and overall effectiveness of ONEGLOBE LLC's products and services. By championing the user's perspective, the role directly influences product strategy, feature development, and user satisfaction, ultimately contributing to business success through improved user adoption and retention.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies or UX domains (e.g., financial technology, government user research).

• Leadership: Progress to a Senior UX Researcher or UX Lead position, mentoring junior researchers and taking ownership of larger research initiatives.

• Cross-functional Movement: Transition into Product Management or UX Design roles, leveraging a strong understanding of user needs and product development.

• Skill Development: Access to training, workshops, and conferences to stay current with industry best practices and emerging research techniques.

📝 Enhancement Note: This role offers a clear path for growth within the UX field, emphasizing both specialization and broader product development contributions. The mid-level designation implies a need for demonstrated autonomy and problem-solving capabilities.

🌐 Work Environment

Office Type: Professional office environment. The role is on-site, suggesting a dedicated workspace within ONEGLOBE LLC's facilities. This environment is conducive to in-person collaboration, team meetings, and focused individual work.

Office Location(s): Washington, DC. This location offers access to a vibrant professional community, potential for collaboration with government agencies or related organizations, and diverse amenities.

Workspace Context:

• The workspace will likely support collaborative activities, with meeting rooms and shared areas for team brainstorming and presentations.

• Access to necessary technology and software for research, data analysis, and communication will be provided.

• Opportunities for direct interaction with UX designers, product managers, and development teams will be readily available, fostering a cohesive and productive work environment.

Work Schedule: The standard work schedule is Monday through Friday, approximately 40 hours per week. While flexibility may be available on occasion, the on-site nature of the role emphasizes regular in-office presence for team synergy and project continuity.

📝 Enhancement Note: The on-site requirement in Washington, D.C. suggests a traditional office setting that prioritizes face-to-face interaction and team synergy. This environment is typically well-suited for collaborative design and research processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, cultural fit, and salary expectations.

• Technical Interview: In-depth discussion with hiring manager or senior UX team members focusing on research methodologies, problem-solving approach, and theoretical knowledge.

• Portfolio Review & Case Study Presentation: A dedicated session where candidates present their portfolio, walking through 1-2 key projects. This will involve explaining their research process, methodologies, findings, and the impact of their work.

• Skills Assessment/Challenge (Potentially): A small take-home assignment or in-interview exercise to evaluate specific research or analytical skills.

• Final Interview: Meeting with senior leadership or key stakeholders to discuss strategic alignment and long-term fit.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, ideally by project. For each project, clearly state the problem, your role, the methodologies used, key findings, and the outcomes or impact.

• Process Over Polish: While presentation matters, emphasize your thought process, decision-making rationale, and how you navigated challenges. Show how you do research, not just what you produced.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the effectiveness of your research and its contribution to product improvements.

• Tailor to Role: Highlight projects that best align with the requirements of this specific UX Researcher role, especially those involving user feedback analysis, financial topics, or government-related contexts if applicable.

• Be Prepared for Questions: Anticipate questions about your methodology choices, ethical considerations, collaboration challenges, and how you handle conflicting feedback.

Challenge Preparation:

• If a take-home challenge is provided, allocate sufficient time to thoroughly understand the prompt, conduct your research (or simulate it), and present your findings clearly and concisely.

• For in-interview exercises, think out loud. Articulate your thought process, assumptions, and how you would approach the problem. Demonstrate your analytical and problem-solving skills.

📝 Enhancement Note: The portfolio review is a critical component. Candidates should be prepared to not only showcase their work but also to deeply articulate their research process, decision-making, and the impact of their findings. Emphasizing empathy and the ability to handle sensitive topics during the interview will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Tools for conducting interviews, usability tests, and surveys (e.g., UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey).

• Data Analysis Software: Tools for qualitative data analysis (e.g., Dovetail, NVivo) and quantitative data analysis (e.g., Excel, SPSS, R, Python libraries like Pandas).

• Collaboration & Documentation: Tools like Jira, Confluence, Google Workspace, or Microsoft 365 for team collaboration, documentation, and reporting.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics for understanding user behavior on digital platforms (if applicable).

• Reporting Tools: Proficiency in creating clear and impactful reports using presentation software (e.g., PowerPoint, Google Slides, Keynote) and potentially data visualization tools (e.g., Tableau, Power BI).

CRM & Automation:

• While not primary UX research tools, familiarity with CRM systems (e.g., Salesforce) and automation platforms may be beneficial for understanding how user data is managed and utilized across the organization.

📝 Enhancement Note: While specific tools are not listed in the job description, a UX Researcher should be proficient in a range of tools for data collection, analysis, synthesis, and reporting. Demonstrating adaptability and a willingness to learn new tools is also important.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user's needs and experience.

• Data-Driven Decision Making: Reliance on research insights and data to inform product strategy and design.

• Collaboration: Working effectively with cross-functional teams to achieve shared goals.

• Empathy & Sensitivity: Understanding and respecting the diverse needs and potential challenges of users, particularly when dealing with sensitive topics.

• Continuous Improvement: A drive to refine processes, methodologies, and product offerings based on feedback and learning.

Collaboration Style:

• Cross-functional Integration: Regular engagement with product managers, designers, and developers to share insights and ensure research is integrated into the product lifecycle.

• Open Communication: Encouraging candid feedback and open dialogue on research findings and their implications.

• Knowledge Sharing: Actively contributing to a shared understanding of user needs and research best practices within the team and broader organization.

📝 Enhancement Note: The emphasis on empathy and sensitivity, combined with a data-driven approach, suggests a culture that values both rigorous analysis and human-centered design principles. The collaboration style likely involves active participation and contribution to team discussions.

⚡ Challenges & Growth Opportunities

Challenges:

• Synthesizing Diverse Data: Effectively integrating and making sense of data from various sources (surveys, interviews, analytics) to form cohesive insights.

• Translating Insights: Ensuring research findings are translated into clear, actionable recommendations that product teams can readily implement.

• Domain Specificity: Gaining a deep understanding of the financial management landscape for Veterans and their families, including potential complexities and sensitivities.

• Balancing Research Needs: Managing multiple research requests and prioritizing efforts to deliver impact within project timelines.

Learning & Development Opportunities:

• Methodology Expansion: Opportunities to learn and apply advanced qualitative and quantitative research techniques.

• Domain Expertise: Developing a strong understanding of the financial services sector and the specific needs of the target user base.

• Cross-functional Skill Building: Gaining exposure to product management and UX design principles through close collaboration.

• Industry Engagement: Potential for attending UX conferences, workshops, or online courses to stay abreast of the latest research trends and tools.

📝 Enhancement Note: The challenges highlight the need for strong analytical, communication, and problem-solving skills, along with adaptability. Growth opportunities are geared towards deepening UX expertise and broadening impact within the product development lifecycle.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research on a sensitive or complex topic. How did you ensure user comfort and data integrity?" (Focus on empathy, active listening, and ethical research practices).

• "Walk us through a research project where your findings led to a significant change in product design or strategy. What was your process, and what was the outcome?" (Highlight your end-to-end research process, synthesis skills, and ability to drive impact).

Company & Culture Questions:

• "What interests you about ONEGLOBE LLC and this specific UX Researcher role, particularly the focus on financial management for Veterans?" (Showcase your research into the company and thoughtful consideration of the role's unique aspects).

• "How do you see your role contributing to a user-centric culture within a technology/government services company?" (Align your understanding of UX advocacy with the company's potential operational context).

Portfolio Presentation Strategy:

• Narrative Arc: For each project, tell a compelling story: the problem, your approach, the research journey, the key insights, and the tangible impact.

• Visual Aids: Use clear visuals (screenshots, mockups, personas, journey maps) to illustrate your points, but ensure they support your narrative, not replace it.

• Focus on Process: Be ready to dive deep into your methodology, explain your rationale for choosing specific methods, and discuss any challenges you faced and how you overcame them.

• Quantify Results: Quantify the impact of your research whenever possible. If exact numbers aren't available, discuss the qualitative impact and user satisfaction improvements.

• Engagement: Be prepared for interactive discussion. Treat the presentation as a conversation, inviting questions and feedback throughout.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of UX research methodologies, the ability to translate complex data into actionable insights, and a high degree of empathy. Candidates should be ready to articulate their process and the impact of their work, especially concerning sensitive user groups.

📌 Application Steps

To apply for this UX Designer / Researcher position:

• Submit your application through the provided link on the Paylocity recruiting portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in user research, data synthesis, usability testing, and creating user artifacts like personas and journey maps. Prioritize projects demonstrating your ability to translate research into actionable product improvements.

• Resume Optimization: Clearly articulate your 3-5 years of UX research experience, emphasizing both qualitative and quantitative methods. Quantify achievements where possible, and ensure your U.S. Citizenship status is clearly stated.

• Interview Preparation: Practice articulating your research process, methodologies, and the impact of your work. Be ready to present 1-2 key portfolio projects and discuss how you handle sensitive user topics with empathy.

• Company Research: Familiarize yourself with ONEGLOBE LLC and understand the context of their work, particularly if they serve government clients or operate in specialized tech sectors. Consider the implications of researching financial management for Veterans.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.