UX Designer F/H - CDD

📍 Job Overview

Job Title: UX Designer F/H - CDD

Company: COVEA

Location: Paris, Île-de-France, France (with potential for Le Mans, Pays de la Loire, France)

Job Type: Contract (CDD - Contrat à Durée Déterminée)

Category: Digital Transformation, UX Design, Consulting

Date Posted: March 16, 2026

Experience Level: Senior (7+ years)

Remote Status: On-site (with potential for telework)

🚀 Role Summary

• This Senior UX Designer role is critical for driving digital and omnichannel transformation within COVEA, focusing on enhancing customer and employee experiences.

• The position involves the strategic design and implementation of user-centric journeys across various digital touchpoints, leveraging cutting-edge technologies like AI.

• The UX Designer will act as a key advisor and facilitator, bridging the gap between business needs, IT realities, and user expectations to deliver impactful digital solutions.

• This role is embedded within the "Conseil, Transformation & Projets" pole of the Transformation Directorate, emphasizing a consultative approach to project delivery and internal skill development.

📝 Enhancement Note: The job title "UX Designer F/H - CDD" indicates a full-time, fixed-term contract for a User Experience Designer, open to all genders, within the French employment framework. The "F/H" (Femme/Homme) is a standard French convention. The CDD duration is specified as 7 months. The primary location is Paris, with Le Mans as an alternative. The role is classified as "Cadre" (Managerial/Professional staff).

📈 Primary Responsibilities

• Strategic UX Vision & Transformation: Develop and advocate for a clear UX vision to guide the transformation of omnichannel customer journeys, ensuring they are simple, useful, secure, and value-driven.

• Project Leadership & Delivery: Lead UX Design efforts within strategic transformation projects across all COVEA brands and channels, managing the entire design lifecycle from research to prototyping and testing.

• User Research & Needs Analysis: Conduct comprehensive user research, including interviews, observations, and surveys, to deeply understand user needs, pain points, and journey irritants.

• Journey Mapping & Ideation: Create detailed Customer Journey Maps and Information Architecture, facilitating Design Thinking and collective intelligence workshops to foster innovative solutions.

• Prototyping & Testing: Develop low-fidelity to high-fidelity prototypes for web, voice, and other interfaces, and support or lead user testing (A/B tests, focus groups, interviews) to validate designs.

• Cross-Functional Collaboration: Act as a liaison between business units, IT referents (DSIN), and project teams, ensuring alignment and buy-in for UX-driven initiatives.

• Value Proposition & Impact Assessment: Define target customer/employee experience strategies, propose phased roadmaps, and measure the impact of implemented solutions using KPIs such as NPS, CES, and OKRs.

• Internal Practice Development: Contribute to the evangelization and development of UX Design practices within COVEA, potentially coaching other team members and promoting a user-centric culture.

• Ad Hoc Consultative Interventions: Provide expert UX advice and conduct audits or diagnostics on existing customer journeys as needed, adapting methodologies to project specificities.

📝 Enhancement Note: The description emphasizes a "third-party" role with "high proximity to the business units" and their "IT referent," possessing a "broad view, conviction, and pragmatism." This highlights the need for strong influencing skills and the ability to operate independently while remaining integrated with project teams. The responsibility to "internalize maximum skills" suggests a focus on knowledge transfer and building internal capabilities.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 7 years of experience as a Senior UX Designer.

Required Skills:

• UX Design Mastery: Deep understanding of user-centered design principles, methodologies, and best practices.

• Omnichannel Strategy: Expertise in designing and optimizing seamless user experiences across multiple channels (web, mobile, voice, etc.).

• User Research & Analysis: Proficient in conducting user interviews, observations, usability testing, and synthesizing findings.

• Customer Journey Mapping: Ability to create detailed and insightful customer journey maps.

• Prototyping: Skilled in creating various levels of prototypes (low to high fidelity) using industry-standard tools.

• Design Thinking & Ideation: Experience facilitating collaborative workshops and applying design thinking methodologies.

• Stakeholder Management: Excellent ability to present and justify design decisions to diverse stakeholders, including senior leadership.

• IT & Business Acumen: Good understanding of IT systems organization and customer relationship management flows.

• Pragmatism & Analytical Skills: Ability to identify needs, experiment with solutions, and drive innovation with a practical approach.

Preferred Skills:

• Lean UX: Familiarity with Lean UX principles and practices.

• AI & Data Sensibility: Knowledge or sensitivity to AI applications in UX/UI and data-driven design approaches ("Value by Design").

• Insurance Sector Knowledge: Experience or understanding of the insurance industry.

• Workshop Facilitation: Strong aptitude for animating and facilitating workshops effectively.

• Agile Methodologies: Experience working in agile project environments.

📝 Enhancement Note: The requirement for 7+ years of experience as a senior designer, coupled with the need to "establish and advocate for a Vision UX" and present to directors, indicates this is a high-impact, influential role. The emphasis on "Value by Design" and "OKR stratégiques" suggests a strong focus on business outcomes and measurable impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase at least 3-5 detailed case studies demonstrating your end-to-end UX design process for complex transformation projects.

• Problem/Solution Framing: Clearly articulate the business problem or user need addressed in each case study.

• Process Walkthrough: Detail your methodology, including research, ideation, prototyping, testing, and iteration stages.

• Impact & Metrics: Quantify the impact of your design solutions, using metrics such as improved conversion rates, reduced task completion times, increased NPS/CES scores, or achieved OKRs.

• Cross-Functional Collaboration: Highlight examples of how you collaborated with business, IT, and other stakeholders.

• Tool Proficiency: Briefly mention the tools used (e.g., Figma, Miro, etc.) within your case studies.

Process Documentation:

• User Research Reports: Examples of user interview summaries, usability test findings, and persona development.

• Journey Maps & Wireframes: Visual representations of user journeys, information architecture, and key interface designs.

• Prototype Demonstrations: Links to interactive prototypes or detailed descriptions of their functionality.

• Design System Contributions (if applicable): Evidence of contributing to or utilizing design systems.

📝 Enhancement Note: Given the role's focus on transformation and value delivery, the portfolio should strongly emphasize how UX design initiatives directly contributed to business objectives and improved key performance indicators. Demonstrating the ability to translate complex business needs into user-centric solutions will be crucial.

💵 Compensation & Benefits

Salary Range:

• As this is a CDD (fixed-term contract) in France, compensation will be based on the candidate's experience, qualifications, and the "Cadre" classification. For a Senior UX Designer with 7+ years of experience in Paris, the gross annual salary range is typically between €55,000 and €75,000, potentially higher for exceptional candidates or specialized skills.

• Research Methodology: This estimate is derived from market data for senior UX Designer roles in the Île-de-France region, considering the "Cadre" status and the specific industry (insurance/financial services). Salary benchmarks from platforms like Glassdoor, LinkedIn Salary, and French recruitment agencies specializing in tech and digital roles were consulted.

Benefits:

• Contractual Benefits: As a "Cadre" on a CDD, standard French employment benefits apply, including:

  • Coverage under the French Social Security system (health, retirement).
  • Potential eligibility for supplementary health insurance (mutuelle) provided by the employer.
  • Paid time off (Congés Payés) based on statutory requirements.
  • Potential for participation in company profit-sharing schemes (participation/intéressement), though this may vary for CDD.

• Telework: Possibility of teleworking, offering flexibility and work-life balance.

• Professional Development: Opportunity to work on high-impact transformation projects and contribute to the development of internal UX expertise.

• Team Environment: Integration into a dynamic and passionate team of 12 professionals working on challenging and varied projects.

• Company Culture: Access to the resources and stability of a major mutualist group.

Working Hours:

• Full-time, typically 35-40 hours per week, common for "Cadre" positions in France. Flexibility is implied with the possibility of telework.

📝 Enhancement Note: The specific benefits package for a CDD contract can vary. It's advisable to clarify details regarding mutuelle coverage, any potential bonuses, and the exact terms of telework during the interview process. The salary range is an estimation for the Paris region; actual compensation will be negotiated based on individual profile and market conditions for the specific role duration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance and Financial Services (Mutualist Group). COVEA operates major brands like MAAF, MMA, and GMF, positioning it as a leader in the French insurance market.

Company Size: Large Enterprise (24,000+ employees). This scale offers significant opportunities for impact, cross-functional exposure, and career development within a stable organization.

Founded: COVEA was established in 2008, bringing together decades of experience from its constituent brands. This history provides a strong foundation and established market presence.

Team Structure:

• The UX Designer will be part of the "Conseil, Transformation & Projets" pole within the "Direction Etudes & Conseil Grands Programmes" (Studies & Consulting for Major Programs Directorate), which is under the broader Transformation Directorate.

• This pole is described as a team of 12 people, focused on digital and omnichannel transformation.

Methodology:

• Digital Transformation Focus: The team is dedicated to accelerating COVEA's digital transformation, exploring new digital uses, and assessing impacts of regulatory and technological evolutions (AI, GEO, SEO, RGPD).

• Omnichannel Customer Experience: A core objective is to improve customer journeys across all channels and enhance the omnichannel experience for COVEA's brands.

• Consultative & Collaborative Approach: The team adopts various postures, acting as a third party with a broad view, conviction, and pragmatism, facilitating projects and fostering collaboration.

• Internalization of Skills: Emphasis on building and retaining internal expertise to reduce reliance on external consultants.

Company Website: https://www.covea.com/

📝 Enhancement Note: COVEA's mutualist structure implies a focus on customer well-being and long-term commitment, which can translate into a stable work environment and a culture that values its employees. The integration of strong brands like MAAF, MMA, and GMF provides a rich context for understanding diverse customer needs.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role focused on UX Design within a transformation and consulting context. It requires significant experience and the ability to operate autonomously and influence strategic decisions.

Reporting Structure: The UX Designer reports within the "Conseil, Transformation & Projets" pole, likely to a manager or lead overseeing this specific area within the Transformation Directorate. The role involves close collaboration with various business units and their respective IT referents.

Operations Impact: The UX Designer's impact is directly tied to the success of digital transformation initiatives. By optimizing customer journeys and enhancing user experiences, the role contributes to:

• Increased customer satisfaction and loyalty (NPS, CES).

• Improved operational efficiency and reduced costs through streamlined processes.

• Achievement of strategic business objectives related to digitalization and customer acquisition/retention.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as AI-driven UX, accessibility, or service design.

• Leadership: Transition into a UX Lead or Manager role within the Transformation Directorate or a specific brand, managing a team and broader UX strategy.

• Cross-Functional Mobility: Move into broader transformation consulting, product management, or project management roles within COVEA.

• Internal Expertise Development: Become a key contributor to building and mentoring COVEA's internal UX capabilities, potentially leading training initiatives.

• Exposure to Diverse Projects: Gain extensive experience across various business lines (insurance, life insurance, health, legal protection) and digital platforms.

📝 Enhancement Note: The emphasis on "internalizing skills" and "coaching the practice" suggests a clear path for individuals who want to shape and lead the UX discipline within a large organization. The CDD nature might be a stepping stone to a permanent role if performance is strong and business needs align.

🌐 Work Environment

Office Type: The role is primarily on-site, with stated flexibility for teleworking. This suggests a hybrid work model is likely. The office environment would be typical of a large corporate setting in Paris or Le Mans.

Office Location(s):

• Primary: Rue Saint-Lazare, 86, 75009 Paris, France.

• Alternative: Rue Henri Champion, 72100 Le Mans, France.

Workspace Context:

• Collaborative: The role requires significant collaboration with diverse teams, including business stakeholders, IT, and other project members. Design Thinking workshops and co-creation sessions are integral.

• Technology-Rich: Access to standard office technology and potentially specialized UX/design software and tools.

• Dynamic: Working within transformation projects means a potentially fast-paced environment with evolving priorities.

Work Schedule: Full-time, likely adhering to standard French "Cadre" working hours (e.g., 35-40 hours per week), with the advantage of telework flexibility. This allows for structured work on complex UX processes while accommodating personal needs.

📝 Enhancement Note: The hybrid work model offers a balance between in-person collaboration and focused work. Candidates should inquire about the specific expectations for on-site presence and the available telework policy during the interview process.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: HR or recruiter call to assess basic qualifications, motivation, and understanding of the role.

2. Hiring Manager Interview: Discussion with the direct manager to delve into experience, technical skills, approach to UX design, and fit with the team's objectives. This is where portfolio overview might begin.

3. Technical/Case Study Interview: A more in-depth session, potentially involving a practical exercise or a detailed presentation and discussion of your portfolio. This will assess your problem-solving skills, design process, and ability to articulate value.

4. Cross-Functional/Team Interview: Meeting with key stakeholders (e.g., business unit representatives, IT referents) to evaluate collaboration skills, communication style, and alignment with COVEA's culture.

5. Final Interview/Offer: Discussion with senior management or final decision-makers, followed by an offer.

Portfolio Review Tips:

• Tailor to COVEA: Select case studies that best reflect the challenges and objectives mentioned in the job description (e.g., omnichannel transformation, improving customer journeys, leveraging digital/AI).

• Structure Your Narrative: For each case study, clearly outline: The Problem, Your Role, The Process (Research, Ideation, Design, Test), The Solution, and The Impact (quantified metrics).

• Highlight Strategic Thinking: Emphasize how your UX decisions aligned with business goals and contributed to tangible value (e.g., increased conversion, efficiency gains, NPS improvement).

• Showcase Collaboration: Be prepared to discuss how you worked with different teams and managed stakeholder expectations.

• Demonstrate Tool Proficiency: Briefly mention the tools used, but focus more on the why and how of your design choices rather than just the tools themselves.

• Prepare for Questions: Anticipate questions about your design philosophy, how you handle conflicting requirements, and how you measure UX success.

Challenge Preparation:

• Case Study Presentation: If a practical exercise or portfolio presentation is required, practice articulating your process and rationale clearly and concisely. Focus on demonstrating strategic thinking and problem-solving skills.

• Scenario-Based Questions: Be ready for questions like: "How would you approach redesigning the onboarding process for a new insurance customer?" or "How would you integrate AI to improve our customer support journey?" Prepare to outline your methodology.

• Understanding COVEA's Context: Research COVEA's brands (MAAF, MMA, GMF), their market position, and current digital initiatives if publicly available. This shows genuine interest and allows you to tailor your responses.

📝 Enhancement Note: The role's emphasis on "driving transformation" and "value generation" means interviewers will be looking for evidence of impact and strategic contribution, not just aesthetic design skills. Be prepared to discuss ROI and business alignment.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma (explicitly mentioned), Sketch, Adobe XD, InVision.

• Collaboration & Workshop: Miro, Mural, Confluence, Jira.

• User Research & Testing: UserTesting.com, Lookback, Hotjar, SurveyMonkey.

Analytics & Reporting:

• Google Analytics, Adobe Analytics (or similar web analytics platforms).

• BI tools for KPI tracking (e.g., Tableau, Power BI) – understanding how to interpret and use data for design decisions.

CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics) and marketing automation platforms (e.g., HubSpot, Marketo) from a user journey perspective.

• Understanding of how customer data flows across systems to inform UX design.

📝 Enhancement Note: While Figma is explicitly mentioned, proficiency in a range of UX tools is expected for a senior role. The ability to interpret data and connect UX efforts to business metrics (like NPS/CES/OKRs) is crucial for demonstrating impact.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of users (customers and employees).

• Collaboration: Strong emphasis on working effectively with diverse teams and stakeholders across the organization.

• Pragmatism & Value Delivery: Focus on delivering practical solutions that create tangible business value and align with strategic objectives.

• Innovation & Continuous Improvement: A drive to explore new digital uses, adopt new technologies (like AI), and continuously enhance processes and experiences.

• Simplicity & Clarity: Aiming for straightforward, useful, and secure user journeys.

Collaboration Style:

• Consultative & Advisory: Acting as an internal consultant, providing expert guidance and recommendations.

• Facilitative: Leading workshops and co-creation sessions to harness collective intelligence.

• Cross-Functional Integration: Working closely with business units and IT to ensure alignment and successful project execution.

• Open Communication: Encouraging clear communication, feedback exchange, and constructive debate to achieve the best outcomes.

📝 Enhancement Note: The values of "simplicité, audace, résilience, sens de l'innovation et humilité" (simplicity, boldness, resilience, sense of innovation, and humility) are explicitly stated. This suggests a culture that encourages proactive problem-solving, learning from failures, and maintaining a humble, team-oriented approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Organization: Balancing the needs of multiple brands and diverse business units within a large corporate structure.

• Driving Change: Influencing stakeholders and overcoming resistance to adopting new UX approaches or digital solutions.

• Measuring Impact: Quantifying the ROI of UX initiatives effectively and demonstrating their contribution to business goals.

• Keeping Pace with Technology: Integrating emerging technologies like AI into user experience design while ensuring practicality and value.

• CDD Contract Duration: Working within a fixed-term contract requires delivering significant impact within a defined timeframe.

Learning & Development Opportunities:

• Deep Dive into Insurance: Gain extensive knowledge of the insurance sector's complexities, customer needs, and regulatory landscape.

• Advanced UX Techniques: Explore and apply cutting-edge UX methodologies, potentially including AI-driven UX design and advanced personalization strategies.

• Transformation Leadership: Develop skills in leading complex digital transformation projects and influencing senior leadership.

• Internal Mentorship: Contribute to and benefit from the development of COVEA's internal UX practice, potentially mentoring junior designers.

• Cross-Brand Exposure: Work across MAAF, MMA, and GMF, offering a wide array of user scenarios and business challenges.

📝 Enhancement Note: The role offers a unique opportunity to shape the digital future of a major French mutualist group. The challenge lies in translating broad strategic goals into concrete, user-centered digital experiences that deliver measurable value.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex omnichannel transformation project you led. What was your UX strategy, how did you measure its success, and what was the business impact?"

• "How do you approach defining a UX Vision for a new digital product or service, especially when dealing with multiple stakeholder interests?"

• "Imagine we want to integrate AI into our customer onboarding process. How would you approach this from a UX perspective, considering user needs and potential ethical implications?"

Company & Culture Questions:

• "What do you know about COVEA, MAAF, MMA, and GMF, and how do you see UX playing a role in their digital strategies?"

• "How would you contribute to building and evangelizing UX best practices within a large organization like COVEA?"

• "Describe a time you had to convince a skeptical stakeholder about the importance of a UX-driven solution. How did you approach it?"

Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly state the problem, your role, the solution, and – most importantly – the quantifiable results (e.g., +15% conversion, -20% task time, improved NPS).

• Articulate Your Process: Be ready to explain why you chose specific methodologies and tools, linking them back to the project goals.

• Highlight Collaboration: Discuss how you worked with product managers, developers, marketers, and business stakeholders.

• Demonstrate Strategic Thinking: Show how your UX decisions aligned with broader business objectives and contributed to the company's transformation goals.

• Prepare for Q&A: Anticipate questions about your design choices, trade-offs made, and how you would adapt your approach to COVEA's specific context.

📝 Enhancement Note: The interview process will likely assess not only your UX skills but also your strategic thinking, ability to influence, and fit within COVEA's transformation agenda. Be prepared to discuss how you drive value and contribute to business outcomes.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on smartrecruiters.com.

• Resume Optimization: Tailor your CV to highlight your senior-level experience in UX design, digital transformation, omnichannel strategy, and project leadership. Use keywords from the job description (e.g., UX Design, Omnichannel, Digital Transformation, Customer Journey, Prototyping, Figma, AI). Quantify achievements wherever possible.

• Portfolio Preparation: Curate your portfolio to showcase 3-5 strong case studies demonstrating your end-to-end UX process and measurable impact. Ensure it aligns with COVEA's focus on transformation and value delivery.

• Interview Practice: Prepare to discuss your experience, methodologies, and portfolio with a focus on strategic thinking, stakeholder management, and delivering business value. Research COVEA and its brands.

• Understand CDD Context: Be prepared to discuss your motivations for a fixed-term contract and how you intend to make a significant impact within the 7-month duration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions based on the provided input. All details, particularly regarding compensation, benefits, and specific interview processes, should be verified directly with COVEA during the application and interview stages.