UX Designer - Enterprise Customer Experience (ECX)

📍 Job Overview

Job Title: UX Designer - Enterprise Customer Experience (ECX) Company: Rockwell Automation Location: Mexico City, Mexico Job Type: Full-time Category: User Experience (UX) Design / Enterprise Customer Experience (ECX) Date Posted: December 18, 2025 Experience Level: Mid-Senior Level (4+ years) Remote Status: Hybrid

🚀 Role Summary

• Lead User Experience Design: This role is pivotal in shaping the user experience for Rockwell Automation's Enterprise Customer Experience (ECX) organization, driving global digital transformation initiatives.
• Full Design Lifecycle Management: You will be responsible for the end-to-end design process, from initial user research and concept development through to prototype evaluation and final delivery of user interfaces and interaction models.
• Enterprise Platform Expertise: The focus is on designing for complex enterprise platforms such as SAP Hybris, Salesforce Customer 360, Adobe Experience Manager, and MuleSoft, ensuring seamless integration and optimal user interaction.
• Cross-Functional Collaboration & Stakeholder Management: Success in this role hinges on effective collaboration with UX specialists, IT architects, development teams, business stakeholders, and product managers to translate business goals into intuitive and high-value user experiences.

📝 Enhancement Note: While the title is UX Designer, the responsibilities and required platforms (SAP Hybris, Salesforce, Adobe Experience Manager, MuleSoft) indicate a strong focus on enterprise-level applications and business process integration, common in Revenue Operations and Sales Operations environments. The role requires translating complex business needs into user-friendly interfaces for B2B customers, partners, and employees.

📈 Primary Responsibilities

• User-Centered Design Application: Apply user-centered design principles and usability engineering techniques to enhance customer, partner, and employee experiences across CRM, partner portals, customer portals, and commerce platforms.
• Design Artifact Development: Create and maintain comprehensive design documentation, including mockups, wireframes, user scenarios, prototypes, and navigation maps, ensuring designs are validated by stakeholders and adjacent teams.
• Innovative Interface Design: Define and implement innovative user interfaces and interaction styles that demonstrably improve user productivity and deliver tangible business value, with a strong emphasis on B2B commerce specific workflows.
• Visual Design & Brand Alignment: Develop visually compelling, user-centered interfaces that adhere to brand guidelines, enhancing the overall product experience and ensuring consistency across all touchpoints.
• Development Handoff & Support: Deliver high-fidelity, production-ready designs and detailed specifications to development teams, ensuring a smooth and accurate implementation process.
• Methodology Standardization: Continuously improve, standardize, and institutionalize user-centered design methodologies and creativity processes within the ECX organization.
• Trend & Best Practice Integration: Stay abreast of the latest trends and best practices in user experience, usability, and enterprise platform design, incorporating them into design strategies.
• User Research & Business Alignment: Leverage user research findings and collaborate closely with business unit teams to translate strategic business goals into optimal enterprise experience solutions.
• Tool & Method Evaluation: Evaluate and recommend new tools, technologies, and methods to support and advance the broader UX research and design community.
• UI Standards Development: Contribute to the development, evolution, and maintenance of UI standards and design guidelines to ensure consistent and high-quality user experiences.
• Effective Teamwork & Communication: Foster mutually supportive professional relationships through open communication, honesty, and respect, effectively managing diverse perspectives and building strong cross-functional partnerships.
• Assignment Ownership: Take ownership of assigned tasks, clearly understanding expected outcomes, proactively seeking assistance when needed, and driving projects to successful completion.

📝 Enhancement Note: The responsibilities heavily emphasize translating complex business requirements (like quote workflows, cart/checkout, order management, and ERP/CRM integrations) into functional and user-friendly interfaces for a B2B industrial/manufacturing context. This requires a strategic understanding of business processes, not just visual design.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Interaction/User Experience Design, Human Factors, Cognitive or Behavioral Science, or a related discipline. Equivalent demonstrated experience and expertise will also be considered.

Experience: Four or more years of direct experience in interaction/user experience design, specifically for CRM and e-commerce applications, with a strong preference for B2B business environments.

Required Skills:

• User Experience Design: Proven ability to lead and execute UX design processes for complex enterprise applications.
• Interaction Design: Expertise in creating intuitive and efficient user interfaces and interaction models.
• Prototyping: Proficiency in developing interactive prototypes using tools such as Figma, Maze, or other industry-standard software.
• User Research: Experience conducting user research, usability testing, and A/B testing to inform design decisions.
• Workflow Mapping: Strong ability to map complex, multi-step, multi-persona workflows and identify critical pain points.
• B2B Commerce UX: Deep understanding of user experience principles for B2B commerce, including cart, checkout, and order management processes.
• Communication & Presentation: Excellent verbal and written communication skills, with the ability to articulate design concepts and present deliverables clearly to diverse stakeholders.
• Design Artifacts: Proficient in creating mockups, wireframes, scenarios, and navigation maps.
• Problem Simplification: Ability to distill complex problems into simple, functional solutions without compromising core requirements.

Preferred Skills:

• Enterprise Platform Design: Experience designing for complex B2B commerce platforms and understanding their intricate tool ecosystems.
• CRM & ERP Integration Understanding: Knowledge of how UX needs to balance with business constraints like compliance, legal requirements, and scalability, particularly concerning ERP, CRM, and procurement systems (e.g., SAP, Oracle, Salesforce).
• Sales Model Understanding: Experience with direct vs. distributor-led sales models and their implications for UX design.
• Quote Workflow Design: Familiarity with designing user experiences for quote generation and management processes.
• Industrial/Manufacturing UX: Experience designing for B2B industrial, manufacturing, or engineering-heavy applications.
• Data-Driven Design: Skill in using UX research and data to validate design decisions and drive informed design outcomes.
• Agile/Scrum Experience: Experience working within Agile development methodologies.
• Visual Design Acumen: Ability to create visually compelling interfaces that align with brand identity.

📝 Enhancement Note: The "Essentials - You Will Have" section is rich with specific B2B commerce and industrial application experience requirements. This strongly suggests the role requires a deep understanding of business process flows and how technology supports them, which is a core tenet of operations roles. The emphasis on balancing UX with business constraints (compliance, legal, scalability) and understanding complex tool ecosystems points to a need for strategic thinking beyond pure design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX Process: A robust portfolio showcasing a clear understanding and application of user-centered design methodologies, from research to final design.
• B2B Commerce Case Studies: Specific examples of UX design for CRM, e-commerce, or partner/customer portals, ideally within a B2B context, highlighting challenges and solutions.
• Interaction & Visual Design Samples: High-quality samples of mockups, wireframes, prototypes, and final visual designs that demonstrate aesthetic sensibility and functional clarity.
• Problem-Solving Examples: Case studies that illustrate how you have simplified complex problems and translated business needs into effective user experiences, showing your ability to balance UX with business constraints.
• Research & Validation Evidence: Examples of how user research, usability testing, or A/B testing informed your design decisions and led to measurable improvements.

Process Documentation:

• Workflow Analysis: Samples of workflow mapping and pain point identification for complex, multi-step processes relevant to B2B sales, service, or commerce.
• Design Specification Deliverables: Examples of comprehensive design specifications provided to development teams for seamless implementation.
• Methodology Articulation: Ability to clearly articulate your personal design process and how you standardize and improve UX methodologies within a team.

📝 Enhancement Note: The requirement for a "Portfolio of work /samples of interaction design work required" is central. For this role, the portfolio should not just showcase aesthetic design but also demonstrate a deep understanding of business process flows, complex B2B commerce scenarios, and the ability to translate those into functional, user-centric solutions. Case studies detailing how UX decisions aligned with business constraints and objectives will be highly valued.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: Based on industry benchmarks for an experienced UX Designer in Mexico City with 4+ years of experience, the estimated annual salary range is approximately MXN $600,000 - $950,000. This estimate considers the role's mid-senior level, the hybrid work arrangement, and the specialized B2B enterprise platform experience required.
• Methodology: This estimate is derived from analyzing compensation data for UX Designers in Mexico City from sources like Glassdoor, LinkedIn Salary, and local recruitment agencies, adjusted for the specific requirements of designing for enterprise B2B platforms and Rockwell Automation's known standing as a global technology leader.

Benefits:

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program (EAP) providing confidential support.
• Personalized wellbeing programs through the OnTrack program.
• On-demand digital course library for professional development, supporting continuous learning.
• Other local benefits applicable in Mexico.

Working Hours: Approximately 40 hours per week, with a hybrid work arrangement requiring 3 days per week in the office (Mondays, Tuesdays, and Thursdays).

📝 Enhancement Note: The salary range is an estimation based on general market data for Mexico City. Actual compensation will depend on Rockwell Automation's specific compensation structure, the candidate's experience, and negotiation. The benefits listed are comprehensive and align with a large, established global corporation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Industrial Automation and Digital Transformation. Rockwell Automation is a global leader in helping manufacturers improve productivity, sustainability, and agility through innovative technology solutions. The company operates in a complex, B2B industrial sector. Company Size: Rockwell Automation is a large enterprise, employing over 28,000 people globally. This indicates a structured environment with established processes, significant resources, and opportunities for large-scale impact. Founded: Rockwell Automation has a long history, dating back to 1903, underscoring its stability, deep industry expertise, and sustained commitment to innovation in manufacturing and automation.

Team Structure:

• Enterprise Customer Experience (ECX) Organization: This role is part of the ECX team, focused on transforming customer, partner, and employee experiences globally.
• Discover and Design Team: You will be a member of the Discover and Design team within ECX, working on the front-end of innovation and design.
• Reporting Structure: Reports to the CX Design Leader, indicating a clear hierarchy within the design function.
• Cross-Functional Collaboration: The role requires extensive collaboration with UX specialists, IT architects, developers, product managers, and business transformation project teams, emphasizing a matrixed and interdependent work environment.

Methodology:

• User-Centered Design (UCD): The core methodology for this role, emphasizing deep user understanding and iterative design.
• Agile & Iterative Development: Implied through the need for rapid prototyping, stakeholder validation, and seamless handoff to development teams, likely within an Agile or hybrid framework.
• Data-Driven Decision Making: Reliance on user research, A/B testing, and performance data to validate and refine design solutions.
• Process Optimization: A key focus is on improving, standardizing, and institutionalizing design methodologies to drive efficiency and consistency.

Company Website: https://www.rockwellautomation.com/

📝 Enhancement Note: Rockwell Automation's industry and history suggest a culture that values engineering excellence, long-term solutions, and a structured approach to problem-solving. The ECX organization's focus on digital transformation indicates a forward-looking mindset within a traditionally industrial company.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Senior level UX Designer, requiring significant independent contribution and leadership within design projects. It's a hands-on design role with strategic input into the customer experience across enterprise platforms.

Reporting Structure: The role reports to the CX Design Leader, providing a direct line of guidance and mentorship within the design function. Collaboration will extend across various departments, including IT and Business Transformation teams.

Operations Impact: The UX Designer's impact is crucial for driving the adoption and effectiveness of Rockwell Automation's enterprise platforms (CRM, e-commerce, partner portals). By improving user productivity, streamlining complex processes, and enhancing the overall customer/partner/employee experience, this role directly influences customer satisfaction, sales efficiency, and operational agility, which are key metrics for GTM and operations success.

Growth Opportunities:

• Specialization: Deepen expertise in specific enterprise platforms (e.g., Salesforce, SAP Hybris) or UX domains (e.g., B2B commerce, user research).
• Leadership Path: Potential to move into senior design roles, team lead positions, or management within the ECX organization, overseeing larger projects or teams.
• Cross-Functional Mobility: Opportunities to transition into related roles within product management, business analysis, or GTM strategy, leveraging deep understanding of user needs and enterprise systems.
• Continuous Learning: Access to a digital course library and potential for training on new tools and methodologies to stay at the forefront of UX and enterprise technology.
• Strategic Influence: Grow influence by championing user-centered design principles and demonstrating their impact on key business outcomes.

📝 Enhancement Note: While this is a UX-focused role, its application within an enterprise context (ECX, B2B platforms, GTM enablement) offers significant growth potential into areas that bridge design, product, and operations. The ability to translate business needs into user experiences that drive efficiency and adoption is highly transferable to operations-centric career paths.

🌐 Work Environment

Office Type: Hybrid work model, requiring employees to be present in the office at least three days a week (Mondays, Tuesdays, and Thursdays). This suggests a blend of focused individual work and collaborative team interaction.

Office Location(s): Mexico City, Mexico. Specific office details regarding amenities and accessibility would need to be confirmed by the candidate.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to foster in-person collaboration, team building, and spontaneous idea exchange, which is beneficial for complex design challenges.
• Tools & Technology: Access to industry-standard UX design and prototyping tools (Figma, Maze, Miro) is expected, along with the necessary IT infrastructure to support these.
• Team Interaction: Opportunities to engage directly with UX specialists, IT architects, developers, and business stakeholders, facilitating a holistic understanding of projects and fostering strong working relationships.

Work Schedule: Standard full-time hours (approx. 40 hours/week), with the expectation of in-office presence on designated days. Flexibility may exist around daily start/end times, but adherence to the hybrid policy is key.

📝 Enhancement Note: The hybrid policy (3 days in office) is specific and important for candidates to note. It balances the benefits of remote work with the value of in-person collaboration, which is critical for complex design and problem-solving in an enterprise setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess foundational UX skills and relevant experience.
• Hiring Manager Interview: Discussion focused on your experience, design philosophy, and fit with the ECX team.
• Design Challenge/Portfolio Review: A deep dive into your portfolio, potentially including a presentation of a past project or a specific design exercise. This is where you'll demonstrate your process, problem-solving abilities, and understanding of B2B enterprise UX.
• Cross-Functional Interviews: Conversations with IT architects, developers, and business stakeholders to evaluate your collaboration skills and ability to translate business needs into design solutions.
• Final Interview: Potentially with the CX Design Leader or a senior executive, focusing on strategic thinking, cultural fit, and long-term vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your experience with B2B commerce, CRM, enterprise platforms, and complex workflows. Prioritize projects demonstrating measurable impact.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the constraints you navigated, and the final outcome/impact. Use visuals effectively.
• Highlight B2B & Enterprise Context: Emphasize how you addressed the unique challenges of B2B environments, complex business rules, and enterprise system integrations. Showcase your understanding of business value and ROI.
• Demonstrate Process: Clearly show your thought process, not just the final polished screens. Include wireframes, user flows, research insights, and iteration examples.
• Prepare for Questions: Be ready to discuss your design decisions, how you handled feedback, and how you collaborate with different teams.

Challenge Preparation:

• Understand the Business: Research Rockwell Automation, its products, its industry, and its customer base. Understand the challenges of industrial automation and digital transformation.
• Review Core Platforms: Familiarize yourself with the user experience considerations for platforms like Salesforce, SAP Hybris, Adobe Experience Manager, and MuleSoft, especially in a B2B context.
• Practice Workflow Mapping: Be prepared to map out a hypothetical complex business process related to B2B sales, quoting, or order management.
• Articulate Constraints: Practice discussing how you balance user needs with business constraints (compliance, legal, scalability, technical limitations).

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio and your ability to articulate your design process in the context of complex enterprise systems and B2B business objectives. Candidates should prepare case studies that clearly demonstrate how they have solved real-world business problems through UX design, with a focus on efficiency and measurable outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expected to be the primary tool for UI design, wireframing, and prototyping, given its mention as a desired skill.
• Maze: Likely used for remote usability testing and collecting user feedback on prototypes.
• Miro: A collaborative whiteboard tool, likely used for ideation, user journey mapping, workflow visualization, and brainstorming sessions.
• Prototyping Tools: Proficiency in various prototyping tools beyond Figma is valued.

Analytics & Reporting:

• User Research Tools: Experience with tools to conduct user interviews, surveys, and usability testing.
• A/B Testing Platforms: Familiarity with platforms that facilitate A/B testing of design variations to measure impact.
• Data Visualization Tools (Implied): While not explicitly listed, the ability to interpret data from analytics and reporting tools to inform design decisions is essential.

CRM & Automation:

• Salesforce: Experience designing for or within the Salesforce ecosystem is highly preferred, given its mention.
• SAP Hybris: Similar to Salesforce, experience with SAP Hybris (now SAP Commerce Cloud) is a key requirement for enterprise commerce platforms.
• Adobe Experience Manager (AEM): Familiarity with AEM for content management and digital experience delivery.
• MuleSoft: Understanding of integration platforms like MuleSoft is beneficial for designing user experiences that span multiple systems.

📝 Enhancement Note: Proficiency with Figma, Maze, and Miro is explicitly mentioned as desired. A strong understanding of how UX design integrates with enterprise CRM (Salesforce) and e-commerce platforms (SAP Hybris) is critical. The ability to leverage data and analytics to inform design decisions will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Innovation & Agility: A drive to innovate and adapt to rapidly evolving technology and market demands, particularly in digital transformation.
• Customer Focus: A deep commitment to understanding and serving the needs of customers, partners, and employees through exceptional experiences.
• Collaboration & Teamwork: Valuing open communication, mutual support, and collective problem-solving across diverse teams.
• Excellence & Quality: Striving for high standards in design, execution, and the overall delivery of impactful user experiences.
• Continuous Improvement: A proactive approach to refining processes, tools, and methodologies to enhance efficiency and effectiveness.

Collaboration Style:

• Cross-Functional Integration: The role necessitates close collaboration with IT, business teams, and other UX specialists, requiring strong partnership-building skills.
• Constructive Feedback: An environment where feedback is openly exchanged to refine designs and improve outcomes.
• Knowledge Sharing: Encouragement of sharing best practices, insights, and learnings across the design and broader ECX community.
• Problem-Solving Orientation: A shared focus on tackling complex challenges together, leveraging diverse perspectives to find optimal solutions.

📝 Enhancement Note: Rockwell Automation's culture, as reflected in its values and team structure, appears to prioritize structured innovation, collaborative problem-solving, and a strong commitment to delivering tangible business value through technology. The emphasis on cross-functional integration is particularly relevant for operations professionals who often bridge gaps between departments.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise Systems: Designing intuitive experiences for complex, interconnected enterprise platforms like SAP Hybris and Salesforce requires deep understanding and strategic thinking.
• Balancing Stakeholder Needs: Navigating diverse stakeholder requirements (business, IT, legal, compliance) while advocating for the user.
• Global Scale Impact: Ensuring design consistency and effectiveness across a global customer and partner base with varying needs and contexts.
• Rapid Technological Evolution: Staying current with advancements in UX design tools, methodologies, and enterprise software.
• Driving Adoption: Convincing users and stakeholders of the value of new design approaches and ensuring successful adoption of redesigned experiences.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to master advanced user research methods, interaction design patterns, and prototyping techniques specific to enterprise B2B applications.
• Platform Expertise: Deepen knowledge of key enterprise platforms like Salesforce, SAP Hybris, and AEM, becoming a subject matter expert.
• Industry Trends: Access to training, conferences, and resources to stay ahead of trends in UX, digital transformation, and industrial automation.
• Cross-Functional Acumen: Develop a stronger understanding of business operations, IT architecture, and GTM strategies through daily collaboration.
• Mentorship: Potential for mentorship from senior design leaders within Rockwell Automation, fostering career growth.

📝 Enhancement Note: The primary challenge lies in translating complex enterprise business processes into user-friendly interfaces. This requires not just design skill but also a strategic understanding of how these systems drive revenue and operational efficiency, offering significant learning opportunities for those interested in the intersection of UX and GTM/Operations.

💡 Interview Preparation

Strategy Questions:

• Design Process Articulation: "Walk me through your process for designing a new feature for a complex B2B e-commerce platform. How do you balance user needs with business constraints?" (Prepare a case study from your portfolio).
• Problem-Solving Scenarios: "Imagine a scenario where user feedback indicates significant confusion in our quote-to-order process. How would you approach diagnosing and solving this UX problem?" (Focus on your research and analysis skills).
• Collaboration & Influence: "Describe a time you had to influence stakeholders to adopt a new UX approach or design direction. How did you communicate your vision and gain buy-in?" (Highlight communication and negotiation skills).

Company & Culture Questions:

• Rockwell Automation's UX Vision: "Based on your research, what do you see as the key UX challenges and opportunities for a company like Rockwell Automation in the industrial automation space?" (Demonstrate research and strategic thinking).
• Team Fit: "How do you approach collaboration within a hybrid work environment and with diverse cross-functional teams (e.g., IT, Development, Business)?" (Align with their collaborative culture).
• Impact Measurement: "How would you measure the success of a new user experience design for our enterprise platforms?" (Focus on metrics, ROI, and business value).

Portfolio Presentation Strategy:

• Focus on Impact: For each project, clearly state the business problem, your specific contribution, the UX strategies employed, and the measurable outcomes or impact achieved (e.g., increased conversion rates, reduced support tickets, improved user efficiency).
• Show, Don't Just Tell: Use visuals (mockups, wireframes, user flows, prototypes) to illustrate your design thinking. Be prepared to click through interactive prototypes if applicable.
• Explain Your "Why": Articulate the rationale behind your design decisions, linking them back to user needs and business objectives.
• Address B2B Nuances: Specifically highlight how your designs cater to B2B users, complex workflows, and enterprise system integrations.
• Be Ready for Deep Dives: Expect detailed questions about your process, challenges faced, and how you handled feedback or iterations.

📝 Enhancement Note: Candidates should prepare to discuss their experience with B2B commerce, enterprise platforms, and complex business processes in depth. The interview will likely assess not just design skills but also strategic thinking, problem-solving capabilities, and the ability to drive business value through UX.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the Rockwell Automation careers portal via the provided link.
• Portfolio Customization: Tailor your resume and portfolio to highlight specific experience with enterprise platforms (SAP Hybris, Salesforce), B2B e-commerce UX, complex workflow mapping, and user research methodologies. Select case studies that best demonstrate your ability to solve business problems through design.
• Resume Optimization: Ensure your resume clearly articulates your years of experience, key skills (UX Design, Interaction Design, Prototyping, User Research, B2B Commerce), and achievements, using keywords from the job description. Quantify your accomplishments where possible.
• Interview Preparation: Thoroughly research Rockwell Automation, its industry, and its products. Prepare to discuss your portfolio in detail, focusing on your design process, problem-solving approach, and the business impact of your work. Practice articulating your experience with B2B and enterprise systems.
• Company & Culture Research: Understand Rockwell Automation's mission, values, and commitment to digital transformation. Be prepared to discuss how your collaborative style and UX philosophy align with their culture and the hybrid work model.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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