UX Designer

📍 Job Overview

Job Title: UX Designer

Company: WTW

Location: Taguig City, Metro Manila, Philippines

Job Type: Full Time

Category: User Experience Design

Date Posted: 2026-03-02

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Design and innovate user experiences for enterprise-level SaaS web and mobile applications within the Human Capital Management industry, transforming complex problems into elegant solutions.

• Collaborate closely with cross-functional teams, including Business, Product, Design, and Technical stakeholders, to elicit requirements, conduct research, and deliver next-generation user experiences.

• Apply user-centered design principles and methodologies such as Design Thinking, journey mapping, persona development, and usability testing to inform design decisions.

• Ensure adherence to corporate-level UX/UI and digital brand standards for consistency and usability across the product portfolio, with a foundational understanding of accessibility and WCAG guidelines.

• Work within an Agile Software Development Lifecycle (SDLC), contributing to iterative design processes and delivering high-quality design documentation and prototypes.

📝 Enhancement Note: The role is described as "All Levels" initially but then specifies "Additional for Senior Level," implying a need to cater to both junior and senior candidates, or that the core responsibilities apply to all, with senior candidates taking on leadership and advanced responsibilities. The focus on "Human Capital Management industry" and "Fortune 500 clients" indicates a B2B enterprise software context, requiring a strong understanding of complex user workflows and business processes.

📈 Primary Responsibilities

• Conduct user research, including interviews, surveys, and usability testing, to gather insights into user needs, behaviors, and pain points.

• Develop user personas, empathy maps, and customer journey maps to represent target users and guide design decisions.

• Create wireframes, user flows, interactive prototypes (low to high fidelity), and mockups to visualize and iterate on design concepts.

• Collaborate with Product Managers and stakeholders to define product requirements and translate them into intuitive user interface designs.

• Work closely with UI Developers and Engineers to ensure accurate implementation of designs and provide detailed UI documentation.

• Participate actively in design thinking workshops, brainstorming sessions, and cross-functional team meetings to foster innovation and align on design strategies.

• Advocate for the user by presenting design rationales, research findings, and usability test results to stakeholders.

• Ensure design consistency and adherence to established design systems and brand guidelines across all product interfaces.

• Contribute to the continuous improvement of UX processes, tools, and best practices within the design team.

• For Senior Level: Lead discovery and conceptualization for complex product areas, mentor junior designers, and provide strategic guidance to product teams using data-driven design.

📝 Enhancement Note: Responsibilities are detailed across general UX activities, with specific additions for senior-level candidates, highlighting a need for leadership, advanced research, and strategic impact. The mention of "enterprise-level web and mobile applications" and "Fortune 500 clients" suggests a focus on B2B SaaS products with complex functionalities and a diverse user base.

🎓 Skills & Qualifications

Education:

Experience:

• Demonstrable experience in user experience design across web and mobile applications, with a portfolio showcasing end-to-end design process and solutions.

• Experience working within an Agile Software Development Lifecycle (SDLC).

Required Skills:

• Strong proficiency in User Experience Design principles and methodologies (e.g., Design Thinking, user-centered design).

• Expertise in creating user flows, wireframes, interactive prototypes, and high-fidelity mockups using industry-standard tools like Figma.

• Experience conducting various forms of user research and usability testing.

• Solid understanding of UI and interaction design principles, including typography, color theory, and layout.

• Familiarity with accessibility standards, including WCAG guidelines.

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions and findings effectively.

• Collaborative mindset and experience working effectively in cross-functional teams.

Preferred Skills:

• Experience with enterprise design systems.

• Familiarity with Human Capital Management (HCM) software or related HR technology domains (e.g., Compensation, Benefits, Retirement).

• Advanced skills in user research methodologies and data analysis.

• Experience with animation or motion design principles.

• Knowledge of embedded AI interfaces.

📝 Enhancement Note: The requirements emphasize a strong portfolio as proof of experience, with specific tools like Figma mentioned. The distinction between general and senior-level requirements is crucial, with senior candidates expected to demonstrate leadership and strategic impact. The preference for HCM domain experience is a significant advantage for candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 diverse UX projects, demonstrating the full design lifecycle from discovery to delivery.

• Each project should clearly articulate the problem statement, user research conducted, design process, rationale behind key design decisions, and the final solution.

• Evidence of problem-solving skills, with a focus on how user needs were met and business objectives were achieved.

• Clear demonstration of wireframing, prototyping, and UI design skills using tools like Figma.

Process Documentation:

• Examples of detailed user flow diagrams, wireframes, and high-fidelity mockups that illustrate complex interactions and information architecture.

• Documentation of usability testing plans, methodologies, findings, and how those insights informed design iterations.

• Contribution to or creation of design artifacts such as personas, empathy maps, and journey maps.

• For Senior Level: Documentation of leading design discovery sessions, facilitating user research, and contributing to or defining design systems.

📝 Enhancement Note: The portfolio is paramount for this role, acting as the primary validation of a candidate's skills and experience. Emphasis is placed on demonstrating a methodical approach to problem-solving and a clear understanding of the design process, especially for senior candidates who need to showcase leadership.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance package (medical, dental, vision).

• Retirement savings plan/SSS contributions.

• Paid time off (vacation leave, sick leave, holidays).

• Opportunities for professional development, training, and certifications.

• Performance-based bonuses and incentives.

• Life insurance.

• Employee assistance program.

Working Hours:

• Standard full-time work week, typically 40 hours, with flexibility. The role is on-site, requiring attendance at the Taguig City office.

📝 Enhancement Note: A salary range estimation has been provided based on industry standards for the Philippines, considering the experience level and location. Benefits are typical for a large, established organization like WTW, with a focus on employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Human Capital & Benefits Consulting. WTW is a leading global advisory, broking, and solutions company that helps clients around the world turn their potential into reality. They specialize in people, risk, and capital.

Company Size: WTW is a large enterprise, employing over 17,000 people globally. This size suggests a structured environment with established processes and opportunities for diverse career paths.

Founded: WTW was formed in 2010 through the merger of Willis Group Holdings and Towers Watson. This history implies a blend of established corporate culture with a forward-looking approach to innovation.

Team Structure:

• The UX Designer will be part of a global UX/UI team, likely reporting to a UX Manager or Lead Designer.

• Close collaboration with Product Managers, Business Analysts, Software Engineers, and other stakeholders within product development teams.

Methodology:

• Emphasis on user-centered design and data-driven decision-making.

• Utilization of Agile SDLC methodologies for iterative development and design.

• Encouragement of Design Thinking principles to foster innovation and empathy.

• Focus on creating scalable and consistent user experiences through design systems.

Company Website: https://www.wtwco.com/

📝 Enhancement Note: WTW's industry as a global advisory and solutions company means the UX Designer will work on sophisticated B2B products that solve complex business challenges for large clients. The company culture likely values expertise, collaboration, and a data-driven approach to problem-solving.

📈 Career & Growth Analysis

Operations Career Level: This role spans from mid-level to senior UX Designer. Mid-level designers will focus on executing design tasks, contributing to defined product areas, and collaborating within teams. Senior designers will lead complex design initiatives, mentor junior colleagues, and influence product strategy.

Reporting Structure: Typically, UX Designers report to a UX Lead, Manager, or Director of Product Design. They will work closely with Product Managers who often lead the product roadmap and business requirements.

Operations Impact: The UX Designer's work directly impacts the usability, adoption, and satisfaction of WTW's Human Capital Management software. By creating intuitive and efficient user experiences, they contribute to client retention, operational efficiency for clients, and the overall success and market competitiveness of WTW's SaaS products.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas like enterprise design systems, accessibility, interaction design, or user research methodologies.

• Leadership Development: Transition to Senior UX Designer, Lead UX Designer, or UX Manager roles, taking on more strategic responsibilities and team leadership.

• Cross-Functional Movement: Opportunities to move into Product Management, UX Research, or related fields within WTW.

• Industry Exposure: Gain deep knowledge of the Human Capital Management industry and its evolving technological landscape.

• Mentorship: As a senior designer, mentor junior team members, fostering a learning environment.

📝 Enhancement Note: The "All Levels" to "Senior" designation implies clear career progression within the role. WTW's scale offers diverse paths for growth, from individual contributor specialization to leadership. The impact is significant, directly affecting client experience and product success.

🌐 Work Environment

Office Type: WTW operates from modern office spaces designed for collaboration and productivity. The "W City Center" address in Bonifacio Global City, Taguig, suggests a prime business district location with contemporary amenities.

Office Location(s): 23/F W City Center, 30th Street corner 7th Avenue, Fort Bonifacio Global City, Taguig City, Philippines. This location is a well-known business hub, offering accessibility and a professional environment.

Workspace Context:

• The workspace is expected to be collaborative, with team members working together on projects.

• Access to necessary design tools, software, and potentially a dedicated UX lab or testing facilities.

• Opportunities for informal and formal interactions with colleagues across product, design, and development teams.

Work Schedule:

• The role is on-site, requiring full-time presence in the Taguig City office. Standard working hours are expected, with potential for flexibility depending on project needs and team agreements.

📝 Enhancement Note: The on-site requirement in a major business district emphasizes a professional, collaborative, and potentially fast-paced work environment typical of large consulting and technology firms.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter will review applications and resumes, focusing on relevant experience and portfolio.

• Hiring Manager/Team Interview: Conversation with the hiring manager and/or senior UX team members to assess experience, technical skills, and cultural fit. This may include a portfolio walkthrough.

• Design Challenge/Case Study: A practical exercise to evaluate problem-solving skills, design thinking, and execution. This could be a take-home assignment or an in-person/virtual presentation.

• Cross-Functional Interview: Discussion with stakeholders from Product Management or Engineering to assess collaboration and communication skills.

• Final Interview: Potential final round with a senior leader to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your skills relevant to enterprise SaaS and B2B applications. Highlight complexity, impact, and your specific contributions.

• Tell a Story: For each project, clearly articulate the problem, your process, key decisions, and the outcome. Use visuals effectively but don't let them overshadow the narrative.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Showcase Process: Detail your research, ideation, prototyping, and testing stages. Explain why you made certain choices.

• Be Prepared to Discuss: Expect detailed questions about your process, challenges faced, and how you collaborated with others. For senior roles, be ready to discuss leadership and strategic influence.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly analyze the problem statement and target users.

• Focus on Process: Demonstrate your systematic approach to problem-solving, even if you can't complete the entire solution within the given time.

• Communicate Clearly: Articulate your thought process, assumptions, and design rationale.

• Consider Constraints: Acknowledge technical or business constraints and how they might influence design decisions.

📝 Enhancement Note: The interview process is likely multi-stage, emphasizing practical skills through a portfolio review and design challenge. Candidates should prepare to demonstrate not just design execution but also strategic thinking and collaborative capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (explicitly mentioned), Sketch, Adobe Creative Suite (Photoshop, Illustrator).

• Wireframing Tools: Balsamiq, Axure RP.

• User Research & Testing Tools: UserTesting.com, Maze, Lookback, Hotjar.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Miro, Mural.

Analytics & Reporting:

• Google Analytics, Adobe Analytics (for understanding user behavior on live products).

CRM & Automation:

• While not directly used by UX designers, understanding how CRM systems (like Salesforce) and marketing automation tools impact user journeys and data collection can be beneficial.

📝 Enhancement Note: Figma is a key tool mentioned. Familiarity with the broader ecosystem of design, research, collaboration, and analytics tools is expected for a role in a large enterprise. Understanding the technical stack of the product (web and mobile applications) is also advantageous.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experience.

• Collaboration: Working effectively with diverse teams to achieve common goals.

• Innovation: Continuously seeking new and better ways to solve problems and improve user experiences.

• Excellence: Striving for high-quality design solutions and professional execution.

• Data-Driven: Using research and analytics to inform design decisions.

• Continuous Learning: Embracing new technologies, methodologies, and feedback for personal and team growth.

Collaboration Style:

• Cross-functional teamwork is essential, requiring strong communication and partnership with Product Management, Engineering, and Business stakeholders.

• An open and iterative design process, where feedback is actively sought and incorporated.

• Emphasis on shared understanding and collective ownership of product success.

• Mentorship and knowledge sharing, especially for senior designers contributing to team development.

📝 Enhancement Note: WTW's culture likely emphasizes professionalism, expertise, and collaborative problem-solving, aligning with the needs of a global consulting and solutions provider. The values reflect a commitment to delivering high-quality, user-focused solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise Software: Designing for complex workflows and diverse user roles within Human Capital Management requires deep understanding and careful navigation.

• Balancing Stakeholder Needs: Effectively integrating requirements from various business units, product teams, and technical constraints while prioritizing the user experience.

• Global Consistency: Ensuring design consistency across a broad product portfolio and for a global user base.

• Rapid Technological Evolution: Staying abreast of new design tools, methodologies, and emerging technologies in SaaS and HR tech.

• Data Interpretation: Translating complex data and user feedback into actionable design improvements.

Learning & Development Opportunities:

• Specialized Training: Access to internal and external training programs focusing on advanced UX techniques, specific tools, and industry best practices.

• Conferences & Workshops: Opportunities to attend industry conferences (e.g., UXPA, Nielsen Norman Group) and workshops to expand knowledge and network.

• Mentorship Programs: Formal or informal mentorship opportunities with senior designers and leaders within WTW.

• Exposure to Diverse Projects: Working on a variety of product areas within the HCM domain to broaden experience.

• Certifications: Pursuing professional certifications in UX design or related fields.

📝 Enhancement Note: The challenges are typical for senior roles in enterprise software, requiring strong problem-solving and adaptability. WTW's scale and focus on innovation suggest ample opportunities for professional development and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise-level design problem you solved. What was your process, what challenges did you encounter, and what was the outcome?" (Focus on process, problem-solving, and impact).

• "How do you approach balancing user needs with business requirements and technical constraints?" (Demonstrate pragmatism and negotiation skills).

• "Walk us through a project from your portfolio where you significantly influenced product strategy or led a design initiative." (For senior level – showcase leadership and strategic thinking).

Company & Culture Questions:

• "What interests you about WTW and our work in the Human Capital Management industry?" (Show research and genuine interest).

• "How do you collaborate with Product Managers and Engineers? Describe a time you had a disagreement and how you resolved it." (Assess teamwork and conflict resolution).

• "How do you stay updated on the latest UX trends and technologies?" (Demonstrate continuous learning).

Portfolio Presentation Strategy:

• Select 2-3 Key Projects: Choose projects that best represent your skills and align with the role's requirements (enterprise SaaS, B2B).

• Structure Your Narrative: For each project, use the STAR method (Situation, Task, Action, Result) or a similar framework. Clearly define the problem, your role, your actions, and the measurable outcomes.

• Highlight Your Process: Don't just show final screens; explain your research, ideation, wireframing, prototyping, and testing phases.

• Be Ready for Deep Dives: Anticipate detailed questions about your design decisions, tools used, and challenges encountered.

• Emphasize Collaboration: Explain how you worked with cross-functional teams.

📝 Enhancement Note: Preparation should focus on articulating design processes, demonstrating problem-solving skills, showcasing collaboration, and aligning with WTW's industry and culture. The portfolio presentation is a critical component.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Oracle Cloud application link.

• Portfolio Customization: Tailor your resume and portfolio to highlight experiences most relevant to enterprise SaaS, B2B applications, and Human Capital Management. Showcase your proficiency with Figma and your understanding of user-centered design principles.

• Resume Optimization: Ensure your resume clearly lists your years of experience, key skills (UX design, prototyping, research, Agile), and quantifiable achievements. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process and project outcomes. Prepare specific examples for behavioral questions related to collaboration, problem-solving, and leadership (for senior candidates).

• Company Research: Familiarize yourself with WTW's services, its position in the HR technology and consulting market, and its company values to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially salary ranges and specific benefit inclusions, should be verified directly with the hiring organization during the application and interview process.