UX Designer

📍 Job Overview

Job Title: UX Designer

Company: TOPdesk

Location: Delft, South Holland, Netherlands

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-02-11T13:47:40.375

Experience Level: Medior/Senior (5+ years)

Remote Status: On-site

🚀 Role Summary

• Oversee the end-to-end design lifecycle, from initial discovery and research to final delivery of user-centered solutions within a software product development context.

• Drive the creation of intuitive, accessible, and inclusive user experiences by transforming research insights into actionable design deliverables.

• Champion the effective use and continuous improvement of a design system to ensure consistency and efficiency across the product suite.

• Foster a collaborative design environment, facilitating ideation and problem-solving sessions with cross-functional teams including Product Managers and Engineers.

• Contribute to the strategic growth of UX maturity and design process optimization throughout the organization.

📝 Enhancement Note: This role is positioned as a Medior/Senior UX Designer, indicated by the "5+ years of professional experience" requirement and the scope of responsibilities, which include not only design execution but also process improvement and strategic contribution. The emphasis on the "entire design process" and "shaping user-centered solutions" points to a significant level of autonomy and influence.

📈 Primary Responsibilities

• Lead the complete design process, from user research and concept ideation through to high-fidelity prototyping and final handover for development.

• Conduct user research, including discovery, interviews, and surveys, to identify user needs and translate findings into compelling design solutions.

• Develop wireframes, user flows, mockups, and interactive prototypes using industry-standard tools to effectively communicate design concepts.

• Facilitate collaborative workshops and brainstorming sessions with Product Managers, Engineers, and other stakeholders to drive innovative problem-solving.

• Maintain and contribute to the existing design system, proposing new components and improvements to enhance design consistency and development efficiency.

• Plan and execute usability testing and gather feedback to validate and iterate on designs, ensuring optimal user experience and product outcomes.

• Prepare comprehensive design documentation and specifications for seamless implementation by the engineering team.

• Collaborate closely with Product Managers and Engineers to define product strategy and ensure user needs are met throughout the development lifecycle.

• Actively participate in improving UX processes and methodologies within the product development teams.

• Stay abreast of the latest UX trends, tools, and best practices to continuously elevate design quality and innovation.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and strategic contribution. The expectation to "transform insights into intuitive, accessible, and inclusive user experiences" and to "shape user-centered solutions" emphasizes a deep understanding of user needs and the ability to translate them into impactful product features. The involvement in "raising UX maturity and improving design processes" suggests a role that contributes to the broader design practice within TOPdesk.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Proven expertise in the full UX design lifecycle, from research and ideation to prototyping and testing.

• Proficiency in creating detailed wireframes, user flows, mockups, and interactive prototypes.

• Strong command of design and prototyping tools, with a specific emphasis on Figma.

• Experience working with or contributing to design systems, understanding their importance for consistency and scalability.

• Demonstrated ability to validate designs through user research, usability testing, and feedback analysis.

• Excellent verbal and written communication skills, enabling effective collaboration and stakeholder management.

• Proficiency in English for clear communication in an international work environment.

• A strong passion for accessibility, inclusivity, and solving complex design challenges.

Preferred Skills:

• Experience in the Service Management software industry.

• Familiarity with agile development methodologies and cross-functional team collaboration within an agile framework.

• Knowledge of front-end development principles and constraints to inform design decisions.

• Experience with user journey mapping and persona development.

• A strong portfolio showcasing a range of UX design projects, problem-solving approaches, and successful outcomes.

📝 Enhancement Note: The requirement for 5+ years of experience and the emphasis on a "proactive mindset and a drive for continuous improvement" suggest the company is seeking a self-starter who can contribute beyond just design execution. The mention of contributing to design systems and improving UX processes indicates a need for a candidate who can influence and elevate the team's overall design capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a breadth of UX design projects that demonstrate expertise across the entire design process, from initial discovery to final delivery.

• Include case studies that clearly articulate the design challenge, your specific role and contributions, the methodologies used (e.g., user research, wireframing, prototyping, usability testing), and the measurable outcomes achieved.

• Highlight your ability to translate complex user needs and business requirements into intuitive and effective user interfaces.

• Demonstrate proficiency with design tools, particularly Figma, through examples of your work.

Process Documentation:

• Provide examples of how you document user flows, interaction designs, and design specifications for seamless developer handoff.

• Illustrate your approach to gathering and incorporating feedback from usability testing, stakeholder reviews, and data analysis into design iterations.

• Showcase your understanding of how to integrate accessibility and inclusivity principles into your design process and documentation.

📝 Enhancement Note: For a Medior/Senior UX Designer role, a strong portfolio is critical. The emphasis on the "entire design process" and "user-centered solutions" means candidates should be prepared to walk through their design thinking, problem-solving approach, and the rationale behind their decisions, supported by tangible project examples. Demonstrating how they've used research and testing to validate designs and drive product outcomes will be key.

💵 Compensation & Benefits

Salary Range: EUR 4500 - EUR 5500 monthly (Based on provided data. This range typically reflects a Medior to Senior UX Designer role in the Netherlands, considering experience level, location, and industry standards for software development.)

Benefits:

• Personal Development (10 to Grow): Receive 10% of your gross full-time salary and 10% of your contractual working time dedicated to personal development. This provides significant flexibility for learning new skills, attending training, or pursuing certifications relevant to UX design and professional growth.

• Volunteer Work: Opportunity to dedicate 2.5% of your working time to volunteer activities, aligning with the company's commitment to social responsibility.

• International Exposure: Work within an international company with offices in multiple countries, offering exposure to diverse markets and teams.

• Inclusive Culture: Be part of a company that highly values diversity, inclusivity, and social responsibility.

• Employee Recognition: Identified as one of the best employers in the Netherlands.

Working Hours:

• 40 hours per week, full-time.

• The "10 to Grow" benefit also allocates 10% of contractual working time for personal development, suggesting a degree of flexibility and commitment to employee growth beyond standard work hours.

📝 Enhancement Note: The salary range provided (EUR 4500-5500 monthly) is approximately EUR 54,000 - 66,000 annually. This aligns with typical compensation for experienced UX Designers in the Netherlands, particularly in regions like South Holland. The "10 to Grow" initiative is a significant benefit, offering substantial resources for professional development, which is highly attractive to ambitious operations and design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Service Management

TOPdesk operates within the IT service management (ITSM) software industry, providing solutions that help organizations manage their IT services efficiently. This is a B2B software market where user experience is critical for adoption and customer satisfaction. The company's focus on service management implies a culture that values efficiency, support, and continuous improvement in business processes.

Company Size: Over 800 employees across 8 countries.

This indicates a company that has achieved significant scale while maintaining an international presence. For operations professionals, this size often means established processes and structures, but also opportunities for growth and influence within a global framework.

Founded: TOPdesk was founded in 1993.

With a long history in the software industry, TOPdesk has established itself as a stable and experienced player. This longevity suggests a company with a solid foundation, a proven business model, and a culture that adapts to market changes while retaining core values.

Team Structure:

• Multidisciplinary Product Development Teams: You will join a team comprising Product Managers, Engineers, and other Designers, fostering a collaborative and integrated approach to product creation.

• Reporting Line: Reports to a UX Manager, ensuring guidance and oversight from a senior design leader.

• Cross-functional Collaboration: Regular engagement with the Design System team and other stakeholders, highlighting a commitment to shared standards and cross-departmental alignment.

• International Collaboration: Work with colleagues based in the Netherlands, Germany, and Hungary, promoting a global perspective and diverse working relationships.

Methodology:

• User-Centered Design: The core philosophy driving product development, ensuring that user needs and experiences are at the forefront of all design decisions.

• Agile Development: Implied by the structure of multidisciplinary teams and close collaboration with Product Managers and Engineers, suggesting iterative development cycles and flexibility.

• Design System Utilization: Emphasis on using and contributing to a design system, promoting consistency, efficiency, and scalability in design and development.

• Data-Driven Decisions: The responsibility to validate designs through "data analysis" indicates a commitment to evidence-based design approaches.

Company Website: https://www.topdesk.com/

📝 Enhancement Note: TOPdesk's position as an established international software company suggests a professional environment with defined processes and a focus on product excellence. The emphasis on user-centered design, combined with an international team structure, points to a dynamic and collaborative culture where UX plays a pivotal role in product strategy and customer success.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer

This role is for an experienced UX Designer who can operate with a significant degree of autonomy. It requires not only strong execution skills but also the ability to influence design direction, contribute to process improvements, and mentor others. The scope extends beyond individual contributions to impacting the broader UX maturity of the organization.

Reporting Structure:

You will report to a UX Manager. This provides a clear reporting line for guidance, feedback, and career development. The UX Manager is likely responsible for setting design strategy, managing the design team's workload, and ensuring alignment with business objectives.

Operations Impact:

As a UX Designer, your primary impact will be on product usability, user satisfaction, and adoption rates. By creating intuitive and accessible interfaces, you directly contribute to customer success, reduced support costs, and increased efficiency for users of TOPdesk's service management software. Your work also influences the efficiency of the development process through clear documentation and design system contributions.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, accessibility, or design systems.

• Leadership: Progress into a Senior UX Designer role with increased strategic responsibilities, or potentially move into a UX Management or Team Lead position, overseeing a team of designers.

• Cross-functional Expertise: Develop a deeper understanding of Product Management and Engineering, enabling more holistic product development contributions.

• Process Improvement: Lead initiatives to refine and standardize UX processes and methodologies across TOPdesk.

• International Experience: Gain experience working with diverse international teams, which can open doors for global career opportunities.

• Personal Development (10 to Grow): Utilize the dedicated 10% of salary and time for personal development to acquire new skills, certifications, or explore emerging UX fields.

📝 Enhancement Note: The "5+ years of experience" requirement firmly places this role at the Medior/Senior level. Candidates are expected to bring established skills and a proactive approach to problem-solving and process improvement, rather than just executing tasks. The growth opportunities are varied, allowing for both deep specialization and broader leadership development within the design function.

🌐 Work Environment

Office Type: On-site at TOPdesk's headquarters in Delft, Kaiserslautern, or Budapest.

The role is based in a physical office location, emphasizing in-person collaboration and team synergy. This is typical for roles where close teamwork, spontaneous ideation, and a shared physical workspace are valued.

Office Location(s):

• Delft, Netherlands

• Kaiserslautern, Germany

• Budapest, Hungary

Candidates can choose their preferred office location from these three international hubs.

Workspace Context:

• Collaborative Environment: You'll join a multidisciplinary product development team, fostering close interaction with Product Managers, Engineers, and fellow Designers. This suggests an open office layout or dedicated team spaces designed for collaboration.

• Tools and Technology: Access to industry-standard design tools like Figma is expected, along with a supportive IT infrastructure to facilitate design work.

• Team Interaction: Regular engagement with the Design System team and other stakeholders ensures ample opportunities for cross-functional communication and knowledge sharing.

Work Schedule:

• Full-time, 40 hours per week.

• While the schedule is structured, the "10 to Grow" benefit suggests a culture that values employee development and may offer some flexibility in how that time is utilized, encouraging a proactive approach to time management.

📝 Enhancement Note: The explicit "On-site" nature of this role means candidates should be prepared for a traditional office environment. The choice of three international locations offers flexibility, but the core expectation is presence within one of these offices, facilitating direct collaboration.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, interest, and cultural fit.

2. Technical Interview / Portfolio Review: This is a crucial stage where you'll present your portfolio to the hiring manager and potentially other team members (e.g., UX Manager, Senior Designer). Be prepared to walk through 2-3 key projects, explaining your design process, problem-solving approach, and the impact of your work.

3. Team Collaboration Exercise / Case Study: You might be given a design challenge or a case study to work on, either individually or as part of a simulated team exercise. This assesses your problem-solving skills, design thinking, and ability to collaborate under hypothetical conditions.

4. Final Interview: A discussion with senior management or key stakeholders to assess strategic thinking, cultural alignment, and overall fit for the team and company.

Portfolio Review Tips:

• Focus on Process: Don't just show the final designs. Explain why you made certain decisions, the research you conducted, the iterations you went through, and how you measured success.

• Quantify Impact: Where possible, use metrics to demonstrate the positive impact of your designs (e.g., improved conversion rates, reduced user errors, increased task completion time).

• Tailor to TOPdesk: Research TOPdesk's products and user base. Try to frame your projects in a way that shows you understand their domain and user challenges. If you have experience in service management or B2B software, highlight it.

• Showcase Figma Skills: Since Figma is a key tool, be ready to discuss your proficiency and perhaps even demonstrate specific features or workflows you use.

• Accessibility & Inclusivity: Given the emphasis in the job description, be prepared to discuss how you incorporate these principles into your work.

Challenge Preparation:

• Understand the Problem: If given a case study or challenge, ensure you fully understand the user needs and business goals. Ask clarifying questions.

• Structure Your Approach: Outline your steps before diving into solutions. This might involve user research, ideation, sketching, wireframing, and testing.

• Communicate Your Thinking: Verbalize your thought process. Explain the trade-offs you're considering and why