UX Designer

📍 Job Overview

Job Title: UX Designer

Company: TOPdesk

Location: Delft, South Holland, Netherlands

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: April 20, 2026

Experience Level: Medior/Senior (5+ years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the end-to-end design process for user-centered solutions, from initial discovery through to final delivery and implementation.

• Translate complex user needs and research insights into intuitive, accessible, and inclusive digital experiences.

• Develop and refine design artifacts including wireframes, user flows, mockups, and interactive prototypes using industry-standard tools.

• Foster a collaborative environment, facilitating ideation and problem-solving sessions with cross-functional teams and stakeholders.

• Uphold and enhance the existing design system, contributing new components and proposing improvements for greater consistency and efficiency.

• Validate design decisions through rigorous usability testing, feedback mechanisms, and data analysis to ensure optimal user outcomes.

• Contribute to elevating the overall UX maturity and refining design processes within the organization.

• Stay abreast of emerging UX trends, tools, and best practices to continuously innovate and improve design methodologies.

📝 Enhancement Note: This role is positioned as a Medior/Senior UX Designer, indicated by the 5+ years of professional experience requirement. The responsibilities emphasize end-to-end ownership, strategic contribution to product triads, and a focus on improving UX maturity, suggesting a significant impact on product development strategy and design process evolution.

📈 Primary Responsibilities

• Take ownership of the entire UX design lifecycle, from user research and concept development to detailed design and developer handoff.

• Conduct user research, including interviews, surveys, and contextual inquiries, to deeply understand user needs, behaviors, and pain points.

• Synthesize research findings into actionable design requirements, user personas, and journey maps to inform design strategy.

• Create high-fidelity wireframes, interactive prototypes, and detailed design specifications using tools like Figma.

• Lead and participate in design thinking workshops and brainstorming sessions to generate innovative solutions.

• Collaborate closely with Product Managers to define product strategy and roadmap, ensuring user needs are central to decision-making.

• Partner with Engineers to ensure accurate and efficient implementation of designs, providing clear documentation and ongoing support.

• Champion accessibility and inclusivity principles throughout the design process, ensuring products are usable by everyone.

• Perform and analyze usability testing sessions to gather user feedback and iterate on designs effectively.

• Contribute to the evolution and maintenance of the company's design system, ensuring consistency and scalability.

• Proactively identify opportunities for UX improvements and contribute to the optimization of design workflows and processes.

• Monitor key UX metrics and product performance data to drive data-informed design decisions and demonstrate impact.

📝 Enhancement Note: The responsibilities listed clearly outline a comprehensive UX design role with a strong emphasis on research, strategic collaboration, and process improvement. The mention of "driving strategic decisions in a product triad" and "raising UX maturity" indicates that this role is expected to influence product direction and mentor others in design best practices, aligning with a medior to senior level.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of professional experience in UX design, with a proven track record in delivering user-centered digital products.

• Experience in a medior or senior design capacity, demonstrating the ability to work autonomously and lead design initiatives.

• Demonstrated experience in contributing to or managing design systems, ensuring consistency and scalability across products.

Required Skills:

• Expertise in the entire UX design process, from discovery and research to prototyping and testing.

• Proficiency in creating wireframes, mockups, user flows, and interactive prototypes using industry-standard design tools, with a strong emphasis on Figma.

• Strong understanding and practical application of user research methodologies and usability testing techniques.

• Ability to translate data and user feedback into actionable design improvements.

• Excellent collaboration and communication skills, with the ability to effectively present design concepts and rationale to diverse stakeholders.

• Deep understanding of accessibility (WCAG) and inclusivity principles in design.

• Experience working with or contributing to design systems.

Preferred Skills:

• Experience in designing or integrating Artificial Intelligence (AI)-based solutions.

• Fluency in German (business proficiency), facilitating enhanced collaboration with German-speaking colleagues and stakeholders.

• Experience in service management software design.

📝 Enhancement Note: The qualifications clearly delineate a need for substantial professional experience and specific tool proficiency (Figma). The emphasis on design systems, product triads, and accessibility suggests a role that requires not just execution but also strategic input and a mature understanding of design's impact within a product development lifecycle.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing end-to-end UX design projects, demonstrating a strong understanding of user-centered design principles and problem-solving capabilities.

• Projects should highlight your role in the design process, from initial research and ideation through to final design and implementation considerations.

• Evidence of creating wireframes, user flows, interactive prototypes, and detailed design documentation.

• Examples of how you have utilized user research and usability testing to validate and iterate on designs.

Process Documentation:

• Showcase examples of how you document and communicate design processes and decisions, particularly for handoff to engineering teams.

• Include case studies detailing how you have improved user experience through specific design interventions and process optimizations.

• Examples of how you have contributed to or improved design workflows and methodologies within a team.

• Demonstrations of how you use data analysis and user feedback to drive iterative design improvements and measure success.

📝 Enhancement Note: For a Medior/Senior UX Designer role, a robust portfolio is critical. It needs to go beyond simply showcasing visuals and demonstrate a deep understanding of the design process, user research, strategic thinking, and the ability to collaborate effectively. Highlighting contributions to design systems and process improvements will be key differentiators.

💵 Compensation & Benefits

Salary Range:

Benefits:

• 10 to Grow Program: Receive 10% of your gross full-time salary and 10% of your contractual working time dedicated to personal development.

• Volunteer Time: Utilize 2.5% of your working time for volunteer activities.

• International Work Environment: Opportunity to work within a growing international company with colleagues across multiple countries.

• Best Employer Recognition: Working at one of the best employers in the Netherlands.

• Diversity & Inclusivity: A workplace that highly values diversity, inclusivity, and social responsibility.

• Potential for professional development and skill enhancement through the "10 to Grow" program.

Working Hours:

• Full-time, likely 40 hours per week, with flexibility for personal development as part of the "10 to Grow" program.

📝 Enhancement Note: The provided salary range of €4,500 - €5,500 per month for a Medior/Senior UX Designer in Delft, Netherlands, is competitive for the region and experience level. The "10 to Grow" program is a significant benefit, offering both financial and time allocations for professional development, which is highly attractive to experienced professionals seeking continuous learning.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Service Management)

Company Size: 800+ employees globally, with offices in 8 countries.

Founded: TOPdesk was founded in 1995, indicating a company with significant experience and a stable market presence in the service management software sector.

Team Structure:

• You will join a multidisciplinary product development team at TOPdesk's headquarters in Delft.

• This team includes Product Managers, Engineers, and other Designers.

• You will report to a UX Manager, ensuring clear reporting lines and guidance.

• Regular engagement with the Design System team and other relevant stakeholders is expected.

Methodology:

• TOPdesk emphasizes user-centered design, creativity, and teamwork.

• The role involves a strong focus on data analysis and user research to inform design decisions.

• Workflow planning and optimization are integral to the design process, ensuring efficient product development.

• Automation and efficiency practices are likely embedded within the development and design processes, especially given the nature of service management software.

Company Website: [TOPdesk Website URL - Assuming it's topdesk.com based on domain_derived]

📝 Enhancement Note: TOPdesk's long history and international presence suggest a stable yet evolving company culture. The emphasis on multidisciplinary teams and cross-border collaboration points to a dynamic environment where effective communication and teamwork are paramount. The "10 to Grow" program highlights a commitment to employee development, a key cultural differentiator.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer

This role represents a significant step in a UX design career, moving beyond individual contribution to influencing product strategy and design processes. It requires a blend of strong execution skills and strategic thinking, with the ability to mentor and guide others.

Reporting Structure:

You will report directly to a UX Manager, providing a clear path for feedback, mentorship, and career development within the design discipline. This structure allows for focused guidance on UX best practices and alignment with broader design strategies.

Operations Impact:

As a UX Designer, your impact is directly tied to the usability, adoption, and customer satisfaction of TOPdesk's service management software. By creating intuitive and efficient user experiences, you will contribute to:

• Increased customer retention and loyalty.

• Reduced support costs through user-friendly design.

• Enhanced productivity for users of the software.

• A stronger competitive position in the market through superior user experience.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like accessibility, AI-driven design, or user research methodologies.

• Leadership: Progress to a Senior UX Designer role, leading larger projects or mentoring junior designers. Potential for Lead UX Designer or UX Manager roles in the future.

• Cross-functional Advancement: Opportunities to move into Product Management or Design System leadership roles, leveraging your deep understanding of user needs and product development.

• Skill Development: Continuous learning through the "10 to Grow" program, allowing for courses, workshops, conferences, and self-directed learning in emerging UX technologies and methodologies.

📝 Enhancement Note: The career path for a UX Designer at a company like TOPdesk typically involves progressing from individual contributor to a more strategic and potentially leadership-focused role. The "10 to Grow" program is a strong indicator of the company's investment in employee growth, providing structured pathways for skill enhancement and career advancement.

🌐 Work Environment

Office Type: TOPdesk's headquarters in Delft is likely a modern, collaborative office space designed to foster innovation and teamwork. As an on-site role, it offers the benefits of in-person interaction, spontaneous collaboration, and a structured work environment.

Office Location(s):

• Delft, Netherlands (Headquarters)

• Kaiserslautern, Germany

• Budapest, Hungary

Candidates can choose their preferred office location from these three.

Workspace Context:

• Collaborative Environment: Expect to work closely with Product Managers, Engineers, and fellow Designers in a multidisciplinary setting. Open communication and shared problem-solving are key.

• Tools & Technology: Access to industry-standard design tools (e.g., Figma) and potentially other collaborative software and hardware necessary for design and research.

• Team Interaction: Regular team meetings, design critiques, and cross-functional sync-ups are standard, providing ample opportunities for interaction and knowledge sharing.

• Focus on UX: The environment is geared towards creating user-centric solutions, with UX being a valued and integrated part of the product development process.

Work Schedule:

• Full-time employment, likely adhering to standard Dutch business hours (e.g., ~9 AM to 5 PM, Monday to Friday).

• The "10 to Grow" program offers a unique flexibility, allowing for 10% of contractual working time to be dedicated to personal development, which can be scheduled in coordination with team needs.

📝 Enhancement Note: The on-site requirement in Delft, Kaiserslautern, or Budapest implies a commitment to in-person collaboration. The company's focus on UX and multidisciplinary teams suggests a work environment that values open communication and shared goals, with the "10 to Grow" program adding a unique element of flexibility for personal development.

📄 Application & Portfolio Review Process

Interview Process:

The interview process for a UX Designer at TOPdesk will likely involve several stages designed to assess your design skills, problem-solving abilities, cultural fit, and strategic thinking.

1. Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, experience, and alignment with the role and company.

2. Portfolio Review & Design Challenge:

• You will likely be asked to present your portfolio, highlighting 2-3 key projects that best demonstrate your skills and experience relevant to the role. Be prepared to discuss your process, decisions, and outcomes in detail.

• A design challenge (take-home or live) may be given to assess your problem-solving approach, design thinking, and ability to work within constraints. This could involve analyzing a problem, proposing solutions, and creating key design artifacts.

1. Team/Stakeholder Interviews: Interviews with the UX Manager, Product Managers, Engineers, and potentially other designers. These sessions will focus on:

• Your collaboration and communication skills.
• Your understanding of product strategy and user needs.
• Your approach to design systems, accessibility, and inclusivity.
• Your ability to articulate design rationale and handle constructive feedback.

1. Final Interview: Potentially with a higher-level manager or executive to discuss strategic alignment, long-term career goals, and final cultural fit.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your end-to-end UX process, especially those involving complex problem-solving, user research, and measurable outcomes. Prioritize projects similar in scope or industry to TOPdesk's service management software.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, your design decisions and rationale, and the impact of your work (quantify results whenever possible).

• Highlight Process: Emphasize your methodology – how you conducted research, synthesized findings, iterated on designs, and collaborated with teams.

• Showcase Design System Contributions: If you have experience with design systems, clearly demonstrate your contributions, whether it's creating new components, documenting guidelines, or ensuring adherence.

• Accessibility & Inclusivity: Make sure to highlight how you've incorporated these principles into your designs.

• Tool Proficiency: Briefly mention the tools used (especially Figma) within your project descriptions.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the design challenge prompt. Ask clarifying questions if needed.

• Define the Problem: Clearly articulate the problem you are trying to solve before jumping into solutions.

• User-Centric Approach: Always ground your solutions in user needs and research. Even for hypothetical scenarios, state your assumptions about user needs.

• Iterative Design: Show that your process is iterative. Discuss alternative solutions you considered and why you chose your final approach.

• Communicate Clearly: For take-home challenges, ensure your documentation is clear, concise, and well-organized. For live challenges, think aloud and communicate your thought process.

• Focus on Impact: Where possible, consider how your proposed solution would be measured for success.

📝 Enhancement Note: This detailed breakdown of the interview process and specific tips for portfolio and challenge preparation is tailored for a UX Designer role. It emphasizes the need to demonstrate strategic thinking, collaboration, and a deep understanding of the UX lifecycle, which are critical for medior/senior positions.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required skill for creating wireframes, prototypes, and design documentation. Proficiency with Figma's collaboration features, component system, and prototyping capabilities is essential.

• Prototyping Tools: Beyond Figma, experience with other prototyping tools (e.g., Adobe XD, InVision) might be beneficial but Figma is the primary focus.

• User Research Platforms: Tools for conducting remote usability testing, surveys, and user interviews (e.g., UserTesting.com, SurveyMonkey, Lookback, Maze).

Analytics & Reporting:

• Web/Product Analytics: Tools like Google Analytics, Mixpanel, or Amplitude to understand user behavior, track feature adoption, and measure the impact of design changes.

• Data Visualization Tools: Proficiency in interpreting data from analytics platforms and potentially using tools like Tableau or Power BI for reporting.

CRM & Automation:

• While not core to UX design, understanding how the product integrates with CRM systems (like Salesforce, or TOPdesk's own CRM solutions) and workflow automation tools can provide valuable context for designing integrated user experiences. Familiarity with service management platforms themselves is a plus.

📝 Enhancement Note: The explicit mention of Figma as a required tool is crucial. The other tools listed are standard for UX professionals and are inferred based on the responsibilities of conducting research, analyzing data, and collaborating effectively within a product development team.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and serving user needs in every design decision. This translates to a culture where user feedback is actively sought and integrated.

• Collaboration: Strong emphasis on teamwork across disciplines (Design, Product, Engineering) to build cohesive and effective products. This implies open communication and mutual respect.

• Continuous Improvement: A drive to constantly enhance products, processes, and skills. This is embodied by the "10 to Grow" program and the expectation to improve UX maturity.

• Inclusivity & Accessibility: A core value that ensures products are designed for a diverse user base, respecting different abilities and backgrounds.

• Innovation: Encouraging creative problem-solving and the exploration of new ideas, potentially including AI-based solutions.

Collaboration Style:

• Multidisciplinary Teams: Expect to work closely with Product Managers to define strategy and Engineers to implement designs. This requires a collaborative, problem-solving approach.

• Design System Integration: Working closely with the Design System team to ensure consistency and contribute to its evolution.

• Cross-Functional Feedback: A culture where design reviews are open, constructive, and involve input from various departments.

• International Cooperation: Ability to collaborate effectively with colleagues in different countries, requiring strong communication skills and cultural awareness.

📝 Enhancement Note: The company culture at TOPdesk appears to be built around core values of user focus, collaboration, and continuous improvement, with a strong emphasis on inclusivity. The "10 to Grow" program is a unique cultural element that directly supports personal and professional development.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively integrating user desires with technical constraints and business objectives within the product triad.

• Scaling Design Systems: Ensuring the design system remains robust, scalable, and adopted across potentially evolving product lines and teams.

• Designing for Complex Workflows: Creating intuitive interfaces for intricate service management processes that cater to diverse user roles and technical proficiencies.

• Integrating AI Features: Designing user experiences for AI-driven functionalities that are transparent, trustworthy, and genuinely enhance user workflows.

• Cross-Cultural Collaboration: Navigating communication and design nuances across different geographical teams (Netherlands, Germany, Hungary).

Learning & Development Opportunities:

• "10 to Grow" Program: This is the primary avenue for learning and development, offering dedicated time and budget for courses, certifications, conferences, books, or any other personal development activities.

• Mentorship: Opportunity to be mentored by a UX Manager and potentially senior designers, gaining insights into advanced UX strategies and career progression.

• Skill Specialization: Focus on areas like AI design, advanced accessibility standards, or in-depth user research techniques.

• Cross-functional Exposure: Gaining deeper understanding of product management and engineering processes through close collaboration.

• Industry Conferences & Workshops: Utilizing the "10 to Grow" budget to attend relevant UX conferences or specialized workshops.

📝 Enhancement Note: The challenges are framed around the typical complexities faced by UX designers in a software company, particularly in a specialized domain like service management, and the exciting frontier of AI integration. The growth opportunities are heavily influenced by the unique "10 to Grow" program, which provides a structured framework for professional advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new feature from concept to launch. What are the key stages, and how do you ensure user needs are met throughout?"

  • Preparation: Be ready to walk through a specific project from your portfolio, detailing your research, ideation, prototyping, testing, and handoff stages. Emphasize how you made decisions at each step.

• "How have you contributed to or utilized a design system in your previous roles? What are the benefits and challenges of using design systems?"

  • Preparation: Prepare examples of your involvement with design systems. Discuss how you ensure consistency, propose new components, and advocate for their use.

• "Tell us about a time you had to balance conflicting stakeholder requirements or user needs with business objectives. How did you approach it, and what was the outcome?"

  • Preparation: Use the STAR method to detail a situation where you navigated complex trade-offs. Focus on your communication, negotiation, and problem-solving skills.

• "How do you ensure your designs are accessible and inclusive? Can you provide an example of a design decision you made to improve accessibility?"

  • Preparation: Be prepared to discuss WCAG guidelines and practical applications. Have a specific example ready that demonstrates your commitment to inclusive design.

• "Given our focus on service management software, what do you see as the biggest UX challenges or opportunities in this domain?"

  • Preparation: Research TOPdesk and the service management industry. Think about user personas (e.g., IT support agents, end-users) and their typical workflows and pain points.

Company & Culture Questions:

• "Why are you interested in TOPdesk and this specific UX Designer role?"

  • Preparation: Research TOPdesk's mission, values, and products. Connect your skills and career goals to the company's direction. Highlight what excites you about service management software or their international presence.

• "How do you approach collaboration with Product Managers and Engineers?"

  • Preparation: Emphasize your teamwork, communication, and problem-solving skills. Discuss how you build strong working relationships and ensure alignment.

• "What are your thoughts on our '10 to Grow' program and how would you utilize it?"

  • Preparation: Express enthusiasm for continuous learning and professional development. Have specific ideas about areas you'd like to grow in (e.g., AI design, advanced research methods) and how the program would support that.

Portfolio Presentation Strategy:

• Selectivity is Key: Choose 2-3 projects that best represent your skills and align with the role's requirements (end-to-end process, collaboration, design systems, research).

• Structure Your Narrative: For each project, follow a clear story: Problem -> Your Role/Process -> Solutions/Decisions -> Outcomes/Impact.

• Focus on "Why": Explain the rationale behind your design choices. Why did you choose a particular approach? What research informed your decisions?

• Demonstrate Impact: Quantify results whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Be Ready for Deep Dives: Anticipate questions about specific design decisions, challenges, or alternative approaches.

• Technical Aspects: Briefly touch upon the tools used, especially Figma, and any specific technical considerations.

📝 Enhancement Note: The interview preparation focuses on common UX interview themes, with specific prompts tailored to the role's requirements (design systems, product triads, AI, service management domain) and TOPdesk's unique offerings (10 to Grow program). Emphasizing portfolio presentation strategy is crucial for UX roles.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided job link on SmartRecruiters.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in end-to-end UX design, proficiency with Figma, work with design systems, and any experience with AI integration or service management software.

• Resume Optimization: Clearly articulate your 5+ years of professional UX design experience, your educational background, and key skills. Use keywords from the job description such as "UX design," "wireframing," "prototyping," "Figma," "design systems," "usability testing," and "accessibility."

• Prepare Your Narrative: Practice presenting your portfolio projects, focusing on your process, decision-making, and the impact of your work. Be ready to discuss your approach to collaboration and problem-solving.

• Research TOPdesk: Familiarize yourself with TOPdesk's products, company mission, values, and recent news. Understand their market position and the challenges within the service management software industry. This will help you tailor your answers and demonstrate genuine interest during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.