UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Sendbird

Location: Seoul, South Korea

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: April 06, 2026

Experience Level: 8-12+ Years

Remote Status: Hybrid (3+ days in office per week)

🚀 Role Summary

• Lead the UX strategy and ownership for Sendbird's AI-driven products, including the new Delight.ai platform, ensuring alignment between business objectives and user value.

• Innovate and establish Sendbird's proprietary "Vibe Design Process," integrating AI tools to enhance efficiency and focus on high-impact UX improvements.

• Design and refine user experiences for complex Enterprise SaaS products, focusing on AI agents, client SDKs, and web-based dashboards.

• Drive the creation and maintenance of a robust design system, ensuring consistency and scalability across all product interfaces.

• Collaborate closely with Product Managers and Engineers to define product roadmaps, prioritize initiatives, and demonstrably impact business outcomes through UX design.

📝 Enhancement Note: This role is positioned as a senior UX Designer with significant ownership and strategic influence. The emphasis on AI integration and establishing a new design process ("Vibe Design Process") indicates a need for a candidate who can not only execute but also innovate and lead process improvements within the design function. The "AI-first CX" and "AI Concierge" positioning of Delight.ai highlights a strong focus on leveraging AI to enhance customer understanding and personalization.

📈 Primary Responsibilities

• Strategic UX Leadership: Deeply understand product roadmaps and customer needs for Sendbird and Delight.ai, leveraging the latest AI technologies to define complex UX issues and propose high-confidence, strategic solutions.

• Process Innovation: Develop and implement Sendbird's next-generation, AI-integrated UX workflow, moving beyond traditional linear processes to minimize repetitive tasks and maximize focus on valuable UX enhancements.

• AI Product UX Standards: Research, define, and establish optimal UX standards specifically for AI agents, driving market competitiveness and quality through innovative interface design.

• Information Architecture & User Flow: Design robust information architecture and sophisticated user flows for highly complex Enterprise SaaS products, ensuring intuitive navigation and efficient task completion.

• Design System Management: Utilize, build, and manage a comprehensive design system to ensure consistency, scalability, and efficiency across all product touchpoints.

• Cross-Functional Collaboration: Effectively communicate and collaborate with Product Managers and Engineers, aligning