UX Designer

📍 Job Overview

Job Title: UX Designer

Company: INFOSYS NOVA HOLDINGS LLC

Location: Charlotte, NC, US

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-02-10T14:30:00

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Focus on designing intuitive, user-centered digital experiences for web and mobile applications.

• Leverage strong Figma expertise for creating wireframes, user flows, prototypes, and high-fidelity designs.

• Collaborate closely with product managers, developers, and stakeholders to translate requirements into effective design solutions.

• Drive design iterations through user research, usability testing, and feedback analysis.

• Ensure adherence to accessibility, usability, and established design best practices.

📝 Enhancement Note: This role is specifically for a UX Designer, not a Revenue Operations, Sales Operations, or GTM role. The focus is on product design and user experience, with a strong emphasis on Figma as the primary tool. The healthcare domain experience is a significant differentiator.

📈 Primary Responsibilities

• Design user-centered experiences for web and/or mobile applications, ensuring alignment with business objectives and user needs.

• Create comprehensive UX deliverables including wireframes, user flows, interactive prototypes, and high-fidelity mockups, primarily using Figma.

• Act as a key liaison between product management, engineering, and other stakeholders, translating complex requirements into clear and actionable design specifications.

• Plan, conduct, and analyze user research and usability testing sessions to gather actionable insights and inform design decisions, facilitating iterative improvements.

• Champion design excellence by ensuring all designs adhere to accessibility standards (e.g., WCAG), usability principles, and company-wide design best practices.

• Contribute to the development, maintenance, and evolution of design systems and UI component libraries to ensure consistency and efficiency across products.

📝 Enhancement Note: While not a traditional operations role, the responsibilities involve process-oriented tasks such as workflow design, user research protocols, and design system management, which are critical for efficient product development and user adoption.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for this level of UX design role. Equivalent practical experience may be considered.

Experience: 2-5 years of professional experience in UX design, with a strong portfolio showcasing user-centered design solutions for digital products. Experience designing complex workflows or data-heavy applications is essential.

Required Skills:

• Figma Proficiency: Demonstrated expert-level proficiency in Figma, including mastery of components, auto-layout, prototyping features, and design system creation/management.

• UX Principles: Solid understanding of core UX principles, user-centered design methodologies, interaction design patterns, and information architecture.

• Cross-functional Collaboration: Proven ability to effectively communicate and collaborate with product managers, developers, researchers, and other stakeholders, articulating design decisions clearly and persuasively.

• Complex Design Experience: Experience in designing for complex workflows, data-intensive applications, or enterprise-level software solutions.

• Problem-Solving: Strong analytical and problem-solving skills to address user pain points and business challenges through design.

Preferred Skills:

• Healthcare Domain Expertise: Prior experience working within the healthcare industry, specifically with Electronic Health Records (EHRs), clinical tools, patient-facing applications, or health tech platforms.

• Healthcare Compliance: Familiarity with healthcare-specific usability, accessibility, or regulatory compliance considerations.

• Agile Methodologies: Experience working effectively within agile development frameworks and cross-functional product teams.

• User Research & Testing: Experience with various user research methodologies and usability testing tools, with a track record of deriving actionable insights.

• Accessibility Standards: Knowledge of accessibility standards such as WCAG (Web Content Accessibility Guidelines).

• Front-end Awareness: Basic understanding of front-end development constraints, including HTML and CSS, to facilitate better collaboration with engineering teams.

📝 Enhancement Note: The emphasized skills in Figma, complex workflows, and healthcare domain, along with preferred knowledge of accessibility and agile, indicate a need for a candidate who can quickly integrate into a specialized product development environment and contribute to regulated, data-sensitive projects.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 robust UX design projects that demonstrate a deep understanding of user-centered design principles.

• Projects should highlight the candidate's ability to tackle complex problems, design for intricate workflows, and deliver intuitive user experiences.

• For each project, clearly articulate the problem statement, your role and process, design decisions, key challenges, and measurable outcomes or impact.

• Include examples of wireframes, user flows, interactive prototypes (ideally Figma-based), and high-fidelity mockups.

Process Documentation:

• Demonstrate a structured approach to the design process, from problem definition and user research to ideation, prototyping, testing, and final implementation.

• Clearly explain how user feedback and research findings were incorporated into design iterations and decision-making.

• Provide examples of how design systems or style guides were utilized or contributed to, ensuring consistency and scalability.

• Showcase how collaboration with product managers and developers was managed throughout the design lifecycle.

📝 Enhancement Note: The portfolio is critical for this role, serving as tangible proof of skills in Figma, complex workflow design, and user research. Candidates should be prepared to walk through their design process and rationale in detail, emphasizing their ability to navigate challenging design landscapes.

💵 Compensation & Benefits

Salary Range: Given the location (Charlotte, NC) and the mid-level experience requirement (2-5 years), typical UX Designer salaries in this region can range from $70,000 to $100,000 annually. This estimate is based on industry benchmarks for UX Designers in major US tech hubs and adjusted for Charlotte's cost of living and market demand. Specific compensation will depend on the candidate's exact experience, portfolio strength, and negotiation.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan (e.g., 401(k)) with potential company match.

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Opportunities for professional development, training, and conference attendance.

• Potential for performance-based bonuses or incentives.

• Employee Assistance Program (EAP) and other wellness initiatives.

Working Hours: Standard full-time working hours are anticipated, likely around 40 hours per week. While the role is on-site, there may be some flexibility within core business hours, but consistent availability during business hours is expected for collaboration with teams in different time zones or for urgent project needs.

📝 Enhancement Note: Salary estimate is based on aggregated data from reputable salary aggregators and industry reports for UX Designers in the specified region and experience level. Specific benefits will be detailed during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Services, Consulting, potentially with a strong focus on Healthcare Technology solutions given the role's preference. Infosys is a global leader in next-generation digital services and consulting, known for its broad industry expertise and technological innovation.

Company Size: Infosys is a very large, publicly traded company, employing hundreds of thousands of individuals globally. This implies a structured corporate environment with established processes, extensive resources, and opportunities for career advancement within a global organization.

Founded: Infosys was founded in 1981, signifying a long history of operation, market presence, and adaptation to technological shifts.

Team Structure:

• The UX Designer will likely be part of a larger Product Development, Digital Transformation, or Design team within Infosys, potentially embedded within client project teams or internal product groups.

• The team structure will likely involve reporting to a UX Lead, Design Manager, or Product Manager, with close collaboration with Product Owners, Developers, QA testers, and potentially Business Analysts or domain experts.

Methodology:

• Infosys often employs a variety of methodologies, including Agile, Waterfall, and hybrid approaches, depending on client needs and project specifics. Expect engagement with Agile Scrum or Kanban frameworks for iterative development.

• Data analysis and insights are crucial for informing design decisions, with a focus on user behavior, market trends, and business metrics.

• Workflow planning and optimization are inherent to UX design, ensuring that user journeys are efficient and effective.

• Automation practices may be utilized in design workflows (e.g., design system components) and in the products being designed.

Company Website: https://www.infosys.com/

📝 Enhancement Note: As a large consulting firm, Infosys likely has a robust framework for project delivery and client engagement. The specific team and project for this UX Designer role will likely be client-driven, offering exposure to diverse industries and challenges, with a particular emphasis on healthcare given the job description.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer. This typically means the individual is expected to work with a degree of autonomy on defined projects, contributing to design strategy and execution, but may still require guidance on highly complex or novel challenges. They are expected to mentor or guide junior designers and collaborate effectively with senior stakeholders.

Reporting Structure: The UX Designer will likely report to a Design Manager, UX Lead, or a Product Manager within a specific project or product line. This structure ensures alignment with product roadmaps and business objectives, while providing a clear channel for design mentorship and feedback.

Operations Impact: While this is a UX role, its impact is deeply intertwined with "operations" in the broader sense of product operations and business operations. Effective UX design directly impacts user adoption, customer satisfaction, operational efficiency (e.g., reducing support calls through intuitive design), and ultimately, revenue generation by improving conversion rates and customer loyalty. The design of complex healthcare workflows can directly affect patient care and clinical efficiency.

Growth Opportunities:

• Specialization: Deepen expertise in healthcare UX, accessibility, or specific design methodologies.

• Leadership: Progress to Senior UX Designer, Lead UX Designer, or UX Manager roles, overseeing teams and strategy.

• Cross-functional Mobility: Transition into Product Management, Design Strategy, or even roles focused on operationalizing design processes within the company or for clients.

• Skill Development: Continuous learning through internal training, external certifications (e.g., NN/g), and exposure to cutting-edge design tools and techniques.

📝 Enhancement Note: The growth path for a UX Designer at a large firm like Infosys is typically structured, offering clear progression from mid-level to senior and leadership roles. The emphasis on client-facing projects also provides exposure to diverse business challenges, which can broaden an individual's operational understanding and strategic thinking.

🌐 Work Environment

Office Type: This is an on-site role in Charlotte, NC. The office environment at a company like Infosys typically includes modern, collaborative workspaces designed to foster teamwork and innovation. Expect open-plan areas, meeting rooms equipped with technology for presentations and video conferencing, and potentially quiet zones for focused work.

Office Location(s): Charlotte, NC (specifically zip code 28202). This suggests a presence in a major business district, likely offering good accessibility via public transport and proximity to amenities.

Workspace Context:

• The workspace will likely be set up to encourage collaboration, with shared design tools and environments.

• Access to necessary hardware and software, including powerful workstations capable of running design tools like Figma smoothly.

• Opportunities for informal and formal interactions with colleagues, including design critiques, brainstorming sessions, and team meetings.

Work Schedule: The role is full-time on-site. While core business hours are standard, the nature of design projects may sometimes require flexibility to meet deadlines or accommodate cross-time zone collaboration. The on-site requirement ensures maximum team integration and spontaneous collaboration.

📝 Enhancement Note: The on-site requirement is significant for this role, emphasizing the company's value placed on in-person collaboration, team synergy, and the ability to engage directly with colleagues and stakeholders in a shared physical space.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, interest, and cultural fit.

• Portfolio Review & Technical Interview: A hiring manager or senior designer will review your portfolio and conduct a technical interview. This will involve discussing your past projects in detail, your design process, your proficiency with Figma, and your approach to solving UX challenges. Be prepared to present 2-3 key projects.

• Design Challenge/Case Study: You may be asked to complete a take-home design challenge or a live design exercise during an interview. This will assess your problem-solving skills, design thinking, and ability to apply UX principles under time constraints.

• Cross-functional Interviews: Interviews with product managers, developers, or other stakeholders to assess your collaboration skills and ability to work effectively in a team environment.

• Final Interview: A final discussion with a senior leader to confirm fit and discuss compensation and benefits.

Portfolio Review Tips:

• Curate Selectively: Choose projects that best showcase your skills relevant to this role: Figma proficiency, complex workflows, and ideally, healthcare experience.

• Tell a Story: For each project, walk through the problem, your process, your decisions, and the outcomes. Use visuals effectively.

• Highlight Figma: Explicitly demonstrate your advanced Figma skills (components, auto-layout, prototyping).

• Quantify Impact: Where possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Be Ready for Questions: Anticipate questions about your design choices, how you handle feedback, and how you collaborate.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge. Ask clarifying questions if needed.

• Focus on Process: Even if time is limited, demonstrate a structured approach to problem-solving. Outline your steps clearly.

• Prioritize: Identify the core problem and focus your efforts on the most critical aspects of the solution.

• Present Clearly: If presenting a take-home challenge, ensure your presentation is concise, well-organized, and clearly articulates your reasoning.

📝 Enhancement Note: The emphasis on Figma and healthcare experience means candidates should tailor their portfolio and interview responses to highlight these specific areas. A strong understanding of how UX impacts operational efficiency and user adoption within complex systems will be highly valued.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential and primary tool for wireframing, prototyping, high-fidelity design, and design system management. Advanced proficiency is a must.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial for specific project needs.

• User Research & Testing Tools: Tools like UserTesting.com, Maze, Lookback, or similar platforms for conducting usability tests and gathering user feedback.

• Collaboration Tools: Platforms such as Jira, Confluence, Slack, or Microsoft Teams for project management, communication, and documentation.

Analytics & Reporting:

• Analytics Platforms: Familiarity with web and mobile analytics tools (e.g., Google Analytics, Adobe Analytics, Mixpanel) to understand user behavior and measure design impact.

• Data Visualization Tools: Basic understanding of how design outputs integrate with data visualization tools for reporting.

CRM & Automation:

• CRM Systems: While not a direct user, understanding how UX designs integrate with CRM functionalities can be beneficial, especially in enterprise contexts.

• Workflow Automation: Awareness of how UX designs can support or be part of automated workflows.

📝 Enhancement Note: Mastery of Figma is non-negotiable for this role. Beyond Figma, candidates should be comfortable with tools that support the end-to-end UX lifecycle, from research and ideation to testing and collaboration within development teams.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs, ensuring that all designs prioritize usability and user satisfaction.

• Collaboration: Valuing teamwork, open communication, and constructive feedback to achieve shared goals. This includes working effectively with product, engineering, and business stakeholders.

• Data-Driven Design: Utilizing user research, analytics, and testing to inform design decisions and measure impact, moving beyond subjective preferences.

• Continuous Improvement: Embracing an iterative approach to design, constantly seeking opportunities to refine and enhance user experiences based on feedback and evolving requirements.

• Innovation & Excellence: Striving for high-quality design solutions that are not only functional but also elegant, intuitive, and aligned with best practices.

Collaboration Style:

• Cross-functional Integration: Actively participating in cross-functional team meetings, design reviews, and project planning sessions.

• Constructive Feedback: Providing and receiving feedback in a professional and constructive manner to improve design outcomes.

• Knowledge Sharing: Willingness to share design knowledge, best practices, and insights with team members to foster a learning environment.

• Proactive Communication: Maintaining clear and consistent communication regarding design progress, challenges, and potential roadblocks.

📝 Enhancement Note: The culture likely emphasizes a blend of disciplined, data-informed design practices with a collaborative and iterative approach, especially within the context of large-scale IT services and consulting. The healthcare focus may also bring an added layer of attention to detail and compliance.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Healthcare Workflows: Translating intricate, often regulated, healthcare processes into intuitive and efficient user interfaces requires deep analytical and problem-solving skills.

• Balancing Stakeholder Needs: Effectively mediating between user needs, business objectives, and technical constraints to arrive at optimal design solutions.

• Adhering to Strict Compliance: Navigating healthcare regulations and accessibility standards (WCAG) while maintaining a user-friendly design.

• Design System Evolution: Contributing to and maintaining a robust design system that scales across multiple products and is adopted by diverse teams.

Learning & Development Opportunities:

• Specialized Training: Access to Infosys's extensive learning platforms and potential for specialized training in healthcare UX, advanced Figma techniques, or user research methodologies.

• Industry Exposure: Working on diverse client projects across the healthcare sector, offering broad exposure to different challenges and solutions.

• Mentorship: Opportunities to learn from senior designers and product leaders within Infosys or client organizations.

• Networking: Building a professional network within a global organization and across various industries.

📝 Enhancement Note: This role offers a significant opportunity to gain specialized experience in a high-demand sector (healthcare tech) while working within a structured, globally recognized organization that invests in employee development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex workflow you designed. What were the key challenges, and how did you use Figma to address them?" (Focus on your process, Figma features used, and problem-solving. Highlight healthcare if applicable.)

• "How do you approach user research and usability testing? Can you give an example of how feedback influenced your design?" (Emphasize your methodology and iterative process.)

• "How do you balance competing requirements from product managers, developers, and end-users?" (Demonstrate your collaboration and negotiation skills.)

Company & Culture Questions:

• "What interests you about working for Infosys, particularly in the healthcare domain?" (Research Infosys's healthcare initiatives and articulate your alignment.)

• "How do you ensure your designs are accessible and compliant with standards like WCAG?" (Demonstrate your knowledge and commitment to accessibility.)

Portfolio Presentation Strategy:

• Structure Your Presentation: Use a consistent framework for each project: Problem, Your Role, Process, Solution (showcasing Figma designs/prototypes), Impact/Outcome, and Learnings.

• Deep Dive into Figma: Be ready to demonstrate specific Figma features you used (e.g., auto-layout for responsive design, component variants, interactive prototyping flows).

• Articulate Your "Why": Clearly explain the rationale behind your design decisions at every step.

• Quantify Results: If possible, present metrics that demonstrate the success of your design solutions.

• Be Prepared for Live Design Exercises: If a live exercise is part of the process, focus on demonstrating your thought process and problem-solving approach, not just the final output.

📝 Enhancement Note: Candidates should prepare to articulate their design process rigorously, with a strong emphasis on their Figma skills and any experience with complex systems or healthcare. Demonstrating an understanding of how UX impacts operational efficiency and user satisfaction will be key.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided ADP link.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating advanced Figma proficiency, experience with complex workflows, and ideally, any work within the healthcare domain. Tailor your project selection to align with the job description's requirements.

• Resume Optimization: Update your resume to highlight key skills such as Figma, UX principles, interaction design, user research, and any relevant healthcare experience. Use keywords from the job description naturally.

• Interview Preparation: Practice articulating your design process and specific project details. Be ready to discuss your approach to user research, usability testing, and collaboration with cross-functional teams. Prepare to present your portfolio effectively.

• Company Research: Familiarize yourself with Infosys and their work in the IT and healthcare sectors. Understand their approach to design and innovation to better align your responses with their culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions tailored to the UX design field. All details should be verified directly with the hiring organization (INFOSYS NOVA HOLDINGS LLC) before making application decisions.