UX Designer

📍 Job Overview

Job Title: UX Designer Company: Computershare Location: Zurich, Switzerland (Hybrid) Job Type: Full time Category: User Experience (UX) Design / Product Design Date Posted: 2026-02-04 Experience Level: Mid-level (2-5 years) Remote Status: Hybrid (3 days in office minimum)

🚀 Role Summary

• Design and deliver end-to-end user experiences for complex, global financial products within the employee share plans domain.
• Drive UX and product maturity initiatives across the organization by researching and disseminating new UX findings and insights.
• Collaborate closely with Product Managers, business analysts, developers, and compliance teams to ensure seamless implementation and adherence to WCAG standards.
• Leverage data visualization and user research to simplify complex financial information, aligning user needs with business objectives like revenue and cost optimization.
• Facilitate Service Design workshops, journey mapping, and strategic sessions to enhance product strategy and user satisfaction.

📝 Enhancement Note: This role emphasizes a hybrid work model with specific in-office expectations, requiring a strong understanding of both user-centric design principles and the financial services industry. The focus on employee share plans and financial products indicates a specialized area within UX design.

📈 Primary Responsibilities

• Design intuitive and impactful user interfaces for global financial products, ensuring accessibility and user-friendliness for diverse user groups.
• Conduct comprehensive user research, including interviews, surveys, and usability testing, to gather insights and validate design decisions.
• Develop and maintain design artifacts such as wireframes, mockups, prototypes, and user flow diagrams using Figma.
• Partner with Product Managers and stakeholders to translate business requirements into effective design solutions that meet both user needs and business outcomes.
• Implement and champion accessibility standards (WCAG) and inclusive design practices throughout the design process to ensure equitable user experiences.
• Analyze user data and product performance metrics to identify areas for improvement and inform design iteration.
• Collaborate with compliance teams to ensure designs adhere to regulatory requirements and promote fair treatment of vulnerable customers.
• Facilitate and participate in cross-functional workshops, including journey mapping and service design sessions, to foster a shared understanding of user needs and strategic direction.
• Contribute to the continuous improvement of UX processes and methodologies within the product development lifecycle.
• Utilize tools like Miro for collaborative ideation and Jira/Confluence for project management and documentation.

📝 Enhancement Note: The responsibilities highlight a blend of core UX design activities with a strong emphasis on financial product complexity, regulatory compliance (especially regarding vulnerable customers), and driving organizational UX maturity. The requirement to use specific collaborative tools like Miro alongside design tools like Figma points to a dynamic and team-oriented design environment.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 2-5 years of proven experience as a UX Designer in complex, fast-paced environments, with a demonstrated ability to manage multiple projects concurrently.
• Experience in financial services or a strong interest in financial products is highly desirable.

Required Skills:

• Portfolio: A strong, well-documented portfolio showcasing your UX process, design thinking, and successful design outcomes for complex applications.
• Design Software: Expertise in Figma for creating wireframes, mockups, and interactive prototypes.
• Collaboration Tools: Proficiency with Miro for ideation and workshop facilitation.
• Project Management Tools: Familiarity with Jira for task tracking and Confluence for documentation.
• User Research: Proven experience conducting user research, usability testing, and design reviews.
• Accessibility: Solid understanding of accessibility standards (WCAG 2.1 AA or higher) and inclusive design principles.
• Analytical Thinking: Ability to interpret data (e.g., user analytics, A/B test results) and apply insights to design decisions.
• Problem-Solving: Strong analytical and logical thinking skills for effective problem-solving.
• Communication: Excellent verbal and written communication skills, with the confidence to articulate design rationale and challenge ideas constructively.
• Ownership & Independence: Grit, ownership, and the ability to work independently while also collaborating effectively within a global team.

Preferred Skills:

• Experience designing for global financial products or employee share plans.
• Familiarity with service design methodologies and journey mapping.
• Experience with data visualization techniques to simplify complex financial information.
• Understanding of compliance requirements within the financial services industry.

📝 Enhancement Note: The core requirements emphasize practical experience and a strong portfolio, with a clear preference for candidates who can demonstrate proficiency in specific design and collaboration tools. The mention of "grit" and "ownership" suggests a need for proactive, self-motivated individuals accustomed to navigating complex organizational structures.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Process Showcase: Demonstrate a clear, end-to-end UX process, from initial research and ideation through to final design and iteration. This should include problem definition, user research methodologies, wireframing, prototyping, and validation.
• Impact & Outcomes: Clearly articulate the business impact and user outcomes of your design work. Quantify improvements where possible (e.g., increased conversion rates, reduced support tickets, improved task completion times).
• Financial Product Examples: Include case studies or examples of designing for complex products, ideally within the financial services sector, showcasing your ability to simplify intricate information.
• Accessibility & Inclusivity: Provide examples that highlight your understanding and application of accessibility (WCAG) and inclusive design principles.
• Tool Proficiency: Showcase your skills using tools like Figma for detailed UI design and prototyping, and Miro for collaborative ideation.

Process Documentation:

• Workflow Design: Detail how you approach designing and documenting user workflows for complex systems.
• Iteration & Refinement: Explain your process for iterating on designs based on user feedback, data analysis, and stakeholder input.
• Cross-functional Collaboration: Illustrate how you collaborate with Product Managers, developers, and compliance teams to ensure successful implementation and alignment.

📝 Enhancement Note: The portfolio requirements are geared towards demonstrating a robust, data-informed, and collaborative UX process, with a specific emphasis on handling complexity and adhering to accessibility standards. Candidates should be prepared to show not just the final designs but the strategic thinking and iterative process behind them.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a mid-level UX Designer (2-5 years experience) in Zurich, Switzerland, and considering the hybrid work model and specialized financial product domain, the estimated annual salary range is CHF 95,000 - CHF 120,000. This range reflects the cost of living in Zurich and the demand for specialized UX skills in the fintech/financial services sector.

Benefits:

• Professional Development:
  • On-the-job training and comprehensive learning resources.
  • Dedicated career development support.
• Financial Wellness:
  • Share purchase plan with company share contributions.
  • Retirement savings support.
• Health & Wellbeing:
  • Accident insurance.
  • Income protection.
• Additional Perks:
  • Recognition awards.
  • Transport allowance.
  • Child allowance.

Working Hours:

• Standard full-time working hours are approximately 40 hours per week, with flexibility built into the hybrid work arrangement. Specific daily start and end times may vary, but the expectation is consistent engagement and contribution.

📝 Enhancement Note: The salary estimate is based on general market data for UX Designers in Zurich, a high-cost-of-living city. The extensive benefits package indicates a strong commitment to employee well-being and long-term growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Employee Share Plans Administration) Company Size: Large (Computershare has over 12,000 employees globally) Founded: Computershare was founded in 1978. The Equatex brand, now part of Computershare, has over 35 years of experience.

Team Structure:

• This role is part of the global Product team, specifically within Computershare Global Plans.
• You will report to a Product Manager or Head of UX/Product Design.
• Collaboration is expected with cross-functional teams including Business Analysts, Developers, Product Managers, Compliance, and other UX Designers.
• The team operates globally, requiring effective communication across different regions and time zones.

Methodology:

• User-Centricity: A strong focus on designing user-centric, accessible, and value-driven experiences.
• Data-Informed Design: Leveraging data visualization and analytics to guide design decisions and optimize outcomes.
• Iterative Development: Employing research, testing, and feedback loops to refine products.
• Process Improvement: Actively contributing to the maturity and efficiency of UX and product development processes.
• Compliance Integration: Ensuring designs meet regulatory and legal requirements, especially concerning vulnerable customer protection.

Company Website: https://www.computershare.com/

📝 Enhancement Note: Computershare is a large, established player in financial administration, with a significant global presence. The integration of Equatex highlights a specialized focus on employee share plans. The culture emphasizes global collaboration, user-centricity, and data-driven decision-making, balanced with a commitment to compliance and accessibility.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Designer. This role is positioned for individuals who have moved beyond entry-level tasks and can independently manage significant design projects, contribute strategically, and mentor junior team members over time. The focus is on delivering complex solutions and driving product/UX maturity.

Reporting Structure: You will likely report to a UX Lead, Design Manager, or Product Manager. This structure provides mentorship and guidance while allowing for significant autonomy in design execution. Collaboration with Product Managers is key for aligning design efforts with product strategy and business goals.

Operations Impact: As a UX Designer in this role, your impact is directly tied to enhancing user satisfaction, improving financial literacy and engagement for millions of end-users managing their share plans. By creating intuitive and accessible interfaces, you contribute to increased user adoption, better financial decision-making, and ultimately, improved business outcomes for Computershare's clients and the company itself through optimized product performance and reduced support costs.

Growth Opportunities:

• Skill Specialization: Deepen expertise in designing for complex financial products, accessibility, and data visualization.
• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and contribute to UX strategy as you gain experience.
• Cross-Functional Mobility: Potential to move into Product Management or specialized roles within the broader Computershare organization given the company's size and diverse service offerings.
• Global Exposure: Work on projects with international scope, collaborating with diverse teams and understanding varied market needs.
• Continuous Learning: Access to ongoing training, workshops, and resources to stay current with UX trends and technologies.

📝 Enhancement Note: This role offers a clear path for mid-level designers to grow into more senior or specialized positions, particularly within the niche of financial product UX. The company's extensive benefits and global reach provide a stable platform for long-term career development.

🌐 Work Environment

Office Type: Hybrid Work Model. The role requires a minimum of three days per week in the office (Zurich, Edinburgh, or Bristol), with the remaining days offering flexibility for remote work. This suggests a balance between in-person collaboration and individual focus.

Office Location(s):

• Zurich, Switzerland
• Edinburgh, United Kingdom
• Bristol, United Kingdom

Workspace Context:

• Collaborative Spaces: Offices are likely equipped with meeting rooms and collaborative areas conducive to workshops, brainstorming sessions, and team discussions.
• Technology Access: Expect access to standard office technology, reliable internet, and potentially specialized hardware or software needed for design work.
• Global Connectivity: While working in a physical office, you'll be part of a globally distributed team, necessitating strong digital communication and collaboration skills.

Work Schedule:

• The standard work schedule is approximately 40 hours per week. The hybrid model offers flexibility in structuring the work week, allowing for a blend of in-office and remote days, provided the minimum office presence is maintained. This flexibility supports focused design work and team collaboration.

📝 Enhancement Note: The hybrid model is a key aspect of this role, requiring candidates to be comfortable with both in-office collaboration and remote work. The choice of three distinct office locations offers some flexibility in terms of geographical preference for those candidates able to relocate or already in those regions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial screening call to assess basic qualifications, cultural fit, and understanding of the role.
• Portfolio Review & Technical Interview: This is a critical stage. You will present your portfolio to a hiring manager and potentially other UX designers or product team members. Expect to discuss your design process, specific case studies, problem-solving approaches, and how you've handled complex requirements and data.
• Skills Assessment/Challenge: You may be given a design challenge or exercise to complete, either as a take-home assignment or a live session. This will assess your design skills, problem-solving abilities, and how you approach a new problem.
• Cross-functional Interviews: Interviews with Product Managers, Business Analysts, or Developers to assess your collaboration style, communication skills, and ability to integrate design into the broader development lifecycle.
• Final Interview: A final interview with a senior leader to discuss career aspirations, cultural alignment, and overall fit within the organization.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives. Clearly define the problem, your role and process, the solutions you designed, and the quantifiable outcomes.
• Process Focus: Emphasize your thought process, research methodologies, and iterative design approach, not just the final visuals. Show how you arrived at your solutions.
• Quantify Impact: Whenever possible, use data to demonstrate the success of your designs (e.g., "reduced task completion time by 15%," "increased user engagement by 10%").
• Tool Proficiency: Briefly mention and demonstrate your proficiency with Figma, Miro, and other relevant tools.
• Relevance: Tailor your portfolio presentation to highlight projects most relevant to financial products, complex systems, or accessibility if possible.
• Conciseness: Be prepared to present your strongest 2-3 case studies in detail, keeping the overall presentation focused and within the allotted time.

Challenge Preparation:

• Understand the Brief: Thoroughly read and understand any design challenge prompt. Ask clarifying questions if needed.
• Time Management: Allocate your time effectively across research, ideation, design, and presentation.
• Justify Decisions: Be prepared to explain the rationale behind every design decision you make during the challenge.
• Consider Constraints: Think about the implications of business goals, technical feasibility, and user needs.
• Present Clearly: Practice presenting your solution and process concisely and effectively.

📝 Enhancement Note: The interview process heavily emphasizes the candidate's portfolio and their ability to articulate their design process and impact. Candidates should be ready to demonstrate practical skills and strategic thinking, particularly in the context of complex financial products and a hybrid work environment.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and creating design systems. Expect to use it extensively for creating detailed visual designs and interactive prototypes.
• Miro: Key for collaborative ideation, user journey mapping, service design workshops, and brainstorming sessions. Proficiency in facilitating and participating in Miro-based activities is crucial.

Analytics & Reporting:

• User Analytics Tools (e.g., Google Analytics, Adobe Analytics, Mixpanel): While not explicitly mentioned, understanding how to interpret user data from such tools to inform design decisions is expected.
• Data Visualization Tools: Experience with tools or techniques for visualizing complex financial data (potentially within Figma or dedicated BI tools).

CRM & Automation:

• Jira: Used for project management, task tracking, bug reporting, and managing the development workflow. Familiarity with Jira workflows and ticket management is important.
• Confluence: Utilized for documentation, knowledge sharing, and storing project information, including design specifications and research findings.

Other Potential Tools:

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools might be beneficial.
• User Research Platforms: Experience with platforms for conducting remote user research and usability testing.

📝 Enhancement Note: The core technology stack revolves around Figma for design and Miro for collaboration, supported by Jira and Confluence for workflow management. Candidates should be comfortable working within this ecosystem and demonstrating proficiency.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of users, ensuring their financial well-being and ease of use.
• Excellence & Quality: Striving for high standards in design, implementation, and user experience, particularly with complex financial products.
• Collaboration & Teamwork: Fostering a supportive environment where ideas are shared, challenged constructively, and built upon collectively across global teams.
• Innovation & Continuous Improvement: Actively seeking new insights, adopting best practices, and driving the evolution of UX and product maturity.
• Integrity & Compliance: Upholding ethical standards, respecting data privacy, and ensuring designs meet regulatory requirements, especially in protecting vulnerable customers.
• Ownership & Accountability: Taking initiative, demonstrating responsibility for design outcomes, and driving projects to completion.

Collaboration Style:

• Cross-functional Integration: Working closely with Product Management, Engineering, Business Analysis, and Compliance to ensure a holistic approach to product development.
• Open Communication: Encouraging transparent and constructive dialogue, with a willingness to both offer and receive feedback on design ideas and processes.
• Global Mindset: Adapting communication and collaboration strategies to work effectively with colleagues across different time zones and cultural backgrounds.
• Workshop Facilitation: Actively participating in and potentially leading workshops to drive alignment and creative problem-solving.

📝 Enhancement Note: The company values emphasize a user-first approach, high standards of quality and integrity, and a collaborative, globally-minded work ethic. Candidates should be prepared to demonstrate how they embody these values in their daily work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Products: Designing for intricate financial instruments and regulations requires deep understanding, meticulous attention to detail, and the ability to simplify complex information effectively.
• Global User Base: Catering to a diverse, global user base with varying levels of financial literacy and cultural contexts presents a significant design challenge.
• Driving UX Maturity: As part of a large organization, championing and embedding advanced UX practices and driving product maturity can require significant influence and change management skills.
• Balancing Stakeholder Needs: Effectively mediating between user needs, business objectives, technical constraints, and compliance requirements necessitates strong negotiation and communication skills.
• Hybrid Work Dynamics: Maintaining strong team cohesion and efficient collaboration while working in a hybrid model across different locations requires proactive communication and intentional engagement.

Learning & Development Opportunities:

• Specialized Domain Knowledge: Gaining deep expertise in employee share plans, financial administration, and related regulatory landscapes.
• Advanced UX Techniques: Developing skills in areas like service design, data storytelling, and advanced accessibility implementation.
• Cross-Cultural Collaboration: Enhancing abilities to work effectively with international teams and understand diverse market needs.
• Leadership Potential: Opportunities to lead design projects, mentor junior colleagues, and contribute to strategic UX planning.
• Industry Conferences & Training: Access to resources for continuous learning and professional development in UX and financial services.

📝 Enhancement Note: The role presents significant opportunities for professional growth by tackling complex challenges in a specialized industry. Candidates who are adaptable, eager to learn, and skilled at navigating intricate systems will find this role rewarding.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex financial concept for a user interface. What was your process, what tools did you use, and what was the outcome?" (Focus on process, tools like Figma/Miro, and quantifiable results.)
• "How do you ensure accessibility (WCAG standards) is integrated throughout your design process, especially when dealing with tight deadlines or complex requirements?" (Highlight proactive measures, iterative testing, and collaboration with developers/QA.)
• "Walk us through a challenging user research finding and how it directly influenced a significant design decision you made." (Emphasize your analytical skills, ability to translate research into action, and the impact of that decision.)
• "How do you balance the needs of different stakeholders (e.g., Product, Engineering, Compliance, users) when designing a feature?" (Showcase negotiation, communication, and compromise skills, referencing specific scenarios.)

Company & Culture Questions:

• "What interests you about Computershare and specifically the employee share plans domain?" (Research the company's mission, values, and the importance of their services.)
• "How do you approach collaboration within a hybrid and global team environment?" (Discuss strategies for effective communication, remote collaboration tools, and building rapport across distances.)
• "How do you stay updated on the latest UX trends and best practices, particularly those relevant to financial technology?" (Mention specific resources, communities, or learning platforms.)
• "Describe a situation where you had to challenge an idea constructively. How did you approach it, and what was the result?" (Demonstrate confidence, professionalism, and a focus on achieving the best outcome.)

Portfolio Presentation Strategy:

• Select High-Impact Projects: Choose 2-3 projects that best showcase your skills relevant to this role (complexity, financial products, accessibility, collaboration).
• Structure Your Narrative: For each project:
  1. The Problem: Clearly define the user or business problem.
  2. Your Role & Process: Detail your specific contributions and the UX methodologies you employed (research, ideation, wireframing, prototyping, testing).
  3. The Solution: Present the key design decisions and final UI/UX.
  4. The Outcome: Quantify the impact (user satisfaction, business metrics, efficiency gains).
• Highlight Tool Usage: Briefly mention and demonstrate proficiency with Figma and Miro within your case studies.
• Address Accessibility: Call out how accessibility was considered and implemented.
• Be Prepared for Deep Dives: Anticipate questions about specific design choices, trade-offs, and alternative approaches.

📝 Enhancement Note: Preparation should focus on demonstrating a strong, research-driven UX process, the ability to handle complex financial products and regulatory environments, and excellent collaborative skills within a hybrid, global setting. Quantifiable results and clear articulation of process are key.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Computershare careers portal.
• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features projects that highlight your experience with complex applications, financial products (if applicable), user research methodologies, and your proficiency with Figma and Miro. Tailor the case study selection to align with the job description's emphasis on accessibility and simplifying complex information.
• Resume Optimization: Update your resume to clearly articulate your years of experience, specific UX skills (user research, usability testing, wireframing, prototyping, accessibility), and proficiency with relevant tools (Figma, Miro, Jira, Confluence). Use keywords from the job description to increase ATS compatibility. Quantify achievements where possible.
• Interview Preparation: Practice discussing your portfolio projects using the STAR method (Situation, Task, Action, Result). Prepare concise answers to common UX interview questions and strategy questions tailored to this role's requirements, focusing on problem-solving, collaboration, and design thinking.
• Company Research: Familiarize yourself with Computershare's business, particularly their Global Plans division and the services they offer. Understand their commitment to employee share plans, their global presence, and their stated values. This will help you articulate your interest and align your responses during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.