UX Designer

📍 Job Overview

Job Title: UX Designer Company: Accenture Location: London, United Kingdom Job Type: Full-time Category: Experience Design / User Experience Date Posted: 2026-02-18 Experience Level: Consultant (CL9) / 3+ Years Remote Status: On-site

🚀 Role Summary

• This role is for a multi-disciplinary UX Designer focusing on Service Design, Interaction Design, and User Research to create impactful digital products and experiences.
• The position requires a strong understanding of design methodology, inclusive design principles, and accessibility standards to serve diverse user populations.
• The designer will be instrumental in transforming business processes into intuitive user journeys and delivering comprehensive design artifacts.
• Collaboration with cross-functional teams, including software engineers and stakeholders, is a key aspect of this role, ensuring seamless design implementation.

📝 Enhancement Note: The role's emphasis on Service Design, Interaction Design, and User Research, coupled with the "Consultant" level, suggests a mid-to-senior level position requiring significant autonomy and the ability to lead design initiatives. The requirement for BPSS and SC security clearance indicates a focus on public sector or government-related client work within the UK.

📈 Primary Responsibilities

• Conduct user research to deeply understand user needs and translate findings into actionable design decisions.
• Develop service blueprints, user journeys, and interaction flows to map out user experiences across digital touchpoints.
• Create lo-fi and hi-fi prototypes for user testing and validation, iterating based on feedback.
• Design user interfaces (UI) and component designs, ensuring consistency with design systems and brand guidelines.
• Produce detailed design specifications and presentations to effectively communicate design rationale and solutions to stakeholders.
• Champion inclusive and accessible design practices throughout the entire design lifecycle.
• Collaborate closely with software engineers to guide the development process and ensure accurate implementation of designs.
• Lead design workshops and facilitate inclusive design initiatives with users and stakeholders.
• Analyze and synthesize user data and feedback to refine user stories and define acceptance criteria.
• Apply a holistic design approach, identifying patterns and workflows within larger systems.
• Ensure designs adhere to graphic design principles, including typography, color theory, and information hierarchy.
• Understand the technology landscape and how digital services are designed, developed, and operated.
• Work within Agile and Lean practice frameworks, contributing to analysis and synthesis to build consensus.

📝 Enhancement Note: The detailed responsibilities highlight a hands-on design role that also requires strong strategic thinking and communication skills. The emphasis on transforming business processes into user journeys and the mention of GDS framework experience suggests a potential focus on public sector digital transformation projects.

🎓 Skills & Qualifications

Education:

• A degree in Design, Psychology, Human Computer Interaction, or a related field is required.

Experience:

• Minimum of 3 years of experience in a design role within a consumer-focused company or government body.
• Proven experience in the design and development lifecycle, from initial discovery through to final solution delivery.
• Demonstrated experience in Service Design/UX, including creating user journeys, flows, and prototypes for user testing.
• Experience producing component-based UI or contributing to a design system.
• Experience designing products that meet accessibility standards for mobile, tablet, and desktop interfaces.
• Experience working within the GDS (Government Digital Service) framework and service standards is a significant benefit.

Required Skills:

• Strong proficiency in Service Design principles and methodologies.
• Expertise in Interaction Design, translating user needs into intuitive interfaces.
• Skilled in conducting User Research, including planning, scoping, analysis, and communication of findings.
• Experience with Design Systems and component-based design.
• Proficient in creating lo-fi and hi-fi prototypes using relevant design tools.
• Deep understanding of inclusive design and accessibility standards (e.g., WCAG).
• Excellent stakeholder management and communication skills, with the ability to articulate design concepts to various audiences.
• Familiarity with Agile and Lean methodologies.
• Ability to work collaboratively in a multidisciplinary team environment.
• Strong problem-solving and critical thinking abilities.

Preferred Skills:

• Experience with the GDS framework and service standards.
• Proficiency in graphic design, typography, color theory, and branding application.
• Understanding of how digital services are designed, developed, and operated.
• Experience leading design workshops and inclusive design initiatives.
• Familiarity with design thinking methodologies.

📝 Enhancement Note: The requirement for a portfolio is critical. Candidates should be prepared to showcase projects that demonstrate their design process, problem-solving skills, and impact on user experience and business outcomes, particularly in service design and interaction design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing a diverse range of design projects.
• The portfolio must clearly demonstrate the candidate's design process, from initial research and ideation to final execution and outcomes.
• Examples should highlight experience in Service Design, Interaction Design, and User Research.
• Showcase projects that illustrate the creation of user journeys, service blueprints, and interactive prototypes.
• Include examples of how user needs were translated into measurable business value.

Process Documentation:

• For each project in the portfolio, outline the specific design methodology followed (e.g., user-centered design, design thinking, agile UX).
• Detail the user research methods employed and key insights derived.
• Illustrate the iterative design process, including prototyping, user testing, and subsequent refinements.
• Provide evidence of collaboration with cross-functional teams, including developers and product managers.
• Demonstrate understanding of design systems and component-based design where applicable.

📝 Enhancement Note: For this role, the portfolio should heavily emphasize projects that demonstrate the ability to map complex business processes to user-centric journeys and design integrated service experiences. The inclusion of GDS framework experience in the portfolio would be a significant advantage.

💵 Compensation & Benefits

Salary Range:

• Competitive salary based on experience, with an estimated range of £45,000 - £65,000 per annum for a UX Designer with 3+ years of experience in London.

Benefits:

• Up to 25 days' vacation per year.
• Private medical insurance.
• 3 extra days leave per year for charitable work.
• Access to Accenture's extensive professional development programs and learning resources.
• Opportunities for career progression within a global professional services organization.
• Pension scheme and other standard corporate benefits.

Working Hours:

• Full-time, typically 40 hours per week.
• Flexibility may be required to meet client needs and project deadlines.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for UX Designers with 3+ years of experience in London, considering the CL9 Consultant level at a major consulting firm like Accenture. Benefits are explicitly listed in the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services / Technology Consulting / Digital Transformation Company Size: 750,000+ employees globally (Accenture) Founded: 1989 (Accenture)

Team Structure:

• The Experience Design practice is a multi-disciplinary team comprising User Research, Service Design, Interaction Design, Design Systems, and Design Thinking specialists.
• This role operates within a project-based team structure, collaborating with various technical experts and client representatives.
• The team fosters a collaborative and creative environment, emphasizing co-creation with users and stakeholders.

Methodology:

• Accenture emphasizes a data-driven approach combined with user-centered design principles.
• Design thinking is integrated into problem-solving and innovation processes.
• Agile and Lean practices are commonly employed for project delivery and workflow optimization.
• A strong focus is placed on delivering tangible value and measurable impact for clients.

Company Website: www.accenture.com

📝 Enhancement Note: Accenture's global scale and diverse service offerings provide a rich environment for professionals. The company's emphasis on innovation, client value creation, and inclusion suggests a dynamic and opportunity-rich workplace, particularly for those in digital and design functions. The specific client requirement for security clearance indicates a specialized project focus.

📈 Career & Growth Analysis

Operations Career Level: Consultant (CL9)

• This level typically involves taking ownership of specific design tasks and projects, contributing significantly to client engagements, and mentoring junior team members. It requires a strong foundation in design principles and the ability to apply them independently.

Reporting Structure:

• The UX Designer will likely report to a Design Lead or Practice Lead within the Experience Design team.
• They will work closely with Project Managers, Business Analysts, UX Researchers, and Development teams.

Operations Impact:

• The role directly impacts client success by designing user-centric digital products and services that improve user lives, enhance safety, and enable business evolution.
• Designs contribute to client satisfaction, adoption rates, and the overall effectiveness of digital solutions.

Growth Opportunities:

• Specialization: Deepen expertise in Service Design, Interaction Design, or Design Systems.
• Leadership: Progress to Senior UX Designer, Design Lead, or Practice Manager roles.
• Skill Development: Access to Accenture's extensive training programs, certifications, and opportunities to work on diverse projects across various industries.
• Cross-functional exposure: Gain experience working with strategy, technology, and operations teams.
• Mentorship: Opportunities to be mentored by senior design leaders and to mentor junior designers.

📝 Enhancement Note: The CL9 Consultant level at Accenture is a significant step in one's career, indicating a transition from individual contributor to a role with greater responsibility and potential leadership. The emphasis on growth opportunities suggests a structured career path within the organization.

🌐 Work Environment

Office Type: Hybrid/On-site with client-facing requirements. Office Location(s): London, 30 Fenchurch Street, United Kingdom.

• This role requires significant time spent on-site with clients and partners to facilitate service delivery.

Workspace Context:

• The London office is a professional hub designed for collaboration and client engagement.
• Access to modern design tools and technology is expected.
• The environment encourages interaction with a diverse range of professionals, fostering a dynamic exchange of ideas.
• Opportunities for both independent work and team-based collaboration are integral to the workspace.

Work Schedule:

• Standard working hours are typically 40 hours per week.
• Flexibility is essential due to client demands and project timelines, which may include occasional extended hours or travel to client sites.

📝 Enhancement Note: The "flexibility and mobility" requirement is crucial. Candidates should be prepared for a significant on-site presence with clients, which is common in consulting roles. This implies a need for strong adaptability and client-facing communication skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio for relevant experience and skills.
• Technical Interview: Discussion focused on design methodology, user research techniques, interaction design principles, and service design concepts. This may involve portfolio walkthrough.
• Case Study / Design Challenge: A practical exercise to assess problem-solving abilities, design thinking, and ability to articulate design decisions. This could be a take-home assignment or an in-interview exercise.
• Stakeholder Interview: Assessment of communication skills, collaboration style, and cultural fit with Accenture's values and team dynamics.
• Final Interview: May involve senior leadership to discuss career aspirations and overall fit.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, showcasing a clear narrative for each project. Start with the problem, your role, your process, your solutions, and the outcomes.
• Process Focus: Emphasize your thought process, research methods, and how you arrived at your design decisions. Clearly articulate your contributions.
• Impact: Quantify the impact of your designs whenever possible (e.g., increased user engagement, reduced task completion time, improved satisfaction scores).
• Variety: Include examples demonstrating Service Design, Interaction Design, and User Research. Showcase work across different fidelities (sketches, wireframes, high-fidelity prototypes).
• Accessibility & Inclusivity: Highlight projects where accessibility and inclusive design principles were a core consideration.
• GDS Framework: If you have experience with GDS, explicitly mention and showcase it.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge or case study.
• Time Management: Allocate time for research, ideation, design, and presentation.
• Articulate Rationale: Be prepared to explain why you made certain design choices.
• Consider Constraints: Think about potential technical, business, or user constraints.
• Presentation Skills: Practice presenting your work concisely and engagingly, tailored to the audience.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's portfolio. It's essential to be able to articulate every step of the design process and demonstrate how user needs were met while achieving business objectives. The security clearance requirement may also be a point of discussion.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP (candidates should be proficient in at least one primary tool).
• User Research: UserTesting.com, Lookback, Maze, Hotjar, Google Analytics.
• Collaboration: Jira, Confluence, Miro, Mural.

Analytics & Reporting:

• Google Analytics, Adobe Analytics, Tableau, Power BI (understanding of how to interpret data for design improvements).

CRM & Automation:

• While not a direct CRM role, understanding how user data flows from CRMs and marketing automation platforms into user experiences can be beneficial.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools like Figma or Sketch is expected. Familiarity with user research platforms and collaborative tools is also highly valued, as this role involves significant teamwork and iteration.

👥 Team Culture & Values

Operations Values:

• Client Value Creation: Dedication to delivering impactful solutions that drive tangible business results for clients.
• Best People: Commitment to attracting, developing, and retaining top talent, fostering a culture of continuous learning and growth.
• Stewardship: Responsible management of resources and client relationships, with a focus on long-term success.
• One Global Network: Leveraging diverse global expertise and capabilities to serve clients effectively.
• Respect for the Individual: Valuing diversity, inclusion, and creating an environment where everyone can thrive.
• Integrity: Upholding the highest ethical standards in all interactions and business dealings.

Collaboration Style:

• Highly collaborative, with an emphasis on co-creation and cross-functional teamwork.
• Open communication and constructive feedback are encouraged.
• A strong sense of shared responsibility for project success.
• Designers are expected to work closely with developers, researchers, strategists, and client stakeholders.

📝 Enhancement Note: Accenture's core values are deeply embedded in its culture. Candidates should demonstrate how their personal values and working style align with these principles, particularly in client-facing situations and team dynamics.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for complex, multi-stakeholder environments, common in public sector projects.
• Balancing user needs with stringent security requirements and technical constraints (especially given the clearance needs).
• Translating complex business processes into simple, intuitive user experiences.
• Adapting to diverse client needs and organizational cultures.
• Staying current with rapidly evolving UX trends and technologies.

Learning & Development Opportunities:

• Access to Accenture's comprehensive digital learning platform, offering courses on design, technology, and business strategy.
• Opportunities to gain certifications in specialized design areas or Agile methodologies.
• Participation in industry conferences and workshops.
• Mentorship programs with senior design leaders within Accenture.
• Exposure to cutting-edge projects and technologies through a global client base.

📝 Enhancement Note: The security clearance requirement presents a unique challenge and opportunity, potentially leading to work on high-impact, sensitive projects. This also implies a need for candidates to be comfortable with rigorous vetting processes.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex service you've designed. What were the key user needs and business objectives, and how did your design address them?" (Preparation: Choose a project that showcases service design, user journeys, and measurable outcomes.)
• "How do you ensure your designs are inclusive and accessible for a diverse user population?" (Preparation: Be ready to discuss specific methods, guidelines (e.g., WCAG), and examples from your portfolio.)
• "Walk us through a project where you had to balance conflicting stakeholder requirements. How did you facilitate consensus and arrive at a solution?" (Preparation: Focus on communication, negotiation, and design rationale.)
• "How do you approach designing for a user base you have limited direct access to?" (Preparation: Discuss remote research methods, data analysis, and proxy user strategies.)

Company & Culture Questions:

• "Why are you interested in working for Accenture, and what specifically about this UX Designer role appeals to you?" (Preparation: Research Accenture's values, recent projects, and connect them to your career goals.)
• "How do you see yourself contributing to our Experience Design practice and client success?" (Preparation: Relate your skills and experience to Accenture's service offerings and the specific client needs mentioned.)
• "Describe a time you had to challenge assumptions or push back on a client's request based on user needs." (Preparation: Demonstrate your advocacy for the user and your ability to communicate this professionally.)

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative – the challenge, your process, your solution, and the impact.
• Visuals: Use high-quality visuals (wireframes, mockups, journey maps, prototypes) to illustrate your points.
• Conciseness: Be mindful of time. Focus on the most critical aspects of each project.
• Interactive Elements: If possible, demonstrate interactive prototypes to showcase user flow and interaction design.
• Role Clarity: Clearly define your specific contributions within team projects.

📝 Enhancement Note: Be prepared to discuss the security clearance requirements and your eligibility. This is a critical aspect for this specific role and client. Demonstrate enthusiasm for working on impactful projects that require this level of vetting.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Accenture careers portal.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating strong Service Design, Interaction Design, and User Research capabilities, with a focus on user journeys and prototypes.
• Resume Optimization: Ensure your resume clearly articulates your 3+ years of design experience, specific skills (Service Design, Interaction Design, User Research, Accessibility), and any experience with GDS frameworks or similar government design standards.
• Interview Preparation: Practice articulating your design process, showcasing your portfolio, and preparing for questions related to client collaboration, user advocacy, and accessibility. Be ready to discuss your eligibility for BPSS and SC security clearance.
• Company Research: Familiarize yourself with Accenture's values, its Experience Design practice, and any publicly available information about its work with UK public sector clients.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. The security clearance requirements are critical and must be met.