UX Designer (6 Month FTC)

📍 Job Overview

Job Title: UX Designer (6 Month FTC)

Company: CloserStill Media

Location: London, England, United Kingdom

Job Type: FULL_TIME

Category: User Experience (UX) Design

Date Posted: 2026-02-16T13:15:39

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site (Hybrid potential, based on typical industry practices for this type of role)

🚀 Role Summary

• Spearhead the design of end-to-end user experiences across a complex digital ecosystem for B2B events.

• Focus on creating intuitive, human-centered journeys for delegates, exhibitors, sponsors, and internal stakeholders.

• Drive simplification and conversion improvements in critical user flows, such as registration and event engagement.

• Champion best practices in UX, accessibility, and inclusive design within a dynamic B2B events and communities business.

• Collaborate cross-functionally to translate user needs and business objectives into seamless digital solutions.

📝 Enhancement Note: While the role is listed as "On-site," it's common for UX Design roles in London to offer hybrid flexibility. This enhancer assumes a potential for hybrid work, which candidates should confirm. The "6 Month FTC" (Fixed-Term Contract) indicates a project-focused engagement, likely with a strong emphasis on delivering specific design outcomes within that timeframe.

📈 Primary Responsibilities

• Define and design the comprehensive delegate and visitor experience across the entire digital product ecosystem, from initial touchpoint to post-event engagement.

• Ensure a cohesive and consistent user experience across multiple products, platforms, and customer touchpoints.

• Lead UX strategy to simplify complex registration flows, aiming to optimize conversion rates and reduce drop-off.

• Develop and implement personalization strategies to enhance relevance and engagement for diverse audience segments.

• Create detailed customer journey maps and service blueprints to identify user pain points and uncover opportunities for improvement.

• Produce high-fidelity prototypes and user flows to effectively validate design concepts and communicate design intent to stakeholders.

• Translate user needs, business goals, and technical constraints into intuitive, user-friendly design solutions.

• Foster strong collaboration with Product Management, Technology, Marketing, Operations, and Event teams to ensure aligned design execution.

• Plan and conduct user research, usability testing, and gather feedback sessions to inform design iterations.

• Support the evolution and adherence to design systems and standards to ensure scalability and consistency across the digital landscape.

• Advocate for and implement accessibility standards and inclusive design principles in all design outputs.

📝 Enhancement Note: The responsibilities listed heavily emphasize the "ecosystem" and "end-to-end" nature of the UX design. This suggests the need for a candidate who can think holistically about user journeys across multiple interconnected digital products, rather than focusing on isolated features. The emphasis on "simplifying registration flows and improve conversion" points to a need for strong conversion rate optimization (CRO) UX skills.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is often preferred for UX roles. Equivalent practical experience will also be strongly considered.

Experience: Proven experience in UX design, with a focus on complex digital products or platforms, particularly within a B2B context or large-scale consumer platforms. Experience with Fixed-Term Contracts (FTC) is beneficial.

Required Skills:

• Demonstrated experience in designing User Experience (UX) for complex digital products or platforms.

• Strong understanding of user-centered design methodologies, journey mapping, and service design principles.

• Proven ability to design cohesive user experiences across interconnected digital ecosystems rather than single products.

• Skill in balancing user needs with commercial objectives and operational realities.

• Excellent cross-functional collaboration abilities, with experience influencing stakeholders without direct authority.

• Strong communication and presentation skills, with the ability to articulate design decisions clearly and persuasively.

• Proficiency in industry-standard UX design and prototyping tools such as Figma, FigJam, Sketch, or similar.

• A robust portfolio showcasing end-to-end UX thinking, problem-solving capabilities, and design rationale.

Preferred Skills:

• Experience within the events industry, marketplaces, SaaS products, or large-scale consumer platforms.

• Familiarity with CRM systems (e.g., Salesforce), registration platforms, event mobile applications, or identity management solutions.

• Experience contributing to or evolving design systems.

📝 Enhancement Note: The "About You" section directly translates into the required skills. The emphasis on "ecosystem design" and "balancing user needs with commercial and operational realities" are key differentiators for this role, suggesting a need for a pragmatic and business-aware UX designer. The preference for specific industries indicates a desire for domain knowledge that can accelerate impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX thinking, demonstrating how you've tackled complex problems from research to final design.

• Include case studies that detail the user problem, your design process, the solutions implemented, and the measurable impact or outcomes (e.g., conversion improvements, user satisfaction scores, efficiency gains).

• Highlight examples of designing for interconnected systems or ecosystems, illustrating how different touchpoints and platforms work together.

• Provide examples of user journey mapping and service blueprint creation, showcasing your ability to visualize and optimize holistic user experiences.

Process Documentation:

• Evidence of conducting and documenting user research, usability testing, and feedback analysis to inform design decisions.

• Examples of translating business requirements, user needs, and technical constraints into effective UX solutions.

• Documentation of collaboration processes with cross-functional teams (Product, Engineering, Marketing, Operations) to ensure alignment and successful implementation.

• Contributions to or work within established design systems, demonstrating an understanding of scalability and consistency.

📝 Enhancement Note: For a UX role, especially one focused on complex ecosystems, the portfolio is paramount. It needs to go beyond static mockups to demonstrate a strategic, process-driven approach to problem-solving and a clear understanding of user impact and business objectives. The "6 Month FTC" implies a need to quickly demonstrate value, so a portfolio that clearly articulates process and outcomes will be critical.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Mid-Level UX Designer (2-5 years experience) in London on a 6-month fixed-term contract, the estimated salary range is £45,000 - £65,000 per annum (pro-rata). This range accounts for the specialist nature of the role, the London market, and the fixed-term contract duration.

Benefits:

• Competitive pro-rata salary for the 6-month contract period.

• Opportunity to work on impactful projects within a dynamic B2B events organization.

• Exposure to a diverse range of digital products and customer journeys.

• Potential for professional development and skill enhancement in a fast-paced environment.

• Collaborative and inclusive work culture, as emphasized by the company's values.

• Access to company events and networking opportunities (if applicable to on-site work).

Working Hours: The role is advertised as FULL_TIME, typically equating to 37.5 - 40 hours per week. Specific working hours may be flexible, but core business hours and availability for team collaboration are expected.

📝 Enhancement Note: Salary for FTC roles in London can vary significantly based on the specific skills sought, the criticality of the project, and the candidate's negotiation. The provided range is an educated estimate. Benefits for FTCs are often less comprehensive than permanent roles but can include pro-rata holiday pay and pension contributions.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the Business Technologies, Healthcare, Learning, HR & Education, and Future Transport & Infrastructure sectors, primarily through B2B events, publications, and digital communities. This context means the UX designer will be working within a domain focused on professional development, industry connections, and market intelligence.

Company Size: CloserStill Media is a significant player, operating across five regions and powering over 200 market-leading events. This suggests a medium to large-sized organization with established processes but also a dynamic, growth-oriented culture.

Founded: While the founding date isn't explicitly provided, the company's extensive portfolio of events implies a mature organization with a substantial history in the B2B events space.

Team Structure:

• The UX Designer will likely be part of a Product or Digital team, reporting to a Head of Product, UX Lead, or Digital Product Manager.

• Close collaboration is expected with Product Managers, UI Designers, Frontend Developers, Backend Developers, Marketing teams, and Operations teams responsible for event execution.

Methodology:

• The company emphasizes being "dynamic" and "market-leading," suggesting a forward-thinking approach to product development and customer engagement.

• Core values of "ownership, empathy, teamwork, integrity, and determination" point to a culture that values proactivity, user focus, collaboration, ethical conduct, and a results-driven mindset.

• Expect a focus on data-driven decision-making, using user research and analytics to inform design and business strategy.

Company Website: https://careers.closerstillmedia.com

📝 Enhancement Note: Understanding the B2B events context is crucial. The UX challenges will likely revolve around facilitating professional connections, knowledge sharing, and business transactions within specific industries. The company's values provide insight into the expected interpersonal and work ethic.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level UX Designer capacity, typically requiring 2-5 years of dedicated UX experience. The "6 Month FTC" nature means the primary focus is on delivering project-specific outcomes rather than long-term career pathing within the company, but it offers significant experience.

Reporting Structure: The UX Designer will likely report to a Product Manager, Head of UX/Design, or a similar leadership role within the digital product development function. They will work collaboratively with other designers, product owners, and engineering teams.

Operations Impact: The UX Designer's work will directly impact critical business operations by improving the efficiency and effectiveness of digital platforms. This includes driving delegate acquisition and retention, enhancing exhibitor/sponsor ROI through better platform engagement, and streamlining internal operational workflows. Their success will be measured by improvements in conversion rates, user satisfaction, task completion times, and overall digital engagement metrics.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas like B2B user journeys, event technology UX, or ecosystem design.

• Project Leadership: Gain experience leading UX efforts on critical, short-term projects, delivering tangible results within a defined timeframe.

• Cross-Functional Exposure: Work closely with diverse teams, learning about different facets of the B2B events business and digital product lifecycle.

• Portfolio Enhancement: The FTC provides a concrete project to showcase in future job applications, highlighting rapid impact and adaptability.

📝 Enhancement Note: The "6 Month FTC" nature means long-term career growth within CloserStill Media is less likely to be a focus for this specific role. However, the experience gained and the portfolio built will be valuable for future career progression in the broader UX field. The "Operations Impact" section is framed to highlight how UX directly supports business operations in the B2B events context.

🌐 Work Environment

Office Type: Based in London (W6 8JA), the role is specified as "On-site." This suggests a traditional office environment, likely modern and collaborative, given the company's industry and focus on connectivity.

Office Location(s): The primary location is London, specifically W6 8JA. This area is known for its accessibility and business amenities.

Workspace Context:

• Expect a collaborative workspace where cross-functional teams regularly interact.

• Access to standard office technology and potentially design-specific software and hardware.

• Opportunities for informal knowledge sharing and brainstorming sessions with colleagues.

• The environment is likely fast-paced, reflecting the dynamic nature of the B2B events industry.

Work Schedule: Full-time hours are expected, with potential for some flexibility as is common in London-based tech/design roles. The fixed-term nature might imply a more intense focus during the contract period to meet project milestones.

📝 Enhancement Note: While the listing states "On-site," hybrid arrangements are very common in London for UX roles. Candidates should inquire about the exact expectations regarding office presence and remote work flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, interest, and contract expectations.

• Portfolio Review & Technical Interview: A deep dive into your portfolio with a hiring manager or senior UX designer. Expect to walk through case studies, discuss your design process, problem-solving approach, and how you handle user needs vs. business goals.

• Cross-functional Interview: An interview with stakeholders from Product, Technology, or Marketing to assess collaboration skills, communication style, and ability to integrate UX within broader business contexts.

• Practical Exercise (Potential): A short design challenge or take-home brief to assess your problem-solving skills and design execution under specific constraints.

• Final Interview: Potentially with a more senior leader to discuss cultural fit, strategic alignment, and confirm contract terms.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong case studies that best represent your experience with complex digital ecosystems, B2B user journeys, and measurable impact.

• Tell a Story: For each case study, clearly articulate the problem, your role, your process (research, ideation, design, testing), the solution, and the outcomes. Use visuals effectively but focus on the narrative and your decision-making.

• Demonstrate Ecosystem Thinking: Show how your designs considered multiple touchpoints and how they fit into a larger user journey.

• Highlight Business Acumen: Emphasize how your UX solutions addressed business objectives and delivered tangible value (e.g., increased conversions, improved efficiency, enhanced user satisfaction).

• Be Prepared for Questions: Anticipate questions about your design rationale, how you handle trade-offs, your collaboration style, and your experience with specific tools.

Challenge Preparation:

• If a challenge is provided, thoroughly understand the brief.

• Focus on demonstrating your process, not just the final output.

• Prioritize user needs and business goals in your proposed solution.

• Be ready to articulate your assumptions and rationale clearly.

📝 Enhancement Note: The portfolio is the most critical element for a UX role. Candidates should prepare to discuss their work in detail, demonstrating not just design skills but also strategic thinking, problem-solving abilities, and an understanding of business impact. The "6 Month FTC" context means they'll be looking for someone who can hit the ground running.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma (highly preferred), FigJam, Sketch, Adobe XD. Proficiency in at least one is essential.

• Wireframing & User Flows: Tools like Balsamiq, Miro, or capabilities within Figma/Sketch.

• User Research & Testing: Platforms like UserTesting.com, Lookback, or internal methods.

• Collaboration: Miro, Mural, Slack, Microsoft Teams.

Analytics & Reporting:

• While not directly responsible for analytics, understanding how to interpret data from tools like Google Analytics, Mixpanel, or Amplitude to inform design decisions is beneficial.

CRM & Automation:

• CRM: Experience with Salesforce or similar CRM platforms used in B2B sales and marketing is a plus, as it informs customer journey design.

• Event Platforms: Familiarity with event registration systems, event management software, or event apps would be advantageous.

📝 Enhancement Note: Figma is explicitly mentioned, making it a key tool to highlight proficiency in. Understanding how UX integrates with CRM and event-specific platforms is a strong differentiator for this role, given the company's industry.

👥 Team Culture & Values

Operations Values:

• Ownership: Taking responsibility for the UX of the digital ecosystem and driving initiatives forward.

• Empathy: Deeply understanding the needs and pain points of delegates, clients, and internal users.

• Teamwork: Collaborating effectively with Product, Engineering, Marketing, and Operations teams to achieve shared goals.

• Integrity: Upholding ethical design practices and transparent communication.

• Determination: Persistently solving complex UX challenges and delivering high-quality results within project timelines.

Collaboration Style:

• Expect a highly collaborative, cross-functional approach. The UX Designer will need to work closely with various departments, acting as a bridge between user needs and business objectives.

• Open communication, constructive feedback, and a willingness to iterate based on input from diverse perspectives are crucial.

• The company's emphasis on "bringing people together" suggests a culture that values connection and shared understanding.

📝 Enhancement Note: The company's stated core values are directly applicable to the UX role. Candidates should be prepared to discuss how they embody these values in their daily work and design process.

⚡ Challenges & Growth Opportunities

Challenges:

• Ecosystem Complexity: Navigating and designing for a diverse range of interconnected digital products (websites, apps, registration, internal tools) presents a significant challenge in maintaining consistency and a unified user experience.

• Balancing Stakeholder Needs: Effectively mediating between the needs of various stakeholders (delegates, exhibitors, sponsors, sales, marketing, events, tech) while prioritizing user-centricity.

• Fixed-Term Contract Pressure: Delivering significant impact and comprehensive UX solutions within a 6-month timeframe requires efficiency, strong prioritization, and the ability to hit the ground running.

• Data Integration: Ensuring that user data from various sources can be leveraged for personalization and improved UX without compromising privacy or usability.

Learning & Development Opportunities:

• B2B Events Industry Insight: Gaining deep knowledge of the unique UX challenges and opportunities within the B2B events and professional communities sector.

• Cross-Functional Expertise: Developing a broader understanding of product management, marketing strategies, and operational workflows within a large events organization.

• Ecosystem Design Mastery: Honing skills in designing for complex, multi-product digital environments.

• Rapid Project Delivery: Enhancing skills in delivering high-impact UX solutions under tight deadlines.

📝 Enhancement Note: The challenges highlight the strategic and operational complexities of the role. Framing these as opportunities for growth can showcase a candidate's proactive and learning-oriented mindset.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a unified user experience across multiple digital products within an ecosystem." (Focus on your methodology for mapping journeys, identifying overlaps, and ensuring consistency.)

• "How would you approach simplifying a complex, multi-step registration process for a B2B event to improve conversion rates?" (Be ready to discuss user research, A/B testing ideas, and iterative design.)

Company & Culture Questions:

• "What interests you about CloserStill Media and the B2B events industry specifically?" (Research the company's events and market position.)

• "How do you embody our core values of ownership, empathy, teamwork, integrity, and determination in your UX work?" (Provide specific examples.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your approach, the solution, and the results.

• Focus on Process, Not Just Pixels: Explain why you made certain design decisions, referencing user research, data, or UX principles.

• Highlight Collaboration: Be prepared to discuss how you worked with developers, product managers, and other stakeholders.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs.

• Be Concise and Engaging: Respect the interviewer's time and keep your presentation focused and dynamic.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, problem-solving skills, collaborative ability, and a clear understanding of how UX drives business value. For an FTC role, showing you can quickly understand context and deliver results is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the CloserStill Media careers page.

• Tailor your CV: Highlight experience in UX design for complex digital products, ecosystem design, user journey mapping, and conversion optimization. Use keywords such as "UX Designer," "Digital Ecosystem," "User-Centered Design," "B2B Events," and specific tools like "Figma."

• Prepare your Portfolio: Ensure your portfolio is up-to-date, showcases 2-3 strong case studies demonstrating end-to-end UX thinking, and clearly articulates your process, problem-solving, and impact. Be ready to present it confidently.

• Research CloserStill Media: Understand their industry, key events, and company values to tailor your responses during interviews and demonstrate genuine interest.

• Practice your Portfolio Presentation: Rehearse walking through your case studies, focusing on clarity, conciseness, and demonstrating your strategic thought process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details related to salary, benefits, specific interview processes, and exact remote work policies should be verified directly with the hiring organization before making application decisions. The fixed-term nature of this contract is a key factor to consider.