UX Design Intern

📍 Job Overview

Job Title: UX Design Intern

Company: Transcarent

Location: US - Remote

Job Type: Internship

Category: UX/UI Design, Product Development

Date Posted: 2026-02-26T23:46:10

Experience Level: Entry Level / Internship

Remote Status: Fully Remote

🚀 Role Summary

• Contribute to impactful projects within Transcarent's growth and engagement initiatives, directly supporting the company's mission to improve health and care delivery.

• Develop and validate new user experiences for cloud-based applications by leveraging a design system and creating essential UX artifacts like mockups, wireframes, and flow diagrams.

• Collaborate closely with experienced designers, product managers, and engineers to craft intuitive and effective user journeys.

• Gain practical exposure to the operational dynamics of Product, Design, and Engineering teams within a fast-paced technology environment.

• Receive dedicated mentorship from a team member throughout the internship to foster learning and professional development.

📝 Enhancement Note: This role is specifically for an internship, targeting individuals with foundational UX knowledge and a strong desire to learn and contribute in a real-world setting. The focus on "growth and engagement space" suggests projects related to user acquisition, retention, or feature adoption within Transcarent's health and care platform.

📈 Primary Responsibilities

• Design and iterate on user interface elements, user flows, and wireframes for new features and improvements within Transcarent's cloud-based applications.

• Create and maintain UX artifacts, including mockups, sketches, and prototypes, to effectively communicate design concepts and solutions.

• Participate in user research activities and usability testing to gather feedback and validate design decisions.

• Collaborate with product managers to understand user needs and business requirements, translating them into user-centered design solutions.

• Work alongside engineers to ensure the feasibility and successful implementation of designed experiences, providing design support throughout the development lifecycle.

• Contribute to the evolution and utilization of Transcarent's design system to ensure consistency and scalability across all user interfaces.

• Prepare and present design work to cross-functional teams, articulating design rationale and incorporating feedback constructively.

📝 Enhancement Note: While the original description focuses on learning and exposure, these primary responsibilities are inferred based on typical UX Intern roles in technology companies. The emphasis on creating "UX artifacts" and working with a "design system" points towards hands-on design execution and adherence to established design principles.

🎓 Skills & Qualifications

Education: Currently pursuing a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Graphic Design, Interaction Design, Psychology, or a related field.

Experience: Previous internship experience or personal projects demonstrating UX design skills is a strong plus.

Required Skills:

• Proficiency in design and prototyping tools such as Figma and Figjam.

• Ability to create wireframes, mockups, flow diagrams, and sketches to visualize design concepts.

• Strong understanding of user-centered design principles and methodologies.

• Excellent communication and presentation skills, with the ability to articulate design decisions and rationale clearly.

• A proactive and self-starting attitude, capable of identifying problems and developing creative solutions.

• Passion for the healthcare industry and a genuine interest in improving health and care experiences.

Preferred Skills:

• Experience working with or contributing to a design system.

• Familiarity with user research methodologies and usability testing.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineers.

• Experience with agile development methodologies.

📝 Enhancement Note: The skills listed are directly extracted or inferred from the provided description. The emphasis on "self-starter" and "identifying issues and developing solutions" highlights the need for initiative and problem-solving abilities beyond just executing tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 well-documented UX projects that demonstrate your design process from problem identification to final solution.

• Projects should highlight your ability to use UX artifacts such as user flows, wireframes, mockups, and prototypes.

• Include case studies that clearly articulate the problem statement, your role, the design decisions made, and the outcome or learnings.

Process Documentation:

• For each portfolio project, clearly outline the design process followed, including any research, ideation, and iteration stages.

• Explain how you leveraged a design system (if applicable) or maintained design consistency.

• Detail your approach to validating designs, whether through informal feedback, usability testing, or other methods.

📝 Enhancement Note: While not explicitly stated, a portfolio is a standard requirement for UX design roles, especially internships. The emphasis on "design system" and "UX artifacts" guides the expectations for what should be included.

💵 Compensation & Benefits

Salary Range: Competitive hourly rate (role dependent). As this is an internship, a specific salary range is not provided, but it is expected to be competitive for a remote UX Design Intern role in the US.

Benefits:

• Mentorship from an experienced design professional.

• Hands-on project experience with tangible business impact.

• Exposure to a collaborative Product, Design, and Engineering team environment.

• Opportunity to learn about the healthcare technology industry.

• Networking opportunities within Transcarent.

Working Hours: Expected commitment of 40 hours per week for the 12-week duration of the internship. The specific daily schedule will be coordinated with the assigned team.

📝 Enhancement Note: The original description mentions a "competitive hourly rate" and "we do not provide relocation assistance." As this is a remote role, relocation assistance is not applicable. Benefits are specific to the internship program, focusing on learning and development rather than standard full-time employee perks.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology, Healthcare Services, Software

Company Size: Transcarent is a growing company, indicated by its mission to "empower health consumers with more choice" and its reliance by "more than 1,700 employers and health plans." (Company size is not explicitly stated in the provided text but can be inferred as a significant player in the health tech space).

Founded: Transcarent was founded in 2019, indicating a relatively young but rapidly scaling organization focused on disrupting the healthcare industry with innovative technology.

Team Structure:

• The intern will be part of a Product, Design, and Engineering team, working within a collaborative environment.

• You will report to a formal mentor who will guide you throughout the internship.

Methodology:

• Transcarent emphasizes a user-centered approach, aiming to create "delightful, effortless experiences for our users."

• The company utilizes generative AI and aims to improve health and care delivery through its platform.

• A structured internship program suggests a commitment to structured learning and development processes.

Company Website: https://transcarent.com/

📝 Enhancement Note: The company description highlights Transcarent's mission, its AI-powered platform, and its employer/health plan client base, positioning it as a significant disruptor in the health tech sector. The mentioned values (People First, Care, Resilience, Results, Humble and Human) provide insight into the company's operational ethos.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level internship position designed to provide foundational experience in UX Design within the health technology sector. It serves as an initial step for students and recent graduates looking to enter the field.

Reporting Structure: The intern will report to a dedicated mentor within the Product, Design, and Engineering team. This mentor will provide direct guidance, feedback, and oversight for the intern's projects and professional development.

Operations Impact: While an intern's direct impact is often project-specific, this role is positioned to contribute to "projects that impact the business and contribute to Transcarent’s mission." This means the designs created could influence user engagement, growth, and the overall effectiveness of Transcarent's health and care platform.

Growth Opportunities:

• Skill Development: Intensive learning in UX design principles, tools (Figma, Figjam), and processes, with a focus on real-world application.

• Industry Exposure: Gaining practical experience in the rapidly evolving health technology industry, understanding its unique challenges and opportunities.

• Mentorship: Direct guidance from an experienced professional, providing career advice and skill-building support.

• Networking: Building connections with professionals across Product, Design, and Engineering, which can be invaluable for future career opportunities.

• Potential Future Opportunities: Successful interns may be considered for future full-time roles or other internship opportunities within Transcarent based on performance.

📝 Enhancement Note: The growth analysis is tailored to an internship, focusing on learning, mentorship, and foundational skill development within the specific context of Transcarent's operations and industry.

🌐 Work Environment

Office Type: Fully Remote. This means the intern will work from their own location, requiring a suitable home office setup.

Office Location(s): While the role is remote, the company is based in the US. The internship program specifies that candidates must be independently authorized to work in the U.S. and that the company is unable to provide sponsorship or work authorization. The provided time zone derivation suggests a focus on the Central Time Zone, which might influence team meeting schedules.

Workspace Context:

• The remote nature necessitates strong self-discipline and time management skills.

• Collaboration will primarily occur through digital tools (e.g., Slack, video conferencing, collaborative design platforms).

• Access to company-provided design software licenses (Figma, Figjam) is anticipated.

• A supportive virtual environment is implied through the dedicated mentorship program.

Work Schedule: A commitment of 40 hours per week is required for the 12-week duration. While flexible within the remote context, adherence to team meeting schedules and project deadlines will be essential. Specific working hours will be coordinated with the intern's mentor and team.

📝 Enhancement Note: The remote aspect is a key feature, influencing work dynamics and the need for independent work habits. The "US - Remote" designation implies that candidates must be located within the United States and legally authorized to work there.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Resume and portfolio review to assess foundational skills and alignment with the role.

• Hiring Manager/Mentor Interview: Discussion focused on design thinking, problem-solving skills, and understanding of UX principles. Expect questions about your design process and how you approach challenges.

• Team/Cross-functional Interview: Interaction with designers, product managers, or engineers to evaluate collaboration style and communication skills. This may involve discussing past projects and how you'd integrate into their workflow.

• Portfolio Presentation: A dedicated session where you will present selected projects from your portfolio, explaining your process, design decisions, and learnings. Be prepared to articulate your rationale clearly and answer in-depth questions.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best showcase your UX process and skills relevant to the role requirements (e.g., mobile app design, web application interfaces).

• Tell a Story: For each project, clearly articulate the problem, your role, the user research or insights gathered, your design process (ideation, wireframing, prototyping, testing), key design decisions, and the outcomes or key learnings.

• Highlight Tool Proficiency: Visually demonstrate your use of Figma and Figjam through mockups, interactive prototypes, and wireframes.

• Focus on Impact: If possible, quantify the impact of your designs or describe how they addressed user needs effectively.

• Be Prepared for Questions: Anticipate questions about your design choices, how you handled feedback, challenges you faced, and what you would do differently.

Challenge Preparation:

• While not explicitly mentioned, be prepared for potential design exercises or take-home challenges that assess your problem-solving and design skills under time constraints.

• Practice articulating your design process and decisions concisely and effectively.

📝 Enhancement Note: The interview process and portfolio review tips are standardized for UX internships, emphasizing the demonstration of design process, tool proficiency, and collaborative potential.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Proficiency is a key requirement.

• Figjam: Used for brainstorming, ideation, flow charting, and collaborative whiteboarding. Familiarity is expected.

• Prototyping Tools: Implied within Figma or other tools for creating interactive user experiences.

Analytics & Reporting:

CRM & Automation:

• Not directly relevant to the UX Intern role itself, but understanding how user data and product workflows feed into CRM or automation systems could be beneficial for context.

📝 Enhancement Note: The technology stack is heavily focused on the core UX design tools specified in the requirements. The emphasis is on practical application within the design workflow.

👥 Team Culture & Values

Operations Values:

• People First: Applied by prioritizing user needs and creating intuitive experiences that benefit members.

• Care: Directly relevant to Transcarent's mission, influencing the design of health and care solutions with empathy and a focus on user well-being.

• Resilience: Encouraging innovative problem-solving and taking initiative to improve existing designs or workflows.

• Results: Focusing on delivering designs that contribute to the company's growth and engagement objectives.

• Humble and Human: Fostering an environment where interns can ask questions, learn from mistakes, and collaborate openly.

Collaboration Style:

• Cross-functional Integration: Close work with designers, product managers, and engineers is fundamental.

• Feedback-Driven: A culture that values constructive feedback on designs to refine and improve user experiences.

• Mentorship: A structured approach to guidance and learning, ensuring interns receive support.

📝 Enhancement Note: The company values are directly mapped to the UX design context and the internship role, highlighting how the intern can embody these principles in their work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Remote Collaboration: Adapting to a fully remote work environment and maintaining effective communication and collaboration with distributed team members.

• Real-World Impact: Translating academic knowledge into practical solutions that meet business objectives and user needs in a fast-paced industry.

• Navigating a New Industry: Gaining a deep understanding of the complexities and nuances of the healthcare technology landscape.

• Balancing Learning and Delivery: Juggling learning new tools and processes with the expectation of contributing to tangible project outcomes.

Learning & Development Opportunities:

• Hands-on UX Design: Developing practical skills in a professional setting, from concept to execution.

• Industry Insight: Learning about the business of health tech, AI in healthcare, and user experience challenges specific to this sector.

• Mentorship: Receiving personalized guidance and feedback from an experienced UX professional.

• Portfolio Building: Creating real-world projects to enhance your professional portfolio.

📝 Enhancement Note: Challenges are framed within the context of an internship and a remote work environment, while growth opportunities focus on skill acquisition and career development.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through a project in your portfolio. What was the problem, your role, your process, and what was the outcome?" Focus on articulating your steps clearly and why you made certain decisions.

• Tool Proficiency: "How do you use Figma/Figjam in your design process? Can you show us an example of a prototype you've built?"

• Problem Solving: "Describe a time you identified a user pain point and how you designed a solution for it."

• Healthcare Interest: "Why are you interested in UX design within the healthcare industry?" Be ready to discuss Transcarent's mission and your passion for improving health and care.

Company & Culture Questions:

• "What do you know about Transcarent and its mission?" Research the company's products, values, and recent news.

• "How do you approach receiving and incorporating feedback on your designs?"

Portfolio Presentation Strategy:

• Structure: Begin with context (problem, goals), detail your process (research, ideation, design, testing), highlight key decisions and rationale, and conclude with outcomes or learnings.

• Visuals: Use clear, high-quality mockups, wireframes, and interactive prototypes. Annotate key elements to explain your choices.

• Conciseness: Aim for a presentation that is engaging but efficient, respecting the interviewers' time. Be prepared to go deeper on specific aspects if asked.

• Enthusiasm: Show genuine interest in the role, the company, and the opportunity to learn.

📝 Enhancement Note: Interview preparation advice is tailored to a UX internship, emphasizing the demonstration of process, tool skills, and cultural fit, with specific examples of potential questions.

📌 Application Steps

To apply for this UX Design Intern position:

• Submit your application through the provided link on Greenhouse.

• Portfolio Customization: Ensure your portfolio prominently features projects that showcase your proficiency in Figma/Figjam, wireframing, prototyping, and your overall UX design process. Tailor any accompanying project descriptions to highlight skills mentioned in the job description (e.g., problem-solving, collaboration).

• Resume Optimization: Update your resume to clearly list relevant coursework, design skills, software proficiency (Figma, Figjam), and any personal or academic projects that demonstrate your UX capabilities. Highlight your passion for healthcare if applicable.

• Interview Preparation: Practice articulating your design process for your portfolio projects. Prepare to discuss why you are interested in Transcarent and the healthcare industry. Be ready to answer questions about your problem-solving approach and collaboration style.

• Company Research: Familiarize yourself with Transcarent's mission, values, and products. Understand their approach to improving health and care and how the UX team contributes to this goal.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding specific interview processes or portfolio requirements, should be verified directly with the hiring organization before making application decisions.