UX Architect (Property and Casualty) - 14+ years exp.

📍 Job Overview

Job Title: UX Architect (Property and Casualty)

Company: TMS LLC

Location: Hartford, Connecticut, USA

Job Type: Contract

Category: User Experience (UX) Design / Architecture

Date Posted: 2026-03-16

Experience Level: 14+ Years Overall Experience (with 6+ years in UX Design/Architecture)

Remote Status: Hybrid (with potential for full remote)

🚀 Role Summary

• Lead the design of seamless, intuitive, and accessible user experiences across digital insurance platforms, focusing on the Property and Casualty sector.

• Drive customer satisfaction, retention, and engagement through user-centered design principles applied to complex insurance workflows.

• Utilize advanced UX design and architectural skills to translate user needs and business goals into tangible digital solutions.

• Collaborate within an agile product development environment to ensure efficient and effective delivery of user experience enhancements.

📝 Enhancement Note: The role specifies "UX Architect" with a significant experience requirement (14+ years overall, 6+ in UX/Architecture), indicating a senior-level position focused on strategic design leadership and the foundational structure of user experiences, rather than just execution of individual screens. The mandatory Property and Casualty (P&C) experience is a critical differentiator.

📈 Primary Responsibilities

• Design and architect user experiences for complex insurance digital platforms, encompassing customer journeys such as quote & buy, policy management, claims filing, billing, and self-service.

• Translate business requirements and user research insights into detailed UX designs, wireframes, user flows, and prototypes.

• Champion user-centered design principles and best practices across cross-functional teams, including product managers, engineers, and business stakeholders.

• Define and maintain design systems, interaction design patterns, and responsive frameworks to ensure consistency and scalability across all digital touchpoints.

• Conduct user research, usability testing, and competitive analysis to identify opportunities for UX improvement and innovation within the P&C insurance domain.

• Collaborate with engineering teams to ensure accurate implementation of UX designs and to provide ongoing design support throughout the development lifecycle.

• Stay abreast of emerging UX trends, technologies, and best practices, particularly those relevant to the insurance and financial services industries.

📝 Enhancement Note: The responsibilities are fleshed out to reflect the "Architect" aspect of the title, emphasizing strategic design, system thinking, and cross-functional leadership, beyond typical UX designer tasks, especially given the 14+ years of experience requirement.

🎓 Skills & Qualifications

Education:

Experience:

• Over 14 years of overall professional experience.

• Minimum of 6 years of dedicated experience in UX design and/or UX architecture.

• At least 2-3 years of specific experience within the insurance or financial services industry.

• Mandatory: Proven experience in Property and Casualty (P&C) insurance products and workflows.

Required Skills:

• UX Architecture: Ability to define the structural foundation of user experiences for complex digital applications.

• Figma Proficiency: Expert-level skills in Figma for design, prototyping, and collaboration.

• Property and Casualty (P&C) Domain Expertise: Deep understanding of P&C insurance products, customer lifecycles, and regulatory considerations.

• User Journey Design: Skill in mapping and designing end-to-end user journeys (e.g., quote & buy, policy management, claims filing).

• Prototyping & Wireframing: Advanced proficiency in creating interactive prototypes and detailed wireframes.

• Design Systems: Experience in creating, implementing, or leveraging design systems for consistency and scalability.

• Interaction Design: Strong grasp of interaction design principles and best practices.

• Agile Methodologies: Familiarity and experience working within Agile product development frameworks.

Preferred Skills:

• Proficiency with other design and prototyping tools such as Sketch, Adobe XD, Axure.

• Experience with "Make" and "Replit" for potential front-end or collaborative development environments.

• Knowledge of responsive design frameworks and their implementation.

• Experience with user research methodologies and usability testing.

• Familiarity with enterprise-level software design principles.

📝 Enhancement Note: The skill set is tailored to match the "Architect" role and the specific industry requirements. The explicit mention of "Make" and "Replit" as preferred skills, alongside Figma, suggests a potential need for understanding or contributing to development environments or collaborative coding platforms, which is unusual for a pure UX role and might indicate a more hands-on or integrated role. The 14+ years overall experience also implies a need for strategic thinking and leadership, even if direct UX architecture experience is slightly less.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing significant UX design and architecture work, with a strong emphasis on complex enterprise or customer-facing applications.

• Specific case studies demonstrating experience in the insurance or financial services sector, ideally within Property and Casualty.

• Examples of how you have designed and architected end-to-end user journeys (e.g., quote & buy, claims processing, policy servicing).

• Visual evidence of your contribution to or creation of design systems, ensuring consistency and scalability.

Process Documentation:

• Evidence of your process in designing and architecting user experiences, from initial research and ideation through to detailed design and handover.

• Documentation of how you have collaborated with cross-functional teams (product, engineering, business) to bring designs to life.

• Examples of how you have utilized user feedback and data to iterate on and improve designs.

• Demonstrated understanding of agile development processes and how UX integrates within them.

📝 Enhancement Note: The portfolio requirements are framed to align with an "Architect" role, emphasizing strategic outputs like design systems and end-to-end journey architecture, rather than just individual screen designs. The P&C insurance focus is reiterated.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $90 - $130 per hour (based on contract role, 14+ years experience, specialized P&C insurance domain, and hybrid/remote flexibility in Hartford, CT/Atlanta, GA).

• Methodology: This estimate is derived from industry benchmarks for senior UX Architects in specialized fields, contract roles, and the specified geographic locations (Hartford, CT and Atlanta, GA) which have moderate to high cost of living and demand for specialized tech talent. The 14+ years of experience and mandatory P&C insurance expertise command a premium.

Benefits:

• As a contract position, benefits may vary. Typically, contract roles may offer:

• Health, dental, and vision insurance (often through a third-party provider or employer of record).

• Paid time off or sick leave (accrued based on hours worked or contract duration).

• Potential for 401(k) or retirement savings plan contributions.

• Professional development opportunities or access to training resources.

Working Hours:

• Standard professional working hours are typically 40 hours per week.

• Flexibility may be offered given the hybrid and potential remote nature of the role, but core business hours for collaboration will likely be expected.

📝 Enhancement Note: A specific hourly rate range is provided based on the contract nature, high experience level, and specialized industry requirement. Benefits are described as typical for contract roles on platforms like SmartRecruiters.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services / Staffing (based on "TMS LLC" and typical roles posted on SmartRecruiters) within the broader Financial Services & Insurance sector.

Company Size: While specific size for TMS LLC is not provided, it's common for staffing and consulting firms to range from small to large. The nature of placing experienced contractors suggests they operate within a professional services environment.

Founded: Information not available for TMS LLC.

Team Structure:

• The UX Architect will likely join a project team dedicated to a specific insurance client or internal digital transformation initiative.

• This team will typically include Product Managers, other UX/UI designers, front-end and back-end developers, QA testers, and potentially Business Analysts.

Methodology:

• Agile Product Development: The role explicitly mentions familiarity with Agile methodologies, indicating a fast-paced, iterative approach to design and development.

• User-Centered Design: A core tenet of the role is ensuring that user needs and business objectives are balanced.

• Cross-Functional Collaboration: Expect a highly collaborative environment where input is sought and shared across disciplines.

Company Website: [TMS LLC website not provided, but likely a professional services or staffing firm.]

📝 Enhancement Note: Company context is inferred based on the job posting platform and the nature of the role. The focus is on the project team dynamics and methodologies relevant to a UX Architect.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Architect / Principal UX Designer. This role is positioned at a very senior level, requiring extensive experience to architect complex systems and guide design strategy.

Reporting Structure: The UX Architect will likely report to a Design Lead, a Director of Product Design, or a Project Manager overseeing the specific initiative. They will also work closely with Product Managers and Engineering Leads.

Operations Impact: The UX Architect's contribution is critical to the success of digital insurance platforms. By ensuring intuitive and efficient user experiences, they directly impact customer acquisition (quote & buy), retention (policy management, self-service), and operational efficiency (claims filing). Their work directly influences user satisfaction, brand perception, and ultimately, revenue generation and cost reduction for the insurance client.

Growth Opportunities:

• Leadership: Potential to lead design initiatives, mentor junior designers, and influence product strategy.

• Specialization: Deepen expertise within the P&C insurance domain or explore broader architectural challenges across different financial services verticals.

• Consulting Expertise: Develop advanced consulting skills, client management, and strategic advisory capabilities.

• Platform Ownership: Influence the long-term vision and evolution of digital platforms through strategic UX architecture.

📝 Enhancement Note: Growth opportunities are framed around leadership, specialization, and consulting within the context of a senior UX architecture role in a specialized industry.

🌐 Work Environment

Office Type: Hybrid work environment, with options for Hartford, CT or Atlanta, GA, and potential for full remote. This suggests a modern approach to work flexibility.

Office Location(s): Hartford, CT and Atlanta, GA. These are established business hubs with a presence in the insurance and financial services sectors.

Workspace Context:

• Collaborative Spaces: Likely access to office spaces designed for collaboration, team meetings, and brainstorming sessions.

• Digital Tools: Extensive use of digital tools for design, prototyping, communication, and project management.

• Team Interaction: Opportunities for in-person or virtual collaboration with diverse teams, fostering a dynamic work environment.

Work Schedule: While a standard 40-hour work week is expected, the hybrid and potential remote nature allows for some flexibility in managing personal time and work tasks, provided project deadlines and collaboration needs are met.

📝 Enhancement Note: The work environment description is tailored to the hybrid/remote options and the likely professional services context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your resume and portfolio to assess basic qualifications, experience, and P&C domain knowledge.

• Portfolio Review & Discussion: A dedicated session to walk through your portfolio. Expect to discuss your design process, rationale behind key decisions, challenges faced, and outcomes achieved, with a focus on P&C insurance examples.

• Technical/Skills Assessment: This might involve a design challenge (e.g., a problem-solving exercise related to insurance workflows) or in-depth questions about UX architecture principles, design systems, and tool proficiency (Figma, etc.).

• Behavioral & Cultural Fit Interview: Questions assessing your collaboration style, problem-solving approach, communication skills, and how you would fit within the project team and company culture.

• Final Interview: With senior leadership or the client sponsor to confirm fit and align on expectations.

Portfolio Review Tips:

• Curate Strategically: Select projects that best highlight your UX architecture skills, P&C insurance experience, and ability to design complex user journeys.

• Tell a Story: For each project, clearly articulate the problem, your role, your process, the solutions you designed, and the measurable impact or results. Use visuals effectively.

• Focus on Process: Detail your approach to research, ideation, prototyping, testing, and collaboration.

• Highlight P&C Specifics: Emphasize your understanding of insurance products, workflows, and user needs within this domain.

• Showcase Tool Proficiency: Demonstrate your mastery of Figma and any other relevant tools.

• Be Ready for Architecture Questions: Prepare to discuss how you approach system design, scalability, and consistency.

Challenge Preparation:

• Understand the Domain: Refresh your knowledge on common P&C insurance processes (quoting, underwriting, claims, policy servicing).

• Practice Problem Solving: Think through typical UX challenges in insurance (e.g., simplifying complex forms, improving claims status transparency, enhancing self-service portals).

• Structure Your Response: Prepare to outline your approach logically: problem definition, user research, ideation, proposed solution, rationale, and success metrics.

• Consider Constraints: Be mindful of potential technical, business, or regulatory constraints that might apply in the insurance industry.

📝 Enhancement Note: Interview preparation is detailed, focusing on the specific requirements of a senior UX Architect role in P&C insurance, with emphasis on portfolio presentation and domain-specific challenges.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all aspects of UX/UI design, prototyping, and collaboration. Expect advanced usage for complex design systems and interactive prototypes.

• Design Systems Tools: Proficiency in tools or methodologies for creating, managing, and scaling design systems.

• Prototyping Tools: Figma will likely be the primary, but familiarity with others like Axure, Sketch, or Adobe XD is a plus.

• Collaborative Platforms: Tools like Jira, Confluence, Slack, Microsoft Teams for project management and communication.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and inform design decisions.

CRM & Automation:

• While not a direct CRM role, understanding how UX integrates with CRM systems and customer data platforms within insurance is beneficial.

• Awareness of workflow automation tools and their impact on user experience.

📝 Enhancement Note: Tools are highlighted with emphasis on Figma and design systems, reflecting the senior and architectural nature of the role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of insurance customers.

• Collaboration: Valuing teamwork and cross-functional partnerships to achieve common goals.

• Innovation: A drive to explore new ideas and technologies to improve user experiences in the insurance space.

• Excellence: Striving for high-quality design solutions that are both functional and aesthetically pleasing.

• Efficiency: Designing processes and interfaces that are intuitive and streamline complex tasks for users.

Collaboration Style:

• Partnership with Product & Engineering: Working closely with product managers to define requirements and with engineers to ensure feasible and accurate implementation.

• Advocacy for the User: Championing user needs and best practices within the team and with stakeholders.

• Iterative Feedback Loop: Open to constructive feedback and actively participating in design reviews and critiques.

• Clear Communication: Articulating design rationale and technical considerations effectively across diverse audiences.

📝 Enhancement Note: Team culture and values are inferred to align with typical high-performing UX and product development teams in the tech and financial services sectors.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of P&C Insurance: Navigating intricate product rules, regulatory requirements, and diverse user needs within the insurance domain.

• Legacy Systems Integration: Designing user experiences that bridge modern interfaces with potentially older backend systems.

• Balancing Stakeholder Needs: Reconciling conflicting requirements from various business units, technical teams, and user groups.

• Driving Adoption of New Designs: Effectively communicating the value of UX improvements and ensuring buy-in from all parties.

• Keeping Pace with Technology: Integrating new digital capabilities while maintaining a seamless and intuitive user experience.

Learning & Development Opportunities:

• Deep Domain Expertise: Gaining unparalleled insight into the Property and Casualty insurance industry's digital landscape.

• Strategic Design Leadership: Opportunities to shape the strategic direction of digital product development.

• Mentorship: Potential to mentor junior designers and contribute to the growth of the UX practice.

• Exposure to Diverse Projects: Working on various aspects of insurance platforms, from customer acquisition to claims management.

📝 Enhancement Note: Challenges are specific to the P&C insurance industry and the senior architectural nature of the role.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user journey in P&C insurance that you architected. What were the key challenges, your design approach, and the outcome?"

• "How do you approach designing for regulatory compliance within financial services or insurance products?"

• "Walk me through your process for creating or evolving a design system for a large-scale enterprise application."

• "How do you balance user needs with business objectives and technical constraints in your UX architecture?"

Company & Culture Questions:

• "What do you know about the Property and Casualty insurance industry and its digital transformation trends?"

• "How do you see your UX architecture skills contributing to the success of our client's digital insurance platforms?"

• "Describe your experience working in an Agile development environment. How do you integrate UX into sprints?"

Portfolio Presentation Strategy:

• Structure: For each project, clearly outline the problem, your role, the scope, your process (research, ideation, design, testing), the solution, and the results/impact.

• Visuals: Use high-quality mockups, interactive prototypes, and flow diagrams. Annotate key design decisions.

• Quantify Impact: Where possible, present metrics on user satisfaction, task completion rates, efficiency gains, or business outcomes.

• Focus on Architecture: For this role, emphasize how your designs create scalable, consistent, and maintainable user experiences. Discuss your approach to design systems and foundational UX principles.

• P&C Relevance: Explicitly connect your projects and insights to the P&C insurance context.

📝 Enhancement Note: Interview questions are tailored to probe for senior-level UX architecture experience, P&C domain knowledge, and strategic thinking, aligning with the job title and requirements.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on SmartRecruiters.

• Portfolio Customization: Ensure your portfolio prominently features your experience in Property and Casualty insurance and highlights your UX architecture work, especially end-to-end customer journeys and design system contributions.

• Resume Optimization: Tailor your resume to emphasize your 14+ years of overall experience, 6+ years in UX/Architecture, and specific P&C insurance domain expertise. Use keywords like "UX Architect," "Property and Casualty," "Figma," "Design Systems," and "Insurance Workflows."

• Interview Preparation: Practice articulating your design process and rationale for key projects, focusing on how you solve complex problems within the insurance sector. Be ready to discuss your experience with Figma and other relevant tools.

• Company Research: Understand TMS LLC's role as a staffing or consulting firm and research trends in digital transformation within the Property and Casualty insurance industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.