Team Leader, UX Research

📍 Job Overview

Job Title: Team Leader, UX Research

Company: Medavie

Location: Moncton, New Brunswick, Canada (Remote OK)

Job Type: Temporary - Full-Time (12-month term)

Category: User Experience (UX) Research Leadership / Operations

Date Posted: March 26, 2026

Experience Level: 5-10 Years

Remote Status: Remote OK (with occasional in-person meetings)

🚀 Role Summary

• Leads a small team of UX strategists, guiding day-to-day research operations and ensuring high-quality user research output.

• Drives the maturation of UX research practices by establishing and evolving research standards, workflows, and tools.

• Advocates for the value of UX research by translating findings into actionable insights and fostering cross-functional collaboration with product and design teams.

• Manages team performance and growth through coaching, feedback, and supporting learning and development initiatives.

• Contributes directly to research activities as needed, supporting critical initiatives and team capacity.

📝 Enhancement Note: This role is specifically a 12-month term position, requiring the candidate to integrate quickly into an existing practice and lead ongoing work. The emphasis on "research-led practice" and "advancing UX research operations" indicates a strong focus on process, efficiency, and strategic integration of research findings into the product development lifecycle, aligning with Revenue Operations and GTM principles of data-driven decision-making.

📈 Primary Responsibilities

• Provide direct, day-to-day guidance on UX research methodologies, planning, and rigorous execution; ensure work meets professional and ethical standards.

• Oversee and manage team member performance, including objective setting, regular coaching, constructive feedback, and supporting professional development.

• Foster a strong, inclusive, and engaging employee experience for a fully remote team, prioritizing team wellbeing and effectiveness.

• Plan, prioritize, and manage research efforts aligned with business objectives, monitoring progress and evaluating project outcomes.

• Establish, refine, and evolve UX research standards, workflows, tools, and resources to optimize integration into the broader product development process.

• Champion the role and impact of UX research among stakeholders through evidence-based storytelling and cross-functional advocacy.

• Contribute directly to UX research activities, including user interviews, usability testing, and data analysis, to support team capacity and critical projects.

📝 Enhancement Note: The responsibilities highlight a blend of people management, process development, and hands-on research contribution. For operations professionals, this translates to managing a "team of analysts/strategists," developing "operational playbooks for research," and ensuring "data integrity and actionable insights" are delivered consistently. The focus on "advocating for the value of UX research" is akin to demonstrating the ROI of operational initiatives.

🎓 Skills & Qualifications

Education:

Experience:

• 5+ years of progressive work experience in UX research, UX strategy, or a directly related UX role.

• Proven experience in leading or mentoring other professionals.

• Demonstrated ability to translate complex research findings into clear, actionable insights that drive product and design decisions.

Required Skills:

• Deep expertise in qualitative and quantitative UX research methodologies (e.g., user interviews, usability testing, surveys, card sorting, A/B testing).

• Strong understanding of research ethics and best practices in data handling and privacy.

• Exceptional stakeholder communication, storytelling, and influence skills to advocate for user needs and research findings.

• Robust organization, planning, and project management capabilities to drive research initiatives to successful outcomes.

• Analytical, decision-making, and problem-solving skills to interpret data and guide strategic product direction.

• Ability to effectively guide and support a team through change and evolving priorities.

Preferred Skills:

• Experience in UX research operations (e.g., building participant panels, managing research tools, streamlining research processes).

• Familiarity with agile development methodologies and integrating UX research within sprint cycles.

• Experience with data visualization tools to communicate research insights effectively.

• Knowledge of accessibility standards and inclusive design principles.

📝 Enhancement Note: The experience requirement of "5+ years" combined with "leading or mentoring others" positions this as a mid-to-senior level operations leadership role. The skills emphasize not just research execution but also operationalizing research, strategic influence, and team enablement, which are critical for operations leaders aiming to scale processes and impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of leading and managing UX research projects from planning through to insight delivery.

• Case studies showcasing the translation of research findings into tangible product improvements or strategic business decisions.

• Examples of established or evolved research standards, workflows, or operational processes that enhanced team efficiency or research quality.

• Evidence of effective stakeholder communication and advocacy for UX research, highlighting influence and adoption of findings.

Process Documentation:

• Candidates should be prepared to discuss their approach to:

  • Designing and optimizing research workflows for efficiency and scalability.

  • Implementing and managing research tools and resources.

  • Measuring the impact and ROI of UX research activities on product success and business goals.

  • Integrating UX research findings systematically into product development cycles.

📝 Enhancement Note: For a "Team Leader" role, a portfolio is crucial. It should not only showcase individual research skills but also leadership capabilities, process improvement initiatives, and the ability to operationalize research effectively. This is directly analogous to a Revenue Operations or Sales Operations professional needing to demonstrate process optimization, system implementation, and ROI for their operational strategies.

💵 Compensation & Benefits

Salary Range: $90,000 - $105,000 CAD per year.

Benefits:

• Full-time, 12-month term position with a well-established organization.

• Flexible work arrangements and a strong emphasis on work-life balance.

• Remote and hybrid work options available.

• Comprehensive health, vision, and dental plan, 100% employer-paid from the first day.

• Paid vacation, with a gifted week in the first year.

• Optional Vacation Purchase Program.

• Opportunities for personal learning and professional growth, including career development and advancement.

Working Hours:

• Standard full-time hours (approximately 40 hours per week) with flexibility.

• Core business hours expected for team availability and support.

• Occasional requirement for in-person meetings at Medavie locations.

📝 Enhancement Note: The salary range is provided as $90K - $105K CAD. This is considered competitive for a Team Leader role with 5-10 years of experience in UX Research, especially in Canada. The benefits package is robust, emphasizing work-life balance, health, and professional development, which are significant draws for operations professionals seeking a supportive work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Solutions (Insurance, Primary Care, Emergency Medical Services). Medavie operates as a national health solutions partner, aiming to improve the wellbeing of Canadians.

Company Size: 8,000+ professionals. This indicates a large, established organization with opportunities for structured processes and significant impact.

Founded: Information not explicitly provided, but described as a "well-established organization."

Team Structure:

• The UX Research Team Leader will report to the Director, User Experience.

• Leads a "small team of UX strategists" and is part of the broader User Experience team.

• This role requires collaboration with cross-functional product teams.

Methodology:

• Focus on a "research-led practice" that informs digital product and design decisions.

• Emphasis on delivering high-quality user research, testing, analysis, and insights.

• Drives adoption of research findings and fosters effective cross-functional collaboration.

• Advocates for the value of UX research with stakeholders through evidence-based storytelling.

• Aims to mature UX research operations and integrate UX research seamlessly into the product development process.

Company Website: [Medavie Website - URL not provided, implied by company name]

📝 Enhancement Note: Medavie's mission to "improve the wellbeing of Canadians" and its focus on a "cross-section of diverse life experiences" suggests a values-driven culture. For operations professionals, this means understanding how their work contributes to a larger societal impact and thriving in a structured, collaborative environment. The "research-led practice" is key – it implies a data-driven, hypothesis-testing approach that resonates strongly with operations roles.

📈 Career & Growth Analysis

Operations Career Level: Mid-to-Senior Leadership (Team Lead). This role involves managing a team and influencing operational processes within the UX function. It's a step towards broader operational management or specialization in UX research operations.

Reporting Structure: Reports to the Director, User Experience, and leads a team of UX Strategists. This structure allows for mentorship from senior leadership and direct team management.

Operations Impact: The primary impact of this role is on informing digital product and design decisions through robust research and insights. This directly influences user adoption, satisfaction, and ultimately, the effectiveness of Medavie's health solutions, contributing to business goals and user wellbeing.

Growth Opportunities:

• Skill Advancement: Deepen expertise in UX research operations, team leadership, and strategic advocacy.

• Leadership Development: Gain experience in managing performance, coaching, and fostering team growth within a large organization.

• Process Improvement: Opportunity to shape and evolve research standards and workflows, contributing to operational excellence in UX.

• Cross-functional Exposure: Work closely with product, design, and potentially other operational teams, broadening understanding of the business.

• Potential for Permanent Role: While this is a term position, successful performance could lead to opportunities within Medavie's broader operations or UX teams.

📝 Enhancement Note: For operations professionals, this role offers a clear path for developing people management and operational process design skills within a specialized function. The growth opportunities focus on leadership, strategic influence, and operational optimization, aligning with career aspirations in operations.

🌐 Work Environment

Office Type: Primarily remote, with occasional in-person meetings required at Medavie locations (e.g., Moncton, NB Head Office). This suggests a hybrid-friendly approach to leadership, balancing remote flexibility with essential face-to-face collaboration.

Office Location(s): While remote, potential for in-person interaction at Medavie's main locations in New Brunswick, Nova Scotia, Prince Edward Island, and Ontario.

Workspace Context:

• A fully remote team environment that requires strong communication and engagement strategies from the leader.

• Access to a large organization's resources and established processes.

• Collaboration expected with product, design, and other cross-functional teams.

Work Schedule:

• Flexible working arrangements are offered.

• The expectation is for the team leader to be available during core business hours to support their team and collaborate effectively.

• This flexibility allows for effective management of research timelines and team support.

📝 Enhancement Note: The emphasis on a "fully remote team" and "flexible working arrangements" is a key aspect of the work environment. Operations professionals often value structured flexibility, and this role delivers that while requiring strong remote leadership skills, including effective virtual communication and team engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and cover letter, focusing on UX research leadership experience and alignment with the term role's requirements.

• Hiring Manager Interview: Discussion with the Director, User Experience, to assess leadership style, strategic thinking, and fit with the UX team's goals.

• Team/Peer Interview(s): Meetings with UX strategists and potentially other cross-functional team members to evaluate collaboration style, mentorship approach, and ability to integrate into existing dynamics.

• Case Study/Presentation: Candidates may be asked to present a past research project, discuss their approach to managing a team, or tackle a hypothetical research challenge relevant to Medavie's business.

• Final Interview: Potentially with higher-level management to confirm fit and discuss terms of the temporary role.

Portfolio Review Tips:

• Highlight Leadership: Showcase instances where you led a team, mentored individuals, or managed research operations. Quantify impact where possible (e.g., "improved team efficiency by X%").

• Process Optimization: Include examples of how you've established, refined, or streamlined research processes, tools, or workflows.

• Strategic Influence: Demonstrate how your research insights have directly influenced product strategy, design decisions, or business outcomes. Use storytelling to convey the journey from research to impact.

• Stakeholder Management: Provide examples of how you've effectively communicated research findings and advocated for user needs to diverse stakeholders.

• Adaptability: Given this is a term role, be prepared to discuss how you've quickly onboarded and made an impact in new environments.

Challenge Preparation:

• Be ready to discuss your approach to managing competing research priorities and resource allocation.

• Prepare examples of how you've handled team conflicts or performance issues.

• Think about how you would integrate UX research into an existing product development lifecycle if it were not already fully embedded.

• Familiarize yourself with Medavie's mission and services to tailor your examples and demonstrate genuine interest.

📝 Enhancement Note: The application process emphasizes leadership, strategic thinking, and practical application of UX research principles within an organizational context. For operations candidates, this means framing their experience in terms of leadership, process management, stakeholder influence, and demonstrable impact – skills directly transferable to operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: While not explicitly named, expect proficiency with tools for usability testing (e.g., UserTesting.com, Lookback), survey creation (e.g., SurveyMonkey, Qualtrics), and potentially participant recruitment platforms.

• Collaboration Tools: Proficiency with platforms like Microsoft Teams, Slack, Zoom for remote team communication and meetings.

• Project Management Software: Experience with tools such as Jira, Asana, Trello, or similar for managing research projects and workflows.

Analytics & Reporting:

• Data Analysis Tools: Familiarity with tools for analyzing qualitative data (e.g., Dovetail, NVivo) and quantitative data (e.g., Excel, Google Sheets, basic statistical software).

• Reporting & Dashboarding: Ability to create clear, concise reports and presentations summarizing research findings.

CRM & Automation:

• While not directly a CRM role, understanding how UX research informs customer-facing products and services is key. Familiarity with CRM concepts can be beneficial for understanding user journeys and customer data.

📝 Enhancement Note: The "Tools & Technology Stack" for a UX Research Team Leader focuses on research execution and team enablement. For operations professionals, this translates to understanding the ecosystem of tools that support a specific function. The emphasis on "establishing and evolving research standards, workflows, tools" highlights the operational aspect of managing and optimizing a technology stack for research.

👥 Team Culture & Values

Operations Values:

• People First: Medavie's core value, emphasizing a supportive and human-centric approach to both employees and the Canadians they serve.

• Collaboration: A strong emphasis on working together across teams and disciplines to achieve shared goals.

• Innovation: Driving industry-leading solutions and continuous improvement in services.

• Wellbeing: Prioritizing employee health, work-life balance, and personal growth.

• Data-Driven Decision Making: Implicit in a "research-led practice," valuing evidence and insights to guide actions.

Collaboration Style:

• Cross-functional Integration: Close collaboration with product managers, designers, developers, and potentially marketing or business analysts.

• Evidence-Based Advocacy: Using research data to build consensus and drive decisions.

• Mentorship and Feedback: A culture that supports continuous learning and development through guidance and constructive feedback.

• Remote Team Cohesion: Proactive efforts to build connection and foster a sense of belonging within a distributed team.

📝 Enhancement Note: Medavie's stated values ("people first," "collaboration," "innovation," "wellbeing") are critical for understanding the company culture. For operations professionals, aligning with these values means contributing to an efficient, supportive, and impact-oriented work environment. The collaboration style emphasizes bridging gaps between research insights and business/product execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Term Position Integration: Quickly understanding existing team dynamics, priorities, and established processes to make an immediate impact.

• Remote Team Management: Maintaining team engagement, productivity, and a strong sense of connection within a fully remote structure.

• Advocating for UX Research: Continuously demonstrating the value and ROI of UX research to stakeholders who may not be deeply familiar with its impact.

• Balancing Leadership and Contribution: Effectively managing a team while also contributing directly to research efforts during a potentially busy period.

• Navigating Federal Contract Requirements: Ensuring team members (and potentially self) meet the "Reliability Status Clearance" requirements.

Learning & Development Opportunities:

• Leadership in a Remote Setting: Gaining hands-on experience managing and developing a remote team.

• UX Research Operations: Opportunity to influence and refine research operational processes, tools, and best practices.

• Cross-functional Strategy: Deepening understanding of how UX research integrates with broader business and product strategy in the health sector.

• Mentorship: Learning from senior UX leadership and developing coaching skills.

• Industry Exposure: Working within a large, established health solutions organization.

📝 Enhancement Note: The challenges are practical and specific to the role's context (term, remote, leadership). The growth opportunities highlight valuable skill development for operations professionals, particularly in remote leadership, process optimization, and strategic influence.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to building and leading a high-performing, remote UX research team." (Focus on management, coaching, and remote engagement strategies.)

• "How do you ensure research findings are effectively translated into actionable insights that drive product and design decisions?" (Highlight your process for insight generation, communication, and stakeholder buy-in.)

• "Walk me through a time you had to advocate for the importance of UX research with skeptical stakeholders. What was your strategy, and what was the outcome?" (Prepare a case study demonstrating influence and evidence-based communication.)

Company & Culture Questions:

• "What appeals to you about Medavie's mission and values?" (Research Medavie's work in health solutions and connect it to your own values.)

• "How do you foster a positive and inclusive culture within a remote team?" (Share specific strategies for team building, communication, and psychological safety.)

Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the problem, your approach, the insights derived, and the tangible impact on the product or business.

• Demonstrate Leadership: If presenting team-led projects, highlight your role in guiding the team, managing resources, and ensuring quality.

• Process & Operations: Be prepared to discuss the operational aspects of your research projects – how you planned, resourced, and managed them efficiently.

• Conciseness and Clarity: Present your work clearly and concisely, focusing on the most relevant aspects for a leadership role.

📝 Enhancement Note: Interview preparation should focus on demonstrating leadership, operational thinking, and strategic influence, just as it would for a Revenue Operations or Sales Operations role. The emphasis is on how you manage processes, people, and impact.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Tailor your Resume: Emphasize your experience in UX research leadership, team management, process development, and stakeholder influence. Quantify achievements where possible.

• Craft a Compelling Cover Letter: Clearly articulate why you are a strong fit for this specific 12-month term role, highlighting your ability to step into an existing practice and lead effectively. Address your understanding of Medavie's mission.

• Prepare Your Portfolio: Select 2-3 key projects that best showcase your leadership, research operationalization, and impact. Be ready to discuss them in detail, focusing on process, strategy, and outcomes.

• Research Medavie: Understand their services, mission, and values. Consider how UX research contributes to their goals of improving Canadian wellbeing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. This role requires eligibility for Reliability Status Clearance due to contract requirements with the Federal Government.