Stage UX Researcher

📍 Job Overview

Job Title: Stage UX Researcher

Company: Sky

Location: Milan, Monte Penice, Italy

Job Type: Full-Time (Internship)

Category: UX Research / Design Operations

Date Posted: October 10, 2025

Experience Level: 0-2 Years (Internship)

Remote Status: Hybrid

🚀 Role Summary

• This is an exciting internship opportunity for aspiring UX Researchers within Sky Italia's UX/UI Design Studio.

• The role involves hands-on experience in planning, executing, and analyzing qualitative and quantitative UX research projects.

• You will collaborate closely with cross-functional teams, including designers, Product Managers (PM), and Product Owners (PO), to integrate user insights into product development.

• A key aspect of this role is to support and champion a user-centered design culture across the organization.

• The position offers a 6-month duration with a hybrid work arrangement based in Milan.

📝 Enhancement Note: While the title is "Stage UX Researcher," the responsibilities clearly indicate a foundational role within a design operations framework, focusing on research execution and stakeholder communication, typical of early-career operations support in a creative/tech environment. The "Design Studio" context implies a structured approach to design processes, where research is a critical input.

📈 Primary Responsibilities

• UX Research Execution: Assist in the planning, management, and execution of UX research projects, utilizing a range of qualitative and quantitative methodologies such as surveys, interviews, usability tests, tree tests, card sorting, and co-design sessions.

• Data Analysis & Synthesis: Integrate diverse data sources, including quantitative metrics and qualitative feedback, to derive actionable insights for product improvements.

• Stakeholder Communication: Create compelling and concise presentations of research findings for internal stakeholders, ensuring clear communication and understanding of user needs.

• Research Lab Management: Maintain and update the internal research lab platform, including managing the testing calendar and summarizing key findings from concluded research.

• Cross-Functional Collaboration: Work closely with Product Designers, Product Managers, and Product Owners to identify design opportunities and strengthen product development through user-centric research.

• Culture Advocacy: Support and promote a user-centered design culture within the team and across the organization.

📝 Enhancement Note: The responsibilities are heavily weighted towards research execution and supporting the core design team. This indicates a supportive role within a larger GTM or product development operations function, where the primary goal is to facilitate data-driven design decisions. The emphasis on "managing the platform" and "reporting findings" points to operational aspects of research.

🎓 Skills & Qualifications

Education:

Experience:

• Prior internship or project experience in UX research, design, or a related field.

Required Skills:

• Research Methodologies: Solid understanding of qualitative and quantitative UX research methodologies (e.g., surveys, interviews, usability testing, tree tests, card sorting, co-design), both live and remote.

• Data Integration: Ability to integrate and synthesize findings from various data sources (quantitative and qualitative) to form comprehensive insights.

• Presentation & Communication: Proven ability to create clear, concise, and engaging presentations. Excellent oral and written communication skills in both Italian and English.

• Design Fundamentals: Basic knowledge of core design principles, including User-Centered Design (UCD), UX, and UI concepts.

• Analytical & Critical Thinking: Strong analytical skills, a curious mindset, critical thinking abilities, and a knack for problem-solving.

• Attention to Detail: High degree of accuracy and meticulous attention to detail in research execution and reporting.

• Language Proficiency: Fluency in written and spoken English is essential for international collaboration and documentation.

Preferred Skills:

• Familiarity with common UX research tools and platforms.

• Experience with data visualization tools.

• Previous exposure to A/B testing or experimental design.

📝 Enhancement Note: The requirements highlight a blend of theoretical knowledge and practical application, with a strong emphasis on analytical and communication skills. The explicit mention of both qualitative and quantitative research, alongside presentation skills, points to a role that bridges data analysis and stakeholder communication, a common requirement in operations support roles. The preference for a "passion for the digital world" suggests a dynamic and evolving industry context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Research Case Studies: Showcase 2-3 distinct UX research projects. Each case study should clearly outline the research problem, the methodologies employed (qualitative/quantitative), the process followed, key findings, and the impact of the research on design decisions or product outcomes.

• Methodology Application: Demonstrate proficiency in applying various research methods, explaining why specific methods were chosen for particular projects.

• Data Synthesis Examples: Include examples of how you synthesized complex qualitative and quantitative data into clear, actionable insights.

• Presentation Artifacts: Provide samples of presentation decks or reports that effectively communicate research findings to diverse audiences.

Process Documentation:

• Workflow Design: Illustrate understanding of research workflow design, from initial planning and participant recruitment to data collection and analysis.

• Tool Proficiency: Highlight experience with relevant research tools and platforms, detailing how they were utilized to streamline research processes or enhance data collection.

• Outcome Reporting: Demonstrate experience in documenting and reporting research outcomes in a structured and digestible format for stakeholders.

📝 Enhancement Note: For an internship role, the portfolio is crucial for demonstrating potential and understanding of research processes. The emphasis on "impact" and "actionable insights" indicates a need to show how research contributes to business objectives, a key operational concern. The request for "process documentation" examples suggests an appreciation for structured operational approaches to research.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Internship Allowance: A monthly stipend to support living expenses.

• Professional Development: Opportunities for hands-on learning and skill development in UX research and design.

• Mentorship: Guidance and support from experienced UX/UI designers and researchers.

• Hybrid Work Flexibility: A balanced approach to working from home and the office, promoting work-life integration.

• Networking Opportunities: Exposure to a large, dynamic media and entertainment company.

• Potential for Future Opportunities: Successful interns may be considered for future roles within Sky.

Working Hours:

• Standard full-time working hours, approximately 40 hours per week, with flexibility offered through the hybrid work arrangement. The specific daily schedule will be agreed upon with the hiring team.

📝 Enhancement Note: Given this is an internship, specific benefits are often less comprehensive than full-time roles. The salary estimate is based on typical Italian internship compensation structures and cost of living in Milan for entry-level positions. The emphasis on "professional development" and "mentorship" is a key benefit for interns.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media & Entertainment / Telecommunications. Sky is a leading European pay-TV broadcaster and a significant player in the digital content and technology space. This industry context means a fast-paced, innovative environment driven by customer experience and technological advancement.

Company Size: Sky is a large, international corporation. This implies structured processes, diverse teams, and opportunities for significant impact. For operations roles, this often means working within established frameworks while also having the chance to influence and optimize them.

Founded: Sky was founded in 1989. Its long history in the media industry signifies stability, extensive experience, and a deep understanding of its market, which informs its approach to product development and customer engagement.

Team Structure:

• UX/UI Design Studio: This specific team is likely a hub of creative and analytical talent focused on user experience.

• Cross-Functional Integration: The role emphasizes working closely with Product Managers, Product Owners, and Designers, indicating a collaborative, agile, and product-focused operational structure.

• Reporting Line: The intern will likely report to a Senior UX Researcher or a UX Design Lead, within a broader product development or design leadership hierarchy.

Methodology:

• User-Centered Design (UCD): The core methodology is clearly UCD, with research serving as the primary input for design decisions.

• Agile/Scrum: Given the collaboration with PMs and POs, it's highly probable that the team operates within an Agile framework, involving iterative development and close stakeholder feedback loops.

• Data-Driven Insights: The emphasis on integrating quantitative and qualitative data suggests a commitment to evidence-based decision-making.

Company Website: sky.com (Note: The provided URL was for a specific job portal, so the general company website is listed here)

📝 Enhancement Note: Understanding Sky's position as a large media company is key. For an operations-focused role like this, it means navigating established processes while contributing to continuous improvement. The "Design Studio" context suggests that design and research are integral to product strategy, not an afterthought.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level internship position, designed to provide foundational experience in UX research within a professional operations context. It's an excellent starting point for individuals interested in UX, product development, or design operations.

Reporting Structure: The intern will report to a designated mentor or manager within the UX/UI Design Studio, likely a Senior UX Researcher or Design Lead. This structure provides direct guidance and oversight, crucial for learning and development.

Operations Impact: While an intern's direct impact is developmental, their contributions to research projects will directly inform design decisions, influencing product usability and customer satisfaction. This has a downstream effect on customer retention and brand perception, key operational metrics for Sky.

Growth Opportunities:

• Skill Specialization: Develop deep expertise in various UX research methodologies, from qualitative interviews to quantitative surveys and usability testing.

• Cross-Functional Exposure: Gain experience collaborating with diverse roles (Designers, PMs, POs), understanding different perspectives in product development.

• Industry Insight: Learn about the dynamics of the media and entertainment industry and how user research contributes to market success.

• Potential for Full-Time Roles: Successful completion of the internship and demonstrated aptitude may lead to opportunities for full-time positions within Sky's design or operations teams.

📝 Enhancement Note: This analysis focuses on the developmental aspect of an internship. The "Operations Impact" is framed in terms of how research insights contribute to broader operational goals like customer satisfaction and retention. Growth is mapped out from foundational skill acquisition to potential career advancement within Sky's structured environment.

🌐 Work Environment

Office Type: Hybrid work environment. This means a blend of in-office collaboration and remote work flexibility. The office will likely be a modern, open-plan space designed to foster collaboration.

Office Location(s): Milan, Monte Penice, Italy. This specific location suggests a dedicated Sky office presence in a key Italian city.

Workspace Context:

• Collaborative Spaces: The office will likely feature meeting rooms, brainstorming areas, and open-plan seating to facilitate teamwork and knowledge sharing.

• Tools & Technology: Access to industry-standard UX research tools, design software, and collaborative platforms will be provided.

• Team Interaction: Opportunities to interact with the UX/UI Design Studio team, participate in team meetings, and engage with other departments involved in product development.

Work Schedule:

• Approximately 40 hours per week, with a hybrid model allowing for a balance of office and remote days. This offers flexibility for individuals to manage their schedules effectively while ensuring consistent contribution to team projects and operational tasks.

📝 Enhancement Note: The hybrid nature is a key aspect of the modern work environment. For an operations role, this implies a need for strong self-management and communication skills to maintain productivity and collaboration across different work settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess qualifications and alignment with the role's requirements.

• Hiring Manager Interview: A discussion focused on your background, passion for UX research, understanding of methodologies, and career aspirations.

• Case Study Presentation: You may be asked to present a sample research project from your portfolio or a hypothetical case study to demonstrate your analytical and communication skills.

• Team/Stakeholder Interview: A session with potential colleagues (designers, PMs) to evaluate cultural fit, collaboration style, and ability to integrate into the team.

• Final Interview: Potentially with a senior member of the design or operations leadership.

Portfolio Review Tips:

• Showcase Process, Not Just Deliverables: Detail your thought process, methodology choices, and challenges faced in each project.

• Quantify Impact: Whenever possible, highlight the tangible outcomes or impact of your research on design decisions or user experience.

• Tailor to Sky: Research Sky's products and services. Frame your portfolio examples to show how your skills could benefit their specific context.

• Clarity and Conciseness: Ensure your presentations are easy to understand, visually appealing, and directly address the research objectives.

• Highlight Collaboration: If possible, demonstrate how you've worked with others to achieve research goals.

Challenge Preparation:

• Methodology Application: Be ready to discuss how you would approach a given research problem using specific qualitative or quantitative methods.

• Problem-Solving Scenarios: Prepare for questions that test your critical thinking and ability to devise solutions for user experience challenges.

• Communication Scenarios: Practice articulating complex research findings clearly and concisely, as if presenting to non-research stakeholders.

📝 Enhancement Note: The interview and portfolio review process for an operations-adjacent role like this emphasizes practical application and communication. The advice focuses on demonstrating not just skills, but also an understanding of how research integrates into a broader product development and business operations framework.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Familiarity with tools for conducting remote usability testing, surveys, and interviews. Examples might include Lookback, UserTesting.com, Maze, Qualtrics, SurveyMonkey.

• Collaboration Tools: Experience with platforms for team communication and project management, such as Slack, Microsoft Teams, Asana, Trello, Jira.

• Design Software (Basic Familiarity): Understanding of core design tools like Figma, Sketch, or Adobe XD, to better collaborate with designers and understand their workflows.

Analytics & Reporting:

• Presentation Software: Proficiency in tools like Microsoft PowerPoint, Google Slides, or Keynote for creating compelling stakeholder presentations.

• Data Analysis Tools (Basic): Familiarity with spreadsheet software (Excel, Google Sheets) for basic data manipulation and analysis. Exposure to more advanced analytics tools is a plus.

CRM & Automation:

• While not directly a CRM role, an understanding of how user feedback impacts customer experience is beneficial. Previous exposure to customer feedback platforms or basic CRM concepts can be advantageous.

📝 Enhancement Note: The tools listed are typical for a UX research intern supporting a design and product operations function. The emphasis is on collaboration, data synthesis, and presentation, with a focus on tools that facilitate these activities.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs in all design and product decisions.

• Collaboration: A strong belief in teamwork, open communication, and cross-functional partnership to achieve shared goals.

• Data-Driven Decision Making: An emphasis on using research insights and data to inform strategy and validate design choices.

• Continuous Improvement: A dedication to refining processes, learning new methodologies, and enhancing the overall user experience.

• Curiosity & Innovation: Encouraging a mindset of exploration, asking "why," and seeking innovative solutions to user problems.

Collaboration Style:

• Integrated Teams: Working closely within cross-functional product teams, fostering a sense of shared ownership and responsibility.

• Feedback-Oriented: An open culture for giving and receiving constructive feedback on research plans, findings, and presentations.

• Knowledge Sharing: Encouraging the sharing of learnings, best practices, and insights across the design and research community.

📝 Enhancement Note: The values align with a modern, agile, and user-focused design and product development environment. For an operations role, these values translate into how tasks are performed, how teams interact, and how decisions are made, emphasizing efficiency and user impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Methodologies: Learning to effectively choose and apply the right mix of qualitative and quantitative research methods for different project needs.

• Synthesizing Complex Data: Developing the skill to distill large volumes of diverse data into clear, actionable insights for busy stakeholders.

• Stakeholder Management: Effectively communicating research findings and influencing design decisions within a corporate environment.

• Remote Research Nuances: Mastering the techniques and tools for conducting effective research remotely, ensuring participant engagement and data quality.

Learning & Development Opportunities:

• Methodology Mastery: Gaining practical experience with a wide array of UX research techniques.

• Industry Exposure: Understanding the unique challenges and opportunities within the media and entertainment sector.

• Professional Networking: Building connections with experienced professionals in UX, design, and product management.

• Portfolio Building: Creating a strong portfolio that showcases practical skills and impact, essential for future career progression.

📝 Enhancement Note: Challenges are framed from the perspective of an intern developing their skills, with a focus on practical application. Growth opportunities are tied to skill acquisition, industry knowledge, and professional development, all crucial for an operations-focused career path.

💡 Interview Preparation

Strategy Questions:

• "How would you approach understanding user needs for a new streaming feature?" (Focus on methodology selection, participant recruitment, data analysis)

• "Describe a time you had to present complex information to a non-technical audience. How did you ensure they understood?" (Focus on presentation strategy, clarity, and audience adaptation)

Company & Culture Questions:

• "What interests you about Sky and our products/services?" (Demonstrate research into Sky's offerings and express genuine interest)

• "How do you stay updated on the latest trends in UX research and design?" (Showcase your proactive learning and passion)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the problem, your role, the methodology, key findings, and the impact.

• Focus on "Why": Explain the reasoning behind your methodological choices and analytical approaches.

• Visual Aids: Use clear visuals, charts, and examples to illustrate your findings and methodology.

• Be Prepared for Questions: Anticipate questions about your process, challenges, and how you would handle specific scenarios.

• Show Enthusiasm: Convey your passion for understanding users and improving experiences.

📝 Enhancement Note: Interview preparation advice is tailored to an internship role in UX research, emphasizing foundational knowledge, practical application, and communication skills. The questions are designed to assess a candidate's potential and operational understanding relevant to a design studio setting.

📌 Application Steps

To apply for this operations-adjacent internship position:

• Submit your application through the provided link on the Sky careers portal.

• Tailor your Resume: Highlight any relevant coursework, projects, or prior internship experiences related to UX research, design, or data analysis. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest UX research projects. Ensure they clearly demonstrate your understanding of methodologies, your analytical process, and your ability to communicate findings effectively. Focus on projects that show impact or insightful conclusions.

• Prepare for the Interview: Research Sky's products and services. Practice articulating your understanding of UX research principles and be ready to walk through your portfolio projects with confidence.

• Consider a Cover Letter: Briefly express your passion for UX research, your interest in Sky, and why you are a good fit for this internship.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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