Staff Product Designer - Settings & Navigation

📍 Job Overview

Job Title: Staff Product Designer - Settings & Navigation

Company: Jane

Location: Remote (Canada, United States, United Kingdom)

Job Type: Full-Time

Category: Product Design / User Experience (UX) Design

Date Posted: 2026-01-12

Experience Level: 8+ Years (AI analysis suggests 10+ years based on Staff level)

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead the design strategy for Jane's Settings and Navigation areas, directly influencing user adoption and retention through intuitive and user-centric experiences.

• Drive the design process from research and ideation through to high-fidelity mockups and prototypes, ensuring a cohesive and scalable product experience.

• Champion user needs and business objectives by translating complex information architecture and user research insights into actionable design solutions.

• Collaborate closely with cross-functional teams, including Product Management, Engineering, and Marketing, to align on product vision and deliver exceptional user experiences.

• Leverage a deep understanding of modern design tools and methodologies, including AI-supported experiences, to push the boundaries of product innovation.

📝 Enhancement Note: While the core job title is Staff Product Designer, the responsibilities and experience requirements (8+ years, leading research, complex navigation systems, AI design) strongly indicate a senior-level role demanding strategic thinking and ownership typically associated with a Staff or Principal level designation within the Product Design and UX field. The AI analysis of 10+ years reflects this seniority. The focus on "Settings & Navigation" implies a critical area for user onboarding, ongoing customization, and overall product discoverability, making this a high-impact role.

📈 Primary Responsibilities

• Lead the end-to-end design process for the Settings and Navigation domains, encompassing user research, information architecture, wireframing, prototyping, and visual design.

• Conduct and synthesize user research to deeply understand customer needs, pain points, and workflows related to product configuration and navigation.

• Develop and refine information architecture to ensure users can easily find information, customize their experience, and navigate Jane's complex feature set effectively.

• Design intuitive and trustworthy user flows for settings management, data import, onboarding, and user account configuration.

• Collaborate with Product Managers and Engineers to define product requirements, scope features, and ensure design feasibility and successful implementation.

• Advocate for design best practices and a user-centered approach across the organization, influencing product strategy and roadmap decisions.

• Design for and integrate AI capabilities thoughtfully within the navigation and settings experience to enhance user efficiency and provide intelligent support.

• Create clear and compelling design documentation, including user journey maps, wireframes, prototypes, and design specifications, to communicate design intent to stakeholders.

• Mentor and provide design guidance to junior designers, fostering a culture of continuous learning and design excellence.

• Measure the impact of design decisions through A/B testing, user feedback, and analytics, iterating to optimize user experience and achieve business goals.

📝 Enhancement Note: The responsibilities listed are typical for a Staff Product Designer, emphasizing leadership, strategic input, and ownership of complex product areas. The specific mention of "Settings and Navigation" highlights the critical nature of these functions for user adoption, retention, and overall product usability, especially in a SaaS environment like Jane. The inclusion of AI systems suggests a forward-thinking approach to product design.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Product Design Leadership: Proven ability to lead design initiatives for complex product areas, from conception to launch, with a strong portfolio demonstrating this.

• Information Architecture (IA): Deep expertise in structuring and organizing information within complex applications to ensure discoverability and ease of use.

• User Research & Synthesis: Proficiency in planning, conducting, and analyzing various forms of user research (e.g., interviews, usability testing, surveys) to inform design decisions.

• Interaction Design & Prototyping: Advanced skills in creating wireframes, user flows, interactive prototypes, and high-fidelity mockups using modern design tools.

• SaaS & Complex Systems Design: Demonstrated experience designing for sophisticated software-as-a-service platforms, ideally with experience in healthcare or related regulated industries.

• AI-Informed Design: Understanding of AI principles and experience designing user-centered experiences that are thoughtfully integrated with AI capabilities.

• Cross-Functional Collaboration: Excellent ability to work collaboratively with product managers, engineers, researchers, and other stakeholders in an agile environment.

• Communication & Storytelling: Strong verbal and written communication skills, with the ability to articulate design rationale and influence stakeholders through compelling narratives.

Preferred Skills:

• Experience with Navigation Systems: Specific expertise in redesigning or optimizing complex navigation structures and information-heavy products.

• Visual Design & UI Craft: A keen eye for visual design, ensuring high standards of UI aesthetics and brand consistency.

• Design Systems: Experience contributing to or leveraging design systems to ensure consistency and efficiency.

• Agile Development Methodologies: Familiarity with working in agile/scrum environments.

• Data Analysis for Design: Ability to interpret product analytics and user feedback to drive design iterations.

📝 Enhancement Note: The "8+ years" requirement, coupled with the "Staff" title, indicates a need for a senior-level designer with a proven track record of handling complex design challenges and potentially leading design efforts. The emphasis on "complex navigation systems" and "AI systems" are critical differentiators. The note about not meeting every qualification but still applying is a common practice to encourage diverse candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Impact: Showcase projects that clearly articulate the problem, your role, the design process, and measurable outcomes (e.g., improved user satisfaction, reduced error rates, increased feature adoption).

• Complex Navigation/IA Case Studies: Include at least one detailed case study focused on redesigning complex navigation systems or information architecture within a SaaS product. Highlight your approach to information organization, user flows, and discoverability.

• User Research Integration: Provide examples of how user research directly influenced your design decisions and led to tangible product improvements. Detail your research methodologies and how you synthesized findings.

• SaaS & AI Design Examples: Present work from SaaS environments, ideally demonstrating experience with complex user configurations, settings management, or AI-driven features.

• Collaboration & Process: Illustrate your collaborative process with cross-functional teams (PM, Eng) and how you navigated trade-offs and aligned stakeholders.

Process Documentation:

• Workflow Design: Demonstrate your ability to map out and optimize user workflows for complex tasks, such as onboarding, data import, or system configuration.

• Design Rationale: Clearly articulate the "why" behind your design choices, supported by user data, IA principles, and business objectives.

• Iterative Design: Show evidence of iterative design processes, including user testing, feedback loops, and design refinements.

• System Scalability: Highlight designs that consider scalability and future product growth, especially within navigation and settings.

📝 Enhancement Note: For a Staff Product Designer role, the portfolio is paramount. It needs to showcase not just aesthetic skill but strategic thinking, problem-solving capabilities, and the ability to drive significant impact on complex product areas like navigation and settings, particularly within a SaaS context. The emphasis on AI integration is a key differentiator.

💵 Compensation & Benefits

Salary Range: $144,000 - $225,000 USD annually.

• Starting Point: Most new hires are expected to start at the "accomplished" stage, with an annual salary of $171,000 USD.

• Growth Philosophy: Jane emphasizes "paying for growth," meaning compensation will increase as the individual gains experience, develops skills, and contributes meaningfully to the company's mission. Salaries below $171,000 may apply to candidates with strong potential but developing skills. Salaries above this level are typically for existing team members with deep impact and knowledge.

Benefits:

• Comprehensive benefits package (details available via provided link: jane.app/documents/hiring/jane_benefits_overview.pdf).

• Remote work flexibility, allowing employees to work from Canada, the United States, and the United Kingdom.

• Opportunities for professional development and career growth conversations.

• Potential for international work experience (e.g., working from Brazil for a month).

Working Hours: Approximately 40 hours per week.

📝 Enhancement Note: The salary range is substantial and intentionally broad, reflecting Jane's commitment to "paying for growth" and acknowledging different career stages within the "Staff" designation. The clarification that most new hires start at $171,000 provides crucial context for candidates. The remote work flexibility is a significant benefit, with specific geographic limitations noted.

🎯 Team & Company Context

🏢 Company Culture

Industry: SaaS, Healthcare Technology (Clinic Management Software)

Company Size: Over 700 employees (as of the description's context). This indicates a mature, high-growth scale-up environment where processes are established but still evolving, offering opportunities for influence.

Founded: Based in North Vancouver, British Columbia, Canada.

Team Structure:

• The role reports to a Product Design Manager and Group Lead (Lais Celem).

• This is a newly formed "Settings and Navigation" team, suggesting an opportunity to shape team dynamics and processes from the ground up.

Methodology:

• User-Centricity: Deep connection to customer needs, obsession with improving their experience.

• Data-Driven: Decisions informed by user research, analytics, and feedback.

• Agile & Iterative: Moving quickly, communicating openly, solving problems collaboratively, and adapting as they go.

• AI Integration: Embracing AI to work smarter and improve experiences.

• Mission-Driven: Focused on "helping the helpers" (clinics).

Company Website: https://jane.app/

📝 Enhancement Note: Jane appears to be a rapidly growing, mission-driven SaaS company with a strong emphasis on customer impact and a modern, remote-first work culture. The formation of a new team for Settings & Navigation presents a unique opportunity for a Staff Designer to shape direction and processes.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer. This level signifies a senior individual contributor role, expected to operate with significant autonomy, drive strategic initiatives, and influence product direction. It requires deep expertise in specific domains (Settings, Navigation, IA) and the ability to mentor others.

Reporting Structure: Reports to a Product Design Manager/Group Lead. Will work very closely with Product Managers and Engineering Leads for the new Settings & Navigation team.

Operations Impact: High. By improving navigation and settings, this role directly impacts user adoption, retention, operational efficiency for clinics, and overall customer satisfaction. It influences how users interact with the core functionality of Jane, impacting support volume and ease of use.

Growth Opportunities:

• Domain Expertise: Deepen expertise in information architecture, navigation design, and user onboarding/configuration within the healthcare SaaS space.

• Strategic Influence: Shape the product roadmap and design strategy for critical user-facing areas.

• Leadership & Mentorship: Opportunity to lead a new team's design efforts and mentor junior designers.

• AI Design Specialization: Gain hands-on experience designing with and for AI systems in a real-world product context.

• Career Progression: Potential to move into Principal Designer roles, management, or specialized design leadership positions within Jane.

• Cross-Functional Acumen: Enhance skills in stakeholder management, cross-functional alignment, and influencing decision-making.

📝 Enhancement Note: The "Staff" title implies a significant level of autonomy and influence. The new team structure provides a unique ground-floor opportunity. The explicit mention of "paying for growth" and regular career development conversations suggests a structured approach to employee advancement.

🌐 Work Environment

Office Type: Fully Remote. Employees are located across Canada, the US, and the UK. This implies a distributed team culture that relies heavily on asynchronous communication and digital collaboration tools.

Office Location(s): While headquartered in North Vancouver, BC, the role is remote and restricted to Canada, the US, and the UK.

Workspace Context:

• Collaborative Digital Space: Expect a highly collaborative environment mediated through tools like Slack, video conferencing, and shared design platforms.

• Focus on Craft: High bar for craft and care, suggesting an environment that values quality design execution.

• Operations Tools & Technology: Access to modern design and collaboration tools will be essential.

• Team Interaction: Opportunities for interaction through virtual stand-ups, design critiques, and team meetings.

Work Schedule: Standard full-time hours (approx. 40 hours/week), with flexibility inherent in a remote, asynchronous-friendly environment. However, collaboration across time zones will require some synchronous interaction.

📝 Enhancement Note: The remote nature of the role necessitates strong self-management, excellent communication skills, and comfort with digital collaboration tools. The geographical restrictions for remote work are important to note.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely with a recruiter to assess basic qualifications and cultural fit.

• Hiring Manager Interview: Conversation with Lais Celem (Product Design Manager) to discuss experience, approach, and alignment with the role's strategic goals.

• Portfolio Review & Design Exercise: A deep dive into the candidate's portfolio, potentially including a design challenge or a presentation of a past project, focusing on IA, navigation, research, and AI integration.

• Cross-Functional Interviews: Meetings with Product Managers, Engineers, and potentially other designers to assess collaboration skills and technical understanding.

• Final Round: Potentially with senior leadership to discuss strategic impact and long-term vision.

Portfolio Review Tips:

• Highlight Impact: Quantify results wherever possible (e.g., "reduced support tickets by X%", "increased user task completion rate by Y%").

• Showcase IA & Navigation: Dedicate significant time to explaining your approach to structuring complex information and designing intuitive navigation systems. Use visual aids to demonstrate IA diagrams and user flows.

• Detail Research Process: Clearly articulate your user research methods, how you synthesized findings, and how those insights directly shaped your design decisions for settings and navigation.

• Explain AI Integration: If you have relevant experience, clearly explain how you approached designing trustworthy and human-centered AI-supported features.

• Demonstrate Collaboration: Be prepared to discuss how you worked with PMs and Engineers, how you handled feedback, and how you aligned stakeholders.

• Tell a Story: Structure your portfolio presentation as a narrative – problem, your role, process, solution, and impact.

Challenge Preparation:

• Information Architecture Exercises: Be ready to tackle problems related to organizing information and designing navigation for a complex product. Practice creating sitemaps or user flows on the spot.

• User Research Scenarios: Prepare to discuss how you would approach researching user needs for settings and navigation features.

• Design Critique: Be prepared to give and receive constructive feedback on design concepts.

• Company Research: Understand Jane's mission, product, target audience (clinics), and recent developments.

📝 Enhancement Note: The application process for a Staff-level role typically involves multiple stages and a deep dive into the candidate's strategic thinking and execution capabilities. The portfolio is critical and needs to specifically address the core requirements of IA, navigation, user research, and AI.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Likely the primary tool for wireframing, prototyping, and high-fidelity design. Fluency is expected.

• Sketch: May also be used, especially if integrating with existing design systems or workflows.

• Adobe Creative Suite (Illustrator, Photoshop): For asset creation or specific visual design tasks.

Prototyping & Collaboration Tools:

• InVision / Marvel / ProtoPie: For advanced prototyping and user testing.

• Miro / Mural: For collaborative whiteboarding, brainstorming, and information architecture mapping.

• Jira / Asana / Trello: For project management and tracking design tasks within an agile workflow.

User Research & Analytics Tools:

• UserTesting.com / Lookback: For remote usability testing and user feedback collection.

• Optimal Workshop / Maze: For information architecture testing and usability analysis.

• Google Analytics / Mixpanel / Amplitude: For analyzing user behavior and product metrics.

Communication & Documentation:

• Slack: Primary tool for team communication and collaboration.

• Zoom / Google Meet: For video conferencing and team meetings.

• Confluence / Google Docs: For documentation, design specifications, and knowledge sharing.

CRM & Automation (Indirect Relevance):

• Salesforce / HubSpot: While not a direct design tool, understanding CRM principles and how they integrate with user-facing features can be beneficial for context.

• Marketing Automation Platforms: Understanding how marketing and customer success teams use data can inform design.

📝 Enhancement Note: Proficiency with modern, collaborative design tools like Figma is essential. Experience with tools for information architecture mapping, user research, and analytics will be highly valued for this role, which requires a data-informed and research-driven approach.

👥 Team Culture & Values

Operations Values:

• Help the Helpers: A core mission-driven value, emphasizing empathy and a focus on supporting clinic operations.

• Craft & Care: High standards for quality in design execution and attention to detail.

• Adaptability & Learning Agility: Embracing change, learning quickly, and remaining resilient in a fast-paced environment.

• Humility & Openness: Willingness to admit what's not known, listen, and learn from others.

• Data-Driven Decision Making: Grounding choices in user research and product analytics.

• Efficiency & Optimization: Seeking ways to improve systems and user experiences.

Collaboration Style:

• Cross-functional Integration: Close partnerships with Product Management and Engineering are critical for success.

• Open Communication: Encouraged at all levels, with a focus on transparency and sharing knowledge.

• Iterative Feedback: A culture that embraces continuous feedback loops for design and product development.

• Storytelling for Alignment: Using narrative to bring stakeholders along and communicate the vision behind design decisions.

📝 Enhancement Note: The company culture emphasizes a strong mission, high quality, continuous learning, and collaborative problem-solving. The "Staff" role will need to embody these values and influence others through their approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Effectively organizing and designing intuitive navigation and settings for a feature-rich SaaS product.

• Balancing User Needs & Business Goals: Synthesizing diverse stakeholder requirements and user feedback into a cohesive experience.

• AI Integration Nuance: Designing trustworthy and valuable AI-powered features that enhance, rather than complicate, the user experience.

• Remote Collaboration Dynamics: Maintaining strong team cohesion and effective communication across distributed teams and time zones.

• Establishing New Team Processes: As a new team, defining best practices, workflows, and team norms will be an initial challenge.

Learning & Development Opportunities:

• Deepen SaaS UX Expertise: Gain specialized knowledge in designing for clinic management software and its unique user needs.

• Master Information Architecture: Become a go-to expert in structuring complex information for user discoverability.

• AI Design Best Practices: Develop practical expertise in designing user-centered AI experiences.

• Strategic Product Influence: Grow in ability to influence product strategy and roadmap through design leadership.

• Mentorship & Leadership: Opportunity to guide and develop other designers.

📝 Enhancement Note: The challenges are typical for a senior role in a growing company, especially in a new team. The growth opportunities are significant, offering a clear path for career advancement and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you redesigned a complex navigation system. What was your process, what were the key challenges, and what was the outcome?" (Focus on IA, research, and impact)

• "How do you approach designing for AI features to ensure user trust and value?" (Focus on human-centered AI principles)

• "Walk us through a situation where you had to align multiple stakeholders with differing opinions on a design direction. How did you use storytelling or data?" (Focus on communication and influence)

Company & Culture Questions:

• "How does Jane's mission to 'help the helpers' resonate with your design philosophy?" (Focus on empathy and mission alignment)

• "How do you approach working in a fully remote, asynchronous environment?" (Focus on collaboration and self-management)

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of Jane and the specific problem space (Settings &

Navigation).

• Case Study Deep Dive: Select 1-2 projects that best showcase your IA, navigation design, user research, and problem-solving skills. For each:

  • Context: Clearly define the problem statement and business/user goals.
  • Your Role: Specify your contributions, especially leadership and strategic input.
  • Process: Detail your research methods, IA approach, wireframing, prototyping, and iteration steps. Use visuals generously.
  • Solution: Show final designs and explain the rationale.
  • Impact: Quantify results and discuss lessons learned.

• AI Integration (if applicable): Be ready to discuss any AI-related aspects of your work, focusing on user experience and trust.

• Q&A Readiness: Anticipate questions about your design process, decision-making, collaboration, and how you handle ambiguity.

Challenge Preparation:

• Practice articulating your design process concisely.

• Be prepared for a whiteboard session or a collaborative design exercise focusing on information architecture or user flow design for a given scenario.

• Think about how you would approach understanding the needs of clinic staff using Jane.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating strategic thinking, deep understanding of information architecture, user research methodologies, and the ability to lead design for complex, foundational product areas. The ability to articulate the "why" behind design decisions is paramount.

📌 Application Steps

To apply for this Staff Product Designer position:

• Submit Your Application: Complete the application through the provided link on Ashby.

• Curate Your Portfolio: Ensure your portfolio prominently features case studies demonstrating your expertise in information architecture, complex navigation design, user research, and ideally, experience with SaaS products or AI-driven features. Quantify your impact.

• Tailor Your Resume: Highlight keywords related to Product Design, UX, Information Architecture, User Research, SaaS, AI, team collaboration, and leadership. Emphasize quantifiable achievements and years of relevant experience.

• Prepare Your Narrative: Be ready to articulate your design philosophy, your approach to problem-solving, and why you are a strong fit for Jane's mission and culture. Practice presenting your portfolio and answering strategy-focused interview questions.

• Research Jane: Thoroughly understand Jane's product, target market (clinics), mission ("help the helpers"), company values, and recent news. This will enable you to ask insightful questions and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.