Staff Product Designer, Care & Clinical Workflows

📍 Job Overview

Job Title: Staff Product Designer, Care & Clinical Workflows

Company: Included Health

Location: Remote

Job Type: Full-Time

Category: Product Design / Operations Strategy

Date Posted: March 27, 2026

Experience Level: 8+ Years (with 3+ years in enterprise/internal tools)

Remote Status: Remote Solely (United States)

🚀 Role Summary

• Drive the product vision and long-term strategy for internal clinical tooling platforms, focusing on enhancing care delivery and operational scale.

• Influence the product roadmap by partnering with Product, Engineering, and Clinical leadership to define strategic initiatives for optimizing internal operations.

• Define and track critical KPIs and OKRs related to clinical efficiency, workflow throughput, and patient outcome improvement.

• Simplify complex and ambiguous operational challenges into actionable, human-centered design strategies for internal users.

• Champion design excellence and ensure a seamless, cohesive, and compliant internal user experience across all care and clinical workflows.

📝 Enhancement Note: While the title is "Product Designer," the core responsibilities and focus on internal systems, clinical workflows, operational optimization, and strategic leadership strongly indicate a role deeply embedded within the operational backbone of the company. This role requires a blend of design thinking and operations strategy, with a significant emphasis on improving internal processes and efficiency, making it highly relevant to operations professionals seeking to leverage design skills for GTM and operational impact.

📈 Primary Responsibilities

• Define and champion a bold, multi-quarter vision for the internal clinical tooling platform, ensuring alignment with Included Health's mission of delivering high-quality, scalable care.

• Actively partner with Product, Engineering, and Clinical leadership to define the 6-12 month product roadmap, contributing transformative ideas that set the strategic direction for optimizing internal operations.

• Partner with Data Science and Product Management to define and track critical Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) related to clinical efficiency, workflow throughput, and patient outcome improvement, ensuring design efforts advance organizational goals.

• Take ownership of highly complex, ambiguous operational challenges and break them down into clear, actionable design strategies, creating tangible solutions from abstract needs.

• Leverage expertise in UX design, service design, and systems design to deliver design that meets or exceeds the company's quality bar, while also elevating the work of those around you.

• Ensure a seamless, cohesive, and compliant internal user experience across all related care and clinical workflows, taking full accountability for the product experience.

• Design and establish modular components and frameworks that empower clinical leadership to rapidly define, experiment with, and deploy new patient-facing and internal care protocols without requiring engineering resources.

📝 Enhancement Note: The responsibilities highlight a deep integration with operational metrics (KPIs, OKRs), workflow optimization, and enabling internal teams to drive efficiency. This goes beyond traditional product design and requires a strategic understanding of operational levers that impact patient outcomes and scalability, aligning with the goals of Sales Operations, Revenue Operations, and GTM Strategy roles.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is typically expected for a Staff level role. Equivalent practical experience will also be considered.

Experience:

• 8+ years of experience as a Product Designer.

• Significant tenure (3+ years) focused on enterprise software, internal tools, or complex B2B/B2C service delivery platforms.

• Proven experience designing for complex ecosystems and service blueprints, optimizing human-system interaction within strict operational and regulatory constraints.

• Demonstrated ability to operate with exceptional autonomy and lead strategic initiatives from concept to delivery in ambiguous environments.

Required Skills:

• Systemic Thinking & Service Design: Deep experience in designing complex systems, service blueprints, and understanding interconnected workflows.

• UX/UI Design Expertise: Proficiency in user-centered design principles, wireframing, prototyping, and creating high-fidelity designs for complex applications.

• Strategic Product Vision: Ability to define and articulate a long-term product strategy, especially for internal tools and operational platforms.

• Cross-Functional Collaboration: Proven ability to partner effectively with Product Management, Engineering, Data Science, and Clinical teams.

• Data-Driven Design: Experience defining and utilizing KPIs and OKRs to measure design impact and drive improvements.

• Problem Simplification: Aptitude for breaking down highly complex and ambiguous problems into clear, actionable design solutions.

• Executive Communication & Influence: Strong storytelling and presentation skills to influence senior leadership and drive strategic alignment.

• Enterprise Software Design: Experience designing for internal users, operational efficiency, and complex business processes.

Preferred Skills:

• Healthcare Domain Literacy: Direct experience in healthcare, clinical workflow design, or understanding of regulated industries.

• Workflow Automation Design: Experience designing tools or systems that enable users to automate or streamline complex processes.

• Design System Development: Experience creating and maintaining design systems or modular component frameworks for internal tools.

• Agile/Scrum Methodologies: Familiarity with agile development processes and working within iterative product development cycles.

📝 Enhancement Note: The emphasis on "enterprise software, internal tools, or complex B2B/B2C service delivery platforms," "systemic thinking," "service blueprints," and "optimizing human-system interaction within strict operational and regulatory constraints" strongly suggests a need for candidates who can think like an operations strategist. The ability to influence roadmaps and define KPIs/OKRs for operational efficiency further bridges the gap between design and operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies on Complex Systems: Showcase 2-3 significant projects where you designed complex internal systems, enterprise software, or B2B/B2C service delivery platforms. Focus on the problem's complexity, your strategic approach, and the impact.

• Workflow Optimization Examples: Include examples demonstrating how your designs improved efficiency, reduced manual effort, or streamlined complex operational processes for internal users. Quantify impact where possible.

• Systems Design & Service Blueprints: Present projects that illustrate your ability to map out entire systems, understand interdependencies, and design cohesive end-to-end user experiences, especially within regulated environments.

• Strategic Vision & Influence: Highlight instances where you defined a long-term product vision, influenced a roadmap, or advocated for design-led strategic initiatives to senior leadership.

• Data-Driven Impact: Demonstrate how you used data (KPIs, OKRs, user feedback) to inform your design decisions and measure the success of your solutions.

Process Documentation:

• Problem Framing: Clearly articulate the complex operational or clinical problem you addressed, including the context, constraints, and user needs.

• Design Process & Rationale: Detail your design process, from research and ideation to prototyping and iteration, with clear justification for key design decisions.

• Solution Architecture: Illustrate the system's architecture or workflow flow, showing how different components interact to achieve the desired outcomes.

• Outcome Measurement: Present the results achieved, using quantitative data (e.g., improved efficiency, reduced error rates, increased throughput) and qualitative feedback to demonstrate impact.

📝 Enhancement Note: For a role like this, the portfolio is paramount. Candidates should emphasize projects that showcase their ability to think systematically, optimize complex workflows, and drive measurable operational improvements, mirroring the core work of operations professionals. Demonstrating an understanding of how design impacts scalability and efficiency in a regulated environment (like healthcare) will be crucial.

💵 Compensation & Benefits

Salary Range:

• Zone A: $149,450 - $211,100 USD per year

• Zone B: $164,395 - $232,210 USD per year

• Zone C: $179,340 - $253,320 USD per year

• Zone D: $194,285 - $274,430 USD per year

📝 Enhancement Note: The salary ranges are provided by the company and vary by geographic zone. These figures are competitive for a Staff Product Designer role, especially in the tech and healthcare sectors. The wide ranges suggest flexibility based on candidate experience, specific skill alignment, and the designated compensation zone.

Benefits:

• Equity: Stock options or grants, providing potential for long-term financial growth.

• Performance-Based Bonus: Eligible for an annual bonus, with details to be discussed during the interview process, indicating a focus on outcome-driven performance.

• 401(k) Savings Plan: Through Fidelity, with potential company matching (details usually provided during onboarding).

• Comprehensive Health Coverage: Medical, vision, and dental plans with multiple options, including disability insurance.

• Included Health Telemedicine & Navigation: Free access to the company's own suite of virtual care and health navigation services for employees and dependents.

• Generous Paid Time Off (PTO) & Discretionary Time Off (DTO): Flexible time off policies to promote work-life balance.

• Paid Parental Leave: 12 weeks of 100% paid leave for new parents.

• Fertility and Family Building Benefit: Up to $25,000 for fertility and family-building expenses.

• Compassionate Leave: Paid leave for employees experiencing pregnancy loss, surrogacy, adoption, or fertility treatment failures.

• Paid Holidays: 11 paid holidays plus one floating paid holiday.

• Work-From-Home Reimbursement: Support for setting up an effective home office, promoting remote productivity.

• Paid Volunteer Time Off (VTO): 24 hours per year to volunteer with charitable organizations.

Working Hours:

• Approximately 40 hours per week, typical for a full-time role. Given the remote and flexible nature, specific daily hours can be managed to accommodate team collaboration and personal needs, as long as core responsibilities are met.

📝 Enhancement Note: The benefits package is robust and employee-centric, reflecting a commitment to well-being and work-life balance, which is often a key factor for professionals in demanding roles like operations and design. The inclusion of performance-based bonuses and equity aligns with roles focused on driving significant business impact.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Digital Health. Included Health operates at the intersection of healthcare services and technology, aiming to integrate virtual care and navigation to improve patient access and outcomes.

Company Size: The company likely falls into the mid-to-large enterprise category, given its mission and the structure of its offerings. (Based on typical industry players, likely 500-5000+ employees).

Founded: Included Health was formed through the merger of Grand Rounds and Doctor On Demand in 2021, building on established foundations in healthcare navigation and virtual care. This suggests a culture that balances innovation with established operational rigor.

Team Structure:

• Product & Design: This role sits within the Product Design team, which is likely structured to support various product lines and strategic initiatives.

• Cross-Functional Partnership: The Staff Product Designer will work closely with Product Management, Engineering, Data Science, Clinical Operations, and potentially Marketing/Sales teams to ensure cohesive strategy and execution.

• Reporting: Likely reports to a Director or VP of Product Design, with a dotted line to Product leadership for strategic initiatives.

Methodology:

• Human-Centered Design: A core philosophy, applied to both member and internal user experiences.

• Data-Driven Decision Making: Emphasis on using KPIs, OKRs, and analytics to inform product strategy and measure success.

• Agile Development: Likely operates within agile frameworks to enable rapid iteration and deployment of features.

• Systems Thinking: A critical approach for designing integrated platforms and complex workflows.

Company Website: https://includedhealth.com/

📝 Enhancement Note: The company's focus on integrated virtual care and navigation, combined with its recent formation through a merger, suggests a dynamic environment. For operations professionals, this means opportunities to shape processes and systems in a growing organization, with a strong emphasis on data and user experience to drive efficiency and quality in healthcare delivery.

📈 Career & Growth Analysis

Operations Career Level: This is a highly senior individual contributor role (Staff level), equivalent to a senior or lead position in operations. It signifies a strategic influence on product direction and operational improvement, often with a focus on scaling processes and systems.

Reporting Structure: The role reports to a design leadership figure but has significant influence across Product, Engineering, and Clinical operations. This dotted-line influence is common in senior roles that bridge functional areas.

Operations Impact: The role's primary impact is on internal operational efficiency, clinical effectiveness, and ultimately, patient outcomes. By designing better internal tools, this role directly enables care teams to operate more effectively, at scale, and with higher quality, which translates to better member experiences and potentially improved financial performance for the company.

Growth Opportunities:

• Leadership in Design Strategy: Potential to become a recognized leader in designing complex operational systems within Included Health, influencing the long-term direction of internal tooling.

• Mentorship and Team Development: Opportunity to mentor junior designers and contribute to the growth of the design practice, potentially leading design initiatives.

• Cross-Functional Leadership: Further develop skills in influencing and collaborating with senior leaders across Product, Engineering, and Clinical operations.

• Specialization: Deepen expertise in healthcare workflows, service design, or systems design within a rapidly evolving industry.

• Potential Transition to Product Management or Operations Strategy: The strategic nature of the role and its focus on operational outcomes could provide a pathway to roles with more direct product management or operational strategy responsibilities.

📝 Enhancement Note: For individuals with a strong operations background, this role offers a unique opportunity to apply their strategic thinking and process optimization skills within a design framework. The "Staff" designation implies a significant level of autonomy and influence, akin to a senior operations manager or strategist.

🌐 Work Environment

Office Type: Remote-first culture. This indicates a distributed workforce where in-person meetings are minimal, and collaboration is primarily conducted through digital tools.

Office Location(s): While the role is remote, the salary bands are tied to specific geographic zones within the US, suggesting that while employees can work from anywhere within their designated zone, location still plays a role in compensation.

Workspace Context:

• Digital Collaboration: Expect extensive use of tools like Slack, Zoom, Figma, Miro, and project management software for communication, design collaboration, and workflow management.

• Focus on Asynchronous Communication: A remote-first environment often relies on clear documentation and asynchronous communication to accommodate different time zones and work schedules.

• Empowerment and Autonomy: The environment likely values self-starters who can manage their time effectively and drive initiatives independently.

• Emphasis on Design Excellence: The culture likely fosters a high bar for design quality and encourages constructive feedback.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week). Flexibility is implied with a remote-first setup, allowing individuals to manage their schedules effectively, provided they meet core responsibilities and collaborate during key overlapping hours.

📝 Enhancement Note: A remote-first environment requires strong self-discipline, excellent communication skills, and proficiency with digital collaboration tools. For operations professionals accustomed to structured office environments, this transition requires adapting to new ways of communicating and managing workflows.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, assessing alignment with the core requirements.

• Portfolio Presentation & Design Challenge: Expect a session where you present your portfolio, showcasing relevant case studies. This may be followed by a design challenge, either take-home or live, focused on a complex workflow or system design problem.

• Cross-Functional Interviews: Interviews with Product Managers, Engineering Leads, and potentially Clinical Operations stakeholders to assess collaboration, strategic thinking, and domain understanding.

• Executive/Leadership Interview: A final interview with senior leadership (e.g., VP of Product, Chief Product Officer) to evaluate strategic vision, influence, and cultural fit.

Portfolio Review Tips:

• Prioritize Relevance: Select case studies that most closely align with designing complex internal systems, optimizing workflows, and demonstrating strategic impact. Healthcare or regulated industry experience is a strong plus.

• Quantify Impact: For each project, clearly articulate the problem, your solution, and the measurable outcomes (e.g., efficiency gains, cost savings, improved user satisfaction, increased throughput). Use specific numbers and KPIs.

• Showcase Systems Thinking: Illustrate your ability to design end-to-end solutions, not just isolated features. Service blueprints, system diagrams, and workflow maps are valuable.

• Tell a Story: Structure your case studies with a clear narrative: the challenge, your approach, the execution, and the results. Explain your decision-making process and rationale.

• Highlight Autonomy and Influence: Demonstrate instances where you took initiative, led projects, and successfully influenced stakeholders or product direction.

• Prepare for Questions on Ambiguity: Be ready to discuss how you approach highly ambiguous problems and define clarity from abstract needs.

Challenge Preparation:

• Focus on Process: If a design challenge is given, focus on your approach to understanding the problem, identifying constraints, user needs, and proposing a well-reasoned solution, rather than just the final UI.

• Think Systemically: Consider the broader impact of your solution on the existing workflows, systems, and stakeholders.

• Communicate Your Thinking: Articulate your thought process clearly and concisely, explaining your assumptions and trade-offs.

• Demonstrate Domain Awareness: If the challenge is healthcare-related, show an understanding of clinical workflows, patient safety, and regulatory considerations.

📝 Enhancement Note: Operations professionals can leverage their experience in process mapping, efficiency analysis, and data-driven problem-solving to excel in this design role. Highlighting past successes in optimizing internal processes, implementing new systems, and measuring their impact will be key to impressing the hiring team.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable for collaborative design), Sketch, Adobe Creative Suite, InVision, Axure RP, or similar.

• Prototyping & User Testing: Tools like Maze, UserTesting.com, or built-in prototyping features in design software.

• Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Workspace (Docs, Sheets, Slides).

• Project Management: Jira, Asana, Trello, Monday.com, or similar tools used for tracking design tasks and sprints.

Analytics & Reporting:

• Data Visualization: Tableau, Power BI, Looker, or internal BI tools for understanding user behavior and impact metrics.

• Product Analytics: Amplitude, Mixpanel, Google Analytics (though less common for internal tools), or custom event tracking.

• KPI/OKR Tracking Tools: Proficiency in tools or spreadsheets used to monitor and report on key performance indicators.

CRM & Automation:

• While not the primary focus, an understanding of how internal tools integrate with or support CRM systems (e.g., Salesforce for sales operations) or other business automation platforms would be beneficial.

📝 Enhancement Note: While the role is design-focused, a strong understanding of the tools used in operations and analytics will be a significant advantage. Familiarity with how design decisions impact data collection, reporting, and ultimately, operational efficiency is crucial.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: A fundamental value in healthcare, ensuring all internal processes and tools ultimately serve to improve patient care and outcomes.

• Data-Driven Excellence: Decisions are informed by data, and outcomes are measured rigorously to ensure effectiveness and efficiency.

• Collaboration & Transparency: Working effectively across teams, sharing insights, and fostering an open environment for feedback and improvement.

• Innovation & Continuous Improvement: A drive to constantly seek better ways of working, leveraging technology and design to optimize processes.

• Integrity & Compliance: Adherence to strict regulatory and ethical standards inherent in the healthcare industry.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where design is not a silo but an integrated part of product development, working hand-in-hand with engineering, product management, and clinical teams.

• Feedback-Rich Environment: A culture that encourages constructive feedback on designs and processes to drive continuous improvement.

• Empowered Team Members: Individuals are encouraged to take ownership, propose solutions, and contribute strategically.

📝 Enhancement Note: The emphasis on patient-centricity, data-driven decisions, and continuous improvement aligns perfectly with the core tenets of effective operations management. Professionals accustomed to these principles will find the company culture familiar and conducive to their operational mindset.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs vs. System Constraints: Designing intuitive and efficient internal tools while adhering to strict healthcare regulations, complex clinical logic, and existing operational frameworks.

• Driving Adoption of New Tools/Workflows: Successfully introducing new systems and processes to internal teams who may be resistant to change, requiring strong change management and communication.

• Measuring Impact in Complex Systems: Quantifying the ROI of design initiatives within intricate healthcare workflows where many variables influence outcomes.

• Scaling Internal Tools: Designing flexible and modular systems that can adapt to the company's growth and evolving clinical needs.

Learning & Development Opportunities:

• Deep Dive into Healthcare Operations: Gain in-depth knowledge of clinical workflows, healthcare regulations, and the operational challenges of a rapidly growing digital health company.

• Strategic Influence & Leadership: Develop skills in influencing product strategy and leading cross-functional initiatives at a senior level.

• Advanced Systems Design: Hone expertise in designing complex, interconnected systems and service blueprints.

• Mentorship: Opportunities to learn from and mentor other designers and operations professionals.

• Industry Conferences & Training: Potential for participation in design, healthcare, or operations-focused conferences and training programs.

📝 Enhancement Note: The challenges presented are common in operational environments, particularly in regulated industries. This role offers a unique opportunity to apply operational problem-solving skills within a design context, leading to significant professional growth in both areas.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex internal system or tool. What was the problem, your approach, and the impact on operational efficiency or user productivity?" (Prepare a detailed case study focusing on workflow optimization and measurable results.)

• "How would you approach defining a long-term vision for a clinical tooling platform that needs to support both immediate care needs and future scalability?" (Focus on strategic planning, user research, and aligning with business objectives.)

• "Given a highly ambiguous operational challenge in a clinical setting, what are your first steps to bring clarity and define a design strategy?" (Emphasize your process for research, stakeholder engagement, and problem decomposition.)

Company & Culture Questions:

• "What do you know about Included Health's mission and how your role as a Staff Product Designer contributes to it?" (Research the company’s mission, values, and recent news.)

• "How do you ensure a cohesive and compliant user experience across multiple interconnected systems or workflows?" (Discuss your experience with design systems, pattern libraries, and cross-functional alignment.)

Portfolio Presentation Strategy:

• "Walk us through a project where your design directly led to significant operational improvements." (Choose a case study that best demonstrates your operations-centric design thinking.)

• "How did you collaborate with engineering and clinical teams on this project? What were the key challenges and how did you overcome them?" (Highlight your cross-functional communication and problem-solving skills.)

• "What was the most significant metric you influenced with this design, and how did you track it?" (Be prepared to discuss data and ROI.)

• "If you were to redesign this system today, what would you do differently, and why?" (Showcase your ability to reflect and iterate.)

📝 Enhancement Note: Candidates with operations backgrounds should frame their experience using operations terminology where appropriate (e.g., "process optimization," "workflow automation," "efficiency gains," "scalability," "ROI"). Demonstrating an understanding of how design impacts operational metrics will be key.

📌 Application Steps

To apply for this operations-aligned design position:

• Submit your application through the provided job link on jobs.lever.co.

• Tailor your resume: Highlight experience in enterprise software, internal tools, complex workflows, and any relevant healthcare or regulated industry experience. Quantify achievements related to efficiency, process improvement, or user productivity.

• Curate your portfolio: Select 2-3 strong case studies that showcase your ability to design complex systems, optimize operational workflows, and demonstrate measurable impact. Ensure clear articulation of problem, process, and results.

• Prepare your narrative: Be ready to clearly articulate your experience with systemic thinking, driving product vision, influencing stakeholders, and defining success metrics for operational improvements.

• Research Included Health: Understand their mission, values, and the healthcare landscape they operate in. Consider how your skills can directly contribute to their goals of improving care and operational scale.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.