Sr. UX Designer

📍 Job Overview

Job Title: Sr. UX Designer

Company: FSAStore.com

Location: United States

Job Type: Full-time

Category: User Experience Design / Product Design

Date Posted: 2026-04-27T20:18:53

Experience Level: 5-10 years

Remote Status: Fully Remote

🚀 Role Summary

• Drive end-to-end user experience design for digital health and e-commerce platforms, encompassing research, wireframing, prototyping, and UI design.

• Optimize customer journeys and internal user experiences across Content Management Systems (CMS), Marketing Technology (MarTech), and operational platforms.

• Lead user research initiatives, including interviews and usability testing, to translate customer insights into actionable design improvements.

• Build, maintain, and extend the company's design system, ensuring scalability and consistency across products through components, patterns, and tokens.

• Collaborate closely with Product Management, Engineering, and other cross-functional teams to deliver iterative design solutions within an Agile/Scrum framework.

📝 Enhancement Note: This role is positioned as a Senior Individual Contributor (IC) within a fast-paced environment, requiring strong judgment, adaptability, and a "scrappy mindset." The emphasis on "end-to-end ownership" and "context switching" suggests a dynamic role where the designer must be comfortable managing multiple priorities and rapidly iterating on solutions.

📈 Primary Responsibilities

• Lead the comprehensive design process from initial user research and discovery through to wireframing, prototyping, and the creation of high-fidelity user interfaces.

• Design and continuously optimize user experiences for both external e-commerce customers and internal operational users, focusing on platforms such as CMS, MarTech, and other operational tools.

• Plan, execute, and analyze user research studies, including user interviews and usability testing, to identify pain points and user behaviors that inform design decisions.

• Develop, maintain, and expand the company's design system, contributing reusable components, patterns, and design tokens to ensure scalable and consistent user interfaces.

• Partner with stakeholders to validate designs through structured User Acceptance Testing (UAT), ensuring alignment with customer needs and business objectives.

• Foster strong collaborative relationships with product managers, engineers, and other cross-functional partners, effectively communicating design decisions and advocating for user needs.

• Ensure brand integrity and consistency across all digital platforms while actively seeking opportunities for thoughtful innovation in visual identity and user interaction.

• Actively participate in Agile/Scrum development workflows, prioritizing design tasks effectively and delivering iterative improvements sprint over sprint.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and hands-on execution. The requirement to design for both customer-facing e-commerce and internal operational platforms, alongside the explicit mention of MarTech and CMS systems, indicates a need for a versatile designer familiar with complex digital ecosystems. The emphasis on UAT and Agile support underscores the importance of iterative design and close collaboration with development.

🎓 Skills & Qualifications

Education: While specific educational requirements are not detailed, a Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience, is typically expected for a Senior UX Designer role.

Experience: A minimum of 5 years of experience in UX/UI design is required, with a strong emphasis on end-to-end design execution demonstrated through a robust portfolio and case studies.

Required Skills:

• Proven experience in e-commerce design and optimization.

• Demonstrated ability to make sound judgments on balancing perfection with the need to ship and iterate quickly.

• Deep understanding of core UX principles, including journey mapping, conversion optimization, and responsive design methodologies.

• Strong command of Figma, including proficiency with components, variants, auto layout, and design tokens.

• Hands-on experience in building or significantly contributing to a production-ready design system.

• Experience designing for Content Management Systems (CMS) such as WordPress, Contentful, Builder.io, Fastr, or similar platforms.

• Familiarity with Marketing Technology (MarTech) systems and their design implications.

• Knowledge of accessibility standards (WCAG) and inclusive design practices.

• Experience leveraging A/B testing tools and making data-informed design decisions.

• Proficiency with project management tools, including Jira or Monday.

• Experience with digital health services or telehealth platforms.

• Hands-on experience with CSS, Sass, or CSS Variables for understanding front-end implementation.

• Familiarity with design tokenization principles for seamless design-to-development integration.

Preferred Skills:

• Experience with user research methodologies beyond basic usability testing.

• Familiarity with front-end development concepts and how designs translate into code.

• Understanding of SEO best practices as they relate to UX and content strategy.

📝 Enhancement Note: The extensive list of required skills, particularly those related to specific tools (Figma, Jira, Storybook) and platforms (CMS, MarTech), indicates a highly specific technical and practical requirement for this role. The emphasis on e-commerce, digital health, and a "scrappy mindset" suggests the ideal candidate will be adaptable and results-oriented in a dynamic business environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/UI design work, including research, wireframes, prototypes, and final UI designs.

• Specific case studies demonstrating experience in e-commerce environments, highlighting problem-solving and design decision-making processes.

• Examples of contributions to or creation of design systems, including component libraries, style guides, and pattern documentation.

• Demonstrations of how user research and data (e.g., A/B testing results) informed design solutions and led to measurable improvements.

Process Documentation:

• Case studies should clearly articulate the design process followed, from problem definition to solution implementation and iteration.

• Showcase an understanding of agile development processes and how design integrates seamlessly within sprint cycles.

• Demonstrate how design systems and tokens were utilized to ensure consistency and efficiency in design and development handoffs.

• Highlight the use of Figma's advanced features (components, variants, auto layout) and the rationale behind design decisions.

📝 Enhancement Note: The requirement for a strong portfolio with specific case studies is paramount. Candidates must be prepared to detail their process, demonstrate their proficiency with design systems, and articulate how their work has driven user engagement and business outcomes, particularly within the e-commerce and digital health sectors.

💵 Compensation & Benefits

Salary Range: $90,000 - $130,000 USD per year.

Benefits:

• Discretionary Annual Bonus Eligibility: Up to 10% of base salary.

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans.

• Retirement Savings: 401K with a company match.

• Flexible Spending Accounts: Dependent Care, FSA, and HSA accounts available.

• Paid Time Off: Paid Parental & Bonding Leave, Flexible PTO, and office closure on all major holidays.

• Wellness & Connectivity: Monthly wellness and internet reimbursements.

• Professional Development: Support for certifications, leadership coaching, and ongoing learning opportunities.

• Mental Health Support: Access to mental health resources.

Working Hours: Standard full-time hours (approximately 40 hours per week), with flexibility. The role requires the ability to work EST hours due to the remote nature within the United States.

📝 Enhancement Note: The salary range provided is a strong indicator of the expected experience level and responsibilities. The benefits package is robust, offering comprehensive health, retirement, and work-life balance support, with a notable emphasis on professional development and wellness, aligning with a modern remote work environment. The requirement to work EST hours is crucial for candidates applying from different time zones.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health-E Commerce (FSAStore.com operates within the e-commerce sector, specifically focusing on health and wellness products, often related to Flexible Spending Accounts). This industry requires a blend of consumer-focused user experience and operational efficiency.

Company Size: While not explicitly stated, the job is posted on Greenhouse, a common platform for mid-sized to larger tech-enabled companies. The need for a Senior UX Designer and a Director of User and Experience Design suggests a team size that can support specialized roles.

Founded: FSAStore.com is a well-established e-commerce platform. Its longevity in the market implies a need for continuous innovation and adaptation to maintain competitiveness.

Team Structure:

• The Senior UX Designer reports directly to the Director of User and Experience Design, indicating a clear reporting line within a dedicated design function.

• The role is described as "cross-functional," implying close collaboration with product managers, engineers, marketing, and operations teams.

Methodology:

• Emphasis on a "scrappy mindset" and "shipping, learning, and iterating" suggests an agile and results-driven approach.

• Design decisions are expected to be data-informed, leveraging user research and A/B testing.

• Design systems are a core component, ensuring scalability and consistency across the product suite.

• Collaboration is key, with a focus on clear communication and advocacy for the user without impeding team velocity.

Company Website: https://www.fsastore.com/

📝 Enhancement Note: FSAStore.com's focus on health e-commerce suggests a user base that values clarity, trust, and ease of use, particularly when dealing with health-related products and spending accounts. The company culture appears to value speed, adaptability, and data-driven decision-making, essential for navigating the competitive e-commerce landscape.

📈 Career & Growth Analysis

Operations Career Level: This role is designated as "Sr. UX Designer," placing it at a senior individual contributor level. It requires significant autonomy, end-to-end ownership of design projects, and the ability to mentor or guide less experienced designers implicitly through example and collaboration. The scope includes shaping customer experiences and internal operational efficiency through design.

Reporting Structure: The Senior UX Designer reports directly to the Director of User and Experience Design. This provides a clear path for mentorship, feedback, and strategic alignment within the design department. Collaboration will extend across product, engineering, and marketing teams.

Operations Impact: The role has a direct impact on customer engagement, conversion rates, and user satisfaction within the e-commerce platform. By optimizing user journeys and internal workflows, the designer contributes to operational efficiency, reduces support costs, and enhances the overall brand perception. The ability to design for both customer-facing and internal platforms means the impact spans revenue generation and internal productivity.

Growth Opportunities:

• Specialization: Deepen expertise in e-commerce UX, digital health design, or design systems, potentially leading to Principal or Lead Designer roles in these areas.

• Leadership: Transition into a Lead UX Designer role, managing a small team or a specific product area, or moving into a Product Design Manager position.

• Skill Development: Further hone skills in UX research, user testing, accessibility, and data analysis, potentially gaining certifications or leading workshops.

• Cross-functional Advancement: Develop a strong understanding of business operations, product strategy, and MarTech, opening doors to Product Management or GTM strategy roles that leverage design expertise.

📝 Enhancement Note: As a senior IC role, the primary growth path involves increasing influence, scope, and expertise rather than direct people management, unless the individual seeks to move into a leadership track. The emphasis on "shipping, learning, and iterating" suggests opportunities to take on complex, high-impact projects with significant learning potential.

🌐 Work Environment

Office Type: The position is 100% remote within the United States. This indicates a distributed workforce where collaboration and communication rely heavily on digital tools and asynchronous methods.

Office Location(s): Fully remote within the United States. Candidates must be able to work EST hours, implying that while location within the US is broad, time zone alignment is critical for real-time collaboration.

Workspace Context:

• Collaborative Environment: Expect a highly collaborative setting, working closely with product managers, engineers, and other stakeholders through virtual meetings, shared design platforms (like Figma), and project management tools (Jira/Monday).

• Tools & Technology: Access to industry-standard design tools (Figma), design system resources, A/B testing platforms, and communication/collaboration software will be essential.

• Team Interaction: Interaction will be frequent and project-driven, requiring proactive communication and engagement to ensure alignment and smooth workflow integration.

Work Schedule: Full-time employment, approximately 40 hours per week. While remote, the need to work EST hours suggests a structured workday with core hours for collaboration, though the company's "scrappy mindset" may also imply a degree of flexibility and focus on output over strict time adherence.

📝 Enhancement Note: The fully remote nature means candidates must be self-motivated and possess strong remote work skills, including excellent written and verbal communication, time management, and the ability to thrive with minimal direct supervision. The EST hours requirement is a key filter for applicants.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and portfolios to assess basic qualifications and alignment with the role's core requirements, especially e-commerce experience and Figma proficiency.

• Portfolio Review & Design Challenge: Candidates will be asked to present their portfolio, detailing their end-to-end design process, problem-solving approach, and impact on previous projects. A design challenge, either take-home or live, simulating a real-world problem relevant to FSAStore.com's platforms, is highly probable.

• Cross-functional Interviews: Interviews with Product Management, Engineering leads, and potentially the Director of User and Experience Design to assess collaboration skills, technical understanding, and cultural fit. Expect questions about handling shifting priorities and working within Agile frameworks.

• Final Interview: Potentially with a senior leader or executive to discuss strategic alignment, leadership potential (even for IC roles), and overall fit with the company's vision.

Portfolio Review Tips:

• Curate Selectively: Focus on 3-5 of your strongest projects that best demonstrate end-to-end UX/UI design, particularly those in e-commerce or related digital platforms.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the decisions you made (and why), the trade-offs you considered, and the measurable outcomes or impact. Use visuals effectively.

• Highlight Design System Contributions: If you've worked on design systems, showcase your contributions, the challenges you faced, and how your work improved consistency and efficiency.

• Showcase Figma Mastery: Be prepared to walk through your Figma files, demonstrating proficiency with components, variants, auto layout, and design tokens.

• Address the "Scrappy Mindset": Be ready to discuss situations where you had to balance speed with quality, prioritize ruthlessly, and iterate based on feedback or new data.

Challenge Preparation:

• Understand the Business: Research FSAStore.com, their products, target audience, and competitive landscape. Identify potential UX pain points or opportunities.

• Focus on Process: For any design challenge, emphasize your thought process, research methods, and decision-making rationale rather than just the final UI.

• Consider Constraints: Be mindful of the fast-paced, iterative environment described. Think about how you would approach a problem with limited time or resources, and how you'd plan for future iterations.

• Practice Communication: Prepare to articulate your design choices clearly and concisely to both technical and non-technical audiences.

📝 Enhancement Note: The emphasis on a "scrappy mindset," end-to-end ownership, and the specific tool requirements (Figma, CMS experience) indicates that the interview process will heavily scrutinize practical application and adaptability. Candidates should prepare to defend their design decisions and articulate their problem-solving approach with concrete examples.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for wireframing, prototyping, UI design, and design system management. Proficiency with its advanced features (components, variants, auto layout, tokens) is essential.

• Design Systems: Experience building, contributing to, or utilizing a mature design system for scalable and consistent UI development.

• Prototyping Tools: Likely integrated within Figma, but may also include other tools for more complex interactions or user testing.

• User Research Tools: Tools for conducting interviews, usability testing, and analyzing user feedback (e.g., UserTesting.com, Lookback, Maze).

Analytics & Reporting:

• A/B Testing Tools: Familiarity with platforms for conducting A/B tests to inform design decisions and measure impact (e.g., Optimizely, VWO, Google Optimize).

• Analytics Platforms: While not explicitly listed, understanding of web analytics (e.g., Google Analytics) to inform design decisions and measure user behavior would be beneficial.

CRM & Automation:

• CMS Platforms: Hands-on experience with platforms like WordPress, Contentful, Builder.io, or Fastr for designing and managing content interfaces.

• MarTech Systems: Familiarity with marketing technology stacks and how UX design integrates with marketing automation, email platforms, etc.

• Project Management Tools: Proficiency with Jira or Monday for task management, workflow tracking, and collaboration within Agile sprints.

• Component Documentation: Experience with tools like Storybook for documenting and showcasing design system components.

📝 Enhancement Note: The technology stack is heavily skewed towards design and front-end integration. The emphasis on Figma, design systems, and specific CMS/MarTech platforms highlights the need for a designer who can bridge the gap between design and development, ensuring seamless implementation and scalability.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A primary focus on understanding and solving customer pain points, ensuring intuitive and effective user experiences.

• Agility & Iteration: Embracing a fast-paced environment, prioritizing rapid iteration, learning from data, and adapting to changing priorities.

• Collaboration & Communication: Valuing clear, open, and effective communication across all functional teams to ensure alignment and efficient project execution.

• Craftsmanship & Quality: While valuing speed, there's an expectation to maintain high standards for design quality, consistency, and accessibility.

• Data-Driven Decision-Making: Leveraging user research, A/B testing, and analytics to inform design choices and measure impact.

Collaboration Style:

• Cross-functional Integration: Working closely with product managers, engineers, and marketing to achieve shared goals, requiring strong advocacy for user needs while respecting team constraints and timelines.

• Iterative Feedback Loops: Regularly sharing work, soliciting feedback, and incorporating it into designs within Agile sprints.

• Knowledge Sharing: Contributing to the design system and potentially sharing best practices for UX/UI design within the broader team.

• Proactive Communication: Taking initiative to communicate design progress, potential roadblocks, and solutions to ensure seamless project flow.

📝 Enhancement Note: The company culture emphasizes a dynamic, collaborative, and results-oriented approach. The ideal candidate will be comfortable with ambiguity, thrive in a fast-paced environment, and possess strong interpersonal skills to navigate cross-functional relationships effectively while championing user needs.

⚡ Challenges & Growth Opportunities

Challenges:

• Pace and Shifting Priorities: The need to context-switch frequently and adapt to changing priorities requires strong organizational skills and mental agility.

• Balancing Perfection with Speed: Deciding when to aim for a perfect solution versus a "good enough" iteration to meet business deadlines is a constant challenge.

• Designing for Diverse Platforms: Creating cohesive user experiences across e-commerce, digital health, CMS, and MarTech platforms requires a broad understanding and thoughtful integration.

• Maintaining Design System Integrity: Ensuring the design system remains robust, scalable, and adopted across products while iterating on new features.

Learning & Development Opportunities:

• Advanced UX Research: Opportunities to deepen expertise in qualitative and quantitative research methods.

• Design System Leadership: Potential to take on more ownership of the design system, influencing its evolution and adoption.

• E-commerce & Health Tech Specialization: Gaining deeper insights into user behaviors and design best practices within these specific high-growth industries.

• Cross-functional Acumen: Developing a stronger understanding of business operations, product strategy, and MarTech integrations through close collaboration.

• Mentorship: Learning from the Director of User and Experience Design and contributing to the growth of junior team members through collaboration and example.

📝 Enhancement Note: The challenges inherent in this role provide significant opportunities for professional growth. By navigating these complexities, designers can develop resilience, strategic thinking, and specialized expertise valuable in the evolving digital product landscape.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing priorities or a rapidly shifting project scope. How did you manage it, and what was the outcome?" (Assesses adaptability and "scrappy mindset.")

• "Walk us through a complex e-commerce design project from inception to launch. What was the problem, your process, your key decisions, and the impact?" (Evaluates end-to-end design skills and case study presentation.)

• "How do you approach building or extending a design system? What are the key principles for ensuring scalability and adoption?" (Tests understanding of design systems and their practical application.)

• "Describe a situation where user data or A/B testing results changed your initial design direction. What did you learn?" (Probes data-informed design philosophy.)

Company & Culture Questions:

• "What interests you about FSAStore.com and our mission in health e-commerce?" (Assesses research and genuine interest.)

• "How do you handle constructive criticism or feedback on your designs, especially from non-designers?" (Evaluates communication and collaboration style.)

• "Describe your experience working in an Agile/Scrum environment. How do you ensure design deliverables align with sprint cycles?" (Tests team integration and workflow understanding.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, starting with an overview of your role and the project's goals, followed by detailed case studies.

• Visuals: Use high-quality mockups, wireframes, user flows, and any relevant data visualizations. Ensure clean and consistent design throughout your presentation.

• Narrative: Focus on storytelling. Explain the "why" behind your decisions, the challenges you faced, and the measurable impact of your work. Quantify results whenever possible.

• Tool Proficiency: Be prepared to briefly showcase your Figma file for one of your projects, highlighting specific techniques like components, variants, or auto layout.

• Conciseness: Respect the interviewer's time. Practice your presentation to ensure it fits within the allotted timeframe, and be ready to dive deeper into specific areas upon request.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating the "scrappy mindset," end-to-end ownership, and proficiency with Figma and design systems. Candidates must be ready to articulate their process, defend their decisions with data and user insights, and showcase their ability to collaborate effectively in a fast-paced, remote, Agile environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Greenhouse.

• Tailor Your Resume: Highlight keywords from the job description, such as "UX design," "UI design," "e-commerce," "Figma," "design systems," "user research," and "CMS platforms." Quantify achievements with metrics where possible (e.g., "Improved conversion rates by X%" or "Reduced design cycle time by Y%").

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases your strongest end-to-end projects (especially e-commerce), and clearly articulates your process, problem-solving approach, and impact. Be ready to present 3-5 key case studies.

• Practice Presentation Skills: Rehearse presenting your portfolio and potential design challenge responses. Focus on clear communication, storytelling, and demonstrating your strategic thinking and collaborative abilities.

• Research FSAStore.com: Understand their business model, target audience, and any recent news or product launches. This will help you tailor your responses and demonstrate genuine interest during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.