SR Service Designer

📍 Job Overview

Job Title: SR Service Designer

Company: Electrolux Group

Location: Curitiba, Brazil

Job Type: FULL_TIME

Category: Service Design / UX/UI Operations

Date Posted: April 08, 2026

Experience Level: Mid-Senior Level (5-10 years implied)

Remote Status: Hybrid

🚀 Role Summary

• Lead the design, improvement, and optimization of services, ensuring alignment with user needs and business objectives.

• Drive innovation in service solutions through collaborative workshops and stakeholder engagement.

• Manage complex service design projects from concept through to successful implementation.

• Conduct in-depth qualitative research to uncover critical user insights and pain points.

• Develop and maintain key performance indicators (KPIs) to measure and enhance service quality.

📝 Enhancement Note: This role, while titled "Service Designer," has significant operational implications. The emphasis on optimizing services, measuring KPIs, and collaborating with cross-functional teams to ensure seamless implementation points towards a need for operational rigor. The "Operations" aspect is inherent in ensuring services function efficiently and effectively from a user and business perspective.

📈 Primary Responsibilities

• Develop and execute comprehensive service strategies that align with Electrolux Group's overarching business goals and consumer-centric approach.

• Facilitate interactive workshops and lead strategic sessions with diverse stakeholders to ideate and co-create innovative service concepts.

• Spearhead and manage cross-functional project teams through the entire service lifecycle, from initial ideation to final deployment and ongoing optimization.

• Conduct thorough qualitative research, including user interviews, usability testing, and contextual inquiries, to gather actionable insights into consumer behaviors, unmet needs, and existing service friction points.

• Create and utilize essential service design artifacts such as service blueprints, customer journey maps, business model canvases, and value proposition designs to visualize, test, and iterate on service concepts.

• Foster close collaboration with product managers, UX/UI designers, engineers, marketing teams, and other key stakeholders to ensure the seamless integration and cohesive delivery of service solutions.

• Oversee the successful implementation of new and improved services, verifying adherence to project scope, timelines, and quality standards.

• Define, track, and analyze key service performance indicators (KPIs) and metrics to evaluate service effectiveness, identify areas for improvement, and report on service success to leadership.

• Actively participate in an agile development environment, promoting agile principles and building strong, productive relationships with all project stakeholders.

• Contribute to continuous improvement initiatives by engaging in Lean Thinking projects and activities, such as the Electrolux Manufacturing System (EMS) and 'Connect to Win' (C2W) programs.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and practical execution, crucial for operations roles. The emphasis on creating, monitoring, and evaluating performance using KPIs directly aligns with operational management and continuous improvement principles within a GTM or product operations context.

🎓 Skills & Qualifications

Education:

• Bachelor’s or Master’s degree in Design, Interaction Design, Human-Computer Interaction, or a closely related field.

Experience:

• A minimum of 5 to 7 years of progressive experience in service design, UX design, product design, or a related role focused on customer experience optimization.

• Demonstrated success in managing and delivering complex service design projects from inception to launch, with a portfolio showcasing these achievements.

Required Skills:

• Service Design Methodologies: Deep understanding and practical application of service design principles, frameworks, and tools.

• Design Thinking: Proficient in applying Design Thinking processes for problem-solving and innovation.

• Qualitative Research: Expertise in conducting and synthesizing user research (interviews, ethnographic studies, usability testing).

• Service Blueprints & Journey Mapping: Ability to create detailed service blueprints and comprehensive customer journey maps to visualize end-to-end service experiences.

• Stakeholder Management: Strong ability to engage, influence, and collaborate with diverse stakeholders across different departments and levels.

• Cross-functional Collaboration: Proven ability to work effectively with product managers, UX/UI designers, developers, and business leaders.

• Agile Methodologies: Experience working within agile development frameworks and contributing to agile ceremonies.

• Business Acumen: Understanding of business objectives and how service design can drive commercial success and operational efficiency.

• Advanced English Proficiency: Excellent verbal and written communication skills for effective collaboration and presentation.

Preferred Skills:

• UI/UX Software Proficiency: Basic to intermediate skills in design tools such as Figma, Adobe Creative Suite (Illustrator, Photoshop, XD), or similar.

• Business Model Canvas & Value Proposition Design: Experience in using these tools to define and articulate service value.

• Prototyping: Ability to create low-fidelity to high-fidelity prototypes for testing service concepts.

• Lean Thinking: Familiarity with Lean principles and continuous improvement methodologies (EMS/C2W).

• Spanish Language Proficiency: A valuable asset for communication within the broader Latin American market.

• Data Analysis & KPI Development: Experience in defining, tracking, and analyzing service performance metrics.

📝 Enhancement Note: The requirement for "Basic skills in UI/UX software" suggests that while this is a design role, operational understanding and the ability to translate design into implementable solutions are paramount. The experience level implies a need for candidates who can operate independently and guide others.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio demonstrating a strong command of service design principles and methodologies.

• Case studies showcasing successful end-to-end service design projects, highlighting the problem, your process, solutions, and measurable impact.

• Evidence of creating and utilizing key service design artifacts (e.g., service blueprints, journey maps, personas, user flows).

• Examples of how you have translated user insights into tangible service improvements or new service offerings.

Process Documentation:

• Showcase your ability to document complex service processes clearly and concisely, making them accessible for implementation and iteration.

• Include examples of how you have mapped out existing service workflows and identified areas for operational efficiency or user experience enhancement.

• Demonstrate experience in creating documentation that supports the implementation of new services, ensuring clarity for all involved teams.

• Provide evidence of how you have used process documentation to track, measure, and report on service performance and identify opportunities for continuous improvement.

📝 Enhancement Note: For a role like this, the portfolio is critical for demonstrating practical application of design thinking and service design methodologies. The emphasis on process documentation and measurable impact aligns directly with operational requirements for standardization and performance tracking.

💵 Compensation & Benefits

Salary Range:

• Given the Senior Service Designer title, the location in Curitiba, Brazil, and the implied experience level (5-7+ years), a competitive salary range in Brazilian Reais (BRL) would typically fall between BRL 120,000 to BRL 180,000 annually. This estimate considers the cost of living in Curitiba, industry benchmarks for senior design roles, and the specific responsibilities outlined.

Benefits:

• Flexible Work Hours/Hybrid Work Environment: Allows for better work-life integration and autonomy in managing one's schedule and work location.

• Product Discounts: Significant savings on Electrolux Group's award-winning appliances and services, offering tangible value to employees.

• Family-Friendly Benefits: Extended paternity leave of 4 weeks demonstrates a commitment to supporting employees' family needs.

• Insurance Policy Plan: Comprehensive health and/or life insurance coverage, providing financial security.

• Extensive Learning Opportunities: Access to training, workshops, conferences, and development programs to foster continuous skill enhancement.

• Flexible Career Path: Opportunities for internal mobility and professional growth within the Electrolux Group.

• Potential for Travel: Opportunities for national and international travel (2-4 times per year) for project-related work.

Working Hours:

• Standard full-time commitment, likely around 40 hours per week, with flexible work hours and a hybrid work environment offering significant autonomy.

📝 Enhancement Note: The salary estimate is based on publicly available data for senior design roles in Brazil, adjusted for Curitiba's cost of living and the specific requirements of a Senior Service Designer role within a multinational corporation. Benefits are directly extracted from the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Appliances Manufacturing & Consumer Goods. Electrolux Group is a global leader in this sector, known for innovation and sustainability.

Company Size: Large Enterprise (Electrolux Group has tens of thousands of employees globally). This scale offers significant opportunities for impact, collaboration, and career development.

Founded: 1919. With over a century of history, Electrolux has a strong legacy and deep understanding of consumer needs, evolving with technological advancements and market shifts.

Team Structure:

• The Senior Service Designer will likely be part of a broader Design or Customer Experience team, potentially within a product development or innovation department.

• Reporting structure is expected to be to a Design Lead, Head of CX, or a related managerial role.

Methodology:

• Data Analysis & Insights: The role emphasizes using qualitative research and KPIs to inform design decisions, indicating a data-informed approach.

• Workflow Planning & Optimization: Core responsibilities include mapping services, identifying friction, and improving user journeys, which are fundamental to operational excellence.

• Automation & Efficiency: While not explicitly stated as automation, the drive for optimizing services and improving KPIs inherently seeks efficiency gains. Collaboration with technical teams suggests an openness to leveraging technology for service delivery.

Company Website: https://www.electroluxgroup.com/

📝 Enhancement Note: The company's long history and global presence suggest a structured yet innovative environment. The emphasis on "shaping living for the better" and sustainability points to a values-driven culture that a Service Designer would need to embody.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role. It requires a high degree of autonomy, strategic thinking, and the ability to lead projects and influence stakeholders without direct authority. The "Senior" title implies a level of expertise and mentorship capability.

Reporting Structure: The role reports into a management or leadership position within the design or customer experience function. This structure provides guidance and oversight while allowing for significant ownership of service design initiatives.

Operations Impact: The Senior Service Designer's impact is crucial for enhancing customer satisfaction, driving adoption of Electrolux products and services, and ultimately contributing to revenue growth and brand loyalty. By optimizing the entire service ecosystem, this role directly influences customer retention and reduces service-related costs. The focus on KPIs directly ties operational improvements to business outcomes.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in service design, UX research, and customer journey mapping, potentially specializing in specific product categories or customer segments.

• Leadership Development: Transition into a Service Design Lead or Manager role, overseeing a team of designers and strategists, or move into broader Product Management or CX Strategy roles.

• Cross-functional Expertise: Gain deeper understanding of engineering, product development, marketing, and business operations through close collaboration, enabling a holistic view of the business.

• Specialization: Develop expertise in areas like sustainable service design, digital service innovation, or integration of IoT services into consumer products.

📝 Enhancement Note: The growth path for a Senior Service Designer often leads to leadership roles within design, product, or customer experience functions, with a strong operational component in managing service delivery and performance.

🌐 Work Environment

Office Type: Hybrid work environment, with a base at the Curitiba Factory Plant. This suggests a blend of remote work and in-office collaboration.

Office Location(s): Curitiba Factory Plant, Guabirotuba, Brazil. This location implies proximity to manufacturing and product development processes, offering unique insights into the product lifecycle.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional teams necessitate a workspace that supports both focused individual work and dynamic team collaboration, whether in person or virtually.

• Operations Tools & Technology: Access to standard design software (Figma, Adobe Suite) and potentially project management and collaboration tools (e.g., Jira, Confluence, Miro) will be available. Proximity to the factory may offer opportunities to observe and interact with operational processes firsthand.

• Team Interaction: Opportunities to engage with a diverse set of professionals, including engineers, product managers, and other designers, fostering a rich learning and collaborative atmosphere.

Work Schedule: Full-time, with flexible work hours and a hybrid arrangement, allowing for a balance between structured work and personal life, essential for creative and analytical roles.

📝 Enhancement Note: The hybrid nature and factory location indicate a practical, hands-on approach to design, where understanding the operational realities of manufacturing and product delivery is valuable.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review applications for basic qualifications and cultural fit.

• Hiring Manager Interview: Discussion focused on your experience, approach to service design, and understanding of Electrolux's mission. Be prepared to articulate your "why" for wanting to join Electrolux.

• Portfolio Presentation & Deep Dive: A crucial stage where you'll present selected case studies from your portfolio. Expect in-depth questions about your process, decision-making, the challenges you faced, and the impact of your work. Focus on how your design choices led to operational improvements or positive customer outcomes.

• Cross-functional Team Interview: You may meet with key stakeholders from product, engineering, or marketing to assess your collaboration style and ability to work with diverse teams.

• Final Interview: Often with a senior leader to discuss strategic alignment and long-term fit.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest, most relevant projects that showcase your end-to-end service design process and impact.

• Tell a Story: For each case study, clearly articulate the problem, your approach, the specific tools and methodologies used, the challenges encountered, your role, the solutions developed, and, most importantly, the measurable outcomes (e.g., improved customer satisfaction, increased efficiency, reduced costs).

• Highlight Operations Impact: Explicitly connect your design decisions to operational efficiency, process improvements, or business results. Quantify impact wherever possible.

• Demonstrate Collaboration: Show how you worked with cross-functional teams and stakeholders.

• Be Prepared for Design Exercises: You might be asked to work through a hypothetical service design challenge or critique an existing service.

Challenge Preparation:

• Understand Electrolux: Research Electrolux Group's products, brands, mission, values, and recent initiatives (especially regarding sustainability and consumer experience).

• Service Design Fundamentals: Refresh your knowledge of core service design tools and methodologies.

• Operational Thinking: Consider how design choices impact operational processes, cost, and scalability. Think about how you would measure the success of a service.

• Agile & Lean: Be ready to discuss how you integrate with agile teams and apply lean principles.

📝 Enhancement Note: The portfolio review is paramount. Candidates must be able to articulate not just the design aspects but also the operational implications and business value of their work.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design Platforms: While not explicitly listed, expect to use tools for Service Blueprints, Journey Mapping, and Ideation.

• Design Software: Figma, Adobe Creative Suite (Illustrator, Photoshop, XD) for wireframing, prototyping, and visual design elements.

• Collaboration Tools: Miro, Mural, or similar for remote workshops and ideation sessions.

• Project Management Tools: Jira, Confluence, Asana, or Trello for tracking project progress and managing tasks within agile frameworks.

Analytics & Reporting:

• Qualitative Data Analysis Tools: Software or methods for analyzing interview transcripts, user feedback, and research findings.

• Survey Tools: (e.g., SurveyMonkey, Typeform) for gathering user feedback.

• Analytics Platforms: While not a primary focus for the Service Designer, understanding how to interpret data from platforms like Google Analytics or product-specific analytics tools can be beneficial for understanding user behavior post-implementation.

CRM & Automation:

• CRM Systems: Familiarity with how CRM data (e.g., Salesforce) can inform customer insights and service strategies.

• Automation Tools: Understanding of how services can be automated or supported by automation technologies.

📝 Enhancement Note: The emphasis on "basic skills in UI/UX software" suggests that while advanced technical design skills are not the sole focus, proficiency in tools that facilitate design creation and communication is essential. The role is about the service and its operational delivery, supported by design tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep passion for understanding people and how their needs drive product and service success. This is paramount in creating user-centric services.

• Collaboration: A strong emphasis on teamwork, bringing people together to achieve common goals and fostering a culture where individuals help each other grow.

• Energy & Drive: Enthusiasm for working with design thinking methodologies and a proactive approach to problem-solving.

• Continuous Improvement: Commitment to Lean Thinking and ongoing optimization of processes and services (EMS/C2W).

• Sustainability: Electrolux Group's broader commitment to shaping living for the better implies a value for environmentally and socially responsible design.

Collaboration Style:

• Cross-functional Integration: Actively working with diverse teams, bridging gaps between design, technology, and business functions.

• Workshop Facilitation: Leading group sessions to encourage brainstorming, problem-solving, and consensus-building.

• Feedback Exchange: Openness to constructive criticism and a proactive approach to seeking and giving feedback to refine designs and processes.

• Knowledge Sharing: Contributing to a culture of shared learning and best practices within the design and operations teams.

📝 Enhancement Note: The culture emphasizes a human-centric approach, collaborative problem-solving, and a drive for continuous improvement, aligning well with operational excellence principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively advocating for user needs while navigating technical limitations, budget constraints, and business objectives.

• Cross-functional Alignment: Ensuring consistent understanding and buy-in for service design strategies across diverse departments with potentially competing priorities.

• Measuring Service Impact: Developing robust metrics and reporting mechanisms to demonstrate the value and ROI of service design initiatives in a tangible way.

• Navigating a Large Organization: Understanding and influencing processes within a global enterprise like Electrolux Group, requiring strong communication and change management skills.

• Adapting to Evolving Technologies: Staying abreast of new technologies (e.g., AI, IoT) and their potential to enhance or disrupt service delivery in the home appliance industry.

Learning & Development Opportunities:

• Service Design Specialization: Deepen expertise in advanced service design techniques, user research methodologies, and innovation frameworks.

• Industry Conferences & Certifications: Opportunities to attend relevant design and customer experience conferences and pursue professional certifications.

• Mentorship: Access to senior designers and leaders within Electrolux for guidance and career development.

• Leadership Training: Development programs focused on project leadership, stakeholder management, and team management.

• Cross-functional Exposure: Rotating through or collaborating closely with different departments to gain a comprehensive understanding of the business operations.

📝 Enhancement Note: The challenges are typical for senior roles in large organizations, requiring strong soft skills, strategic thinking, and a focus on measurable outcomes – all critical for operations-focused roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting priorities between user needs and business objectives. How did you resolve it?" (Prepare a STAR method answer highlighting your negotiation and problem-solving skills, and how you achieved a balanced outcome.)

• "Walk us through a complex service design project you led from ideation to implementation. What were the key operational challenges, and how did you overcome them?" (Focus on your process, the tools you used, the cross-functional collaboration, and the tangible results, especially any efficiency gains or process improvements.)

Company & Culture Questions:

• "Why are you interested in Electrolux Group, and specifically this Service Designer role?" (Research Electrolux's mission, values, recent news, and product lines. Connect your passion for design and problem-solving to their goals, especially sustainability.)

• "Describe your experience working in an agile environment. How do you ensure your design work integrates smoothly with development sprints?" (Highlight your understanding of agile ceremonies, iterative design, and collaboration with development teams.)

Portfolio Presentation Strategy:

• Structure for Impact: For each case study, clearly define the problem statement, your role and responsibilities, the scope of work, your methodology (research, ideation, prototyping, testing), the solutions you designed, and the measurable results achieved (quantify impact on user experience, operational efficiency, or business outcomes).

• Emphasize Process & Rationale: Be ready to explain why you made specific design decisions at each stage. Detail how your research informed your choices and how you iterated based on feedback.

• Highlight Collaboration: Mention key stakeholders you worked with and how you managed those relationships.

• Connect to Electrolux: If possible, tailor your presentation to highlight projects or skills that are particularly relevant to the home appliance industry or Electrolux's strategic focus (e.g., sustainability, smart home technology).

• Be Concise and Engaging: Practice your presentation to ensure it flows well, stays within the allotted time, and keeps the audience engaged.

Challenge Preparation:

• Service Design Scenario: Be prepared for a hypothetical scenario where you'll need to outline a service design approach for a new Electrolux product or service. Focus on your process, research methods, and how you'd measure success.

• Process Mapping Exercise: You might be asked to map out a simplified customer journey or service process and identify areas for improvement.

• Stakeholder Communication: Practice articulating complex design concepts and operational implications clearly and persuasively to non-design audiences.

📝 Enhancement Note: Preparing for this role involves demonstrating not only design expertise but also a strong understanding of operational execution, stakeholder management, and quantifiable impact.

📌 Application Steps

To apply for this operations-aligned Service Designer position:

• Submit your application: Navigate to the provided job link on the Electrolux career site and submit your resume and any requested supporting documents.

• Tailor your Resume: Ensure your resume highlights your experience in service design, UX/UI, qualitative research, cross-functional collaboration, and project management. Use keywords from the job description and operations-related terms like "process optimization," "KPI development," and "stakeholder management."

• Curate Your Portfolio: Select your most impactful service design case studies. Focus on projects that demonstrate your ability to solve problems, drive user satisfaction, and achieve measurable business or operational results. Ensure each case study clearly outlines the problem, your process, your specific contributions, and the outcomes.

• Prepare Your Portfolio Presentation: Practice presenting your case studies concisely and effectively. Be ready to articulate your design rationale, the operational implications of your work, and how you measured success.

• Research Electrolux Group: Thoroughly understand the company's mission, values, product portfolio, sustainability initiatives, and recent news. Familiarize yourself with their brands and target markets.

• Practice Interview Responses: Prepare answers to common interview questions, focusing on the STAR method for behavioral questions and demonstrating your strategic thinking, problem-solving skills, and collaborative approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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