Service Designer - Newcastle

📍 Job Overview

Job Title: Service Designer

Company: Accenture

Location: Newcastle upon Tyne, United Kingdom

Job Type: Full-Time

Category: Service Design / User Experience Design

Date Posted: February 24, 2026

Experience Level: Mid-Level to Senior (estimated 5-10 years)

Remote Status: Hybrid (3 days in office minimum)

🚀 Role Summary

• This role focuses on the strategic design and enhancement of end-to-end service experiences, blending digital and offline touchpoints to meet user needs and business objectives.

• The Service Designer will champion user-centered design principles, ensuring inclusivity, accessibility, and sustainability are integrated into service offerings.

• A key aspect involves collaborative work with diverse teams (User Researchers, Developers, Analysts) and stakeholders to visualize service flows and solve complex problems.

• The position requires strong communication and presentation skills to articulate design rationale and influence decision-making with both internal teams and client stakeholders.

• This role is integral to optimizing current services and informing the development of new ones, driving tangible value through design.

📝 Enhancement Note: The raw job description and AI-derived skills point towards a role focused on practical service design application within a client-facing consulting environment, likely within government or regulated sectors given the emphasis on GDS principles. The experience level is estimated based on the breadth of responsibilities and the requirement for stakeholder influence and potential mentoring.

📈 Primary Responsibilities

• Service Experience Design: Craft and optimize the complete end-to-end journey for services, ensuring seamless integration across digital and physical channels.

• User-Centricity Champion: Advocate for and embed user-centered design (UCD) methodologies, ensuring that services are designed with inclusivity, accessibility, and environmental sustainability at their core.

• Stakeholder Collaboration & Workshop Facilitation: Engage with a wide range of stakeholders, including clients and delivery teams, to understand business requirements, gather insights, and foster alignment through facilitated workshops.

• Service Visualization: Develop and utilize visual tools such as service blueprints, user journey maps, and process flows to clearly articulate complex service ecosystems and identify areas for improvement.

• Cross-Functional Team Integration: Work closely with multidisciplinary teams, including Interaction Designers, User Researchers, Content Designers, Developers, and Performance Analysts, to ensure cohesive service delivery.

• Design Standards & Best Practices: Ensure all designed services adhere to client-specific design standards, established design systems, and industry best practices.

• Data-Informed Iteration: Leverage evidence and data from user research and performance analysis to iterate on service designs, formulate hypotheses, and validate them through testing.

• Presentation & Communication: Confidently present design concepts, rationale, and outcomes to both internal teams and client stakeholders, effectively communicating the value and impact of design decisions.

📝 Enhancement Note: Responsibilities are expanded to detail the practical application of service design within a consulting context, emphasizing the collaborative and client-facing nature of the role. The inclusion of "environmental sustainability" alongside inclusivity and accessibility reflects modern design considerations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field would be advantageous. Equivalent practical experience will also be strongly considered.

Experience: Proven experience in a Service Designer role or a closely related design discipline, with a demonstrated ability to manage complex service design projects from conception to implementation.

Required Skills:

• Service Design Expertise: Proven experience in designing and optimizing end-to-end service experiences.

• User-Centred Design (UCD) Advocacy: Demonstrated ability to champion and implement UCD principles effectively.

• Government Digital Service (GDS) Principles: Familiarity and experience working with GDS design principles and standards.

• Stakeholder Management & Influence: Proven experience in negotiating with and influencing senior stakeholders to drive design adoption.

• Design Systems & Standards: Experience working with and adhering to design systems, style guides, and existing patterns/guidelines.

• Collaborative Design: Ability to work effectively within multidisciplinary teams.

• Presentation Skills: Strong verbal and written communication skills, with the ability to present complex information clearly to diverse audiences.

Preferred Skills:

• Agile/Multidisciplinary Environment Experience: Previous work in Agile or similar iterative development environments.

• Prototyping Languages: Familiarity with HTML, Markdown, Nunjucks, or other prototyping tools/languages.

• Accessibility Expertise: Strong knowledge and practical application of accessibility standards (e.g., WCAG).

• Team Leadership/Mentorship: Experience leading design initiatives or mentoring junior designers.

• Data Analysis & Iteration: Ability to use data and evidence to inform design decisions and validate hypotheses.

📝 Enhancement Note: The required skills are directly extracted from the job description. Preferred skills are categorized to differentiate between 'nice-to-haves' and essential competencies, with added context on the value of each.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Service Design Case Studies: Showcase at least 2-3 detailed case studies demonstrating your end-to-end service design process, from initial research and problem definition to final solution and impact.

• Process Visualization Examples: Include examples of service blueprints, user journey maps, and flow diagrams that clearly illustrate your ability to map complex service interactions.

• User-Centred Design Application: Highlight instances where you've applied UCD principles,