Senior UX/UI Designer

📍 Job Overview

Job Title: Senior UX/UI Designer

Company: Commonwealth Bank (Unloan)

Location: Eveleigh, NSW, Australia (Sydney CBD Area)

Job Type: FULL_TIME

Category: Design / Digital Product

Date Posted: 2026-03-05

Experience Level: 5+ Years

Remote Status: On-site

🚀 Role Summary

• Drive the user experience strategy for Unloan's acquisition products, ensuring a cohesive and customer-centric digital journey.

• Develop innovative digital solutions that foster customer engagement, satisfaction, and long-term loyalty for a digital home loan product.

• Collaborate closely with cross-functional teams, including product, engineering, marketing, and brand, to deliver seamless and intuitive user experiences.

• Utilize data, customer research, and usability testing to inform design decisions and achieve measurable business outcomes.

• Lead and manage multiple design projects autonomously, from initial concept to final implementation within an agile framework.

📝 Enhancement Note: This role is crucial for Unloan, a digital-first home loan product launched by Commonwealth Bank. The Senior UX/UI Designer will be instrumental in shaping the user journey, directly impacting customer acquisition and retention. The emphasis on a "startup environment" within a large financial institution suggests a need for adaptability, innovation, and strong execution skills.

📈 Primary Responsibilities

• Lead the creation and implementation of a cohesive UX strategy for Unloan's acquisition products, collaborating with other Product Designers and the Lead Product Designer.

• Independently manage multiple design projects, from scoping and planning to providing estimates, under the guidance of the Lead Product Designer.

• Translate the digital strategy into customer-centric experiences by developing decision trees, UI flows, wireframes, and interactive prototypes with detailed documentation.

• Leverage customer research, usability testing, behavioral data, and digital analytics to understand customer and business drivers, and to optimize designs for measurable outcomes.

• Effectively manage diverse stakeholders, including Product Owners, Engineering teams (some remote), Marketing, Legal, and Compliance representatives, ensuring alignment and buy-in.

• Collaborate closely with delivery teams, including Product Owners and Engineering, to ensure design assets and specifications meet their requirements.

• Partner with the Brand team to brief and collaborate on creative assets, ensuring brand consistency across all digital touchpoints.

• Facilitate white-boarding sessions and design thinking workshops to drive innovative solutions and foster collaborative problem-solving.

📝 Enhancement Note: The core responsibility lies in translating business objectives into user-friendly digital experiences for a home loan product. The role requires a blend of strategic UX thinking, hands-on UI design execution, and strong stakeholder management, especially within a fast-paced, agile environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field is preferred, though equivalent practical experience will be strongly considered.

Experience:

• Minimum of 5 years of proven experience in UX and/or UI design, with a track record in both startup and established organizational settings.

Required Skills:

• UX Strategy: Ability to develop and implement cohesive UX strategies that align with business goals and customer needs.

• UI Design Proficiency: Strong UI design skills with the ability to create high-fidelity screens and interactive prototypes in Figma.

• Design Systems: Deep understanding and practical experience with design systems, components, grids, styles, and typography.

• Wireframing & Prototyping: Expertise in creating wireframes, decision trees, UI flows, and interactive prototypes to visualize solutions.

• Stakeholder Management: Confident and effective cross-functional stakeholder management and influencing skills, adept at presenting design work persuasively.

• Data-Driven Design: Experience using customer research, usability testing, behavioral data, and digital analytics to inform and enhance design optimization.

• Agile Methodologies: Proven experience working effectively within agile development frameworks.

• Problem-Solving: Strong conceptual and design skills to drive solutions at all levels of detail across responsive web platforms.

• Communication: Excellent verbal and written communication skills, with a demonstrated ability to present design concepts clearly and persuasively.

Preferred Skills:

• Experience in the financial services industry, particularly with lending or home loan products.

• Familiarity with A/B testing and conversion rate optimization (CRO) principles.

• Experience with user journey mapping and service design methodologies.

• Familiarity with creative asset briefing and brand collaboration.

📝 Enhancement Note: The requirement for 5+ years of experience, encompassing both startup and established environments, indicates a need for a candidate who can adapt to different paces and processes. Proficiency in Figma and design systems is explicitly stated as crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive design portfolio is mandatory for consideration.

• Showcase a range of projects demonstrating expertise in UX and UI design across responsive web platforms.

• Include examples of how you've translated customer research and data into actionable design solutions.

• Highlight your ability to create detailed documentation, including decision trees, UI flows, wireframes, and interactive prototypes.

Process Documentation:

• Provide examples of your process for developing and implementing UX strategies for acquisition products.

• Illustrate how you utilize customer research, usability testing, and analytics to drive design decisions and iterate on solutions.

• Showcase your workflow for collaborating with cross-functional teams (Product, Engineering, Marketing, Legal, Compliance) and managing stakeholder expectations.

• Document your approach to creating and maintaining design system components and ensuring consistency across projects.

📝 Enhancement Note: The explicit requirement for a design portfolio is paramount. Candidates should prepare to showcase their end-to-end design process, problem-solving skills, and ability to deliver tangible results, particularly for customer acquisition initiatives within a digital product context.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX/UI Designer in Sydney, Australia, with 5+ years of experience in a financial services/fintech environment, the estimated salary range is AUD $130,000 - $170,000 per annum. This range can vary based on the candidate's specific experience, skills, and the final negotiation.

Benefits:

• Competitive salary and bonus structure.

• Opportunities for professional growth and development, including potential for advancement within the Commonwealth Bank Group.

• Access to best-in-class benefits offered by CommBank, which typically include:

  • Health and wellbeing programs (e.g., discounted gym memberships, mental health support).
  • Financial planning and superannuation support.
  • Employee assistance programs.
  • Parental leave policies.
  • Opportunities for ongoing learning and development.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week.

• The role is based on-site, indicating a need for consistent office presence, though CommBank often offers some flexibility within those parameters.

📝 Enhancement Note: The provided benefits are standard for a large financial institution like Commonwealth Bank. The "startup environment" at Unloan may offer a more dynamic and potentially rewarding bonus structure. Salary is an estimate based on market research for similar roles in Sydney, Australia, considering the experience level and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Fintech (Digital Home Loans)

Company Size: Part of the Commonwealth Bank Group, a large, established financial institution (over 50,000 employees globally). Unloan operates as a distinct digital product/startup within this group.

Founded: Unloan launched in 2022. Commonwealth Bank Group was founded in 1911.

Team Structure:

• The Senior UX/UI Designer reports to the Chief Experience Officer (CXO).

• Close collaboration with Product Designers, Lead Product Designer, Product Owners, Engineering teams (including remote members), Marketing, Brand, Legal, and Compliance.

Methodology:

• Agile Development: The team operates within an agile framework, emphasizing iterative development, collaboration, and rapid feedback loops.

• Customer-Centric Design: A strong focus on understanding customer needs through research and data to deliver market-leading experiences.

• Data-Informed Decisions: Utilizing analytics, usability testing, and customer feedback to guide design iterations and optimize product performance.

• Cross-Functional Collaboration: Emphasis on seamless communication and partnership between design, product, engineering, and business functions.

Company Website: https://www.commbank.com.au/ and https://unloan.com.au/

📝 Enhancement Note: The culture is likely a blend of the agility and innovation of a startup, coupled with the stability, resources, and regulatory considerations of a large bank. Candidates should be prepared for a fast-paced environment that still requires meticulous attention to compliance and risk.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role. It signifies a level of expertise and autonomy where the designer is expected to lead complex projects, mentor junior designers (if applicable), and significantly influence product direction.

Reporting Structure: Reports directly to the Chief Experience Officer (CXO), indicating high visibility and direct impact on the customer experience strategy. Collaboration is extensive across multiple departments.

Operations Impact: The Senior UX/UI Designer's work directly impacts customer acquisition rates, user satisfaction, conversion rates, and overall customer loyalty for the Unloan product. By creating seamless and intuitive experiences, they contribute directly to Unloan's mission of being Australia's most-loved home loan.

Growth Opportunities:

• Leadership: Potential to grow into a Lead UX/UI Designer or Product Design Lead role, managing a team and setting design vision.

• Specialization: Opportunity to deepen expertise in specific areas of UX/UI design, such as user research, interaction design, or design systems.

• Cross-Functional Mobility: Experience gained in a fast-paced fintech environment can open doors to various roles within product management, strategy, or even broader business roles within the CommBank Group.

• Mentorship: Opportunities to mentor more junior designers and contribute to the overall design maturity of the Unloan product.

• Professional Development: Access to CommBank's extensive learning and development resources, including training, workshops, and potentially conference attendance.

📝 Enhancement Note: The "Senior" title and reporting line to the CXO suggest significant responsibility and potential for career advancement. The role offers a unique opportunity to shape a product from its growth phase within a large, established organization.

🌐 Work Environment

Office Type: The role is based on-site in Eveleigh, NSW, part of the Sydney CBD Area. Commonwealth Bank offices are typically modern, professional, and equipped with collaborative spaces. As Unloan operates as a startup within CBA, the immediate team environment may be more dynamic and less corporate than traditional bank settings.

Office Location(s): 1 Locomotive Street, Eveleigh, NSW, Australia. This location is within the Sydney CBD area, offering good accessibility and proximity to amenities.

Workspace Context:

• Collaborative Spaces: Expect access to modern meeting rooms, whiteboarding facilities, and potentially open-plan areas designed to foster teamwork and idea sharing.

• Tools & Technology: Access to industry-standard design software (Figma is specified), collaboration tools, and potentially dedicated hardware for design work.

• Team Interaction: Frequent interaction with design colleagues, product managers, engineers (including remote teams), and other stakeholders, requiring strong communication and remote collaboration skills.

• Startup Feel: While part of a large bank, the Unloan team likely fosters a more agile, fast-paced, and possibly more informal work atmosphere compared to traditional corporate environments.

Work Schedule:

• The role is full-time, with standard working hours (approx. 40 hours/week).

• While on-site, there may be an expectation of flexibility to meet project deadlines and collaborate effectively with remote team members.

📝 Enhancement Note: The on-site requirement in Eveleigh suggests a need for candidates comfortable with a physical office presence, while also being adept at collaborating with remote colleagues. The environment is likely a blend of a modern corporate office and a dynamic startup team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruitment team will review applications, prioritizing those with a resume and a design portfolio.

• Portfolio Review: A shortlisted candidate's portfolio will be reviewed by the Lead Product Designer and/or CXO to assess design skills, process, and project outcomes.

• Technical/Design Interview: This will likely involve a deep dive into your portfolio, discussing specific projects, your design process, problem-solving approaches, and how you've used data and research. Expect questions about your experience with Figma, design systems, and agile development.

• Stakeholder/Cross-functional Interview: You may meet with Product Owners, Engineering leads, or Marketing representatives to assess your collaboration, communication, and stakeholder management skills.

• Case Study/Challenge (Potential): A take-home assignment or a live design challenge may be given to evaluate your problem-solving abilities, design thinking, and ability to work under pressure.

• Final Interview: Potentially with the CXO or a senior leader to assess cultural fit, strategic thinking, and overall suitability for the role.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects that demonstrate your UX/UI expertise, problem-solving skills, and impact.

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), the solutions you implemented, and the measurable outcomes.

• Highlight Figma & Design Systems: Explicitly demonstrate your proficiency with Figma and your understanding/application of design systems.

• Showcase Data & Research: Detail how you used customer insights, research, and analytics to inform your design decisions and drive results.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your designs (e.g., increased conversion rates, improved user satisfaction scores).

• Professional Presentation: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

Challenge Preparation:

• Understand the Problem: If given a challenge, take time to fully understand the brief, the target user, and the business objectives.

• Outline Your Approach: Clearly articulate your thought process, the steps you'll take, and the assumptions you're making.

• Focus on Process: Demonstrate your design thinking and problem-solving methodology, not just the final visual output.

• Consider Trade-offs: Be prepared to discuss any constraints, trade-offs, or alternative solutions you considered.

• Practice Presentation: Rehearse presenting your work concisely and persuasively, anticipating questions.

📝 Enhancement Note: The portfolio is explicitly stated as a requirement. Candidates must be prepared to present detailed case studies that highlight their process, problem-solving skills, and quantifiable impact, with a strong emphasis on Figma and data-driven design.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as the primary tool for creating high-fidelity screens and interactive prototypes. Proficiency is essential.

• Prototyping Tools: Beyond Figma, experience with other prototyping tools that facilitate user testing and stakeholder presentations may be beneficial.

• Wireframing Tools: While Figma can be used, familiarity with dedicated wireframing tools can be advantageous for early-stage ideation.

Analytics & Reporting:

• Digital Analytics Platforms: Experience with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and product performance.

• Usability Testing Platforms: Familiarity with tools that facilitate remote or in-person usability testing and feedback collection.

• Data Visualization Tools: Experience with tools that help communicate insights from data, such as Tableau, Power BI, or built-in dashboard features within analytics platforms.

CRM & Automation:

• While not explicitly mentioned for the UX/UI role, understanding how design integrates with CRM systems (like Salesforce) and marketing automation platforms could be beneficial for cross-functional collaboration.

📝 Enhancement Note: Figma is the non-negotiable tool requirement. The role also necessitates a strong understanding of how to leverage data and analytics tools to inform design decisions and measure impact.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs to deliver exceptional home loan experiences.

• Innovation & Agility: Embracing a startup mindset to drive continuous improvement and deliver cutting-edge digital solutions.

• Collaboration & Transparency: Working effectively across teams, sharing insights, and fostering open communication.

• Data-Driven Decision Making: Using insights from research and analytics to guide strategy and design choices.

• Accountability & Ownership: Taking responsibility for projects and outcomes, driving them to successful completion.

• Integrity & Compliance: Upholding the highest standards of ethical conduct and regulatory compliance, as expected within the financial services industry.

Collaboration Style:

• Cross-functional Partnership: Actively engaging with Product, Engineering, Marketing, Legal, and Compliance to ensure holistic product development.

• Iterative Feedback: Participating in regular feedback loops, design reviews, and agile ceremonies to refine designs and processes.

• Knowledge Sharing: Willingness to share expertise, best practices, and insights with colleagues to elevate the team's overall design capability.

• Remote Team Integration: Proactively communicating and collaborating with remote team members to ensure seamless project execution.

📝 Enhancement Note: The culture emphasizes a blend of innovation (startup) and responsibility (large bank). Candidates should demonstrate an ability to thrive in a collaborative, data-informed environment that prioritizes customer outcomes and ethical practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Startup Agility with Corporate Governance: Navigating the need for rapid iteration and innovation while adhering to the stringent compliance and risk frameworks of a major bank.

• Managing Diverse Stakeholder Needs: Effectively aligning the requirements and expectations of various internal departments (Product, Engineering, Marketing, Legal, Compliance) with user-centered design principles.

• Designing for a Complex Product: Creating intuitive user experiences for a significant financial product like a home loan, which involves complex decision-making and regulatory considerations.

• Integrating with Remote Teams: Ensuring seamless collaboration and design consistency when working with geographically dispersed engineering and product teams.

• Driving Measurable Impact: Clearly demonstrating the ROI of design initiatives through data and analytics in a competitive market.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to deepen expertise in areas like advanced interaction design, user research methodologies, or service design.

• Fintech & Financial Services Acumen: Gaining in-depth knowledge of the home loan market, financial regulations, and customer behavior within the Australian financial sector.

• Leadership Development: Potential to take on mentorship roles, lead design initiatives, and grow into management positions.

• Access to CommBank Resources: Leveraging the extensive training programs, workshops, and professional development opportunities available across the Commonwealth Bank Group.

• Staying Ahead of Trends: Engaging with new design tools, technologies, and methodologies to maintain a leading edge in UX/UI design.

📝 Enhancement Note: The role presents a unique opportunity to impact a key digital product within a major financial institution, offering significant learning experiences in both design and the fintech/banking sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX challenge you faced on a web platform and how you approached solving it using data and user research. What was the outcome?" (Focus on your process, data utilization, and measurable results).

• "How would you develop a cohesive UX strategy for Unloan's acquisition funnel, considering both user needs and business objectives?" (Highlight your strategic thinking, understanding of acquisition funnels, and ability to connect design to business goals).

• "Walk us through a project where you had to influence stakeholders with differing opinions to adopt your design recommendations." (Demonstrate your stakeholder management, communication, and influencing skills).

Company & Culture Questions:

• "What excites you about Unloan and its mission to simplify home loans?" (Show your enthusiasm and understanding of the product's value proposition).

• "How do you see your role contributing to a customer-centric culture within a large financial institution?" (Align your values with the company's focus on customer experience and integrity).

Portfolio Presentation Strategy:

• Structure is Key: For each project, present a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome.

• Visuals Matter: Use high-quality visuals of wireframes, mockups, prototypes, and user flows.

• Explain Your 'Why': Articulate the rationale behind your design decisions at every stage.

• Quantify Impact: Use metrics to demonstrate the success of your work.

• Be Ready for Figma Deep Dive: Prepare to discuss specific Figma features you used, your approach to components, and how you managed design files.

• Showcase Collaboration: Mention how you worked with product managers, engineers, and other stakeholders throughout the project lifecycle.

📝 Enhancement Note: Candidates should be prepared to go deep into their portfolio projects, demonstrating not just the final output but the strategic thinking, user empathy, and technical proficiency (especially with Figma) that led to successful outcomes.

📌 Application Steps

To apply for this Senior UX/UI Designer position:

• Submit your application through the provided Workday link.

• Crucially, ensure your application includes both a resume and a comprehensive design portfolio. Applications without a portfolio will not be considered.

• Tailor your resume: Highlight experience in UX/UI design, Figma proficiency, stakeholder management, agile methodologies, and any relevant financial services or fintech experience. Use keywords from the job description.

• Prepare your portfolio: Select 3-5 of your most impactful projects. For each, clearly articulate the problem, your role, your process (research, ideation, design, testing), the solutions, and the measurable outcomes. Focus on responsive web design and your use of Figma.

• Research Unloan and CBA: Understand their mission, target audience, and recent developments. Consider how your design philosophy aligns with their customer-centric approach.

• Practice your portfolio walkthrough: Be ready to present your selected projects articulately, focusing on your design process, problem-solving skills, and the impact of your work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.