Senior UX/ UI Designer

📍 Job Overview

Job Title: Senior UX/UI Designer

Company: HSBC

Location: Ciudad de México, Mexico

Job Type: FULL_TIME

Category: UX/UI Design

Date Posted: April 27, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the vision, strategy, and roadmap for customer experience design within HSBC's Global Service Center (GSC), positioning the organization at the forefront of digital innovation.

• Elevate design quality and champion design thinking methodologies to foster a culture of excellence, accountability, and continuous improvement in product design.

• Ensure the highest standards of craft, clarity, and creativity across user experience (UX), user interface (UI), and UX writing by collaborating with a global team of Product Designers and supporting disciplines.

• Translate complex financial services and stringent regulatory requirements into simple, engaging, and trustworthy digital experiences that meet user needs and business objectives.

• Leverage user research and data-driven insights to inform, evaluate, and validate customer experiences, ensuring the voice of the customer is central to all design decisions and product development.

📝 Enhancement Note: This role is positioned as a Senior UX/UI Designer, implying a significant level of autonomy and strategic influence. The emphasis on "influencing vision, strategy, and roadmap" suggests the candidate will not only execute design but also contribute to the overall direction of digital product development within HSBC's GSC. The mention of "complex financial services and regulatory requirements" indicates a need for a designer adept at navigating intricate business contexts and translating them into user-friendly interfaces, a common challenge in the financial services sector.

📈 Primary Responsibilities

• Develop and advocate for design strategies that align with HSBC's business objectives and customer needs, contributing to the overall product roadmap.

• Conduct comprehensive user research, including qualitative and quantitative methods, to gather insights that inform design decisions and validate proposed solutions.

• Design intuitive and visually appealing user interfaces for responsive and native platforms, ensuring a consistent and branded user experience.

• Create detailed prototypes and user flows to effectively communicate design concepts and facilitate user testing and stakeholder feedback.

• Collaborate closely with Product Managers, Engineers, and other stakeholders across global teams to ensure seamless integration of UX/UI design into the product development lifecycle.

• Champion accessibility standards and inclusive design principles throughout the design process, ensuring digital products are usable by all customers.

• Develop and maintain design systems, ensuring consistency, scalability, and efficiency in design deliverables.

• Craft clear, concise, and effective UX copy in UK English that enhances user comprehension and engagement.

• Mentor junior designers and contribute to fostering a collaborative and high-performing design team culture.

• Present design concepts and research findings to stakeholders at various levels, effectively articulating user needs and design rationale.

📝 Enhancement Note: The responsibilities highlight a blend of strategic contribution, hands-on design execution, and team leadership. The emphasis on "translating complex financial services and regulatory requirements" suggests the need for a designer who can handle intricate problem spaces. The requirement for "UK English" copy suggests a specific market focus or a global team standard.

🎓 Skills & Qualifications

Education:

Experience:

• 5-10 years of proven experience in UX/UI design, with a focus on digital products and services.

Required Skills:

• Product Design Expertise: Proven track record in designing digital products and services, with a strategic impact on business and customer outcomes.

• Portfolio Excellence: A strong portfolio showcasing world-class product design across responsive and native platforms, with clear evidence of user and business results.

• Figma Proficiency: Advanced expertise in Figma for UI design, prototyping, and collaborative workflows.

• Design Systems: Deep understanding and practical experience in creating and utilizing design systems.

• Core UX Disciplines: Mastery in user research, content design, usability testing, visual design, interaction design, and information architecture.

• Prototyping: Skilled in creating interactive prototypes to effectively communicate design concepts.

• Financial Services Experience: Experience designing within complex, regulated environments, ideally within the financial services sector.

• Accessibility & Inclusivity: Working knowledge of accessibility standards (e.g., WCAG) and inclusive design principles.

• Cross-functional Collaboration: A collaborative, cross-functional mindset with the ability to build trusted relationships across diverse global teams.

• UK English Content Design: Demonstrated capability for writing effective, user-centered content in UK English.

Preferred Skills:

• Experience with other design and prototyping tools.

• Familiarity with agile development methodologies.

• Experience in mentoring or leading design initiatives.

• Understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineering teams.

📝 Enhancement Note: The emphasis on a "strong portfolio showcasing world-class product design" and "clear user and business outcomes" indicates that practical demonstration of impact is highly valued. The specific mention of Figma, design systems, and core UX disciplines points to the expected technical and methodological proficiency. The requirement for experience in "complex, regulated environments—ideally financial services" is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Detailed case studies showcasing end-to-end design processes for at least 2-3 significant digital products or features, highlighting problem definition, research, ideation, design execution, and outcomes.

• Impact Demonstration: Clear articulation of how your design decisions led to measurable business and user outcomes (e.g., increased conversion rates, improved user satisfaction, reduced support tickets, enhanced task completion). Quantifiable results are highly preferred.

• Platform Diversity: Examples demonstrating proficiency in designing for both responsive web and native mobile platforms (iOS and Android).

• Process Documentation: Visual documentation of your design process, including user flows, wireframes, interactive prototypes, and final UI designs.

• System Integration: Examples of contributions to or utilization of design systems, demonstrating understanding of consistency, scalability, and component-based design.

Process Documentation:

• Workflow Design: Evidence of designing and optimizing user workflows for complex applications, particularly within financial services.

• User-Centered Design: Documentation illustrating how user research, testing, and feedback were integrated into the design lifecycle to ensure user needs were met.

• Collaboration Artifacts: Examples of how you've collaborated with cross-functional teams (e.g., shared design files, documentation of design reviews, stakeholder presentations).

📝 Enhancement Note: For a Senior role, the portfolio is expected to go beyond just visual design. It needs to demonstrate strategic thinking, problem-solving capabilities, and a clear understanding of how design impacts business objectives. The emphasis on "clear user and business outcomes" and "measurable results" is critical for a senior-level candidate.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Generous Paid Leave Package: Comprehensive leave benefits including specific days for wedding celebrations, family care, and bereavement, promoting work-life balance and well-being.

• Professional Development: Opportunities for continuous learning, skill enhancement, and career growth within a global organization.

• Flexible Working: Arrangements that support a hybrid work model, allowing for a blend of in-office collaboration and remote flexibility.

• Global Opportunities: Potential for international exposure and career advancement within the HSBC network.

• Health and Wellness Programs: Access to programs and initiatives focused on employee well-being.

• Retirement Savings Plan: Contributions to a retirement savings plan.

• Employee Assistance Program (EAP): Support services for personal and professional challenges.

Working Hours:

• Standard full-time work schedule, likely around 40 hours per week. The hybrid arrangement offers flexibility in terms of where work is performed, with an expectation of regular in-office presence for collaborative activities.

📝 Enhancement Note: The salary estimate is derived from researching average salaries for Senior UX/UI Designers in Mexico City, factoring in the specific industry (financial services) and the multinational nature of HSBC. Benefits are directly pulled from the provided text and contextualized for a senior operations professional.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking, Financial Services, and Insurance. HSBC operates as a global financial institution, offering a wide range of banking and financial services. This industry is characterized by stringent regulations, a focus on security and trust, and a constant drive for digital transformation to enhance customer experience and operational efficiency.

Company Size: HSBC is a very large, multinational corporation with tens of thousands of employees globally, placing it in the "Mega-size" category. This implies a structured environment with established processes, extensive resources, and opportunities for diverse career paths, but also potential for bureaucracy.

Founded: HSBC was founded in 1865, giving it a long and rich history in global finance. This historical depth suggests a company with established traditions, significant market experience, and a stable operational framework.

Team Structure:

• The role is within the Global Service Center (GSC), indicating a hub for delivering services and expertise across various regions.

• The Senior UX/UI Designer will work alongside a "global team of Product Designers and supporting disciplines," suggesting a matrixed structure where collaboration across functions and geographies is key.

Methodology:

• Design Thinking: Explicitly mentioned as a methodology to be championed, indicating a user-centric approach to problem-solving.

• Data-Informed Design: Emphasis on using research and data to "inform, evaluate, and validate customer experiences."

• Agile/Iterative Development: Implied through collaboration with product teams and the product development lifecycle, suggesting iterative design and development practices.

• Design Systems: A core component of the role, promoting consistency and scalability in design.

Company Website: https://www.hsbc.com/

📝 Enhancement Note: The company context emphasizes HSBC's scale and history in financial services, which directly impacts the type of challenges a UX/UI designer will face—complex regulations, high stakes for user trust, and the need for robust, scalable solutions. The GSC context suggests a center of excellence model.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, signifying a high degree of expertise, autonomy, and responsibility. A Senior UX/UI Designer at HSBC is expected to not only execute complex design tasks but also to influence strategy, mentor others, and contribute to the overall maturity of the design practice within the organization. The role demands a strategic mindset, strong problem-solving skills, and the ability to navigate complex organizational structures.

Reporting Structure: The Senior UX/UI Designer will likely report to a Design Manager or Head of Design within the Global Service Center. They will collaborate extensively with Product Managers, Engineering Teams, UX Researchers, and other cross-functional stakeholders across different geographies. This implies a need for strong communication and influencing skills to align diverse teams towards common design goals.

Operations Impact: The impact of this role is significant, directly influencing how customers interact with HSBC's digital platforms. By translating complex financial services into intuitive and trustworthy experiences, the Senior UX/UI Designer contributes to:

• Customer Acquisition & Retention: Creating seamless onboarding and user journeys that attract and retain customers.

• Operational Efficiency: Designing intuitive interfaces that reduce user error and support inquiry volume.

• Brand Trust & Reputation: Building confidence through reliable, secure, and user-friendly digital experiences.

• Revenue Growth: Facilitating transactions and product uptake through effective UX/UI design.

• Innovation: Driving the adoption of new digital features and services.

Growth Opportunities:

• Design Leadership: Potential to move into lead designer roles, managing design projects or small teams, or specializing in UX strategy.

• Cross-functional Mobility: Opportunities to transition into Product Management or related strategic roles within the GSC or other HSBC divisions.

• Specialization: Deepen expertise in specific areas like design systems, accessibility, or user research leadership.

• Global Mobility: Potential to work on projects with different regions or relocate to other HSBC locations globally.

• Continuous Learning: Access to training, workshops, and industry conferences to stay abreast of the latest UX/UI trends and technologies.

📝 Enhancement Note: The "Operations Impact" section is tailored to demonstrate how UX/UI design directly contributes to business operations and revenue, a key aspect for operations-focused roles. Growth opportunities are framed within a large corporate structure like HSBC.

🌐 Work Environment

Office Type: The role is designated as Hybrid, indicating a mix of in-office and remote work. HSBC's Global Service Center in Mexico City likely offers a modern office environment designed to foster collaboration, innovation, and employee well-being. This typically includes open-plan workspaces, dedicated meeting rooms, collaboration zones, and potentially quiet areas for focused work.

Office Location(s): The role is based in Ciudad de México (México D.F.). Specific office details would typically be available upon inquiry or during the interview process, but large financial institutions often have well-established, accessible corporate offices in major business districts.

Workspace Context:

• Collaborative Hub: The office environment will serve as a hub for team meetings, brainstorming sessions, design critiques, and building cross-functional relationships with local and global colleagues.

• Technology-Rich: Access to necessary hardware, software, and reliable internet connectivity to support design work, prototyping, and remote collaboration tools.

• Team Interaction: Opportunities for spontaneous interactions with peers and stakeholders, fostering a sense of team cohesion and shared purpose, crucial for the hybrid model.

Work Schedule: A standard full-time schedule (likely 40 hours/week) with hybrid flexibility. This means employees are expected to be present in the office for a set number of days per week, balancing the need for in-person collaboration with the benefits of remote work. The exact schedule and office days are typically determined by team needs and manager discretion.

📝 Enhancement Note: The hybrid nature of the role and the context of a large financial institution are key factors in describing the work environment. The focus is on how the environment supports the collaborative and focused work required for a Senior UX/UI Designer.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will conduct an initial screening call to assess basic qualifications, cultural fit, and salary expectations.

• Portfolio Review & Technical Interview: Candidates will present their portfolio, walking through selected case studies. This is a critical stage where the hiring manager and design leads will evaluate design thinking, problem-solving skills, execution quality, and impact. Expect in-depth questions about your process, decisions, and outcomes.

• Stakeholder Interview(s): Interviews with Product Managers, Engineering leads, or other key stakeholders to assess collaboration style, communication skills, and ability to integrate into cross-functional teams.

• Design Challenge (Potential): A take-home assignment or a live design exercise focused on a specific problem relevant to HSBC's services, testing practical design skills and approach.

• Final Interview: Typically with a senior leader (e.g., Head of Design, GSC Leadership) to discuss strategic alignment, leadership potential, and overall fit with HSBC's culture.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant projects that demonstrate end-to-end design process and measurable impact, ideally in regulated or complex industries like financial services.

• Tell a Story: Structure each case study as a narrative: the problem, your role, the process (research, ideation, design, testing), the solution, and the outcomes (quantified where possible).

• Highlight Your Role: Clearly define your specific contributions, especially if working in a team environment.

• Focus on "Why": Be prepared to articulate the rationale behind your design decisions at every stage.

• Showcase Process: Include wireframes, user flows, prototypes, and final UI visuals to illustrate your journey.

• Demonstrate Impact: Quantify results whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y seconds").

• Prepare for Questions: Anticipate questions about your process, challenges faced, how you handle feedback, and how you collaborate.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the problem statement, constraints, and objectives of any design challenge.

• Embrace Constraints: Recognize that financial services roles often have significant regulatory and technical constraints; demonstrate how you work within them.

• Prioritize: If time is limited, focus on demonstrating your core strengths and thought process rather than trying to deliver a fully polished solution.

• Communicate Your Thinking: Clearly articulate your assumptions, approach, and key decisions.

📝 Enhancement Note: This section provides specific, actionable advice tailored to a Senior UX/UI Designer role at a large financial institution, emphasizing portfolio content, presentation strategy, and the types of challenges to expect.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows. Proficiency in its advanced features, including component libraries, auto-layout, and collaborative editing, is expected.

• Prototyping Tools: Beyond Figma's capabilities, familiarity with tools like InVision, Axure RP, or Adobe XD for more complex or specific prototyping needs may be beneficial.

• Design Systems Management: Experience with tools and methodologies for building, maintaining, and scaling design systems (e.g., Zeroheight, Storybook integration).

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or specialized UX analytics tools (e.g., Hotjar, FullStory) to understand user behavior and gather data-driven insights.

• Data Visualization Tools: Basic understanding of how to interpret data presented in dashboards (e.g., Tableau, Power BI) to inform design decisions.

CRM & Automation:

• While not a direct CRM role, understanding how UX/UI design impacts CRM usage and customer journeys within financial services is valuable. Familiarity with how design integrates with platforms like Salesforce or other enterprise CRM systems used in banking could be a plus.

📝 Enhancement Note: The technology stack focuses on core UX/UI design tools, particularly Figma, and extends to related areas like analytics and design systems, which are crucial for a senior role in a large organization.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the customer, ensuring their needs are at the heart of all design decisions. This translates to rigorous user research and empathy-driven design.

• Excellence & Craft: A pursuit of high quality in all design outputs, from concept to final execution. This includes attention to detail, aesthetic sensibility, and adherence to best practices.

• Collaboration & Trust: Fostering strong, trusted relationships across diverse, global teams (Product, Engineering, Business) to achieve shared goals effectively.

• Inclusivity & Diversity: Championing design practices that are accessible and welcoming to all users, valuing differences and ensuring equitable experiences.

• Data-Driven Decision Making: Utilizing research, analytics, and insights to guide design choices, ensuring solutions are effective and deliver tangible value.

• Accountability & Ownership: Taking responsibility for design outcomes and driving projects to successful completion.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with Product Managers to define requirements, Engineers to implement designs, and Researchers to validate concepts. This involves active participation in team ceremonies and open communication channels.

• Design Critiques & Feedback: Participating in and leading design reviews, providing constructive feedback, and being receptive to critiques to improve design quality.

• Knowledge Sharing: Actively sharing insights, best practices, and learnings within the design team and across broader product development groups.

• Global Mindset: Adapting communication and collaboration styles to work effectively with colleagues across different time zones and cultural backgrounds.

📝 Enhancement Note: The values are inferred from the job description's emphasis on customer experience, quality, collaboration, inclusivity, and data. These are common themes in modern design organizations, especially within large, regulated entities like HSBC.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Translating intricate financial services and strict regulatory requirements into simple, intuitive user experiences requires significant analytical and problem-solving skills.

• Global Consistency vs. Local Needs: Balancing the need for a consistent global design language with the unique requirements and cultural nuances of different markets.

• Stakeholder Alignment: Gaining consensus and buy-in from diverse stakeholders across various departments and geographies who may have competing priorities.

• Pace of Change: Keeping up with rapid technological advancements and evolving customer expectations in the digital financial services landscape.

• Hybrid Collaboration: Effectively collaborating and maintaining strong team cohesion in a hybrid work environment across different time zones.

Learning & Development Opportunities:

• Advanced UX/UI Techniques: Access to training on cutting-edge design methodologies, tools, and accessibility standards.

• Financial Services Domain Expertise: Deepening knowledge of the banking and financial services industry, its regulations, and customer needs.

• Leadership Skills: Opportunities to develop leadership capabilities through mentoring, project leadership, and strategic involvement.

• Industry Conferences & Certifications: Support for attending relevant industry events and pursuing professional certifications.

• Internal Mobility & Networking: Leveraging HSBC's global network for cross-functional projects, knowledge exchange, and career path exploration.

📝 Enhancement Note: Challenges are identified based on the nature of the role (Senior UX/UI Designer), industry (Financial Services), and company context (Global, Hybrid). Growth opportunities are framed within a large corporate structure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you influenced a product roadmap or strategy based on user insights. What was the outcome?" (Focus on strategic thinking, data utilization, and impact.)

• "How do you approach translating complex regulatory requirements into simple, user-friendly digital experiences?" (Highlight your process for deconstructing complexity and user-centric solutions.)

• "Walk us through a challenging stakeholder management situation you encountered. How did you build trust and align goals?" (Emphasize communication, negotiation, and relationship-building skills.)

Company & Culture Questions:

• "What attracts you to HSBC and this Senior UX/UI Designer role specifically?" (Research HSBC's values, recent initiatives, and align your motivations.)

• "How would you contribute to fostering a culture of design excellence and design thinking within our global team?" (Discuss your experience mentoring, leading by example, and championing methodologies.)

• "Describe your experience working in a hybrid environment. How do you ensure effective collaboration across geographies?" (Focus on communication tools, asynchronous work strategies, and proactive engagement.)

Portfolio Presentation Strategy:

• Prioritize Impact: For each project, clearly state the problem, your role, the solution, and the quantifiable results. Use the STAR method (Situation, Task, Action, Result) to structure your narrative.

• Showcase Your Process: Don't just show final screens. Include wireframes, user flows, prototypes, and research insights to demonstrate your thinking.

• Articulate Decisions: Be ready to explain why you made specific design choices, referencing user research, business goals, or design principles.

• Handle Questions Gracefully: Listen carefully, ask clarifying questions if needed, and provide thoughtful, honest answers. If you don't know an answer, explain how you would find it.

• Demonstrate Enthusiasm: Show genuine interest in HSBC's mission and the opportunity to contribute.

📝 Enhancement Note: Interview preparation advice is tailored to the seniority of the role, the financial services industry context, and the likely interview format, emphasizing strategic thinking, impact, and collaboration.

📌 Application Steps

To apply for this Senior UX/UI Designer position at HSBC:

• Submit Your Application: Utilize the provided link on the HSBC careers portal to submit your resume and any required introductory information.

• Curate Your Portfolio: Select 2-3 of your most impactful projects that best showcase your end-to-end design process, strategic thinking, and measurable outcomes, particularly those relevant to complex or regulated industries. Ensure it highlights your expertise in Figma, design systems, and core UX disciplines.

• Tailor Your Resume: Update your resume to clearly articulate your experience in designing digital products, your strategic contributions, and your proficiency with key UX/UI tools and methodologies. Quantify achievements where possible.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, clear articulation of your process, rationale for design decisions, and demonstrated impact. Be ready to discuss how you handle feedback and collaborate with cross-functional teams.

• Research HSBC: Familiarize yourself with HSBC's mission, values, recent digital initiatives, and the current landscape of digital banking. Understand their commitment to customer experience and digital transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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