Senior UX Researcher - (English/Spanish)

📍 Job Overview

Job Title: Senior UX Researcher - (English/Spanish)

Company: Booksy

Location: United States

Job Type: Full-Time

Category: User Experience Research / Product Insights

Date Posted: February 22, 2026

Experience Level: 5-10 Years (Mid to Senior Level)

Remote Status: Fully Remote

🚀 Role Summary

• Drive deep customer understanding and product experience through strategic UX research initiatives.

• Lead the end-to-end planning, execution, and synthesis of qualitative and quantitative research studies.

• Translate complex user insights into actionable recommendations that directly shape product strategy and roadmap.

• Collaborate cross-functionally with Product, Design, Engineering, and Data teams to champion the customer voice and ensure data-informed decision-making.

📝 Enhancement Note: This role is positioned as Senior UX Researcher, indicating a need for leadership in research planning, execution, and stakeholder management. The emphasis on "shaping product decisions," "driving decisions that directly impact product strategy," and "mentoring non-researchers" suggests a strong focus on impact and influence beyond just delivering findings. The bilingual requirement (English/Spanish) is a critical differentiator.

📈 Primary Responsibilities

• Lead the design, execution, and analysis of a variety of research methods, including user interviews, contextual inquiries, surveys, usability testing, and diary studies, to uncover user needs, behaviors, and pain points.

• Synthesize research findings from multiple sources (qualitative, quantitative, behavioral data) into clear, compelling narratives and actionable insights that inform product design and business strategy.

• Partner closely with Product Managers, Designers, Engineers, and Data Analysts to identify key research questions, integrate research into the product development lifecycle, and ensure alignment on customer understanding.

• Effectively communicate research findings and recommendations to diverse audiences, including senior leadership, through presentations, reports, and workshops.

• Champion the customer perspective across the organization, advocating for user needs and ensuring that product decisions are user-centered.

• Mentor and guide designers, product managers, and other stakeholders in research best practices, helping them to conduct effective user engagements and integrate user feedback into their work.

• Contribute to the ongoing development and refinement of Booksy's research practice, methodologies, and tooling.

• Manage research projects, including defining scope, timelines, and resource allocation, to ensure timely delivery of insights.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on research execution and strategic influence. The expectation to "synthesize data from across the business" and "align stakeholders on customer understanding" points to a role that requires strong analytical and communication skills, not just research methodology expertise. The mentoring aspect is key for a senior role, indicating an expectation to elevate the research maturity of the broader product team.

🎓 Skills & Qualifications

Education:

Experience:

• 4–7 years of progressive experience in UX research, applied research, or a closely related field.

• Minimum of 3 years of experience conducting research on a large-scale, multinational technology product.

• Demonstrated experience in planning, executing, and synthesizing research using a range of qualitative and quantitative methodologies.

Required Skills:

• UX Research Methodologies: Proficient in planning, conducting, and analyzing qualitative research (e.g., interviews, usability testing, contextual inquiry, ethnography) and quantitative research (e.g., surveys, A/B testing analysis).

• Data Synthesis & Analysis: Ability to synthesize complex datasets from various sources into clear, actionable insights and compelling narratives.

• Stakeholder Management & Communication: Exceptional verbal and written communication skills, with a proven ability to articulate complex research findings and their implications clearly to diverse audiences, including non-researchers and senior leadership.

• Bilingual Fluency: Fluent in spoken and written English and Spanish.

• Product Strategy Acumen: Understanding of how user research informs product strategy, roadmapping, and feature development.

Preferred Skills:

• Research & Collaboration Tools: Familiarity with common research tools (e.g., Qualtrics, SurveyMonkey, user testing platforms) and collaboration suites such as GSuite.

• Mentorship & Training: Demonstrable experience in mentoring or educating non-researchers on research practices and user-centered design principles.

• Cross-functional Collaboration: Experience working effectively within agile product development teams, partnering with Product Managers, Designers, and Engineers.

• Statistical Analysis: Basic understanding of statistical principles for quantitative research analysis.

**