Senior UX / Product Designer

📍 Job Overview

Job Title: Senior UX / Product Designer

Company: Hitachi Solutions

Location: London, England, United Kingdom

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: March 09, 2026

Experience Level: Mid-Senior Level (Estimated 5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the design of intuitive and usable digital experiences that directly address user needs and strategic business objectives within complex digital transformation programs.

• Drive the full lifecycle of digital product and service design, from initial problem exploration and client consultation through to the iterative improvement of live services.

• Foster strong collaborative relationships with cross-functional teams, including service designers, user researchers, engineers, product managers, and architects, ensuring cohesive and user-centric solutions.

• Champion user-centred design principles and advocate for evidence-based design methodologies within delivery teams and client engagements.

• Contribute to the growth and standardization of design practices, including the development of design systems and the mentorship of junior design talent.

📝 Enhancement Note: The role is explicitly for a "Senior UX / Product Designer" with a focus on "User-Centred Design (UCD)" within a "Digital, Data and Technology consultancy." This indicates a strategic role requiring not just execution but also the ability to influence design direction, collaborate with diverse stakeholders, and contribute to the practice's evolution. The hybrid nature suggests a blend of remote work with regular in-office or client-site presence for collaboration and client engagement.

📈 Primary Responsibilities

• Design intuitive and usable digital experiences that effectively respond to defined user needs and overarching business goals, ensuring seamless user journeys.

• Develop comprehensive design artifacts, including detailed user flows, low-fidelity wireframes, and interactive prototypes, to articulate design concepts and facilitate rigorous testing.

• Play a pivotal role in shaping the user experience of intricate digital services, ensuring consistency and coherence across multiple channels and customer touchpoints.

• Translate complex research insights and service concepts into actionable, practical product and interface design solutions that meet real-world user requirements.

• Actively contribute to early project shaping and discovery phases, assisting teams in gaining a deep understanding of user needs and the problem space.

• Collaborate closely with multidisciplinary teams throughout the design and delivery phases, actively developing and iterating on solutions based on feedback and testing.

• Support and contribute to robust usability testing and design validation processes to confirm that developed products effectively meet user needs and expectations.

• Drive the continuous improvement of live products and services through ongoing iteration, data analysis, and the incorporation of user feedback.

• Facilitate engaging workshops and collaborative design activities with both clients and internal delivery teams.

• Work in close partnership with engineers and architects to ensure the technical feasibility and practical implementation of design solutions within organizational and technical constraints.

• Clearly articulate and defend design decisions, providing evidence-based rationale to support teams in making informed product decisions.

• Foster and maintain a shared understanding of user needs and design principles across all relevant teams and stakeholders.

• Act as a strong advocate for user-centred and evidence-based design approaches within delivery teams and client interactions.

• Contribute to the development and maintenance of design standards, design systems, and shared design practices within the UCD practice.

• Provide support and mentorship to more junior designers, fostering their professional growth and skill development.

• Actively share knowledge, insights, and learnings within the broader User-Centred Design team and the wider organization.

📝 Enhancement Note: The responsibilities highlight a full-spectrum UX/Product Design role, encompassing strategic discovery, hands-on design execution, cross-functional collaboration, client interaction, and practice development. The emphasis on "full lifecycle" and "live service improvement" indicates a need for designers who can think strategically about long-term product health and user satisfaction.

🎓 Skills & Qualifications

Education: While specific educational qualifications are not explicitly stated, a Bachelor's or Master's degree in Design (e.g., HCI, Interaction Design, Graphic Design), Computer Science, or a related field is typically expected for a Senior-level role in this domain. Equivalent practical experience will also be highly valued.

Experience: Significant experience in designing digital products or services within complex, multidisciplinary team environments is essential. Experience within consulting, large-scale digital transformation programs, or product teams is highly desirable. A portfolio showcasing a strong track record of successful UX/Product Design projects is critical.

Required Skills:

• Proven experience designing digital products or services within multidisciplinary teams, demonstrating a strong understanding of collaborative workflows.

• Demonstrated ability to translate user needs, research insights, and business goals into practical, user-friendly design solutions.

• Proficiency in creating key design artifacts, including detailed user journeys, comprehensive wireframes, and interactive prototypes.

• Experience in designing and iterating on solutions based on user feedback, usability testing results, and performance metrics.

• Strong collaboration and communication skills, with the ability to work effectively with engineers, product managers, user researchers, and other stakeholders.

• Ability to clearly articulate and communicate design thinking, rationale, and decisions to both technical and non-technical audiences.

Preferred Skills:

• Experience in consulting environments or within large-scale digital transformation programs.

• Familiarity with enterprise technology ecosystems and their implications for design.

• Experience designing for UK Government or public sector services, understanding their unique constraints and user bases.

• Experience designing user experiences within complex organizational or regulatory environments.

• Curiosity and interest in how emerging technologies, such as Artificial Intelligence (AI), are shaping user experiences and design practices.

• Familiarity with how new tools and technologies can improve research and design workflows; and how organizations can responsibly integrate new technologies into human-centric experiences.

• Experience contributing to or managing design systems and design libraries.

📝 Enhancement Note: The "Essential" qualifications clearly define the core competencies required. The "Preferred Experience" section provides valuable insight into areas that will set candidates apart, particularly experience in public sector services and an understanding of emerging technologies like AI, suggesting the company is forward-thinking and operates in regulated or complex environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong track record of end-to-end UX/Product Design projects, showcasing your process from problem definition to final solution.

• Case studies that clearly articulate the user problems, business goals, your design process, key decisions, and the outcomes achieved. This should include examples of user flows, wireframes, and prototypes.

• Evidence of how you have translated user research and usability testing findings into actionable design improvements.

• Demonstrations of your ability to collaborate effectively with cross-functional teams (engineers, product managers, researchers) and how your design contributions integrated with their work.

Process Documentation:

• Clear documentation of your design process, illustrating how you approach problem-solving, ideation, iteration, and validation.

• Examples of how you have contributed to or utilized design systems to ensure consistency and efficiency in design.

• Documentation of how you have facilitated workshops or collaborative design sessions.

• Evidence of how you have communicated design decisions and rationale to diverse stakeholders.

📝 Enhancement Note: For a Senior UX/Product Designer role, a portfolio is paramount. The emphasis on "full lifecycle," "translation of research," and "collaboration" means the portfolio should not just display final designs but also the thought process, problem-solving, and teamwork involved. Demonstrating experience with accessibility and emerging tech is key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX/Product Designers in London, with an estimated 5-10 years of experience, the typical salary range is likely between £55,000 and £80,000 per annum. This can vary based on specific experience, the complexity of projects, and the candidate's negotiation skills.

Benefits:

• Competitive compensation packages, potentially including performance-based bonuses.

• Comprehensive pension plan to support long-term financial security.

• Standard benefits plans, which may include health insurance, life assurance, and other welfare programs.

• Access to a comprehensive career development programme designed for continuous professional growth.

• Opportunities for dedicated mentoring from experienced professionals to guide career progression.

• Access to structured training plans to acquire new skills and deepen existing expertise.

• Work/Life balance is emphasized, with a predominantly home-working model.

Working Hours: The role typically involves a standard full-time work week of approximately 40 hours. While the role is primarily home-based, regular attendance at Hitachi Solutions or customer offices in London is expected, indicating a hybrid work arrangement.

📝 Enhancement Note: Salary estimation is based on typical Senior UX/Product Designer roles in London, considering the company's industry (consultancy) and the candidate's likely experience level. The benefits package is directly pulled from the provided text and is comprehensive, highlighting Hitachi's investment in employee development and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital, Data and Technology Consultancy. Hitachi Solutions Europe operates as a Microsoft Inner Circle and Cloud Services partner, specializing in end-to-end digital transformation. Their capabilities span Microsoft Dynamics 365, Power Platform, Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User-Centred Design, Accessibility, and Agile DevOps.

Company Size: Hitachi Solutions Europe is part of a larger global organization. The company emphasizes a "family" atmosphere with strong team spirit, cohesion, and appreciation. They promote collaboration, open communication, and transparency. While the exact size of the European division isn't specified, Hitachi Solutions globally is a significant entity, suggesting ample resources and opportunities.

Founded: Hitachi Solutions' origins trace back to the founding of Hitachi, Ltd. in 1910. Hitachi Solutions America was established in 1987, and Hitachi Solutions Europe has grown significantly since its inception to become a key player in digital transformation consulting. The emphasis on a "learning culture and flat hierarchy" points to an agile and adaptive organizational structure.

Team Structure:

• The User-Centred Design (UCD) practice is a specialized team within Hitachi Solutions, focusing on delivering user-centric solutions.

• Senior UX Designers will work within multidisciplinary teams, integrating with service designers, user researchers, engineers, product managers, and architects on client projects.

Methodology:

• User-Centred Design (UCD): This is a core methodology, emphasizing that all solutions are designed with the end-user at the forefront.

• Agile DevOps: The company leverages Agile methodologies for project delivery, ensuring flexibility, rapid iteration, and efficient collaboration.

• Data-Driven Approaches: Implicit in their "Performance & Analytics" and "Modern Data Platform" capabilities, suggesting that design decisions are informed by data and analytics.

• End-to-End Transformation: Hitachi Solutions focuses on delivering comprehensive solutions across the entire digital transformation journey.

Company Website: https://www.hitachi-solutions.co.uk/

📝 Enhancement Note: The company culture is described as collaborative, innovative, and employee-focused, with a strong emphasis on learning and development. The UCD practice integrates closely with other technical and product roles, typical of a consultancy focused on delivering comprehensive digital solutions.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level within the User-Centred Design (UCD) practice. A Senior UX/Product Designer is expected to lead design initiatives, mentor junior colleagues, and influence design strategy. They are key contributors to project success, translating complex requirements into user-friendly solutions and acting as a trusted advisor to clients and internal teams. The role requires a blend of strong design execution, strategic thinking, and effective stakeholder management.

Reporting Structure: Senior UX Designers will likely report to a Lead UX Designer, a Head of Design, or a Director within the UCD practice. They will also work closely with Project Managers, Product Owners, and Account Directors on client engagements. The "flat hierarchy" mentioned suggests that reporting lines may be less rigid, allowing for direct interaction with senior leadership and broader project teams.

Operations Impact: The impact of this role is significant, directly influencing the usability, adoption, and success of digital products and services delivered to clients. By ensuring user needs are met and business goals are achieved, the Senior UX/Product Designer contributes directly to client satisfaction, project outcomes, and Hitachi Solutions' reputation as a leading digital transformation partner. Their work can lead to improved user engagement, operational efficiencies for clients, and enhanced brand perception.

Growth Opportunities:

• Leadership Development: Opportunity to lead design streams on major transformation projects, manage junior designers, and contribute to the strategic direction of the UCD practice.

• Skill Specialization: Deepen expertise in areas like AI-driven UX, accessibility, or specific industry verticals (e.g., public sector services) through project exposure and training.

• Client Consulting: Develop advanced client-facing and consulting skills, becoming a trusted advisor on user-centred design strategies.

• Technical Acumen: Further integrate with technical teams to understand emerging technologies and their application in UX design.

• Career Progression: Potential to advance to Lead UX Designer, Design Manager, or Principal Consultant roles.

📝 Enhancement Note: The Senior UX/Product Designer role is a critical position within Hitachi Solutions' UCD practice, offering substantial growth potential through leadership, specialization, and client-facing responsibilities within a consultancy framework.

🌐 Work Environment

Office Type: Hitachi Solutions operates a hybrid work model. While employees are predominantly home workers, regular attendance at Hitachi Solutions' offices or client offices in London is expected. This suggests a flexible work environment that balances remote autonomy with in-person collaboration and client engagement.

Office Location(s): The primary work location is London, England, United Kingdom. Specific office addresses for Hitachi Solutions are not detailed, but client meetings and team collaborations will necessitate presence in and around London.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to foster collaboration, with in-office days likely dedicated to team workshops, client meetings, brainstorming sessions, and relationship building.

• Technology & Tools: Employees will have access to the necessary digital tools and platforms to perform their roles, both remotely and from office locations. This would include design software, collaboration platforms, and communication tools.

• Team Interaction: Opportunities for direct interaction with colleagues in the UCD practice and multidisciplinary project teams will occur during office visits, fostering a sense of community and shared purpose.

Work Schedule: The role requires a commitment of approximately 40 hours per week, typical for a full-time position. The hybrid arrangement offers flexibility in managing remote workdays, while planned office days ensure structured collaboration and client presence.

📝 Enhancement Note: The hybrid work model is a key aspect of the work environment, emphasizing flexibility while ensuring regular face-to-face interaction for collaboration and client delivery, characteristic of modern consultancy firms.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your CV and portfolio to assess suitability against the core requirements.

• Portfolio Presentation & Discussion: Expect to present your portfolio, walking through key case studies. Be prepared to discuss your design process, decision-making rationale, challenges faced, and the impact of your work. Focus on how you translated user needs into solutions and collaborated with teams.

• Technical/Skills Interview: This may involve design challenges, problem-solving scenarios, or discussions around specific UX/UI principles, accessibility, and your experience with relevant tools.

• Team/Cultural Fit Interview: You'll likely meet with other members of the UCD team or project leads to assess your collaboration style, communication skills, and alignment with Hitachi Solutions' values.

• Final Interview: Potentially with senior leadership to discuss strategic fit, career aspirations, and overall suitability for the Senior role.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects that demonstrate the full project lifecycle and your senior-level contributions.

• Tell a Story: For each case study, clearly articulate the problem, your role, your process (research, ideation, design, testing), key decisions, and the measurable outcomes or impact.

• Highlight Seniority: Emphasize leadership in design, mentoring, strategic influence, and complex problem-solving.

• Showcase Collaboration: Detail how you worked with engineers, product managers, researchers, and clients.

• Accessibility Focus: Explicitly call out how you incorporated accessibility and inclusive design principles.

• Tools & Techniques: Briefly mention the tools and methodologies used, but focus more on the why and how of your design decisions.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you understand the client's business, user base, and any stated constraints.

• Process Over Perfection: Demonstrate a structured approach to problem-solving, even if you don't complete every step within the given time. Document your thought process clearly.

• Prioritize and Justify: Explain your priorities and the rationale behind your design choices.

• Presentation Skills: Practice presenting your findings and recommendations concisely and confidently.

📝 Enhancement Note: The interview process is likely to be thorough, with a strong emphasis on portfolio demonstration and the ability to articulate design strategy and process. Candidates should prepare to discuss their contributions to complex projects and their collaborative approach.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Figma, Sketch, Adobe XD, InVision (or similar industry-standard tools for wireframing, UI design, and interactive prototyping).

• Collaboration Platforms: Microsoft Teams, Slack, Miro, Mural (for remote collaboration, workshop facilitation, and idea sharing).

• Project Management Tools: Jira, Confluence (common in Agile environments for tracking tasks, managing backlogs, and documenting processes).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (to understand user behaviour on live products).

• User Feedback Tools: Hotjar, UserTesting.com (for heatmaps, session recordings, and remote usability testing).

• Data Visualization: Tableau, Power BI (potentially used for understanding user data and presenting insights).

CRM & Automation:

• CRM Systems: While not directly used for design, an understanding of how CRM systems (like Microsoft Dynamics 365) influence user journeys and data flow within client organizations would be beneficial.

• Integration Tools: Awareness of how different systems connect and impact the user experience is valuable.

📝 Enhancement Note: While the job description doesn't list specific tools, a Senior UX/Product Designer in a consultancy like Hitachi Solutions would be expected to be proficient in industry-standard design and collaboration tools. Familiarity with the Microsoft ecosystem (Power Platform, Azure, Dynamics 365) is a significant advantage given the company's partnerships.

👥 Team Culture & Values

Operations Values:

• User-Centred: A fundamental value, ensuring that all design decisions prioritize the needs and experiences of the end-user.

• Collaboration: Emphasis on working effectively within multidisciplinary teams and with clients to achieve shared goals.

• Innovation: Encouraging the exploration of new technologies and approaches to deliver cutting-edge digital solutions.

• Excellence: Striving for high-quality outcomes in all aspects of design and delivery.

• Transparency: Open communication and clear articulation of design rationale and project progress.

• Inclusivity: Commitment to diversity and creating an environment where all individuals feel represented and valued, reflected in design practices through accessibility and inclusive design.

Collaboration Style:

• Cross-functional Integration: Seamless integration with engineers, product managers, user researchers, and service designers to ensure holistic product development.

• Client-Facing Partnership: Building strong relationships with clients, acting as a trusted advisor and collaborative partner throughout the transformation journey.

• Evidence-Based Decision Making: Collaborating to gather and interpret data, research, and user feedback to inform design choices.

• Knowledge Sharing: A culture that encourages sharing best practices, learnings, and insights within the UCD team and across project teams.

📝 Enhancement Note: Hitachi Solutions emphasizes collaboration, innovation, and a strong user-centric approach. The commitment to diversity and inclusion is also a key cultural pillar, which should resonate with their design practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating complex client environments where user desires, technical limitations, and business objectives must be harmonized.

• Managing Stakeholder Expectations: Effectively communicating design rationale and managing diverse stakeholder opinions and priorities across client organizations.

• Adapting to Evolving Technologies: Staying abreast of rapid advancements in AI, cloud services, and other technologies, and understanding how to integrate them responsibly into user experiences.

• Driving Adoption of UCD Practices: Advocating for and embedding user-centred design principles within client organizations that may have different established processes.

• Project Scope Management: Ensuring design efforts remain focused and efficient within project timelines and budgets.

Learning & Development Opportunities:

• Industry Conferences & Workshops: Opportunities to attend leading UX/Product Design conferences and specialized workshops to stay current with trends and techniques.

• Microsoft Technology Training: As a Microsoft partner, access to training and certifications related to Azure, Power Platform, and Dynamics 365, enhancing the ability to design within these ecosystems.

• Mentorship Programs: Formal and informal mentoring relationships to guide career growth and skill development.

• Cross-Disciplinary Exposure: Working on diverse projects across various industries and with different technical stacks provides broad learning experiences.

• Design System Development: Contributing to and evolving design systems offers a deep dive into scalable design architecture and governance.

📝 Enhancement Note: The role presents opportunities to tackle complex, real-world challenges in digital transformation, fostering significant professional growth through continuous learning and exposure to cutting-edge technologies and diverse client needs.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital transformation project you worked on. What was your role, and how did you ensure a user-centred approach throughout its lifecycle?" (Focus on end-to-end process, collaboration, and impact).

• "How do you balance conflicting stakeholder requirements with user needs in a design process?" (Prepare examples of negotiation, compromise, and data-driven justification).

• "Walk us through a project where you had to translate complex research findings into practical design solutions. What was your process, and what were the results?" (Highlight your analytical and problem-solving skills).

• "How do you approach designing for accessibility and inclusivity? Can you provide an example?" (Demonstrate practical application of these principles).

Company & Culture Questions:

• "What interests you about Hitachi Solutions and our approach to digital transformation?" (Research Hitachi's mission, values, and recent projects).

• "How do you typically collaborate with engineers and product managers? Describe a time you had to navigate technical constraints." (Emphasize partnership and problem-solving).

• "How do you contribute to a team's design practice and mentor more junior designers?" (Highlight your leadership and knowledge-sharing capabilities).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your specific contribution, your process, the challenges you overcame, and the measurable impact or outcome.

• Emphasize Collaboration: Detail how you worked with cross-functional teams and stakeholders.

• Show, Don't Just Tell: Use visuals effectively to illustrate your concepts, user flows, wireframes, and prototypes.

• Be Ready for Deep Dives: Anticipate questions about your design rationale, your decision-making process, and how you handled feedback.

• Quantify Impact: Wherever possible, use metrics or demonstrable results to showcase the success of your designs.

📝 Enhancement Note: Preparation should focus on demonstrating senior-level strategic thinking, strong collaborative skills, a deep understanding of the UX/Product design process, and a clear ability to articulate the impact of your work, especially within a consultancy context.

📌 Application Steps

To apply for this Senior UX / Product Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Portfolio Customization: Ensure your portfolio is up-to-date and highlights 3-5 of your most relevant projects that demonstrate end-to-end UX/Product Design experience, particularly those involving digital transformation, complex requirements, or client-facing work. Tailor your case studies to showcase your senior-level contributions, problem-solving abilities, and collaborative approach.

• Resume Optimization: Update your resume to clearly articulate your experience in user-centred design, interaction design, wireframing, prototyping, and usability testing. Use keywords from the job description such as "digital transformation," "user-centred design," "accessibility," and "collaboration." Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your process, decision-making, and the impact of your work. Prepare to discuss your approach to collaboration, stakeholder management, and emerging technologies. Research Hitachi Solutions' projects and values to tailor your responses.

• Company Research: Thoroughly research Hitachi Solutions, their services, their client base (especially in the UK public sector if applicable), and their stated values. Understand their partnership with Microsoft and how UX/Product Design fits into their broader digital transformation offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.