Senior UX Operations Manager

📍 Job Overview

Job Title: Senior UX Operations Manager

Company: Informa Group Plc.

Location: London, England, United Kingdom

Job Type: Full-time

Category: Operations Management / User Experience Operations

Date Posted: 2026-02-24

Experience Level: Mid-Senior Level (5+ years)

Remote Status: Hybrid

🚀 Role Summary

• Lead and oversee the strategic delivery of exceptional user experiences across digital platforms, including online journeys, mobile applications, and internal systems, for a portfolio of major B2B events.

• Ensure seamless data flow and accuracy across various platforms to maintain a consistent and high-quality customer experience, crucial for revenue-generating events.

• Drive innovation by leveraging customer insights to identify and implement improvements across multiple customer touchpoints and channels.

• Manage and mentor a team responsible for user journey development and execution, overseeing backlog and sprint planning to align with overarching business and customer experience goals.

📝 Enhancement Note: This role is positioned within the "Operations" umbrella, specifically focusing on "UX Operations" within the context of B2B events and digital product delivery. It requires a blend of strategic leadership, team management, and hands-on project coordination within a fast-paced event lifecycle. The emphasis on data flow and accuracy between platforms highlights its critical connection to Sales and Revenue Operations by ensuring a frictionless customer journey that supports conversion and retention.

📈 Primary Responsibilities

• Champion and contribute to the vision for exceptional user experiences, defining and tracking key satisfaction metrics and identifying opportunities for innovation and continuous improvement.

• Align user experience strategies and implementation across a portfolio of events, ensuring consistency in design, functionality, and user journey mapping.

• Provide strategic support for the Head of UX Operations in the delivery of new product initiatives and overarching strategic objectives.

• Translate customer needs and desires into actionable improvements, focusing on enhancing user journeys across all digital touchpoints.

• Lead backlog management and support sprint planning sessions with development teams, ensuring clear prioritization and alignment with business objectives and customer experience goals.

• Mentor and guide team members, overseeing the quality and timely delivery of user journeys and digital product features.

• Act as the primary point of sign-off for business requirements, escalating complex or strategic items to the Head of UX Operations.

• Partner with key stakeholders to approve product lists, pricing structures, and customer journey designs for each event.

• Collaborate closely with Data Analysts across events to guarantee accurate data capture and maintain data integrity without compromising user experience.

• Ensure seamless data flow and accuracy for comprehensive reporting purposes, working with relevant teams to maintain data integrity.

• Oversee the successful delivery of product launches, improvements, changes, and bug fixes, meticulously managing timelines and deadlines.

• Report regularly on project timelines, progress, identified challenges, and mitigation strategies to the Head of UX Operations.

• Coordinate with Quality Assurance (QA) teams to monitor progress, identify and resolve issues, and uphold high-quality control standards.

• Provide final sign-off on user journeys, system fixes, and product launches in conjunction with the Head of UX Operations.

• Ensure internal and onsite event systems are thoroughly tested, efficient, user-friendly, and aligned with event objectives.

• Participate in event attendance as required, including mandatory attendance at Cannes Lions for a minimum of two weeks in June, potentially taking on a customer-facing role.

• Conduct research and explore innovative solutions to user challenges, driving enhancements across platforms in alignment with CX, product, and marketing strategies.

• Document and refine user journeys using diagrams, sketches, and visual tools to ensure clarity, consistency, and alignment across teams.

• Contribute to the definition and refinement of internal operational processes to enhance efficiency and effectiveness.

• Support the presentation of new ideas and strategic initiatives to key stakeholders and the broader business.

• Handle ad hoc responsibilities, prioritizing team guidance and high-impact projects as needed.

📝 Enhancement Note: The responsibilities clearly indicate a strong focus on operational efficiency within the UX domain. This role requires managing the "how" and "when" of user experience delivery, which directly impacts customer satisfaction, lead generation, and ultimately, event revenue. The emphasis on data flow and accuracy between platforms aligns with typical Revenue Operations concerns, as it ensures the integrity of customer data used for sales and marketing efforts.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in a relevant field such as User Experience Design, Human-Computer Interaction, Business Administration, Marketing, or a related discipline is typically expected for a Senior Managerial role.

Experience:

• 5+ years of experience in leading and managing a team, demonstrating strong people management and development capabilities.

• 5+ years of proven experience in leading the development and successful launch of customer journeys across digital touchpoints.

• 5+ years of extensive experience collaborating effectively with product owners, cross-functional development teams, and senior-level stakeholders.

• Demonstrated ability to mentor, motivate, and guide team members to achieve high-quality results and meet project objectives.

Required Skills:

• Strategic Oversight & Vision: Ability to support the definition and championing of UX vision and customer satisfaction metrics.

• Team Leadership & Mentoring: Proven capability to lead, motivate, and develop a team to deliver high-quality outcomes.

• Project Management: Strong skills in managing backlogs, supporting sprint planning, and overseeing project timelines and deliverables.

• Stakeholder Management: Excellent ability to partner with and influence key stakeholders across various departments and levels.

• User Journey Design & Optimization: Expertise in leading the development, mapping, and refinement of end-to-end customer journeys.

• Data Integrity & Flow Management: Capacity to collaborate with analysts to ensure accurate data capture and maintain data flow between systems.

• Quality Assurance (QA) & Attention to Detail: Sharp focus on quality control, issue identification, and resolution.

• Business Requirements Analysis: Ability to review and sign off on business requirements for digital products and features.

• Visual Communication: Proficiency in using diagrams, sketches, and visual tools for process and journey mapping.

• Data Analysis & Insight Translation: Ability to analyze data and translate insights into actionable user experience improvements.

• Adaptability & Problem-Solving: Calm, proactive, and solution-oriented approach to managing shifting priorities and resolving challenges.

• Proficiency in Core Office Software: Expertise in Outlook, Excel, and Word for daily operations and reporting.

Preferred Skills:

• Experience within the events industry.

• System Proficiency: Experience with Jira for project and backlog management.

• CRM Integration Understanding: Familiarity with Salesforce, indicating an understanding of customer data management and its impact on user journeys.

• Collaboration Tools: Familiarity with Microsoft Teams and Monday.com for enhanced team collaboration and project tracking.

📝 Enhancement Note: The requirement for 5+ years in leadership, customer journey development, and stakeholder collaboration positions this as a senior role. The preferred skills in Jira and Salesforce are highly relevant to operations roles, indicating the need for candidates who can navigate and leverage these platforms for process management and data integrity. The emphasis on visual communication and data analysis points to a need for analytical rigor in developing user-centric solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Journey Maps: Demonstrating a comprehensive understanding of user flows, pain points, and opportunities for enhancement across digital and physical touchpoints. This should include clear documentation of user interactions with event platforms, apps, and onsite systems.

• Project Delivery Case Studies: Showcasing successful leadership in developing and launching customer journeys or digital products, highlighting the scope, challenges, solutions implemented, and quantifiable outcomes.

• Process Improvement Examples: Documentation of how internal processes were identified, analyzed, and improved to increase efficiency, data accuracy, or team productivity within a UX operations context.

• Stakeholder Collaboration Evidence: Examples of how you have effectively partnered with product owners, development teams, and senior stakeholders to gain buy-in, sign-off, and drive project success.

Process Documentation:

• Workflow Design & Optimization: Evidence of creating clear, documented workflows for user journey development, system testing, and product launch processes. This includes demonstrating how these workflows were refined for efficiency and effectiveness.

• Implementation & Automation Methods: Examples of how user journey features or system improvements were implemented, with a focus on processes that ensure data integrity and seamless integration between platforms.

• Measurement & Performance Analysis: Documentation of how user experience performance was tracked, analyzed, and reported on, linking improvements to key satisfaction metrics and business objectives.

📝 Enhancement Note: For a Senior UX Operations Manager role, a portfolio is crucial. It needs to showcase not just design thinking, but also the operational rigor required to bring those experiences to life consistently and at scale. Applicants should highlight their ability to manage processes, ensure data integrity, and demonstrate tangible improvements through well-documented case studies. The focus on data flow and system accuracy is a direct link to operational efficiency and revenue enablement.

💵 Compensation & Benefits

Salary Range:

For a Senior UX Operations Manager role in London, with 5+ years of experience, the estimated salary range is typically between £65,000 and £85,000 per annum. This range can vary based on the candidate's specific experience, the strength of their portfolio, and the negotiation process.

Benefits:

• Great community: A welcoming culture with in-person and online social events, charity days, and active diversity and inclusion networks.

• Broader impact: Up to four days per year for volunteering, with charity match funding available.

• Career opportunity: Bespoke training and learning, mentoring platforms, and on-demand access to thousands of LinkedIn Learning courses. Encouragement and support for internal job moves.

• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day. Opportunity to work remotely from anywhere for up to four weeks per year.

• Flexible personal benefits: A customizable range of personal benefits.

• Company-funded private medical cover: Comprehensive health insurance.

• ShareMatch scheme: Opportunity to become an Informa shareholder with free matching shares.

• Strong wellbeing support: Employee Assistance Program (EAP), mental health first aiders, healthy living subsidy, and access to health apps.

• Recognition for great work: Global awards and kudos programs.

• International collaboration: Chance to work with global teams.

Working Hours:

The standard full-time working hours are typically around 40 hours per week. The role emphasizes a hybrid work model, with a requirement to be in the office 3 days a week. Flexibility is provided for remote work for the remaining time, and candidates should be willing to work extended hours when necessary, particularly during event periods.

📝 Enhancement Note: The salary estimate is based on current market data for similar senior operational and management roles in London, considering the specified experience level and industry. The benefits package is comprehensive, highlighting Informa's commitment to employee well-being, professional development, and work-life balance, which are attractive perks for operations professionals. The hybrid model and flexibility are key considerations for modern work environments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Informa Group Plc. operates within the Information Services and Event Management sectors, with a specific focus on B2B events that drive innovation and industry advancement across creative, technology, and business verticals. Informa Festivals is a key division, integrating prestigious events like Cannes Lions and Money20/20.

Company Size: Informa is a large, global business and a member of the FTSE 100. This indicates a well-established, financially stable organization with significant resources and a broad international presence. For operations professionals, this often means structured processes, opportunities for specialization, and potential for career advancement within a large corporate framework.

Founded: Informa was founded in 1998, building on decades of expertise in specialist markets. This history suggests a mature organization with deep industry knowledge and a proven track record in delivering value to its clients and partners.

Team Structure:

• The UX Operations team likely operates within a larger Product, Digital, or Customer Experience department. It will comprise individuals focused on the operational aspects of delivering user experiences.

• Reporting Structure: This Senior UX Operations Manager reports to the Head of UX Operations, indicating a clear hierarchy and defined areas of responsibility.

Methodology:

• Data-Driven Decision Making: The emphasis on data accuracy, satisfaction metrics, and translating insights into improvements highlights a data-driven approach to operations and UX.

• Agile/Iterative Processes: Support for backlog and sprint planning suggests an agile or hybrid methodology for product development and feature delivery.

• Process Optimization: A core function involves documenting and refining internal processes to enhance efficiency and effectiveness, a hallmark of strong operations management.

Company Website: https://www.informa.com/

📝 Enhancement Note: Informa's position as a FTSE 100 company and its focus on influential B2B festivals suggest a results-oriented culture where operational excellence directly impacts business outcomes. The "festival-led approach" implies a dynamic, fast-paced environment where adaptability and timely execution are paramount, aligning well with the demands of operations roles.

📈 Career & Growth Analysis

Operations Career Level: This role is designated as "Senior," indicating a mid-to-late career stage where individuals are expected to lead teams, manage complex projects, and contribute strategically. It requires a blend of hands-on execution and high-level oversight, focusing on the operational delivery of user experiences that drive business objectives.

Reporting Structure: The Senior UX Operations Manager reports directly to the Head of UX Operations. This provides a clear line of accountability and a direct path for strategic alignment and escalations. It also offers an opportunity to learn from senior leadership in UX operations.

Operations Impact: The impact of this role is significant. By ensuring premium user experiences and accurate data flows across digital products and event systems, it directly influences customer satisfaction, engagement, lead generation, conversion rates, and overall event revenue. Operational efficiency in UX delivery is critical for maximizing the return on investment for large-scale B2B events.

Growth Opportunities:

• Leadership Progression: Potential to advance to Head of UX Operations or similar senior leadership roles within Informa's broader digital or product teams.

• Specialization: Opportunity to deepen expertise in specific event verticals (e.g., technology, creative, finance) or in advanced areas of UX operations, data management, or platform integration.

• Cross-Functional Mobility: Exposure to various departments like Product Management, Marketing Operations, and Data Analytics can open doors to related operational or strategic roles within Informa.

• Skill Development: Continuous learning through provided resources (LinkedIn Learning, bespoke training) to stay abreast of UX trends, operational best practices, and new technologies.

• Global Exposure: Working with international teams provides valuable experience in managing diverse stakeholders and understanding global market nuances.

📝 Enhancement Note: The role offers a clear path for career growth within a large, established organization like Informa. The emphasis on strategic contribution and team leadership provides a solid foundation for aspiring operations leaders. The ability to influence customer journeys and data integrity directly connects this role to revenue generation, making it a strategic position with high visibility.

🌐 Work Environment

Office Type: The role is based in a modern office environment at 5 Howick Place, London. Informa promotes a hybrid work model, blending in-office collaboration with remote flexibility. This suggests a professional, well-equipped workspace designed for both focused work and team interaction.

Office Location(s): The primary office is located in London, UK. This central location offers good accessibility and proximity to business hubs.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on in-person connection (3 days/week) indicate a culture that values face-to-face interaction for brainstorming, team building, and strategic alignment.

• Operations Tools & Technology: Access to standard office productivity tools (Outlook, Excel, Word) is expected, along with specialized platforms like Jira and Salesforce (preferred), and collaboration tools like Microsoft Teams and Monday.com.

• Team Interaction: Regular interaction with the UX Operations team, the Head of UX Operations, development teams, data analysts, and other stakeholders is integral to the role.

Work Schedule:

The standard work schedule is approximately 40 hours per week. The hybrid model provides flexibility, with a minimum of 3 days per week in the London office. Willingness to work extended hours when necessary is a key requirement, particularly during critical event phases, reflecting the dynamic nature of the events industry.

📝 Enhancement Note: The hybrid work model is a significant aspect of the work environment, offering flexibility while maintaining the benefits of in-office collaboration. This balance is attractive to operations professionals who often require focused time for analysis and process development, alongside team synergy. The requirement to attend events in person, especially Cannes Lions, indicates a hands-on aspect to the role that goes beyond typical office-based operations.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review applications, focusing on alignment with experience requirements (5+ years leadership, journey development, stakeholder management) and preferred skills (Jira, Salesforce).

2. First Interview: Likely a conversation with the hiring manager (Head of UX Operations) to assess leadership style, strategic thinking, team management experience, and understanding of UX operations principles. Preparation of 1-2 key examples from your career will be beneficial.

3. Practical Assessment/Case Study: Candidates may be given a scenario or case study related to improving a user journey, managing a backlog, or resolving a data flow issue. This assesses problem-solving skills, analytical abilities, and understanding of process optimization.

4. Team/Stakeholder Interviews: Interviews with potential team members or key cross-functional stakeholders (e.g., Product Owner, Data Analyst) to evaluate collaboration style, communication skills, and cultural fit.

5. Final Interview: Potentially with a senior leader in the Product or Digital division to discuss strategic vision, leadership philosophy, and overall alignment with Informa's goals.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best demonstrate leadership in customer journey development, team management, and operational process improvement.

• Structure for Impact: For each case study, clearly outline:

  • The Challenge/Objective
  • Your Role and Responsibilities as a Leader
  • The Process/Methodology Used (including any tools like Jira, journey mapping)
  • Key Stakeholders Involved and Your Collaboration Approach
  • The Solution/Implementation
  • Quantifiable Results/Impact (e.g., improved satisfaction scores, increased conversion, reduced errors, enhanced data accuracy)

• Highlight Operations Focus: Emphasize how you managed processes, ensured data integrity, collaborated with development teams, and optimized workflows to achieve UX goals within specific event contexts.

• Prepare to Discuss: Be ready to verbally walk through your portfolio, articulate your decision-making process, and answer detailed questions about challenges and outcomes.

Challenge Preparation:

• Anticipate UX Operations Scenarios: Prepare for questions about managing competing priorities, resolving conflicts between stakeholder needs and user experience, improving data flow between systems, or optimizing a specific user journey for an event.

• Demonstrate Data-Driven Approach: Be ready to discuss how you use data to inform decisions, measure success, and identify areas for improvement.

• Articulate Leadership Philosophy: Prepare to discuss your approach to team motivation, development, and performance management.

📝 Enhancement Note: The interview process is likely structured to assess both strategic capability and operational execution. A strong portfolio that clearly articulates process, collaboration, and measurable results will be key. Applicants should be prepared to discuss their experience with project management tools like Jira and CRM systems like Salesforce, as these are critical for operational efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Project Management & Workflow:

  • Jira: (Preferred) Essential for backlog management, sprint planning, tracking user stories, bug tracking, and overall agile project execution. Proficiency in configuring boards, workflows, and reporting is highly beneficial.
  • Monday.com: (Useful, not essential) A versatile platform for workflow management, project tracking, and team collaboration, offering customizable dashboards and automation capabilities.

• CRM & Customer Data Management:

  • Salesforce: (Preferred) Critical for understanding customer data, sales processes, and how user journeys integrate with CRM functionalities for lead management and customer lifecycle tracking.
  • Microsoft Teams: (Useful, not essential) Primarily for communication and collaboration, but also integrates project management features and can be a hub for team discussions and file sharing.

• Design & Documentation Tools:

  • Microsoft Office Suite (Outlook, Excel, Word): (Proficient) Standard for daily communication, data analysis, reporting, and documentation. Excel proficiency is key for data analysis and reporting.
  • Visual Communication Tools: Proficiency in tools for creating diagrams, sketches, and journey maps (e.g., Miro, Lucidchart, Visio, or even PowerPoint/Keynote) is essential for documenting user journeys and processes.

Analytics & Reporting:

• Data Analysis Tools: While specific tools aren't named, the role requires the ability to analyze data and translate insights. This implies familiarity with spreadsheet analysis (Excel), potentially BI tools (e.g., Tableau, Power BI if integrated with event platforms), and understanding of CRM reporting capabilities.

• Reporting Dashboards: Experience contributing to or utilizing dashboards for tracking user satisfaction metrics, conversion rates, and operational KPIs.

Integration & Automation:

• Understanding of how different systems (CRM, event platforms, apps) integrate and how data flows between them is crucial. While not explicitly requiring integration tool expertise, the ability to identify and articulate needs for process automation and seamless data transfer is key.

📝 Enhancement Note: The explicit mention of Jira and Salesforce as preferred tools signals a strong emphasis on structured operational processes and a data-centric approach. Candidates who can demonstrate proficiency and strategic application of these tools within a UX operations context will have a significant advantage. Familiarity with collaboration platforms like Teams and Monday.com is also valuable for day-to-day operations.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and improving the user experience, ensuring that all operational decisions prioritize customer satisfaction and engagement.

• Data-Driven Excellence: Valuing the use of data and analytics to inform decisions, measure impact, and drive continuous improvement in processes and user journeys.

• Collaboration & Communication: Fostering an environment of open communication and teamwork, working effectively across departments to achieve shared goals.

• Efficiency & Optimization: A proactive approach to identifying and implementing process improvements, seeking ways to streamline operations, enhance data accuracy, and reduce friction.

• Accountability & Ownership: Taking responsibility for outcomes, delivering on commitments, and driving projects to successful completion with a hands-on attitude when necessary.

Collaboration Style:

• Cross-Functional Integration: A highly collaborative style is essential, working closely with Product, Development, Data, Marketing, and Sales teams to ensure cohesive strategies and seamless execution of user journeys.

• Process Review & Feedback: Encouraging a culture of constructive feedback and continuous process review to identify bottlenecks and opportunities for enhancement.

• Knowledge Sharing: Promoting the sharing of best practices, lessons learned, and insights across teams to foster collective growth and operational maturity.

• Agile & Responsive: Adapting to the fast-paced nature of the events industry by being responsive, flexible, and able to pivot strategies and priorities as needed.

📝 Enhancement Note: Informa's culture likely emphasizes professional collaboration, a results-oriented mindset, and a commitment to continuous improvement, especially within its dynamic event portfolio. For operations professionals, aligning with these values – particularly data-driven decision-making and process optimization – is key to success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating competing demands from various stakeholders (product, marketing, sales, event organizers) while ensuring user experience remains paramount and data integrity is maintained.

• Managing Complex Event Lifecycles: Coordinating UX operations across multiple large-scale B2B events, each with unique requirements, timelines, and technical systems, demanding robust project management and prioritization skills.

• Ensuring Data Accuracy Across Platforms: Maintaining seamless data flow and accuracy between diverse systems (CRM, event platforms, apps) to support effective reporting and customer engagement strategies.

• Adapting to Evolving Technologies: Staying current with technological advancements in UX, event tech, and data management to continuously innovate and improve user experiences.

• Leading a Hybrid Team: Effectively managing, motivating, and ensuring productivity of a team operating in a hybrid work environment, fostering strong collaboration and communication.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepening expertise in UX operations, agile methodologies, data analysis, and CRM/project management tools.

• Industry Exposure: Gaining in-depth knowledge of various B2B event sectors (creative, technology, finance) and the specific operational challenges and opportunities within them.

• Leadership Development: Opportunities to hone strategic leadership, team management, and stakeholder influence skills, potentially through formal training or mentorship programs.

• Cross-Functional Understanding: Developing a comprehensive understanding of how UX operations integrates with broader business functions like marketing, sales, and customer success.

• Global Collaboration Experience: Working with international teams provides exposure to diverse business practices and market dynamics.

📝 Enhancement Note: The challenges presented are typical for senior operational roles in dynamic industries. The growth opportunities are substantial, offering a path for professional and leadership development within a large, global organization. Highlighting how one has tackled similar challenges in past roles will be crucial for applicants.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the development of a complex customer journey. What were the key operational challenges, and how did you ensure data accuracy and stakeholder alignment?" (Assesses leadership, process management, stakeholder collaboration, data focus).

• "How would you prioritize competing feature requests from different event teams, and what criteria would you use to decide on backlog items for sprint planning?" (Assesses prioritization, strategic thinking, understanding of business impact).

Company & Culture Questions:

• "Based on your understanding of Informa and its event portfolio, what do you see as the biggest UX operations challenge and opportunity for our festivals?" (Assesses research, strategic thinking, industry awareness).

• "How do you foster a collaborative and high-performing environment within a hybrid team?" (Assesses leadership, team management, understanding of modern work dynamics).

Portfolio Presentation Strategy:

• Focus on Operational Rigor: When presenting case studies, emphasize your role in managing processes, ensuring data integrity, coordinating with development, and delivering measurable operational improvements.

• Quantify Impact: Clearly articulate the ROI or business impact of your contributions, using metrics related to user satisfaction, efficiency gains, data accuracy, or conversion rates.

• Showcase Collaboration: Highlight how you worked with diverse stakeholders, managed expectations, and facilitated effective communication to achieve project goals.

• Be Prepared for Tool-Specific Questions: If you mention Jira or Salesforce in your portfolio, be ready to discuss specific ways you've utilized them to streamline operations or improve data management.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, strong operational leadership, and a deep understanding of how UX operations contributes to business success, particularly in the context of events and revenue generation. The portfolio is a critical tool for showcasing these capabilities.

📌 Application Steps

To apply for this Senior UX Operations Manager position:

• Submit your application through the provided application link on SmartRecruiters.

• Tailor your Resume: Highlight your 5+ years of experience in team leadership, customer journey development, and stakeholder collaboration. Explicitly mention experience with project management tools (Jira, Salesforce preferred) and your ability to manage data flows and processes. Use keywords from the job description.

• Prepare Your Portfolio: Curate 2-3 impactful case studies that showcase your leadership in UX operations, process improvement, team management, and quantifiable results. Focus on demonstrating your ability to manage complex projects and ensure data integrity.

• Research Informa Festivals: Understand the company's portfolio of events (Cannes Lions, Money20/20, etc.), their target audiences, and their overall mission. Consider how UX operations contributes to the success of these large-scale B2B events.

• Practice Your Narrative: Be prepared to articulate your experience using the STAR method (Situation, Task, Action, Result) for behavioral questions, and be ready to walk through your portfolio with confidence, emphasizing your operational contributions and strategic thinking.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.