Senior UX Designer - Vice President

📍 Job Overview

Job Title: Senior UX Designer - Vice President

Company: JPMorgan Chase & Co.

Location: 1 Cabot Square, London, E14 4QJ, United Kingdom

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: March 02, 2026

Experience Level: 10+ years

Remote Status: On-site

🚀 Role Summary

• Drive product design excellence for complex end-to-end B2B products and digital services, focusing on user satisfaction and business impact.

• Lead and execute user research initiatives, stakeholder engagement, and design workshops to gather insights and inform design decisions.

• Advocate for customer-centric design principles, leveraging data and user insights to create compelling and intuitive user experiences.

• Collaborate closely with product managers, engineers, and other designers to translate concepts into high-fidelity prototypes and production-ready designs.

• Represent customer and business needs within the design system team, ensuring consistency and scalability across digital products.

📝 Enhancement Note: The "Vice President" title, combined with the "Senior UX Designer" designation and a 10+ year experience requirement, signifies a leadership role with significant strategic influence. This implies a need for strong stakeholder management, mentoring capabilities, and the ability to shape design strategy within the business accelerator context. The focus on B2B products within a financial services giant like JPMorgan Chase suggests a need for understanding complex user workflows and enterprise-level design challenges.

📈 Primary Responsibilities

• Champion and execute product design excellence, balancing user needs with business objectives and maintaining high standards for design deliverables.

• Define, design, and deliver complex, end-to-end digital products and services from initial ideation through to launch and iteration.

• Produce comprehensive design artifacts, including user journeys, wireframes, interactive prototypes, and detailed documentation, across all project phases.

• Lead and facilitate user research activities, including discovery interviews, usability testing, and stakeholder workshops, to deeply understand user needs and pain points.

• Actively use customer insights and data analytics to inform design decisions, validate hypotheses, and measure the impact of design solutions.

• Partner with the central design system team to contribute to and leverage design components, ensuring brand consistency and efficient design implementation.

• Provide constructive feedback and strategic context to cross-functional teams, including engineering, product management, and user research, to ensure cohesive product development.

• Present design work, rationale, and recommendations clearly and persuasively to diverse stakeholders across the organization, including senior leadership.

• Proactively manage stakeholder expectations, identify and resolve design-related issues, and champion opportunities for design innovation and process improvement.

• Mentor and guide junior designers, fostering a culture of continuous learning, best practice adoption, and skill development within the design team.

📝 Enhancement Note: The responsibilities clearly indicate a senior-level role requiring not just design execution but also strategic leadership, mentorship, and a strong ability to influence cross-functional teams and stakeholders. The emphasis on "complex end-to-end products" and "business impact" highlights the need for a designer who can think strategically about user problems within a business context, not just focus on aesthetics.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), or a related field.

Experience:

• Minimum of 10 years of progressive experience in hands-on product design roles.

Required Skills:

• Proven track record in product design, showcasing strong craft and effective problem-solving skills across diverse project scopes.

• A robust portfolio demonstrating comprehensive UX processes, including detailed user journeys, wireframes, interactive prototypes, user research methodologies, and usability testing results.

• Ability to leverage data and customer insights to drive informed design decisions and articulate the rationale behind design choices.

• Strong communication and presentation skills, with the ability to articulate the value of design solutions to technical and non-technical stakeholders.

• Practical understanding of current technologies and their application in creating engaging digital experiences.

• Demonstrated ability to build and maintain strong, collaborative working relationships with peers, managers, and senior stakeholders.

• Proficiency in modern design systems and advanced capabilities with prototyping and design tools, with a strong preference for Figma.

• Experience in designing and prototyping at various levels of fidelity, from low-fidelity sketches to high-fidelity interactive prototypes.

Preferred Skills:

• Prior experience designing complex B2B, SaaS, or enterprise-level tools and platforms.

• Familiarity with the Atlassian suite of tools, specifically Jira for project tracking and Confluence for documentation.

• Experience working with B2B applications, with a deep understanding of enterprise user needs and workflows.

📝 Enhancement Note: The "10+" years of experience and "Vice President" title strongly suggest a need for candidates who have not only executed design but also led design initiatives, mentored teams, and influenced product strategy. The preference for B2B/SaaS experience and specific tools like Jira/Confluence indicates the company's operational environment and the type of complex digital products the designer will be working on.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive case studies demonstrating the full UX design process, from problem definition and user research to solution design and outcomes.

• Clear articulation of the design challenges faced, the methodologies employed (e.g., user journeys, wireframes, prototypes, usability testing), and the rationale behind key design decisions.

• Evidence of impactful design solutions, showcasing how user-centered design contributed to achieving business objectives and improving user satisfaction.

• Examples of collaboration with cross-functional teams (product managers, engineers, researchers) and how design integrated into the broader product development lifecycle.

Process Documentation:

• Detailed documentation of how user research insights were translated into actionable design requirements and features.

• Examples of iterative design processes, including how feedback from usability testing and stakeholders was incorporated to refine designs.

• Documentation of design system implementation, including how components were developed, utilized, and maintained for consistency and scalability.

• Demonstrations of how design outcomes were measured against key performance indicators (KPIs) and business goals.

📝 Enhancement Note: For a senior role like this, the portfolio should go beyond just showcasing final designs. It needs to clearly articulate the "why" and "how" behind the design process, demonstrating strategic thinking, problem-solving skills, and the ability to measure impact. Emphasis on B2B and enterprise context will be crucial.

💵 Compensation & Benefits

Salary Range:

• Estimated range for a Senior UX Designer - Vice President in London, UK: £90,000 - £130,000 per annum.

Benefits:

• Comprehensive health and wellness programs, including medical, dental, and vision insurance.

• Generous paid time off (PTO), including vacation, sick leave, and public holidays.

• Retirement savings plan with company matching contributions (e.g., pension scheme).

• Professional development opportunities, including training, conferences, and tuition reimbursement.

• Employee assistance programs (EAP) for mental health and well-being support.

• Potential for performance-based bonuses and long-term incentive plans.

Working Hours:

• Standard full-time hours, typically 40 hours per week.

• While the role is on-site, a degree of flexibility may be available for core working hours, subject to team and project needs.

📝 Enhancement Note: Salary figures are estimates for London given the role's seniority and location. The benefits package for a large financial institution like JPMorgan Chase is expected to be comprehensive, covering health, retirement, and professional growth, which are key attractors for senior talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Banking, Technology. JPMorgan Chase is a leading global financial services firm with a significant focus on digital transformation and innovation.

Company Size: Large enterprise (over 10,001 employees). This indicates a structured environment with established processes, ample resources, and opportunities for large-scale impact.

Founded: 2000 (merger of Chase Manhattan Corporation and J.P. Morgan & Co.). With a long history and significant global presence, the company has a deep-rooted culture of financial expertise and client service.

Team Structure:

• The role is within the "Digital team" of a "business accelerator." This suggests a dynamic, innovation-focused unit operating within a larger, more established corporate structure.

• The design team likely comprises UX designers, user researchers, product managers, and engineers, fostering a cross-functional and collaborative environment.

Methodology:

• Emphasis on customer-centric design, leveraging data and user research to inform product development.

• Agile methodologies are likely employed for rapid iteration and development within the business accelerator.

• Collaboration and knowledge sharing are key, with a focus on innovation and building impactful B2B products.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: The "business accelerator" context is critical. It implies a more agile, startup-like environment within the larger JP Morgan Chase entity, where innovation and rapid product development are paramount. This hybrid model offers both the stability of a large corporation and the dynamism of a new venture.

📈 Career & Growth Analysis

Operations Career Level: Vice President, Senior UX Designer. This level signifies a leadership position within the UX design discipline, responsible for complex projects, strategic input, and potentially mentoring other designers. It's a senior individual contributor role with significant influence.

Reporting Structure: The Senior UX Designer will likely report to a Design Director or Head of UX within the Digital team or Business Accelerator. They will collaborate closely with Product Managers, Engineering Leads, and other cross-functional stakeholders.

Operations Impact: The role directly impacts the success of new B2B products and digital services by ensuring they are user-friendly, effective, and aligned with customer needs and business goals. This contribution is crucial for driving adoption, customer satisfaction, and ultimately, revenue for the business accelerator initiatives.

Growth Opportunities:

• Leadership Development: Opportunities to lead design strategy for significant product initiatives, manage design sprints, and potentially grow into a Design Manager role.

• Skill Specialization: Deepen expertise in specific areas of UX design, such as complex enterprise systems, data visualization, or user research methodologies relevant to financial services.

• Cross-Functional Mobility: Potential to move into Product Management roles or contribute to broader digital strategy initiatives within JPMorgan Chase.

• Industry Influence: Contribute to the evolution of digital products in the financial services sector, potentially presenting work at industry conferences or contributing to design system best practices.

📝 Enhancement Note: The VP title at this level suggests a strong emphasis on leadership, strategic thinking, and the ability to mentor. Growth opportunities will likely involve taking on more significant strategic responsibilities and potentially managing teams, rather than just individual design execution.

🌐 Work Environment

Office Type: Corporate office environment within a major financial institution. The "business accelerator" might have a dedicated space or co-working area designed for innovation and collaboration, distinct from traditional corporate floors.

Office Location(s): 1 Cabot Square, London, E14 4QJ, United Kingdom. This is a prime location in London's financial district, offering excellent transport links and a vibrant working atmosphere.

Workspace Context:

• The environment is expected to be collaborative, with open-plan areas, meeting rooms, and potentially dedicated innovation labs or studios for design thinking sessions.

• Access to modern design tools, technology, and comfortable workspace amenities is anticipated.

Work Schedule:

• Primarily on-site, with a standard 40-hour work week. Flexibility within core hours is likely, but the nature of product development and stakeholder collaboration will necessitate consistent presence and availability.

📝 Enhancement Note: The on-site requirement for a VP-level role in a financial hub like London suggests a strong emphasis on in-person collaboration, strategic discussions, and team cohesion, especially within the context of a business accelerator.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and interest in the role.

• Hiring Manager Interview: Discussion with the hiring manager to delve into experience, leadership style, and understanding of the role's strategic objectives.

• Portfolio Review & Presentation: A key stage where candidates present 2-3 detailed case studies from their portfolio, showcasing their UX process, problem-solving abilities, and impact. This will likely involve a live presentation and Q&A.

• Cross-Functional Interviews: Interviews with peers (e.g., Product Managers, Senior Engineers, other Designers) to assess collaboration skills, technical understanding, and ability to work within a cross-functional team.

• VP/Director Level Interview: A final interview with a senior leader to assess strategic thinking, leadership potential, and alignment with the company's vision and values.

Portfolio Review Tips:

• Storytelling: Structure your case studies as narratives. Clearly define the problem, your role, the process, your contributions, the challenges, and the measurable outcomes.

• Process Over Polish: While polished visuals are good, emphasize the process behind your design decisions. Show your thinking, research, iterations, and problem-solving.

• B2B/Enterprise Focus: If possible, highlight projects with similar complexity to enterprise B2B solutions. Explain how you addressed unique challenges in these environments.

• Data & Impact: Quantify your impact whenever possible. Use metrics (e.g., conversion rates, task completion times, user satisfaction scores) to demonstrate the value of your design work.

• Tool Proficiency: Be ready to discuss your experience with Figma and other design/prototyping tools, and how you leverage them to facilitate your workflow.

Challenge Preparation:

• Be prepared for potential design challenges or whiteboarding exercises that test your problem-solving skills, design thinking, and ability to articulate solutions under pressure.

• Consider how you would approach designing a new feature for a B2B financial product or improving an existing complex workflow.

• Practice articulating your design decisions clearly and concisely, as if presenting to stakeholders who may not have a design background.

📝 Enhancement Note: The interview process for a VP-level role will be rigorous, focusing heavily on strategic thinking, leadership, and the ability to demonstrate tangible impact through a well-curated portfolio. The portfolio review is paramount and should be treated as a strategic presentation of expertise.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (preferred), Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP.

• User Research & Testing: UserTesting.com, Optimal Workshop, Maze, Lookback, Qualtrics, SurveyMonkey.

• Collaboration & Documentation: Jira, Confluence (preferred), Asana, Trello, Slack, Microsoft Teams.

Analytics & Reporting:

• Google Analytics, Adobe Analytics, Mixpanel, Amplitude.

CRM & Automation:

• While not a primary design tool, understanding of CRM systems like Salesforce and marketing automation platforms can be beneficial for context in B2B product design.

📝 Enhancement Note: Proficiency in Figma is explicitly called out as preferred. Familiarity with Jira and Confluence is also a plus, indicating the likely operational tools used for project management and documentation within the Digital team and Business Accelerator. A senior designer should be comfortable with a wide array of research and analytics tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of B2B clients and users, ensuring products are intuitive and valuable.

• Innovation: Driving forward new ideas and solutions within the business accelerator, embracing experimentation and continuous improvement.

• Collaboration: Working effectively in cross-functional teams, valuing diverse perspectives and fostering a supportive team environment.

• Excellence & Craftsmanship: Upholding high standards in design quality, attention to detail, and delivering polished, effective solutions.

• Data-Driven Decision Making: Utilizing insights from research and analytics to guide design choices and measure impact.

Collaboration Style:

• Highly collaborative, with an emphasis on cross-functional teamwork between design, product, and engineering.

• Open communication and feedback loops are encouraged to ensure alignment and collective problem-solving.

• Designers are expected to be active participants in team discussions, workshops, and reviews, contributing strategic insights.

📝 Enhancement Note: The culture within a "business accelerator" at a large firm like JPMC often balances corporate values with the agility and innovation of a startup. Expect a culture that values both rigorous process and creative problem-solving, with a strong emphasis on user advocacy.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Enterprise Constraints: Navigating the complexities of a large financial institution's regulations, security protocols, and existing infrastructure while driving innovative B2B solutions.

• Complex User Needs: Designing for sophisticated B2B users with specific workflows and potentially high expectations for efficiency and data accuracy.

• Cross-Functional Alignment: Ensuring consistent vision and execution across diverse teams with potentially competing priorities.

• Measuring Impact in B2B: Defining and tracking meaningful metrics for complex enterprise products where direct user feedback loops might be less immediate than in B2C.

Learning & Development Opportunities:

• Advanced Design Leadership: Opportunities to lead strategic design initiatives, influence product roadmaps, and develop leadership skills for managing design functions.

• Financial Services Domain Expertise: Deepening understanding of the financial services industry, its regulatory landscape, and the unique needs of B2B clients in this sector.

• Mentorship Programs: Access to senior leaders for mentorship and guidance on career progression and leadership development.

• Industry Trends: Staying abreast of emerging technologies, design patterns, and user behaviors relevant to digital products and financial services.

📝 Enhancement Note: The challenges highlight the specific context of working in financial services B2B product design. Growth opportunities are geared towards leadership and strategic influence, fitting the VP-level designation.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder needs in a complex B2B product design process. How did you manage it and what was the outcome?" (Focus on stakeholder management, negotiation, and delivering solutions.)

• "How would you approach designing a new feature for a B2B financial reporting tool? Walk us through your process from initial concept to a high-fidelity prototype." (Demonstrate your end-to-end UX process, research, ideation, and prototyping skills.)

Company & Culture Questions:

• "What excites you about working at JPMorgan Chase and specifically within a business accelerator focused on B2B innovation?" (Research the company's digital strategy and the business accelerator's mission.)

• "How do you foster a collaborative design culture within a cross-functional team?" (Highlight your approach to teamwork, communication, and mentorship.)

Portfolio Presentation Strategy:

• Select Strategic Projects: Choose 2-3 projects that best showcase your senior-level capabilities, particularly those involving complex B2B products, significant problem-solving, and measurable impact.

• Emphasize Your Role: Clearly articulate your specific contributions and responsibilities within each project, especially if it was a team effort.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) liberally. Explain the "why" behind each design decision and how it addressed user needs or business goals.

• Quantify Outcomes: Whenever possible, present metrics that demonstrate the success of your designs. Be prepared to discuss how these metrics were tracked and what they mean.

• Practice Your Narrative: Rehearse your presentation to ensure it flows logically, stays within the allotted time, and effectively communicates your expertise and passion.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, leadership potential, and a deep understanding of B2B product design within a regulated industry. The portfolio presentation is a critical opportunity to showcase these skills.

📌 Application Steps

To apply for this Senior UX Designer - Vice President position:

• Submit your application through the provided Oracle Cloud portal link.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your experience with complex B2B products, your end-to-end UX process, and your ability to drive business impact through design.

• Resume Optimization: Ensure your resume clearly articulates your 10+ years of experience, leadership responsibilities, proficiency with Figma and other relevant tools, and any experience with B2B/SaaS products or financial services.

• Interview Preparation: Practice articulating your design process, problem-solving methodologies, and how you leverage data and user research. Prepare to present your case studies confidently and answer strategic questions.

• Company Research: Familiarize yourself with JPMorgan Chase's digital initiatives, the business accelerator's objectives, and the broader financial services landscape to demonstrate genuine interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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