Senior UX Designer - Unified Communications

📍 Job Overview

Job Title: Senior UX Designer - Unified Communications

Company: Global Relay

Location: Vancouver, British Columbia, Canada

Job Type: Full-Time

Category: Product Design & User Experience

Date Posted: May 05, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Champion user needs and advocate for customer-centric design throughout the entire product lifecycle, from problem framing to solution delivery, within the unified communications and enterprise information archiving space.

• Drive product innovation by conducting in-depth user research, translating findings into actionable insights, and collaborating closely with product management and stakeholders to define innovative solutions.

• Design and validate user experiences by creating prototypes, wireframes, and user flows, ensuring seamless integration within an agile software development environment.

• Contribute to the continuous improvement of design practices by guiding and mentoring other designers and non-designers on design thinking principles and user-centered methodologies.

📝 Enhancement Note: While the provided description focuses on UX Design, the "Unified Communications" and "enterprise information archiving" context strongly suggests a Revenue Operations or Sales Operations alignment, as these roles often leverage communication and data archiving tools for compliance and sales enablement. Therefore, this role requires understanding the operational workflows of regulated industries.

📈 Primary Responsibilities

• Conduct comprehensive user research, including contextual inquiries and user interviews, to deeply understand customer workflows, pain points, and unmet needs within financial compliance and enterprise communication contexts.

• Collaborate with product management and business stakeholders to explore and define product strategies, ensuring design solutions align with business objectives and user requirements.

• Develop and iterate on design artifacts such as user flows, wireframes, prototypes, and sitemaps to effectively communicate design concepts and solutions to cross-functional teams.

• Facilitate design validation through user testing, usability studies, and A/B testing, incorporating feedback to refine designs and ensure optimal user experience and operational efficiency.

• Translate complex user needs and business requirements into intuitive and efficient user interfaces and experiences for web, desktop, and mobile applications.

• Partner with UI designers and developers to ensure the accurate and high-quality implementation of designs, providing clear specifications and ongoing support throughout the development sprints.

• Define and leverage key performance indicators (KPIs) and operational metrics to measure the success of design initiatives and inform future product development decisions.

• Mentor and coach junior designers and non-designers on user-centered design principles, design thinking methodologies, and best practices for user experience creation.

• Contribute to the adoption of modern design tools and technologies, fostering a culture of continuous learning and innovation within the design team.

📝 Enhancement Note: The responsibilities listed align with a Senior UX Designer role. For operations professionals, understanding how these design responsibilities translate into improved operational workflows, data accessibility, and compliance adherence is key. The emphasis on "enterprise business environment" and "compliance in finance" points towards a need for understanding regulated industry operational challenges.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction, Design, Computer Science, or a related field, or equivalent practical experience.

Experience: 6+ years of professional experience in user experience design for web, desktop, or mobile applications, with a proven track record of delivering successful products.

Required Skills:

• User Experience Design: In-depth knowledge of UX principles, methodologies, and best practices for complex enterprise applications.

• User Research: Proficiency in conducting various research methods, including user interviews, contextual inquiries, surveys, and usability testing.

• Prototyping & Wireframing: Expertise in creating low-fidelity wireframes, high-fidelity prototypes, and interactive mockups using tools like Figma, Sketch, Adobe XD, or similar.

• Design Thinking: Strong understanding and application of design thinking frameworks to creatively solve user problems and drive product innovation.

• Agile Development Environment: Experience working within agile methodologies (Scrum, Kanban) and collaborating effectively with development teams.

• Web Technologies: Solid understanding of web technologies, including HTML, CSS, and JavaScript, and their implications for UX design.

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate design decisions and rationale clearly to diverse audiences.

• Multi-tasking & Organization: Proven ability to manage multiple projects simultaneously, prioritize tasks, and maintain organization in a fast-paced, dynamic environment.

• Stakeholder Management: Experience collaborating with and influencing product managers, engineers, and business stakeholders.

Preferred Skills:

• Enterprise Software Experience: Previous experience designing for enterprise-level software, particularly in regulated industries like finance or legal.

• Unified Communications (UC) Domain: Familiarity with the nuances and user needs within unified communications platforms.

• Information Archiving & Compliance: Understanding of enterprise information archiving, data compliance, and eDiscovery workflows.

• Data Visualization & Analytics: Experience in designing dashboards and reporting interfaces that leverage data for operational insights.

• Mentorship & Coaching: Demonstrated ability to guide and mentor junior designers.

📝 Enhancement Note: The "6+ years" experience requirement positions this as a senior-level role, demanding not just execution but also strategic input and leadership. For operations candidates, this means demonstrating how UX principles can directly impact operational efficiency, data integrity, and compliance adherence within a unified communications context. The emphasis on enterprise and finance compliance is crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a strong UX process, demonstrating how user research, ideation, prototyping, and validation led to the successful development of user-loved products.

• Case studies that clearly articulate the problem statement, your role, the design process, key decisions, challenges faced, and measurable outcomes or impact on users and the business.

• Examples of diverse design artifacts, including user flows, wireframes, interactive prototypes, and final UI designs, with clear explanations of their purpose and evolution.

• Evidence of collaboration with cross-functional teams (product management, engineering) and how you integrated their feedback into the design process.

Process Documentation:

• Showcase examples of how you have documented UX processes and design decisions to facilitate knowledge sharing and ensure consistency across projects.

• Illustrate your approach to creating user journey maps, personas, and user stories that capture the essence of user needs and operational contexts.

• Provide evidence of how you have contributed to or improved established UX workflows within an organization, focusing on efficiency and effectiveness.

• Demonstrate your ability to articulate the "why" behind design choices, linking them back to user needs, business goals, and operational requirements.

📝 Enhancement Note: For operations professionals, the portfolio should ideally highlight projects that demonstrate an understanding of workflow optimization, data management, and how design choices can streamline operational tasks, improve data accuracy, or enhance compliance reporting within enterprise software. Quantifiable improvements are highly valued.

💵 Compensation & Benefits

Salary Range: $90,000 - $110,000 CAD per year.

Benefits:

• Comprehensive Extended Health Benefits: Covering medical, dental, and vision care.

• Virtual Healthcare: Access to remote medical consultations and services.

• Wellness Allowance: A dedicated budget for employee well-being initiatives.

• Annual Vacation Days: Generous paid time off, increasing with tenure.

• Paid Sick Days: Support for employee health and recovery.

• Maternity/Parental Enhancement Program: Enhanced benefits for new parents.

• Bonus: Potential for performance-based bonuses.

• RRSP Contribution Matching: Company matching contributions to retirement savings plans.

• Subsidized Meal Program: Delicious and affordable meals provided by an in-house culinary team for Vancouver-based employees.

Working Hours: Standard 40 hours per week, with the expectation of on-site presence in Vancouver, British Columbia.

📝 Enhancement Note: The salary range is specific to British Columbia and reflects the Senior UX Designer level. For operations candidates, understanding the comprehensive benefits package is important, as it contributes to overall job satisfaction and work-life balance, which can indirectly support operational effectiveness. The subsidized meal program is a significant perk for on-site employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise Information Archiving, Compliance Software, Unified Communications. Global Relay operates in a highly regulated sector, providing critical solutions for financial firms and other compliance-driven organizations. This means a strong emphasis on security, data integrity, and reliability.

Company Size: Global Relay is an established company with a significant employee base, indicating a structured environment with opportunities for professional development and a stable operational framework. The size suggests a blend of established processes and potential for innovation.

Founded: Global Relay was founded over 25 years ago, signifying a deep history and expertise in its core market. This longevity suggests a resilient business model, a strong understanding of industry evolution, and a commitment to long-term customer relationships.

Team Structure:

• The UX team likely operates as a centralized function, supporting various product development teams. Expect collaboration with Product Managers, UI Designers, Developers, and potentially QA.

• Reporting structure likely involves a UX Lead or Design Manager, with senior designers contributing to strategic direction and mentoring.

Methodology:

• Data Analysis and Insights: Emphasis on using user research data, product analytics, and potentially operational metrics to drive design decisions and measure impact.

• Workflow Planning and Optimization: Focus on understanding and improving complex user workflows, especially within enterprise and compliance contexts.

• Automation and Efficiency Practices: While this is a UX role, an understanding of how design can contribute to automation and efficiency in user tasks is valuable.

Company Website: www.globalrelay.com

📝 Enhancement Note: The company's focus on compliance and regulated industries means that operational rigor, attention to detail, and an understanding of security protocols are highly valued across all roles, including UX design. This context is crucial for operations professionals to grasp.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Senior UX Designer, indicating a level of expertise and autonomy. For operations professionals, this translates to a role that requires significant problem-solving skills, strategic thinking, and the ability to influence product direction based on user and operational insights. It's a position where you are expected to lead design initiatives and mentor others.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager or Head of Product Design. They will work closely with Product Managers and Engineering Leads on specific product initiatives, forming part of a cross-functional product team.

Operations Impact: While not directly in an operations role, the UX Designer's work has a significant impact on operational efficiency and compliance. By creating intuitive, user-friendly interfaces for complex enterprise software, they can:

• Reduce user errors, leading to better data integrity and fewer compliance issues.

• Streamline workflows, saving valuable time for users in regulated industries.

• Improve user adoption and proficiency with critical compliance and communication tools.

Growth Opportunities:

• Operations Skill Development: Opportunity to deepen understanding of enterprise software, compliance regulations, and the operational challenges faced by regulated industries.

• Leadership Potential: Progression to Lead UX Designer, Design Manager, or a specialized role focusing on UX strategy for enterprise solutions.

• Cross-Functional Expertise: Gaining valuable experience in product management, agile development, and stakeholder communication within a technology company.

• Mentorship: Opportunities to mentor junior designers and contribute to the overall design maturity of the organization.

📝 Enhancement Note: For operations professionals, envisioning how this UX role contributes to the broader operational success of Global Relay's clients is key. It's about understanding how design enables better business outcomes, compliance, and efficiency.

🌐 Work Environment

Office Type: Global Relay operates with an on-site work model, indicating a traditional office environment designed for collaboration and focused work.

Office Location(s): The role is based in Vancouver, British Columbia, Canada. This location offers a vibrant tech ecosystem and access to talent. Specific office details about amenities and accessibility would be available upon inquiry or during the interview process.

Workspace Context:

• Collaborative Environment: The on-site nature encourages spontaneous collaboration, team meetings, and knowledge sharing, which is beneficial for complex design challenges.

• Operations Tools and Technology: Expect access to industry-standard design software and hardware, as well as the unified communications and archiving tools that the company provides to its clients, offering a direct understanding of the product.

• Team Interaction: Opportunities for regular interaction with a diverse team of designers, product managers, and engineers, fostering a dynamic and intellectually stimulating work environment.

Work Schedule: A standard 40-hour work week is expected. While the role is on-site, Global Relay emphasizes a culture that supports employee well-being and work-life rhythms, suggesting a commitment to a sustainable work pace.

📝 Enhancement Note: The on-site requirement is significant. Operations professionals should consider how their personal work style and preferences align with this model, especially in relation to the collaborative and focused nature of the work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience.

• Portfolio Presentation & Discussion: A deep dive into your portfolio, where you will present case studies, discuss your UX process, and explain how your designs have solved complex problems and delivered value. Be prepared to discuss your role, the challenges, and the outcomes.

• Design Exercise/Challenge: You may be asked to complete a design exercise or a take-home challenge to evaluate your problem-solving skills, design thinking, and ability to apply UX principles to a specific problem relevant to Global Relay's domain.

• Stakeholder Interviews: Meetings with Product Managers, Engineering Leads, and potentially other designers or senior leaders to assess your collaboration skills, communication style, and cultural fit.

• Final Round: Potentially includes a discussion with senior leadership about your strategic thinking, leadership potential, and long-term career aspirations.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your UX process for each case study. Show how you arrived at your solutions, not just the final output.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the impact of your designs on user behavior, operational efficiency, or business objectives.

• Tell a Story: Structure your case studies as narratives, highlighting the problem, your approach, your contributions, and the results.

• Tailor to Global Relay: Emphasize projects that demonstrate your understanding of enterprise software, complex workflows, or regulated industries if applicable. Highlight your experience with unified communications or information archiving if you have it.

• Be Ready for Questions: Anticipate questions about your design decisions, how you handle feedback, how you collaborate, and how you approach ambiguity.

Challenge Preparation:

• Understand the Domain: Research Global Relay's products, their target market (enterprise, financial compliance), and the challenges in unified communications and information archiving.

• Practice Problem-Solving: Be prepared to tackle hypothetical design problems related to communication, data management, or compliance workflows. Focus on your approach and rationale.

• Articulate Trade-offs: Demonstrate your ability to understand and communicate design trade-offs, considering user needs, technical constraints, and business goals.

📝 Enhancement Note: For operations candidates, your portfolio should ideally showcase how your work has improved efficiency, data accuracy, or compliance within a business context. If you don't have a traditional UX portfolio, consider creating case studies based on your operational improvements, detailing the problem, your solution (process/system change), and quantifiable results.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma, Sketch, Adobe XD, Axure RP, InVision (or similar industry-standard tools). The company values adaptability to new tools as needed.

• User Research Platforms: Tools for conducting remote usability tests, surveys, and interviews (e.g., UserTesting.com, SurveyMonkey, Lookback).

• Wireframing Tools: Balsamiq, Lucidchart, or integrated features within design suites.

Analytics & Reporting:

• Product Analytics: Tools like Google Analytics, Mixpanel, Amplitude, or Pendo for tracking user behavior and product adoption.

• Data Visualization: Tableau, Power BI, or custom dashboarding tools might be used to present insights derived from user data and operational metrics.

CRM & Automation:

• While not directly a UX tool, understanding how UX design integrates with CRM (e.g., Salesforce) and automation platforms (e.g., Marketo, HubSpot) can be beneficial, especially for understanding how users interact with integrated systems.

• Familiarity with how design impacts the user experience of internal tools used for sales operations, customer support, or compliance monitoring.

📝 Enhancement Note: Proficiency in modern UX design and prototyping tools is essential. For operations professionals, understanding how these tools contribute to data-driven decision-making and workflow optimization is key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and solving user problems, ensuring that design decisions are always grounded in user needs and research.

• Collaboration: A strong emphasis on working effectively with cross-functional teams, valuing diverse perspectives and fostering open communication.

• Innovation & Excellence: A drive to create groundbreaking solutions and set industry standards, encouraging creativity and a pursuit of high-quality design.

• Integrity & Compliance: A fundamental understanding of the importance of data security, privacy, and regulatory compliance, which guides all product development decisions.

• Continuous Improvement: A culture of learning, adaptation, and refinement, both in individual skills and in team processes.

Collaboration Style:

• Cross-Functional Integration: Design is viewed as an integral part of the product development process, working hand-in-hand with product management and engineering from concept to launch.

• Feedback Exchange: An open environment for giving and receiving constructive feedback, encouraging iterative design and continuous learning.

• Knowledge Sharing: Encouraging team members to share insights, best practices, and learnings to elevate the collective design capability of the organization.

📝 Enhancement Note: The company's values, particularly "Integrity & Compliance," are critical. Operations professionals will find this resonates with their own focus on process, accuracy, and adherence to regulations.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Workflows: Navigating the intricate and often highly regulated workflows of enterprise clients in finance and other compliance-heavy sectors.

• Balancing User Needs with Business Requirements: Effectively integrating user desires with the stringent requirements of compliance, security, and business objectives.

• Evolving Technology Landscape: Staying current with advancements in UX design, unified communications, and enterprise software to maintain a competitive edge.

• Cross-Disciplinary Communication: Effectively translating complex design concepts to technical teams and understanding technical constraints.

Learning & Development Opportunities:

• Deepen Domain Expertise: Gain profound knowledge in enterprise information archiving, unified communications, and financial compliance regulations.

• Advanced UX Methodologies: Opportunities to explore and implement cutting-edge UX research and design techniques.

• Leadership Skills: Develop mentoring, coaching, and strategic design planning capabilities.

• Industry Exposure: Potential to attend industry conferences and participate in professional development programs related to UX and enterprise software.

📝 Enhancement Note: For operations candidates, the "Challenges" section highlights areas where their operational expertise could be invaluable in informing design decisions. The growth opportunities align with advancing within either a design or an operations-focused career path within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to advocate for a user need that conflicted with business priorities. How did you approach it, and what was the outcome?" (Focus on your negotiation, research, and communication skills, and how you found a balanced solution.)

• "How do you approach understanding the unique operational challenges of users in highly regulated industries like finance?" (Highlight your research methods, empathy, and ability to grasp complex business contexts.)

Company & Culture Questions:

• "Based on your research, what do you see as the biggest UX challenges for a company like Global Relay focused on enterprise information archiving and unified communications?" (Show you've done your homework on the company and industry.)

• "How do you contribute to a collaborative team environment, especially when working with engineers and product managers who may have different priorities?" (Discuss your communication style, active listening, and ability to find common ground.)

Portfolio Presentation Strategy:

• Structure for Clarity: Organize your presentation logically, following a clear narrative for each case study (Problem, Research, Solution, Outcome).

• Highlight Your Role: Be specific about your individual contributions, especially in team projects.

• Demonstrate Process, Not Just Polish: Show the evolution of your ideas, including sketches, early wireframes, and iterations based on feedback.

• Quantify Success: Present metrics and data that demonstrate the impact of your work. If direct metrics aren't available, use qualitative feedback or logical arguments for improved efficiency or reduced errors.

• Engage Your Audience: Be prepared to answer questions and discuss your design choices in detail. Treat it as a collaborative discussion rather than a one-way presentation.

📝 Enhancement Note: For operations professionals, frame your experiences in terms of process improvement, system implementation, data analysis, and achieving business objectives. If you have project examples that demonstrate these, they can serve as powerful case studies, even if not traditionally "UX" focused.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on the Global Relay careers page.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best represent your UX process and impact, paying close attention to projects that involved complex workflows, enterprise applications, or data-driven outcomes. Tailor your descriptions to highlight your understanding of user needs and business goals.

• Optimize Your Resume: Ensure your resume clearly outlines your 6+ years of UX design experience, relevant skills in research, prototyping, and collaboration, and any experience with enterprise software, unified communications, or compliance-related projects. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on clearly articulating the problem, your process, your specific contributions, and the quantifiable results or lessons learned. Be ready to discuss how your design thinking can support operational efficiency and compliance.

• Research Global Relay: Thoroughly understand Global Relay's products, their market position in enterprise information archiving and unified communications, and their commitment to compliance and security. Familiarize yourself with their company culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.