UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Singapore Post

Location: Eight Mile Plains, Queensland, Australia

Job Type: Full-Time

Category: UX/UI Design & Product Development

Date Posted: 2026-05-06

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Design and prototype user interfaces for web and mobile SaaS applications, leveraging AI-assisted tools for accelerated exploration and iteration.

• Collaborate closely with Product Managers and Tech Leads to translate functional requirements into intuitive and user-centered design solutions.

• Maintain design consistency and quality by adhering to and contributing to the established design system and component guidelines.

• Partner with front-end engineers throughout the development lifecycle to ensure seamless implementation of designs, providing clear rationale and support.

• Advocate for the end-user by actively participating in user research, synthesizing findings, and integrating feedback into design decisions.

📝 Enhancement Note: While the job title is "UX Designer," the description emphasizes a strong blend of UX and UI responsibilities within an agile SaaS environment. The role requires not just design execution but also active collaboration and a foundational understanding of front-end development to ensure practical implementation. The mention of AI tools suggests a forward-thinking approach to design processes.

📈 Primary Responsibilities

• Define and shape new features from concept to production-ready designs by collaborating with product managers and tech leads on functional requirements.

• Rapidly create wireframes, prototypes, and iterate on designs, utilizing AI-assisted tools to enhance exploration speed without compromising design intent.

• Contribute to and adhere to the design system and component guidelines, ensuring a consistent and cohesive user experience across all product lines.

• Work closely with developers during the design, build, and testing phases, ensuring accurate implementation and providing necessary design support.

• Participate in user research sessions, synthesizing findings into actionable design decisions that align with user needs and business objectives.

• Actively advocate for users in cross-functional discussions and proactively identify and flag potential usability issues early in the design process.

• Ensure the usability and effectiveness of features by conducting design reviews and providing constructive feedback to development teams.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to design, emphasizing collaboration, rapid iteration, and a deep understanding of the implementation process. The inclusion of user research and advocacy for users points to a user-centric design philosophy.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating practical UX/UI design skills and experience is paramount. A background in Human-Computer Interaction (HCI), Design, Computer Science, or a related field would be beneficial.

Experience: A minimum of 2 years of dedicated UX/UI design experience for web and/or mobile applications, preferably within a SaaS or B2B software environment.

Required Skills:

• UX/UI Design: Proven experience in designing user interfaces and user experiences for digital products.

• Wireframing & Prototyping: Proficiency in creating low-fidelity wireframes and high-fidelity interactive prototypes.

• Figma/Adobe XD: Demonstrated expertise in using design tools such as Figma, Adobe XD, or similar industry-standard software.

• HTML & CSS/SASS: Working knowledge of HTML and CSS/SASS, enabling confident collaboration with front-end engineers.

• Communication: Clear and effective verbal and written communication skills, essential for presenting design rationale and collaborating cross-functionally.

• AI Design Tools: Experience with AI design tools (e.g., Figma AI, v0) or a strong willingness and aptitude to quickly adopt and leverage them in the design workflow.

Preferred Skills:

• Experience in user research methodologies and synthesizing findings into design strategies.

• Familiarity with design systems and component-based design principles.

• Understanding of agile development methodologies and experience working within agile squads.

• Experience in designing for field service management or similar complex SaaS platforms.

• Knowledge of accessibility standards and best practices in UX/UI design.

📝 Enhancement Note: The requirement for a portfolio showing "real product work" is critical. Candidates should be prepared to articulate their design process, decision-making rationale, and the impact of their contributions, especially how AI tools were integrated. The "working knowledge of HTML and CSS/SASS" suggests the expectation for designers to understand implementation constraints and possibilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 2 years of UX/UI design work for web and/or mobile applications.

• Demonstrated examples of wireframes, user flows, final UI designs, and detailed explanations of the rationale behind key design decisions.

• Evidence of collaboration with product managers and developers, illustrating the design process from concept to implementation.

• Case studies that highlight problem-solving approaches, user research insights, and the measurable impact of design solutions.

Process Documentation:

• Ability to articulate and document design processes, including user research methodologies, iteration cycles, and collaboration workflows.

• Experience in creating user flows and journey maps to visualize user interactions and identify critical touchpoints.

• Documentation of design system components and guidelines to ensure consistency and scalability.

• Ability to explain how AI design tools were integrated into the design process to improve efficiency and explore solutions.

📝 Enhancement Note: The portfolio is a critical component for this role. It should not only showcase visual design skills but also the candidate's strategic thinking, problem-solving abilities, and understanding of the end-to-end design and development lifecycle, particularly in a fast-paced, AI-assisted environment.

💵 Compensation & Benefits

Salary Range: Based on the listed experience level (2-5 years), location (Brisbane, Australia), and the nature of the role within a growing SaaS company, the estimated annual salary range for a UX Designer in Brisbane is AUD $80,000 - $120,000. This estimate is derived from industry benchmarks for similar roles in Australia, considering factors like cost of living, demand for UX talent, and the specific requirements of the position.

Benefits:

• Novated Leasing: Opportunity to structure vehicle financing through salary packaging.

• Employee Assistance Program (EAP): 24/7 confidential support for personal and professional issues, including relationships, bereavement, and financial matters.

• Generous Parental Leave Program: Comprehensive support for new parents.

• Paid Volunteer Leave Days: Encouraging community involvement and social responsibility.

• Public Holiday Exchange Scheme: Flexibility in managing public holidays.

• Talent Referral Program: Rewards for successfully referring candidates who are hired.

• Casual Dress & Relaxed Office Environment: Fostering a comfortable and informal workplace.

• Fun Team Camaraderie & Events: Promoting team bonding and a positive social atmosphere.

• Opportunities for Career Progression and Development: Clear pathways for professional growth and advancement within the company.

• Diverse Training & Internal Networking: Access to a wide range of training programs and opportunities to connect with professionals across different product lines.

• Service Recognition Awards: Acknowledgment of long-term commitment and contributions.

Working Hours: The role is full-time, typically considered 40 hours per week. While an on-site position, the company culture suggests a relaxed environment, potentially allowing for some flexibility within standard business hours, though specific arrangements would be subject to team and manager discretion.

📝 Enhancement Note: The salary estimate is based on aggregated data from Australian job boards and salary aggregators for UX Designer roles with 2-5 years of experience in Brisbane. Benefits are comprehensive and reflect a supportive company culture focused on employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Simpro operates in the Software as a Service (SaaS) sector, specifically focusing on field service management software. Their products (Simpro, AroFlo, BigChange, ClockShark) serve businesses globally by streamlining operations, from quoting and scheduling to invoicing and customer management. This industry demands continuous innovation, robust functionality, and a strong focus on user adoption and efficiency.

Company Size: Simpro Group is a significant player in its niche, employing a substantial number of individuals across its various brands and locations. This size indicates a stable company with established processes but also the agility to innovate and scale rapidly, particularly with the integration of AI. For operations professionals, this means opportunities for structured career paths, access to resources, and the chance to work on impactful projects within a growing organization.

Founded: While the exact founding year for "Singapore Post" as the parent entity is not provided, Simpro itself has a history of growth and acquisition, integrating brands like AroFlo, BigChange, and ClockShark. This suggests a company built on a foundation of experience, with a forward-looking strategy that embraces new technologies and market opportunities.

Team Structure:

• The UX team likely operates within product development squads, working in close collaboration with Product Managers and Engineering leads.

• The presence of a "Senior UX Designer" suggests a tiered structure within the design function, offering mentorship opportunities for mid-level designers.

Methodology:

• Agile Squads: Features move from idea to build quickly, requiring designers to be adaptable and iterative.

• AI-Assisted Design: The company is actively integrating AI tools into their daily workflow, expecting designers to be at the forefront of this adoption.

• User-Centricity: A strong emphasis on understanding user needs through research and advocating for those needs in design decisions.

• Data-Informed Design: While not explicitly stated, the SaaS environment and focus on product performance imply a reliance on data to inform design choices and measure success.

Company Website: https://www.simprogroup.com/au/company/careers

📝 Enhancement Note: The company culture is described as growth-minded, customer-centric, and team-oriented. The emphasis on AI integration suggests a dynamic and innovative environment. For a UX Designer, this means being comfortable with rapid iteration, embracing new technologies, and being able to translate complex business needs into user-friendly solutions. The mention of "Singapore Post" as the organization name in the raw data might be a data artifact; based on the URL and description, the hiring entity is Simpro Group.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer, typically requiring 2-5 years of professional experience. At this level, designers are expected to be proficient in core UX/UI principles, capable of working independently on defined features, and contributing meaningfully to design discussions. They are moving beyond junior tasks to take ownership of specific design areas and collaborate effectively with cross-functional teams.

Reporting Structure: The UX Designer will likely report to a Senior UX Designer or a Product Design Manager. They will work within agile squads, collaborating daily with Product Managers, Tech Leads, and Software Engineers. This structure facilitates direct impact and continuous feedback loops.

Operations Impact: As a UX Designer, the primary impact is on user satisfaction, product adoption, and the efficiency of end-users operating field service businesses. Well-designed interfaces lead to reduced training time, fewer support requests, increased productivity for users, and ultimately, higher customer retention and satisfaction, which directly contributes to revenue growth and operational efficiency for Simpro's clients. For Simpro, this translates to a stronger product offering and competitive advantage.

Growth Opportunities:

• Senior UX Designer: Progression to a senior level involves taking on more complex projects, mentoring junior designers, and contributing more significantly to design strategy and system evolution.

• Product Design Lead: With demonstrated leadership and strategic impact, there's potential to move into a lead role, managing a team of designers and influencing the overall product vision.

• Specialization: Opportunities to specialize in areas like user research, interaction design, or information architecture.

• Cross-Functional Roles: Potential to transition into Product Management or other product development roles, leveraging a deep understanding of user needs and product lifecycles.

• Skill Development: Continuous learning is encouraged through diverse training, internal networking, and exposure to new technologies like AI in design.

📝 Enhancement Note: The growth path for a UX Designer in a SaaS company like Simpro is typically well-defined. The emphasis on AI tools suggests that candidates who embrace and excel in this area will have enhanced growth prospects.

🌐 Work Environment

Office Type: On-site, located in Eight Mile Plains, Queensland, Australia. The description mentions a "relaxed office environment" and "casual dress," suggesting a comfortable and informal workplace culture.

Office Location(s): The primary location is the Brisbane office in Eight Mile Plains, Queensland. This area is a commercial hub, likely offering good accessibility via public transport and ample amenities.

Workspace Context:

• Collaborative Environment: The emphasis on working within agile squads and collaborating with product managers and developers indicates a highly interactive workspace.

• Tools & Technology: Designers will have access to modern design tools, likely including Figma, and will be encouraged to utilize AI-assisted design technologies.

• Team Interaction: Frequent interaction with cross-functional teams is expected, fostering a dynamic and communicative work atmosphere. The "fun team camaraderie and events" suggest a positive social dynamic within the office.

Work Schedule: The role is full-time, aligning with standard business hours (likely 9 am to 5 pm, Monday to Friday) typical for an on-site position. The relaxed environment may offer some flexibility, but core working hours will be expected for team collaboration and project delivery.

📝 Enhancement Note: The on-site requirement in Eight Mile Plains means candidates should be local or willing to relocate. The description of the environment as "relaxed" and "casual" is a strong indicator of the company's culture, aiming to balance productivity with employee comfort.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications and design experience.

• Portfolio Presentation & Technical Interview: Candidates will likely present their portfolio, discussing their design process, rationale, and specific project outcomes. This stage will also assess technical proficiency in design tools, understanding of UX/UI principles, and familiarity with HTML/CSS. Expect questions about how you've used AI design tools.

• Cross-Functional Interviews: Meetings with Product Managers, Tech Leads, and potentially other designers or engineers to evaluate collaboration skills, communication style, and cultural fit within an agile team.

• Problem-Solving Challenge: A practical design exercise, possibly a take-home assignment or an in-interview task, to assess your approach to a specific design problem, including user research interpretation, ideation, and solution proposal.

• Final Interview: Potentially with a hiring manager or senior leader to discuss career aspirations, team dynamics, and overall fit with Simpro's values.

Portfolio Review Tips:

• Curate Effectively: Select 3-5 of your strongest projects that best represent your skills and experience, particularly those involving web/mobile SaaS applications and any use of AI design tools.

• Tell a Story: For each project, clearly articulate the problem, your role, your design process (research, ideation, prototyping, testing), the solutions you implemented, and the impact of your work (quantifiable where possible).

• Highlight AI Integration: If you have experience with AI design tools, showcase specific examples of how they were used to accelerate your workflow or explore novel solutions. Be prepared to discuss your thoughts on the future of AI in design.

• Demonstrate Collaboration: Show how you worked with cross-functional teams, including developers and product managers.

• User-Centricity: Emphasize how user research informed your decisions and how you advocated for the user throughout the process.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly understand the business context and user needs.

• Process Over Perfection: Focus on demonstrating a robust design process, clear articulation of your thought process, and well-reasoned solutions, rather than solely on a polished final UI.

• Time Management: For timed challenges, allocate time for each stage of the design process (understanding, ideation, solutioning, presentation).

• Communicate Assumptions: Clearly state any assumptions you make and how they influence your design decisions.

• Prepare for Q&A: Be ready to defend your design choices and discuss alternative approaches.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also the candidate's ability to collaborate, communicate, and adapt to a fast-paced, AI-integrated agile environment. A strong portfolio that demonstrates practical problem-solving and a user-centric approach is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Highly likely to be the primary design and prototyping tool, given its industry prevalence and specific mention.

• Adobe XD: Mentioned as an alternative, indicating familiarity with other industry-standard UX/UI design software is valuable.

• AI Design Tools: Specific mention of "Figma AI, v0, or similar" highlights the importance of experience with or a strong willingness to adopt AI-assisted design platforms for rapid exploration and prototyping.

Analytics & Reporting:

• While not explicitly listed, designers are expected to collaborate with teams that use analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and inform design decisions.

CRM & Automation:

• Designers in SaaS environments often interact with CRM systems (though not directly managed by them) to understand customer segments and user feedback.

• Understanding of how design impacts user workflows within a CRM or field service management platform is key.

📝 Enhancement Note: Proficiency in Figma is almost certainly a must-have. The emphasis on AI design tools is a key differentiator, suggesting that candidates who can demonstrate experience or a proactive approach to learning these tools will have a significant advantage.

👥 Team Culture & Values

Operations Values:

• We Are One Team: Emphasizes collaboration, mutual support, and shared responsibility across all functions, including design, product, and engineering.

• We Are Customer Centric: A core value that drives design decisions, ensuring that user needs and satisfaction are at the forefront of product development.

• We Are Growth Minded: Encourages continuous learning, embracing new technologies (like AI), seeking feedback, and striving for personal and professional development.

• We Are Accountable: Fosters a sense of ownership and responsibility for design outcomes, from concept through to successful implementation and user adoption.

• We Celebrate Success: Promotes a positive environment where achievements are recognized, encouraging motivation and team morale.

Collaboration Style:

• Agile & Iterative: Collaboration within agile squads means a fast-paced, iterative approach to design and development, with frequent communication and feedback loops.

• Cross-Functional Integration: Designers are integrated into cross-functional teams, working closely with Product Managers, Tech Leads, and Developers to ensure alignment and efficient execution.

• Open Communication: The culture values clear communication, presenting design rationale, and actively participating in discussions to advocate for user needs and design integrity.

• Feedback-Oriented: A willingness to give and receive constructive feedback is essential for continuous improvement in both design quality and team dynamics.

📝 Enhancement Note: The alignment of the UX Designer role with Simpro's core values is crucial. Candidates should be prepared to articulate how their approach to design and collaboration reflects these values, particularly "We Are Growth Minded" (especially regarding AI) and "We Are Customer Centric."

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Iteration in Agile: Balancing the need for thorough design exploration with the fast-paced demands of agile development sprints.

• Integrating AI Seamlessly: Effectively incorporating AI design tools into the workflow without compromising design quality or user experience, and staying ahead of evolving AI capabilities.

• Cross-Functional Alignment: Ensuring consistent communication and buy-in from diverse stakeholders (Product, Engineering, Marketing) who may have different priorities.

• Maintaining Design System Consistency: As the product suite grows, ensuring the design system remains robust, scalable, and consistently applied across all platforms.

• User Research at Scale: Conducting effective user research and translating findings into actionable insights within a busy product development cycle.

Learning & Development Opportunities:

• AI in Design Specialization: Becoming a go-to expert in leveraging AI tools for UX/UI design, a rapidly growing field.

• Advanced UX/UI Skills: Deepening expertise in specific areas like interaction design, information architecture, or user research methodologies.

• Product Strategy Contribution: Growing influence on product strategy through strong user advocacy and data-informed design recommendations.

• Leadership Development: Opportunities to mentor junior designers, lead design initiatives, and potentially move into management roles.

• Industry Exposure: Access to diverse training and internal networking opportunities across Simpro's product lines, broadening understanding of different business needs and technological applications.

📝 Enhancement Note: The primary challenge and growth opportunity lie in embracing and mastering AI-assisted design. Candidates who are proactive in this area will find significant room for development and impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used AI-assisted tools in your design process. What were the benefits and challenges?" (Focus on specific tools, workflow impacts, and outcomes.)

• "How do you balance the need for rapid prototyping in an agile environment with ensuring a high-quality, user-centered design?" (Highlight your iterative process, user testing, and collaboration with engineering.)

• "Walk us through a complex feature you designed from concept to implementation. What were the key decisions, and how did you involve stakeholders?" (Use a STAR method approach, emphasizing your role, process, and results.)

Company & Culture Questions:

• "How do you see AI shaping the future of UX design, and how do you stay current with these advancements?" (Demonstrate your growth mindset and proactive learning.)

• "How would you contribute to our 'One Team' and 'Customer Centric' values in your daily work?" (Connect your design philosophy and collaboration style to these values.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the problem, your role, your process, the solution, and the impact.

• Emphasize AI Integration: If applicable, dedicate time to showcasing how AI tools were used, what problems they solved, and what unique outputs they enabled.

• Showcase Collaboration: Highlight your interactions with Product Managers and Developers, demonstrating how you worked together to achieve project goals.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, higher user satisfaction scores).

• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, research methods, and technical considerations.

📝 Enhancement Note: Interview preparation should focus on demonstrating adaptability, a strong understanding of user-centric design principles, and a proactive attitude towards new technologies like AI. Be ready to articulate your process and impact with concrete examples.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Simpro careers page.

• Tailor Your Resume: Highlight experience with UX/UI design for web and mobile SaaS applications, proficiency in Figma/Adobe XD, and any experience or strong interest in AI design tools. Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio prominently features projects demonstrating your design process, problem-solving skills, collaboration, and impact. Include specific examples of wireframes, flows, and final UI. If you have used AI design tools, create a dedicated section or clearly mark those projects.

• Prepare Your Presentation: Practice presenting your portfolio, focusing on storytelling, clear articulation of your design process, and the strategic rationale behind your decisions, especially concerning AI integration.

• Research Simpro: Familiarize yourself with Simpro's products, company values, and the field service management industry to better tailor your application and interview responses. Understand how your design skills can contribute to their growth-minded and customer-centric culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.