Senior UX Designer - Provider Search - Remote

📍 Job Overview

Job Title: Senior UX Designer - Provider Search

Company: UnitedHealth Group

Location: Minnetonka, Minnesota, United States

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: September 30, 2025

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid (4 days in-office, 3 days remote for Twin Cities; 4 days in-office for DC)

🚀 Role Summary

• Drive the end-to-end user experience (UX) design for significant features within the UHC Consumer Product Office, focusing on the Provider Search domain.

• Translate complex user needs, insights from analytics, Voice of the Customer (VoC), and market feedback into intuitive and innovative design solutions.

• Champion the user's perspective in cross-functional teams, ensuring a deep understanding of problems and contributing to a user-centric product development lifecycle.

• Collaborate with design leadership, principle designers, strategists, product managers, and business stakeholders to deliver high-quality visual artifacts and design visions.

📝 Enhancement Note: While the role is listed as "Senior UX Designer," the description and responsibilities suggest a strong emphasis on ownership and leadership for specific features, aligning with a mid-to-senior career stage. The hybrid work arrangement is a key detail for candidates to note, requiring a balance between remote flexibility and in-office collaboration. The explicit mention of "Provider Search" indicates a specialized domain within healthcare, requiring an understanding of user needs in that context.

📈 Primary Responsibilities

• Feature Ownership: Take full ownership and accountability for the design of large, impactful features within the Provider Search experience.

• Design Vision & Artifacts: Develop and articulate a clear design vision, producing high-quality visual artifacts including wireframes, mockups, interactive prototypes, and storyboards.

• User Research Integration: Partner closely with research teams to design and execute user studies, and effectively translate user needs and research findings into actionable design improvements and new opportunities.

• Insight-Driven Design: Interpret various data sources (analytics, VoC, market feedback) to anticipate user needs and proactively design innovative solutions that enhance user satisfaction and task completion.

• User Advocacy: Serve as the primary advocate for the user, ensuring their needs are understood and prioritized in product development, feature prioritization, and new product ideation.

• Cross-Functional Leadership: Lead design discussions and critiques, solicit requirements from stakeholders, and act as a key partner in realizing the product vision.

• Team Collaboration: Work as a trusted design partner within a cross-functional team (including engineers, product managers, and researchers), ensuring designs are delivered on time and to the highest quality standards.

• Design System Contribution: Collaborate with the Design System team to contribute reusable design components, promoting consistency and efficiency across the product suite.

• Health Equity Focus: Make design decisions that incorporate health equity considerations (disability status, health literacy, demographics, cultural backgrounds) to improve healthcare access for all members.

• Ambiguity Navigation: Demonstrate comfort working in ambiguous environments with evolving user needs, exhibiting a self-motivated mindset towards solving complex problems.

• Technical & Best Practice Guidance: Provide design recommendations grounded in technical feasibility, usability findings, accessibility (A11y), legal requirements, and established design best practices.

• Continuous Learning: Actively engage in team culture, contributing to learning and presentation opportunities within the broader design organization and demonstrating a curiosity and growth mindset.

• Trend Integration: Leverage current design principles and industry trends to contribute insights and deliver exceptional user experiences.

• Workload Management: Effectively manage multiple projects simultaneously, ensuring timely delivery and high-quality output for each.

📝 Enhancement Note: The responsibilities highlight a blend of individual contributor design work and collaborative leadership. The emphasis on "ownership," "advocacy," and "leading discussions" indicates the seniority of the role. The explicit mention of "health equity" is a critical consideration for candidates applying to roles within the healthcare industry.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field is typically expected for a Senior UX Designer role. Relevant certifications or a strong portfolio can sometimes substitute for formal education.

Experience:

• Minimum of 4+ years of hands-on experience in interaction design or UX design.

• Minimum of 4+ years of experience incorporating user feedback through user research, Net Promoter Score (NPS), or Voice of the Customer (VoC) programs.

• Minimum of 4+ years of proficiency with prominent industry-standard design tools such as Figma, Miro, Adobe Creative Suite, Sketch, or Axure.

• Minimum of 2+ years of experience creating and utilizing personas to guide design decisions.

• Minimum of 2+ years of experience working effectively within cross-functional teams.

Required Skills:

• UX Design Expertise: Deep understanding of UX principles, user-centered design methodologies, and interaction design patterns.

• Design Tool Proficiency: Advanced skills in industry-standard design software (e.g., Figma, Sketch, Adobe Creative Suite, Axure).

• User Research Acumen: Ability to partner with researchers, interpret findings, and translate them into design solutions.

• Persona Development: Experience creating and leveraging user personas to inform design strategy and execution.

• Cross-Functional Collaboration: Proven ability to work effectively with product managers, engineers, researchers, and other stakeholders.

• Stakeholder Presentation: Strong presentation skills with the ability to clearly articulate design decisions, rationale, and user insights to diverse audiences.

• Communication Skills: Excellent verbal and written communication, with the confidence to lead discussions and influence outcomes.

• Problem-Solving: Ability to tackle complex problems in ambiguous environments with a proactive and self-motivated approach.

• Adaptability: Comfort working with evolving user needs and project requirements, demonstrating resilience and a growth mindset.

Preferred Skills:

• Provider Search/Healthcare Domain Experience: Prior experience designing for healthcare platforms, particularly in areas like provider search, patient portals, or health plan navigation.

• Keyword/Browse Search Design: Specific experience designing user interfaces and experiences for search functionalities, including understanding of search algorithms and user search behaviors.

• Regulated Industry Experience: Familiarity with design considerations within highly regulated industries like healthcare, government, or finance.

• Matrixed Organization Navigation: Proven ability to navigate and deliver results within complex, multi-tiered organizational structures.

• Agile Development: Experience working within Agile product development frameworks and methodologies.

• AI-Powered Experiences: Experience designing interfaces for or incorporating artificial intelligence (AI) into user experiences.

• Design System Utilization: Proficiency in using and contributing to enterprise-level design systems.

• Graphic Design/Information Architecture: Background or complementary skills in graphic design or information architecture to enhance visual appeal and organizational clarity.

📝 Enhancement Note: The required skills clearly indicate a need for a seasoned UX professional comfortable with both strategic design thinking and execution. The preferred skills offer a significant advantage, particularly the healthcare domain experience and specific search design expertise, pointing towards the specialized nature of the "Provider Search" feature.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 comprehensive case studies demonstrating your end-to-end UX design process for complex features or products. Each case study should clearly articulate the problem, your role, the process followed, design decisions, and the measurable outcomes.

• Problem/Solution Articulation: Clearly define the user problems or business challenges addressed by your designs and how your proposed solutions effectively met those needs.

• Process Visualization: Illustrate your design process using visual artifacts such as user flows, journey maps, sitemaps, wireframes, mockups, and interactive prototypes.

• User-Centricity Evidence: Demonstrate how user research, testing, and feedback were integrated into your design iterations and decision-making.

• Impact & Metrics: Quantify the impact of your designs whenever possible, using metrics such as conversion rates, task completion times, user satisfaction scores (NPS, CSAT), or reduction in support tickets.

Process Documentation:

• Workflow Design: Present examples of how you've designed or optimized user workflows to improve efficiency and usability.

• System Integration Understanding: If applicable, include examples that show your understanding of how UX designs integrate with underlying systems or platforms.

• Design System Contributions: Showcase any contributions to or extensive use of design systems, demonstrating an understanding of component-based design and scalability.

• Iterative Design: Highlight projects where design evolved through multiple iterations based on feedback, testing, or changing requirements.

📝 Enhancement Note: For a Senior UX Designer role, a portfolio is paramount. The focus should be on demonstrating strategic thinking, a robust design process, and quantifiable impact, especially concerning user needs and business objectives within a complex domain like healthcare.

💵 Compensation & Benefits

Salary Range: $89,900 - $160,600 annually (based on full-time employment).

Factors influencing salary: Local labor markets, educational background, work experience, certifications, and other relevant qualifications.

Benefits:

• Comprehensive Benefits Package: Includes health, dental, and vision insurance.

• Incentive Programs: Performance-based bonuses or rewards.

• Recognition Programs: Formal and informal recognition for achievements.

• Equity Stock Purchase: Opportunity to invest in the company through stock purchase plans.

• 401k Contribution: Retirement savings plan with potential company matching.

• Development Opportunities: Access to learning resources and career advancement paths.

Working Hours: Standard full-time hours are expected, likely around 40 hours per week. The hybrid work arrangement allows for flexibility, with 3 days remote and 4 days in-office per week for Twin Cities-based employees.

📝 Enhancement Note: The salary range provided is competitive for a Senior UX Designer role in the US. The mention of "local labor markets" suggests that the specific salary within this range may be adjusted based on the candidate's location and cost of living. The inclusion of equity stock purchase and a 401k contribution are significant benefits for long-term employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Health Insurance and Services). UnitedHealth Group is a diversified healthcare company with a mission to help people live healthier lives and make the health system work better for everyone.

Company Size: UnitedHealth Group is a very large, publicly traded corporation, employing a significant number of people globally. This indicates a structured environment with established processes and ample resources.

Founded: 1977. With decades of operation, UHG has a long-standing presence and deep expertise in the healthcare sector.

Team Structure:

• UHC Consumer Product Office: The role sits within this specific office, suggesting a focus on consumer-facing products and experiences.

• Cross-Functional Teams: Operates within agile, cross-functional teams comprising designers, engineers, product managers, researchers, strategists, and business stakeholders.

• Design Organization: The role contributes to the broader design organization, participating in learning and presentation opportunities, and collaborating with the Design System team.

• Reporting: While not explicitly stated, a Senior UX Designer typically reports to a Design Manager or Director within the product organization.

Methodology:

• User-Centered Design: A core methodology, emphasizing understanding and advocating for the user throughout the design process.

• Agile Development: Experience with Agile is preferred, indicating a project management approach focused on iterative development and collaboration.

• Data-Informed Decisions: Insights from analytics, VoC, and market feedback are crucial for informing design.

• Health Equity Integration: A growing and critical methodology within the healthcare industry, ensuring designs are inclusive and address disparities.

• Design Systems: Utilization and contribution to design systems promote consistency, efficiency, and scalability.

Company Website: https://www.unitedhealthgroup.com/

📝 Enhancement Note: UnitedHealth Group's scale and industry position mean that roles often involve working on products that impact millions. The emphasis on health equity is a significant cultural and operational aspect of the company's mission.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This level signifies a professional with substantial experience, capable of taking ownership of complex features, mentoring junior designers, and influencing design strategy. The role requires a blend of expert design skills and strong collaboration and communication abilities.

Reporting Structure: Likely reports to a Design Manager or Director within the UHC Consumer Product Office. Collaboration is expected with peers across Product Management, Engineering, and Research, as well as with senior leadership for presentations and strategic alignment.

Operations Impact: The UX Designer's work directly impacts the usability, accessibility, and overall satisfaction of consumers interacting with UnitedHealthcare's provider search tools. Positive UX can lead to increased member engagement, better health outcomes through informed provider selection, and improved operational efficiency by reducing user confusion and support inquiries. The focus on health equity ensures that the "Provider Search" feature serves diverse populations effectively.

Growth Opportunities:

• Leadership Progression: Potential to move into Lead UX Designer, Principal UX Designer, or Design Management roles, overseeing larger teams or strategic initiatives.

• Specialization: Deepen expertise in specific areas like healthcare UX, search design, AI-driven experiences, or accessibility.

• Cross-Functional Mobility: Opportunities to transition into Product Management or UX Research leadership roles.

• Skill Development: Continuous learning through internal training, workshops, conferences, and contributing to the design system and community.

• Mentorship: As a senior member, opportunities to mentor junior designers and contribute to the growth of the design team.

📝 Enhancement Note: For a Senior role, growth often involves increased strategic influence, team leadership, or deep specialization. UnitedHealth Group's size offers numerous avenues for career development within the broader organization. The emphasis on health equity provides a unique growth path for designers passionate about social impact.

🌐 Work Environment

Office Type: Hybrid work arrangement. This typically involves a modern office space designed for collaboration, with dedicated areas for focused work, team meetings, and presentations.

Office Location(s): Minnetonka, Minnesota (for the Twin Cities-based role). UnitedHealth Group has a significant presence in Minnetonka. The job description also mentions DC (Washington D.C.) as a potential location for the hybrid model, implying other office hubs may exist.

Workspace Context:

• Collaborative Spaces: Offices are likely equipped with meeting rooms, brainstorming areas, and open-plan layouts to foster collaboration among cross-functional teams.

• Technology & Tools: Access to standard office technology, high-speed internet, and the design tools specified in the requirements is expected. Collaboration tools like Slack, Microsoft Teams, and Jira are likely utilized.

• Team Interaction: Regular in-person interaction with colleagues from design, product, and engineering is expected on designated office days, facilitating real-time feedback and problem-solving. Remote days allow for focused individual work.

Work Schedule: While the role is full-time, the hybrid model offers some flexibility. Core working hours are generally expected, but the specific schedule may allow for some adaptation, particularly on remote days, to accommodate design processes and deep work sessions.

📝 Enhancement Note: The hybrid model is a key characteristic of the work environment, requiring candidates to be comfortable with both remote autonomy and in-office collaboration. The specific 4-day in-office requirement needs to be factored into relocation or daily commute considerations.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and resume, potentially followed by a brief phone or video screen to assess basic qualifications and cultural fit.

2. Portfolio Presentation & Technical Interview: Candidates will likely be asked to present their portfolio, walking through 1-2 key case studies. This session will dive deep into your design process, decision-making, problem-solving approach, and ability to articulate your work. Expect questions on user research, iteration, and impact.

3. Cross-Functional Team Interview: You may meet with members of the cross-functional team (e.g., Product Manager, Lead Engineer, Researcher) to assess your collaboration skills, communication style, and ability to integrate into the team dynamic.

4. Design Challenge (Optional): Some companies, especially for senior roles, may issue a take-home design challenge or an in-person whiteboard exercise focused on a specific problem. Prepare to demonstrate your problem-solving approach and design thinking.

5. Final Interview/Executive Review: A final interview with senior leadership or the hiring manager to discuss broader strategic alignment, career aspirations, and confirm overall fit.

Portfolio Review Tips:

• Storytelling: Frame your case studies as compelling narratives. Clearly articulate the "why" behind your design decisions.

• Process Over Polish: While polished visuals are important, focus on demonstrating your thought process, iterations, and how you navigated challenges.

• Quantify Impact: Whenever possible, include metrics and data that demonstrate the positive outcomes of your designs.

• Tailor to the Role: Highlight projects most relevant to healthcare, provider search, or complex digital products.

• Be Prepared to Defend: Be ready to discuss any aspect of your work, including challenges, trade-offs, and alternative solutions.

Challenge Preparation:

• Understand the Brief: Thoroughly analyze any design challenge prompt, identifying the core problem and constraints.

• Time Management: Allocate your time effectively between research, ideation, design, and presentation.

• Articulate Assumptions: Clearly state any assumptions you make during the challenge.

• Focus on Process: Demonstrate your thinking process, even if you can't complete a fully polished deliverable.

📝 Enhancement Note: The portfolio review is critical. Candidates should be prepared to articulate their design process in detail and demonstrate how they've driven user-centric solutions with measurable impact, particularly within a complex domain like healthcare.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Expect to create wireframes, mockups, and interactive prototypes.

• Miro: Likely used for collaborative whiteboarding, brainstorming, journey mapping, and user flow creation.

• Adobe Creative Suite: May be used for asset creation, image editing (Photoshop), or vector graphics (Illustrator) as needed.

• Sketch (Potential): While Figma is dominant, some organizations still use Sketch. Familiarity is a plus.

• Axure (Potential): Often used for highly complex, interactive prototypes.

Analytics & Reporting:

• Web Analytics Tools (e.g., Google Analytics, Adobe Analytics): Understanding how to interpret user behavior data is key.

• User Feedback Platforms (e.g., Qualtrics, SurveyMonkey): For Voice of the Customer (VoC) data and NPS scores.

CRM & Automation:

Design Systems:

• Familiarity with contributing to or leveraging existing enterprise design systems will be crucial for consistency and efficiency.

📝 Enhancement Note: Proficiency in Figma is almost certainly a non-negotiable requirement given its prevalence. The other tools listed represent common components of a modern UX designer's toolkit.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, ensuring that user needs and experiences are at the forefront of all design decisions.

• Collaboration: Strong emphasis on teamwork and effective communication across diverse functional groups to achieve shared goals.

• Innovation & Curiosity: Encouraging a mindset of continuous learning, exploration, and seeking novel solutions to complex problems.

• Health Equity & Inclusion: A core company value, driving the commitment to design accessible and equitable experiences for all members, irrespective of background.

• Data-Driven Decision Making: Utilizing analytics, research, and feedback to inform design choices and measure impact.

• Accountability & Ownership: Taking responsibility for design outcomes and driving features to successful completion.

Collaboration Style:

• Partnership: Works closely with Product Managers to define requirements and strategy, and with Engineers to ensure technical feasibility and implementation quality.

• Feedback Loops: Actively participates in design critiques and integrates feedback from peers, leadership, and stakeholders.

• Knowledge Sharing: Contributes to the design community through presentations, workshops, and sharing best practices.

• Agile Environment: Embraces iterative development, with frequent touchpoints and collaboration within the sprint cycle.

📝 Enhancement Note: The company's mission and values, particularly around health equity and user advocacy, are likely deeply embedded in the team's culture and decision-making processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Healthcare Complexity: Designing for a highly regulated industry with complex user needs, diverse patient populations, and stringent compliance requirements.

• Balancing Stakeholder Needs: Mediating between various stakeholder expectations (business, technical, legal, user advocacy) to arrive at optimal design solutions.

• Ambiguity and Scale: Working with large, established systems and evolving product roadmaps, requiring adaptability and strategic thinking.

• Driving Adoption of New Designs: Ensuring that innovative UX solutions are effectively implemented and adopted by users and integrated into existing workflows.

• Remote/Hybrid Collaboration: Effectively collaborating and maintaining strong team cohesion in a hybrid work environment.

Learning & Development Opportunities:

• Specialized Training: Access to courses and workshops focused on healthcare UX, accessibility standards, AI in design, and advanced UX methodologies.

• Industry Events: Opportunities to attend relevant UX and healthcare conferences.

• Mentorship Programs: Formal or informal mentorship from senior design leaders within UHG.

• Design System Expansion: Contributing to and shaping the evolution of the enterprise design system.

• Cross-Disciplinary Exposure: Learning opportunities from product management, engineering, and research disciplines.

📝 Enhancement Note: The challenges presented are typical for senior roles in large, complex organizations, particularly within the healthcare sector. The growth opportunities focus on deepening expertise and expanding influence.

💡 Interview Preparation

Strategy Questions:

• "Walk me through a complex UX project where you owned a significant feature. What was the problem, your process, the key decisions, and the outcome?" (Be prepared to discuss trade-offs, user research, and metrics.)

• "How do you advocate for the user when faced with conflicting stakeholder priorities or technical constraints?" (Focus on your methods for presenting user needs and finding balanced solutions.)

• "Describe a time you used data (analytics, VoC) to significantly influence a design decision. What was the insight and the resulting change?" (Highlight your analytical and critical thinking skills.)

Company & Culture Questions:

• "What interests you about UnitedHealth Group and this specific role within the Consumer Product Office?" (Research UHG's mission, recent news, and connect it to your own career goals.)

• "How do you approach collaboration within a cross-functional team, especially in a hybrid work environment?" (Emphasize communication, empathy, and proactive engagement.)

Portfolio Presentation Strategy:

• Select Key Projects: Choose 2-3 projects that best showcase your senior-level skills, problem-solving abilities, and impact, ideally with relevance to healthcare or complex digital products.

• Structure Your Narrative: For each project, clearly articulate the context, problem statement, your specific role and contributions, the design process (research, ideation, iteration, testing), key design decisions and rationale, and measurable outcomes/impact.

• Highlight Collaboration: Mention how you worked with cross-functional teams and stakeholders.

• Be Concise and Engaging: Keep your presentation focused and engaging, allowing time for Q&A.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, strong UX fundamentals, and an understanding of the healthcare context, particularly around user advocacy and health equity.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the UnitedHealth Group careers portal via the provided URL: https://uhg.taleo.net/careersection/10000/jobdetail.ftl?job=2310642&lang=en

• Curate Your Portfolio: Ensure your portfolio prominently features case studies demonstrating your UX process, problem-solving skills, and quantifiable impact, with a focus on complex digital products and user advocacy. Tailor your case study selection to highlight relevant experience in healthcare or search functionalities.

• Optimize Your Resume: Highlight keywords from the job description, such as "UX Design," "Interaction Design," "User Research," "Figma," "Agile," "Cross-Functional Collaboration," and "Stakeholder Presentation." Quantify achievements where possible.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on clear storytelling, articulating your design decisions, and demonstrating your impact. Be ready to discuss your approach to health equity and user advocacy.

• Research UnitedHealth Group: Understand the company's mission, values, and recent initiatives, particularly concerning their consumer products and commitment to health equity. Prepare thoughtful questions about the team, culture, and specific challenges of the Provider Search domain.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.