Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Second Nature

Location: United States

Job Type: FULL_TIME

Category: Product Design / User Experience

Date Posted: February 9, 2026

Experience Level: 5-10 years

Remote Status: Fully Remote

🚀 Role Summary

• This role is a critical leadership position within the product trio, partnering equally with product management and engineering to define and deliver exceptional user experiences.

• The Senior UX Designer will own the end-to-end user experience for their designated product area, encompassing discovery, research, prototyping, and post-launch analysis of UX outcomes.

• A strong emphasis is placed on product thinking, mastery of core UX/UI fundamentals, and the ability to translate user insights into actionable design strategies.

• This position requires a proactive approach to user research and usability testing, ensuring a deep understanding of customer problems and validation of proposed solutions.

📝 Enhancement Note: While the title is "Senior UX Designer," the description emphasizes partnership with Product Management and Engineering, suggesting a strong Product Design or Product Designer leaning. The role involves shaping product strategy and driving outcomes, which is common in Senior Product Designer roles within agile environments, especially in startups. The mention of "product trio" implies a collaborative, integrated approach to product development.

📈 Primary Responsibilities

• Lead the user experience design for financial products and property manager interfaces within the Resident Experience Platform (RXP).

• Define the design vision and execution strategy for all financial technology user experiences, ensuring alignment with company goals and user needs.

• Own and optimize user flows for the customization of property manager experiences, enabling self-service and transparency.

• Deliver a cohesive and intuitive user experience for both Property Managers and residents, fostering meaningful engagement and operational scalability.

• Collaborate cross-functionally with Customer Success, Implementation, and Legal teams to streamline onboarding, minimize friction, and ensure ease of interaction.

• Drive continuous improvement in all digital journeys by leveraging data and direct user feedback to iterate on products, aiming to increase resident engagement, reduce support load, and enhance NPS scores.

• Champion design craft, maintaining meticulous attention to detail, and actively participating in design critiques to elevate the skills of fellow designers through constructive feedback.

• Conduct knowledge-sharing sessions on UX best practices to enhance the team's overall UX capabilities.

• Ensure all platform upgrades and launches create a "Triple Win" for Residents, Property Managers, and Owners.

• Partner with Product Managers to define, track, and evangelize key operational and customer metrics, such as task completion rates, digital engagement KPIs, time-to-live/onboarding, and NPS.

• Utilize insights from data and feedback to iterate on design strategy, drive scalable best practices, and promote a culture of outcome-focused product leadership.

📝 Enhancement Note: The responsibilities highlight a strong focus on "financial products," "property manager experiences," and the "Resident Experience Platform (RXP)." This indicates the need for a designer with experience in SaaS platforms, potentially with a B2B focus (property managers) and a consumer-facing component (residents). The emphasis on "Triple Win" suggests a business-minded approach to design, where user needs are balanced with business objectives. Metrics tracking and outcome-focused leadership are key.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent experience and expertise in UX/UI design principles is expected.

Experience: 5+ years of experience in product design or UX, with a proven track record of designing within an agile development environment.

Required Skills:

• Proficiency with design tools such as Figma.

• Experience with UX research tools like Maze, UserTesting, or similar platforms.

• Strong user empathy and a genuine passion for understanding and improving user experiences.

• Solid understanding of accessibility standards and best practices in design.

• Excellent communication and collaboration skills, with the ability to effectively present and justify design decisions to diverse stakeholders.

• Demonstrated problem-solving abilities and a proactive, learning-oriented mindset.

Preferred Skills:

• Previous experience working in Fintech and with financial services products.

• Experience with a wide range of user research methodologies and conducting usability testing.

• Comfort and experience utilizing AI in design processes; working experience with Conversational AI is a plus.

• Basic knowledge of coding principles to understand potential engineering impacts of design decisions (not required but beneficial).

📝 Enhancement Note: The requirements emphasize practical skills and experience over formal education. Proficiency in Figma and research tools is crucial. Experience in Fintech and AI is noted as preferred, indicating potential future growth areas for the platform. The "Don't hold your biases too closely" point suggests a need for a collaborative designer open to iterative feedback and diverse perspectives. The note about coding knowledge reinforces the collaborative nature with engineering.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design process, from initial research and ideation to final UI implementation and iteration.

• Case studies demonstrating experience with financial products or complex SaaS platforms, highlighting how user needs were identified and met.

• Examples of user flows, wireframes, interactive prototypes, and high-fidelity mockups that adhere to accessibility standards.

• Demonstrations of problem-solving skills, illustrating how user challenges were addressed through thoughtful design solutions.

Process Documentation:

• Case studies should clearly articulate the problem statement, research methodology, design process, and measurable outcomes.

• Clearly outline the user research conducted, including methodologies used and key insights gained.

• Detail the iterative design process, including wireframing, prototyping, and usability testing phases, along with how feedback was incorporated.

• Showcase how accessibility and inclusivity were integrated into the design process.

• Provide examples of how design decisions were informed by data and user metrics, demonstrating an outcome-focused approach.

📝 Enhancement Note: The emphasis on a strong portfolio with detailed case studies is paramount. Candidates should be prepared to walk through their process, explain their rationale, and quantify the impact of their design decisions, particularly in areas like financial products and platform optimization. Demonstrating a deep understanding of the user research to implementation lifecycle is key.

💵 Compensation & Benefits

Salary Range: While not explicitly stated, for a Senior UX Designer role in the US with 5-10 years of experience, especially in a remote-first startup environment, a competitive salary range is expected. Based on industry benchmarks for similar roles in the US, this would typically fall between $120,000 - $170,000 annually, potentially higher depending on specific skills, experience, and location nuances within the US.

Benefits:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• 401K Plan

• Open Paid Time Off (PTO)

• Sick Days

Working Hours: 40 hours per week, with an expectation to work EST hours. This is a remote-first position.

📝 Enhancement Note: Salary is estimated based on typical US market rates for a Senior UX Designer with the specified experience level in a remote-first startup. The provided benefits are comprehensive and align with standard offerings for full-time employees in tech companies. The requirement to work EST hours is important for candidates to note for time zone alignment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on Property Technology (PropTech) and Financial Technology (Fintech) within the rental and property management sector. The company aims to simplify and enhance the renting experience through its Resident Experience Platform (RXP).

Company Size: The description mentions "200+ passionate, creative people," indicating a growing mid-stage startup. This size typically offers a balance of established processes and the agility of a startup environment.

Founded: While the founding date is not provided, the company's description suggests a focus on innovation and disrupting the traditional rental market.

Team Structure:

• The role is part of a "product trio," consisting of the Senior UX Designer, a Product Manager, and Engineering leads, operating as equal partners.

• The Senior UX Designer reports to the Director of UX, indicating a design leadership structure above them.

Methodology:

• User-Centric Design: A strong emphasis on user research, usability testing, and understanding customer problems to drive design decisions.

• Agile Development: Experience designing in an agile environment is required, suggesting iterative development cycles and close collaboration with engineering.

• Data-Driven Decisions: The role involves defining, tracking, and using operational and customer metrics to iterate on designs and drive product strategy.

• Outcome-Focused: The "Triple Win" philosophy and emphasis on measurable business value suggest a focus on achieving tangible results for all stakeholders.

Company Website: https://www.secondnature.com/

📝 Enhancement Note: The company culture appears to be innovative, fast-paced, and collaborative, with a strong emphasis on user experience and measurable business outcomes. The "Pirate Ship, Not A Cruise Ship" core value suggests a culture of rapid iteration, decisiveness, and embracing change, which is common in growth-stage startups.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role within the Product Design function. It requires a high degree of autonomy, strategic thinking, and the ability to lead design initiatives for specific product areas. The role is positioned as a key contributor to product strategy and execution, not just task completion.

Reporting Structure: The Senior UX Designer reports to the Director of UX. They will also work closely with Product Management and Engineering leads as part of a product trio.

Operations Impact: The role's impact is significant, directly influencing the user experience of Second Nature's Resident Experience Platform (RXP). This includes critical areas like financial products and property manager tools, which are core to the company's value proposition and revenue generation. Successful UX design will drive user adoption, satisfaction, operational efficiency, and ultimately, contribute to the company's growth and market differentiation.

Growth Opportunities:

• Leadership in Design: Opportunity to shape the design vision for key product areas and influence product strategy at a senior level.

• Skill Development: Potential to deepen expertise in Fintech UX, AI applications in design, and advanced user research methodologies.

• Mentorship: As a senior member, there's an opportunity to mentor junior designers and contribute to the growth of the design team's craft and capabilities.

• Career Advancement: Potential progression to Lead UX Designer, Design Manager, or specialized roles within product design as the company scales.

• Cross-Functional Exposure: Gaining broader business acumen by working closely with product management, engineering, customer success, and executive leadership.

📝 Enhancement Note: The role offers substantial growth potential for a designer looking to take on significant ownership and influence in a growing startup. The emphasis on product thinking and strategic contribution means that success in this role can lead to significant career advancement opportunities within the company.

🌐 Work Environment

Office Type: This is a fully remote, "remote-first" position. The company is committed to building a strong remote culture that fosters collaboration and connection.

Office Location(s): While remote, the role requires candidates to be based in the United States and to work EST hours. This suggests a need for team members to be within a compatible time zone for synchronous collaboration.

Workspace Context:

• Candidates are expected to work from a quiet, professional, and distraction-free space.

• A dependable, high-speed internet connection is mandatory to support video calls, as cameras are expected to be on by default.

• The company organizes bi-annual in-person company-wide meetings, requiring travel, with all business costs reimbursed.

Work Schedule: Standard full-time hours (40 hours/week) are expected, with a specific requirement to align with EST working hours. This structure allows for focused work sessions and synchronous collaboration within the team.

📝 Enhancement Note: The "remote-first" approach indicates a mature remote work infrastructure and culture. The requirement for EST hours is a key constraint for remote candidates, suggesting a need for strong alignment with the core team's working day. The in-person meetings are crucial for team building and strategic alignment in a remote setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of resume and portfolio by a recruiter or hiring manager to assess basic qualifications and alignment.

• Portfolio Review & Design Challenge: A session dedicated to presenting and discussing portfolio case studies. This may be followed by a design exercise or take-home challenge to evaluate problem-solving skills, design process, and execution.

• Team Interviews: Interviews with Product Management and Engineering leads to assess collaboration, communication, and technical understanding.

• Hiring Manager/Director Interview: A final interview with the Director of UX or other senior leadership to discuss strategic thinking, leadership potential, and cultural fit.

Portfolio Review Tips:

• Storytelling: Structure case studies to tell a clear story: the problem, your role, your process, the solution, and the impact (quantified where possible).

• Process Over Polish: While polished visuals are good, emphasize the why behind your design decisions. Show your thinking, research, and iterations.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task times, increased NPS).

• Tailor to the Role: Highlight projects that are most relevant to Second Nature's business (Fintech, SaaS, user experience for property managers/residents).

• Accessibility Focus: Clearly articulate how accessibility was considered and integrated into your designs.

Challenge Preparation:

• Understand the Business: Research Second Nature, its mission, its target users (property managers, residents), and its core product (RXP). Understand the "Triple Win" philosophy.

• Think Strategically: Be prepared to discuss not just how you design, but why. Connect your design decisions to business goals and user needs.

• Practice Presentation: Rehearse presenting your portfolio case studies and any design challenges to ensure clarity, conciseness, and confidence.

• Ask Insightful Questions: Prepare questions that demonstrate your curiosity about the product, team, challenges, and company culture.

📝 Enhancement Note: The interview process is likely rigorous, focusing heavily on the candidate's design process, problem-solving abilities, and ability to collaborate. A strong, well-articulated portfolio is essential, and candidates should be prepared to defend their design decisions with data and user insights. The company's explicit mention of not using AI during interviews emphasizes the value they place on direct human interaction and genuine thought processes.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (required proficiency).

• User Research & Usability Testing: Maze, UserTesting.com, or similar platforms (experience preferred).

• Collaboration & Communication: Slack, Zoom (implied for remote work and team collaboration).

• Project Management: Tools like Jira, Asana, or Trello may be used, common in agile environments.

Analytics & Reporting:

• Metrics Tracking: Experience defining and tracking KPIs such as task completion rates, digital engagement metrics, time-to-live/onboarding, and Net Promoter Score (NPS).

• Data Analysis: Ability to interpret user data and feedback to inform design iterations.

CRM & Automation:

• While not explicitly mentioned for the UX role, understanding how CRM systems and automation tools might interact with the user experience could be beneficial, especially for property manager tools.

📝 Enhancement Note: Proficiency in Figma is a hard requirement. Experience with user research tools is highly valued. The role requires a data-driven mindset, focusing on how design impacts key business and customer metrics. Awareness of the broader product development stack, including how design integrates with engineering and product management tools, is beneficial.

👥 Team Culture & Values

Operations Values:

• Pirate Ship, Not A Cruise Ship: Embrace innovation, move quickly, and be decisive. This suggests a culture that values agility and proactive problem-solving.

• Extreme Ownership: Take responsibility for outcomes and act with integrity. This implies a high level of accountability and commitment to results.

• Grow the Pie: Focus on delivering tangible value and positive outcomes for customers and stakeholders. This aligns with the "Triple Win" philosophy.

• Massive Growth Takes Massive Growth: Seek out challenges and learn from them. This indicates a culture that encourages continuous learning, resilience, and personal development.

• Purple Heart: Normalize challenges and value resilience. This suggests a supportive environment where setbacks are seen as learning opportunities.

• Be a Moment-Maker: Look for opportunities to create positive impact and go the extra mile. This emphasizes proactivity and a commitment to excellence.

Collaboration Style:

• Product Trio Partnership: Work as an equal partner with Product Management and Engineering, fostering a highly collaborative and integrated product development process.

• Cross-Functional Integration: Engage closely with Customer Success, Implementation, and Legal teams to ensure seamless user experiences and operational scalability.

• Design Critiques: Actively participate in and contribute to design critiques, fostering a culture of constructive feedback and continuous improvement within the design team.

• Knowledge Sharing: Willingness to share UX best practices and insights to elevate the team's collective skills.

📝 Enhancement Note: The core values are action-oriented and emphasize drive, ownership, and continuous improvement. The collaboration style is deeply integrated, particularly within the product trio, and extends across functional departments to ensure a holistic approach to user experience and business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing "Triple Win": Effectively designing for the often-competing needs of residents, property managers, and investors requires strategic thinking and strong negotiation skills.

• Fintech Complexity: Designing intuitive financial products within a regulatory and security-conscious environment can be challenging.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment requires intentional effort and excellent communication skills.

• Rapid Growth: Adapting to the fast-paced, evolving needs of a growing startup while maintaining design quality and consistency.

• Defining and Measuring UX Outcomes: Establishing clear, actionable UX metrics and demonstrating their impact on business goals can be challenging but is critical for this role.

Learning & Development Opportunities:

• Fintech UX Specialization: Deepen expertise in designing financial products and services.

• AI in Design: Explore and apply AI tools and methodologies to enhance the design process and user experiences.

• Product Strategy: Develop a stronger strategic understanding of how UX contributes to overall business objectives and product roadmaps.

• Leadership Skills: Grow leadership capabilities through mentoring, taking ownership of key initiatives, and influencing cross-functional teams.

• Industry Exposure: Gain insights into the PropTech and rental management industries, understanding the unique challenges and opportunities.

📝 Enhancement Note: The role presents opportunities to tackle complex design problems in a dynamic industry. Overcoming challenges will require strong problem-solving skills, adaptability, and a commitment to continuous learning, which are areas where the company offers significant developmental support.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs from different stakeholder groups. How did you approach it, and what was the outcome?" (Focus on "Triple Win," negotiation, and compromise.)

• "How would you approach designing a new financial product feature for our platform, considering both user needs and regulatory compliance?" (Assess Fintech UX approach, research methods, and risk mitigation.)

Company & Culture Questions:

• "How do you see your role as a Senior UX Designer contributing to Second Nature's 'Pirate Ship' culture of innovation and speed?" (Assess cultural fit and understanding of company values.)

• "Given our remote-first environment, how do you ensure effective collaboration and communication with your product and engineering partners?" (Evaluate remote work best practices and collaboration skills.)

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project, followed by a deep dive into your specific contributions, research, design process, and measurable results.

• Highlight Key Decisions: For each case study, be prepared to articulate the rationale behind critical design choices, trade-offs made, and how you used data or user feedback to inform them.

• Demonstrate Empathy: Clearly articulate the user problems you were solving and how your solutions addressed those needs effectively.

• Showcase Collaboration: Mention how you worked with PMs, engineers, and other stakeholders throughout the project lifecycle.

• Focus on Impact: Conclude by summarizing the outcomes of your work, using metrics to quantify success wherever possible.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strategic, data-driven, and collaborative approach to UX design, with a strong understanding of the company's mission and values. Candidates should be ready to articulate their process, defend their decisions, and showcase tangible results from their portfolio.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Ashby link to Second Nature.

• Portfolio Customization: Tailor your portfolio to highlight relevant experience, particularly in SaaS, Fintech, or complex user flows. Focus on case studies that demonstrate your end-to-end design process and measurable outcomes.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of experience, proficiency in Figma and research tools, and any relevant Fintech or AI experience. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and how you embody Second Nature's core values. Prepare to discuss your portfolio case studies in detail and answer strategic UX questions.

• Company Research: Thoroughly research Second Nature, its mission, its Resident Experience Platform (RXP), and its target audience. Understand the "Triple Win" philosophy and how it drives their product strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.