Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Remitly

Location: São Paulo, Brazil

Job Type: Full-Time

Category: UX/Product Design

Date Posted: May 6, 2026

Experience Level: Mid-Senior Level (4-6 years)

Remote Status: On-site

🚀 Role Summary

• Owns and evolves the end-to-end user journey across products, features, and touchpoints, ensuring a holistic user experience.

• Translates user needs and business goals into scalable, data-driven experience solutions by collaborating with Product, Technology, Research, and Business stakeholders.

• Drives consistency, usability, and business impact by identifying friction points and opportunities throughout the entire customer lifecycle.

• Operates with a high degree of autonomy, focusing on user experience outcomes beyond individual screens or features.

• Leverages qualitative and quantitative insights, analytics, and testing to inform and iterate on design decisions.

📝 Enhancement Note: The "Senior UX Designer" title, coupled with the 4-6 years of experience requirement and emphasis on end-to-end journey ownership, suggests a role that requires strategic thinking and the ability to influence product direction, not just execution. The explicit mention of "owning and evolving" user journeys indicates a significant level of responsibility and autonomy.

📈 Primary Responsibilities

• End-to-End User Journey Ownership: Define, maintain, and evolve comprehensive user journey maps that span across all products, channels, and touchpoints, ensuring a unified and seamless customer experience.

• Customer & User Focus: Continuously research and understand customer behaviors, needs, motivations, and pain points throughout their entire lifecycle, translating these insights into actionable experience opportunities.

• Experience Strategy & Creative Problem Solving: Contribute to the overarching experience strategy for specific product lines or business areas, employing structured problem-solving and creative thinking to address complex, ambiguous design challenges.

• Product & Interaction Design: Conceive and design UX concepts, interactions, and user flows using a variety of tools including journey maps, service blueprints, wireframes, and prototypes, ensuring scalability across platforms and use cases.

• Data-Driven Analysis & Testing: Define and track key user experience success metrics (e.g., task success rates, usability scores, journey KPIs), leveraging analytics, research findings, and business data to validate design assumptions and inform iterative improvements.

• Collaboration, Influence & Governance: Act as a central point of contact for teams impacting the same user journey, facilitating collaborative workshops, influencing roadmap prioritization with experience-focused advocacy, and building strong relationships with cross-functional partners.

📝 Enhancement Note: The responsibilities highlight a strategic, holistic approach to UX design, emphasizing ownership of the entire user lifecycle and cross-functional influence, which is characteristic of senior-level roles. The inclusion of "service blueprints" and "journey maps" as explicit deliverables points to a mature design process.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Marketing, or a related field.

Language Requirement: Fluent English is required.

Experience: 4–6 years in UX Design, Product Design, or related roles.

Required Skills:

• Proven experience working across multiple phases of the product lifecycle, from discovery to validation and iteration.

• Demonstrated ability to influence experience decisions beyond individual features, advocating for user-centered solutions.

• A strong portfolio demonstrating end-to-end user journey thinking and the ability to design for multiple platforms (web, mobile, etc.).

• Proficiency in defining and evolving user journey maps and/or service blueprints.

• Experience collaborating with Product, Engineering, Research, and Business stakeholders, particularly within agile or hybrid environments.

• Skills in designing scalable experiences across various platforms and use cases.

• Understanding and application of design systems, accessibility standards, and established UX principles.

• Ability to articulate design rationale, trade-offs, and recommendations clearly to diverse stakeholders.

• Experience defining and tracking user experience success metrics.

Preferred Skills:

• Experience facilitating or contributing to journey-level activities such as journey mapping, service blueprinting, or cross-team alignment workshops.

• Track record of iterating solutions based on user research, usability testing, and quantitative data.

• Experience with data analysis and leveraging analytics to inform design decisions.

• Familiarity with business objectives and how UX design contributes to them.

• Continuous development of UX, product, and business skills.

• Strong problem-solving and analytical thinking capabilities.

• Curiosity and openness to change, experimenting with new methods and approaches.

📝 Enhancement Note: The requirement for a portfolio demonstrating "end-to-end user journey thinking" is a critical differentiator for this senior role, signaling that candidates must showcase strategic, holistic design capabilities rather than just individual feature design. The experience requirement of 4-6 years aligns with a Senior UX Designer level.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing at least 2-3 detailed case studies that explicitly demonstrate end-to-end user journey ownership.

• Each case study should clearly outline the problem space, your role and responsibilities, the methodologies used (e.g., journey mapping, service blueprinting, user research, prototyping), the design solutions, and the measurable impact (e.g., KPIs, user satisfaction metrics).

• Evidence of designing for scalability across multiple platforms (web, mobile) and diverse user needs.

• Documentation of how you translated qualitative and quantitative insights into tangible design decisions and iterative improvements.

Process Documentation:

• Showcase examples of user journey maps or service blueprints that illustrate a deep understanding of the customer lifecycle and touchpoints.

• Demonstrate how you have applied design systems and accessibility standards in your work.

• Provide evidence of defining and tracking user experience success metrics and using data to validate design outcomes.

• Include examples of how you have iterated on designs based on user feedback, usability testing, and analytics.

📝 Enhancement Note: The emphasis on "end-to-end user journey thinking" and "measurable impact" within the portfolio requirements is crucial. This indicates that candidates need to present a strategic, outcome-oriented approach to UX design, showcasing their ability to connect design work to business objectives and user satisfaction.

💵 Compensation & Benefits

Salary Range: While a specific salary range is not provided, for a Senior UX Designer role in São Paulo, Brazil, with 4-6 years of experience, industry benchmarks suggest a competitive salary typically ranging from BRL 150,000 to BRL 250,000 annually, depending on specific skills, experience, and the company's compensation philosophy. This estimate is based on market data from reputable salary aggregators and local cost of living indices for experienced tech professionals in São Paulo.

Benefits:

• Country-specific benefits package, tailored for employees in Brazil.

• Access to a global benefits portal for information on healthcare, retirement, and other provisions.

• Opportunities for professional development, including continuous learning in UX, product, and business skills.

• Potential for participation in company-wide initiatives and events.

• A collaborative work environment that values employee well-being and happiness.

Working Hours: Standard full-time hours, estimated at 40 hours per week, with potential for flexibility as common in the tech industry, though the role is on-site.

📝 Enhancement Note: Given the location in São Paulo, Brazil, and the Senior UX Designer title, a salary estimation is provided based on typical market rates for experienced tech professionals in that region. The benefits are described as country-specific, which is common for multinational companies operating in different global markets.

🎯 Team & Company Context

🏢 Company Culture

Industry: RX (part of RELX) operates in the global events and exhibitions industry, leveraging industry expertise, data, and technology. This sector involves significant digital transformation efforts to enhance event experiences and business operations.

Company Size: RX is a large global organization, part of RELX, with a presence in 25 countries and approximately 350 events annually. This scale implies robust processes, diverse teams, and significant opportunities for impact.

Founded: RX is part of RELX, a company with a long history (founded in 1975). This suggests a stable, established organization with a focus on long-term growth and innovation.

Team Structure:

• The UX Designer will likely be part of a broader Product or Technology team, potentially within a dedicated UX/Design chapter.

• Collaboration is expected with Product Managers, Engineers, Researchers, Data Analysts, and Business Stakeholders across various functions.

Methodology:

• Data Analysis and Insights: A strong emphasis on leveraging data, analytics, and user research to inform design decisions and measure impact.

• Workflow Planning and Optimization: Focus on mapping and improving end-to-end user journeys, identifying friction points, and designing scalable solutions.

• Automation and Efficiency: While not explicitly stated for UX, the parent company RELX's focus on data-driven insights and technology suggests an environment that values efficiency and leveraging digital tools.

Company Website: www.rxglobal.com

📝 Enhancement Note: The company's industry (events and exhibitions) and its parent company (RELX, a global provider of information-based analytics) suggest an environment where data-driven decision-making, technology integration, and enhancing user experiences are paramount. This context is crucial for a UX designer role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, indicating a mid-to-senior level of experience. It requires not only design execution skills but also strategic thinking, ownership of complex problem spaces, and the ability to influence cross-functional teams and product direction.

Reporting Structure: While not explicitly detailed, a Senior UX Designer typically reports to a UX Lead, Design Manager, or Head of Product Design. They are expected to work closely with Product Managers and Engineering leads on specific product lines or initiatives.

Operations Impact: The role's primary impact is on enhancing user satisfaction, engagement, and retention by optimizing the end-to-end user journey across RX's digital products and touchpoints. This directly contributes to business goals by improving customer loyalty and potentially driving adoption of new features or services.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to deepen expertise in user journey mapping, service blueprinting, and data-driven design methodologies. Potential to become a subject matter expert in specific user journeys or product areas.

• Leadership Development: Potential to mentor junior designers, lead design initiatives, and take on more complex strategic projects. Influence product strategy and roadmap discussions.

• Cross-Functional Leadership: Develop stronger abilities in influencing and collaborating with diverse stakeholders, becoming a key advocate for user-centered design across the organization.

📝 Enhancement Note: The "Senior" title implies a path towards leadership, either through individual contribution as a design expert or by taking on mentoring and team-leading responsibilities. The emphasis on influencing product strategy highlights growth potential beyond pure design execution.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site," indicating a traditional office-based work environment in São Paulo, Brazil.

Office Location(s): The specific office location is "BRA - Bela Cintra - Sao Paulo." This suggests a presence in a prominent business district within São Paulo.

Workspace Context:

• Collaborative Environment: Expect a dynamic office setting where collaboration with Product, Engineering, and other stakeholders is integral to the daily workflow.

• Tools and Technology: Access to standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite) and potentially specialized tools for journey mapping and analytics.

• Team Interaction: Opportunities for face-to-face interaction, workshops, and brainstorming sessions with the local and potentially global design and product teams.

Work Schedule: Standard full-time working hours (estimated 40 hours/week) are expected, with the office-based nature meaning adherence to typical business hours in São Paulo.

📝 Enhancement Note: The "On-site" work arrangement is a key detail. For candidates, this means understanding the office culture, commute, and the dynamic of in-person collaboration, which can be distinct from remote roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Design Challenge: A critical stage where your portfolio is reviewed, and you may be asked to present case studies. A design challenge or exercise focused on user journey mapping or problem-solving might be assigned.

• Stakeholder Interviews: Interviews with Product Managers, Engineering leads, and potentially other designers to assess collaboration skills, strategic thinking, and technical understanding.

• Hiring Manager Interview: Final discussion to evaluate overall fit, career aspirations, and alignment with the team's goals.

Portfolio Review Tips:

• Highlight Journey Ownership: Explicitly showcase projects where you owned or significantly contributed to the end-to-end user journey. Use journey maps, service blueprints, or narrative descriptions to illustrate this.

• Showcase Problem-Solving: Clearly articulate the problems you solved, your process, and the rationale behind your design decisions.

• Quantify Impact: Whenever possible, include metrics demonstrating the success of your designs (e.g., increased conversion rates, improved task completion, higher user satisfaction scores).

• Demonstrate Collaboration: Include examples or descriptions of how you worked with cross-functional teams and influenced outcomes.

• Tailor to the Role: Emphasize experience relevant to RX's industry (events/exhibitions) if possible, or transferable skills in digital product development.

Challenge Preparation:

• Journey Mapping Practice: Be ready to create or discuss user journey maps for a given scenario. Understand how to identify pain points and opportunities.

• Problem Decomposition: Practice breaking down complex, ambiguous problems into smaller, manageable parts and proposing user-centered solutions.

• Communication: Prepare to articulate your design process and rationale clearly and persuasively, both verbally and visually.

📝 Enhancement Note: The emphasis on a portfolio demonstrating "end-to-end user journey thinking" means the interview process will likely heavily scrutinize this aspect. Candidates should be prepared to deep-dive into how they approach and manage entire user lifecycles.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Intermediate to advanced proficiency expected in industry-standard tools such as Figma, Sketch, Adobe XD, or similar.

• User Journey Mapping & Service Blueprinting: Familiarity with tools or methodologies for creating detailed journey maps and service blueprints (e.g., Miro, Mural, specialized software).

• Wireframing & Flow Diagrams: Proficiency in creating clear wireframes and process flow diagrams to communicate UX concepts.

Analytics & Reporting:

• User Analytics Platforms: Experience with tools like Google Analytics, Amplitude, Mixpanel, or similar to understand user behavior and track KPIs.

• Data Visualization Tools: Familiarity with tools that help present data and insights effectively to stakeholders.

CRM & Automation:

• While not a core CRM role, understanding how UX design integrates with CRM functionalities and marketing automation platforms can be beneficial for a holistic view.

📝 Enhancement Note: The specific tools mentioned are inferred from the responsibilities and required skills, focusing on design, prototyping, journey mapping, and analytics, which are standard for a UX designer role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and advocating for user needs throughout the design and development process.

• Data-Driven Decision Making: Valuing insights from data, research, and testing to inform design choices and measure success.

• Collaboration and Partnership: Fostering strong working relationships with Product, Engineering, and Business teams to achieve shared goals.

• Continuous Improvement: Embracing feedback, iterating on designs, and constantly seeking ways to enhance processes and outcomes.

• Innovation and Curiosity: Encouraging experimentation with new methods, tools, and approaches to drive better user experiences.

Collaboration Style:

• Cross-functional Integration: Working closely with diverse teams, acting as a bridge between user needs and business/technical realities.

• Process Review and Feedback: Openness to constructive dialogue, feedback exchange, and collaborative refinement of designs and processes.

• Knowledge Sharing: Actively contributing to team learning by sharing insights, best practices, and project learnings.

📝 Enhancement Note: These values are inferred from the job description's emphasis on collaboration, data-driven approaches, and continuous improvement, which are hallmarks of modern design and product development teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Stakeholder Needs: Navigating the potentially conflicting priorities of Product, Engineering, Business, and User needs to deliver cohesive UX solutions.

• Driving Consistency Across a Large Organization: Ensuring a unified user experience across numerous events, platforms, and product lines within a global company like RX.

• Translating Ambiguity into Actionable Designs: Tackling complex, ill-defined problems and translating them into clear, user-centered design solutions.

• Measuring Impact in a Complex Ecosystem: Defining and tracking meaningful UX metrics that accurately reflect user satisfaction and business value within the events industry.

Learning & Development Opportunities:

• Advanced UX Methodologies: Deepen expertise in strategic UX practices like service design, journey orchestration, and advanced user research techniques.

• Industry-Specific Insights: Gain a deeper understanding of the events and exhibitions industry and how digital experiences can transform it.

• Cross-Functional Influence: Develop stronger leadership and communication skills to influence product roadmaps and strategy at a senior level.

• Mentorship: Opportunities to mentor junior designers and contribute to the growth of the UX practice within RX.

📝 Enhancement Note: The challenges listed are typical for senior roles in large, complex organizations, focusing on strategic influence, cross-functional alignment, and navigating ambiguity.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned an end-to-end user journey. What was your process, what were the key challenges, and what was the outcome?" (Focus on portfolio case studies detailing journey ownership.)

• "How do you balance user needs with business objectives and technical constraints when designing a complex feature or product?" (Prepare examples of trade-offs and decision-making processes.)

Company & Culture Questions:

• "What do you know about RX and the events industry? How do you see UX playing a role in its success?" (Research RX, RELX, and the events tech landscape.)

• "How do you approach collaboration with Product Managers and Engineers? Describe a situation where you had to influence a cross-functional team." (Prepare examples of effective collaboration and influence.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, your process (including journey mapping/service blueprinting), your solutions, and the impact.

• Focus on "Why": Explain the rationale behind your design decisions, linking them to user needs and business goals.

• Highlight Journey Thinking: Explicitly point out how your work demonstrates an understanding and management of the entire user journey.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, trade-offs, and the data/research that informed your work.

• Showcase Collaboration: Briefly mention how you worked with other teams and incorporated their feedback.

📝 Enhancement Note: Interview preparation should heavily lean into the core requirements of end-to-end journey ownership and data-driven design, as these are explicitly called out as critical.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on the Workday job portal.

• Customize your Resume: Ensure your resume highlights your 4-6 years of UX/Product Design experience, emphasizing skills in user journey mapping, end-to-end ownership, cross-functional collaboration, and data-driven design. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your ability to own and evolve end-to-end user journeys. Ensure each case study clearly outlines the problem, your process, your solutions, and the measurable impact. Prepare to present these confidently.

• Prepare for the Interview: Research RX and RELX, understand their business, and think about how UX contributes to the events industry. Practice answering strategy and behavioral questions, focusing on examples that showcase your senior-level capabilities.

• Understand the On-site Requirement: Be prepared to discuss your willingness and ability to work from the São Paulo office.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.