Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Comcast

Location: Philadelphia, Pennsylvania, United States

Job Type: FULL_TIME

Category: User Experience (UX) Design / Digital Product Design

Date Posted: January 14, 2026

Experience Level: Mid-Senior Level (5-7 years)

Remote Status: On-site

🚀 Role Summary

• Drive the user experience design for Comcast's external digital communications and websites, focusing on intuitive and engaging customer journeys.

• Conduct in-depth user research and usability testing to inform design decisions and ensure products meet customer needs.

• Develop and refine user-centered design processes, from initial concept to final prototyping and development.

• Enhance the digital delivery channels, optimizing the user experience for accessing diverse content, data, and multimedia.

• Collaborate with cross-functional teams to assess product positioning and deliver innovative design solutions that differentiate Comcast.

📝 Enhancement Note: This role is specifically for a Senior UX Designer within Comcast, a large media and technology conglomerate. The focus is on external-facing digital products and communications, requiring a strong understanding of user-centered design principles, research methodologies, and the ability to influence product strategy. The "Senior" title implies significant autonomy and a need for leadership in design initiatives.

📈 Primary Responsibilities

• Lead the experience design for external digital communications and websites, encompassing content strategy, user research, and user-centered design processes.

• Develop user experience prototypes and contribute to the development of new digital tools and features.

• Oversee efforts to expand and enhance the company's digital delivery channels, improving user experience for accessing publications, research, data, and multimedia content.

• Assess product positioning within the broader online organization's sites, products, and services, developing interaction and functional specifications.

• Review competitor products and recommend design solutions that provide a competitive advantage.

• Develop and test new research theories to drive innovative, leading-edge design solutions.

• Exercise independent judgment and discretion in significant matters related to UX design.

• Ensure consistent and punctual attendance, with flexibility for variable schedules, nights, weekends, and overtime as necessary.

📝 Enhancement Note: The core responsibilities emphasize a blend of strategic design leadership and hands-on execution. The role requires not only design skills but also the ability to understand product strategy, conduct competitive analysis, and contribute to the overall digital roadmap. The mention of "independent judgment" and "discretion" highlights the senior nature of this position.

🎓 Skills & Qualifications

Education: Bachelor's Degree (preferred, but extensive related professional experience or a combination of coursework and experience will be considered).

Experience: 5-7 years of relevant work experience in UX design, digital product design, or a related field.

Required Skills:

• Customer Experience (CX) Design: Proven ability to design intuitive and engaging user experiences that meet customer needs and business objectives.

• User Research & Usability Testing: Expertise in conducting various forms of user research (e.g., interviews, surveys, usability tests) to gather insights and validate design decisions.

• Prototyping & Wireframing: Proficiency in creating wireframes, mockups, and interactive prototypes using industry-standard tools.

• Interaction Design: Strong understanding of interaction design principles and patterns for web and digital applications.

• Digital Communications: Experience designing and optimizing content for digital platforms and communication channels.

• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design rationale and collaborate effectively with cross-functional teams.

• Delivery Channels Optimization: Experience in enhancing and managing digital delivery channels for content and services.

Preferred Skills:

• Experience with A/B testing and data-driven design optimization.

• Familiarity with agile development methodologies.

• Knowledge of accessibility standards (e.g., WCAG).

• Experience designing for large-scale consumer-facing digital products.

• Understanding of web analytics tools for user behavior analysis.

📝 Enhancement Note: The required skills are directly extracted from the "Skills" section and the core responsibilities, emphasizing practical UX design competencies. The preferred skills are inferred based on the nature of a Senior UX Designer role at a large tech company like Comcast, where data-driven decisions and collaboration within agile frameworks are common.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 detailed case studies demonstrating your UX design process from problem definition to solution implementation.

• Problem/Solution Focus: Clearly articulate the user problem or business challenge, your approach, the design solutions you developed, and the impact of your work.

• UX Process Documentation: Illustrate your understanding and application of user-centered design methodologies, including user research, wireframing, prototyping, and usability testing.

• Visual Design & Interaction: Include examples of your visual design skills and interaction design patterns, highlighting how they enhance usability and user satisfaction.

• Metrics & Outcomes: Quantify the impact of your designs whenever possible, using metrics related to user engagement, conversion rates, task completion, or customer satisfaction.

Process Documentation:

• Workflow Design: Demonstrate experience in mapping out user flows and creating intuitive navigation structures.

• Usability Testing Protocols: Provide examples of how you design and conduct usability tests, including participant recruitment, script development, and analysis of findings.

• Design System Contribution: If applicable, showcase contributions to or experience with design systems, emphasizing consistency and scalability.

📝 Enhancement Note: Given this is a Senior UX Designer role, a strong portfolio is critical. The requirements focus on demonstrating a robust UX process, problem-solving abilities, and the ability to articulate design decisions and their impact. Quantifiable results are highly valued in senior roles.

💵 Compensation & Benefits

Salary Range: Given the Senior UX Designer title, 5-7 years of experience, and location in Philadelphia, PA, a competitive salary range is expected. Based on industry benchmarks for similar roles in major metropolitan areas, the estimated annual salary range is likely between $110,000 - $150,000.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan (e.g., 401(k)) with company match.

• Paid time off, including vacation, sick leave, and holidays.

• Employee assistance programs for mental and emotional well-being.

• Opportunities for professional development, training, and continuing education.

• Employee discounts on Comcast products and services.

• Potential for performance-based bonuses.

Working Hours: 40 hours per week, with potential for overtime as needed. While a standard work week is expected, flexibility may be available depending on project demands and team needs.

📝 Enhancement Note: Salary estimation is based on aggregated data for Senior UX Designers in Philadelphia, PA, considering the experience level and the company's industry (large media/tech). Benefits are typical for a company of Comcast's size and industry. The working hours are standard full-time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media, Technology, Telecommunications. Comcast is a Fortune 50 leader, operating in diverse sectors including broadband internet, cable television, and home security. This broad reach means UX designers interact with a wide array of products and services.

Company Size: Large Enterprise (50,000+ employees). This implies a structured environment with established processes, but also opportunities for significant impact due to the scale of operations.

Founded: 1963. With a long history, Comcast has evolved significantly, emphasizing innovation and adaptation to stay at the forefront of the media and technology landscape.

Team Structure:

• The UX Design team likely operates within a larger Product or Digital organization.

• Designers may specialize in different product areas (e.g., Xfinity apps, web portals, internal tools).

• Reporting structure typically involves a UX Design Lead or Manager, with Senior Designers often mentoring junior team members.

Methodology:

• Data-Driven Design: Emphasizes using analytics, A/B testing, and user feedback to inform design decisions.

• Agile Development: Projects are likely managed using agile methodologies, requiring iterative design cycles and close collaboration with development teams.

• User-Centered Approach: A strong commitment to understanding and advocating for the user throughout the product development lifecycle.

• Design System Utilization: Leveraging and contributing to a company-wide design system for consistency and efficiency.

Company Website: https://www.comcast.com/

📝 Enhancement Note: This section extrapolates company culture and team structure based on Comcast's known industry position, size, and typical practices within large technology firms. The emphasis on "Operating Principles" suggests a structured approach to work and company values.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This role signifies a mid-to-senior level position, requiring independent contribution, problem-solving, and potentially mentoring junior designers. It sits above a standard UX Designer and below a Lead or Principal UX Designer.

Reporting Structure: Typically reports to a UX Design Manager or Director. Will collaborate closely with Product Management, Engineering, and User Research teams.

Operations Impact: This role directly impacts the company's customer acquisition, retention, and satisfaction by shaping the usability and appeal of its digital products and services. Positive UX drives customer engagement, reduces support costs, and strengthens brand loyalty, all of which are critical to Comcast's revenue generation and market position.

Growth Opportunities:

• Leadership: Transition to Lead UX Designer, UX Manager, or Principal UX Designer roles, taking on more strategic responsibilities and team leadership.

• Specialization: Deepen expertise in specific areas such as interaction design, user research, accessibility, or design systems.

• Cross-Functional Movement: Opportunities to move into Product Management or related roles within the digital product development lifecycle.

• Continuous Learning: Access to training, conferences, and workshops to stay current with UX trends and technologies.

📝 Enhancement Note: The growth analysis focuses on typical career trajectories for senior UX designers within large tech organizations, emphasizing both vertical advancement and potential lateral moves. The "Operations Impact" section connects the UX role directly to business outcomes relevant to revenue and customer satisfaction.

🌐 Work Environment

Office Type: Hybrid work environment, with expectations for on-site presence in Philadelphia. This suggests a modern office setting designed to foster collaboration and innovation.

Office Location(s): Philadelphia, PA (1800 Arch St). This is a major metropolitan hub, offering access to amenities and a vibrant professional community.

Workspace Context:

• Collaborative Spaces: The office likely features open workspaces, meeting rooms, and dedicated areas for team collaboration and brainstorming sessions.

• Technology & Tools: Access to standard office technology, high-performance workstations, and relevant design software and hardware.

• Team Interaction: Opportunities for regular face-to-face interaction with colleagues, fostering a strong team dynamic and facilitating spontaneous problem-solving.

• Focus Areas: Dedicated quiet zones or private offices may be available for focused design work.

Work Schedule: Standard full-time hours (40 hours/week) with flexibility. The role requires regular attendance and adherence to project timelines, but Comcast's overall culture may allow for some flexibility in daily scheduling, especially for tasks that don't require immediate real-time collaboration.

📝 Enhancement Note: Based on the "On-site" remote status and the company's profile, this section describes a typical modern office environment for a large tech company, emphasizing collaboration and access to resources.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications and cultural fit.

• Hiring Manager Interview: Discussion focused on experience, role expectations, and team dynamics.

• Portfolio Review & Presentation: A critical stage where candidates present selected case studies, demonstrating their UX process, problem-solving skills, and impact. Expect to discuss design rationale and decisions in detail.

• Skills Assessment/Whiteboarding: May include a design exercise or a whiteboarding session to assess problem-solving abilities and design thinking in real-time.

• Cross-Functional Interviews: Meetings with Product Managers, Engineers, or other stakeholders to evaluate collaboration and communication skills.

• Final Interview: Often with senior leadership to confirm fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest and most relevant projects. Tailor your selection to highlight experience with consumer-facing digital products and large-scale initiatives.

• Tell a Story: For each case study, clearly outline the problem, your role, your process, your design decisions, the challenges faced, and the measurable outcomes.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your process and solutions.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion, reduced bounce rate, improved customer satisfaction scores).

• Be Prepared for Deep Dives: Anticipate questions about your design rationale, trade-offs you made, and how you handled feedback or disagreements.

Challenge Preparation:

• Understand the Problem: If given a design challenge, take time to fully understand the user needs and business goals. Ask clarifying questions.

• Outline Your Process: Clearly articulate the steps you would take, from research and ideation to prototyping and testing.

• Focus on User-Centricity: Demonstrate how user needs are at the core of your proposed solution.

• Communicate Clearly: Explain your thought process concisely and effectively, whether in writing or verbally.

📝 Enhancement Note: This section provides actionable advice for navigating the interview process, with a strong emphasis on the portfolio review, which is paramount for UX roles. It anticipates typical interview stages and provides concrete preparation strategies.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP. Proficiency in at least one industry-standard tool is expected.

• User Research Platforms: UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey.

• Collaboration Tools: Jira, Confluence, Slack, Microsoft Teams.

• Presentation Software: PowerPoint, Google Slides, Keynote.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics. Understanding how to interpret user data to inform design.

• Data Visualization: Tableau, Power BI (less common for UX, but beneficial for understanding data teams).

CRM & Automation (Indirect Relevance):

• Familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for user journeys and data integration points, though direct use may not be required.

📝 Enhancement Note: This list includes common tools used by UX designers in enterprise environments. The emphasis is on design and research tools, with an understanding of analytics being crucial for data-informed design.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the customer, reflected in all design decisions.

• Innovation: Encouraging creative problem-solving and the exploration of new design approaches and technologies.

• Collaboration: Fostering a team environment where diverse perspectives are valued, and cross-functional partnerships thrive.

• Excellence: Striving for high-quality design outcomes that are both functional and aesthetically pleasing.

• Continuous Improvement: Embracing feedback, learning from data, and iteratively refining designs and processes.

Collaboration Style:

• Cross-Functional Integration: Working closely with Product Managers to align on strategy, Engineers to ensure feasibility, and Researchers to validate designs.

• Open Feedback Culture: Encouraging constructive criticism and open dialogue during design reviews and team discussions.

• Knowledge Sharing: Actively participating in design critiques, sharing best practices, and contributing to internal design documentation or knowledge bases.

📝 Enhancement Note: These values are inferred from Comcast's stated operating principles and the general culture of leading tech companies, focusing on aspects most relevant to a UX design team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the complexities of aligning user experience with Comcast's diverse business objectives and technical constraints.

• Scale and Complexity: Designing for a large user base across multiple products and platforms requires robust, scalable, and consistent design solutions.

• Rapid Technological Evolution: Keeping pace with advancements in digital technology and user expectations in the fast-moving media and tech landscape.

• Cross-Functional Alignment: Ensuring buy-in and consistent execution of design vision across various departments and stakeholders.

Learning & Development Opportunities:

• Industry Conferences: Attending events like UXPA, IA Summit, or Nielsen Norman Group conferences.

• Online Courses & Certifications: Pursuing advanced training in areas like interaction design, service design, or UX research.

• Internal Workshops & Training: Participating in Comcast-led sessions on new tools, methodologies, or product areas.

• Mentorship Programs: Engaging with senior designers for guidance and career development.

📝 Enhancement Note: This section outlines typical challenges faced by senior designers in large tech companies and highlights common growth opportunities within the UX field.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX challenge you faced and how you approached solving it. What was the outcome?" (Focus on your process, problem-solving, and impact).

• "How do you balance user needs with business requirements and technical constraints in your design process?" (Highlight your ability to make trade-offs and find optimal solutions).

• "Walk me through your process for conducting user research and translating those insights into design decisions." (Emphasize user-centricity and data-driven methods).

Company & Culture Questions:

• "What interests you specifically about Comcast and this Senior UX Designer role?" (Research Comcast's recent product launches, mission, and values).

• "How do you stay updated on the latest UX trends and technologies?" (Demonstrate your commitment to continuous learning).

• "Describe a time you had to advocate for a design decision that was met with resistance." (Highlight your communication, persuasion, and problem-solving skills).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, the solution, and the results. Use a consistent structure.

• Highlight Your Process: Visually demonstrate your UX journey – user flows, wireframes, prototypes, testing iterations. Explain why you made certain choices.

• Quantify Results: Use data and metrics to prove the effectiveness of your designs. If exact numbers aren't available, discuss projected impact or qualitative feedback.

• Engage Your Audience: Be enthusiastic, articulate, and ready to answer in-depth questions about your work. Treat it as a collaborative discussion.

📝 Enhancement Note: This section provides specific, actionable advice on preparing for interview questions and presenting a portfolio, tailored to a Senior UX Designer role at a large tech company.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the Comcast Careers portal via the provided link.

• Tailor Your Resume: Highlight your 5-7 years of relevant UX design experience, focusing on achievements related to customer experience, digital product design, user research, and collaboration. Use keywords from the job description.

• Prepare Your Portfolio: Select your strongest 3-5 case studies that best demonstrate your UX process, problem-solving skills, and impact on digital products. Ensure it is well-organized, visually appealing, and ready for presentation.

• Practice Your Narrative: Rehearse presenting your case studies, focusing on clearly articulating the problem, your process, your solutions, and the measurable outcomes. Be ready to discuss your design rationale in detail.

• Research Comcast: Understand their business, recent product developments, and company values to articulate your interest and align your experience with their needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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