Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer Company: Capgemini Location: New York, NY Job Type: Full-time Category: User Experience (UX) Design / Product Design Date Posted: September 16, 2025 Experience Level: Mid-Senior Level (5-10 years) Remote Status: On-site

🚀 Role Summary

• Design intuitive and user-centric experiences for a unified payments platform, focusing on seamless workflows and interfaces within financial services and enterprise contexts.
• Conduct user research and usability testing to validate design decisions, ensuring alignment with business goals and client satisfaction.
• Collaborate effectively with cross-functional teams, including product managers, developers, and visual designers, in an Agile development environment.
• Champion accessibility standards and responsive design principles across various devices and platforms to enhance usability for all users.
• Contribute to the development and maintenance of a design system, ensuring consistency and efficiency in design asset creation and implementation.

📝 Enhancement Note: The job description indicates a focus on "Payments Central initiative" and "financial services or enterprise platforms," suggesting this role is critical for modernizing payment processing user experiences. The emphasis on collaboration with product managers, developers, and visual designers highlights the integrated nature of the UX role within Capgemini's product development lifecycle.

📈 Primary Responsibilities

• Design comprehensive user journeys, wireframes, and interactive prototypes for core payment processing modules and new platform features.
• Execute user research methodologies, including interviews, surveys, and contextual inquiries, to gather insights into user needs and pain points.
• Conduct usability testing sessions (moderated and unmoderated) to identify design flaws and validate proposed solutions, iterating based on feedback.
• Partner with product management to translate business requirements and user needs into actionable design specifications and user stories.
• Collaborate closely with visual designers to ensure the aesthetic quality and brand consistency of the user interface, while ensuring functional integrity.
• Work with front-end developers to ensure accurate implementation of designs, providing necessary assets and design support throughout the development sprints.
• Maintain and contribute to the evolution of the design system, creating reusable components and patterns to ensure consistency and efficiency across the platform.
• Advocate for user-centered design principles and best practices within the Agile team and broader organization.
• Ensure designs adhere to accessibility standards (e.g., WCAG) and are responsive across different devices and screen sizes.
• Stay abreast of emerging UX trends, tools, and best practices, particularly within the financial technology (FinTech) and payments industry.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to UX design, from initial research and ideation through prototyping, testing, and development support. The mention of "payment processing modules" and "financial services" indicates a need for domain-specific understanding or a strong ability to quickly learn complex financial workflows.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience.

Experience: 6-10 years of professional experience in User Experience (UX) Design, Interaction Design, or a similar role, with a strong emphasis on designing complex enterprise-level applications or digital products. Experience within the financial services sector, particularly in payments, is highly preferred.

Required Skills:

• Proven experience designing user journeys, wireframes, and interactive prototypes using industry-standard tools (e.g., Figma, Sketch, Adobe XD, InVision).
• Strong command of user research methodologies and usability testing techniques, with the ability to synthesize research findings into actionable design recommendations.
• Deep understanding of UX principles, interaction design patterns, information architecture, and accessibility standards (WCAG).
• Demonstrated ability to create responsive designs that adapt seamlessly across various devices and screen resolutions.
• Experience working effectively within Agile development methodologies and collaborating with cross-functional teams (product managers, engineers, QA).
• Excellent visual, written, and verbal communication skills, with the ability to articulate design decisions and rationale clearly to diverse stakeholders.
• Strong problem-solving and analytical skills, with a keen eye for detail and a commitment to design quality.
• Empathy for user needs and the ability to translate complex user behaviors into intuitive design solutions.
• Adaptability and a proactive approach to receiving and incorporating feedback.

Preferred Skills:

• Direct experience in the payments industry, banking, or other financial services domains.
• Familiarity with cloud-native platforms and modular architectural principles.
• Experience contributing to or maintaining design systems.
• Portfolio showcasing a strong understanding of complex enterprise workflows and financial applications.
• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineering teams.

📝 Enhancement Note: The requirement for 6-10 years of experience positions this as a senior role, expecting a candidate who can lead design efforts independently and mentor junior designers. The preference for financial services experience suggests that understanding the nuances of financial transactions and compliance will be a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong understanding of user-centered design principles and process.
• Case studies showcasing end-to-end UX design projects, including problem definition, user research, ideation, wireframing, prototyping, user testing, and final design outcomes.
• Examples of complex enterprise workflows or financial applications designed, highlighting problem-solving abilities and impact.
• Demonstrations of proficiency with key design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
• Evidence of contributions to design systems or style guides, showcasing consistency and scalability.

Process Documentation:

• Ability to clearly articulate your design process within portfolio case studies, detailing each stage from discovery to delivery.
• Documentation of user research findings and usability test results, including methodologies used and key insights derived.
• Examples of how you have collaborated with cross-functional teams (product, engineering) to bring designs to life, detailing communication and feedback loops.
• Showcase of how you have ensured accessibility and responsiveness in your designs.

📝 Enhancement Note: A strong portfolio is crucial for this role, as it will be the primary means of evaluating a candidate's design process, problem-solving skills, and ability to handle complex enterprise systems, particularly within the financial domain. Candidates should be prepared to walk through their projects and explain their decision-making at each step.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer in New York, NY, with 6-10 years of experience, the estimated annual salary range is typically between $120,000 and $170,000. This estimate is based on industry benchmarks for senior design roles in major metropolitan areas, considering the demand for specialized skills in FinTech and enterprise solutions.

Benefits:

• Flexible work arrangements to support work-life balance.
• Comprehensive healthcare coverage, including dental, vision, and mental health services.
• Robust financial well-being programs, such as 401(k) matching and Employee Share Ownership Plans (ESOP).
• Generous paid time off (PTO) and paid holidays.
• Paid parental leave to support new parents.
• Family building benefits, including adoption assistance, surrogacy support, and cryopreservation services.
• Social well-being benefits, such as subsidized backup childcare/elder care and tutoring services.
• Access to extensive mentoring, coaching, and continuous learning programs to foster professional development.
• Participation in Employee Resource Groups (ERGs) for community and networking.
• Disaster relief support for employees facing unforeseen circumstances.

Working Hours: The standard working hours are likely to be around 40 hours per week, with potential for flexibility depending on project needs and team collaboration. While the role is on-site, Capgemini's emphasis on well-being suggests a supportive environment for managing workloads.

📝 Enhancement Note: The salary range is an estimate for the New York market for a senior-level UX Designer. Capgemini's benefits package is quite comprehensive, highlighting a strong commitment to employee well-being and professional growth, which is attractive for experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting & Services, Digital Transformation, IT Services. Capgemini operates at the forefront of digital transformation, helping clients leverage technology for business and societal advancement.

Company Size: Capgemini is a global organization with approximately 340,000 employees in over 50 countries, making it a large, multinational corporation. This size offers opportunities for diverse projects, extensive networking, and potential for global career mobility, but also means processes may be more structured.

Founded: Capgemini was founded in 1967, bringing over 55 years of heritage and experience in the technology and consulting sector. This long history suggests a stable, established company with deep industry knowledge and client relationships.

Team Structure:

• The UX Designer will likely be part of a larger design or digital transformation practice within Capgemini, potentially embedded within client-specific project teams.
• The immediate team will include product managers, developers, and potentially other designers (visual designers, UX researchers), working collaboratively in an Agile framework.
• Reporting lines might lead to a Design Lead, UX Director, or a Project Manager, depending on the specific project structure.
• Cross-functional collaboration is a core aspect of Capgemini's project delivery model, requiring strong communication and integration with client teams and internal Capgemini specialists.

Methodology:

• Capgemini likely employs a blend of Agile and potentially other project management methodologies (like Waterfall or hybrid approaches) depending on client needs and project types.
• Data analysis and insights are critical for understanding client challenges and measuring the impact of digital transformations.
• Workflow planning and optimization are central to consulting services, with a focus on improving client processes through technology.
• Automation and efficiency practices are key offerings, often leveraging cloud and AI technologies.

Company Website: https://www.capgemini.com/

📝 Enhancement Note: As a large consulting firm, Capgemini works with a wide range of clients, meaning the UX Designer might work on diverse projects with varying industries and challenges. The company's global presence and long history indicate a structured environment with established processes and a focus on client delivery.

📈 Career & Growth Analysis

Operations Career Level: This Senior UX Designer role is a mid-to-senior level position, expected to contribute significantly to project success through expert-level design skills and a strategic understanding of user needs and business objectives. The role implies a level of autonomy and responsibility for specific design workstreams.

Reporting Structure: The Senior UX Designer will likely report to a Design Lead, UX Manager, or a Project Manager within a client engagement or a dedicated Capgemini digital transformation unit. They will collaborate closely with Product Owners and Development Leads within project teams.

Operations Impact: The UX Designer's work directly impacts the usability, efficiency, and client satisfaction of Capgemini's "Payments Central initiative." By creating intuitive and effective payment processing experiences, the role contributes to client success, which in turn drives Capgemini's revenue and reputation in the financial technology sector. Strong UX design can lead to increased adoption, reduced support costs, and enhanced client loyalty.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in FinTech UX, payments systems, and complex enterprise platform design. Exposure to new design tools, methodologies, and emerging technologies like AI and generative AI.
• Leadership Development: Potential to mentor junior designers, lead design workstreams on projects, and eventually move into a Lead UX Designer or Design Manager role.
• Specialization: Chance to specialize in specific areas of payments, such as transaction processing, fraud prevention, or customer onboarding, becoming a subject matter expert.
• Client Engagement: Develop strong client-facing skills and build relationships, potentially leading to more strategic client advisory roles.
• Cross-Functional Learning: Gain experience working with diverse teams across strategy, technology, and business functions, broadening overall consulting acumen.

📝 Enhancement Note: The "Payments Central initiative" suggests a strategic focus for Capgemini, offering significant opportunities for a UX Designer to make a tangible impact and grow within a key area of the company's business. The consulting environment at Capgemini also provides broad exposure to different client challenges and technologies.

🌐 Work Environment

Office Type: The role is specified as "On-site" in New York, NY. This typically means working within a Capgemini office environment, which may include shared workspaces, private offices, meeting rooms, and collaborative areas. The specific setup will depend on Capgemini's office facilities in New York.

Office Location(s): While the primary location is New York, NY, the "Preferred Qualifications" mention "Willingness to travel to client sites across Europe and North America." This suggests that while the base is New York, travel for client engagements may be a component of the role.

Workspace Context:

• The workspace will likely be designed to foster collaboration, with access to meeting rooms equipped for presentations and team discussions.
• Employees will have access to standard office technology and potentially specialized design software and hardware necessary for UX work.
• Opportunities for interaction with a diverse range of colleagues, including other designers, consultants, project managers, and client representatives, will be abundant.

Work Schedule: The standard work schedule is likely Monday to Friday, approximately 9 AM to 5 PM, totaling 40 hours per week. However, consulting roles can sometimes require flexibility to meet client deadlines or project milestones, which may involve occasional extended hours or weekend work, though Capgemini's emphasis on well-being suggests a focus on manageable workloads.

📝 Enhancement Note: The "on-site" requirement, coupled with the mention of potential travel, indicates a blend of office-based work and client-facing engagement. Candidates should be prepared for both collaborative design sessions in the office and potential travel to client locations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.
• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, showcasing key projects, design process, and problem-solving methodologies. This is a critical stage to evaluate design skills and communication.
• Technical/Skills Assessment: This might involve a design exercise or a case study to assess practical skills in wireframing, prototyping, or user research interpretation.
• Team/Stakeholder Interviews: Interviews with potential team members (other designers, product managers, developers) and senior stakeholders to evaluate collaboration, communication, and strategic thinking.
• Final Interview: A final discussion with a senior leader to confirm fit and discuss the role in more detail.

Portfolio Review Tips:

• Curate Select Projects: Focus on 3-5 of your strongest, most relevant projects that demonstrate your UX process and impact, especially those related to enterprise or financial systems if possible.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the decisions you made, the challenges you overcame, and the measurable outcomes or impact.
• Highlight Collaboration: Showcase how you worked with cross-functional teams, managed feedback, and integrated different perspectives.
• Demonstrate Process: Clearly illustrate your research, ideation, prototyping, and testing methodologies. Show your iterative approach.
• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear visuals, concise text, and interactive prototypes where appropriate.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

Challenge Preparation:

• Understand the Context: If given a design challenge, first understand the business context, user goals, and constraints thoroughly. Ask clarifying questions.
• Structure Your Approach: Outline your thought process, starting with problem definition, user research (even if simulated), ideation, solution design, and testing considerations.
• Focus on Process: Emphasize how you would approach the problem, not just the final solution. Demonstrate your problem-solving methodology.
• Consider Edge Cases: Think about accessibility, responsiveness, and potential edge cases or error states that might arise.
• Communicate Effectively: Clearly articulate your ideas, assumptions, and recommendations. Practice presenting your thoughts concisely and persuasively.

📝 Enhancement Note: The portfolio review is likely to be a significant component of the interview process. Candidates should prepare to articulate their design decisions and the rationale behind them, demonstrating a deep understanding of UX principles and their application to complex problems.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency is expected in industry-standard tools such as Figma, Sketch, and Adobe XD. Candidates should be comfortable creating high-fidelity prototypes and user flows within these platforms.
• User Research & Testing Platforms: Familiarity with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Google Forms).
• Collaboration Tools: Experience with tools like Jira, Confluence, Slack, and Microsoft Teams for project management, documentation, and team communication.

Analytics & Reporting:

• While not explicitly a data analyst role, understanding how to interpret user behavior analytics and performance metrics from tools like Google Analytics, Adobe Analytics, or product-specific analytics dashboards would be beneficial.
• Experience with data visualization tools for presenting research findings or design impact could also be valuable.

CRM & Automation:

• While direct CRM management might not be the focus, an understanding of how UX design impacts CRM adoption and user workflows within sales and service processes would be advantageous, particularly in an enterprise context.
• Familiarity with the principles of automation in user workflows and how UX design can facilitate efficient, automated processes.

📝 Enhancement Note: A strong command of modern UX design and prototyping tools like Figma is essential. The ability to integrate with Agile workflows and collaborate using project management and communication tools is also key. While not directly responsible for analytics, understanding data to inform design is a valuable asset.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experience in all design decisions.
• Collaboration: A strong belief in working closely with cross-functional teams to achieve shared goals and deliver integrated solutions.
• Innovation: A drive to explore new ideas, technologies, and design approaches to create effective and engaging user experiences.
• Excellence & Quality: A dedication to producing high-quality, polished designs that are functional, accessible, and aesthetically pleasing.
• Data-Driven Decision Making: Using research and analytics to inform design choices and measure impact.
• Adaptability: Embracing feedback, learning from challenges, and being flexible in a dynamic project environment.

Collaboration Style:

• Cross-functional Integration: Actively partnering with product managers to define requirements, developers to ensure feasibility and implementation, and visual designers to create cohesive interfaces.
• Constructive Feedback: Participating in design critiques and providing/receiving feedback in a constructive and professional manner to elevate the quality of work.
• Knowledge Sharing: Willingness to share expertise, best practices, and insights with team members to foster a learning environment.
• Agile Teamwork: Embracing the iterative nature of Agile development, contributing actively to sprint planning, reviews, and retrospectives.

📝 Enhancement Note: Capgemini's culture likely emphasizes professionalism, client focus, and collaborative delivery, typical of a global consulting firm. The UX team will value individuals who can balance user advocacy with business objectives and work effectively within diverse, project-based teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Systems: Navigating and designing for intricate payment processing workflows and financial regulations can be challenging, requiring a steep learning curve if prior experience is limited.
• Balancing Stakeholder Needs: Effectively managing the diverse needs and priorities of various stakeholders (clients, product, engineering, business) while maintaining a strong user focus.
• Integration with Legacy Systems: Potentially designing user experiences that bridge modern interfaces with existing or legacy back-end systems.
• Global Consistency: Ensuring design consistency and usability across different regions (North America, Europe) as mentioned in travel preferences, considering cultural nuances and local requirements.

Learning & Development Opportunities:

• FinTech Expertise: Gaining in-depth knowledge and experience in the rapidly evolving FinTech and payments sector.
• Advanced Design Techniques: Opportunities to explore emerging UX methodologies, AI-driven design tools, and advanced prototyping techniques.
• Consulting Skills: Developing stronger client management, communication, and strategic thinking skills inherent to a consulting role.
• Cross-Cultural Collaboration: Working with international teams and clients, enhancing global collaboration and understanding.
• Mentorship Programs: Access to Capgemini's formal mentoring and coaching programs to guide career development.

📝 Enhancement Note: The primary challenge will likely be understanding the complexities of the payments domain. However, this challenge also presents a significant growth opportunity for UX professionals looking to specialize in a high-demand industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a user experience for a complex enterprise system. What were the main challenges, and how did you approach them?" (Focus on process, problem-solving, and outcomes).
• "How do you incorporate user research and usability testing into your design process, especially when working with tight deadlines?" (Highlight methods, iteration, and balancing user needs with project constraints).
• "How do you collaborate with product managers and developers to ensure your designs are successfully implemented and meet business goals?" (Emphasize communication, feedback loops, and shared ownership).
• "Walk us through your process for ensuring accessibility and responsiveness in your designs. Can you provide an example?" (Demonstrate knowledge of standards and practical application).

Company & Culture Questions:

• "What interests you about Capgemini and this specific role within the Payments Central initiative?" (Show you've researched the company and the project's strategic importance).
• "How do you stay updated on the latest UX trends and best practices, particularly in the financial technology sector?" (Demonstrate continuous learning and industry awareness).
• "Describe your ideal team environment and how you contribute to a positive team dynamic." (Align with Capgemini's collaborative culture).

Portfolio Presentation Strategy:

• Structure: Begin with an overview of the project's goals and your role, then detail your process step-by-step, showcasing key artifacts (wireframes, prototypes, research findings). Conclude with the impact and lessons learned.
• Focus on Rationale: Be prepared to explain why you made certain design decisions, referencing user research, usability testing, or UX principles.
• Interactive Elements: If possible, use interactive prototypes to demonstrate user flows and functionality.
• Conciseness: Practice presenting your projects within a set time limit, ensuring you cover the most critical aspects without getting bogged down in minor details.
• Tailor to the Role: Emphasize projects that are most relevant to enterprise software, financial services, or complex workflow design.

📝 Enhancement Note: Candidates should prepare to articulate their design process thoroughly and demonstrate how they translate user needs and business requirements into effective solutions. Understanding Capgemini's focus on digital transformation and the payments sector will be key.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on the Capgemini careers website.
• Operations Portfolio Customization: Ensure your portfolio clearly highlights projects demonstrating expertise in enterprise-level design, complex workflows, and ideally, financial services or payment systems. Tailor your case study selection to align with the "Payments Central initiative."
• Resume Optimization: Update your resume to emphasize your 6-10 years of UX design experience, specific skills in Figma/Sketch/Adobe XD, user research, usability testing, and collaboration within Agile teams. Use keywords from the job description like "user-centric," "payments platform," "wireframes," "prototypes," and "accessibility."
• Operations Interview Preparation: Practice articulating your design process and decision-making for your portfolio projects. Prepare answers to common UX interview questions and be ready to discuss your experience in the context of financial technology.
• Company Research: Familiarize yourself with Capgemini's services, recent projects, and their stated values. Understand their approach to digital transformation and their focus on initiatives like "Payments Central."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.