Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Askable

Location: Fortitude Valley, Queensland, Australia

Job Type: Full-Time

Category: Product Design & User Experience Operations

Date Posted: 2026-01-15T03:26:38

Experience Level: 5+ Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on end-to-end product design, emphasizing user problem-solving through thoughtful, user-centered experiences.

• It requires a deep dive into user research, uncovering critical insights, and translating them into intuitive and efficient designs.

• The position involves close collaboration with product and engineering teams to define, deliver, and iterate on features for a web and mobile platform.

• A strong emphasis is placed on the craft and polish of design, ensuring solutions are not only usable but also refined and intentional.

📝 Enhancement Note: While the title is "Senior UX Designer," the description strongly implies a Product Designer role within a SaaS environment, focusing on the entire product lifecycle from discovery to iteration, rather than a purely UX research or UI design focus. The role operates within a "Revenue Operations" enabler context, as the product Askable directly impacts how other companies conduct user research to drive their own revenue and product strategy.

📈 Primary Responsibilities

• Lead the discovery phase of product development by planning and conducting user interviews, usability testing, and analyzing data to identify core user problems.

• Design intuitive, user-centered experiences for both web and mobile platforms, ensuring a seamless and efficient user journey.

• Create and iterate on design artifacts including journey maps, flow diagrams, sketches, and interactive prototypes to visualize and refine concepts.

• Collaborate closely with product managers and engineering teams throughout the product development lifecycle to define requirements and ensure successful feature delivery.

• Maintain a high standard of design craft, paying meticulous attention to detail to ensure polished, intentional, and aesthetically pleasing user interfaces.

• Act as a user advocate within the product team, translating research insights into actionable product strategy recommendations.

• Contribute to the evolution and maintenance of the company's design system, ensuring consistency, scalability, and adherence to brand guidelines.

• Manage the end-to-end delivery of features, working with cross-functional squads from concept through to release and subsequent iterations.

📝 Enhancement Note: The responsibilities outline a senior-level product design function that directly supports the company's core offering. This role is crucial for enhancing the usability and effectiveness of Askable's platform, thereby contributing to customer retention and acquisition – key metrics within a GTM and Revenue Operations framework.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and a deep understanding of design principles is expected.

Experience: A minimum of 5 years of experience in product design, ideally within a SaaS or technology-focused environment, is required.

Required Skills:

• Portfolio with Case Studies: Demonstrated ability to showcase design thinking, process, and outcomes through comprehensive case studies.

• User Research & Usability Testing: Proven experience in planning, conducting, and synthesizing findings from user research activities and usability testing sessions.

• Interaction Design: Strong proficiency in designing intuitive and effective user interactions and workflows.

• Systems Thinking: Ability to understand and design complex interconnected systems, ensuring coherence across the product.

• Information Architecture: Skill in organizing and structuring content and functionality to create logical and navigable user experiences.

• Detail Orientation: A keen eye for detail and a commitment to craft and polish in all design outputs.

• Prototyping: Proficiency in creating interactive prototypes to effectively communicate design concepts and test user flows.

• Collaboration: Demonstrated ability to work effectively with cross-functional teams, including product managers and engineers.

• Design Systems: Experience contributing to or working within established design systems to ensure consistency and scalability.

• Problem Solving: Aptitude for identifying and solving complex user problems through design.

• Curiosity: A proactive and inquisitive mindset, eager to learn and explore new solutions.

• Quality Focus: A commitment to delivering high-quality work and ensuring design integrity.

• Outcome Orientation: Ability to balance design excellence with a focus on impactful business and user outcomes.

• Adaptability: Comfort with ambiguity and the ability to navigate and bring clarity to complex or undefined problem spaces.

Preferred Skills:

• Experience designing tools specifically for research or design teams.

• Familiarity with data analysis and its application in design decision-making.

• Experience working in an agile development environment.

📝 Enhancement Note: The "Skills and Experience" section is directly relevant to operations roles by emphasizing the analytical and problem-solving aspects of design. A strong portfolio showcasing process and outcomes is akin to an operations candidate presenting their process improvement case studies. Systems thinking and information architecture are core to designing efficient operational workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Demonstrating Process: The portfolio must include detailed case studies that illustrate the candidate's design process from problem identification through to solution and iteration, not just final outcomes.

• User Research Integration: Evidence of how user research and testing informed design decisions, showcasing the ability to translate insights into tangible design improvements.

• Interaction & System Design: Examples that highlight strong interaction design skills and the ability to apply systems thinking to complex product challenges.

• Problem Definition & Solution: Case studies should clearly articulate the problem being solved, the proposed solution, and the rationale behind the design choices.

Process Documentation:

• Discovery & Definition: Showcase methods used for problem discovery, including user interviews, data analysis, and competitive research.

• Design & Prototyping: Detail the approach to ideation, sketching, wireframing, prototyping, and user flow mapping.

• Collaboration & Iteration: Illustrate how collaboration with product and engineering partners facilitated the design process and led to iterative improvements.

📝 Enhancement Note: The requirement for a portfolio with case studies that demonstrate thinking and process is highly relevant to operations roles, which often require similar documentation (e.g., process improvement documentation, ROI analysis). This section emphasizes the need for candidates to articulate their methodology and impact, mirroring operations’ focus on process optimization and measurable results.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers in Brisbane, Australia, with 5+ years of experience in a SaaS environment, the estimated annual salary range is AUD $120,000 - $160,000. This estimate considers the cost of living in Brisbane and the competitive nature of the tech talent market.

Benefits:

• Competitive Salary: A salary package benchmarked against industry standards for senior-level design roles.

• Askable Days: A unique benefit providing an additional paid day off each month, effectively granting 7 weeks of annual leave.

• Daily Lunch: A catered lunch provided daily at the office, contributing to employee well-being and convenience.

• Free Public Transport: Commuting costs are mitigated with provided free public transport to and from the office.

• Comprehensive Health & Wellness: While not explicitly detailed, the company's focus on culture and well-being suggests potential for broader health benefits.

• Professional Development: Opportunities to learn from a passionate community and contribute to a product that directly impacts user research practices.

Working Hours: The role is full-time, typically implying 40 hours per week. The on-site nature suggests standard office working hours, though the company culture may offer some flexibility.

📝 Enhancement Note: The salary range is an estimate based on the provided location (Brisbane, Australia), experience level (5+ years), and industry (SaaS/Tech). Benefits are extrapolated from the provided list, with an assumption that "and more" implies standard offerings like health insurance, though this should be confirmed. The "Askable Days" benefit is a significant differentiator for work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on User Research Platforms and SaaS. Askable operates within the rapidly growing market for tools that enable efficient and scalable user research, directly impacting product development and market strategy for its clients.

Company Size: Askable is a growing company with offices in Brisbane, London, and Chicago. While a precise headcount isn't provided, the mention of multiple international offices and significant client names (Woolies, Qantas, Canva, etc.) suggests a mid-sized to large-sized scale-up, likely employing over 100 people. This size typically means established processes but still retains agility.

Founded: Askable was founded in 2017, indicating a relatively young company that has achieved significant growth and market penetration in a short period. This implies a dynamic, fast-paced environment focused on innovation and scaling.

Team Structure:

• Cross-functional Squads: The company utilizes a squad-based model, where product, engineering, and design teams work collaboratively on specific product areas or features. This structure fosters close collaboration and shared ownership.

• Reporting: The Senior UX Designer will likely report to a Head of Product, Design Lead, or a similar senior management role within the product team.

• Collaboration: Inter-departmental collaboration is integral, with designers working closely with product managers, engineers, and potentially marketing and sales teams to ensure a unified product vision and successful go-to-market strategies.

Methodology:

• User-Centric Development: The company emphasizes building things that matter, driven by user needs and insights. This aligns with a user-centered design and development methodology.

• Agile Iteration: The statement "iterate fast" and the use of their own platform for research suggest an agile approach, with rapid feedback loops and continuous improvement.

• Data-Driven Insights: Leveraging user research and platform data is core to their product strategy, indicating a data-informed decision-making process.

Company Website: https://www.askable.com/ (Inferred from the .com domain and company description)

📝 Enhancement Note: The company's focus on user research platforms positions it as a key enabler for other businesses' product development and GTM strategies. This means the Senior UX Designer role indirectly contributes to revenue operations by enhancing a tool that helps clients make better product decisions, leading to increased customer success and retention for Askable.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior individual contributor role, positioned at the advanced end of the UX/Product Design career ladder. It requires a high degree of autonomy, strategic input, and the ability to mentor or guide more junior team members. The role is critical for shaping the user experience of a core SaaS product.

Reporting Structure: The Senior UX Designer will likely report to a Design Lead, Head of Product, or a similar senior product management figure. They will work within cross-functional product squads, collaborating closely with Product Managers and Engineers.

Operations Impact: The Senior UX Designer's work directly influences the usability, efficiency, and overall value proposition of the Askable platform. By improving the user experience for researchers and designers, they enhance the platform's effectiveness, leading to increased customer satisfaction, retention, and adoption rates – all critical metrics for revenue operations and business growth. The role also contributes to the company's ability to scale its product offering.

Growth Opportunities:

• Leadership Development: Potential to grow into a Lead UX Designer or Design Manager role, overseeing a team and setting design strategy for larger product areas.

• Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research strategy, design systems architecture, or complex interaction design for enterprise SaaS.

• Product Strategy Influence: As a senior member, there's a significant opportunity to influence broader product strategy and roadmap decisions based on user insights and design expertise.

• Mentorship: The role provides opportunities to mentor junior designers, contributing to their growth and the overall design maturity of the organization.

• Cross-functional Exposure: Deep involvement with product and engineering offers a holistic understanding of the business and product development lifecycle, valuable for future leadership roles.

📝 Enhancement Note: The growth opportunities are framed within a product development context, but the impact on "revenue operations" and "business growth" highlights how design roles are increasingly integrated into broader business objectives in SaaS companies.

🌐 Work Environment

Office Type: The role is based on-site at their Brisbane office, indicating a traditional office environment that fosters in-person collaboration. The company's emphasis on culture suggests a positive and engaging workspace.

Office Location(s): The primary office is located at 2 King St, Fortitude Valley, Brisbane, 4006, Australia. This is a well-known commercial area in Brisbane, suggesting accessibility and a professional setting.

Workspace Context:

• Collaborative Hub: The office environment is designed to facilitate collaboration, with opportunities for spontaneous discussions and team interactions, crucial for a squad-based product development model.

• Design Tools & Technology: Access to industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite) is implied, along with the necessary hardware and software to support design workflows.

• Team Interaction: Regular face-to-face interaction with product managers, engineers, and fellow designers is expected, fostering a strong sense of team cohesion and shared purpose.

Work Schedule: The role is full-time, typically 40 hours per week, with an on-site requirement. The company's culture values a fulfilling work experience, suggesting a supportive environment that balances productivity with employee well-being, potentially offering some degree of flexibility within standard office hours.

📝 Enhancement Note: The on-site requirement is a key differentiator for this role. The description of the workspace context emphasizes the collaborative nature of the environment, which is essential for efficient product development and aligns with the operational efficiency goals of a GTM strategy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess fit with the role's requirements and Askable's culture.

• Portfolio Deep Dive: An in-depth discussion focused on your portfolio case studies. Expect to walk through your process, explain your design decisions, and articulate the impact of your work. This is where you demonstrate your problem-solving methodology and user-centric approach.

• Product & Engineering Collaboration: Interviews with product managers and engineers to assess your ability to collaborate effectively, communicate technical concepts, and integrate design with development realities.

• Culture Fit & Mindset Assessment: Conversations designed to evaluate alignment with Askable's core values: winning with your team, independence and curiosity, quality-driven, outcome-focused, and adaptable.

• Final Interview: Potentially with senior leadership to discuss strategic fit and long-term contributions.

Portfolio Review Tips:

• Show Your Thinking: Prioritize case studies that clearly outline the problem, your research process, ideation, design iterations, rationale, and measurable outcomes.

• Focus on Impact: Quantify the impact of your designs where possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Highlight Collaboration: Showcase instances where you worked effectively with cross-functional teams, demonstrating your ability to integrate feedback and achieve shared goals.

• Detail Your Process: Be prepared to explain the tools and methodologies you used, and why you chose them for specific projects.

• Tailor to Askable: Understand Askable's product and user base (researchers/designers) and highlight projects that demonstrate relevant skills or insights.

Challenge Preparation:

• Design Exercise: You may be given a take-home design challenge or a live design exercise to assess your problem-solving skills, design process, and ability to work under pressure. Prepare to articulate your approach clearly.

• Scenario-Based Questions: Be ready to answer questions about how you would handle specific design challenges, stakeholder feedback, or ambiguous requirements relevant to a SaaS product.

• Articulate Your Values: Prepare examples that demonstrate your alignment with Askable's core values. For instance, how you've handled constructive feedback or contributed to team success.

📝 Enhancement Note: This section is critical for operations candidates. The emphasis on portfolio review, demonstrating process, and articulating impact directly mirrors the expectations for operations professionals presenting their own process improvements and ROI analyses. The focus on collaboration and problem-solving is also highly relevant.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma is the industry standard for collaborative design and prototyping in modern SaaS companies. Expect proficiency in Figma for wireframing, UI design, prototyping, and potentially design system management. Alternatives like Sketch or Adobe XD might be acceptable but Figma is likely preferred.

• User Research Platforms: Experience with tools like UserTesting.com, Lookback, Maze, or similar platforms for conducting usability testing and gathering qualitative feedback is highly beneficial. Given Askable's product, a strong understanding of the research technology landscape is a plus.

• Design System Management: Familiarity with tools or methodologies for managing and contributing to design systems, ensuring consistency and scalability across the product.

Analytics & Reporting:

• Product Analytics: Experience with tools such as Amplitude, Mixpanel, or Google Analytics to analyze user behavior, track feature adoption, and measure the impact of design changes.

• Data Visualization: Ability to interpret data and potentially create simple visualizations to communicate insights to stakeholders.

CRM & Automation:

• While not directly designing CRM or automation tools, an understanding of how users interact with such systems within a SaaS context would be beneficial. Familiarity with common SaaS user journeys and pain points is key.

📝 Enhancement Note: While this role is for a UX Designer, the tools mentioned are relevant to operations roles that leverage user data and analytics to inform GTM strategies and product roadmaps. Understanding how users interact with SaaS products is crucial for understanding customer adoption and retention, key operational metrics.

👥 Team Culture & Values

Operations Values:

• Winning with Your Team: Collaboration, mutual support, and finding fulfillment in collective success are paramount. This means prioritizing team goals and exhibiting emotional maturity in giving and receiving feedback.

• Independence and Curiosity: A proactive, self-directed approach to problem-solving and workflow management. Encourages asking questions, taking initiative, and taking ownership of goals.

• Quality-Driven: A commitment to excellence and taking the necessary time to ensure work is done correctly and to a high standard.

• Outcome-Focused: Balancing the pursuit of quality with a pragmatic focus on delivering impactful results that align with business and user objectives.

• Adaptable: Embracing change, comfort with ambiguity, and the ability to navigate complex or evolving situations with a clear strategy.

Collaboration Style:

• Cross-functional Integration: Highly collaborative, working closely with product management and engineering in agile squads to ensure seamless integration of design into the development lifecycle.

• Feedback-Rich Environment: Encourages open communication and constructive feedback exchange to continuously improve both the product and team processes.

• Knowledge Sharing: A culture that likely promotes sharing best practices, learnings from research, and design insights across teams to foster collective growth and expertise.

📝 Enhancement Note: The emphasis on collaboration, quality, and outcome-focus aligns directly with the core tenets of successful operations teams. Candidates who can demonstrate these values in their past roles will likely resonate well with Askable's culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for a Niche Audience: The primary users are researchers and designers, requiring a deep understanding of their specific workflows, pain points, and needs. This requires continuous learning and empathy for a sophisticated user base.

• Balancing Craft with Speed: In a fast-paced SaaS environment, there's a constant challenge to deliver high-quality, polished designs while meeting aggressive timelines and iterative development cycles.

• Evolving Design System: Contributing to and maintaining a design system in a growing company requires strategic thinking, scalability considerations, and effective communication to ensure adoption.

• Navigating Ambiguity: As a growing company, there will be opportunities and challenges that are not yet fully defined. The ability to bring structure and clarity to these situations is key.

Learning & Development Opportunities:

• Deepening UX Expertise: Opportunity to refine skills in user research, interaction design, and systems thinking within a product-focused team.

• Industry Exposure: Working with a platform used by major companies provides exposure to diverse industry challenges and best practices in user research.

• Product Strategy Influence: Contributing to a core SaaS product allows for significant impact on business strategy and roadmap planning.

• Mentorship and Leadership: Potential to grow into leadership roles, mentor junior designers, and contribute to shaping the design culture and processes at Askable.

📝 Enhancement Note: The challenges and growth opportunities highlight the dynamic nature of a growing SaaS company. For operations professionals, framing their own career development in terms of overcoming similar challenges (e.g., process optimization under pressure, scaling operations) can be beneficial.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to uncover a significant problem and how that insight shaped your design solution." (Focus on your process, data interpretation, and impact.)

• "How would you approach designing a new feature for a user research platform, considering the needs of both novice and expert users?" (Demonstrate your problem-definition and ideation skills.)

• "Walk us through a complex system you've designed. What were the key challenges, and how did you ensure consistency and scalability?" (Highlight your systems thinking and information architecture capabilities.)

Company & Culture Questions:

• "Why are you interested in Askable and our mission to make user research accessible?" (Research Askable's mission, values, and recent news.)

• "How do you embody our value of 'Winning with your team' in your past experiences?" (Prepare examples of collaboration and constructive feedback.)

• "Describe a situation where you had to be highly independent and curious to solve a problem." (Showcase your proactive approach.)

Portfolio Presentation Strategy:

• Structure is Key: For each case study, clearly articulate: The Problem, Your Role, The Process (Research, Ideation, Design, Testing), The Solution, and The Impact/Outcome.

• Visual Storytelling: Use visuals (screenshots, wireframes, prototypes) effectively to guide the interviewer through your process.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs.

• Be Prepared for Deep Dives: Anticipate detailed questions about your decisions, trade-offs, and how you handled challenges. Be honest about what you learned.

📝 Enhancement Note: The types of questions listed are highly relevant to operations roles. Operations interviews often involve dissecting past projects, explaining methodologies, demonstrating problem-solving, and articulating impact, much like this UX role.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the Askable Teamtailor portal.

• Portfolio Customization: Ensure your portfolio is readily accessible and highlights case studies that best demonstrate your end-to-end design process, problem-solving skills, and impact, particularly in a SaaS context.

• Resume Optimization: Tailor your resume to emphasize your 5+ years of experience in product design, user research, interaction design, and systems thinking, using keywords from the job description.

• Interview Preparation: Proactively prepare for portfolio walkthroughs, scenario-based questions, and questions related to Askable's culture and values. Practice articulating your design process and impact.

• Company Research: Thoroughly research Askable, its product, its mission, and its culture. Understand their user base (researchers and designers) and how their platform contributes to their clients' success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.