Senior Service Designer (Fixed-Term Contract)

📍 Job Overview

Job Title: Senior Service Designer (Fixed-Term Contract) Company: Marshall Group Location: Stockholm, Sweden Job Type: Full-Time, Temporary (14 months) Category: Design Operations / Product Design Date Posted: December 02, 2025 Experience Level: 5-10 Years

🚀 Role Summary

• This role is pivotal in driving a human-centered design approach, focusing on transforming deep user insights into impactful product and service experiences within the consumer electronics sector.
• The Senior Service Designer will act as a key advocate for insight-centric innovation, influencing the entire product vision and lifecycle from conception to delivery.
• A significant aspect of this position involves bridging the gap between business objectives and user needs, translating complex insights into actionable product and service development strategies.
• This role requires a strong emphasis on cross-functional collaboration, working closely with Design, Consumer Insights, Creative Leads, and Product Managers to ensure a unified and user-centric approach to product evolution.

📝 Enhancement Note: While the title is "Senior Service Designer," the responsibilities heavily lean into product strategy, user research integration, and cross-functional influence, which are core to effective Revenue Operations and GTM strategy execution. The focus on "bridging business and user insights into product and service development projects" is a direct parallel to how RevOps connects market understanding with product roadmaps and sales enablement. The fixed-term nature suggests a project-driven focus, likely on a specific product initiative or market entry.

📈 Primary Responsibilities

• Lead and support product and research initiatives to deeply understand user needs, behaviors, and experiences, directly informing and enhancing audio product offerings.
• Serve as the primary advocate for the Service Design perspective within the broader Design team and across organizational departments, ensuring user-centricity is consistently prioritized.
• Take ownership of the "Customer Lens" perspective in critical Product Discovery projects, ensuring user needs are at the forefront of strategic decision-making.
• Champion user needs and drive the insight agenda, fostering awareness and a user-centric mindset throughout the product organization.
• Provide guidance and coaching to junior and mid-level designers, empowering them to conduct research and validation studies effectively within their projects.
• Facilitate cross-functional teams and stakeholders in understanding the end-to-end customer experience of Marshall products and the influencing factors.
• Continuously contribute to and develop innovative concepts, ideas, and solutions within project frameworks, actively participating in design thinking workshops and ideation sessions.
• Identify and propose opportunities for implementing improvements in team ways of working, collaboration methodologies, and design processes to enhance efficiency and effectiveness.
• Actively share expertise and knowledge with junior and mid-level Service Designers, fostering a culture of continuous learning and development within the team.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on research, insight generation, and cross-functional facilitation, which are critical components of successful Go-To-Market (GTM) strategy and Revenue Operations. Leading "Product Discovery" and ensuring a "Customer Lens" directly aligns with GTM operations' focus on market validation and customer segmentation. Coaching and knowledge sharing are indicative of a senior role contributing to team maturity, a common goal in operations leadership.

🎓 Skills & Qualifications

Education:

• Bachelor of Design or an equivalent qualification demonstrating a strong foundation in design principles and methodologies.

Experience:

• A minimum of 5 years of professional experience in designing consumer products and services, with a proven track record of delivering user-focused solutions.
• Demonstrated experience in designing integrated experiences across both digital interfaces and physical product ecosystems.
• Experience in effectively communicating complex design solutions and system architectures to key stakeholders, including non-design audiences.
• Proven ability to work collaboratively and integrate seamlessly with diverse project team roles, including digital designers, hardware engineers, product managers, and researchers.

Required Skills:

• Human-Centered Design (HCD): Deep understanding and practical application of HCD principles to uncover user needs and translate them into intuitive product and service designs.
• Service Design Methodologies: Proficiency in various service design tools and techniques, including journey mapping, persona development, service blueprints, and user flow analysis.
• User Research & Insights: Ability to lead or support user research initiatives, analyze qualitative and quantitative data, and synthesize findings into actionable insights for product development.
• Prototyping & Validation: Experience in building service prototypes (e.g., storyboards, mockups, low-fidelity service models) and conducting validation studies to test concepts with users.
• Cross-Functional Collaboration: Exceptional ability to partner effectively with product management, engineering, marketing, and insights teams to drive aligned product strategies.
• Communication & Presentation: Strong verbal and written communication skills, with the ability to articulate design rationale, user insights, and proposed solutions clearly to diverse stakeholders.
• Problem-Solving & Critical Thinking: Aptitude for dissecting complex problems, identifying root causes, and developing innovative, user-centric solutions.

Preferred Skills:

• Consumer Electronics Experience: Prior experience designing for consumer electronics products, understanding the unique challenges and opportunities in this sector.
• Digital & Physical Ecosystem Design: Expertise in designing cohesive experiences that span across digital applications, connected devices, and physical product interactions.
• Stakeholder Management: Proven ability to influence and gain buy-in from senior leadership and cross-functional partners on design recommendations.
• Coaching & Mentorship: Experience in mentoring junior designers and fostering a collaborative, learning-oriented team environment.
• Agile/Scrum Methodologies: Familiarity with agile development processes and how service design integrates into sprint cycles and product discovery phases.

📝 Enhancement Note: The emphasis on "consumer products and services," "digital, physical eco-systems," and "consumer electronics" strongly suggests a need for candidates who understand the full product lifecycle, from initial concept to market deployment. This aligns with operations roles that bridge product readiness with market launch and ongoing customer experience management. The requirement for communicating design solutions to stakeholders is directly transferable to operations roles that communicate strategy, performance, and process changes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating your end-to-end service design process, from initial problem definition and user research to solution ideation, prototyping, and validation. Each case study should highlight a specific challenge and the impact of your design interventions.
• User Insight Integration: Clearly articulate how user insights were gathered, analyzed, and directly translated into design decisions and product/service features within your portfolio projects.
• Cross-Functional Collaboration Examples: Include examples that illustrate your ability to work effectively with product managers, engineers, and other stakeholders, showcasing how you aligned diverse perspectives to achieve project goals.
• Prototyping & Validation Artifacts: Provide examples of service prototypes you've created and evidence of validation studies conducted, demonstrating your approach to testing and iterating on design concepts.
• Impact & Outcomes: Quantify the impact of your design work where possible, using metrics related to user satisfaction, adoption rates, efficiency gains, or business outcomes.

Process Documentation:

• Demonstrate experience in documenting design processes, including user journey maps, service blueprints, and process flows, to communicate complex systems and user interactions clearly.
• Showcase an ability to propose and implement improvements to design workflows and collaboration methods, focusing on efficiency and effectiveness.
• Provide examples of how you have facilitated teams to understand and map customer experiences, identifying key touchpoints and areas for improvement.

📝 Enhancement Note: For operations roles, a portfolio is crucial for demonstrating practical application of skills. This candidate needs to showcase how they translate research into actionable strategies and measurable outcomes, mirroring the core function of Revenue Operations and GTM operations in driving efficiency and revenue growth through process optimization and data-driven insights. The emphasis on "process documentation" and "improving workflows" is a direct parallel to operations' focus on process mapping and optimization.

💵 Compensation & Benefits

Salary Range:

• For a Senior Service Designer with 5-10 years of experience in Stockholm, Sweden, the estimated annual gross salary range is typically between SEK 600,000 - 850,000. This range can vary based on specific skills, the exact duration of the contract, and the candidate's negotiation.

Benefits:

• Fixed-Term Contract: A defined period of employment (14 months) offering a structured opportunity to contribute to specific projects.
• Professional Development: Opportunities to work on impactful projects within a renowned brand like Marshall, potentially including access to internal training or workshops.
• Collaborative Environment: Work within a dedicated Design team and collaborate with cross-functional departments including Consumer Insights, Product Management, and Engineering.
• Health & Wellness: Standard Swedish benefits likely include contributions to pension, paid time off (semesterdagar), and potentially access to occupational healthcare. Specific details would be provided by HR.
• Employee Discounts: Potential for employee discounts on Marshall products, aligning with the brand's offerings.
• Work-Life Balance: While a full-time role, Swedish work culture generally emphasizes a healthy work-life balance.

Working Hours:

• This is a full-time, fixed-term contract position. Standard working hours in Sweden are typically 40 hours per week, with flexibility often available for scheduling around core business needs. The contract duration is from April 2026 to May 2027.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for senior design roles in Stockholm, considering the fixed-term nature of the contract which may influence negotiation. The benefits are standard for a Swedish employment context, with specific details to be confirmed by the employer. For operations roles, understanding benefit structures and working hours is key to assessing overall compensation and work-life integration.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Marshall Group operates within the dynamic intersection of Audio Technology, Consumer Electronics, and Lifestyle Brands. With its iconic heritage in music amplification, Marshall extends this legacy into high-fidelity audio products for consumers, blending cutting-edge technology with its signature rock 'n' roll ethos. This industry requires a constant balance between innovation, design excellence, and brand authenticity.

Company Size:

• Marshall Group employs approximately 800 passionate individuals. This size offers a balance: large enough to have robust processes and global reach (sold in over 90 markets), yet potentially small enough for individuals to make a visible impact and collaborate closely across teams.

Founded:

• Marshall Amplification was founded in 1962, with the Marshall Group evolving to encompass a broader range of audio and tech products. This long history provides a rich brand heritage and deep-rooted understanding of its market and consumer base, influencing its innovative product development and design philosophy.

Team Structure:

• Design Team: The Senior Service Designer will be part of a dedicated Design team, likely comprising various specializations such as Product Design, UX/UI Design, and Service Design. This team is central to translating brand identity and user needs into tangible product and service experiences.
• Reporting Structure: The role likely reports to a Design Lead, Head of Design, or a similar managerial position within the Design department. Collaboration will extend to product management, consumer insights, and engineering teams.
• Cross-functional Collaboration: A key aspect will be fostering strong partnerships with Consumer Insights for user data, Product Managers for strategic direction, and Creative Design Leads for brand consistency and innovative product concepts.

Methodology:

• Human-Centered Design: The core methodology, emphasizing deep user understanding as the foundation for all design and product development decisions.
• Insight-Centric Innovation: A process that leverages consumer insights to drive creativity and develop novel solutions that resonate with the target audience.
• Iterative Development: Likely employed, involving cycles of research, design, prototyping, and validation to refine product and service offerings.

Company Website:

• https://careers.marshall.com/

📝 Enhancement Note: Understanding the company's industry and size is crucial for operations professionals. A company like Marshall, with a strong heritage in a niche but expanding market, requires operations to be agile, brand-aware, and deeply integrated with product and marketing. The "Design Team" structure suggests a highly creative and user-focused environment, where operations must support and enable these functions, particularly in areas like product lifecycle management and market readiness.

📈 Career & Growth Analysis

Operations Career Level:

• This role is positioned at a Senior level within the Design function, focusing on Service Design. In an operations context, this seniority translates to strategic influence, process ownership, and the ability to mentor and guide others. A Senior Service Designer is expected to lead complex projects, drive significant user-centric initiatives, and contribute to the overall design strategy of the organization. They are key players in translating high-level business goals into user-validated product and service experiences.

Reporting Structure:

• The Senior Service Designer will likely report to a Head of Design or a similar senior design leadership role. They will collaborate extensively with Product Managers, Consumer Insights teams, and Creative Design Leads. This structure emphasizes a matrixed environment where influence and collaboration are as critical as direct reporting lines, a common dynamic in operations where cross-functional alignment is paramount.

Operations Impact:

• The impact of this role is significant, directly influencing the user experience of Marshall products and services, which in turn drives customer satisfaction, brand loyalty, and market competitiveness. By ensuring that products are deeply aligned with user needs and market demands, this role indirectly contributes to revenue generation and market share growth. The focus on "insight-centric innovation" and "customer lens" ensures that operational efforts are aligned with market opportunities and customer value.

Growth Opportunities:

• Specialization Advancement: Deepen expertise in specific areas of service design, user research, or experience strategy within the consumer electronics domain.
• Leadership Development: Potential to move into a Lead Service Designer, Design Manager, or Head of Design role, overseeing teams and strategic design initiatives.
• Cross-Functional Transition: Leverage design strategy and user insight skills to transition into related roles in Product Management, User Research leadership, or even GTM strategy roles within the company, focusing on market understanding and customer journey optimization.
• Process Improvement Leadership: Take on initiatives to refine and scale design processes, mentoring junior team members and establishing best practices that can influence broader operational workflows.

📝 Enhancement Note: For operations professionals, understanding the career trajectory from a design role like this is insightful. It shows how skills in strategy, process, user understanding, and cross-functional leadership can be leveraged across different departments, including GTM and RevOps, where a deep understanding of the customer journey and product-market fit is essential for driving revenue. The "Operations Impact" section highlights how design contributes to business outcomes, mirroring the goals of operational roles.

🌐 Work Environment

Office Type:

• The role is based in Stockholm, Sweden, and is described as an on-site position. This suggests a physical office environment where in-person collaboration, team meetings, and access to office resources are expected. The Swedish work culture typically values a professional yet often relaxed office atmosphere.

Office Location(s):

• The primary office location will be in Stockholm, Sweden. Specific details about the office facilities, amenities, and accessibility would be available upon inquiry or during the interview process.

Workspace Context:

• Collaborative Environment: The role requires close interaction with the Design team, Consumer Insights, Product Managers, and Creative Leads. Expect a workspace that facilitates both focused individual work and collaborative sessions, likely equipped with tools for ideation, prototyping, and presentations.
• Tools & Technology: Access to standard design software, prototyping tools, and potentially specialized research platforms will be provided to support the service design workflow. The company's tech stack would be relevant for understanding how digital and physical product experiences are managed.
• Team Interaction: Opportunities for regular team meetings, workshops, design critiques, and cross-functional project discussions will be integral to the role, fostering a dynamic exchange of ideas and feedback.

Work Schedule:

• This is a full-time, fixed-term contract position. Standard Swedish working hours (approximately 40 hours per week) are expected, with potential for some flexibility. The contract duration is clearly defined from April 2026 to May 2027.

📝 Enhancement Note: For operations candidates, understanding the physical work environment and collaboration style is important. An on-site role in Stockholm implies a specific cultural context and operational rhythm. The emphasis on collaboration and access to tools is relevant to operations, which often relies on shared platforms and effective team synergy to drive efficiency.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio to assess suitability and alignment with the role's requirements.
• Hiring Manager Interview: A discussion focused on experience, approach to service design, understanding of human-centered principles, and fit with the team.
• Team/Cross-Functional Interview: This stage will likely involve meeting with other designers, product managers, or insights specialists to assess collaboration skills, communication style, and ability to contribute to team dynamics.
• Portfolio Presentation/Case Study: Candidates will likely be asked to present one or more case studies from their portfolio, detailing their process, challenges, solutions, and outcomes. This is a critical step to evaluate practical skills and strategic thinking.
• Final Interview: Potentially with a senior leader to discuss overall strategic fit and confirm mutual interest.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant case studies that showcase your end-to-end service design process, user insight integration, and impact. Prioritize projects that demonstrate experience with consumer products or complex ecosystems.
• Tell a Story: For each case study, clearly articulate the problem statement, your role, the methodology used, key challenges, your design decisions, and the measurable outcomes or learnings. Focus on the "why" behind your choices.
• Highlight User Insights: Explicitly demonstrate how user research and insights informed your design process and led to specific solutions. Show the connection between data and design action.
• Showcase Collaboration: Be prepared to discuss how you worked with cross-functional teams, managed stakeholder expectations, and integrated feedback.
• Prototype & Validation Clarity: Clearly present any prototypes you created and explain the validation process, including user feedback and iterative changes.
• Conciseness and Clarity: Present your portfolio in a clear, well-organized format (e.g., PDF, dedicated website). Be prepared to walk through your work concisely and answer in-depth questions.

Challenge Preparation:

• Be ready for potential design challenges or scenario-based questions during the interview process. These might involve:
  • Analyzing a hypothetical user problem related to audio products.
  • Outlining how you would approach research for a new product feature.
  • Discussing how you would integrate user feedback into an existing product roadmap.
  • Explaining how you would communicate design decisions to non-design stakeholders.
• Focus on demonstrating your structured thinking, problem-solving approach, and ability to apply service design principles to real-world scenarios.

📝 Enhancement Note: The interview and portfolio review process for a Senior Service Designer is highly practical and emphasizes demonstrable skills. For operations candidates, the advice on storytelling, showcasing impact with data, and demonstrating cross-functional collaboration is directly applicable. A strong portfolio is as critical in operations for demonstrating process improvement, efficiency gains, and strategic impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop, XD), and prototyping tools like InVision or Axure RP.
• Service Design Specific Tools: Familiarity with tools for creating service blueprints, journey maps, and user flows (e.g., Miro, Mural, Lucidchart, or specialized design software features).
• User Research Platforms: Experience with tools for conducting remote user interviews, usability testing, and surveys (e.g., UserTesting.com, Lookback, SurveyMonkey, Google Forms).

Analytics & Reporting:

• While not a primary focus for this role, an understanding of how user data and product analytics inform design decisions is beneficial. Familiarity with tools used for product analytics (e.g., Google Analytics, Mixpanel, Amplitude) could be advantageous for understanding user behavior post-launch.

CRM & Automation:

• No specific CRM or automation tool requirements are listed for this design role. However, an awareness of how design integrates with product management systems (e.g., Jira, Confluence) or customer feedback platforms would be useful.

📝 Enhancement Note: For a design role, the tools listed are standard. For operations professionals, understanding these tools provides insight into the design team's workflow and how data and insights are generated and utilized. This can inform how operations can better integrate with design for GTM strategy, product launches, and customer experience optimization.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value that places the user at the heart of all product and service design decisions.
• Innovation & Creativity: Encouraging novel ideas and pushing boundaries to create unique and impactful experiences, aligned with the Marshall brand's innovative spirit.
• Collaboration & Teamwork: Fostering a supportive environment where diverse team members work together towards common goals, valuing input from all disciplines.
• Data-Driven Decision Making: Utilizing consumer insights and research data to inform design strategies and validate solutions, ensuring a grounded approach to innovation.
• Continuous Improvement: A commitment to refining processes, learning from feedback, and constantly seeking ways to elevate the quality and impact of design work.

Collaboration Style:

• Cross-Functional Integration: Strong emphasis on working closely with Product Management, Engineering, Marketing, and Consumer Insights to ensure holistic product development.
• Open Communication & Feedback: Encouraging an environment where ideas can be shared freely, and constructive feedback is given and received to drive design excellence.
• Shared Ownership: Promoting a sense of collective responsibility for the success of products and services, from initial concept through to customer experience.
• Agile & Iterative Approach: Likely working in an agile or iterative manner, allowing for flexibility, rapid prototyping, and continuous refinement based on user feedback and project needs.

📝 Enhancement Note: The values and collaboration style described for the Design team are highly relevant to GTM and RevOps. A user-centric, data-driven, and collaborative approach is fundamental for successful operations. Understanding how design teams operate provides insight into potential friction points and opportunities for operational synergy, particularly in aligning product development with market needs and customer satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Brand Heritage with Innovation: Balancing the iconic, established brand identity of Marshall with the need for cutting-edge innovation in audio technology and user experience.
• Integrating Digital & Physical Experiences: Designing seamless and compelling experiences across connected devices, mobile apps, and physical products presents complex technical and design challenges.
• Fixed-Term Contract Limitations: Working within a defined 14-month timeframe requires efficient project management and a focus on delivering high-impact results within the given period.
• Cross-Functional Alignment: Ensuring consistent user focus and design principles are adopted and maintained across various departments with potentially different priorities.

Learning & Development Opportunities:

• Deep Dive into Consumer Electronics: Gaining specialized knowledge and experience within the fast-paced consumer electronics and audio technology sector.
• Advanced Service Design Techniques: Opportunity to apply and refine advanced service design methodologies on real-world, high-stakes projects.
• Cross-Disciplinary Learning: Learning from experts in product management, hardware engineering, software development, and consumer insights within a leading audio brand.
• Project Leadership: Taking the lead on significant product discovery and design initiatives, enhancing project management and strategic planning skills.

📝 Enhancement Note: For operations professionals, understanding the challenges faced by design teams highlights areas where operations can provide support, such as streamlining processes, improving data flow, or facilitating cross-functional communication. The growth opportunities also indicate potential career paths where operational skills might be transferable or complementary.

💡 Interview Preparation

Strategy Questions:

• User-Centric Strategy: "Describe a time you used deep user insights to fundamentally shift a product's direction or redefine its core value proposition. How did you champion these insights within the team?" (Focus on your process, data synthesis, and advocacy).
• Cross-Functional Leadership: "How do you ensure alignment and buy-in from diverse stakeholders (e.g., engineering, marketing, product management) when advocating for a user-centered design solution?" (Highlight your communication and negotiation skills).
• Innovation Process: "Walk us through your approach to generating and validating innovative product or service concepts. How do you balance user needs with business goals and technical feasibility?" (Discuss your ideation, rapid prototyping, and testing methodologies).

Company & Culture Questions:

• Brand Resonance: "What appeals to you about the Marshall brand, and how do you see your service design approach aligning with its rock 'n' roll heritage and innovative spirit?" (Research Marshall's history, values, and product lines).
• Team Dynamics: "Describe your ideal collaborative environment. How do you contribute to a positive and productive team culture, especially when working on a fixed-term contract?" (Emphasize your teamwork, communication, and adaptability).
• Impact Measurement: "How do you measure the success of your design work? What metrics would you track to demonstrate the impact of service design on user experience and business outcomes?" (Prepare examples using satisfaction scores, adoption rates, or efficiency metrics).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role and responsibilities, the user research and insights gathered, your design process and solutions, the validation/testing conducted, and the final outcomes or learnings.
• Quantify Impact: Whenever possible, use data and metrics to showcase the tangible results of your work. This could include improvements in user satisfaction, task completion rates, efficiency, or business KPIs.
• Highlight Process: Clearly articulate the specific methodologies and tools you used. Show your ability to adapt your process to different project needs.
• Focus on Decision-Making: Explain the rationale behind your design choices, especially how they were informed by user insights and business objectives.
• Be Prepared for Deep Dives: Anticipate detailed questions about your process, challenges encountered, and how you handled trade-offs.

📝 Enhancement Note: The interview preparation advice for a Senior Service Designer emphasizes strategic thinking, user advocacy, and demonstrable impact—qualities highly valued in operations roles. For operations candidates, preparing to discuss strategy, cross-functional collaboration, and impact measurement with data is crucial. The portfolio presentation advice directly translates to how operations professionals should present their process improvement case studies and ROI analyses.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Marshall Group careers page.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating experience with consumer products, digital/physical ecosystems, and user insight integration. Ensure case studies clearly articulate your process, challenges, and measurable outcomes relevant to enhancing user experiences.
• Resume Optimization: Update your resume to emphasize your experience in human-centered design, service design methodologies, user research, cross-functional collaboration, and any consumer electronics background. Use keywords from the job description naturally.
• Interview Preparation: Practice articulating your design process, especially how you translate user insights into actionable strategies and solutions. Prepare to present a key case study that showcases your problem-solving skills and impact.
• Company Research: Thoroughly research Marshall Group, its brand heritage, product lines, and target audience. Understand their commitment to innovation and user experience to articulate your alignment with their culture and mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.