Senior Product Designer (Reviews and core)

📍 Job Overview

Job Title: Senior Product Designer (Reviews and Core) Company: Trustpilot Location: London, United Kingdom Job Type: Full-time Category: Product Design / UX Design Date Posted: January 30, 2026 Experience Level: 5-10 years Remote Status: On-site

🚀 Role Summary

• Lead the design strategy and execution for complex, high-impact features within core Trustpilot experiences, focusing on user experience optimization and driving measurable business outcomes.
• Design and optimize user interfaces and workflows for critical B2B communication surfaces, such as the review inbox and invitation systems, leveraging AI-powered features to enhance efficiency.
• Collaborate closely with Product Managers, Engineers, and Researchers to shape product strategy, influence decision-making, and ensure user needs are central to product development.
• Drive contributions to and evolution of a robust design system, establishing scalable patterns and documentation to empower the broader design and engineering teams.

📝 Enhancement Note: This role is positioned as a Senior Product Designer within a "Reviews and Core" squad, indicating a focus on foundational and high-traffic user journeys. The emphasis on improving conversion rates and invitation performance, coupled with the mention of AI-powered features and B2B communication surfaces, suggests a strategic role requiring strong problem-solving skills and a deep understanding of SaaS product dynamics. The requirement to shape both customer experiences and future workflows points to a candidate who can balance immediate optimization with long-term vision.

📈 Primary Responsibilities

• Spearhead the end-to-end design process for complex, high-impact features, from initial problem definition and user research through to delivery and iteration.
• Develop and optimize user experiences for critical areas such as the review inbox, invitation management, and user settings, with a focus on improving conversion rates and customer engagement.
• Create compelling design proposals, wireframes, prototypes, and high-fidelity mockups that clearly articulate design rationale, align cross-functional stakeholders, and define project scope.
• Conduct user research, usability testing, and data analysis to gather insights, validate design hypotheses, and ensure solutions are user-centric and data-informed.
• Foster strong partnerships with Product Management, Engineering, and Research teams, influencing product strategy and ensuring seamless execution of design initiatives.
• Champion and contribute to the growth of Trustpilot's design system, promoting consistency, scalability, and efficiency across product experiences.
• Advocate for design best practices, ensuring products are not only functional but also intuitive, accessible, and grounded in core design principles.
• Articulate the business value of design solutions, connecting user experience improvements to measurable business goals and influencing stakeholders at all levels.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on execution. The emphasis on "complex, high-impact features" and "shaping product strategy" suggests a senior individual capable of driving significant initiatives. The specific mention of "review inbox, invitations, settings" provides clear context for the product areas of focus, while the need to leverage "AI-powered features" indicates a forward-thinking approach to design challenges within these core functionalities.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and a deep understanding of design principles is paramount. Experience: Extensive experience designing within a SaaS product environment is required, with a proven track record of delivering end-to-end design work that has demonstrably impacted business goals and shaped product direction.

Required Skills:

• Extensive experience designing within a SaaS product environment, understanding its unique challenges and opportunities.
• Proven experience designing for high-traffic B2B communication surfaces, such as inboxes, and optimizing complex user flows within them.
• A robust foundation in design principles and theory, with the ability to articulate and apply ideology, intent, and intervention to guide decision-making.
• Evidence of owning and delivering end-to-end design work that has delivered measurable business impact and shaped product direction.
• Strong communication and storytelling skills, with the ability to articulate design decisions and influence stakeholders effectively.
• Extensive experience actively contributing to and evolving robust design systems within complex engineering environments.
• Proficiency with Figma and other industry-standard design and prototyping tools.
• Comprehensive knowledge of accessibility compliance (e.g., WCAG standards).
• Significant experience collaborating with engineers in Agile workflows.
• Motivation to integrate AI tools into design workflows for process and end-user benefit.

Preferred Skills:

• Experience with user research methodologies and usability testing to validate design decisions.
• Familiarity with front-end implementation practices to facilitate collaboration with engineers.
• Experience in a high-growth, publicly traded company environment (e.g., FTSE-250).
• A portfolio that showcases a clear understanding of how design drives business metrics and user engagement.

📝 Enhancement Note: The qualifications emphasize a blend of strategic thinking, technical design craft, and strong collaboration skills. The requirement for "extensive experience designing within a SaaS product environment" and "high-traffic B2B communication surfaces" is critical, as is the ability to "articulate and apply ideology, intent, and intervention" to design, indicating a need for a designer with strong conceptual depth and strategic reasoning. The explicit mention of Figma, accessibility, and Agile workflows points to the expected technical proficiency and operational integration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of end-to-end design projects demonstrating ownership from problem framing to delivery, with a focus on user experience optimization and measurable business impact.
• Case studies that clearly articulate the design process, including user research, ideation, prototyping, user testing, and final implementation, detailing the rationale behind key decisions.
• Examples of contributions to or creation of design systems, showcasing an understanding of scalable patterns, component libraries, and design principles.
• Projects that highlight experience with B2B SaaS products, particularly complex communication surfaces like inboxes or similar interfaces.
• Evidence of how design decisions were informed by data, user feedback, and business objectives, with clear articulation of the outcomes and ROI.

Process Documentation:

• Demonstrations of how complex user flows were mapped, analyzed, and optimized for efficiency and conversion.
• Examples of creating well-crafted design proposals that effectively align stakeholders and clarify scope, showcasing strong communication and presentation skills.
• Documentation of contributions to design system documentation, illustrating an ability to create scalable and maintainable design assets and guidelines.
• Methodologies for conducting user research and usability testing, and how these insights were translated into design improvements.

📝 Enhancement Note: The portfolio requirements are geared towards assessing a candidate's ability to drive impact in a complex SaaS environment. Emphasis is placed on demonstrating end-to-end ownership, understanding of B2B communication surfaces, and the ability to articulate how design contributes to measurable business outcomes. The mention of design systems and user research highlights the need for a systematic and user-centric approach.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer in London with 5-10 years of experience in a SaaS environment, the estimated salary range is typically between £70,000 and £95,000 per year. This range can vary based on the specific scope of responsibilities, the candidate's demonstrated impact, and the company's compensation philosophy.

Benefits:

• Flexible working options to support work-life balance.
• Competitive compensation package, including a performance-based bonus.
• 25 days of annual holiday, increasing to 28 days after two years of employment.
• Two paid volunteering days per year to contribute to community causes.
• Rich learning and development opportunities through the Trustpilot Academy and Blinkist subscriptions.
• Pension scheme and life insurance to provide financial security.
• Comprehensive health and wellness benefits, including a health cash plan, online GP access, 24/7 support, and an Employee Assistance Program.
• Full access to Headspace for mindfulness and mental well-being.
• Paid parental leave for new parents.
• Season ticket loan and a cycle-to-work scheme to support commuting.
• Access to numerous deals and discounts on various products and services.
• Independent financial advice and professional mortgage broker advice.
• Talent acceleration programs designed for career fast-tracking and growth.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week, with flexibility offered.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for Senior Product Designers in London, considering the company's size (FTSE-250), industry (SaaS/Tech), and the candidate's experience level. The benefits package is extensive, reflecting Trustpilot's commitment to employee well-being, professional development, and work-life balance, with specific mentions of learning resources and health support that are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the Consumer Review Platform and SaaS industry, focusing on building trust between consumers and businesses globally. This is a competitive, data-driven, and customer-centric market. Company Size: Trustpilot is a FTSE-250 company, indicating a large, established, and publicly traded organization with over 1,000 employees. This size suggests a structured environment with established processes but also ample opportunity for impact and career growth. Founded: Trustpilot was founded in 2007. Its history as a high-growth company with a clear vision for becoming a "universal symbol of trust" informs its culture of innovation, customer focus, and continuous improvement.

Team Structure:

• The "Reviews & Core" squad is a cross-functional product team, likely comprising Product Managers, Engineers (Frontend/Backend), UX/Product Designers, and possibly a dedicated User Researcher or Data Analyst.
• The reporting structure for a Senior Product Designer would typically be to a Design Lead, Head of Design, or Director of Product, with close daily collaboration within the squad.
• Cross-functional collaboration is a core tenet, emphasizing partnership with Product and Engineering to shape strategy and ensure successful delivery.

Methodology:

• Data Analysis and Insights: The product development process is heavily data-driven, with an emphasis on using analytics to understand user behavior, identify areas for improvement, and measure the impact of design changes.
• Workflow Planning and Optimization: A key focus is on optimizing complex user workflows, particularly within B2B communication surfaces, to enhance efficiency and drive business goals like conversion rates.
• Automation and Efficiency Practices: The role explicitly mentions integrating AI tools, indicating a commitment to leveraging technology for increased efficiency in both user-facing features and internal processes.

Company Website: https://business.trustpilot.com/jobs/7351906

📝 Enhancement Note: Trustpilot's positioning as a "universal symbol of trust" and a FTSE-250 company suggests a professional, results-oriented culture that values data, user-centricity, and collaboration. The "Reviews & Core" squad likely operates with an agile methodology, focusing on iterative development and continuous improvement. The emphasis on AI integration points to an innovative and forward-looking approach to product development.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a mid-to-late career stage. Candidates are expected to operate with significant autonomy, lead complex projects, mentor junior team members, and contribute to design strategy and system evolution. The scope involves influencing product direction and driving measurable business outcomes. Reporting Structure: The Senior Product Designer will report to a Design Lead or Head of Design, working closely within a dedicated product squad. This structure allows for both focused execution within the squad and strategic alignment with the broader design organization. Operations Impact: The role's impact is directly tied to improving critical business metrics such as conversion rates and review invitation performance. By optimizing core user experiences and leveraging AI, the designer will significantly influence user engagement, business efficiency, and ultimately, Trustpilot's value proposition for its business clients.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in SaaS product design, B2B communication surfaces, AI integration in design, and user experience optimization for conversion-focused features.
• Leadership Development: Opportunities to mentor junior designers, lead design initiatives within the squad, and contribute to strategic planning for the design team. Potential to grow into a Design Lead or Product Design Manager role.
• Cross-functional Influence: Develop stronger skills in stakeholder management, influencing product strategy, and collaborating effectively across diverse teams (Product, Engineering, Research).
• Design System Leadership: Take a leading role in evolving and scaling the design system, potentially influencing design standards across the organization.

📝 Enhancement Note: The Senior Product Designer role offers a clear path for growth within both the design discipline and product leadership. The emphasis on "shaping product strategy" and "measurable business impact" suggests that successful performance can lead to increased responsibility and influence. The opportunity to work with AI and on core business-critical features provides a challenging and rewarding environment for career advancement.

🌐 Work Environment

Office Type: Trustpilot has a central office location in London described as having "table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for." This suggests a vibrant, modern, and collaborative office environment designed to foster employee engagement and interaction. Office Location(s): The role is based in London, United Kingdom, with a specific office location implied by the description. This central location likely offers good transport links and access to amenities.

Workspace Context:

• The office environment is designed to be collaborative and engaging, with amenities that encourage interaction and informal team building.
• Access to standard design tools like Figma is expected, and the company likely provides necessary hardware and software for design work.
• Opportunities for regular interaction with fellow "Trusties" through company-wide celebrations, ERG activities, and team socials are part of the work environment.

Work Schedule: While the role is full-time, Trustpilot offers a range of flexible working options, indicating a balance between structured work within the office and personal flexibility. The standard working hours are around 40 per week.

📝 Enhancement Note: The description of the London office points to a company culture that values employee well-being and social interaction alongside professional output. The "flexible working options" suggest a modern approach to work arrangements, balancing the benefits of on-site collaboration with the need for individual flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and portfolio by the Talent Acquisition team to assess alignment with the role's core requirements and experience level.
• Hiring Manager/Design Lead Interview: A discussion focusing on your experience, design philosophy, approach to problem-solving, and how you've driven impact in previous roles. This stage will likely involve a deep dive into your portfolio.
• Portfolio Presentation & Design Challenge: You may be asked to present a specific case study from your portfolio or complete a short design exercise. This will assess your design thinking, process, communication skills, and ability to articulate your rationale. The focus will be on how you tackle complex problems, optimize user experiences, and consider business objectives.
• Cross-functional Team Interview: An opportunity to meet with potential collaborators (e.g., Product Manager, Engineer) to assess cultural fit, collaboration style, and how you integrate into a cross-functional team.
• Final Interview: Potentially with a senior leader (e.g., Head of Product, Head of Design) to discuss strategic alignment, leadership potential, and overall fit with Trustpilot's vision.

Portfolio Review Tips:

• Showcase End-to-End Ownership: Clearly demonstrate your involvement from problem identification to final delivery and impact measurement.
• Highlight B2B SaaS & Communication Surfaces: Include projects that specifically showcase your experience with complex B2B products, ideally similar to inboxes or management tools.
• Articulate Your "Why": Be prepared to explain the rationale behind your design decisions, linking them to user needs and business objectives.
• Quantify Impact: Wherever possible, use data and metrics to demonstrate the positive business impact of your design work (e.g., increased conversion rates, improved efficiency).
• Design System Contributions: If applicable, showcase your experience with design systems, highlighting how you've contributed to or leveraged them for consistency and scalability.
• AI Integration: If you have relevant projects, highlight how you've incorporated AI or forward-thinking technologies into your design process or solutions.

Challenge Preparation:

• Understand the Core Product: Familiarize yourself with Trustpilot's platform, its B2B offerings, and the "Reviews & Core" functionalities.
• Focus on Process: Be ready to walk through your design process systematically, explaining your steps and decision-making at each stage.
• Think Strategically: Consider how your design solutions align with business goals and user needs within a SaaS context.
• Practice Articulation: Rehearse explaining complex design concepts clearly and concisely, tailoring your language to different audiences.

📝 Enhancement Note: The interview process emphasizes a thorough assessment of design skills, strategic thinking, and collaborative capabilities. The portfolio review is critical, with specific emphasis on B2B SaaS experience, demonstrable business impact, and the ability to articulate design rationale. The mention of AI integration suggests that candidates with experience in this area will be highly valued.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a required proficiency. Candidates should be experts in using Figma for design, prototyping, and collaboration.
• Prototyping Tools: Proficiency with industry-standard prototyping tools is expected, likely integrated within Figma or separate tools like InVision, Principle, or Adobe XD.
• Design System Tools: Experience with tools and processes for managing and contributing to design systems (e.g., Storybook, Zeplin, or internal systems).

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior data and measure the impact of design.
• Experience with A/B testing tools and methodologies to validate design hypotheses.

CRM & Automation:

• While not explicitly stated as a requirement for the designer, an understanding of how design impacts CRM systems and customer communication workflows is beneficial.
• Familiarity with how AI tools can be integrated into design and user experience workflows.

📝 Enhancement Note: The focus on Figma indicates that it is the primary design tool for the team. The implicit need for analytics and A/B testing proficiency suggests that designers at Trustpilot are expected to be data-informed and focused on measurable outcomes. The mention of AI integration signals an openness to leveraging advanced technologies in the product development process.

👥 Team Culture & Values

Operations Values:

• Trust & Transparency: As a company built on trust, this value likely permeates all aspects of Trustpilot's operations, emphasizing honesty, integrity, and open communication.
• Customer Centricity: A deep focus on understanding and serving the needs of both consumers and businesses, ensuring that design decisions prioritize user value and experience.
• Innovation & Growth: A culture that encourages continuous learning, experimentation, and the adoption of new technologies (like AI) to drive product evolution and personal development.
• Collaboration & Inclusivity: A commitment to working together across diverse teams and backgrounds, fostering an environment where different perspectives are valued and contribute to better outcomes.

Collaboration Style:

• Cross-functional Integration: Designers work seamlessly within agile squads, collaborating closely with Product Managers and Engineers to co-create solutions.
• Process Review & Feedback: An environment that likely encourages constructive feedback and iterative design processes, with regular reviews and discussions.
• Knowledge Sharing: A culture that promotes sharing best practices, learnings, and design insights across the team and organization, potentially through design critiques or internal workshops.

📝 Enhancement Note: Trustpilot's stated values emphasize trust, customer focus, and growth. For a Senior Product Designer, this translates to a role where ethical design, user advocacy, and a drive for continuous improvement are highly valued. The collaborative nature of the "Reviews & Core" squad means that strong interpersonal skills and a team-oriented mindset are crucial.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Core Experience Optimization with Innovation: The role requires optimizing existing, high-traffic B2B communication surfaces while also integrating new features, potentially leveraging AI, which can be a complex balancing act.
• Influencing Stakeholders on Complex Initiatives: As a senior role, driving consensus and alignment on complex design strategies with diverse stakeholders (Product, Engineering, Leadership) will be a key challenge.
• Evolving Design System: Continuously evolving and scaling a design system within a large, fast-paced SaaS environment requires strategic thinking and robust collaboration.
• Integrating AI into Design Workflows: Effectively identifying and implementing AI tools to enhance design processes and end-user experiences requires a proactive and experimental mindset.

Learning & Development Opportunities:

• AI in Design: Gaining hands-on experience integrating AI tools into the product design lifecycle.
• B2B SaaS Optimization: Deepening expertise in designing for complex business-to-business workflows and optimizing conversion funnels.
• Design Leadership: Opportunities to mentor junior designers, lead design strategy for significant product areas, and contribute to the overall design vision.
• Industry Conferences & Training: Access to learning resources like Trustpilot Academy and Blinkist, with potential for external training and conference attendance to stay abreast of design trends.

📝 Enhancement Note: The challenges presented are typical for a senior role in a growing tech company, especially one focused on core product areas and technological advancement. The growth opportunities are directly linked to these challenges, offering avenues for skill enhancement and career progression within the product design field.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex B2B SaaS feature you designed from end-to-end. What was the problem, your process, the challenges, and the measurable business impact?" (Focus on demonstrating ownership, process, and outcomes.)
• "How would you approach optimizing conversion rates for a critical user flow, such as review invitations, considering both user needs and business goals?" (Prepare to discuss A/B testing, user research, and iterative design.)
• "Walk us through your experience with design systems. How have you contributed to or leveraged them, and what principles guide your approach to scalable design?" (Highlight your understanding of consistency, efficiency, and collaboration.)
• "How do you integrate AI tools into your design process, or how would you explore its potential for improving user experiences in a product like Trustpilot's review inbox?" (Showcase your forward-thinking approach and understanding of AI applications.)

Company & Culture Questions:

• "What excites you about Trustpilot's mission and our role as a universal symbol of trust?" (Research Trustpilot's values, mission, and recent news.)
• "How do you collaborate with Product Managers and Engineers to ensure design vision is realized effectively in an Agile environment?" (Prepare examples of cross-functional partnership.)
• "Describe a time you had to influence stakeholders with differing opinions on a design direction. What was your strategy?" (Focus on communication, empathy, and data-driven persuasion.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, starting with the business/user problem, your role, your process, key decisions and trade-offs, the solution, and finally, the measurable impact.
• Tell a Story: Frame each case study as a narrative, highlighting the challenges and how you overcame them.
• Show, Don't Just Tell: Use visuals (wireframes, prototypes, final designs) effectively to illustrate your points.
• Quantify Everything Possible: Present metrics and data that demonstrate the success of your designs.
• Be Prepared for Deep Dives: Anticipate detailed questions about your process, rationale, and decision-making at every stage.

📝 Enhancement Note: Interview preparation should focus on showcasing a blend of strategic thinking, hands-on design skills, and a strong understanding of business objectives within a SaaS context. Candidates should be ready to articulate their process, demonstrate impact with data, and discuss their experience with B2B products and emerging technologies like AI.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Trustpilot careers page.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating end-to-end ownership, B2B SaaS experience, and measurable business impact, particularly any work related to communication surfaces or conversion optimization.
• Resume Optimization: Ensure your resume clearly articulates your experience with Figma, design systems, Agile methodologies, and your ability to collaborate cross-functionally, using keywords from the job description.
• Interview Preparation: Practice presenting your portfolio case studies, focusing on explaining your design process, rationale, and the quantifiable results of your work. Prepare to discuss how you would approach challenges specific to Trustpilot's "Reviews & Core" product areas.
• Company Research: Familiarize yourself with Trustpilot's mission, values, product offerings, and recent company news to demonstrate genuine interest and cultural fit. Understand their position as a FTSE-250 company and their focus on building trust.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Trustpilot through their official application process before making application decisions.