Senior Product Designer - Post Purchase

📍 Job Overview

Job Title: Senior Product Designer - Post Purchase

Company: StubHub

Location: New York, New York, United States

Job Type: Full-Time

Category: Product Design / Consumer Experience

Date Posted: March 13, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (3 days in office/2 days remote)

🚀 Role Summary

• Spearhead the end-to-end design of core product flows and new initiatives within StubHub's Consumer Experience (CX) team, focusing on the post-purchase journey for ticket buyers and sellers.

• Collaborate closely with Product Management, Engineering, and Data teams to translate business strategy into exceptional user experiences across web and mobile platforms.

• Drive design excellence by championing user-centered thinking, ensuring high standards for usability, accessibility, and brand expression in all design outputs.

• Contribute to the evolution and expansion of StubHub's design system, "Broadway," to support innovative and high-quality user experiences.

• Mentor and guide junior and mid-level designers, fostering a collaborative and high-performing design culture.

📝 Enhancement Note: This role is specifically focused on the "Post Purchase" journey, which is a critical but often overlooked part of the customer lifecycle in e-commerce and marketplace platforms. Success in this role will require a deep understanding of transactional user flows, customer support integration, and post-sale engagement strategies. The emphasis on "bold new bets" suggests an opportunity for innovation beyond incremental improvements.

📈 Primary Responsibilities

• Lead the design process from problem definition and user research through to high-fidelity prototyping and final solution delivery for the post-purchase experience.

• Partner with product and engineering leaders to identify key opportunities, define product strategy, and align on roadmap priorities for the consumer journey.

• Translate abstract strategic objectives and "big ideas" into tangible vision work and detailed design specifications for near-term iterations.

• Leverage quantitative data (e.g., user analytics, A/B test results) and qualitative insights (e.g., user interviews, usability testing) to inform design decisions and validate solutions.

• Uphold and advocate for design excellence, ensuring that key principles of usability, accessibility (WCAG compliance), and consistent brand expression are integrated into all design outputs.

• Contribute to the development and enhancement of StubHub's design system ("Broadway"), ensuring its scalability and effectiveness in supporting new features and user experiences.

• Coach and mentor junior designers, providing constructive feedback, design critiques, and guidance to foster their professional growth and elevate the quality of their work.

• Collaborate cross-functionally with marketing, customer support, and legal teams to ensure a cohesive and seamless post-purchase customer experience.

📝 Enhancement Note: The responsibility to "set the vision" and "shape bold new bets" indicates this role is not just about execution but also about strategic product thinking and innovation. The hybrid model with specific days in office suggests a need for strong collaboration and communication skills to maximize in-person time for ideation and problem-solving.

🎓 Skills & Qualifications

Education:

Experience:

• 5+ years of professional experience in product design, with a minimum of 2 years leading complex design projects from conception to launch.

• Demonstrated experience designing across multiple platforms, including web (desktop) and mobile (iOS and Android) applications.

• Proven ability to leverage both quantitative data (e.g., user analytics, A/B testing outcomes) and qualitative insights (e.g., user interviews, usability studies) to drive design decisions.

Required Skills:

• Product Design Leadership: Ability to lead and drive complex design initiatives independently.

• User Experience (UX) Design: Deep understanding of user-centered design principles and methodologies.

• Interaction Design: Expertise in designing intuitive and efficient user flows and interactions.

• Prototyping Tools: Exceptional skill and proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).

• Design Systems: Experience contributing to or working with established design systems, understanding their importance for consistency and scalability.

• Cross-Functional Collaboration: Strong ability to partner effectively with Product Managers, Engineers, Data Analysts, and other stakeholders.

• User Research & Insights: Competency in utilizing user research methods and data analysis to inform design strategy.

• Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions and rationale clearly.

Preferred Skills:

• Experience in e-commerce, marketplace platforms, or ticketing industries.

• Familiarity with accessibility standards (WCAG) and best practices for inclusive design.

• Experience with A/B testing and experimentation frameworks to validate design hypotheses.

• Mentorship or coaching experience with junior designers.

• Understanding of front-end development principles to facilitate collaboration with engineering.

📝 Enhancement Note: The requirement for a portfolio showcasing "several projects and your direct contributions" is crucial. Candidates should be prepared to articulate their specific role, design decisions, and the impact of their work on user outcomes and business metrics for each project presented. The "equivalent practical experience" clause for the degree indicates that a strong portfolio and relevant work history can substitute for formal education.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase 3-5 detailed case studies highlighting your direct contributions to significant product design projects, preferably within e-commerce, marketplaces, or transactional platforms.

• End-to-End Design Process: Clearly illustrate your design process, from problem definition and user research through wireframing, prototyping, user testing, and final UI design, emphasizing how you translated strategy into solutions.

• Platform Diversity: Include examples of designs for both web (desktop) and mobile (iOS/Android) platforms, demonstrating your ability to create consistent cross-platform experiences.

• Impact & Metrics: Quantify the impact of your designs using relevant metrics (e.g., conversion rate improvements, task completion times, user satisfaction scores, reduction in support tickets) or clearly explain the anticipated business value.

• Problem-Solving Narrative: Articulate the challenges faced, the design decisions made, and the rationale behind them. Explain how you leveraged user insights and data to overcome obstacles.

Process Documentation:

• Workflow Design & Optimization: Demonstrate how you have mapped out and optimized complex user workflows, particularly within the post-purchase customer journey (e.g., order confirmation, ticket management, returns/resales, customer support interactions).

• System Implementation Considerations: Show an understanding of how design integrates with technical systems, including design system utilization, API considerations, and collaboration with engineering on implementation.

• Measurement and Performance Analysis: Highlight your experience in defining success metrics for design initiatives and using data to measure performance and identify areas for further iteration and improvement.

📝 Enhancement Note: For this role, a strong emphasis should be placed on case studies that demonstrate experience with transactional flows, order management, and customer support integration within a post-purchase context. Showcase how you've used data and user feedback to optimize these critical touchpoints for customer satisfaction and operational efficiency.

💵 Compensation & Benefits

Salary Range:

• The anticipated gross base pay range for this role is $180,000 to $240,000 USD annually.

• 📝 Enhancement Note: This salary range is competitive for a Senior Product Designer role in New York City, reflecting the experience level and the significance of the role within StubHub's consumer experience. Factors influencing the exact placement within this range will include the candidate's specific experience, skills, and demonstrated impact in previous roles, particularly in complex transactional environments.

Benefits:

• Accelerated Growth Environment: Opportunities for rapid skill and knowledge enhancement, with autonomy to lead experiments and tests at scale.

• Top Tier Compensation Package: Competitive base salary, plus equity and upside potential directly tied to individual impact.

• Flexible Time Off: Unlimited Flex Time Off (FTO) policy, empowering employees to manage their schedules and take time to recharge as needed.

• Comprehensive Benefits Package:

  • 401k retirement savings plan.
  • Premium Health, Vision, and Dental Insurance options.

Working Hours:

• The role is expected to operate on a standard full-time basis, likely around 40 hours per week.

• 📝 Enhancement Note: While a standard work week is implied, the "Unlimited Flex Time Off" policy suggests a focus on results and flexibility rather than strict adherence to hours, allowing for efficient workflow management and work-life balance, crucial for iterative design processes.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Ticketing Marketplace / Live Events Technology

Company Size: Approximately 500-1000 employees (based on typical Greenhouse ATS scale and industry benchmarks for established tech companies).

Founded: 2000 (StubHub was founded in 2000, acquired by eBay in 2007, and later acquired by Viagogo in 2020).

Team Structure:

• Consumer Experience (CX) Team: This team is dedicated to the end-to-end product journey for fans discovering, buying, and selling tickets. It likely comprises Product Managers, Product Designers, UX Researchers, Data Analysts, and Front-end Engineers focused on the customer-facing aspects of the platform.

• Reporting Structure: The Senior Product Designer will likely report to a Design Lead, Director of Product Design, or Head of Consumer Experience. They will collaborate closely with Product Managers and Engineering Managers for their specific product area.

• Cross-Functional Collaboration: Strong emphasis on working with Product, Engineering, and Data science teams to define priorities, develop strategy, and execute on product roadmaps. Collaboration with Marketing, Customer Support, and Legal is also anticipated, particularly for post-purchase workflows.

Methodology:

• Data-Driven Decision Making: The role emphasizes leveraging quantitative and qualitative insights, experiments, and data to inform design decisions and sharpen product strategy.

• Iterative Product Development: The company operates in a fast-paced, iterative environment, requiring designers to adapt quickly and continuously improve the product.

• User-Centered Design: A core tenet is championing user-centered thinking to ensure that the products meet user needs and deliver delightful experiences.

• Design System Utilization: Contributing to and utilizing "Broadway," StubHub's design system, is key for maintaining consistency, efficiency, and quality across the platform.

Company Website: https://www.stubhub.com/

📝 Enhancement Note: StubHub operates in a dynamic and competitive market. Their focus on "redefining the live event experience" suggests a culture that values innovation and customer obsession. As a mature platform, they balance the need for evolving user experiences with maintaining robust and reliable transactional systems.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead Product Designer or Design Manager role, overseeing a team and strategic design initiatives.

• Specialization: Deepen expertise in specific areas such as e-commerce UX, transactional design, or mobile-first product development.

• Cross-Functional Mobility: Opportunities to move into Product Management or UX Research roles, leveraging a deep understanding of user needs and product strategy.

• Design System Expertise: Become a key contributor or owner of StubHub's "Broadway" design system, influencing its future direction and adoption.

• Industry Impact: Contribute to shaping the future of live event ticketing experiences on a global scale.

📝 Enhancement Note: The emphasis on coaching junior designers suggests a pathway to leadership, even for individual contributors. StubHub's scale provides ample opportunity to tackle complex design challenges and demonstrate significant impact, which are key drivers for career advancement in the design field.

🌐 Work Environment

Office Type: Hybrid Work Model

Office Location(s):

• New York, NY: A major metropolitan hub offering access to a vibrant tech and design community.

• Century City, CA: Another significant location, providing a West Coast presence.

• 📝 Enhancement Note: Candidates should confirm which specific office location they will be based out of, as the job description lists both as options for a hybrid arrangement. Travel between offices is unlikely to be a primary requirement but should be clarified if necessary.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-person collaboration for key design sprints, workshops, and team meetings, fostering stronger relationships and more dynamic problem-solving.

• Operations Tools & Technology: Access to standard design and productivity tools, including advanced design and prototyping software, collaboration platforms (e.g., Slack, Teams), and project management tools. The company likely utilizes a robust tech stack for its e-commerce operations.

• Team Interaction: Regular opportunities for interaction with product teams, engineering, and fellow designers, both in person and virtually, to ensure alignment and share insights.

Work Schedule:

• Standard full-time work schedule, with flexibility offered through the Unlimited Flex Time Off policy. The hybrid arrangement requires adherence to designated in-office days.

📝 Enhancement Note: The hybrid nature of this role requires strong self-management skills for remote days and proactive engagement during in-office days to maximize collaborative opportunities. Candidates should be comfortable with both synchronous and asynchronous communication methods.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio to assess initial fit.

• Design Challenge/Portfolio Review: This is a critical stage. You will likely present your portfolio to a panel of designers and potentially product managers. Be prepared to walk through 2-3 key case studies, detailing your process, contributions, rationale, and the impact of your work. A specific design challenge or exercise may be given either before or during this stage to assess problem-solving skills and design approach.

• Cross-Functional Interviews: Interviews with Product Managers and Engineering Leads to assess collaboration style, strategic thinking, and technical understanding.

• Hiring Manager Interview: A final interview with the hiring manager to discuss role expectations, team dynamics, career growth, and cultural fit.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your experience with complex transactional flows, user journeys, and ideally, post-purchase experiences. Prioritize quality over quantity.

• Tell a Story: For each case study, structure your narrative clearly: the problem, your role and process, the solutions you designed, the challenges you overcame, and the measurable outcomes. Use visuals effectively.

• Highlight Your Contribution: Clearly delineate your specific contributions, especially if you worked on a team. Use phrases like "I designed," "My role was," "I led the UX for."

• Showcase the "Why": Explain the reasoning behind your design decisions. Connect them to user needs, business goals, and data insights.

• Demonstrate Design System Usage: If applicable, show how you utilized or contributed to a design system.

• Prepare for Technical Questions: Be ready to discuss your familiarity with design tools, prototyping, and potentially basic technical constraints.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, take time to understand the business context and user needs.

• Think Out Loud: During a live challenge, articulate your thought process. It's often more about how you think than arriving at a perfect solution.

• Focus on Process: Emphasize your approach to problem-solving, user research, and iterative design.

• Consider Trade-offs: Acknowledge potential trade-offs and constraints (e.g., technical feasibility, business impact, timeline).

• Practice Presentation: Rehearse presenting your work and thoughts concisely and engagingly.

📝 Enhancement Note: Given the "Post Purchase" focus, be ready to discuss how you handle scenarios like order confirmation, tracking, cancellations, returns, customer support integration, and loyalty programs. Demonstrate an understanding of how to build trust and provide reassurance in these critical post-transactional touchpoints.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable as industry standard), Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision or similar prototyping tools.

• Design System: Experience with or ability to contribute to StubHub's internal design system, "Broadway."

• Collaboration: Slack, Microsoft Teams, Jira, Confluence, Asana.

Analytics & Reporting:

• Web/Mobile Analytics: Google Analytics, Adobe Analytics, or similar platforms for tracking user behavior and funnel performance.

• Data Visualization: Tableau, Looker, or internal tools for analyzing user data and experiment results.

• A/B Testing Tools: Optimizely, VWO, or internal experimentation platforms.

CRM & Automation:

• CRM: Experience with CRM systems (e.g., Salesforce) for understanding customer data and workflows.

• Customer Support Platforms: Familiarity with platforms like Zendesk or similar tools used for customer service interactions.

• Integration Tools: General understanding of how different systems (e.g., e-commerce platform, CRM, support tools) integrate to provide a seamless user experience.

📝 Enhancement Note: Proficiency in Figma is highly recommended, as it's the dominant tool in modern product design. Familiarity with analytics tools and A/B testing platforms is crucial for demonstrating a data-informed design approach, especially for optimizing transactional flows.

👥 Team Culture & Values

Operations Values:

• User-Centered: A deep commitment to understanding and serving the needs of StubHub's customers (both buyers and sellers).

• Data-Driven: Leveraging data and insights to make informed decisions and measure the impact of design initiatives.

• Collaborative: Fostering a team-first mindset, working effectively across departments to achieve shared goals.

• Innovative: Encouraging boldness, experimentation, and the pursuit of new ways to enhance the live event experience.

• Excellence: Maintaining high standards for design quality, usability, accessibility, and brand consistency.

• Growth Mindset: A strong desire to learn, adapt, and continuously improve both individually and as a team.

Collaboration Style:

• Cross-Functional Integration: Active collaboration is expected with Product Management, Engineering, Data Science, Marketing, and Customer Support. This involves shared understanding of goals, open communication, and joint problem-solving.

• Design Critiques & Feedback: A culture of constructive feedback through regular design critiques and reviews to elevate the quality of work and foster learning.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings from experiments, and insights across the design team and broader organization.

📝 Enhancement Note: The emphasis on "team-first mindset," "resilience," and "proactivity" suggests a culture that values contribution, adaptability, and ownership. Candidates who can demonstrate these qualities in their past experiences will likely resonate well.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Stability: Designing for "bold new bets" while ensuring the reliability and usability of core transactional post-purchase flows for millions of users.

• Complex User Journeys: Navigating the intricacies of ticket buying and selling, including various scenarios like primary sales, resales, cancellations, and customer service issues, to create seamless experiences.

• Cross-Platform Consistency: Ensuring a cohesive and high-quality user experience across desktop web, mobile web, and native mobile applications (iOS/Android).

• Design System Evolution: Contributing to and expanding a design system ("Broadway") to support increasingly sophisticated and innovative features while maintaining consistency and efficiency.

• Data Interpretation: Effectively translating complex user data and experiment results into actionable design improvements.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to hone skills in areas like complex user journey mapping, transactional design optimization, and advanced prototyping.

• Mentorship: Direct mentorship from senior design leaders and the ability to mentor junior designers, developing leadership capabilities.

• Industry Exposure: Working on a globally recognized platform within the dynamic live events industry, gaining experience in a high-impact consumer marketplace.

• Design System Contribution: Deepening expertise in design systems, potentially influencing their architecture and adoption across the organization.

• Strategic Product Influence: Gaining experience in shaping product strategy and driving innovation for a large-scale consumer product.

📝 Enhancement Note: The "Accelerated Growth Environment" mentioned in the benefits highlights the company's commitment to fast-paced learning and development. Candidates should be eager to embrace challenges as opportunities for growth and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss how you would approach designing for specific post-purchase scenarios (e.g., a user needing to resell a ticket, a buyer requesting a refund, managing order history).

• Articulate your process for translating a vague business objective into concrete design solutions, using examples from your portfolio.

• Explain how you use data and user research to validate your design decisions and iterate on products.

Company & Culture Questions:

• Research StubHub's mission, values, and recent news. Understand their position in the ticketing market and key competitors.

• Be ready to discuss why you are interested in StubHub and specifically in the Consumer Experience and post-purchase domain.

• Describe how you contribute to a positive team environment and how you handle feedback.

Portfolio Presentation Strategy:

• Focus on Impact: For each project, clearly state the problem, your solution, your specific role, and the measurable outcomes. Use data and user feedback to support your claims.

• Walk Through Your Process: Detail your steps from research and ideation to final design and iteration. Explain why you made certain decisions.

• Showcase Problem-Solving: Highlight challenges you encountered and how you creatively overcame them.

• Tailor to the Role: Emphasize projects that demonstrate experience with transactional flows, e-commerce, or complex user journeys. Discuss how you've worked with design systems.

• Be Concise and Engaging: Practice your presentation to ensure it flows well and stays within the allotted time. Be ready for in-depth Q&A.

📝 Enhancement Note: For the portfolio presentation, specifically highlight any experience with optimizing conversion funnels, reducing support contact rates, or improving customer satisfaction in post-transactional phases. This will directly align with the "Post Purchase" focus of the role.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the StubHub careers portal (Greenhouse).

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight experience in product design, user experience, cross-platform design, and ideally, e-commerce or marketplace environments. Prioritize projects demonstrating your ability to solve complex user problems and drive measurable results.

• Resume Optimization: Clearly articulate your 5+ years of product design experience, emphasizing your leadership on complex projects and your skills in user research, prototyping, and data-informed design. Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your design process, rationale, and impact for 2-3 key portfolio projects. Prepare to discuss your experience with design systems, collaboration, and mentorship. Research StubHub's business and user base.

• Company Research: Understand StubHub's mission, vision, and the specific challenges and opportunities within the live event ticketing market, particularly concerning the post-purchase customer journey.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.